--- title: "REACH Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is REACH the right Digital Signage solution for you? Explore 513 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/145943/REACH-Media-Network/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- REACH 4.8 (513) [View alternatives](https://www.capterra.com/p/145943/REACH-Media-Network/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of REACH Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews EM Edward M General ManagerEvents Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The ability to showcase in realtime, our shows and events, in a digital fashion has significantly improved our brand and marketing abilities.“ May 8, 2025 RG Rene G Quality SupervisorLogistics and Supply Chain, 51 - 200 employeesUsed the software for: Less than 6 months. “Occasionally, the system can experience minor bugs or delays when syncing updates across all screens, which can require refreshing the page or reloading content.“ December 8, 2025 RG Rene G Quality SupervisorLogistics and Supply Chain, 51 - 200 employeesUsed the software for: Less than 6 months. “It has made our communication and content distribution more efficient, reduced manual work, and helped create a more professional visual presence.“ December 8, 2025 AB Amy B Team LeadReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Beware, Image attachments DO NOT work with the auto send option.“ December 15, 2023 RG Rene G Quality SupervisorLogistics and Supply Chain, 51 - 200 employeesUsed the software for: Less than 6 months. “REACH is very user-friendly and makes managing digital content across multiple screens simple and efficient.“ December 8, 2025 BR Breanna R Senior OperationsSports, 11 - 50 employeesUsed the software for: 6-12 months. “We occasionally display "Welcome" signs to teams visiting our sports facility, and I always dread having to prod around to get it to display right without screwing something up.“ May 10, 2023 Rebecca C Quality Assurance ManagerPackaging and Containers, 51 - 200 employeesUsed the software for: More than 2 years. “The software is very easy to use and the support I received was very helpful.“ March 23, 2026 CB Chris B OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “As an owner operator running on lean start-up margins, I did not want to purchase a service that did not fit my model. While their automation seems clean from the emails that a client shared with me, it does not fit a small group personal training model for any prospective gym owners out there.“ March 2, 2022 ## Showing most helpful reviews Showing 1-25 of 513 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Zachariah B. Data Entry Used the software for: Less than 1 year ### "Reach Out to Your Client Base with REACH" November 2, 2026 5.0 From starting the software to getting into the core use of the program, customer support was actually pretty helpful, and even informed me of great in-house features to provide clear and consistent communication and messaging for our team of employees. Pros REACH provides the most coherent design and layout for ease of use to display your company's visuals. Getting through the interface is simple, and for the value of money you get a solid program for creating and displaying signage. I was able to hop right into the software and make use of organized screen management and playlist management, and could configure each setting to display various signs at specifc times. Cons There is nothing negative to say about my experience with REACH, even the security gave me peace of mind using the software. Review Source Becky C. Quality Assurance Manager Used the software for: 3-5 years ### "User friendly digital signage" March 25, 2026 5.0 Having our company metrics on REACH is so much easier than changing paper copies on a bulletin board. Plus, I can add pictures, weird holidays, and employee anniversaries to make it more fun for the employees. Pros The software is very easy to use and the support I received was very helpful. They have cool features where they have special slides available for certain events, like the Olympics. Cons Sometimes there are glitches and the resolution takes longer than I would expect. But they do have good communication to keep me informed. Alternatives considered [Adobe Illustrator](https://www.capterra.com/p/227125/Adobe-Illustrator/) Reasons for choosing REACH I liked the options and the ease of set up. Review Source Rene Alejandro G. Quality Supervisor Used the software for: Less than 1 year ### "A Reliable and Easy-to-Use Digital Signage Solution" January 21, 2026 4.0 Overall, my experience with REACH has been positive. It has made our communication and content distribution more efficient, reduced manual work, and helped create a more professional visual presence. With reliable uptime and solid customer support, it has proven to be a strong solution for digital signage needs. A few improvements to customization and speed would make it even better, but it remains a dependable platform that delivers on its main functions. Pros REACH is very user-friendly and makes managing digital content across multiple screens simple and efficient. The playlist and screen management tools are intuitive, which helps streamline updates and keep content consistent. The platform offers good value for the price, especially for organizations that need a reliable digital signage solution. Customer support has also been responsive and helpful whenever assistance is needed. Cons Occasionally, the system can experience minor bugs or delays when syncing updates across all screens, which can