--- title: "DealerBuilt Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DealerBuilt Software - reviews, pricing plans, popular comparisons to other Auto Dealer products and more." source_url: "https://www.capterra.com/p/145936/LightYear-Dealer-Management-System/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # DealerBuilt Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DealerBuilt ## What is DealerBuilt? LightYear is a highly-customizable, enterprise-class ceDMS (customer experience DMS) platform that precisely conforms to each dealers unique business processes and reporting needs. With comprehensive modules for Accounting, Sales and F&I, Parts & Service, and Payroll, LightYear also includes built-in customer experience tools that enable dealers to exceed the expectations of tech-enabled consumers. The platforms API allows dealers to integrate LightYear with other preferred technologies. ## What is DealerBuilt used for? [Auto Dealer](https://www.capterra.com/auto-dealer-software/)[Auto Dealer Accounting](https://www.capterra.com/auto-dealer-accounting-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 95% Neutral 0% Negative 5% Starting price $0.01 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DealerBuilt?[Manage this product listing](https://www.g2.com/products/dealerbuilt/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DealerBuilt 4.6 (20) VS. [4.9 (1,486)](https://www.capterra.com/p/71935/DealerCenter/reviews/) Starting Price $0.01 Per Month Starting Price $99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (20) Ease Of Use 4.8 (2) Value For Money 4.4 (15) Value For Money 4.8 (2) Customer Service 4.8 (20) Customer Service 4.9 (2) ## DealerBuilt alternatives Highest Rated [GhostDrive](https://www.capterra.com/p/10055845/Ghostdrive/) [5.0 (2)](https://www.capterra.com/p/10055845/Ghostdrive/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10055845/Ghostdrive/) [Autorox](https://www.capterra.com/p/184222/Autrorox/) [4.8 (65)](https://www.capterra.com/p/184222/Autrorox/reviews/) Starting price $899.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/184222/Autrorox/) [CAMS DMS](https://www.capterra.com/p/151300/CAMS-Dealership-Management-System/) [4.9 (28)](https://www.capterra.com/p/151300/CAMS-Dealership-Management-System/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/151300/CAMS-Dealership-Management-System/) [Infoman eDMS](https://www.capterra.com/p/10009404/Infoman-eDMS/) [4.5 (2)](https://www.capterra.com/p/10009404/Infoman-eDMS/#reviews) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009404/Infoman-eDMS/) [View all alternatives](https://www.capterra.com/p/145936/LightYear-Dealer-Management-System/alternatives/) ## FAQs about DealerBuilt Overview ### Which roles and teams benefit most from DealerBuilt? DealerBuilt is most used by dealership office and administrative teams, sales and BDC managers, finance leaders, and service and parts departments. Office staff manage dealership records and daily transactions, sales teams track customer activity, finance teams process deal paperwork, and service, warranty, and parts teams coordinate repair orders, claims, inventory, and billing. Answer based on 20 reviews Overview ### What company size and specific industries is DealerBuilt built for? DealerBuilt is designed for automotive dealerships in the United States, serving organizations from single-rooftop stores to multi-rooftop dealer groups. It fits small dealership businesses as well as larger dealership groups that need software suited to retail automotive operations across multiple locations. Features and Usability ### What are the key features of DealerBuilt? DealerBuilt offers accounting, inventory management, inventory tracking, and financing management for automotive dealerships. It also includes sales management, sales floor management, appointment management, service department tools, and document management, plus customizable forms and reports, real-time analytics, payment collection, payroll management, and third-party integrations. Integrations ### Which third-party tools and platforms does DealerBuilt integrate with? DealerBuilt integrates with Elite EXTRA and SimplyCast. These third-party connections cover delivery routing and marketing automation, giving DealerBuilt two catalog-listed integration options for connecting dealership workflows with external platforms. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does DealerBuilt offer? DealerBuilt provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, webinars cover scheduled training topics, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does DealerBuilt offer? DealerBuilt provides email/help desk, phone support, and chat. Users describe the support team as quick to resolve issues when problems arise, with responses that fix small bugs promptly. The overall experience is easy to work with, and customer service is often described as helpful and attentive. Answer based on 2 reviews ## Features AI summary Based on 1,696 Auto Dealer reviews Capterra data shows that buyers of auto dealer software rank the following features as their top priorities: - **Reporting & Statistics** (**71%** of reviewers rated this feature as critical) - **Inventory Management** (**53%**) - **Customer Database** (**64%**) DealerBuilt supports **Reporting & Statistics** and **Inventory Management**, giving dealerships better visibility into performance and a clearer way to track vehicle stock across the business. However, it does not include **Customer Database**. Instead, it offers other highly rated features such as **Service Department** (**53%**) and **Third-Party Integrations** (**65%**), helping businesses connect key systems and manage service operations more efficiently while providing teams with the tools to monitor results and keep daily dealership work organized. Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Customizable Forms Customize contracts and forms to collect specific information DealerBuilt 30 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Document Management: Store, manage, and track all electronic documents in a centralized location - Expense Management: Plan, pay and track business related expenses. - Financing Management: Financing arranged by the dealership - For Automotive Dealerships: For automotive/car dealerships - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Lease Tracking: Monitor the process of lease agreements - New Car Dealer: For new car dealerships - Parts Management: Track parts inventory levels and manage re-stocking - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Floor Management: Track and monitor operations on the sales floor - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Service Department: Manage in-house automobile service department - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Used Car Dealer: For used/pre-owned car dealerships - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.5 (20) 4.5 Based on 20 reviews ## Pricing Value for money 4.4 (15) Basic $0.01 Per Month Value for money 4.4 (15) 4.4 Based on 15 reviews ## Integrations [ Elite