--- title: "Page 2 | SimpleTexting Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is SimpleTexting the right SMS Marketing solution for you? Explore 249 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/145859/SimpleTexting/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- SimpleTexting 4.7 (248) [View alternatives](https://www.capterra.com/p/145859/SimpleTexting/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 2 - Reviews of SimpleTexting ## Showing most helpful reviews Showing 26-50 of 248 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nikki F. HR Manager Used the software for: Less than 1 year ### "SimpleTexting is Simple" March 10, 2025 5.0 Have only used it twice so far. Once as a test to make sure everyone received it and the next was used to report a late start due to weather. Pros Intuitive design, it is super easy to use Cons Nothing negative to report have used this twice already without issue. Review Source Sabrina C. Billing Specialist Used the software for: 1-3 years ### "Gets it done." November 25, 2024 3.0 It helps communicate and it is really easy to send messages, and create campaign that are scheduled to be sent on specific dates/times. Pros Its easy to use and send messages, even campaigns are easy to schedule and set up. Cons It lags, sometimes stops working and takes forever to load which makes it super hard to work with since its one of the main tools we use. Review Source R Reviewer Field Manager Used the software for: Less than 1 year ### "A great tool for generating leads that allows you to save your resources for the last mile" July 21, 2021 5.0 As a foreigner in the U.S, there was a lot to get used to. And the option of having to go door-to-door to conduct respondent interviews for our research project was terrifying to say the least. And since our email response rates were less than 8%, we needed another alternative. And boy am I grateful Simple Texting gave allowed us to achieve more than the minimum rate we needed, but more importantly saved me from the dread I had to face if we had to do in-person engagements. Pros The automated message response mechanism works to absolute perfection. On our first project using it to engage respondents on our post-grad research project, I was a bit skeptical and recommended just one standard response to each reply we got -- thanking them for reaching out, and promising to call them back. But I got won over during the test run, and I was particularly amazed at the intelligence of the system to spot keywords even in badly composed or constructed replies. Cons I wished there was a back up emailing mechanism for contacts whose messages get bounced back or are undelivered. Chances are, if we got the phone number wrong, maybe we got the email address right; that way we can still count those in our reach figures. Review Source R Reviewer Digital Content Specialist Used the software for: 3-5 years ### "Short codes to lead user to a website landing page" October 18, 2021 5.0 Our business is the manufacturing of horticultural labels. We were using the shared short code program to take consumers from a plant tag to a gardening-related website that we own. This allowed consumers to find expanded information on plants and their care, as well as drive traffic to our website. Pros Easy to use and set up messaging tailored to each keyword. Cons There were times when our auto-response messaging didn't send. Not sure why this happened on occasion. Review Source R Reviewer Customer Experience Specialist Used the software for: Less than 1 year ### "Reliable texting service. Great that customers can text our landline!" May 6, 2020 5.0 Overall, this is a great product. The last text service we used didn't always get the messages sent and we knew this because we were sending them to employees with our company's cell phones. We use this a lot to communicate directly with customers and staff, not as much as a marketing/mailing list/keyword tools...yet! Pros We loved that we were able to set this up with our existing business landline. We can schedule messages to go out and set-up mailing lists. We can set-up as many users as we'd like as well. It's nice that we can save the customers' information within the software as well for ease of use. Cons I wish it had better group texting or group texting at all. We use this to text employees a lot and have to set it up as a "campaign " and they cannot see the other responses. I wish it had a built in afterhours reply. I know there's a way to set it up with another app, but we don't have it and I haven't messed with it. Pictures coming INTO our line take a very long time to receive, hours in most cases. Review Source Anika M. Executive Director Used the software for: Less than 1 year ### "Great for engaging with Gen Z" January 2, 2020 5.0 Our remote organization works with teens all across the country, so Simple Texting is indispensable to getting our work done. Customer service is also excellent -- quick, painless, and friendly! I'd recommend it to anyone needing SMS marketing in their business or nonprofit. Pros It's user-friendly and it integrates well with other apps, which is necessary for my work. Cons One functionality that I would like is if I could filter the inbox based on