Who Uses This Software?

REACH serves industries such as automotive, corporate, education, financial, government, healthcare, manufacturing, restaurants, retail, fitness / recreation centers and more!


Average Ratings

129 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $30.00/month
  • Pricing Details
    $30/MONTH
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • REACH Media Network
  • www.reachmedianetwork.com/
  • Founded 2005
  • United States

About REACH

Trusted by thousands of clients, our solution is so easy to use that you can be up and running in 30 minutes! Choose from our 100+ apps and templates to show schedules, social media, videos, weather, traffic, KPIs, alerts and your important announcements. Prices start at $30/month (no contracts) and include unlimited support, training and user accounts. Our signage solution is perfect for clients who are non-technical and just want an inexpensive, easy-to-use solution. Get a free trial today!


REACH Features

  • Automatic Player Updates
  • Content Scheduling
  • Media Library
  • Multi-Screen Support
  • Remote Deployment

REACH Reviews Recently Reviewed!


My experience with REACH has been outstanding. Ease-of-use and customer service is bar none.

Feb 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease-of-use when it comes to uploading content and publishing announcements. I'm also pleased with the flexibility of canvas size. I'm also impressed with how well the signage renders graphics. It really is quite smooth and clear.`

Customer support is second to none!

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use of all the features, ability to add your own files, videos, photos, etc. in addition to the updated "on-site" features that allow you to create your slides within the system as well.

Cons: After the latest updates . . . Not much. We really enjoy all the features that are now available, including the ability to edit slides with a lot of the same features you find in our normal software (Word-etc.)

Capterra-loader

Great Customer service and Easy to use!

Feb 02, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: REACH has given us a platform to "reach" our members and guests through our facilities unused televisions. It is relatively easy to set up once you get through the basics. I am still learning the CMS, but all in all, it does what we want and looks great!

Cons: The scheduling feature can be monotonous, it would be nice to see that simplified if you are not importing a calendar from an outside source. I would like to see more randomness for some aspects of the system, Ie: we sell advertisements to outside companies to help pay for the system, and would be nice to say I would like 4 ads within each hour of these days, where now you have to specifically schedule the time of each ad for each day.

Overall: We are able to put out YMCA's information out to members and guests more succinctly, and with a more polished look than a powerpoint slideshow video that we were using before. Real time updates to programs and events are also very helpful!

There are several team members who use the software..so far it has been very ease to use!

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Many different layouts..good options for personalizing. Love that you can add news and social media.

Cons: At this point, we haven't noticed anything negative about the software. If there was to be anything, I suppose it would be that the postings are not immediate, but this is honestly not a concern at all.

Overall: Communication is HUGE in our district! This is yet another valuable avenue for getting messages to students/staff and parents when applicable.

We have had nothing but positive experiences with the announcement screen and customer support.

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is user-friendly and makes it easy to create announcements with high visual impact. I love having easy access to stock photos and also having the option to easily upload my own photos.

Cons: The new template is slightly more difficult to use than the old one, but that may just be because I am not used to it yet. The more user-friendly, the better!

Overall: Our patrons love viewing the announcements . Since the announcements are so graphically pleasing, it is easy to grab the attention of passersby and to drive home our message effectively and easily.

Capterra-loader

Reach TV is an easy to use, complete and minimal solution to employee communications and engagement.

Jan 24, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The Reach TV admin portal interface is accessible by any network with Internet access and a browserr. This makes it easier to administer from any device .

Cons: Reach TV is missing the integration of coorporate software standards like Microsoft Office, SharePoint, etc.

Overall: Employee communications and engagement, reinforcement of corporate vision and goals.

Easy to use and great tool for communication

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This software is very easy to use to efficiently communicate information to our patrons in different locations.

Cons: The part I like least is the calendar tool - it is hard to format my information so that everything displays the way I would most like.

Overall: We are able to get information to multiple locations without physically going to each place which saves us time and money. Our message is also consistent in each location as we do not need to recreate information several times in several locations - create one file, display it at multiple locations and we're done.

