# Page 5 | SimpleTexting Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is SimpleTexting the right SMS Marketing solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145859/SimpleTexting/reviews --- SimpleTexting 4.7 (248) [View alternatives](https://www.capterra.com/p/145859/SimpleTexting/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of SimpleTexting ## Showing most helpful reviews Showing 101-125 of 248 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HZ Heather Z. HR Representative Food Production Used the software for: 6-12 months ### "Employee Communication Simplified!" May 1, 2020 5.0 Communication has drastically improved! Pros I appreciate the ease of use most. But the features and support are really great too. I did a lot of research before moving forward with Simple Texting and I am still so happy with our decision. We appreciate the automated emails that get sent for birthdays. It's a personal touch without being too much! Cons Simple Texting was so easy to work with and get going. Our employees love it and it's our main source of communication in our manufacturing environment. Review Source AL Andrew L. Field Operations Manager Internet Used the software for: Less than 6 months ### "Ease to Launch" November 24, 2020 4.0 I was able to learn quickly. The platform was easy to navigate. Pros The customer support is Awesome! Having support at a click of a button is very helpful in times of need. Cons I would like to see more options for data. Reason for choosing SimpleTexting Google searched and you had great reviews Review Source Response from Sinch November 26, 2020 Hello Andrew! Thanks for your positive review. We are so lucky to have a helpful support team. Rest assured that we will continue to provide excellent customer service to all. We'd be happy to discuss further on "more options for data" in any of our support channels, so we can pass along your ideas to our development team if they don't exist yet. Feel free to reach out at any time. KH Kim H. Nurse Practitioner Hospital & Health Care Used the software for: Less than 6 months ### "Nurse Practitioner in need" May 22, 2020 4.0 Very simple to set up, I set up in less than 1 hour when COVID 19 hit, so that we could communicate with our clients about group therapy that was moving online overnight. Has been a great tool to keep our clients connected in a difficult time. Pros Easy to add clients and very quick to send out and edit text Cons Pricing for what we use the product for is a little steep. Although not bad, we don't use many of the features, nor do we need them. It would be nice if there was a version with fewer features that would be more cost effective for smaller groups. Reason for choosing SimpleTexting Easy of use set up, and pricing. Review Source AS Ann S. Account Manager Consumer Goods Used the software for: 6-12 months ### "Great Customer Service - I got our number back!" August 4, 2021 4.0 The automation is very helpful to make our customers feel they are being attended to. Pros The software is very user friendly and easy to manage. Cons It would be very helpful if you can call-enable the numbers. Review Source TG TRACY G. MANAGER Health, Wellness and Fitness Used the software for: Less than 6 months ### "Cohesive with our company" January 13, 2021 4.0 Pros I like that we can use this software with our current number to receive and send texts showing our company number. Cons It kept blocking our texts saying we reached our limit. There were no further details until we reached out that this was taking place to stop potential spam. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Not workable as a business. Blocks repeated texts. Review Source AH Arthur H. President & CEO Civic & Social Organization Used the software for: Less than 6 months ### "An awesome application!" August 31, 2020 4.0 We have been able to make and retain great contacts and we can reach a larger audience than ever before! Pros This was user friendly and we were able to begin using right away. The free trial and the monthly costs are great to begin with and the ability to upgrade quickly is nice. I also like the email notifications. Cons Sometimes our messages are reviewed and that takes away some urgency, but with the rules and regs it makes sense that that has to be done. Review Source Shonn P. Owner Used the software for: 1-2 years ### "Ive used many services, SimpeTexting is far more affordable" May 13, 2018 5.0 Pros Price Quick customer response Price Allthe major features needed Price They now feature mms delivery of messages as well. Cons NOt integrated with Zapier Review Source Response from Sinch January 24, 2019 Thanks for the feedback Shonn! It really helps us improve the platform. We're excited to say that we now integrate with Zapier! Don't hesitate to reach out to us if you need any help connecting SimpleTexting to your favorite apps. AS Andrea S. Research Coordinator Mental Health Care Used the software for: Less than 6 months ### "So helpful, great customer service" December 15, 2016 5.0 These people really went above and beyond to help me set up my code and give us the best deal. They helped resolve a few issues I was having very quickly and were so responsive to my messages through their "chat" service. I've also been very pleased with the platform itself! One thing that I wish we could see is when autoresponder messages have indeed been sent. Right now my only confirmation that my 2week delayed autoresponder is sending is that my number of messages sent (total) for the last week is disproportionate to the number of new subscribers. I think there is some room to develop the user-friendliness of the platform, but in general, it does its job. I wish analytics had more some more abilities regarding how many subscribers and trends across weeks that I can define myself. Pros It does exactly what I want to. Cons The online platform could be more comprehensive and user friendly Review Source Palmer V. Real estate investor Real Estate Used the software for: 6-12 months ### "Great mass texting software " August 31, 2020 4.0 Pros It’s easy to use to get properties out to my buyers Cons How you can’t change your plan in the app and how your credits don’t roll over Review Source LG Lisa G. Director