lists of customers Review Source R Reviewer Marketing Used the software for: Less than 1 year ### "Beauty and the Beast" June 30, 2022 5.0 Before subscription, I contacted support as usual, with "pre-order" questions. At first, I felt they were trying to rush me out our something weird, a little rude to be honest. I was informed our business number was able to be port-in, later I was informed that was not able to port in by a different person, then I decided to buy a new number from a company that sells business numbers "headache-free to port out", then I checked with support again they said it seems to be able but only after my purchase it was possible to say. I bought it $400, the company a bought from gave me the ownership, all the data required to start portability.. still simplestexting support saying it was able to port-in and they offered me to buy another number from their pool. I'm not sad because of the number not being able to be ported-in, I'm sad for the wasting of time and the lack of interest by their support team. I moved to heymarket, great tool and awesome support. Pros The interface is very friendly and the tools/features are pretty much standard and very helpful. basically, anybody can become a pro and if you have access to a developer the API is also a great plus to integrate your current CRM system and keep customers well notified throughout the entire journey. Cons As I said, the tools and features are pretty much standard and straight forward I can't see any negative point Review Source Verified Reviewer VP of Operations Used the software for: Less than 1 year ### "True-to-name: Simple to get up-and-running quickly!" November 19, 2020 5.0 The overall experience has been favorable on the platform and in contact with their support team. They're well-positioned to help any organization that is looking to get up-to-speed rapidly with SMS campaigns. Pros In a world where SMS campaign deployment platforms are frequently complicated to setup, port numbers, upload/reconcile lists, maintain compliance, etc. SimpleTexting is a breath of fresh-air. Instead of getting bogged-down in all the intricacies of setup on several other platforms, SimpleTexting allowed us to get up-and-running within the same day. I'll be interested to see what more strategic integrations with SimpleTexting might look like as our organization operationalizes SMS as a regular comms channel. We still use the platform very tactically, so I'm interested to see in what ways the relationship could be built-out over time or whether ultimately we'll outgrow it. Regardless, it's a wonderful product that got us exactly what we needed, when we needed it. Cons While I'm mostly very upbeat on the platform, there are a couple things that would be valuable feature additions, including throttling of deployments, extendable contact attributes (ability to add-in other customized import fields) and the ability to pass-through unique URLs using merged contact attributes. Review Source Eric L. Recruitment Advertising Lead Used the software for: 3-5 years ### "SimpleTexting Integrates with our ATS for easy candidate communication" July 17, 2018 5.0 Pros We use our SimpleTexting subscription with our ATS system, BrightMove. This is something we had integrated to easily text candidates directly from the ATS. It works great and send communications promptly once you hit send. Customer Service team is great for any issues you may have. Cons The pricing bundles for the amount of text messages. I really wish there was a 15,000 message option between the 7,500 and 25,000 text allotment. Review Source Ember F. Marketing Manager Used the software for: Less than 1 year ### "Using SimpleTexting to Drive Downloads" January 14, 2019 5.0 We needed a simple way to drive app downloads for our company, and SimpleTexting provides that. It's so easy to add the shortcode and keyword to our marketing materials. The platform even integrates with our website, allowing visitors to request a download link to their phone simply by adding their number in to the appropriate field on our site. Before ST, we had to verbally explain the the download process or email download links, neither of which were streamlined solutions. Pros New keywords and campaigns are easy to set up and reporting is robust. Cons Our company has to use two different shortcodes, one for the US and one for CAN. We'd prefer to use the same shortcode for both, but the number we use in the US isn't available in CAN and has less keywords taken, so we have to stick with it. Review Source R Reviewer Business Owner Used the software for: Less than 1 year ### "Ability to contact clients/prospects with ease" November 20, 2020 5.0 Simpletexting helps me get with the times - SMS Marketing is the new thing to capture prospects attention. Hands down the easiest, most effective SMS tool - I use it daily and love it! Pros It is very easy to set up your lists of people (clients, prospects, certain funnels, etc) It is very user friendly overall - everything is clear and makes sense. You get an app on your phone that you can check any incoming msgs from if you need to. You get your own phone number - great for businesses who are trying to implement SMS marketing! Autoresponders - when someone subscribes