Very easy install and very user friendly

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The templates offer such beautiful designs. The ease of adding and removing graphics is exactly what we need. The schedule is perfect! Being able to automatically delete graphics after scheduled date is perfect.

Cons: We have run into several issues connecting our social media. I think overall it is a user error and once we put in a service ticket the problem should be resolved.

Capterra-loader

My experience so far has been great.

Jan 11, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I feel like the new dashboard is much cleaner, and I like that you can either create something internal, or import other designs so easily.

Cons: I would like to be able to export what I create in the reach software to be used in social or web without recreating.

Overall: It's very easy to use and has had very little issues.

Reach is responsive and progressive.

Dec 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Reach offers responsive and helpful support on a consistent basis. The software is easy to use and the screen presentation is pleasing to the eye.

Cons: I would like to see an easier way to schedule information in the Mobile Application. eg...Exercise Class Listing.

We love the digital messaging system that the Reach TV screens provide.

Dec 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that our screen design and layout was fully customizable. We choose a message area, a weather bug and down the right side we scroll our schedules. I especially like the schedules and Reach made it easy to bring in and stream our schedules from our mobile app.

Cons: We don't have a hard wired connection, and videos sometimes put too much demand on our Wifi during high usage times.

Overall: Improved member communication and awareness and we've been able to reduce the amount of paper posters and flyers hanging around the building.

Super easy to use!

Dec 15, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Can update our signage from anywhere, home or office. Ability to post videos, love the ability to upload existing documents in word, or publisher

Cons: Would like to see more robust design tools for the announcements. Would also like the ability to add audio to individual announcement

Overall: Real time info to our customers

Overall I think it's fairly easy to use.

Dec 15, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Can modify on the fly. The dashboard where i can see all of the players at once is nice too. I also like to be able to preview what's showing.

Cons: It has been challenging for us in the past to know when the computers turn off/go down and troubleshooting what's happening.

So far the staff and software have been great.

Dec 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: On our end the software is easy to use and learn. It was easy to train new users and our staff likes the looks/feel of the product.

Great program with lots of functionality

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Great customer support. Enjoy all the different features and functions with being able to use videos/social media and the quality of the announcement slides.

Cons: Have only had a few glitches with getting the program started at first. Would like to see a change in the saved pictures so that you could save them all and then rearrange them into categories.

Overall: Very easy to use and gets our announcements and class schedule out to all of our staff and clients at the studio. Love the versatility with videos vs still shots on the screen. Love that it can be programmed very quickly to get new or special announcements up onto the screen in just a few minutes. This is such an improvement over the power point slides that we were using for all of our studio announcements.

Customer service and training was excellent. One of the customer rep was quick to answer emails and very helpful.

Dec 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use and the product is very versatile. The schedule feature is great as well as being able to upload video.

Cons: I don't like the text tool. It is a little clumsy and hard to move the text box where I want it. I tend to just design my work in another program and then upload it to the page.

Overall: We get great reactions to the professional design. This product exposes visitors to our church and our congregants to upcoming events.

REACH Media has made it easier and faster to keep our customers informed and up to date.

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: REACH Media is very easy to use and all new users go through a tutorial with a member of the REACH support team.
Customer Support is always helpful and quick to respond. (Cons: None.
We had trouble getting the software to connect initially, but thanks to their customer support we were up and running within an hour.

The REACH team has provided us valuable training, prompt responses and excellent customer service.

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: The REACH program is very user friendly and simplifies the process of updating important information in a quick and efficient manner. The dashboard has always provided easy navigation and with the newest update it gives the REACH program a whole new updated look with new features! I'm excited for future features as well like the calendar!

Cons: Sometimes it's difficult to manage the text and photo layers when creating an announcement. I would like to see layer management feature offered in the future. "Send to back", "Send backward". "Sent to front", "Send forward."

I love having this product and love the great customer service provided!