of Outreach and Operations Education Management Used the software for: 1-2 years ### "Great customer service" December 16, 2019 4.0 Pros I like that I'm able to send texts to the parents and families we support. Customer service has been excellent each time I have called. Cons It wasn't clear to me that the credits are being used with each text I send. I now understand that. Review Source Response from Sinch December 20, 2019 Hey Lisa, thanks so much for this review. :) So happy you're a fan of the customer service, and that you're able to communicate with the parents and families you work with through the platform! And thanks for sharing about your experience with credits! As you may know, outgoing SMS messages cost 1 credit to send, and incoming are free. :) You can see all of our pricing details at simpletexting.com/pricing. If you ever have any questions about credit usage or how your plan works moving forward, please don't hesitate to reach out to us at support@simpletexting.net - we're more than happy to help! MW Monique W. Webmaster Information Technology and Services Used the software for: Less than 6 months ### "SimpleTexting is a fitting name!" May 26, 2020 5.0 Pros There are two things that I like most about this software. The first thing I liked is that it was very easy to setup and get started. I didn't need to work with the API to get a simple signup form on my site. The second thing I liked most is the customer support via online chat, which is extremely helpful. Cons I wish it had full marketing campaigns that we could launch on autopilot that could collect and market to our subscribers with minimal input from us. Reason for choosing SimpleTexting Month-to-month pricing options were better. Review Source AS Ankur S. Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Inexpensive tool with good features" August 6, 2020 5.0 Pros Product is easy to use. Cost wise it is inexpensive then competitors Cons Contact list has tobe shared with all in order to make all users send message Review Source BS Brooke S. Project Manager Religious Institutions Used the software for: 1-2 years ### "SimpleTexting Review" January 25, 2021 5.0 Overall it was a great experience. We enjoyed using it and will continue to! Pros The mobile app - being able to edit/send messages on the go is amazing! Cons The automatic unsubscribe message. We didn't want that on there. Review Source Response from Sinch January 29, 2021 Hello Brooke! Thanks for your review. We love to hear that the mobile app is performing great for you. For the automated unsubscribe message, feel free to reach out our support team, so we can provide a solution based on your use case. JC Jennifer C. Executive Director of Conections Non-Profit Organization Management Used the software for: 1-2 years ### "Connecting with Congregation" May 18, 2020 5.0 Pros SimpleTexting has allowed us to connect with our congregation in new ways while we can't be meeting in person. We now have a weekly tool to find out who is connecting with us online and how they are experiencing our service. Cons I have had some difficulty conecting with support. Once I get connected, the support has been very helpful. Review Source BC Brandon C. Musical Artist Entertainment Used the software for: Less than 6 months ### "Great software with room for development" April 21, 2020 5.0 Great customer support! Solid UX. Clear pricing. Simple Texting makes it easy for me to have meaningful 1:1 connections with my fans. I wish there was an easy way to send voice notes via simple texting. Pros Very easy to get set up and start messaging customers Cons There is a lot more room to do advanced re-targeting. For example, I want to be able to retarget customers who respond to a text blast. These are highly engaged people—and I wish I could target them separately from customers who have never replied to any of my text blasts. Review Source SV Simon V. Marketing Non-Profit Organization Management Used the software for: Less than 6 months ### "Wish I knew about SimpleTexting a year ago" December 5, 2019 5.0 We're using SimpleTexting to communicate with our donors and engage with other supporters and customers on a daily basis. Pros The user interface is simple to navigate and it's super easy to get started. The other options were underdeveloped or too intimidating to onboard. A huge plus is that they gave us a nonprofit discount—and we didn't even have to ask! Cons There was nothing I liked least. I've been impressed from the start. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Review Source Response from Sinch December 10, 2019 Simon, thank you so much for this positive review! We love our non-profits and are so happy to be able to offer you all 15% off all of our monthly plans. :) We're also so happy to hear that you've found everything so simple and easy to use in communicating with your subscribers! Keep up the great work! FS Frank S. Pediatric Dentist Hospital & Health Care Used the software for: Less than 6 months ### "Patient communication" October 25, 2020 5.0 SimpleTexting allows the office, doctors, and patients to communicate easily and efficiently. Setup using our office phone number as a breeze. Very good customer service and tech support. Pros Ease and convenience for patients and staff Cons No cons in our experience. We would like a longer message length per credit. Review Source Response from Sinch October 27, 2020 Hello Frank! We love your review. The platform is indeed designed to provide ease and convenience of use. We also take pride in our customer and technical support services and having customers like you who appreciates our efforts motivates us to do better. TW Tracee W. Director of Marketing & Communications Used the software for: 1-2 years ### "It's simple, easy and a great value for communicating with attendees at our events." July 3, 2017 5.0 Pros It's easy to use for any of our staff. It gives us a simple solution for communicating with college students and their advisors who attend our meetings. Cons No ala cart, one-time option, so we have to unsubscribe after we use it for an event. STaff was helpful with the unsubscribe request though. Review Source Response from Sinch July 11, 2017 Tracee - Thanks for the great review! Glad to hear