# Page 4 | SimpleTexting Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is SimpleTexting the right SMS Marketing solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145859/SimpleTexting/reviews --- SimpleTexting 4.7 (248) [View alternatives](https://www.capterra.com/p/145859/SimpleTexting/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of SimpleTexting ## Showing most helpful reviews Showing 76-100 of 248 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Mary C. Client Relations Manager Financial Services Used the software for: Less than 6 months ### "Superior Customer Support - Functionality Needs Improvement" March 9, 2020 4.0 Your Customer Support is second to none! Seriously! They were so helpful and patient - we had to keep going back and forth and everyone I talked to took the time to get the survey system working correctly, etc. I was thankful that they were there because I needed them .... a lot! Pros Customer Support, and, if I had gotten far enough into using it - probably the automation Cons The functionality kept glitching - I would get it working correctly so that the flow was working well, and then I would send it out to our clients and it either wouldn't work, or something else was wrong with the flow Reason for choosing SimpleTexting I got to the point where I had used it so much and done so many trials that I just thought I would stick with it since support started to get to know what I needed. Review Source JF John F. Executive Director Used the software for: 6-12 months ### "Using Simple Texting for "transit alerts" - easy, efficient, effective." August 1, 2018 5.0 Pros Overall ease of use and adoption by our customers has exceeded our expectations. Excellent value and has improved our customer service tremendously. Cons More visibility into reason(s) why SMS might be delayed by certain carriers when they have internal issues - not really a Simple Texting issue, but something that would make the tool better. Review Source Response from Sinch August 3, 2018 Thanks for the feedback John! It's great the hear about your customer adoption rates! We do find that people greatly prefer texts. We appreciate your thoughts on issues that can occur specifically on the carriers' end and are in discussions on how we can improve the visibility on this! Cori B. Project Manager Construction Used the software for: Less than 6 months ### "Effective and fairly easy to use!" August 13, 2018 4.0 We are able to help set appointments en-mass with our leads who are not responding to calls/voicemails or emails. Pros It is very intuitive - and if you have any questions there's a chat feature that links directly to the company and they help you right there in real time. Text is an outstanding way to communicate with your existing clients AND capture new ones - Simple Texting is effective and is pretty easy to use. Cons Bumped into some limitations on adding contacts - but that was remedied via chat within just a few minutes. Review Source Response from Sinch August 23, 2018 Thanks Cori! We're glad that SimpleTexting has been able to help your company reach your leads. Our customer service teams works hard to be there for all our customers, so we're happy that we've been able to help you quickly! MM MaryJo M. HR Manager Aviation & Aerospace Used the software for: 6-12 months ### "Great Product" December 21, 2020 5.0 Love the product - it's fast and easy to use Pros Easy to use - user friendly. Easy for distribution of message to the entire company. Cons Would like to be able to view/sort the list of our employees alphabetically (or by dept., etc) Not alot of characters allowed for longer messages - but it's a descent amount for a quick message Review Source Response from Sinch December 30, 2020 Hey MaryJo! Thanks for the great feedback. Our web based and mobile app version are easy to use indeed. We're glad that the program helps you in sending notification blasts to the entire company - one send per blast. I will pass along your idea to alphabetically view/sort your contacts. You can actually send a text up to 1600 characters. Please reach out to the support team if you need assistance. TS Tommy S. Founder & CEO E-Learning Used the software for: 6-12 months ### "SimpleTexting is the best option for SMS Marketing" June 30, 2020 5.0 It's definitely the best solution I've found for SMS messaging. Everyone on the team is quick to help, answer questions, and I feel they are constantly upgrading the experience, I can't wait to see what the future holds! Pros I love that I can set up campaigns but also reply directly to individuals. It's like I have an extra phone where I can send blasts or communicate directly with my audience. I also love that the app