# Page 2 | SimpleTexting Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is SimpleTexting the right SMS Marketing solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145859/SimpleTexting/reviews --- SimpleTexting 4.7 (248) [View alternatives](https://www.capterra.com/p/145859/SimpleTexting/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of SimpleTexting ## Showing most helpful reviews Showing 26-50 of 248 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SC Sabrina C. Billing Specialist Hospital & Health Care Used the software for: 1-2 years ### "Gets it done." November 19, 2024 3.0 It helps communicate and it is really easy to send messages, and create campaign that are scheduled to be sent on specific dates/times. Pros Its easy to use and send messages, even campaigns are easy to schedule and set up. Cons It lags, sometimes stops working and takes forever to load which makes it super hard to work with since its one of the main tools we use. Review Source ST Sarah T. Marketing Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Easy Text Marketing" February 14, 2025 4.0 Positive and an easy way to reach our members and guests Pros Ease of creating text campaigns for various lists of subscribers Cons The minimal notifications when a subscriber replies Review Source NM Nikki M. HR Manager Retail Used the software for: Less than 6 months ### "SimpleTexting is Simple" March 7, 2025 5.0 Have only used it twice so far. Once as a test to make sure everyone received it and the next was used to report a late start due to weather. Pros Intuitive design, it is super easy to use Cons Nothing negative to report have used this twice already without issue. Review Source GM Gabriel M. Owner Graphic Designer Graphic Design Used the software for: 1-2 years ### "Simple but Confusing" August 21, 2024 3.0 It was great at first until the hidden fees started. Pros The keywords was the best part. It was easy to use. Cons The hidden fees and the number change issue. Review Source JN Jen N. Customer Experience Specialist Facilities Services Used the software for: 6-12 months ### "Reliable texting service. Great that customers can text our landline!" May 4, 2020 5.0 Overall, this is a great product. The last text service we used didn't always get the messages sent and we knew this because we were sending them to employees with our company's cell phones. We use this a lot to communicate directly with customers and staff, not as much as a marketing/mailing list/keyword tools...yet! Pros We loved that we were able to set this up with our existing business landline. We can schedule messages to go out and set-up mailing lists. We can set-up as many users as we'd like as well. It's nice that we can save the customers' information within the software as well for ease of use. Cons I wish it had better group texting or group texting at all. We use this to text employees a lot and have to set it up as a "campaign " and they cannot see the other responses. I wish it had a built in afterhours reply. I know there's a way to set it up with another app, but we don't have it and I haven't messed with it. Pictures coming INTO our line take a very long time to receive, hours in most cases. Alternatives considered [SlickText](https://www.capterra.com/p/155430/SlickText-com/) Reason for choosing SimpleTexting I honestly cannot remember, but I think it was the price and unlimited users (but we pretty much all log into the same account now so we can all see all the messages) Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) They had ZERO compliance at the time and we wanted a company that would help us with that so we weren't upsetting our customers OR breaking the law. We also know that all of our messages weren't getting to people. Review Source JC Javier C. Growth Marketing and Product Manager Internet Used the software for: Less than 6 months ### "By FAR the BEST texting service on the market ! " March 23, 2018 5.0 I dramatically improved my conversion rate for my radio customer acquisition campaigns. Pros Auto-responders - folks that text your short-code can be automatically enrolled in a marketing drip campaign or an ongoing content marketing campaign. We found that service to improve our app install ration by 40%. Scale up - you can start with a low plan and just upgrade as you start using the service more. Once you're at the top, you're only paying /text! Cost - Costs are very reasonable and super transparent. And if you want to go all in and get your very own shortcode, they can even help with that! Self service - You can edit and improve your texts as you go, you usually don't have to wait for anyone Customer service - AMAZING customer service. Real people that you can talk to over and over again. Super easy chat feature. Group texting - If you want to send a message to everyone on your list, that's easy too. Cons No timestamp - Biggest con is that they don't have a timestamp when people