Who Uses This Software?

Small and medium-sized Practices. 1-50 Physicians, Affordable Care Organizations (ACOs)


Average Ratings

28 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Quest Diagnostics
  • www.questdiagnostics.com/
  • Founded 1991
  • United States

About Quanum RCM

Quanum Revenue Cycle Management (RCM) provides you with a team of medical billing experts to take complicated billing issues off your plate, allowing you to focus on what matters mostyour patients.


Quanum RCM Features

  • Claims Management
  • Code & Charge Entry
  • Compliance Tracking
  • Customizable Dashboard
  • Dunning Management
  • Invoice History
  • Patient Eligibility Checks
  • Payment Processing
  • Practice Management
  • Quotes/Estimates
  • Remittance Advice

Quanum RCM Reviews Recently Reviewed!


when it works.....

Jul 10, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Extremely
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Pros: It is work but you can customize to some degree. When it is working it is decent. Prescribing is great when it works

Cons: Physician here. So every time they upgrade or move a server, and even when they don't, we have issues. We have had limited to no access now for 2 work days. NO read only EVER. When this system goes down, you can't access records, prescribing, allergies, med list, NOTHING. and if you have gone paperless, you are screwed. This past year has been the worst of many years. And if you don't pay more to upgrade, you can't continue to do MIPS or whatnot. Price just goes up, you get less. Yest and today they said on twitter "we are aware of a SMALL group of users having difficulty." Funny, EVERYONE I KNOW with this was down. I am on the east coast. And by the time the west coast started signing on, there was no functionality. If they were just honest with us.... The upgrade was Sat 9pm to Sun 9am, with the caveat that it might take until Sun pm. It is Tues 5pm and still access is slim to none.

Overall: When it works I can document

nice layout of EMR, and you can customize

Jan 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: easy enough to use, lots of choices for filling out history, capable of carrying information over. Allows copying of encounters forward. screens are easy on the eyes.

Cons: Labs do not give CPT codes, only their order code. Very difficult for staff to know what to mark on superbill. Superbill (billing template) can be quite lengthy, would be nice to have more column space. Difficult to figure out how to make encounter templates. No shortcuts for saving standard items. i.e. - plan for cold is the same or nearly the same for each patient; a macro would be great to make this easier to get in. We copy & paste instead of typing. Have yet to figure out how to create standard panels (provider orders a set of labs every time) and not having to check off each individual lab test on the billing template to flow over to the practice management. Would be nice when labs are ordered if they would automatically populate into the billing template.

Overall: integration with a practice management system.

Excellent for all Specialties!

Jun 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I found Care 360 makes reporting much easier due, to the way their ability to run reports is a fast process and does not take up more of my time. I have instant reports and not having to wait is an asset to our Practice. I also hear from several of my team members that they find 360 user friendly, especially when they are using other emr's from other Practices. That makes my job much easier.

Cons: I am waiting for their IT dept to start helping me with Risk Stratification for CPC Plus. I really can't think of anything else that they need to improve at this time.

Overall: I spend my day on this product and am very Happy with the way things are going!

Not Worth It

Aug 08, 2017
1/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It works sometimes. It provides a place to document your chart notes. It has good places to upload and separate your lab/diagnostic results.

Cons: Scheduler is a separate program that is called Kareo. Kareo is worse than Care360. Does not integrate with other labs than Quest. Customer service is HORRIBLE. Honestly have never spoken to worse people. They say you can make your own templates but you can't. Overall Care360 seems to be a shell of a system and it not worth the money.

WE HAVE BEEN USING CARE360 SINCE 2012. WE ARE VERY HAPPY WITH IT. WE ARE IMPRESSED BY THE COMPANY.

May 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I ESPECIALLY LIKE THE DASHBOARD FEATURE. IT ALLOWS ME TO MONITOR WHAT IS GOING ON WITH THE PRACTICE AND TO BE ABLE TO QUICKLY GO TO SPECIFIC AREAS. WHEN WE HAVE AUDITORS COME IN TO PRINT RECORDS, THEY CATCH ON WITH JUST A BRIEF EXPLANATION FROM ME. IT IS VERY USER FRIENDLY.

Cons: THE PATIENT PORTAL. THEY ARE SUPPOSED TO RELEASE AN UPGRADE TO MAKE IT EASIER FOR THE PATIENTS TO ACCESS. 50% OF OUR PATIENTS ARE ELDERLY & THEY HAVE DIFFICULTY.