EXTRA](https://www.capterra.com/p/131389/Elite-EXTRA/)[ SimplyCast](https://www.capterra.com/p/111290/SimplyCast/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (20) 4.8 Based on 20 reviews ## User reviews Overall rating 4.6 Based on 20 reviews Filter by rating Counts reflect reviews available in this feed. 5(15) 4(4) 3(0) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful RE Reviewer Sales Manager Used the software for: 3-5 years ### "Love it" 5.0 March 19, 2018 Its very reliable and accurate. Pros This DMS integrates with our CRM very well. Awesome and easy product to use once you understand the platform. Cons The only thing we have happen is crashing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer PARTS SALES Used the software for: 3-5 years ### "LIGHTYEAR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2020 IT HAS ALWAYS BEEN A LEARNING EXPERIENCE AND WHEN WE 1ST GOT THE SYSTEM IN 2009 THERE WERE ALOT OF NICHE'S WITH THE SYSTEM BUT IT TOOK ABOUT 2 YEARS TO GET SOME OF THE THINGS FIXED BUT ONCE AGAIN WE HAD REYNOLDS BEFORE SO WHAT WE WERE EXPECTING WAS PROBABLY HIGH EXPECTATIONS BUT IN THE LAST FEW YEARS WE HAVE HAD LITTLE OR NO ISSUES WITH THE SYSTEM Pros I LIKE THE EASE OF USE-YOU DON'T HAVE TO BE A COMPUTER EXPERT TO USE THE SYSTEM AND PERFORM BASIC TASKS Cons WELL COMING FROM REYNOLDS FOR ABOUT 9 YEARS IT WAS A DEFINITE SWITCH OF USER HABITS AND SOME REPORTS WERE NOT AS THOROUGH AS THE REYNOLDS REPORTS BUT REYNOLDS WAS A LITTLE HARDER TO USE UNTIL YOU GOT USED TO THE SYSTEM Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Finance Manager Used the software for: Less than 1 year ### "Very poor DMS. A lot of bugs" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 June 4, 2018 No benefits, lots of headaches. Pros There really isn't a whole lot to like here. You won't save enough money on this to ever make it worth while. Cons The list is extensive. The software doesn't work all the time and there are a bunch of ticks that you will have to deal with. Any other software is better than this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer SERVICE MANAGER Used the software for: 3-5 years ### "PALMIERO SERVICE MANAGER" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 18, 2020 Was very easy to learn it. Has been great getting help with any type of issue. They stand behind their product very well. Pros The ease of using several windows at a time. You don't have to get out of something to see something else. Cons There are a couple glitches about seeing history when your in the process of write up with an internal ro. Also that the information doesn't combine to the customer history when one is wrote up as internal and another wrote up as customer once the vehicle is sold. There seems to be blocks that doesn't allow it to merge. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer gm Used the software for: 3-5 years ### "Love Lightyear" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 31, 2020 Pretty good Pros Ease of pulling reports, DB dashboard, and the ability to edit Cons Sometimes hindered by small problems that could be solved a couple tweaks at time Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer office manager Used the software for: 3-5 years ### "Automotive compatible" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2020 I was very skeptical when we were first installing this software, since then I have come to Love using this software. The support staff are wonderful people and always willing to help in any situation. Pros The ability to associate the accounting with ease of using this software is very helpful. When using other software ,it would be a challenge to associate vehicle sales and service accounting. It is a very user friendly product that will stop you from making foolish mistakes, as if something is not posted as it should be, it will not let you post it. Cons The thing that is the hardest to get used to using Dealerbuilt is that it is continually changing. I am sure that the updates are often needed, but can be confusing if not informed of the update being loaded. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Service Coordinator/Warranty Administrator Used the software for: 3-5 years ### "Changing World" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2020 First off I find the support invaluable, everything I need and the company I work for needs can be found in a timely seamless way. It is specifically designed for your needs. Pros DealerBuilt is capable of adapting to your specific needs. The programs can be customized to a company's changing requirements. It is "USER" friendly, which allows employees speed and accuracy. Cons This question is the hardest to answer, it has been my experience that if something was not working to our best capability we were able to have a feature added or removed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer assistant office manager Used the software for: 3-5 years ### "Sofware feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2020 Pros Most impact features include the ability to create shortcut keys in order to post service tickets quicker, as well as being able to receive help via remote desktop when an issue does arise it is usually resolved fairly quickly. This software is all I have ever known at my current employment so I cannot compare to another. Cons When a pop up message error occurs saying are you sure you want to do whatever that is frustrating to me because I obviously clicked on it because that is what I wanted to do in the first place. Otherwise, I cannot think of any issues off the top of my head that make me dislike this software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Service Director Used the software for: 3-5 years ### "Dealbuilt User" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2020 Dealerbuilt has what you need to get the job done. They do not shove cookie cutter modules down your throat. This software will integrate with you favorite 3rd party options. Have been a user for over 9 years Pros Software is very easy to learn and use. Easily integrates with your favorite 3rd party software Cons Very basic on certain modules. That is why is less expensive than other DMS Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Jennifer C. Office Manager Used the software for: 3-5 years ### "Dealerbuilt at a glance" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 5, 2020 I have noticed quite a few shortcuts along with other stuff that makes this girl and everyone for that matter Pros There are a lot of hidden time saving features. The layout is pretty expansive as far as the icons across the top go and also straight forward. I like the favorites tab so you can easily locate your most used tabs and not waste a lot of time searching. Cons I do not like that the payroll portion is unable to pull the correct hours over for employees. Tech time and clock hours are adding together causing some employees to be overpaid . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/145936/LightYear-Dealer-Management-System/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.