allows me to stay connected when I'm mobile. Cons As a fast-growing audience, my costs are rising quickly and the unused SMS's expire. Alternatives considered [Avochato](https://www.capterra.com/p/161117/Avochato/) Reason for choosing SimpleTexting Cheaper Review Source Alexa L. Programmierer Accounting Used the software for: 6-12 months ### "Ein nützliches Tool. " June 9, 2022 5.0 Pros SimpleTexting ist einfach zu bedienen und einfach in Ihre Marketing- und Kommunikations-Toolbox zu implementieren. Wir nutzen diese, um unsere Partner über wichtige anstehende Ereignisse zu informieren. Ich finde es toll, dass ich Listen importieren kann. Cons Ich habe bisher nur gute Erfahrungen damit gemacht. Review Source DC Daniel C. Owner Marketing and Advertising Used the software for: 1-2 years ### "Excellent customer service" December 9, 2019 4.0 Very good. I love the product. Pros It helps promote my business and that of my customers. I am able to show my customers real data results. Cons It took me a while to figure out all the features —but the customer service is great. I always get a call back or email exchange to offer support Review Source Response from Sinch December 16, 2019 Hey Daniel! So thrilled to hear SimpleTexting has helped you and your customers' businesses! Also, thanks for the feedback regarding figuring out our features! We're more than happy to hop on a call or a screen share anytime to chat through anything you have questions about setting up. :) If you have any specific feedback on how we can make things easier to understand upfront, please let us know at support@simpletexting.net! We take all feature requests really seriously and want to make sure our platform is as intuitive as possible. :) Keep up the great work! JB Josh B. Pastor Religious Institutions Used the software for: 1-2 years ### "A Helpful Texting Solution" December 2, 2021 4.0 This has been a helpful tool for all our marketing uses! Pros The ability to create keyboards and build follow from those keywords was crucial fo us. Cons The biggest problem is having to get creative with keywords bc so many are taken. Alternatives considered [Text In Church](https://www.capterra.com/p/142758/Text-In-Church/) Review Source VR Verified Reviewer Realtor Real Estate Used the software for: I used a free trial ### "Very excited to use more" April 12, 2021 5.0 Just did free trial but will be using soon hopefully. Pros Great way to reach a bunch of potential clients. Could be a use resource to grow our business for years to come. Cons A little worried about the conversion rate and if people will actually read the texts but haven't gotten that far yet. Review Source KB Kipp B. HR Manager Hospital & Health Care Used the software for: Less than 6 months ### "Support has been exceptional!" June 18, 2020 5.0 Easy to use product. Excellent customer service. Will recommend to anyone needing similar service. Pros As a new user to this software and platform, I have been impressed with Simple Texting support and customer service. The quiet confidence of allowing the user to conduct a free trial with the product, kick the tires, drive it around, make sure you like it - that was a big plus in making our decision. Outside of that, each representative as been extremely patient and helpful (with basic questions coming from a new user). The representatives have been knowledgeable and easy to communicate with on a wide range of topics (SMS vs MMS, importing, credits, keywords, subscribers opt in opt out, billing, etc.). Plain and simple - I recommend Simple Texting. Cons I have not found any yet, but feel certainly Simple Texting would work diligently to accommodate and correct any issue. Reason for choosing SimpleTexting The free trial made the decision easier, being able to use the product and get to know it, was nice. Pricing was also a factor - we felt the pricing was fair. Review Source VR Verified Reviewer Online business owner Online Media Used the software for: Less than 6 months ### "Love how easy it is to use" December 1, 2020 5.0 I'm super happy with SimpleTexting and have already recommended it to others. Pros SimpleTexting is extremely easy to set up and start using right away. All of the features were intuitive and the interface is user-friendly. Cons The only downside to this software is that the cost is quickly adding up as my list grows. That just means it's up to me to convert that traffic into profit! Review Source Response from Sinch December 3, 2020 Hey there! Thanks so much for the sweet review. It's so easy indeed to set up an account and start sending texts to contacts with the intuitive features and user-friendly interface of the platform. We love hearing that your list is quickly growing. As