Overall: WE ARE COMPLIANT WITH MEDICARE REGULATIONS.

We have been very please with our results from Care 360.

May 04, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I think at this point the most important part of my new responsibilities is having access to run reports as often as I need to and then getting results almost immediately.

Cons: We need to grow with all of the new programs and we are waiting to see if we have access to do Risk Stratification in care 360.

Overall: I have learned all about reporting and Quality Care. Being able to run reports and have Care recommendations helps us to close the gaps in patient care.

cafe360 2017

Feb 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I have used Quest Diagnostics for about 20 years. Particularly like the flexibility, support, integration into my office developing programs for patient care and records. Partnering with Kareo for the current EMR program has been excellent.

Pros: Company reps are very helful and responsive to needs of clients.

Cons: Uneven performance.

Recommendations to other buyers: It may be best for the price. I have tried several programs

One of most awkwardly designed EHR where more than one person can't work simultaneously.

Jun 27, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: The system is slow to adapt to the EMS required criteria for PQRS

Pros: Product is affordable but that in itself is a trap. It has moderate running expense. It is local. There is nothing else positive about it.

Cons: There is NO back up support whatsoever. Promises! promises! The system would drag you down in terms of productivity.

OVERALL, I FEEL THAT CARE360 IS A VERY GOOD WAY TO COMMUNICATE INFORMATION CONFIDENTIALLY BETWEEN MEDICAL PHYSICIANS AND PATIENTS.

Dec 06, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I'VE HAD VERY GOOD RELATIONSHIP WITH CARE360. WHERE THERE WAS A HICCUP, CUSTOMER SERVICE HANDLED IT PROFESSIONALLY AND QUICKLY. I REALLY APPRECIATED IT. I DEFINITELY WOULD RECOMMEND TO OTHER PRACTICES. I ALSO SUGGEST THAT IF YOU HAVE ANY TROUBLE WITH THIS SYSTEM OR ANY QUESTIONS AND NEED HELP, JUST CONTACT CUSTOMER SERVICE. THEY WILL GLADLY HELP FIX THE PROBLEM.

Pros: ITS EFFICIENCY WITH PATIENTS INFORMATION/CHARTS TO FAXES TO UPLOADING DOCUMENTS, ETC.

Cons: THOUGH I KNOW THE SITE HAS A TIMEOUT FOR PRIVACY AND SECURITY, IT IS A LITTLE OF ANNOYANCE THAT IF YOU DON'T INTERACT WITH CARE360 IN 3 MINUTES OR 4 MINS, IT WILL LOG YOU OUT. NOW MY COMPUTER ITSELF IS A BIT SLOW SO WHEN SPEAKING WITH PT'S OR I NEED SOMETHING FAST, ITS A BIT ANNOYING TO HAVE TO LOG BACK IN OVER AND OVER AGAIN. THOUGH, I WILL TRY THIS SITE ONCE I HAVE UPDATED MY COMPUTER. HOPEFULLY IT WON'T BE SO MUCH OF BOTHER THEN.

Recommendations to other buyers: NOT MUCH ADVICE BUT TO SAY THAT I REALLY DO ENJOY CARE360. VERY EASY TO USE AND NAVIGATE, AND IF YOU EVER HAD A PROBLEM THEIR CUSTOMER SERVICE WILL BE RIGHT THERE TO GUIDE YOU STEP BY STEP.

Let me down when I failed PQRS despite paying for their support!

Jul 10, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: IPad app. Customizable. Nothing else, nothing else!

Cons: Poor customer support for PQRS MU that they charge extra for. Have been unable to see patients for 2 days due to software malfunction and not a word fromnour rep!

Quanum EHR

Oct 24, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Information is fairly easy to locate with the EHR

Cons: You must use multiple locators to find a patient if you medical record is not correct. Typically you can find a patient by DOB or Social, but it requires two locators.

Overall: We use Quest Quanum Suites for our lab orders and results.

Care 360 reveiw

Mar 08, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Comments: product became very expensive,customer support less helpful,and billing software support less effective

Convenient to use for Lab results

Aug 15, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very easy to find patient's lab results that are pending, or might not have made it over electronically to our EHR.