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and professional looking result. The quick turn around time for support is another plus!

Overall: It helps make our Community Center professional and organized,

Great customer service and friendly staff!

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use with and we have the ability to post all kinds of information. The additional weather radar and traffic map are great.

Overall: The software is easy to use and easy to train someone on.

Exceptional service and a fantastic product!

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Yukon College is absolutely loving our newly installed REACH signage system we have received numerous positive comments from students, staff and visitors on how dynamic and engaging it is. As administrators, we are also thrilled with how simple and intuitive the content management system interface is this makes it a LOT easier for us to train our other staff on adding/changing content. One of the very best things about REACH, though, is the customer service commitment, the attention to detail, response times in the event of issues and overall sense of value placed on the customer is priceless. We are now using REACH as an example of what we are looking for when we attempt to engage other service providers!

Many compliments from employees and guests about the design and versatility.

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is so much more you can do with this program than what we have attempted. We frequently have guests from outside the country, so maximizing their time at our company is essential. While on breaks, the tv screens provide a chance for our guests to watch a brief overview of our product, read live social media updates, and see how we have highlighted their visit with a warm welcome. Company updates for employees are easily shared as everyone enters the building.

Cons: While this program is incredibly user-friendly and fun to use, being technically inept can create a speed bump. (So, this is not a software problem, this is a "me" problem) I am intimidated by some of the options and am hesitant to try to learn. Your customer service folks have always been extremely helpful, kind, and patient. There is no hesitation on my part to ask for help ~ they truly are wonderful!

We've used REACH for several years and our experience has been exceptional!

Nov 29, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and convenience. I can access our TV's from anywhere in the world and teaching new staff the software is a breeze. As our Marketing Department is only myself and one part-time staff, the ability to "set it and forget" allows me to program a lot of our ads and event details during our slow time and saves extra work during our busy times.

Cons: That you can't set one ad to run at several different times. For example, one week on, one week off, one week on. You need to create separate announcements for each run time.

Overall: The software has allowed us to create revenue streams by offering ads space on our TV's. As well, other TV's on campus are known to malfunction and are often displaying error messages, where as our REACH system rarely falters. This has allowed us to be the leaders on campus in the area of digital marketing.

REACH gives our college a great product for low cost and low maintenance.

Nov 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is fairly easy to create quick messages for the sign. For the most part even more detailed designs or animated messages are not hard to do. I like that I can search for messages, now that we have many in the system, that is a nice feature (when you can remember what you named the message).

Cons: When we moved from one software release to a new one, many of our signs didn't "look" right anymore and had to be reworked. That was a bit frustrating. Now my biggest issue is when you create a sign using a certain font or size of font, you think it is going to look a certain way, but when it publishes it does not look as you expect.

Capterra-loader

I love it! We had just made the switch from Visix to Reach and we are totally satisfied with Reach.

Nov 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software was easy to install our IT department had no problems with the installation and setting up the connection with EMS. IT department really liked that when they called in for assistance a live person answered the call. I really enjoy the functionality of the software. Customer support is great they are positive and responsive.

Cons: I have not experienced any cons about this software so far in my short time using it. The software works great for us.

Overall: This software made me look great, my Director really likes the layout of our lobby monitors. I am so glad Reach attended the EMS Conference so that I could discover them.

Reach has been amazing, setup was quick. The Product looks beautiful.

Nov 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of managing the updates is great, and the support staff is prompt when we need to update the template. I tried a few solutions before finding Reach online, and I wish I found them first.

Cons: If I have to list a con, it would be the lack of ability to modify the template myself. But I do understand that to maintain compatibility it's best to let Reach handle it.

We've had a great experience w/ REACH. The software is easy to use and customer service is excellent

Nov 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: * Ease of use
* Good selection of images
* Features and functionality are very good, despite some usability quirks (ie. Inability to save vertically oriented photos)
* Excellent customer service
* Well functioning, innovating software

Cons: Other than a couple of usability quirks, I'd rate our experience as top-notch.

