# SMB Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SMB Software - reviews, pricing plans, popular comparisons to other Human Resources products and more. Source: https://www.capterra.com/p/145871/SMB/ --- # SMB Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on January 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SMB ## What is SMB? If you're a team of 2 or 200, join the human resources revolution. Experience HR management as never before. SMB is easy and intuitive for HR administrators, the business and employees. Key features - Absence management, employee information, notifications and alerts all in one place accessible 24/7 and from any device - Control for the business with confidentiality and compliance - Intuitive for employees to use (key when rolliing out software) - Highly customisable to your requirements ## What is SMB used for? [Human Resources](https://www.capterra.com/human-resource-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £20 Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SMB?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.smb.co.uk/&name=SMB) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SMB 5.0 (3) VS. [4.3 (1,849)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting Price £20 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.3 (1,848) Value For Money 5.0 (2) Value For Money 4.2 (1,507) Customer Service 5.0 (3) Customer Service 4.1 (1,578) ## SMB alternatives Highest Rated [4.9 (4,846)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (3,473)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (5,302)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (1,355)](https://www.capterra.com/p/130949/Paycom/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/145871/SMB/alternatives/) ## FAQs about SMB Overview ### What company size and specific industries is SMB built for? SMB is designed for small to medium-sized businesses in the UK that need to manage and simplify HR processes. The description does not name specific industries, so the target audience is best understood as UK-based SMBs across sectors that want HR administration support. Features and Usability ### What are the key features of SMB? SMB offers HR Management features including employee database, employee profiles, and employee management, along with applicant tracking and recruitment management. It also includes onboarding, payroll management, benefits management, compensation management, compliance management, performance management, 360 degree feedback, reporting/analytics, self service portal, access controls/permissions, time & attendance, time off management, sick leave tracking, and training management. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does SMB offer? SMB provides documentation for teams that need written reference material during setup and early use. Documentation can support self-paced review of product features, steps, and configuration details, giving users a written resource to consult as they get started. Getting Started and Support ### What customer support options does SMB offer? SMB provides email/help desk and phone support for customer assistance. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations, so the support experience cannot be assessed from user comments in this catalog data. ## Features AI summary Based on 14,356 Human Resources reviews Capterra data shows that buyers of Human Resources software rank the following features as their top priorities: - **Employee Management** (**43%** of reviewers rated this feature as critical) - **Payroll Management** (**59%**) - **HR Management** (**45%**) SMB supports all three features that reviewers identify as most important: **Employee Management**, **Payroll Management**, and **HR Management**. Together, these capabilities help businesses maintain accurate employee records, handle payroll correctly, and manage core HR processes in one place, allowing teams to improve day-to-day administration and keep workforce operations organized. 360 Degree Feedback Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Access Controls/Permissions Define levels of authorization for access to specific files or systems Applicant Tracking Find and manage potential candidates and their applications and resumes through the recruiting life cycle Benefits Management Record employee's benefit plans and selections throughout career progression Compensation Management Manages compensation such as salary, bonus, and benefits processes, aligning with policies Compliance Management Track and manage adherence to policies for any service, product, process, or supplier SMB 19 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Find and manage potential candidates and their applications and resumes through the recruiting life cycle Record employee's benefit plans and selections throughout career progression Manages compensation such as salary, bonus, and benefits processes, aligning with policies Track and manage adherence to policies for any service, product, process, or supplier Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Automates core HR functions such as talent management, employee evaluation and learning management Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Manage employee salary processes, data, taxes, and records administration efficiently Organize and manage the accomplishments and development of employees or performance of applications or systems Tools to find, assess, and hire suitable candidates for a job within an organization View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Track and manage sick leave time Track and manage employee's work hours to improve payroll accuracy Track and manage employee time-off, vacation, and sick leave requests Track employee/learner's progression through training programs Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Basic £20.00 Per Month Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent America C. Web Designer ### "Excellent work and service of SMB " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2018 Pros Excellent work and service of SMB the results obtained were better than I imagined without a doubt I will return, one of the best in the area of human resources, more companies are needed so I have no doubt that it is one of the best in its scope. Cons I really do not have any complaints about giving them, on the contrary, I congratulate them for the work they provide, excellent. Highly recommended Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Thalia P. Editor Newspapers ### "Very satisfied with the service provided " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2018 Pros WOW !, there is no doubt that we need more companies that work with the same quality and efficiency of SMB, very satisfied with the service provided and in the area of human resources it stands out, it is difficult to find efficient companies. Cons I really do not have any complaints, excellent service and work. 100% RECOMMENDED, Absolutely the best software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HG Harvey G. ### "The best HR software for small business by far" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 12, 2016 I never give reviews but feel compelled to do so for smb.co.uk I have been using this software in my company for the past year and the software, service and value for money is outstanding. I have looked at other systems (some cheaper/some more expensive) and can honestly say this one outstrips them all. What smb.co.uk promise; they deliver by the bucket load. So stop wasting your time (and money) God knows I did! and buy yourself some HR peace of mind. Oh yeah, and did I mention that they're a UK company and all your employee data stays in the UK? And what about the "just give a months notice if your not happy" guarantee? Gold, HR gold they are :)))))))) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.