always, you can reach out to our amazing support team whenever you need help. VR Verified Reviewer Owner Used the software for: Less than 6 months ### "SimpleTexting has made it so simple to send texts! I often find myself saying, "that was so simple!"" October 23, 2017 5.0 Pros How easy to use the dashboard is and the customer service. Every time I have had a question I send a quick message asking for help and get an answer immediately. Cons There have been a few small things that I hoped to do but customer service has helped me find a work around in most situations. I would like the option to customize keyword settings a little more. Review Source Response from Sinch October 30, 2017 Thanks for the great review! We often find ourselves saying the same thing :) Glad to hear that our support team is delivering on their mission of being there to help and finding creative solutions. As far as customization goes, we're always adding new features as the demand grows for them so stay tuned! JK Jeff K. CEO Fund-Raising Used the software for: 1-2 years ### "Great Platform" August 2, 2018 5.0 Pros Fabulous customer service, great pricing and a quality tool. Cons No regrets at this point. I've used this platform with dozens of my clients and everything is functioning well. Review Source Response from Sinch August 3, 2018 We're glad the platform has been a success with your clients Jeff! Our customer service team does work hard to give everyone a great experience and I know they'll appreciate your kind words here! JW Joel W. Lead Pastor Religious Institutions Used the software for: 6-12 months ### "Helps us stay connected" March 21, 2020 5.0 EXCELLENT! It is a great service. The app is easy to use. The desktop site is easy to use. The back and forth communication is easy to use. Pros SimpleTexting allows our people to stay connected. When the pandemic hit it allowed us to communicate effectively to establish new routines and communicate those out to our people. We would not have been capable of reaching our congregation without it. We now use it weekly to get our people information and materials they need to stay connected. Cons The only negative is very minor. I have to log back in every time I use the service. I would like it to keep me logged in (even for two weeks) Review Source HJ HASHIM J. PRINCIPAL ATTORNEY Legal Services Used the software for: 6-12 months ### "GREAT SERVICE " February 8, 2020 5.0 It has tremendously increased our ability to communicate with our past, current, and potential clients. I would highly recommend this service to small and large organizations. Pros The software is straight forward and easy to use. The customer service has also been very responsive and easy to access through the chat system. Cons We have no complaints as to the software. We are excited to see new additions and features in the future. Review Source Response from Sinch February 15, 2020 It's great to hear from you, Hashim! Thank you so much for this review. We're so glad you've found our customer support team to be responsive, and the platform to be easy to use! Also, keep an eye on announcements from us in the near future about added features. ;) We've got some exciting things in the works! CJ Clinton J. Co-founder Fund-Raising Used the software for: 6-12 months ### "Loved simple texting" March 7, 2020 5.0 Pros Simple texting allows you to create templates that you can apply and use for multiple campaigns. We enjoyed using their great service. Cons Honestly, the only thing we couldn’t do was create workflows so that we did not have to set up new campaigns over and over again. Reason for choosing SimpleTexting Easy of use. Review Source ES Eric S. CEO Information Technology and Services Used the software for: 2+ years ### "Clean and simple, just like their name" November 2, 2016 5.0 The API was easy to get connected to, and the web interface was also clean and intuitive. Customer support was great, as they put me immediately in touch with someone who could fix my issue right away. Review Source VR Verified Reviewer Marketing Director Real Estate Used the software for: Less than 6 months ### "Makes text marketing much easier!" November 29, 2018 3.0 Pros We tried several text marketing companies, and SimpleTexting was the easiest to use and for getting subscribers. Great support too. Cons So far, we've enjoyed using the product and haven't found any cons. Review Source DS Dana S. Donor Database Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Great platform!" November 25, 2019 5.0 We were looking to use a text platform for the first time ever during a fundraiser. No one on our team had any experience in this area, but it became clear from early on that SimpleTexting