Overall: Ease of communicating information to parishioners, attractive promotional vehicle for church events and activities, community-binding role, with functionality to create slideshows of pictures,

i can easily update and maintain announcements daily without wasting a lot of time

Nov 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: it's very easy to take announcements in multiple formats (ex. jpg, pdf, png) and post them with minimal work while also having the ability to create my own announcements

Cons: there is no way to preview photos/graphics built into the system without going into the create new menu, also i cannot maintain my uploaded photo category folders without going into the create new menu

Great customer service. Sales and Implementation were wonderful. Easy to use technology!

Nov 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the web based functionality so that the marketing materials can be edited from any PC or Laptop. The hardware installation was very easy to install and is compact. The presentation and images are of high quality. Having a "template" set up by your experts was extremely helpful. Again, your sales and customer service representatives have done a fantastic job! I've already recommended Reach to my technology group that works with other banks and other industries.

Cons: I would like to learn how to design and create my own templates so that we could change the format once in a a while. Otherwise, we love the product and have nothing but good things to say about it.

Overall: Professional Marketing, Ability to Advertise our Interest Rates and Account Products, Notify the Community of Upcoming Community Events, Stock Ticker Feed, Inform Clients of the Weather, and the Ability to Upload YouTube videos for Client Education.

Very User Friendly Application

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The application is very user friendly and easy to setup. Training was less than 30 minutes for our users and they were able to go right away and setup/modify their display to what they wanted. This is much easier to use than the vendor supplied content management application for our digital signage.

Cons: Wish it had an improved way to display websites. Some of the editing pieces are a little clumsy like trying to move text you need to learn a trick, but nothing you can't work through.

Everything has been great

Nov 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is very easy to use from transferring over our facility scheduling to putting up the flyers for information

Reach is very accommodating and helpful. Their CMS is extremely user friendly!

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CMS GUI is very intuitive for the most part. Love the dashboard and being able to quickly view status of all players, both in our HQ and throughout the state. Their software is reliable and consistent. Support staff is very helpful.

Cons: If I have to think of things that I don't like about the software, it would only be a chance to improve the consistency of weather feeds, although your software is probably pulling from a third-party so this doesn't reflect much on REACH. The only thing I can think to improve their product would be to implement the App for content management. I have downloaded it, however it appears it is still in production.

Overall: Being able to quickly communicate to staff or members throughout the state. Staff being informed of local events also helps improve employee engagement.

Easy to use and very effective way to market

Nov 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love that I can easily add slides from my computer and it pushes it out to the screen immediately. The colors are bold and our customers have commented that they like the new features.

Cons: I wish creating a new slide was as easy as it is in Powerpoint. I like the WordArt feature there. The font choices in Reach are a little limited.

Overall: Easy marketing to our customers. Easy to use and can be updated quickly.

Clean, clear, and easy

Nov 05, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ability to have all control from my pc, very easy to use and train others on. We have been using for about 5 years ans the continued upgrades and communication are amazing.

Cons: The only downfall which I sure is not the company is continually having to relink social media. This is not a big deal just a small inconvienance.

Overall: We utilize this software as a marketing tool inhouse for new and exciting programs as well as general comminication.

Lightweight & Versatile

Nov 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I really enjoy the flexibility of being able to make on the fly changes to our internal signage. Working with support has given me confidence in knowing that issues will be resolved in a timely manner. The development team is a lot of fun to work with and extremely understanding and sensitive to our needs. This is an all around great product and I would definitely recommend this service to a friend/colleague.

Cons: If I have to list one, then I have to pick on the CMS as it relates to announcements/file storage. I have a relatively exponential learning curve for software but I can't seem to quickly grasp the concept of manipulating files within announcements and how they all link to devices.
Again, I am nitpicking because I'm sure that if I just watched your training resources (another Pro), I'd be fine.

Overall: Cost savings, centralization of content management, lightweight operability and hassle free service and support.

