# DealerBuilt Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DealerBuilt the right Auto Dealer solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145936/LightYear-Dealer-Management-System/reviews --- DealerBuilt 4.6 (20) [View alternatives](https://www.capterra.com/p/145936/LightYear-Dealer-Management-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of DealerBuilt Ease of use 4.6 Customer Service 4.8 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jason B. Sales Manager Used the software for: 2+ years ### "Love it" March 17, 2018 5.0 Its very reliable and accurate. Pros This DMS integrates with our CRM very well. Awesome and easy product to use once you understand the platform. Cons The only thing we have happen is crashing. Review Source DH DAVID H. PARTS SALES Automotive Used the software for: 2+ years ### "LIGHTYEAR" July 30, 2020 5.0 IT HAS ALWAYS BEEN A LEARNING EXPERIENCE AND WHEN WE 1ST GOT THE SYSTEM IN 2009 THERE WERE ALOT OF NICHE'S WITH THE SYSTEM BUT IT TOOK ABOUT 2 YEARS TO GET SOME OF THE THINGS FIXED BUT ONCE AGAIN WE HAD REYNOLDS BEFORE SO WHAT WE WERE EXPECTING WAS PROBABLY HIGH EXPECTATIONS BUT IN THE LAST FEW YEARS WE HAVE HAD LITTLE OR NO ISSUES WITH THE SYSTEM Pros I LIKE THE EASE OF USE-YOU DON'T HAVE TO BE A COMPUTER EXPERT TO USE THE SYSTEM AND PERFORM BASIC TASKS Cons WELL COMING FROM REYNOLDS FOR ABOUT 9 YEARS IT WAS A DEFINITE SWITCH OF USER HABITS AND SOME REPORTS WERE NOT AS THOROUGH AS THE REYNOLDS REPORTS BUT REYNOLDS WAS A LITTLE HARDER TO USE UNTIL YOU GOT USED TO THE SYSTEM Switched from [ERA-IGNITE](https://www.capterra.com/p/65169/ERA/) I AM SURE BECAUSE LIGHTYEAR WAS A THIRD OF THE MONTHLY COST Review Source ML Michael L. Finance Manager Used the software for: 6-12 months ### "Very poor DMS. A lot of bugs" May 30, 2018 1.0 No benefits, lots of headaches. Pros There really isn't a whole lot to like here. You won't save enough money on this to ever make it worth while. Cons The list is extensive. The software doesn't work all the time and there are a bunch of ticks that you will have to deal with. Any other software is better than this. Review Source DA Darla A. SERVICE MANAGER Automotive Used the software for: 2+ years ### "PALMIERO SERVICE MANAGER" August 11, 2020 4.0 Was very easy to learn it. Has been great getting help with any type of issue. They stand behind their product very well. Pros The ease of using several windows at a time. You don't have to get out of something to see something else. Cons There are a couple glitches about seeing history when your in the process of write up with an internal ro. Also that the information doesn't combine to the customer history when one is wrote up as internal and another wrote up as customer once the vehicle is sold. There seems to be blocks that doesn't allow it to merge. Reason for choosing DealerBuilt The fact that is was developed by a Toyota Dealer owner. Switched from [Auto Decision Platform](https://www.capterra.com/p/173166/ADP/) Was expensive, did not meet our needs and was hard to learn. Review Source CR CAITLIN R. gm Automotive Used the software for: 2+ years ### "Love Lightyear" July 30, 2020 4.0 Pretty good Pros Ease of pulling reports, DB dashboard, and the ability to edit Cons Sometimes hindered by small problems that could be solved a couple tweaks at time Alternatives considered [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/) Reason for choosing DealerBuilt Customer support and price Switched from [CDK Global](https://www.capterra.com/p/122988/CDK-Global/) too expensive, lack of support, and annoying sales tactics Review Source CI CONNIE I. office manager Automotive Used the software for: 2+ years ### "Automotive compatible" August 4, 2020 5.0 I was very skeptical when we were first installing this software, since then I have come to Love using this software. The support staff are wonderful people and always willing to help in any situation. Pros The ability to associate the accounting with ease of using this software is very helpful. When using other software ,it would be a challenge to associate vehicle sales and service accounting. It is a very user friendly product that will stop you from making foolish mistakes, as if something is not posted as it should be, it will not let you post it. Cons The thing that is the hardest to get used to using Dealerbuilt is that it is continually changing. I am sure that the updates are often needed, but can be confusing if not informed of the update being loaded. Review Source LW Lydia W. Service Coordinator/Warranty Administrator Automotive Used the software for: 2+ years ### "Changing World" August 5, 2020 5.0 First off I find the support invaluable, everything I need and the company I work for needs can be found in a timely seamless way. It is specifically designed for your needs. Pros DealerBuilt is capable of adapting to your specific needs. The programs can be customized to a company's changing requirements. It is "USER" friendly, which allows employees speed and accuracy. Cons This question is the hardest to answer, it has been my experience that if something was not working to our best capability we were able to have a feature added or removed. Review Source aH amanda H. assistant office manager Accounting Used the software for: 2+ years ### "Sofware feedback" August 4, 2020 5.0 Pros Most impact features include the ability to create shortcut keys in order to post service tickets quicker, as well as being able to receive help via remote desktop when an issue does arise it is usually resolved fairly quickly. This software is all I have ever known at my current employment so I cannot compare to another. Cons When a pop up message error occurs saying are you sure you want to do whatever that is frustrating to me because I obviously clicked on it because that is what I wanted to do in the first place. Otherwise, I cannot think of any issues off the top of my head that make me dislike this software. Review Source TF Tom F. Service Director Automotive Used the software for: 2+ years ### "Dealbuilt User" July 30, 2020 5.0 Dealerbuilt has what you need to get the job done. They do not shove cookie cutter modules down your throat. This software will integrate with you favorite 3rd party options. Have been a user for over 9 years Pros Software is very easy to learn and use. Easily integrates with your favorite 3rd party software Cons Very basic on certain modules. That is why is less expensive than other DMS Alternatives considered [CDK Global](https://www.capterra.com/p/122988/CDK-Global/) Reason for choosing DealerBuilt Best product for the price Review Source JC Jennifer C. Office Manager Airlines/Aviation Used the software for: 2+ years ### "Dealerbuilt at a glance" August 4, 2020 4.0 I have noticed quite a few shortcuts along with other stuff that makes this girl and everyone for that matter Pros There are a lot of hidden time saving features. The layout is pretty expansive as far as the icons across the top go and also straight forward. I like the favorites tab so you can easily locate your most used tabs and not waste a lot of time searching. Cons I do not like that the payroll portion is unable to pull the correct hours over for employees. Tech time and clock hours are adding together causing some employees to be overpaid . Review Source JR Jessica R. Office Manager Automotive Used the software for: 2+ years ### "Anna Office" August 7, 2020 5.0 Pros User friendly and easy for new users to pick it up quickly Cons Searching for customer and vendors has a delay some days. Review Source DM DAN M. F & I MANAGER Automotive Used the software for: 2+ years ### "The DealerBuilt System " August 5, 2020 5.0 Excellent DMS system. Very simple to navigate thru. Pros The diversity of use. You can enter information in one screen and it shows up in most of the other screens. Cons Not all features are 100% accessible. Some of the options that seem to be available, are not yet usable. Review Source BW Biff W. Administrative Automotive Used the software for: 1-2 years ### "A good web-based system." August 4, 2020 4.0 Pros The system we were using before Dealer Built was only partially web-based, so I love that Dealer Built is web based. Cons Being limited by being able to use only existing reports and the complexity of learning to use SAP Crystal Reports. Review Source MM MISTY M. RECEPTIONIST Retail Used the software for: 2+ years ### "DEALER BUILT PROS AND CONS" August 6, 2020 5.0 N/A Pros I USE DEALER BUILT FOR CASH RECEIPTS AND INVENTORYING VEHICLES IN LOVE HOW WHEN YOU HAVE A MISTAKE IT ALERTS YOU SO YOU CAN FIX IT. Cons IT TAKES FOREVER TO LOAD UP SOMETIMES AND IT WILL GO DOWN WHEN I'M IN THE MIDDLE OF A RECEIPT Review Source TH TOM H. Service Advisor/Warranty Administrator Automotive Used the software for: 2+ years ### "Very User friendly" July 30, 2020 5.0 my experience with lightyear has been good. Pros very easy to use and follow. the system seems very reliable Cons sometimes slow, but that may be our internet service Review Source jH jennifer H. finance director Automotive Used the software for: 2+ years ### "Great software and support" August 8, 2020 5.0 Pros Software is easy to use and navigate. Customer service is excellent. Cons no complaints. At times it gets slow but sure that is an internal network issue. Review Source TB Todd B. Service Advisor Automotive Used the software for: 2+ years ### "Lightyear gets my vote" July 30, 2020 5.0 Pros Very easy to use and navigate, when a problem does occur Customer Service has always resolved my issue quick. Cons No issues at this time that I can think of. Review Source SS Scott S. Parts Department Manager Automotive Used the software for: 2+ years ### "Dealer Built DMS" August 4, 2020 5.0 Exceptional support when needed. Works very well and with ease. Pros Customization, we can tailor to our needs. Cons It can take two reports to find all the data I would like. Review Source SH Susan H. BDC Manager Automotive Used the software for: 2+ years ### "Best DMS I have ever used" December 17, 2018 5.0 Great customer service. Pros Lots of information with minimal clicks. Cons Takes a while to get up and running when converting with a CRM Review Source BR Ben R. Manager Used the software for: 2+ years ### "Easy to use DMS" March 23, 2018 5.0 Pros Very easy to use. If a problem occurs the support team is on it so the issues are corrected quickly. Cons I havent had any problems with this product. Little bugs here and there but as stated above the support team is amazing Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.