to your list, they automatically get a certain text message. Honestly, everything I wanted is in SimpleTexting. Cons I went over my text limit - while I'm fine with the overuse charge, I think it would be helpful if they contacted you to say "hey, you're over your limit - we could easily bump you up to this tier which would save you $x overall" Other than that, no issues with it. Review Source R Reviewer Marketing Director Used the software for: Less than 1 year ### "Great software, plays nice with others" June 3, 2020 5.0 We used SimpleTexting to quickly reschedule clients due to COVID-19. We've used it to increase and streamline bookings and use it in our Facebook ad campaigns and more. We're getting ready to use it as a communication tool for generating sales when clients are reviewing their images. Pros I really like not only the ease of use, but the effect being able to immediately communicate with our clients has on booking rates and retention. We are able to troubleshoot and solve customer service issues quickly and easily. We implemented one way texting with our main marketing automation software and it greatly increased booking rates. Adjusting our stack to include SimpleTexting and two way texting capabilities has it increased it dramatically yet again. We're incorporating it into other areas of our business and using it to quickly and easily communicate with large numbers of clients at once in a way that still feels personal and available. Cons The only thing I wish is that I was able to trigger more action from outside sources. We use ActiveCampaign as our main marketing automation software and I wish I had more capability with a direct integration or a workaround through Zapier to trigger it within a campaign, not just at the very beginning. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Ease of use, simple UI make this a leader" November 27, 2019 5.0 Great UI. The "SimpleTexting" name says it all. it IS simple to use. A winner. Pros The simple and quick to grasp user interface makes this tool a winner over all the others we tried. And we tried a lot of them. When using a texting software, you want to quickly add recipients, handle lists with no fuss, and get message out quickly and remotely. This excels at all of them. Especially since we use this 2-3 times per year for onsite events, coming back to it after a few months is a quick dive with minimal re-learning time. Cons Renewals. The auto-renew feature was difficult to understand. I thought I paused the billing, but then it renewed automatically and we were re-charged. At first I was upset, but then found the menu for it in a bit of a non-intuitive location. They were nice and reversed that charge. I just made a note of it for the future. So just an FYI if you'd be using it periodically. Not a game killer though because the tool is so easy to use. Review Source VR Verified Reviewer customer service Used the software for: I used a free trial ### "normally" June 27, 2023 3.0 Pros testing now. i will update my review on this page Cons simply and useful application.. Then I will change my review. Review Source SH Stephen H. Communications Director Used the software for: Less than 1 year ### "The name says it all!" December 7, 2020 5.0 This texting platform has been super easy to use and support has been super helpful when I've had a question outside of their great training videos Pros Very simple to use yet capable of doing sooo much more Cons API capabilities only work with your toll free long number, won't work if you use a short code number Review Source VR Verified Reviewer Office Administrator Used the software for: 3-5 years ### "Easy & Effective Communication Tool" November 16, 2018 5.0 Overall, I love SimpleTexting. It's easy to use and an excellent communication tool. Texting is a much more efficient way of reaching partners since email is becoming a thing of the past. Pros SimpleTexting is simple to use and easy to implement in your marketing and communication toolbox. We use to communicate important upcoming events to our partners. I love that I can import lists and we don't have to use the 555888 sign up feature. I like that partners can respond back to me and if I want to, I can respond back to them. Cons Customer Service took about 3-4 days to resolve a problem for us. This is not a horrible lag of time but it would be better to have a 48 hour turnaround time. For those 4 days, we were unable to text and this slowed productivity. Also, I find it odd that all members of this software have the same number of 555888. I know people have to text in with the correct keyword but what if someone from another company accidentally types in our keyword? Does this automatically put them on our list? It hasn't happened yet but I always wondered that. Review Source R Reviewer Prevention & Parenting Educator Used the software for: Less than 1 year ### "Practical and useful, but not without its quirks" October 13, 2020 4.0 Pros SimpleTexting is relatively easy to use and implement. It sends the same text to lists of people, and one can schedule texts to individuals if needed. Campaigns can be personalized with information like first and last name, which can increase number of responses. Cons Both the website and smart phone app