subscribe; they just tell you when the date is. Not having the time makes it harder to optimize marketing campaigns. Filtering - trying to navigate the lists and autodrip can be tricky because most pages don't have filtering or sorting functionality. You have to skim through the page looking for the list that you want No "duplicate" feature - When trying to recreate an autoresponder campaign, you have to enter ever message in one at a time, which is time-consuming. A/B Testing - This is more of a WISH than a CON since I don't think any service offers this - would be great if they would let users A/B test different text messages to see which ones produced more engagement - like email subject line tests. Review Source Response from Sinch April 2, 2018 Thanks Javier for taking a few minutes to leave some comments and feedback! We always get excited when customers see such a benefit from using text messaging. With regard to your wish list, we're really focused on listening to our customers and delivering improvements wherever possible. Timestamps will be added to all list exports in the coming days, we think filtering, A/B testing and duplication are all great ideas and are on our roadmap so keep an eye out for these in the future. Anika M. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Great for engaging with Gen Z" December 30, 2019 5.0 Our remote organization works with teens all across the country, so Simple Texting is indispensable to getting our work done. Customer service is also excellent -- quick, painless, and friendly! I'd recommend it to anyone needing SMS marketing in their business or nonprofit. Pros It's user-friendly and it integrates well with other apps, which is necessary for my work. Cons One functionality that I would like is if I could filter the inbox based on lists of customers Alternatives considered [Textedly](https://www.capterra.com/p/150912/Textedly/) Reason for choosing SimpleTexting The pricing and features were better for me Review Source Response from Sinch January 2, 2020 Hey Anika! Thank you for this kind review! We're so glad that you're able to communicate easily with the teens that you work with through SimpleTexting. Also, thanks so much for the suggestion about sorting the Inbox based on lists of customers! I think that would be a great feature to have and I've already let my dev team know so they can add it to their list of features they'd like to roll out in the future. :) In the meantime, a great way to filter your Inbox is to create sub-accounts for each of your lists. You can read more about how to create those here: https://simpletexting.com/features/multi-user-access/ Please feel free to email us if you have any questions on this at support@simpletexting.net, and thanks again! MF Marcelo F. Marketing Consumer Services Used the software for: Less than 6 months ### "Beauty and the Beast" February 11, 2022 5.0 Before subscription, I contacted support as usual, with "pre-order" questions. At first, I felt they were trying to rush me out our something weird, a little rude to be honest. I was informed our business number was able to be port-in, later I was informed that was not able to port in by a different person, then I decided to buy a new number from a company that sells business numbers "headache-free to port out", then I checked with support again they said it seems to be able but only after my purchase it was possible to say. I bought it $400, the company a bought from gave me the ownership, all the data required to start portability.. still simplestexting support saying it was able to port-in and they offered me to buy another number from their pool. I'm not sad because of the number not being able to be ported-in, I'm sad for the wasting of time and the lack of interest by their support team. I moved to heymarket, great tool and awesome support. Pros The interface is very friendly and the tools/features are pretty much standard and very helpful. basically, anybody can become a pro and if you have access to a developer the API is also a great plus to integrate your current CRM system and keep customers well notified throughout the entire journey. Cons As I said, the tools and features are pretty much standard and straight forward I can't see any negative point Alternatives considered [Heymarket](https://www.capterra.com/p/167436/Heymarket/) Reason for choosing SimpleTexting API documentation was very straight forward and I liked it. