# Page 6 | SimpleTexting Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is SimpleTexting the right SMS Marketing solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145859/SimpleTexting/reviews --- SimpleTexting 4.7 (248) [View alternatives](https://www.capterra.com/p/145859/SimpleTexting/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of SimpleTexting ## Showing most helpful reviews Showing 126-150 of 248 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Amy O. Owner Executive Office Used the software for: Less than 6 months ### "Good Marketing Text Option for Groups!" November 21, 2019 4.0 Overall, so far we like SimpleTexting. We will have to evaluate how much we will use it and then determine if the cost is beneficial. Pros I like that SimpleTexting is rather easy to figure out. There are a ton of valuable tutorials on the website which helps with the many options/features of the program. I like that you can create your own messages, create trigger words, and auto-responders which makes communication about promotions/events with a large group easy. Cons You do get a free trial, but after that I feel like the pricing could be a little more affordable. Each text takes 1-2 credits and for 500 credits is $25/month. That may go fast if you have a few large groups to send marketing to and the larger plans are more$. It's very functional, but does have a cost. Review Source Kineta G. Sole Proprietor Retail Used the software for: 1-2 years ### "Sms is the best!" February 15, 2023 5.0 Pros Sms management while making it easy and simple. Cons Everything was fine to me, I haven't noticed anything negative about it yet. Review Source KP Keith P. VP of Operations Construction Used the software for: Less than 6 months ### "Really easy!!!!" November 30, 2020 5.0 We are using SimpleTexting to solve our issue with getting information to all employees. Pros One of the things I wanted in a text service was simplicity and cost. I wanted a service that offered an easy way to send our monthly safety videos to all of our employees. It was also important that it not cost a ton. I feel that we get all of that plus with SimpleTexting. Cons The schedule text option doesn't seem to work as Reason for choosing SimpleTexting It was super easy to navigate through the site. It also gave me full ability to customize as needed. Review Source Response from Sinch December 2, 2020 Hello Keith! Thanks a lot for the great review. Aside from competitive pricing, we love that you found the platform easy to use and is serving you well. With scheduled text, we would be happy to discuss some details on it to see how we can make it work for you. You may reach out to our amazing support team from 9am to 9pm Eastern time. DL Derek L. Promotions & Sponsorships Coordinator Consumer Services Used the software for: Less than 6 months ### "We needed a texting solution that allowed us to run a vote that wouldn't break the bank. " April 9, 2018 5.0 Allowed us to run a text voting contest utilizing the phones in everyone's pocket instead of at iPad or Laptop stations for a reasonable price. Pros It's simplicity and ease of use within the dashboard is what makes it such a great product. We did have to game the system a little bit to get what we wanted out of it, but in the end it was perfect for what we were looking for. Cons The only thing I didn't like was that I had to create a workaround to allow for what we needed it for - we were looking for something where patrons of our show could vote for their favorite of 13 gardens by texting a word to the number. So essentially a text poll, but initiated by the user instead of by us, and instead of sending options, the keyword is on a sign at each garden. So it worked perfectly, we just sort of had to work it out ourselves - not really a con, since it totally worked, haha. Review Source Response from Sinch April 10, 2018 Great to hear that it worked out for you, Derek! And thanks for taking the time to leave a review :) We've worked hard to build a dashboard and interface that's simple to use but still really powerful. NH Nate H. Director of Finance Non-Profit Organization Management Used the software for: 6-12 months ### "Great service all around" January 6, 2020 5.0 Pros The customer service is fast and helpful, and it has all of the features you could want in a text service to reach your audience with a message. Cons Only cons are about text marketing in general, not any specific to Simple Texting Switched from [Textedly](https://www.capterra.com/p/150912/Textedly/) Bad customer service Review Source Response from Sinch January 7, 2020 Hey Nate! Thanks for this review! We're so glad the platform's helped you quickly and easily reach your audience, and that you've had a positive experience with our support team as well. :) If there's ever anything else we can help you with don't hesitate to reach out to us at support@simpletexting.net. (Happy to chat through any negatives you've experienced with text marketing in general if it'd be helpful, as well!) TP Thomas P. Chief Operating Officer Real Estate Used the software for: 1-2 years ### "Unbeatable Value!" August 20, 2018 5.0 Pros The value from this system isn't even comparable to their competitors. Cons There is a notifications when some people text in warning about a charge that could deter responses. Review Source Response from Sinch August 23, 2018 We're so happy to hear about the value you're finding in SimpleTexting, Thomas! In regards to that notification, that is sent from a person's phone/carrier and is not something that we send out. SimpleTexting does not charge the people that text in, but standard message and data rates may apply; the same as sending/receiving any other texts on their plan. KJ Kurt J. Executive Director Used the software for: ### "SMS Texting Par Excellence!" April 1, 2016 5.0 I spent some time searching for an SMS platform for my Christian ministry and decided to go with SimpleTexting. Boy was I pleased! One of the great features to this program is the unlimited use of keywords. Other programs were charging an arm and a leg so the choice was obvious on that point. After I signed up for a monthly plan I was contacted by a customer service rep. Let me say that this has been the BEST customer service I have EVER received in my entire life. I set up a time to get a brief tutorial and was even able to text my rep with some questions. 