I mainly interact w/ customer service (don't update our systems), the people are great to work with!

Nov 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility to either create a graphic in the system or upload a file that we created for other uses. It allows the staff at facilities to create messages who don't have the graphic experience or software and allows us to keep consistent looks and messaging for larger events that our marketing team has designed.

Everything has been great!

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is easy to use and if there is an issue it is resolved same day. Even when it is my error, the techs are very helpful and explain what I can do to prevent this in the future.

Cons: IT would be nice to customise which player plays which announcement. We use the displays to greet guests. If we have more than 1 guest arriving in a day, we have to loop the announcements, and cannot guarantee they will see their company when they walk in.

Overall: Easy to set up and use. Customers/Clients love it. It makes your company feel modern

Excellent support, easy to use and very affordable for our university

Oct 31, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Support is always very prompt and comes to a resolution very quickly. I have developed great relationships with our account team and have turned over all product support to Reach, as opposed to our previous vendor who required much more of my operational resources.

Cons: Would appreciate more integration capabilities with outside software applications. I think the toolset is still maturing but is pretty adequate for our digital signage needs. Obviously the key is to find a balance between software integration options and ease of user interface to take advantage of those options.

Excellent Service, works great, customer Service is responsive & the features are more than adequate

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: - Easy to use/navigate
- Easy setup
- Helpful support
- Abundance of features
- Great user interface and quality

Overall: Guests gain information about the school and it's a cool feature for our lobby

The program is very simple to learn and use.

Oct 26, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The header that displays your organization a long with the current date time and weather. Also the consistency of display across several TV's throughout our campus with the ability to individualize editable content in different locations.

Cons: the inability to change font size of some social media content and some of the limits within the edit of text.

Overall: Reliability and ease of use.

Quick customer service that checks in to ensure you're good to go! Tutorials are great to learn.

Oct 20, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that the software can be customized to whatever organization you use it for. Customer support is always quick to respond when there's an issue with the overlay or just with the system overall.

Cons: It's a little hard to learn how to use if you aren't familiar with the software. Although the tutorials are great and explain everything, sometimes I wish I would be a quick and easy fix.

Overall: Clean and easy way to display our events and what is going on within our department.

Highly reliable players and an easy to use interface.

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reliability. Players work. System works. Operation of the software is easy to use and to teach to others.

Cons: It would be nice if you could adjust the time of day and end dates without having to publish an announcement.

Overall: Informing our citizens.

Great program with great support

Oct 17, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The newest changes where you can upload PDF and videos. Makes it much easier to load content.
Being able to display daily facility schedules
Easy to use and train people. We have expanded quickly to 9 sites.

Cons: Wish REACH could talk with our facility scheduling software (CLASS) so we did not have to manually upload our schedule.

Overall: Promotion of our programs across a wide area with minimal time and resources (paper flyers).

Capterra-loader

Awesome support from implementation through current Production support

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of operational platform support on AWS. Limited time spent by me and my staff to keep it up and running. Easy to use web interface. Excellent support model. Very reasonable cost.

Cons: Release process could be more refined. Product purchase when it comes to new hardware is not fully developed. Need to scale up support & purchasing process for a large customer base as opposed to emailing individuals for customer needs.

The customer support is great! They are always prompt in assisting!

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. The size of the announcements. Customer service assistance. Very few times when the system acts up.

Cons: Some of the limitations with the YMCA's branding but their branding requirements are very specific.

Reach is easy to work with and have responded to requests

Oct 04, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use has nearly everything we wish to do. People stop all the time in our lobby to look at it. they especially like the news feed.

Cons: Would like to connect our room booking software in with the reach software so it would update automatically if changes occur.

Overall: We can sell ad space if we would choose to.

Great sales team, high level of communication

Oct 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of posting new announcements on the system. There is a good selection of images to use. Easy to manage multiple players.

Cons: The user management screen. Would like to see it more of a spreadsheet with drop-down menus instead of clicking on each header.