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) marketing tools Review Source VR Verified Reviewer VP of Operations Marketing and Advertising Used the software for: Less than 6 months ### "True-to-name: Simple to get up-and-running quickly!" November 16, 2020 5.0 The overall experience has been favorable on the platform and in contact with their support team. They're well-positioned to help any organization that is looking to get up-to-speed rapidly with SMS campaigns. Pros In a world where SMS campaign deployment platforms are frequently complicated to setup, port numbers, upload/reconcile lists, maintain compliance, etc. SimpleTexting is a breath of fresh-air. Instead of getting bogged-down in all the intricacies of setup on several other platforms, SimpleTexting allowed us to get up-and-running within the same day. I'll be interested to see what more strategic integrations with SimpleTexting might look like as our organization operationalizes SMS as a regular comms channel. We still use the platform very tactically, so I'm interested to see in what ways the relationship could be built-out over time or whether ultimately we'll outgrow it. Regardless, it's a wonderful product that got us exactly what we needed, when we needed it. Cons While I'm mostly very upbeat on the platform, there are a couple things that would be valuable feature additions, including throttling of deployments, extendable contact attributes (ability to add-in other customized import fields) and the ability to pass-through unique URLs using merged contact attributes. Reason for choosing SimpleTexting The ease-of-use and rapid on-boarding sans complications that seem to be typical of the industry. Well done, SimpleTexting! Review Source Response from Sinch November 19, 2020 Hello! Thanks for this insightful review. We are glad to hear that you are able to get your account up-and-running within the same day. It's very important for us that our customers can start sending texts or deploy keywords and web forms within minutes to build their subscribers list. We will surely pass your suggestions to our awesome development team as we think those will be great additions to our existing features. Feel free to check our SimpleTexting Academy from the Help Center to know more about our other features. Eric L. Recruitment Advertising Lead Used the software for: 2+ years ### "SimpleTexting Integrates with our ATS for easy candidate communication" July 16, 2018 5.0 Pros We use our SimpleTexting subscription with our ATS system, BrightMove. This is something we had integrated to easily text candidates directly from the ATS. It works great and send communications promptly once you hit send. Customer Service team is great for any issues you may have. Cons The pricing bundles for the amount of text messages. I really wish there was a 15,000 message option between the 7,500 and 25,000 text allotment. Review Source Response from Sinch July 17, 2018 We're so glad that SimpleTexting has helped you with your ATS, Eric! We do understand that your message needs will not always match up with our listed plans, especially when it falls between 7500 and 25000. That is why we're more than happy to create a custom plan for you! Please feel free to reach out to our customer support team to get that set up! AS Ashley S. Business Owner Accounting Used the software for: Less than 6 months ### "Ability to contact clients/prospects with ease" November 17, 2020 5.0 Simpletexting helps me get with the times - SMS Marketing is the new thing to capture prospects attention. Hands down the easiest, most effective SMS tool - I use it daily and love it! Pros It is very easy to set up your lists of people (clients, prospects, certain funnels, etc) It is very user friendly overall - everything is clear and makes sense. You get an app on your phone that you can check any incoming msgs from if you need to. You get your own phone number - great for businesses who are trying to implement SMS marketing! Autoresponders - when someone subscribes to your list, they automatically get a certain text message. Honestly, everything I wanted is in SimpleTexting. Cons I went over my text limit - while I'm fine with the overuse charge, I think it would be helpful if they contacted you to say "hey, you're over your limit - we could easily bump you up to this tier which would save you $x overall" Other than that, no issues with it. Reason for choosing SimpleTexting It was recommended to me by my mastermind group, but it also seemed affordable, easy to use, and implement in every other software I've used. Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Manychat was starting to block certain peoples accounts I knew, so I switched before I encountered the same issue. Review Source Response from Sinch November 20, 2020 Hey Ashley! Thanks for your great feedback. We are delighted to hear from customers like you that SimpleTexting is the easiest, most effective SMS and that everything you wanted in SMS Marketing is in the platform. We are constantly improving our product, and we will pass your feedback regarding overage notification to our development team. KW Kaila W. Marketing Director Photography Used the software for: Less than 6 months ### "Great software, plays nice with others" May 26, 2020 5.0 We used SimpleTexting to quickly reschedule clients due to COVID-19. We've used it to increase and streamline bookings and use it in our Facebook ad campaigns and