6 stars for Customer Service! Finally, I was told about some of the upcoming features for SimpleTexting so I'm glad to know that they are not just a stagnant program. I'm very proud to be one of their clients. Review Source PG Peter G. IT Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Fantastic Software!" January 13, 2021 5.0 Pros I like the UI because it's absolutely gorgeous! The support staff are very friendly and they follow up with you very quickly. They have great onboarding and fantastic tutorials. Cons Nothing yet, everything has been awesome! Switched from [Textmagic](https://www.capterra.com/p/147342/TextMagic/) Cheaper and more features Review Source VR Verified Reviewer Crew Member Food & Beverages Used the software for: I used a free trial ### "Excellent text messaging campaign!" October 17, 2018 5.0 Pros Very easy to get subscribers as well as send messages. Very good analytical tools for analyzing success. Cons UI might not have been as intuitive, but it was still worth learning. Review Source Response from Sinch October 30, 2018 Thank you for your feedback! We're so happy that you found our analytical tools beneficial for understanding the success of your campaign. We have some UI improvements in the works and welcome suggestions! HZ Heather Z. Owner Used the software for: Less than 6 months ### "Top notch customer service, great UI & price point" November 13, 2017 5.0 Huge time savings! Ease of use. Excellent customer support! Pros Quick and easy to send out SMS. Synced with Mail Chimp. Customer service and support was TOP-NOTCH! Pricing below competitors. I have recommended SimpleTexting to several business owners. I also liked the notes field that I used daily to keep customized member preferences. Cons Searching users/members was awkward and did not always seem to work. I would search to see if a member existed before entering them manually. Then I would manually add a member only to find out they had already signed up by texting our keyword. Review Source PR Pamela R. Sr. Manager, Channel Marketing Financial Services Used the software for: 1-2 years ### "Easy to use!" February 25, 2020 5.0 Pros The simplicity of the software. It is a very intuitive and user friendly platform that is affordable. Cons For a little while it was a little clunky but their customer service team was always quick to resolve. Reason for choosing SimpleTexting Affordability and ease of use Review Source aH abigail H. Fitness Instructor Health, Wellness and Fitness Used the software for: I used a free trial ### "Grow your buisness " February 11, 2023 5.0 Overall the app is great to use and easy to navigate. I would recommend to look up the app so you know exactly what you will use it for since it is only free for 14 days and then you have to pay for it. Pros This software is only free for 14 days. The app can be used for marketing your business and to communicate with others. The app will send you a new number or code every time you need it. If you do not want to give away your personal phone this is a good software to protect yourself as you grow your business. Cons The only problem I had was not receiving my code on time, but you can always get a new one if it does not work. Review Source AL Andy L. Owner Printing Used the software for: Less than 6 months ### "Good Value for the Money" December 28, 2020 4.0 Overall, I am happy with SimpleTexting and will continue to use it for months to come. Pros SimpleTexting does everything I wanted it to do. The features are easy to use, and it works well in my workflow. Cons The cost to send images is triple the cost of a single text. That's higher than other services. Switched from [Skipio](https://www.capterra.com/p/174028/Skipio/) Cost, Features Review Source Response from Sinch December 30, 2020 Hello Andy! Thanks for your review. We always love to hear that the program does its job for our customer's workflow. I'd definitely pass your feedback about MMS cost to our product management team. As always, feel free to reach out our support team whenever you need help. PC Preston C. Youth Ministries Coordinator Religious Institutions Used the software for: Less than 6 months ### "First Pres Review" October 12, 2020 5.0 Good so far, took some time to get used to it, but I’m now a pro. Pros I like how easy it is to send out mass messages to numerous groups. Cons I wish there were more characters per message and I wish it was easier to access replies to my campaigns. Review Source Response from Sinch October 20, 2020 Hey there, thank you for taking the time to share your feedback with us. We are happy to hear that you are now a pro user. Our campaign feature makes it easy indeed to send out mass texts to multiple groups of contacts. We're updating our platform all the time based on the feedback from our customers like yourself. The number of SMS characters is standard across all mobile carriers though you can send an MMS text if you need to send a longer one. Rest assured that I will pass your idea on making it easier to access replies to campaigns to our development team so it can be added to our future release. MP Mike P. owner / CEO Food & Beverages Used the software for: Less than 6 months ### "Customer communication" January 28, 2021 5.0 Works well to keep communications with customers open. Pros The automatic texts appropriately timed. Cons The credit overage fees that apply to the plan. Reason for choosing SimpleTexting It was recommended by a marketing partner. Review Source Response from Sinch February 2, 2021 Hey Mike! Thanks for the short but sweet review. We're happy to hear that our automated texts (autoresponders) are working as expected. Feel free to reach out our helpful support team whenever you need assistance :) JF Jesse F. Owner Wholesale Used the software for: 6-12 months ### "Simple Texting is amazing" January 26, 2021 5.0 Pros Customer service responds very quickly via chat. The