Easy setup and design.

Oct 04, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use and video upload. The format looks very professional! It is a great way to share our message and work on our branding!

Cons: Announcement design could be upgraded. Preloaded slides where you could fill infomraiton in would be great!

My experience with Reach has been GREAT! Customer service is outstanding!

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very easy to use. Uploading videos is a welcomed new feature. Overall, the software is great!

Cons: Glitches with the advertisements. Probably due mostly to our IT issues though. The file upload size has been an issue in the past but the customer service team was there to assist!

Overall: Being able to sell our own advertisements is a new boost to our revenue streams. It has helped us push for a new position to help fill that role without the software that would not be possible.

Having the REACH display in our store really helps us display information and it is very easy to use

Oct 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: -It's very easy to use
-I can schedule announcements to display and expire, which is amazing for planning things ahead of time

Cons: -Currently, the social media feed (Instagram and Facebook) shows very small compared to the size of our display.
-Tweets show without pictures
-The time stamp for our social media feed shows incorrectly.
-I have brought this up to our rep already, but there's another department that submits their announcements to our screen and our message gets lost. We didn't get a straight answer on why it's happening or a solution. I wish there was an approval procedure before another department can submit their announcements.

great customer service always!

Sep 29, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have very little knowledge of design and software programs and this is so easy to use! From the first day I moved into my marketing role, I was able to use it with ease.

Overall: not sure I know all about it yet, maybe a tutorial on all the features? I'm sure it's capability is beyond my skill set.

Reach is easy to use and they have good customer service

Sep 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reach Software is easy to use and has the ability to log in from anywhere. Low fee to have it as well.

Cons: It would be nice if I could preview the daily schedule in chunks instead of having to watch the whole thing scroll through.

Overall: We are able to tap into the computer from anywhere which makes it easy for any staff member to update the slide show.

Using the Reach platform has really stepped up our facility look.

Sep 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We primarily use the Reach Software for our facility schedule. We also have it connected to our Social Media feeds (Facebook, Twitter, and Instagram). I love the capability of also adding flyers but we do not take advantage of this enough. Several of my colleagues in neighboring towns have been impressed and are considering adding this to their facilities.

Cons: Although it has happened often, we have had the system stop displaying our data from time to time. When consulting with Reach Service, it seems like it was an issue with RecTrac (Vermont Systems), however when speaking with Vermont Systems they made it seem like a Reach issue. The issues have been rectified but was difficult going back and forth between Reach and Vermont Systems.

Overall: Ease of use. Nice look. I neglected to select a few boxes in the last page - I also am an administrator and user of the software, in addition to helping pick out the prodcut.

I have nothing but good things to say. It will be easier the more I work with it.

Sep 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A lot of features. Quality and speed of service. I do like the mini PC's that are now in use. They make the system fly.

Cons: In the world of Google products, the software is not necessarily intuitive. I don't know if it can happen, but to make it more like a Google product would benefit our school.

Overall: We use it to show pictures of students and show the schedule for the building. We have seen a better sense of community within our school with these monitors around the building.

Great support in setup and design. Ease of use.

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the contemporary look of the display templates and the ability to pull in my social media accounts and other information from my Schoolwires website.

Cons: I wish the repeat button on the daily schedule;e would let you click off on calendar dates to schedule for a four day rotation cycle.

Overall: Flexibility with content and the ability to keep the content current.

Stability can be improved. Players get offline or shutdown randomly.

Sep 21, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use functionality. easy to use content. Overall, I like this product better than our previous product.

Cons: Wireless connection is not that reliable. It keeps dropping players offline after few days of restart.

Overall: Easy to manage.

This is a unique and valuable tool to communicate with our employees

Sep 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to communicate with our employees and and I use it to display photos of events we have had, birthdays and morale boosting messages and upcoming events.

Cons: It is a little user unfriendly however this just may be that I have not had the adequate amount of time spending learning all the different capabilities that come with the software.