more. We're getting ready to use it as a communication tool for generating sales when clients are reviewing their images. Pros I really like not only the ease of use, but the effect being able to immediately communicate with our clients has on booking rates and retention. We are able to troubleshoot and solve customer service issues quickly and easily. We implemented one way texting with our main marketing automation software and it greatly increased booking rates. Adjusting our stack to include SimpleTexting and two way texting capabilities has it increased it dramatically yet again. We're incorporating it into other areas of our business and using it to quickly and easily communicate with large numbers of clients at once in a way that still feels personal and available. Cons The only thing I wish is that I was able to trigger more action from outside sources. We use ActiveCampaign as our main marketing automation software and I wish I had more capability with a direct integration or a workaround through Zapier to trigger it within a campaign, not just at the very beginning. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing SimpleTexting We were previously using ActiveCampaign but wanted something that allowed 2 way communication. Because we wanted a texting solution for customer service and sales, it made sense to make the switch and add another software to our stack. Review Source JL James L. Owner Computer Software Used the software for: 1-2 years ### "Ease of use, simple UI make this a leader" November 26, 2019 5.0 Great UI. The "SimpleTexting" name says it all. it IS simple to use. A winner. Pros The simple and quick to grasp user interface makes this tool a winner over all the others we tried. And we tried a lot of them. When using a texting software, you want to quickly add recipients, handle lists with no fuss, and get message out quickly and remotely. This excels at all of them. Especially since we use this 2-3 times per year for onsite events, coming back to it after a few months is a quick dive with minimal re-learning time. Cons Renewals. The auto-renew feature was difficult to understand. I thought I paused the billing, but then it renewed automatically and we were re-charged. At first I was upset, but then found the menu for it in a bit of a non-intuitive location. They were nice and reversed that charge. I just made a note of it for the future. So just an FYI if you'd be using it periodically. Not a game killer though because the tool is so easy to use. Alternatives considered [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Reason for choosing SimpleTexting #1: Ease of use. #2: Good price. Switched from [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) EZ Texting was difficult to use. Spent too much time on the tool, and not enough getting texts out. Review Source Response from Sinch November 27, 2019 Hey James! Thank you so much for the kind words. :) We're so happy to hear that you've found the platform so easy to use for your events. Also, we really appreciate your feedback on renewals and pausing your account. I'm bringing this back to my team so we can discuss how we might be able to make this process a bit more clear. Thanks again, and happy texting! VR Verified Reviewer customer service Marketing and Advertising Used the software for: I used a free trial ### "normally" June 24, 2023 3.0 Pros testing now. i will update my review on this page Cons simply and useful application.. Then I will change my review. Review Source Fadare K. aluminum fabricator Construction Used the software for: 6-12 months ### "The software that made everything too simple" January 27, 2022 4.0 it's so simple to the extent that we to give it a credit of not switching to another product. Pros The computerized message reaction component works to outright flawlessness. For the first time of utilizing it to draw in respondents for our post-graduate apprenticeship exploration, I was a piece incredulous and prescribed only one standard reaction to each answer we got - - expressing gratitude toward them for connecting and promising to get back to them. with our simple research, we are able to put this incredible software to use, Be that as it may, during our time we can schedule ourselves, and I was especially flabbergasted at the insight of the framework. Cons But some of our messages where delayed to the point that most of the apprentice started complaining of not seeing there massages on time which cost them their marks of being late. Review Source VR Verified Reviewer Office Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Easy & Effective Communication Tool" November 7, 2018 5.0 Overall, I love SimpleTexting. It's easy to use and an excellent communication tool. Texting is a much more efficient way of reaching partners since email is becoming a thing of the past. Pros SimpleTexting is simple to use and easy to implement in your marketing and communication toolbox. We