---
title: "SimpleTexting Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about SimpleTexting Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more."
source_url: "https://www.capterra.com/p/145859/SimpleTexting/"
page_type: "product"
language: "en"
publication_date: "2026-09-29"
---

# 

 SimpleTexting Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 29, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

SimpleTexting

## What is SimpleTexting?

SimpleTexting is an easy-to-use SMS marketing platform that helps businesses communicate faster and more effectively with their customers, employees, and communities. Used by thousands of businesses across industries—including retail, education, healthcare, nonprofits, and enterprises—SimpleTexting makes it easy to reach people where they’re most likely to respond: text messages. With SimpleTexting, teams can send mass SMS and MMS campaigns, manage two-way conversations, and engage contacts in real time from a clean, intuitive dashboard. The platform includes features like scheduled messages, autoresponders, contact segmentation, AI-assisted replies, API access, and compliance-friendly tools designed to support growing teams. SimpleTexting supports a wide range of use cases, from promotions and event updates to appointment reminders and internal alerts. Built to scale, it works just as well for small businesses as it does for larger organizations with more complex messaging needs.

## What is SimpleTexting used for?

[SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Mobile Marketing](https://www.capterra.com/mobile-marketing-software/)[SMS Survey](https://www.capterra.com/sms-survey-software/)

Top alternative

Featured

Overall rating

Based on 249 user reviews

Reviews sentiment

Positive

94%

Neutral

3%

Negative

2%

Starting price

$39

Usage Based, Per Month

Free trial  
available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for SimpleTexting?[Manage this product listing](https://www.g2.com/products/simpletexting/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### SimpleTexting

4.7 (249)

VS.

[4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/)

Starting Price

$39

Usage Based, Per Month

Starting Price

$25

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (248)

Ease Of Use

4.5 (652)

Value For Money

4.5 (213)

Value For Money

4.2 (619)

Customer Service

4.7 (217)

Customer Service

4.3 (591)

## SimpleTexting alternatives

[4.8 (271)](https://www.capterra.com/p/155430/SlickText-com/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.8 (701)](https://www.capterra.com/p/158103/Clearstream/reviews/)

Starting price

$35.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

Highest Rated

[5.0 (130)](https://www.capterra.com/p/183310/Text-P2P/reviews/)

Starting price

$21.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.4 (97)](https://www.capterra.com/p/187336/Sinch-Engage/reviews/)

Starting price

$99.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/145859/SimpleTexting/alternatives/)

## FAQs about SimpleTexting

Overview

### What problems does SimpleTexting solve?

SimpleTexting solves delayed customer outreach, manual bulk messaging, and fragmented text communication by letting teams schedule targeted campaigns, manage opt-in contact lists, automate keyword replies, and handle two-way conversations from a business number. Marketing teams, healthcare offices, schools, nonprofits, event organizers, and field operations benefit from faster reminders, alerts, promotions, and response collection.

Answer based on 188 reviews

Overview

### Which roles and teams benefit most from SimpleTexting?

SimpleTexting is most used by business owners, executives, and operations leaders who send customer updates, appointment reminders, and internal announcements. Marketing and communications teams manage promotional campaigns and audience outreach, while HR managers, administrators, project managers, and nonprofit or faith leaders coordinate staff, members, and event communications.

Answer based on 239 reviews

Overview

### What company size and industries is SimpleTexting built for?

SimpleTexting is built primarily for small businesses, which represent 88% of reviewers, with nonprofit organization management leading industries at 10%. It also serves enterprises and midsize organizations, each at 6%, across marketing and advertising and religious institutions, both 8%, for SMS marketing and two-way business texting.

Answer based on 249 reviews

Features and Usability

### What are the key features of SimpleTexting?

SimpleTexting includes core SMS marketing features such as mass texting, two-way messaging, contact list management, scheduled campaigns, and message templates. Differentiating capabilities include keyword-triggered autoresponders, drip campaigns, MMS messaging, and campaign analytics. Users can also import contacts, personalize messages, manage opt-outs, and access conversations through mobile devices.