require refreshing the page or reloading content. Some advanced features could be more customizable, and the interface—while easy to use—could benefit from additional layout options for more complex setups. Review Source Web & Digital Developer Used the software for: Less than 1 year ### "An honest consumer review for the Reach CMS" October 10, 2019 4.0 Ultimately, Reach has allowed for quick updates to our client ads. Although most features offered by Reach are not something our company needs, they do however open potential opportunities for us to offer to our clients and utilize in the future. Furthermore, Reach did not have a specific feature that one of their competitors does offer (Watchfire Ignite), but I was able to provide the details of this new feature to a Reach Support Representative and they promised to submit this as a potential feature for the Reach CMS. This may or may not be implemented, but my concern was gladly heard - as such, the Reach customer service has been a very positive experience for myself. Pros Features available enable us to compete with most of our competition and surpass others. Which in our case, allows us to offer our clients state-of-the-art service. Cons Due to this being a web-based system, certain clunky response times for content updates, caching concerns, CSS consistency errors, etc - all account for a demerit in consumer value. Most of which can be addressed with future front-end updates to the Reach software. Largest concern from a front-end development standpoint would be major inconsistencies in responsive view (mobile, tablet). There should be no limitations between devices. Granted, although many of these appear concerning, the web-based route allows for flexible updates on a diverse set of systems, web-based integrations for RSS Feeds/Social Content, and many other valuable features which would hold its weight in limitations if Reach were a standalone application. Switched from We were using a custom-built program to facilitate our basic digital display needs. Features were limited, but served its purpose. Reasons for choosing REACH We technically use "Watchfire Ignite" for our external digital displays, and chose to remain with them since the hardware was a costly investment. As for our internal digital displays, we use residential grade televisions and a Mini PC (NUC) to house each license supplied by Reach. Most signage companies were not willing to work with our Mini PCs as it was considered "custom hardware", which was a mandatory component for us as we have also invested a lot of money in these Mini PCs, and they work very well for our needs. With that being said and to answer this question, we chose "Reach" because the representatives were both knowledgeable and willing to work with us on a custom package (our hardware, Reach's software). Review Source ME Michael E. CEO Used the software for: 1-3 years ### " Frustrating User Experience " November 25, 2024 3.0 Overall we were not impressed with Reach. Pros We have been using Reach media for many years and really liked the web portal. Cons We didn't like the digital players we kept having to reset them and reboot them. then we switched to firesticks and encountered issues with the app just not starting. lots of frustration working with the product. Review Source Communications Coordinator Used the software for: 1-3 years ### "Reach's ease and convenience has allowed us to step up our marketing and promotion efforts." February 6, 2024 4.0 Pros I love the ability to create our own custom graphics and add them to our Reach screens. The screens look so professional and consistent throughout our buildings. We have six facilities with screens, and I like being able to manage them all from one place. We've been able to step up the promotion of our products and services while saving time and money. Cons So far, it's been a great experience. I don't have anything to add here. Switched from [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[Scala](https://www.capterra.com/p/79390/InfoChannel/) You had to travel to each facility to change the PowerPoint. It was all disjointed, and too difficult to control what was on each screen. Review Source Adam F. Director of Multimedia Technology Used the software for: 3-5 years ### "Great Digital Signage Solution with Awesome Support" September 18, 2024 4.0 VERY good support. Always receive a quick and supportive answer and resolution to our support needs. Pros All-in-one management platform for our campus signage needs. Cons Not all information is available on theie website...requires conversations with their tech support folks to figure out the best way to handle certain situations (such as multi-monitor displays). Alternatives considered [Ci Media Cloud](https://www.capterra.com/p/10002102/Ci-Media-Cloud/) Reasons for choosing REACH Not tied to a specific monitor brand...easy to use and learn for our staff. Review Source John O. Executive Director, Building Operations Used the software for: Less than 1 year ### "REACH Digital Signage - New Customer" June 24, 2022 5.0 Excellent so far- bringing signage players online, SSO setup, interaction with Customer Service and scheduling content Pros Ease of use and setup; VERY Customer Service focused- support is amazing; great library of company produced tutorial videos Cons Really surprised the future scheduling of content doesn't show up in the upcoming timeline of events. That should really be addressed. Switched from End of life; Wanted something cloud based and with greater user/role responsibilities; Ability to enhance signage layout Alternatives considered [AxisTV