use to communicate important upcoming events to our partners. I love that I can import lists and we don't have to use the 555888 sign up feature. I like that partners can respond back to me and if I want to, I can respond back to them. Cons Customer Service took about 3-4 days to resolve a problem for us. This is not a horrible lag of time but it would be better to have a 48 hour turnaround time. For those 4 days, we were unable to text and this slowed productivity. Also, I find it odd that all members of this software have the same number of 555888. I know people have to text in with the correct keyword but what if someone from another company accidentally types in our keyword? Does this automatically put them on our list? It hasn't happened yet but I always wondered that. Review Source Anthony B. Senior Account Executive Marketing and Advertising Used the software for: 1-2 years ### "Simple Texting is Great!" August 27, 2018 5.0 The staff with Simple Texting is awesome! They are very timely and extremely helpful and patient! Pros I was recently shown some of the additional features like "Text to Vote" and was so happy to see this was already pre-made and ready to roll with only a little info needed from me. It made our contest a breeze for voting! Cons The only thing I can think of is not realizing that each person texting in is more than one text. So when calculating pricing and such, I should have accounted for a couple texts each when determining how many credits I needed. But it's so cheap it never hurt my pocket going over by a few. Review Source Response from Sinch September 6, 2018 We're so glad that you're getting use out of our additional features Anthony! We are always trying to add new, easy-to-use features so people can communicate with their clients. In terms of credits, we do not charge for incoming messages and we're more than happy to suggest the appropriate plan size for your needs! sV sander V. teacher Education Management Used the software for: 6-12 months ### "SimpleTexting review" July 11, 2021 4.0 Overall, Simpletexting would be called fantastic, cause it helps to avoid grammar mistakes, and makes your text a hole lot smoother. Pros An Simple texting is a texting correcting software, which makes texting and writing so much easier and helps to eliminate any mistakes. Cons Overall the experience is good but some features need extra payment to be used. Review Source RJ Rajesh J. Instructor Non-Profit Organization Management Used the software for: 1-2 years ### "Bait and Switch" June 10, 2021 1.0 I was disappointed with Customer Service and the way they charge their customers. Like the service was disappointed with the charges and the customer service. Pros The application is easy to use and also user-friendly. Can be easily integrated. Cons Seems like a bait and switch. I signed up with a certain number of credits and was never warned about extra charges that will be applied. This was only brought to my attention at the time of the renewal with a large bill. As a non-profit organization, I don't have that kind of money to spend on these services and especially during the Pandemic. So I think the account was overcharged with no warnings and I was not given a fair resolution at the end of term. Review Source Response from Sinch July 6, 2021 Hello, Rajesh Thank you for reaching out! It sounds like the account entered into some additional credits being used. We're happy to take a look into this, please reach us at support@simpletexting.net JK Joanna K. Director of PR & Marketing Non-Profit Organization Management Used the software for: 2+ years ### "Pricey, but love getting right to our customers "pockets"" October 10, 2017 4.0 Ease of use for customers and keyword access. Pros Lots of great features and easy for customers to sign up for messages/sales/specials at our Charity Bingo Hall and Resale Stores. Cons For a non-profit, the service is expensive. Not too long after we signed up for the service, I was contacted about receiving a non-profit discount. I sent the information and checked back in, but got zero response back. Review Source Response from Sinch October 11, 2017 We really appreciate you taking a few minutes to write a review, Joanna. Glad to hear how easy it is for customers to sign up and for you to reach back to them instantly! Sorry to hear that you didn't receive the non-profit discount on sign up. We believe in making our service as accessible as possible for non-profit organizations and I've taken care of updating your plan now. We're here to help if there's anything more we can do. Thanks again for being a long time customer! LS Lauren S. Director of Human Resources Religious Institutions Used the software for: Less than 6 months ### "Great customer service!" December 10, 2019 4.0 So far, I love this software and I have already recommended it to other camping professionals who handle recruiting! Pros What I like about this software