Cons: I would like to be able to access labs ordered by other providers for our known patients. If someone comes in and had labs from another office I have to call the Quest customer service to request them, or look on quest connect and wait for them to be faxed to the office.

Quest Quanum

Nov 02, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: this software is great for patients to get their results and for docs to get them too

Cons: .. but can be a little finicky when it comes to making duplicate accounts and for doc ordering tests

Overall: Overall, it could use a little work but it gets the job done

I have been using Quest Care360 for 2 years and have a great success

Apr 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and deployment. We love the iPad we can document a patient encounter simply and from our mobile device. We like Quest diagnostics with the lab history and integration as well as the stability of the company

Cons: I can't think of anything that has been a draw back for us

Recommendations to other buyers: Look for a cloud based easy to use system that offers the ability to connect to other systems. I would also say to make sure the company will be around for your long term needs.

Good when lab interface is down

Nov 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We use for tracking preliminary results (that we do not want in our EMR) and if the lab interface goes down.

Cons: Nothing really wrong with the system. It is our secondary access to the lab results.

Experience with this product

Sep 02, 2016
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support

4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use- we just use it for labs but I've done the full tour of product and wish we had selected it.

Cons: Fast service, american based. Product is well laid out.

Recommendations to other buyers: Consider assitance value when purchasing software. Might pay more for name brand but the product ease of use and less downtimes is worth it.

Quest

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It was very easy to access and no complications at all.

Cons: There are not many options. Options are limited.

Careofease

Oct 13, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: New user who has had good experience so far .. Couple of things here and there , with ipad issues for my Dr ... but support very helpful .. and quick to respond

Pros: The ability to task to each other in the practice

Cons: No billing system

Now, it's very easy to use and reliable

Jan 21, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The screens are easy to use and self-explanatory. It's easy to move the fields around to customize your view.

Cons: There is no record/confirmation of when faxes are sent; it would be helpful to have some type of record in the patient's account. Also, if you make a mistake in naming a document, you cannot rename/edit it.

Recommendations to other buyers: We are a small office, and this works perfectly. I don't know if this would be a good product for a large practice.

WORST SYSTEM

Nov 07, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: CARE360 FREEZES, CLOSES, AND NEVER UPDATES FAST WITH THE PATIENT INFORMATION

Pros: WE GET OUR LAB RESULTS FROM QUEST FAST

Cons: NEVER ARE ABLE TO UPLOAD PATIENTS NOTES FOR OTHER DOCTORS VISITS

MISSING FEATURES

Nov 07, 2016
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Comments: NEEDS TO LET US UPLOAD NOTES FROM OTHER DOCTORS, IT GIVE ME HARD TIME TO SCAN DOCUMENTS, IT WILL BE NICE TO HAVE A FEATURES WHERE TO OBTAIN AUTHORIZATION FOR MEDICINE AND DR. OFFICE VISITS .

Pros: EASY TO USE

Full featured, reliable and effective.

Sep 24, 2014
4/5
Overall

4.5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: It ties in perfectly with my need for electronic lab results and electronic prescriptions.

Cons: Occasional outages are always a concern when using a cloud based solution, but they are rare and usually very short lived.

Recommendations to other buyers: Look at the whole product and how it integrates with every aspect of your business. That's why we went with Care360, because of how well it ties in with every aspect of our practice.

care 360

Nov 07, 2016
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: its a quick and easy site to organize our patients information.

Pros: its very useful to find info about our patients

Cons: it times out to quickly

WORST PROGRAM

Nov 03, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: THE SYSTEM IS THE WORST IT DOES NOT UPDATE OUR PATIENTS AND WE CAN NOT INTO FAXES IN THE SYSTEM

Recommendations to other buyers: DO NOT GET IT

Care 360 useage

Jul 27, 2016
4/5
Overall

5 / 5
Ease of Use

3.5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It is very simple and not complicated at all, its quick too.

Cons: Nothing, athena is great for beginners to start off with at a practice

Recommendations to other buyers: if they can add more options for processing demographic information

Good product

Sep 23, 2016
3/5
Overall

2.5 / 5
Ease of Use

2.5 / 5
Features & Functionality

2.5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I like the way you are able to produce invoices, check employees time

Cons: I don't like the setup when creating client intake

Recommendations to other buyers: I would recommend changing the client data information

Smooth Sailing

Dec 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This software allows you to access results with ease. It opens up to read in detail what is going on.