Signage Suite](https://www.capterra.com/p/80424/AxisTV-Enterprise-Software/)[Uniguest Hub](https://www.capterra.com/p/80238/UCView-Digital-Signage/)[OptiSigns](https://www.capterra.com/p/173450/OptiSigns/)[Yodeck](https://www.capterra.com/p/228571/Yodeck/)[Hypersign](https://www.capterra.com/p/152949/Hypersign/)[NoviSign](https://www.capterra.com/p/128501/NoviSign-Digital-Signage/) Reasons for choosing REACH Value for money; Wonderful trail that I was offered with support; ability to grow and wean off existing signage platform; Not tied to a specific player but wonderful/easy integration with BrightSign players Review Source Rick J. IT Manager Used the software for: Less than 1 year ### "Large Scale Migration of 300 Screens" October 18, 2019 5.0 We had a huge problem. Find a new Content platform for our 300 screens. Find a platform that could handle scheduling. We had outgrown our in-house solution which was lacking in a multitude of features that we found on Reach. The support has always been 100% friendly and helpful, and Reach is always responsive to our needs. Pros Without Question, Reach has the best and most flexible scheduling solution I have seen. We like to present relevant and live information on our screens as a complement to our advertiser's content. What better or more pertinent content than a Schedule. Many of our clients are Arenas, and scheduling is thus an essential requirement. When we were looking to migrate, we thought we could never find a suitable scheduling platform until we found Reach. Of course, we do more than schedule, but that is what I like most. Cons There is not a lot to dislike. I can see improvements with the online calendar by adding more features, and I know those are on the way. Switched from Our player was a one-person product. It became dated, and it was time to move to a robust cloud-based platform. The problem was that the product we used was so customized we felt it an impossible challenge to find a replacement, in particular, due to our Arena scheduling. When we found Reach, it was clear that they could solve all our issues and make the switch both possible and hugely beneficial. Alternatives considered [Navori Digital Signage Software](https://www.capterra.com/p/79389/Navori-QL-Professional/)[firmCHANNEL](https://www.capterra.com/p/111772/firmChannel/)[BroadSign](https://www.capterra.com/p/80244/BroadSign/) Reasons for choosing REACH Reach was very competitive on price, always essential but additionally, was the only one with an end to end scheduling solution. Review Source IT Sectional Manager, Video and Events Used the software for: 3-5 years ### "Reach Media platform is great and easy to use" January 30, 2024 5.0 Our experience with Reach has been great. They have good support and the players just work. The content managers love the playlist management and how simple it is to use. Pros We liked the simplicity of web portal, the playlist management and the remote management of our devices. Their support is also very good. Cons Once in a while we need to reinstall the application on some devices. Switched from [Sibyl](https://www.capterra.com/p/159266/Sibyl/) Signet support was poor and they needed to update their tools, which were lacking compared to Reach Media tools. Review Source Director of Marketing Used the software for: 1-3 years ### "Good commercial signage software for complicated roll outs" February 12, 2021 4.0 They are a really great group of people. I really like the team and they are good at sorting out any issues we had. Pros I like that almost anything is possible as far as sending various content to a network of displays. The software to push content to displays is easy once you're trained up. I no longer work at the company where I used this software. Cons When something is flexible it can be complicated and not very pretty and I think both of those things are true about running content through Reach. Switched from [ReflectView](https://www.capterra.com/p/80399/ReflectView/) I was not involved in the switch but I have used Reflect Systems too. From what I understand there was hardware issues with Reflect. The truth is that there will always be hardware issues with this kind of product. Reasons for choosing REACH I was not involved in the process. I would advise to focus as much or more on hardware requirements and costs as I would the software for content deployment. Review Source General Manager Used the software for: 1-3 years ### "Simple and easy to use Digital Signage Platform, with complimentary support" May 8, 2025 4.0 Our experience was generally positive, receiving timely support, onboarding assistance, and ongoing customer service. The ability to showcase in realtime, our shows and events, in a digital fashion has significantly improved our brand and marketing abilities. Pros The platform seemed easy enough to use, with customization and integration options available if we wanted to expand the use of the system to other workgroups or venues. Cons Some of the user interface and architecture feels dated, but not difficult. It functions as needed, and expected, just take a little time to learn. Review Source Content Manager Used the software for: 3-5 years ### "Reach is easy to use and a great communication tool for our office" May 30, 2022 5.0 We have had Reach for several years now and it has been working well for us. We are currently redesigning our template and Reach has been helpful with this. They are always available to troubleshoot issues and to listen to our requests. Pros Loading graphics and video and scheduling them to appear when wanted is key. This is easy with Reach. The