# EDI COMPLIANCE & EASY INTEGRATION Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is EDI COMPLIANCE & EASY INTEGRATION the right EDI solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145934/eSpring-Web-EDI/reviews --- EDI COMPLIANCE & EASY INTEGRATION 4.2 (22) [View alternatives](https://www.capterra.com/p/145934/eSpring-Web-EDI/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of EDI COMPLIANCE & EASY INTEGRATION Ease of use 3.9 Customer Service 4.5 ## Pros and Cons in Reviews JS Jacob S Executive Manager Retail, 11 - 50 employeesUsed the software for: More than 2 years. “Additionally, I have found Spring Systems to be a cost-effective solution, not only for my current needs but also for potential future expansions by adding more connections.“ September 5, 2023 HN Hamza N AccountantLuxury Goods & Jewelry, 2 - 10 employeesUsed the software for: 6-12 months. “The integration process was cumbersome and prone to errors, and the promised compliance support was lacking, causing significant disruptions in our operations.“ October 16, 2023 JS Jacob S Executive Manager Retail, 11 - 50 employeesUsed the software for: More than 2 years. “The Spring Systems Customer Support Team has consistently demonstrated a willingness to assist Amabus/BOSHEL with any challenges encountered while using the PortalApp platform.“ September 5, 2023 HN Hamza N AccountantLuxury Goods & Jewelry, 2 - 10 employeesUsed the software for: 6-12 months. “I disliked how EDI compliance and easy integration were advertised, but the actual experience fell far short of expectations.“ October 16, 2023 JS Jacob S Executive Manager Retail, 11 - 50 employeesUsed the software for: More than 2 years. “Amabus/BOSHEL is enthusiastic about the cost-effectiveness of Spring Systems' services and is actively exploring new trading partners to expand their business further.“ September 5, 2023 Vann B CEOChemicals, 2 - 10 employeesUsed the software for: Less than 6 months. “They even helped walk me through processing my first 2 purchase orders before I received training on their system. “ November 24, 2020 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vann B. CEO Chemicals Used the software for: Less than 6 months ### "EDI Made Easy with Great Customer Support" November 24, 2020 5.0 The customer support at Spring Systems is awesome! They followed up continuously and made the whole process easy with a helpful friendly attitude. They even helped walk me through processing my first 2 purchase orders before I received training on their system. Very glad I chose Spring Systems as our company's EDI partner. Pros The EDI software is intuitive and easy to navigate. Cons I didn't find anything not to like about the software. Review Source JS Jacob S. Executive Manager Retail Used the software for: 2+ years ### "Streamlined EDI Solutions with Spring Systems" September 5, 2023 5.0 Amabus/BOSHEL has been highly satisfied with its transition to Spring Systems, experiencing a markedly improved service compared to its previous provider. The Spring Systems Customer Support Team has consistently demonstrated a willingness to assist Amabus/BOSHEL with any challenges encountered while using the PortalApp platform. Amabus/BOSHEL is enthusiastic about the cost-effectiveness of Spring Systems' services and is actively exploring new trading partners to expand their business further. Pros I am extremely satisfied with the communication and support I received during the setup process with Spring Systems. The team's ability to provide clear and helpful guidance was exceptional. Moreover, their prompt resolution of any issues that arose while using the service was truly impressive. Additionally, I have found Spring Systems to be a cost-effective solution, not only for my current needs but also for potential future expansions by adding more connections. Cons My concern is that sometimes the system allows EDI document submissions, but the recipient doesn't receive all the required details. To improve this, I suggest implementing a validation feature to prevent submissions that don't comply with the specific retailer's requirements, ensuring complete deliveries. Switched from [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) Amabus/BOSHEL faced significant challenges with their previous service provider, including subpar customer service and a lack of responsiveness to their needs. These issues compelled Boshel to explore alternative EDI solutions to facilitate the growth of their business. Review Source HN Hamza N. Accountant Luxury Goods & Jewelry Used the software for: 6-12 months ### "Avoid at all cost" October 16, 2023 1.0 I had a terrible experience with this EDI company. Their service was consistently unreliable, leading to numerous disruptions in our business operations. Their customer support was responsive and helpful however but other than that, avoid them at all costs. Pros Their support is not bad, they try to help as much as they can. Cons I disliked how EDI compliance and easy integration were advertised, but the actual experience fell far short of expectations. The integration process was cumbersome and prone to errors, and the promised compliance support was lacking, causing significant disruptions in our operations. Switched from [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) Was promised better service and an easier EDI experience Review Source BL Brendan L. CIO Logistics and Supply Chain Used the software for: 2+ years ### "Spring Systems EDI Order Fulfillment and Shipping Labels" September 8, 2023 5.0 We saved over 50% in both processing time (internal labor) and monthly