that your staff finds it easy to use to communicate with your event attendees. We've recently updated out platform to make it even easier to start and stop your subscription. You'll have access to a brand new dashboard when you're ready for your next event! cW chris W. Owner Real Estate Used the software for: 6-12 months ### "Text Marketing & Communication is Essential" June 22, 2020 5.0 Love simple texting as our first platform for text marketing Pros Love the scheduling and easy of mass messaging to different lists set up Cons which the bulk pricing was more flexible and pricing for sms vs. mms was a little less, but overall a great experience thus far! Alternatives considered [SlickText](https://www.capterra.com/p/155430/SlickText-com/)[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Reason for choosing SimpleTexting pricing pacakges Review Source cB caiti B. scheduling Medical Practice Used the software for: Less than 6 months ### "simple texting is great for work " June 29, 2017 5.0 Pros it is easy to use and efficient. I like how I can mass text with hit and tell patients their appointment times Cons some of the patients get confused about the first text that gets sent out about data rates. They think it is spam messages and then they opt out Review Source Response from Sinch July 11, 2017 Caiti - Thanks so much for taking a few minutes to review SimpleTexting! We're really glad to hear that you like how easy it is to communicate appointment times over text. We love saving time where we can too! As industry leaders in SMS compliance, we want to make sure that anyone who receives a text is fully aware of the program which is why we send the compliance message. We'd be happy to chat about how you can communicate this to your customers so they don't opt-out and miss their messages. JK James K. Area Director Education Management Used the software for: 6-12 months ### "SimpleTexting" February 1, 2020 5.0 Pros Easy to setup and use. The data tracking is better than our previous texting application. Being able to resend people a text who clicked on our link had been very beneficial. I strongly recommend SimpleText. Cons I haven’t had any negative experiences with the software. The price point and ease of use are perfect. Switched from [Textedly](https://www.capterra.com/p/150912/Textedly/) Their service didn’t work / send texts for over a week in August. Review Source Response from Sinch February 3, 2020 Thanks so much for the review, James! That's awesome that you've had such a positive experience on the platform with our data tracking features and our pricing, especially compared to your last texting platform. Let us know if there's ever anything else we can help you with! TA Tyler A. System Engineer Computer & Network Security Used the software for: 6-12 months ### "Full featured for a Great Price" March 17, 2020 5.0 overall this service has been great with almost every keyword I needed was available and the pricing is hard to beat for the features offered. Pros The feature set with this product has been some of the best I've tested. There are some very small and simple free options out there but with this pricing its the way to go. For a small fee you get a large amount of capabilities with the ease of instant expansion. Cons I have not come across anything that I just don't like with this service. Review Source Ryan P. Supervisor of Cadet Engagement Airlines/Aviation Used the software for: Less than 6 months ### "Cost-Effective Way to Market" May 6, 2021 5.0 I am a part owner in a mobile business and our locations vary each week. We have implemented SimpleTexting to help update our customers of our locations for that particular week. Pros It allows me to customize a message each week to those that have opted in for our text updates and the user interface is very straight forward and simple Cons If your message is longer then it will count your one text as multiple texts and you will be charged extra for it Review Source WH WILLIAM H. OWNER Restaurants Used the software for: I used a free trial ### "\[SENSITIVE CONTENT HIDDEN\] IS AMAZING" April 10, 2021 5.0 My experience was amazing because I asked for online help and \[SENSITIVE CONTENT HIDDEN\] was knowledgable, helpful, and really nice. She is an example of what all companies who offer online should aspire to be like. I would make her a trainer....just my input? One good employee can make a big difference in a customers experience. She's a good one!! Pros This software does what I need...I think. I am brand new. Cons I dont see anything at this point. I am just starting but if I have an issue I will ask \[SENSITIVE CONTENT HIDDEN\] Review Source ED Emmarose D. Office Administrator Construction Used the software for: Less than 6 months ### "Simple Texting" February 4, 2020 5.0 SimpleTexting has made it more convenient to receive texts fro our business. It has also reduced the amount of times clients contact me on my personal line. Pros SimpleTexting has been helpful in getting information from those who do not have access to a computer. It also allows us to receive text messages and pictures without having to give clients our personal phone numbers. Cons Pictures take twice as long to come through or do not come through at all. This is a huge con because a lot of our texts consist of pictures which we need to quote our jobs. Review Source Response from Sinch February 5, 2020 Hi Emmarose :) Thanks for taking the time to leave us this feedback! That's so great that SimpleTexting has been so helpful in you moving away from using your personal phone numbers and being able to contact those who don't have access to a computer! Regarding pictures, I wanted to let you know that unfortunately, the industry sizing limitation for incoming images is 600KB, which could be contributing to your experience. (This is a cell phone carrier limitation rather than a platform limitation). What we recommend in order to avoid this entirely is to have your customers send you links to their images (lots of folks use iCloud or Google Photo links to their photos). :) Feel free to reach out to us at support@simpletexting.net and we'd be happy to chat through all of this in greater detail! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.