display looks great and we love it as a communication tool throughout our departments. Cons It may be more specific to our use, but if a graphic is assigned to multiple locations and you wish to change that to only one or two locations, it is easier to remove the graphic entirely and then start over than to go through the system and remove from each location. This is my only current issue with the software. Switched from I do not recall the product we started using before, but it didn't get off the ground and was complicated to use (many years ago). Reach was the solution to this issue. Reasons for choosing REACH Ease of use, excellent features, good support. Review Source General Manager Used the software for: Less than 1 year ### "NEW Starter" June 9, 2022 5.0 I think the value the present is good vs the overall cost. Pros I have some experience with another system. The easy of setting up and full management for REACH is nice. The fact that their is no monthly charges beyond the add in services you need is nice. I don't feel like we are paying for something that we get no benefit for. Cons I think the editor for creating slides lacks some ability to be creative, it could be upgraded. But it is functional to make basic presentations. I know there is more options, but I am not a graphics person so I may just not know how to use it. Switched from Was easier to transition being Web based. The one time set without a Monthly charge other than add on features made it a better option for what we use it for. I don't expect REAL to provide content that is irrelevant to our business, thus do not care to pay for monthly feature like that. Reasons for choosing REACH Price and value Review Source William M. Recreation Coordinator Used the software for: 3-5 years ### "A Great Way to REACH Your Audience" April 11, 2022 5.0 We have participants who come in specifically for one class to our building, and may not know what else is going on that we have to offer. REACH gives us an opportunity to very easily advertise to our customer base with a visual display that we were able to tweak to show exactly what information we want, when we want it. Pros The software is easy to use and very user friendly. Having had the software for a few years now, I'm always impressed by each new feature added, and the ease it takes to learn how to best implement it. Cons Tweaking a display just the way I want it is slightly harder to do than it was with a previous design, but the more I get used to the software, the easier it becomes. Review Source Design and Media Coordinator Used the software for: 3-5 years ### "Great overall product and amazing customer service!" December 2, 2020 5.0 This product is easy to use and customize. Whether you make your own graphics and upload them or use REACH's images and editing tools, you'll be happy with this system. The designers listen to our specific needs and are able to customize our template at any time as well. Everyone I've had contact with has been super helpful and had immediate follow-through. Most importantly, this system is RELIABLE! Pros We had a basic one-screen service for multiple years and upgraded our wall screen to REACH just a few weeks ago. Installation and ordering was easy with the help of our contact, \[SENSITIVE CONTENT HIDDEN\], who helped us every step of the way from design needs, installation, ordering, billing, and training. \[SENSITIVE CONTENT HIDDEN\] listened to our specific needs and was able to customize our program to be EXACTLY what we need for the present and for the future. When we thought we had the wrong cords for installation (which we didn't...our mistake), she was willing to send the correct ones overnight. She was willing to go over and above for us. This has been a consistent trend in all of my dealings with REACH. HIGHLY RECOMMEND! Cons The only thing I would change is the design tools. These aren't always easy to use. The best way to get around this is to design in another program and upload an image instead. Switched from We had another program that I had to fix almost every week with no customer service and didn't even support a windows update! REACH is the complete opposite of this. It's been so nice to come in and see that everything is working as it should. Review Source Director of Marketing Used the software for: 3-5 years ### "Ease oof Use is a MUST" March 30, 2022 4.0 I have had good experience with REACH but could be better is it was more user friendly. Pros Being able to use and create from the software wherever I am. It is a MUST to have access and functionality from anywhere. Cons I am not always able to find my playlists as easily as I would like. Need clear ways to get to loaded layouts. Reasons for choosing REACH No Review Source EHS Leader Used the software for: 1-3 years ### "Reach serves many needs for businesses" August 7, 2023 5.0 Very positive experiences. Pros I like the automation of displays in that start and stop times can be chose as well as one drive linking. Cons I can think of nothing that is a con regarding Reach. Review Source Vice President of Operations Used the software for: 3-5 years ### "Advanced media solutions, simple integration and management." April 9, 2018 5.0 Increased impact range, ease of communication with clients, quality of service. Pros REACH has done an incredible job of furthering our ability to "reach" our customer base to a level we did not imagine was feasible for us. Not only did they do this well, but quickly, simply, affordably and with wonderful customer service and human interaction. I have been nothing but impressed with their quality of service