was a stand out product. I'm a fan! Pros I like everything about SimpleTexting! The pricing was the best I found, the customer service has been outstanding, and it's very intuitive and easy to use. Cons I really have no complaints about the software. The only thing that would be fun is if there was also an app. Reason for choosing SimpleTexting Responsive customer service, best pricing, unlimited keywords, no need to get our own number, ease of use and intuitive interface. Really SimpleTexting lives up to its name - everything was made so easy and simple. The customer service is the best - they've helped with every question and issue, no matter how big or small! Review Source Response from Sinch November 26, 2019 Hi Dana, we're so glad to hear your team was able to get a hang of the platform so quickly! You'll be happy to know we launched our mobile app this year. It's available for Android and iOS! NT Nigel T. Owner/Managing Agent Insurance Used the software for: 6-12 months ### "Great Product and Service " March 31, 2020 5.0 Pros It simple to use and does exactly what I need. Cons There are a couple of features I would like to add but I'm sure they are coming. Review Source NR Nico R. Real Estate Agent Real Estate Used the software for: Less than 6 months ### "Customer Support" July 30, 2020 5.0 Customer service was exceptional. \[SENSITIVE CONTENT HIDDEN\] was my representative, and could not have been more helpful. I was about to cancel my service, but she helped make the platform more usable for my business. If this was my employee she would get a raise, I will be a customer for the foreseeable future because of her help. Pros Ease of use, app makes phone use simple. Cons I would love to see drip campaigns setup to make my use more automated. Review Source PS Paul S. Pastor Non-Profit Organization Management Used the software for: 6-12 months ### "So far, so good! " September 16, 2020 5.0 So far, so good! Pros The ease of SimpleTexting is outstanding and it doesn't compare to other companies out there. I love the fact that they have an app which is also fantastic. Cons No Spanish format and/or texting option. Review Source CD Carli D. Marketing Coordinator Real Estate Used the software for: Less than 6 months ### "So easy to use! " January 24, 2020 5.0 I tried using another company before simple texting. It was so confusing so I searched for a new company and found simple texting. It was easy to set up and it’s easy to send out texts! Plus it’s a great value. I love that I can auto schedule texts too, so I can set and forget. Pros Ease of use. Value. Auto scheduling texts. Cons I can’t think of a con of this product. Everything has been great. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) I didn’t even start using the other product because it was so confusing. Review Source Response from Sinch January 29, 2020 Hi Carli! This review was so great to read. It's wonderful to hear that you've found SimpleTexting to be so much easier to use than the platform you were using before. We're so glad the ability to schedule (and "set and forget") messages has been so helpful in streamlining things for you, too. :) Keep up the great work, and let us know if there's ever anything else we can help you with! Ricki V. Assistant Property Manager - Elements of Chattanooga Real Estate Used the software for: Less than 6 months ### "Great product, great customer service" April 8, 2019 5.0 Pros Easy way to send mass texts. Flexible pricing plans Cons No timestamp, and imports are limited Review Source Response from Sinch April 19, 2019 Thank you for your kind words at Ricki! I'll be sure to pass them along to the team! We do have some soft limits on imports to make sure that people are not using our platform to send spam, but if you ever hit a soft limit, you can reach out to us via our chat and we can help with that right away. In terms of timestamps, I would love to hear more about what you're looking for! We do have timestamps on incoming and outgoing messages. If there is another area you'd like to see them in, please let us know at support@simpletexting.net OB Olivia B. Event Manager Events Services Used the software for: 6-12 months ### "Love it!" October 1, 2020 5.0 Love Simple Texting for my events, we use it for many different reasons. Pros Love how I can reach alot of people at once Cons Overuse charges... just needed to know to upgrade my account before getting charged automatically Review Source Similar Products Featured ## Related categories [SMS Survey](https://www.capterra.com/sms-survey-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Mobile Marketing](https://www.capterra.com/mobile-marketing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.