Answer based on 137 reviews

Pricing

### How much does it cost and what fees or limitations are included?

SimpleTexting offers 500 outgoing-message credits for $39 per month, with a free trial available. Plans rise to 1,000 credits for 59, 2,000 for 89, 3,000 for 119, and 7,500 for 239; Enterprise pricing is unlisted. Reviewers value volume-based flexibility but report overage charges and faster credit use for MMS.

Answer based on 75 reviews

Integrations

### Which third-party tools and platforms does SimpleTexting integrate with?

SimpleTexting integrates with over 50 integrations, including HubSpot CRM, Google Sheets, Google Calendar, Google Ads, Instagram, AWeber, BigCommerce, and Eventbrite. Its catalog also connects SMS workflows with marketing, event management, scheduling, ecommerce, and customer relationship management platforms such as Constant Contact, Calendly, ClickFunnels, and ClickUp.

Answer based on 16 reviews

Getting Started and Support

### How easy is it to onboard and train a team on SimpleTexting?

SimpleTexting is generally quick for nontechnical staff and new users to learn, with reviewers describing its interface as intuitive for composing messages, importing contacts, and managing replies. Live online training, webinars, documentation, and videos support adoption. Some users report an initial learning curve or want clearer instructions, particularly when exploring less familiar features.

Answer based on 22 reviews

Getting Started and Support

### What customer support options does SimpleTexting offer, and how do users rate the experience?

SimpleTexting offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as fast, friendly, knowledgeable, and persistent in resolving questions, with chat receiving frequent positive mention. Some users report inconsistent assistance with number porting, imports, billing, and technical issues, along with occasional delays in receiving help.

Answer based on 137 reviews

Text messaging

### How well does SimpleTexting handle business text messaging?

SimpleTexting makes it easy to send scheduled, targeted, and bulk SMS messages while managing replies from a shared business number. Marketing teams, schools, and field-based employers value contact lists, imports, and fast outreach. Some users report delayed message updates, limited reply notifications, and added message usage for longer texts.

Answer based on 137 reviews

## Features

AI summary

Based on 3,882 SMS Marketing reviews

Capterra data shows that buyers of SMS Marketing software rank the following features as their top priorities:

-   **SMS Messaging** (**59%** of reviewers rated this feature as critical)
-   **Campaign Scheduling** (**55%**)
-   **Mass Texting** (**55%**)

SimpleTexting supports all three of the features reviewers rate most highly: **SMS Messaging**, **Campaign Scheduling**, and **Mass Texting**. Together, these capabilities help businesses send timely messages at scale, plan outreach in advance, and manage high-volume text campaigns more efficiently, allowing teams to reach customers consistently and drive better campaign execution.

SMS Messaging

4.5 (10)

80.00% of 10 reviewers that rated this feature as important or highly important

Send messages via SMS

Mass Texting

4.0 (18)

77.78% of 18 reviewers that rated this feature as important or highly important

Send messages to multiple subscribers at the same time

Contact Database

3.8 (5)

40.00% of 5 reviewers that rated this feature as important or highly important

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Scheduled Messaging

4.3 (9)

66.67% of 9 reviewers that rated this feature as important or highly important

Send individual or bulk text messages at predetermined times

2-Way Messaging

4.2 (10)

70.00% of 10 reviewers that rated this feature as important or highly important

Send and receive text messages to communicate with clients or prospects in real-time

Automated Responses

4.1 (10)

