CStorePro

CStorePro

3 / 5 6 reviews


Average Ratings

6 Reviews
  • 3 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 2 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
  • Pricing Details
    per store
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Business Hours

Vendor Details

  • CStorePro
  • cstorepro.com

About CStorePro

Instant access to register reports & transactions using this mobile back office system for for convenience store & gas station owners.


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CStorePro Features

  • Deli / Restaurant Management
  • Employee Management
  • Fuel Management
  • Fuel POS
  • Grocery POS
  • Inventory Management
  • Lottery Management
  • Loyalty Program
  • Multi-Store
  • Price Book
  • Retail Management
  • Single Store

CStorePro Reviews Recently Reviewed!

Great program with even better management and support

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: You can count on these guys. They have a wonderful onboarding process where they hold your hand through the installation and setup. I highly recommend this program as it is a complete system. Also Alvin is wonderful to work with.

Overall: It is a complete program and make managing the business much easier. Everything is at your fingertips. Very well designed program and even better support staff.

was great one time

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: very friendly GUI , logical, easy to use

Cons: very worst customer service, need inprovement specially on invoice scanning from upon delivery and multi store price book management.

Overall: i have c store pro for now allmost 3 year. i have my own 4 store as weel as my family 3 store with c store pro. it is nice system but need improvement i have suggested several time to the support team but i dont think they care anymore . i want to be 100 percent on this software but can not due to lack of help in customer service. and specially last year its like you plan something to do but no one is free to help.

Recommendations to other buyers: it can be great product but seems like no one care to solve basic problems since 2 + year.

Has its issues but is the best bang for the buck

Feb 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: pricing, features, and ease of use

Cons: If I had to pick one it would be support. If they can hire a few more agents, their response time can be cut during peak hours to less then 10 minutes. But love it as is.

Overall: I have been using the product for about 4 months now and have a lot to learn still but the features and functionality are amazing so far. Like many products I have tried in the past, this product has its issues but they are not unbearable. I love their mobile app and the fact that I can change prices from anywhere and see my business sales in realtime no matter where I am. I worked with a lady when I got setup and she was very friendly and prompt. Support does have its challenges but it has gotten better lately. When I first started in November, I was having a hard time getting help or assistance and was ready to throw in the towel, but i got assurances from the owner that they recently hired 3 agents that are going thru training and that they would be trained by end of Dec. Since January support has gotten better but there is still a 1-2 hour response time during peak hours. If they can get support right (and im sure they will) it will be the best software in the market.

Recommendations to other buyers: Try it. there is nothing to lose. They offer a free 30 day trial

bad experience review

Jan 17, 2017
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Remote access and smart-phone application

Cons: in accurate inventory system. Changes inventory on it's (or someone messes with it in the cloud). takes too long to send changes to the POS system. i.e. it has to update the server before it updates the POS.

Overall: Training less than adequate. Support variously non-existence. Voice attendant very boring and very far from customer's experience. (they don't love to help, they simply don't care). Follow up is not a familiar term to any of their engineers.
from a user's perspective, too many mouse clicking to accomplish one simple task.
Should I go on......

Recommendations to other buyers: this is a toy more than it is a SYSTEM.

Vendor Response

by CStorePro on February 07, 2017

Hi Akram We are sorry you feel that way. I had a chance to look at our records and unless im mistaken, it doesn't appear you have attended our training classes. I highly recommend you attend the classes as they will eliminate most of your frustrations. Also I see that you have contacted our support team numerous times but its important to keep in mind that the support team is there for basic trouble shooting issues (15-30) minutes max. Most of the issues you called about were regarding training and they are not at that level yet (hopefully they will get there in a few :-) more months). Please signup for our webinars and I am confident that will help you significantly. If you need one on one training, we would be more than happy to offer you limited 1 on 1 training but only for a few hours. After that, we can provide 1 hour 1 on 1 classes at an hourly rate. Thanks.

Best software, Worst customer service

Nov 09, 2016
2/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Extremely
Likely

Pros: software features, delivery scan , plu management, lotto report , lotto scan gas delivery gas price change etc

Cons: seriously there is nothing I can point at it and say I don't like this section.

Overall: I would say they have done an awesome job creating this software, I mean they have paid attention to all the detail work that, as an owner want in a software. I would say there is not that many company offer what they offer for a price and features. they had mess up in one department and that is their customer service. I mean really if you know that you had cover everything in your software and such an unprofessional service. that is totally unexpected by users.

if you call or email their tech support you will not get an answer for few days and even if you call them and ask for the status they may not even remembered it and you might have to explain you problems over and over. in case if you get lucky enough, where they fixed your problem, they will not notify you that its been resolved. I would not bad mouth them at all , but I would tell them to pay attention to their customer service.

for people I would say that this software is a one of a kind in c-store back office software industries. it got a bright future for sure if they take care their customer.

Recommendations to other buyers: PLEASE PROVIDE BETTER CUSTOMER SERVICE !

Vendor Response

by CStorePro on February 07, 2017

Mr. Patel Thank you for your kind feedback regarding the product and functionalitys. With regards to the customer support, I am happy to inform you that as of Dec 31, we hired 3 new support reps to meet our demands and are now trained for basic support issues. We have seen a reduction in our support wait time from 12-15 hours to 30 to 45 minutes for most issues. We continue to look for support agents so we can get that time down to 15-30 minutes but its important that we find someone who has cstore experience as well as a technical background. Please continue to provide us any feedback so we can continue to import our product and support. Have a wonderful day.

C Store Pro

Oct 27, 2016
1/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Pros: Awesome, can do lot.

Cons: things changing on its own, which includes account payables. Paid bills change.

Overall: I have been using for 4 years, service has gone from bad to worst. Used to friendly service and the owner himself was interested, have grown too large and they can not handle it.
I WOULD NOT SUGGEST. Thay stretched themselves beyond capacity.
you might have a question that why I am still with them ?
Because of the owner's DAD, hell of a nice person and used to be very personalized service. Thinking about changing, hate do to it all again after this long period, but have no choice.

Recommendations to other buyers: to good to be true

Vendor Response

by CStorePro on February 07, 2017

Mr Patel Thanks for submitting this review. As owners of the company, its always good to get direct feedback from our customers. Your concerns about support with regards to grown too large and they can not handle it are valid. We under estimated our growth and did not do an accurate job of projecting our HR needs. I am happy to inform you that our support has now gotten better and we have hired 3 new agents to speed up the support time. With regards to features and functionality, we have also hired 2 new engineers to help with it so we can make improvements to our product based on your feedback. Please continue to provide us feedback so we can continue to improve. Thanks are valid and we have now made significant improvements to our support to speed up the process