don't refresh/update very well. Unlike a regular messaging service where the most recent message will show up almost immediately, you often have to refresh the page or navigate away and back in to see new responses from clients. Additionally, a person cannot just unsubscribe from a list. If they unsubscribe, they unsubscribe from EVERYTHING, which, for our clientele base, is not helpful. When someone texts in without using a keyword, their message can be difficult to find and can be easily missed. Finally, it would be nice to have a feature where a list of people are notified through email if a subscriber on a certain list responds. Review Source sV sanders V. teacher Used the software for: Less than 1 year ### "SimpleTexting review" July 12, 2021 4.0 Overall, Simpletexting would be called fantastic, cause it helps to avoid grammar mistakes, and makes your text a hole lot smoother. Pros An Simple texting is a texting correcting software, which makes texting and writing so much easier and helps to eliminate any mistakes. Cons Overall the experience is good but some features need extra payment to be used. Review Source R Reviewer President Used the software for: 1-3 years ### "Brings our business into the new decade!" January 14, 2020 5.0 It is easy to set up and implement. I researched every competitor I could find and SimpleTexting was by far the best value. Setting up separate keywords for each property I offer for sale gives me instant feedback on what ones are more popular than others. And doing a text "blast" to my list has a much better response rate than an identical email "blast". Pros It is an easy to use and effective way to engage with prospects and customers. Cons I can't think of anything I do not like. Review Source JK Joanna K. Director of PR & Marketing Used the software for: 3-5 years ### "Pricey, but love getting right to our customers "pockets"" October 11, 2017 4.0 Ease of use for customers and keyword access. Pros Lots of great features and easy for customers to sign up for messages/sales/specials at our Charity Bingo Hall and Resale Stores. Cons For a non-profit, the service is expensive. Not too long after we signed up for the service, I was contacted about receiving a non-profit discount. I sent the information and checked back in, but got zero response back. Review Source R Reviewer Director of Human Resources Used the software for: Less than 1 year ### "Great customer service!" December 13, 2019 4.0 So far, I love this software and I have already recommended it to other camping professionals who handle recruiting! Pros What I like about this software is that I am able to contact recruits without using my own telephone number. I am able to save their contacts to the app and message recruits the same way I would on my personal phone, but I am not crowding up my personal messages app with contacts that I barely know. Cons At first, when I was learning about the software in the free trial, I wasn't able to send as many messages as I was hoping (in order to see if the product fit what I actually did on a daily basis). However, I contacted customer support and they were more than happy to help me out so that I could communicate how I needed. Review Source Ryan G. President Used the software for: 3-5 years ### "Good Product and Customer Support" December 2, 2020 5.0 SimpleTexting was the first SMS platform I used. The company gave me a good introductory price to start with which was a nice gesture. Had an overall good experience with the platform and customer support. Pros The interface is intuitive and easy to use. Plenty of features to work with. Cons Did not experience any particular cons with the software. Review Source MG& Maria Guzman &. Store Associate Used the software for: 1-3 years ### "SimpleTexting for A-1 Self Storage" November 24, 2020 5.0 The software offered our business a new and an efficient way to communicate with customers. We've experienced quicker response times from customers at a higher volume than traditional voice calls and emails. Pros The software is easy to use and I like the template feature for quicker notifications and replies to multiple customers. Cons The only con is the 160 word/character limitation when sending and receiving text messages. Review Source R Reviewer Communications and Marketing Coordinator Used the software for: 1-3 years ### "Love our Partnership" June 1, 2022 5.0 The customer service is excellent! \[SENSITIVE CONTENT\] has done a great job working with our nonprofit, and our guests love easy communication and relationship building. Pros I like how intuitive the software is. A wide variety of our staff can have an easy time using it. Cons I do not have any cons- I would like to have the GIF first in an MMS message sometimes? Review Source Clark T. Managing Partner Used the software for: Less than 1 year ### "They are a very professional group with a ton of experience. There hands on approach is amazing " August 1, 2018 5.0 Added monthly revenue Pros Its easy to use and they are ready to help 24/7! The software does everything you need and then some. Cons I actually can not think of any cons and we have been using the system for over 7 months now. Its simple and easy. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.