60.00% of 10 reviewers that rated this feature as important or highly important

Automatic reply functionality for incoming messages

SimpleTexting 54 features

### All Features
- 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention
- Automated Responses: Automatic reply functionality for incoming messages
- Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications
- Autoresponders: Create and automatically send premade copy in response to customer messages
- Campaign Analytics: Track and interpret campaign performance metrics
- Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results
- Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates
- Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc.
- Contact Management: Manage, organize, and store contact information
- Customer Segmentation: Process of dividing customers into groups based on common characteristics
- Customizable Fields: Customize data fields to support various needs and use cases
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Data Import/Export: Import and export data to and from software applications
- Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period
- Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product
- Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events
- Generative AI: Use AI to generate content in the form of text, images, videos, etc.
- Keyword Tracking: Track and monitor a specific set of keywords
- Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects
- Link Shortening: Shorten long links into custom or branded links
- Mass Texting: Send messages to multiple subscribers at the same time
- Message Personalization: Personalize text messages using templates and custom fields
- MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network
- Mobile Access: Access software remotely via mobile devices
- Mobile Alerts: Notifications via mobile devices
- Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount
- Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns
- Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.)
- Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement
- Push Notifications: Trigger clickable pop-up messages
- Real-Time Analytics: Analyze and gain insights into data in real-time
- Real-Time Data: Receive data and information in real time
- Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
- Real-Time Reporting: Active reporting of data and metrics
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Scheduled Messaging: Send individual or bulk text messages at predetermined times
- Shortcodes: Short phone numbers that used to opt-in to SMS campaigns
- SMS Marketing: Send promotional campaigns or transactional messages via text messages
- SMS Messaging: Send messages via SMS
- Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
- Survey Builder: Create and manage surveys
- Survey/Poll Management: Create and administer polls and surveys
- Template Management: Create, save, and re-purpose templates for emails, forms, etc.
- Templates: Sample files or documents that could be customized as needed or used as is
- Text-to-Win: Messaging system designed for contests and sweepstakes
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data

---

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Features

4.5 (241)

4.5

Based on 241 reviews

## Pricing

Value for money

4.5 (213)

Free Trial

[View pricing plan details](https://www.capterra.com/p/145859/SimpleTexting/pricing/)

500 Credits

$39.00

Usage Based,Per Month

It includes:

-   Mass texting
-   Two-way messaging
-   Free SMS replies and incoming messages
-   Auto-replies and drip campaigns
-   Picture messaging (MMS)
-   AI Assist message generator
-   API access
-   Reporting and analytics
-   Rollover credits
-   Unlimited contacts
-   Advanced audience segments
-   Unlimited text-to-join keywords
-   Seamless Mailchimp and Zapier integrations
-   Opt-in forms and pop-ups
-   Live support 7 days per week
-   Enterprise-grade deliverability
-   3 users included
-   Two-factor authentication
-   10DLC registration guidance

1000 Credits

$59.00

Usage Based,Per Month

It includes:

-   Live support 7 days per week
-   Mass texting
-   Two-way messaging
-   Free SMS replies and incoming messages
-   Auto-replies and drip campaigns
-   Picture messaging (MMS)
-   AI Assist message generator
-   API access
-   Reporting and analytics
-   Rollover credits
-   Unlimited contacts
-   Advanced audience segments
-   Unlimited text-to-join keywords
-   Seamless Mailchimp and Zapier integrations
-   Opt-in forms and pop-ups
-   Enterprise-grade deliverability
-   3 users included
-   Two-factor authentication
-   10DLC registration guidance

2000 Credits

$89.00

Usage Based,Per Month

It includes:

-   Opt-in forms and pop-ups
-   10DLC registration guidance
-   Two-factor authentication
-   3 users included
-   Enterprise-grade deliverability
-   Live support 7 days per week
-   Mass texting
-   Two-way messaging
-   Free SMS replies and incoming messages
-   Auto-replies and drip campaigns
-   Picture messaging (MMS)
-   AI Assist message generator
-   API access
-   Reporting and analytics
-   Rollover credits
-   Unlimited contacts
-   Advanced audience segments
-   Unlimited text-to-join keywords
-   Seamless Mailchimp and Zapier integrations

