--- title: "SMB Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SMB Software - reviews, pricing plans, popular comparisons to other Human Resources products and more." source_url: "https://www.capterra.com/p/145871/SMB/" page_type: "product" language: "en" --- # SMB Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SMB ## What is SMB? If you're a team of 2 or 200, join the human resources revolution. Experience HR management as never before. SMB is easy and intuitive for HR administrators, the business and employees. Key features - Absence management, employee information, notifications and alerts all in one place accessible 24/7 and from any device - Control for the business with confidentiality and compliance - Intuitive for employees to use (key when rolliing out software) - Highly customisable to your requirements ## What is SMB used for? [Human Resources](https://www.capterra.com/human-resource-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £20 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SMB?[Manage this product listing](https://www.g2.com/products/smb/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SMB 5.0 (3) VS. [4.3 (1,933)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting Price £20 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.3 (1,932) Value For Money 5.0 (2) Value For Money 4.2 (1,588) Customer Service 5.0 (3) Customer Service 4.1 (1,661) ## SMB alternatives Highest Rated [4.9 (4,881)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (3,558)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (1,399)](https://www.capterra.com/p/130949/Paycom/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/145871/SMB/alternatives/) ## FAQs about SMB Overview ### What company size and specific industries is SMB built for? SMB is designed for small to medium-sized businesses in the UK that need support with HR processes. It is not tied to a specific industry, so it fits a broad range of sectors that want to manage HR tasks more efficiently. Features and Usability ### What are the key features of SMB? SMB offers HR management features including employee database, employee profiles, and employee management, plus recruitment tools such as applicant tracking and recruitment management. It also includes onboarding, payroll management, benefits management, compliance management, time & attendance, time off management, performance management, and reporting/analytics. Getting Started and Support ### What training and onboarding options does SMB offer? SMB provides documentation for teams that need written reference material during setup and use. This format supports self-paced review of features, steps, and product details, allowing users to consult the material as needed while getting started. Getting Started and Support ### What customer support options does SMB offer? SMB provides email/help desk and phone support for customer assistance. No reviewer feedback about support quality is available, so user experience with response times, helpfulness, or common issues cannot be assessed from the catalog data. ## Features AI summary Based on 14,676 Human Resources reviews Capterra data shows that buyers of Human Resources software rank the following features as their top priorities: - **Payroll Management** (**59%** of reviewers rated this feature as critical) - **HR Management** (**45%**) - **Employee Database** (**47%**) SMB supports all three top features buyers look for in Human Resources software: **Payroll Management**, **HR Management**, and **Employee Database**. Together, these capabilities help businesses manage pay accurately, handle core HR processes in one place, and maintain organized employee records, allowing teams to work more efficiently and make better staffing and compliance decisions. 360 Degree Feedback Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Access Controls/Permissions Define levels of authorization for access to specific files or systems Applicant Tracking Find and manage potential candidates and their applications and resumes through the recruiting life cycle Benefits Management Record employee's benefit plans and selections throughout career progression Compensation Management Manages compensation such as salary, bonus, and benefits processes, aligning with policies Compliance Management Track and manage adherence to policies for any service, product, process, or supplier SMB 20 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle - Benefits Management: Record employee's benefit plans and selections throughout career progression - Compensation Management: Manages compensation such as salary, bonus, and benefits processes, aligning with policies - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Profiles: Centralized storage for employee data, records, and performance metrics - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sick Leave Tracking: Track and manage sick leave time - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Training Management: Track employee/learner's progression through training programs --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Basic £20.00 Per Month Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent America C. Web Designer ### "Excellent work and service of SMB " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2018 Pros Excellent work and service of SMB the results obtained were better than I imagined without a doubt I will return, one of the best in the area of human resources, more companies are needed so I have no doubt that it is one of the best in its scope. Cons I really do not have any complaints about giving them, on the contrary, I congratulate them for the work they provide, excellent. Highly recommended Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Thalia P. Editor Newspapers ### "Very satisfied with the service provided " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2018 Pros WOW !, there is no doubt that we need more companies that work with the same quality and efficiency of SMB, very satisfied with the service provided and in the area of human resources it stands out, it is difficult to find efficient companies. Cons I really do not have any complaints, excellent service and work. 100% RECOMMENDED, Absolutely the best software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HG Harvey G. ### "The best HR software for small business by far" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 12, 2016 I never give reviews but feel compelled to do so for smb.co.uk I have been using this software in my company for the past year and the software, service and value for money is outstanding. I have looked at other systems (some cheaper/some more expensive) and can honestly say this one outstrips them all. What smb.co.uk promise; they deliver by the bucket load. So stop wasting your time (and money) God knows I did! and buy yourself some HR peace of mind. Oh yeah, and did I mention that they're a UK company and all your employee data stays in the UK? And what about the "just give a months notice if your not happy" guarantee? Gold, HR gold they are :)))))))) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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