is that I am able to contact recruits without using my own telephone number. I am able to save their contacts to the app and message recruits the same way I would on my personal phone, but I am not crowding up my personal messages app with contacts that I barely know. Cons At first, when I was learning about the software in the free trial, I wasn't able to send as many messages as I was hoping (in order to see if the product fit what I actually did on a daily basis). However, I contacted customer support and they were more than happy to help me out so that I could communicate how I needed. Alternatives considered [iCIMS Hire](https://www.capterra.com/p/93248/iCIMS-Recruit/) Reason for choosing SimpleTexting We chose SimpleTexting because of the option to communicate back and forth with recruits through messaging, whereas other software only allowed you to contact them but they weren't able to respond. Review Source Response from Sinch December 13, 2019 Thanks for this review, Lauren! We're really glad you've been able to keep your personal phone and contact info private by using SimpleTexting for your recruiting-related communication. :D Also, thanks for the feedback regarding the trial! As you know, we do provide 50 free messaging credits on our 2-week free trial, but we're always happy to talk through what makes the most sense for each individual user. :) Please don't hesitate to reach out to us if there's anything else we can do for you! RG Ryan G. President Marketing and Advertising Used the software for: 2+ years ### "Good Product and Customer Support" December 1, 2020 5.0 SimpleTexting was the first SMS platform I used. The company gave me a good introductory price to start with which was a nice gesture. Had an overall good experience with the platform and customer support. Pros The interface is intuitive and easy to use. Plenty of features to work with. Cons Did not experience any particular cons with the software. Alternatives considered [Mobiniti](https://www.capterra.com/p/159958/Mobiniti/) Reason for choosing SimpleTexting The company gave me a good introductory price to start with. Review Source Response from Sinch December 2, 2020 Hey Ryan! Thanks for the sweet review. We're glad to hear from customers like you on how easy it is to use the platform and that the interface is intuitive. With our pricing structure everyone is able to start even with our smallest plan and upgrade at any time when the texting volume increases. As always, please reach out to our amazing support team whenever you need help. KP Kyle P. Operations Manager Retail Used the software for: 6-12 months ### "Best Text Marketing Platform We Have Used" November 22, 2019 4.0 It is great to break into different markets with a dedicated short code. \[SENSITIVE CONTENT HIDDEN\] has been super helpful and was very beneficial in helping us stand this up. We love to see the data and subscription rates across different cities/markets/channels and ST allows us to do that flawlessly. Pros UX is great and easy to work with. Setting up keywords, subscriber lists, viewing data/analytics, is all very simple (I could make a pun here) - The biggest difference I noticed in SimpleTexting compared to other text marketing tools is the quickness. SimpletTexting sends messages to tens of thousands of our subscribers at once within seconds. Other platforms we used took anywhere from 5-10 minutes TOTAL for the same amount of volume we do with ST. Cons Haven't really found anything that we disliked about the software yet. ST allows us to get what we need done. Review Source KG Katie G. Communications and Marketing Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Love our Partnership" May 31, 2022 5.0 The customer service is excellent! \[SENSITIVE CONTENT\] has done a great job working with our nonprofit, and our guests love easy communication and relationship building. Pros I like how intuitive the software is. A wide variety of our staff can have an easy time using it. Cons I do not have any cons- I would like to have the GIF first in an MMS message sometimes? Alternatives considered [Textedly](https://www.capterra.com/p/150912/Textedly/) Reason for choosing SimpleTexting The customer service and software were superior. Review Source Clark T. Managing Partner Used the software for: 6-12 months ### "They are a very professional group with a ton of experience. There hands on approach is amazing " July 31, 2018 5.0 Added monthly revenue Pros Its easy to use and they are ready to help 24/7! The software does everything you need and then some. Cons I actually can not think of any cons and we have been using the system for over 7 months now. Its simple and easy. Review Source Response from Sinch August 3, 2018 We're so glad that SimpleTexting has been a benefit to your business Clark! We strive to offer the features that people are looking for and to make them easy to use! 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