3000 Credits

$119.00

Usage Based,Per Month

It includes:

-   Opt-in forms and pop-ups
-   Mass texting
-   Two-way messaging
-   Free SMS replies and incoming messages
-   Auto-replies and drip campaigns
-   Picture messaging (MMS)
-   AI Assist message generator
-   API access
-   Reporting and analytics
-   Rollover credits
-   Unlimited contacts
-   Advanced audience segments
-   Unlimited text-to-join keywords
-   Seamless Mailchimp and Zapier integrations
-   Live support 7 days per week
-   Enterprise-grade deliverability
-   3 users included
-   Two-factor authentication
-   10DLC registration guidance

7500 Credits

$239.00

Usage Based,Per Month

It includes:

-   Live support 7 days per week
-   Unlimited contacts
-   Advanced audience segments
-   Unlimited text-to-join keywords
-   Seamless Mailchimp and Zapier integrations
-   Opt-in forms and pop-ups
-   Mass texting
-   10DLC registration guidance
-   Two-factor authentication
-   3 users included
-   Enterprise-grade deliverability
-   Auto-replies and drip campaigns
-   Picture messaging (MMS)
-   AI Assist message generator
-   API access
-   Reporting and analytics
-   Rollover credits
-   Two-way messaging
-   Free SMS replies and incoming messages

Enterprise

Contact Us

It includes:

-   Enjoy all the benefits of a regular account, plus -
-   API Access Available
-   99.9% Uptime Guarantee
-   Unlimited Users with Permissions
-   Unique SMS Short Code Option
-   Dedicated Account Representative

Value for money

4.5 (213)

4.5

Based on 213 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Trello](https://www.capterra.com/p/211559/Trello/)[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[

Wix](https://www.capterra.com/p/169007/Wix/)[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (217)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (217)

4.7

Based on 217 reviews

## User reviews

Overall rating

4.7

Based on 249 reviews

Filter by rating

5(191)

4(44)

3(8)

2(1)

1(5)

Mentioned topic

Sorted by most recent

Sarah T.

Marketing Manager

Leisure, Travel & Tourism

### "Easy-to-Use Platform, But SMS Wasn’t the Right Fit for Us"

2.0

Overall Rating

2.0

2.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

September 13, 2026

Our overall experience with SimpleTexting was positive from a platform perspective, but ultimately SMS marketing was not the right fit for our audience or team. Engagement with our offers was limited, and managing incoming customer questions created additional work, so we eventually decided to discontinue using it regularly.

Pros

SimpleTexting was easy to use and made it straightforward to send promotional messages and discount codes directly to customers. The platform itself was simple to navigate and worked well for what we initially needed.

Cons

Over time, we found that our audience was not engaging with text marketing as much as we had hoped. People would unsubscribe or not use the promotional codes we sent, while others would reply with customer service questions that our team was not equipped to manage through text.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RP

Rachel P.

CEO

Professional Training & Coaching

### "Outstanding Customer Service That Truly Cares"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 5, 2026

Overall, my experience with SimpleTexting has been very positive. Technical issues can happen with any platform, but excellent customer service makes all the difference. SimpleTexting’s team consistently made me feel heard and supported, and their genuine willingness to help turned a challenging situation into a positive experience. Their wonderful customer service is what really sets them apart.

Pros

What stood out most was the amazingly fast response time from the customer service team. Every representative I encountered seemed to genuinely care about helping me and making sure my questions were resolved. Their support felt personal, attentive, and reassuring.

Cons

We experienced a few technical glitches, and waiting for a solution set me back several days. While the delay was frustrating, the support team remained responsive and helpful throughout the process.

Alternatives considered

[Textedly](https://www.capterra.com/p/150912/Textedly/)

Reasons for choosing SimpleTexting

I chose SimpleTexting because I had previously used it at another company and had a positive experience. I was already familiar with the platform, and its strong reputation gave me confidence in choosing it again.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CC

Charalampos C.