fees converting from another EDI provider. Pros Ease of use and tool meets both NEJ's and Customers requirements Cons Current application doesn't have the ability to delete a carton/box after allocation.User has to delete entire order and start over. Reason for choosing EDI COMPLIANCE & EASY INTEGRATION Pricing and ease of use Switched from [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) Upon recommendation from a customer Review Source KS Kritika S. Operations Specialist Apparel & Fashion Used the software for: 2+ years ### "Spring Systems Team is AMAZING" March 20, 2024 5.0 Pros Data manipulation, organization, was so easy to learn and use, Most of all: THE TEAM. Cons That I can't import invoice data. I reached out to SS support team and they helped me import a ridiculous amount of data in the back end so I didn't have to do it manually! Review Source AM Amanda M. CEO Consumer Goods Used the software for: 6-12 months ### "Sales staff overpromise " February 13, 2020 3.0 The support staff are nice and mean well--they do their best. The company claims to handle all the technical aspects of EDI, but they don't understand the retailers' requirements nearly as well as the salesperson claimed. You still have to do a lot of work to understand what's going on--following Spring's recommendations without doing your own research will result in mistakes and retailer chargebacks. So you're paying for Spring AND still doing most of the work. It's required by retailers, so there's no avoiding it, but it would be nice if working with Spring could at least reduce the complications of fulfillment. And don't get me started on the salesperson who upgraded our plan and didn't reverse the charge when asked. Pros I didn't like much. It was a necessary cost of doing business with a retailer. It was only slightly easier than working with retailers who don't require EDI. Not much. Cons I still had to understand everything and make sure Spring wasn't making a mistake. Also, the salesperson upgraded my plan without confirming, and when I asked the charge to be removed, she never responded or refunded the charge. Reason for choosing EDI COMPLIANCE & EASY INTEGRATION Option for per use pricing (as opposed to higher price for unlimited) Review Source Response from Spring Systems April 23, 2020 Here is MAJOR drawback of Crapterra. In this case the user made a claim that they were charged for something they didn't ask for and were never responded to when they requested a refund. I have communicated directly with this user and reviewed their invoices and all correspondence. They have acknowledged that there was no charge for unrequested service and no lack of response from Spring Systems. There was no malice in the user's claim, just a misunderstanding. The bigger issue to me is that reviewers can pretty much say anything and Capterra will do nothing to back you up. They actually threaten you with legal action. That's okay. We're not perfect, but we'll never stop being the best! ML Michael L. President Marketing and Advertising Used the software for: 1-2 years ### "Quick and Seamless" March 27, 2023 5.0 Pros A truly great experience. Working with Spring Systems from angle, was/is a great experience. Cons Some difficulty in the very beginning, but their team helped us get over that bump seamlessly. Review Source VG VICTORIA G. Businsess Development Consumer Goods Used the software for: 2+ years ### "Spring Systems EDI is a Winner !!!" February 10, 2020 5.0 Pros I have worked with and used Spring Systems EDI for the Last 2 years , on a daily basis , without issue. The Staff is Friendly and always there to Help !! They are the most cost effective EDI Service in the Industry , one of the only companies , that offers Lower cost connection and Monthly fees There Monthly fees even offer , some free transaction included every month !! Unlike Commercehub , that charges a Monthly Fee and then a Fee for each transaction !! For the Best Cost , Service and lower Monthly Fees , Spring Systems is our first choice Cons No Concerns with any of there Software runs great Review Source KR Kindle R. Customer Service Coordinator Consumer Goods Used the software for: 2+ years ### "SMASH" February 13, 2020 3.0 Pros It is easy to use and navigate. User friendly. Cons How often you need to refresh the page to continue working. You cannot just work through without the website kicking you out and making you log in. I wish also that there were more options for reports. Alternatives considered [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) Reason for choosing EDI COMPLIANCE & EASY INTEGRATION Cost Review Source AN Annie N. Wholesale Coordinator Apparel & Fashion Used the software for: 2+ years ### "Great Product" July 24, 2023 5.0 Pros Their customer support team, the PortalApp, the generated reports. Cons I don't have any cons to speak to at the moment. Review Source SS Sahar S. Office Manager Wholesale Used the software for: 1-2 years ### "Gets the job done, but wish there were more streamlined features!" February 6, 2020 4.0 On the day to day Spring Systems gets the job done and definitely is a huge asset to our business! There are no real issues or hiccups, just ways that I think would optimize it's purpose. Pros We receive our transmissions pretty quickly, and customer service is amazing! I can easily navigate to find what I need. Cons The interface could be updated along with some features such as being able to export to excel directly from Spring Systems instead of using a third party app. I also feel that it would be beneficial to streamline information - products, quantities, pricing - instead of have to trim and edit the massive amount of data that is exported per PO. Basically, an all in one place portal. Review Source Response from Spring Systems February 11, 2020 Thanks Sahar! You are absolutely correct about the interface...that's why we just released a new one. We will reach out to schedule a demo. We would like to show ou ET Edward T. Ceo Apparel & Fashion Used the software for: 2+ years ### "Very professional " February 17, 2020 5.0 Strong customer service support and outstanding knowledge Pros Customer service support especially a customer service agent by the name of \[SENSITIVE CONTENT HIDDEN\] outstanding individual very knowledgeable Cons I have not been disappointed with anything at this company has done Review Source AP Angela P. CFO Wholesale Used the software for: 2+ years ### "Best Support Ever!" February 13, 2020 5.0 We are happy with its functionality Pros Cloud based and easy to set up. We can have multiple users in at the same time Cons Some features could be a little more user friendly, reporting could be better. Review Source BH Bruce H. Owner Wholesale Used the software for: 2+ years ### "Spring Systems + Haute Diggity Dog" March 1, 2020 3.0 Pros Creating labels works great. Packing lists and GS-1 labels print beautifully. Support is great. Everyone is extremely patient and helpful! Cons Portal is slow and unsophisticated. Very cumbersome to navigate. Often freezes and/or logs out for no reason. Big opportunity to improve reporting. Review Source Response from Spring Systems March 3, 2020 Good Morning Bruce, Thank you for you review. We have rolled out a new portal that addresses the issues you brought up. I have been speaking with Sahar about scheduling a demo of our new portal. I will make sure to include you on the invitation. Thank you for your continued support! David LA Laurie A. Director of Operations Cosmetics Used the software for: 6-12 months ### "Spring Systems EDI review" February 10, 2020 4.0 went from an excel spreadsheet that I had to submit to a team and wait 24 hrs for a response, so SS is much improved compared to this process. Pros ease of use, ability to control printing of labels, submission of ASN and invoice Cons training. system processes keep changing (updates are made, software glitches are addressed) which are not communicated to end user. I've had to discover them as I use the system. communication is lackluster though customer service availability is good. Reason for choosing EDI COMPLIANCE & EASY INTEGRATION unknown - wasn't included in decision process Review Source GV Gary V. Controller Retail Used the software for: 1-2 years ### "EDI Portal" February 4, 2020 5.0 Pros The software is easy to use and navigate. Cons Have not come across anything that I dislike. Alternatives considered [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) Reason for choosing EDI COMPLIANCE & EASY INTEGRATION Used SPS Commerce before for another company and found that their customer service was none existent. Review Source PL Paul L. President & CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Great customer service" February 4, 2020 5.0 Processing EDI orders and invoicing. Pros Pretty easy to use so far. Manual invoicing is a good thing to have. Cons Full functionality is difficult to obtain on my own...requires asking for help a lot. However, help is always there. Review Source BL Billy L. VP Operations Apparel & Fashion Used the software for: 2+ years ### "Easy EDI" February 13, 2020 4.0 Make shipping to our big box customers extremely easy. Pros We don't have the time to navigate through EDI so we leave it up to Spring Systems. They make this process so simple! Cons Have not experienced any cons as of yet. Review Source SF Shinya F. CEO Wholesale Used the software for: 6-12 months ### "Pay for what you get" February 10, 2020 2.0 Wrong edi info sent causing chargeback which they refused to refund Pros Low cost pay per use is good for small business with one off orders Cons Irresponsible staff refusing to admit their error Review Source Response from Spring Systems February 11, 2020 Hi Shinya, I am sorry to read about your experience. I will research the order process and communication surrounding your claim and get back to you immediately. In the meantime, if you have more information you would like to share, feel free to call me directly at (212) 736-3689 ext 543 Sincerely David Allen TH Tyler H. vice president Apparel & Fashion Used the software for: 6-12 months ### "review" February 10, 2020 4.0 Pros The customer service is wonderful, particulary \[SENSITIVE CONTENT HIDDEN\]. Cons invoicing - there seems to be an error message each time I process invoices. Review Source TP Thalia P. Office Manager Retail Used the software for: 6-12 months ### "Great Customer Service" February 4, 2020 5.0 Pros The ease and the great communitication from the spring system team. Cons Being new to EDI it was a bit of a struggle getting started. Reason for choosing EDI COMPLIANCE & EASY INTEGRATION Spring System was recomended to us from one of the largest retailers we currently work with. Review Source BC Berth C. Office Manager Food & Beverages Used the software for: Less than 6 months ### "Excellent system with exceptional customer service" February 10, 2020 5.0 East to use and very helpful fulfilling, shipping, and invoices our customers. Pros Easy to use, comprehensive training, excellent customer service Cons Making sure I did everything right on it. Reason for choosing EDI COMPLIANCE & EASY INTEGRATION The help and customer service. 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