and committment to their clients. Cons I do not have any critiques on any of the services provided to us by REACH. In fact we look to further involve ourselves with the company down the road. Review Source Lynly D. G. VP Membership Used the software for: 3-5 years ### "Easy to Use Product with Great ROI" December 4, 2018 4.0 Reach helps us communicate to all of our audiences in a timely, visually appealing way. We've used other systems in the past, and Reach is the most affordable and easy to use. The customer service and support teams are fast and helpful. My overall experience is very positive. Pros What I like most about this software is the user friendly interface, fast customer service, stock image options, and preview modes. Cons As a designer who uses an iMac, the editing tools are less sophiscated and a bit cumbersome to operate when I need to fine tune an area. Some great upgrades might include an alignment tool for text boxes and shapes. Review Source Program Coordinator Used the software for: Less than 1 year ### "Easy Transition to digital display implementation - and great Customer service/response" January 6, 2021 5.0 Reach has allowed us to integrate video and graphics in one layout/zone and play them, whereas we didn't have that capability before. It has also freed up the daily/ weekly updating of the screens, as you can schedule ahead and specify dates as to what announcements/graphics appear in each playlist. I currently have 2 displays at different locations displaying different content- i have four playlists going at once. Each monitor has 2 graphic zones, each with it's own playlist - Reach makes this seamless and "easy-peasy". Pros ease of use and customization of layouts playlists make importing media easy and simple the ability to make different playlists in different zones makes updating and changing things simple scheduling announcements/graphics ahead of time makes daily updating unnecessary scheduling screen was easy to use and very intuitive Most people can get this software up and running in no time, once again very intuitive layout and design Cons The only downside i have found is in the postitioning of Title/Label text boxes - I have had to adjust these several times when putting a static text box/label next to a playlist box. The position on the editing screen is slightly different once it's previewed on the actual screen. It just takes tweaking to get them exactly where you want them to appear. Review Source Laurie K. Marketing and Membership Coordinator Used the software for: 3-5 years ### "Easy to use, highly effective digital signage" October 6, 2025 5.0 We have found that our REACH digital announcement screen is a highly effective way to grab students' attention as they walk past and we depend on it for daily announcements and other topics of interest to our students and patrons. We love it and have never experienced any downside to this great announcement tool. Pros I love the easy to use templates, the easily located stock photos, user-friendly graphics and interface. Excellent customer service and technical support. Cons Nothing! We have not found any drawbacks or problems and are extremely pleased with this system. Review Source Recreation Superintendent Used the software for: 3-5 years ### "Marketing Rule of Seven" January 30, 2021 5.0 It's seldom down, but when it is, tech support is quick to answer the call. The video quality is good. Pros I like that users of our facility are being marketed to unbeknownst to them and the more hits, the better (Marketing Rule of Seven). Whether they are a parent waiting for a child to get out of skate lessons, hanging out on the front entry to catch some air, or waiting in the concession line at intermission, it reaches out to the patron where they are without requiring them to actively search, and may just intrigue someone to check an activity out. Cons It's difficult to delete a text box once created and sometimes it doesn't project like it previews. Reasons for choosing REACH I actually saw this on demo at Missouri Park and Recreation Association Conference and really wanted it for our facility. Reps were super. There wasn't another product that was quite comparable at the time. Review Source Director, Campus Recreation/Alumni Athletics & Convocation Center Used the software for: 3-5 years ### "Reach System" August 22, 2018 5.0 Keeping our community up to date with what is happening in our facility. They see it as soon as they come in and they know where to look. It really is a great asset to our facility and we could not be happier! The support staff is excellent! I have only had to use them a few time and each time they were able to solve my problem in minutes!!! Highly recommend. Pros We use it everyday. This big screen with the display is a great compliment to our facility. It keeps our students, faculty, staff and guest informed on what is happening in the building. Facility hours of operation, current and upcoming events scheduled in our facility. We also include our upcoming Athletic events, Group Fitness class schedules on the display. We can upload our flyers to promote our events and also video to highlight our events! We love it! Cons Nothing , I love the new layout very user friendly! Review Source AW Alice W. Project Manager Used the software for: 1-3 years ### "My Experience With REACH" April 24, 2024 5.0 Pros The tool makes handling document management as well as signing electronically is easy Cons No serious flaws experienced while using REACH Switched from [Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) Review Source Similar Products Featured