Owner

Chemicals

### "Modern Digital Marketing Tools "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 30, 2025

I am quite satisfied from my overall experience with Simple Texting and especially with the service of them

Pros

The friendly environment the easily process the quicker as it is possible resolve of the main problems

Cons

Sometimes despite the really good terms of the Simple Texting exist feew delays accordingly the operation

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MB

Michael B.

Owner

Mental Health Care

### "BE VERY CAREFUL WITH THIS COMPANY."

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

April 29, 2025

Our $295 refund request (submitted12 days after purchase) was denied based upon their small print "out" clause. As a compromise, Simple Texting did offer "extra credits" beyond the 6000 useless ones we had pre-purchased. When I went to post this review on their website I found only 5 star reviews and could not find posting access.

Pros

clear implementation process. fast chat response time

Cons

Questionable Advertising/Refund Practices 1. Website unclear about timing of texting. It infers instantaneous sending (as needed in my practice). After purchase and installation, my tech discovered that the soonest send was 30 minutes after send command (although 1st Simple Texting rep insisted instantaneous was possible. 2nd one admitted it was not. 2. On their website, "FREE TRIAL" and "14 DAY REFUND" are displayed in large text. Those courtesies are denied when pre-purchasing an annual plan. That disclaimer is listed in very small print elsewhere in contract.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BB

Britta B.

Trips coordinator

Non-Profit Organization Management

### "Simple texting review "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 10, 2025

It has overall been a great texting platform for us

Pros

The option to contact multiple contact lists, scheduling texts, the response feature, and that I can add videos, links, and pictures

Cons

The size restrictions to adding media to a text

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LN

Lori N.

Owner

Retail

### "Robust suite of features and a great value! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 25, 2025

Overall, SimpleTexting is a very straightforward and easy to use SMS Marketing platform. I especially liked how they made sure our messages were in compliance with local laws and regulations, and how simple it is to get started!

Pros

SimpleTexting offers a robust suite of features and a great value for the price!

Cons

Didn't have integration with my email marketing platform, which is desirable for a comprehensive review of our marketing efforts.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NM

Nikki M.

HR Manager

Retail

### "SimpleTexting is Simple"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

March 7, 2025

Have only used it twice so far. Once as a test to make sure everyone received it and the next was used to report a late start due to weather.

Pros

Intuitive design, it is super easy to use

Cons

Nothing negative to report have used this twice already without issue.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RF

Raegan F.

Administrator

Health, Wellness and Fitness

### "Good price for good service"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

February 13, 2025

Pretty decent experience, wouldve stayed with them except we moved to an all in one phone/fax/text provider.

Pros

Being able to text with people from our landline made communication with clients way way easier. We could log in from anywhere, phone or computer, and be connected to our business landline. Being able to send mass texts to our contact list was super helpful as well.

Cons

There were some lags in receiving texts sometimes. It was more often than my current provider but not a massive issue.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Anonymous User

Assistant Director

Non-Profit Organization Management

### "Great Product, Great Price, Great Experience!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 6, 2025

The experience was great. Customer support was helpful, trainings were easy, and the product hit the nail on the head!

Pros

SimpleTexting is an easy and effective tool to communicate with my clients. It has plenty of automations to make communication less cumbersome.

Cons

Not being able to buy add on credits is smaller packages.

Switched from

[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)

Pricing and ease of use on SimpleTexting made it easier to implement in my organization

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SC

Sabrina C.

Billing Specialist

Hospital & Health Care

### "Gets it done."

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

November 19, 2024

It helps communicate and it is really easy to send messages, and create campaign that are scheduled to be sent on specific dates/times.

Pros

Its easy to use and send messages, even campaigns are easy to schedule and set up.

Cons

It lags, sometimes stops working and takes forever to load which makes it super hard to work with since its one of the main tools we use.

Review source

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