software does exactly what it says it does. I cant really ask for more then that :) Cons Limitations of uploads / texting. However they raised my limits so its fine. Review Source Response from Sinch January 29, 2021 Hello Jesse! Thanks for the review. Our support team is glad to hear a feedback from a customer like you. We definitely want to be as quick as possible when helping. VR Verified Reviewer Sr. Manager, Digital Strategy Computer Software Used the software for: Less than 6 months ### "Switched to Simpletexting due to bad speed & support from my previous provider. Great decision!" October 31, 2017 5.0 Pros I like that they have chat support so i feel like i can always get quick answers when I need to. Their system is very intuitive and easy to use. Cons I think the documentation for their API could be a bit more detailed. I think their API is much more powerful than what they lay out in their documentation. Review Source BB Brooklyn B. Marketing Director Publishing Used the software for: Less than 6 months ### "Easy to use, great customer support" September 21, 2020 5.0 We have had several questions/issues (on our end) and every single time we have reached out for help we have received prompt, excellent customer support. They have been AMAZING. Pros It is easy to use, and every single step of the customer experience is perfectly planned. Cons The only thing that is negative is cost, but it is not overpriced. Just had to think of a negative :) Review Source Mark L. Lead Pastor Religious Institutions Used the software for: Less than 6 months ### "Automated text responses" January 15, 2019 5.0 Pros The ability to pause our account was a major plus! Cons I wish there were a few more features available. Review Source Response from Sinch April 19, 2019 Hi Mark - thanks for your comments! We are always happy to learn what features people are looking for and do add new features based on customer feedback. If you have specific features you're looking to see, please let us know! You can email us at support@simpletexting.net. MC Maeva C. Marketing Assistant Retail Used the software for: 6-12 months ### "Not the best app" April 27, 2020 3.0 Pros I like the ability to schedule campaigns and select my contact list. Cons I somehow cannot reply to texts from my contacts. I wish we could easily update keywords and campaign, it's as easy as allowing users to open keywords in a different tab. I wish there was the ability to do more elaborate text automations. Review Source IS Isiah S. Research Analyst Public Policy Used the software for: 6-12 months ### "Excellent Platform!" February 1, 2021 5.0 SimpleTexting is a great option if you are looking to reach a larger audience than traditional email. The user interface is clear and straightforward and texts are sent reliably. Analytics are a plus as well. Pros SimpleTexting allows our organization to reach various segments of our overall stakeholder audience. We can organize contacts, create targeted text alert campaigns and are able to roll over any unused text credits to the next month. Cons Could offer more options for customization for subscriber opt-in. Review Source Response from Sinch February 3, 2021 Hey Isiah! Thanks for the sweet review. We are glad to hear that the program is helping you organize contacts and create targeted campaigns. We're curious to know about your ideas for opt-in customization. Please reach out to our support team :) MP Micah P. Marketing + Customer Care Extraordinaire Food & Beverages Used the software for: Less than 6 months ### "SimpleTexting is a great way to convert sales!" August 12, 2020 5.0 I highly recommend this service. I can't wait to explore more of the functions available. Pros We are loving that we can access our customers via texting when emails get lost in the vortex of inboxes! Our sales are increasing the more we reach out to our customers with this service. Cons Emojis come up as question marks. Stay tuned for more feedback as I explore it! Alternatives considered [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Reason for choosing SimpleTexting Easy to navigate, great price point, all the right bells and whistles we were looking for. Thanks! Review Source TM Thomas M. Candidate Political Organization Used the software for: Less than 6 months ### "Best for the money" October 29, 2020 5.0 Pros The ease of use and the hosted image integration. It is very simple to load a list and send out the messages. Cons The cap on import of lists, and the wait time before lists can be imported. Switched from [CallHub](https://www.capterra.com/p/149279/CallHub/) Ease of use and bandwidth Review Source Response from Sinch November 2, 2020 Hello Thomas! Thanks for the sweet review. We love to hear from customers like you on how easy it is to use our texting features like uploading and sending an image and how simple it is to load lists. We are constantly improving our services and your feedback on wait time will be passed on to the team KG Kim G. VP Retail Used the software for: Less than 6 months ### "Awesome product!" March 23, 2020 5.0 Pros I most like the ease of setting up campaigns...especially MMS campaigns. Cons Because texting is where things are at, the cost of the service should be a little less. Credits for sending MMS is more expensive, but texting with media isn't an uncommon thing or a luxury, it's a necessity. Review Source YG Yvonne G. Admin Asst Non-Profit Organization Management Used the software for: 6-12 months ### "Excellent Tool" September 15, 2020 5.0 My overall experience has been excellent. It has been a bridge between our membership since the church has be closed. We ere still able to communicate with our congrgation Pros It is very easy to use. Not time consuming Cons Sorry, I have no cons to report at this time Reason for choosing SimpleTexting Customer service made themselves available immediately Review Source Similar Products Featured ## Related categories [SMS Survey](https://www.capterra.com/sms-survey-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Mobile Marketing](https://www.capterra.com/mobile-marketing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.