Overall: It is a very good tool to communicate with employees.

We're a new REACH customer with one player. Still working through logistics, but are quite pleased.

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software seems fairly easy to use once we played around with it. Still learning what we can and can't do with our admin account.

Overall: Very easy to set up and implement. So far, no major issues we've encountered.

Amazing system with great support!

Sep 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The look is sharp and Reach is always updating their system! I love the tech support. This is a great product.

Cons: I really can't think of anything that except for when you share your Facebook posts the content is too small to display on the TVs.

My experience was VERY pleasant. The employee at Reach was helpful and patient with me.

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That I can make changes whenever I need. Furthermore, I can insert video and graphic to make my idea look great.

Cons: I am seating here trying to think of something that I don't like and I thought I had something. However, after I went and check they had the option to specify what time I could start and end a video. So if I have to say something, I wish they had more templates option but I understand that they are growing into a great company to serve people need.

Overall: I have the benefits to broadcast the church messages and upcoming events.

Nothing but amazing service from the care team and the product looks great for our guests.

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Look very professional, great options for layout and animation, and #1 is the customer support. I've never had any major issues but any questions or help I've needed, they were fast and friendly with their response. It's a real person and they are knowledgeable. Quite refreshing.

Cons: nothing. It's just what I wanted. I have no complaints and if there were any, the awesome customer service team would fix them with pace and urgency anyway.

Overall: Exposure, information and knowledge for my team and our guests walking through the door. I can stream videos, change content easily and keep the waiting room entertained while they wait !

My experience thus far with Reach has been professional, informative and pleasant!

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like scalability and ease of use to be the top of my list. However, I'm still new to the software.

Overall: This software will allow our company to connect better throughout the various departments by way of KPI's, announcements and celebrating individual as well as company goals.

I've been using this software for close to 2 years.

Sep 06, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the way items created in REACH look on the screen. The customer service is personalized, and response quick.

Cons: There are a lot of features that I would like to use, but don't know how. I will be looking to REACH for training on this.

Overall a fantastic experience...definitely a great value to our organization.

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Really great quality and a great response time to user error questions/concerns. Had a glitch with Rocky Ford machine and they walked me through correcting it...so easy! Had some video loading issues, ended up being my error and slow connection on my end but rep was very patient and genuinely concerned to help me.

Cons: Facebook/Social Media posting never worked out for us. It never looked good. If you could figure out how to make it look like FB/SM actual posts that would be fantastic.
Stock Images/Art are a bit limited, but easy enough to Google and upload needed artwork. Melding the Text/Image overlay options would be great.

Overall: I can control 3 office locations (more if budget would allow) from ANYWHERE on the planet with internet connection. Saves me A LOT of time and mileage not having to take jump drive to each location anymore. KUDOS!

We use REACH Media to facilitate our announcement screens.

Aug 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: REACH Media works with their clients to create unique specific interface that reflects our school. It is easy to use; it can be formatted to fit our purpose and reflect our school.

Cons: There is a learning curve involved. We have 5 screens/monitors. There is no unique naming system for each monitor to use when needing to isolate problems.

Overall: Continuously updated announcements. Local control over content.

REACH is an outstanding product with a rock star customer service team!

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very user friendly and gives you plenty of marketing options, designs, and templates to communicate messages. The product has been turnkey from the start and so easy to use! Great product, quality, and value! Plenty of features to communicate messages in a more visible way.

Overall: The REACH system has been very user friendly which is great for training and implantation of the product. Increases our productivity. There are plenty of features to keep the design modern and a great visible way to communicate messages to our community and students.

a lot of value for our employees

Aug 30, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and instant changes are applied. Our employees really enjoy reading the notices and look forward to new announcements weekly. Engagement has improved and employees feel informed

Cons: None
I really don't have any complains or cons to comment about the software. Overall we are very pleased.

Rewarding to get the communication across

Aug 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Love to see it live from a distance. It is very attractive in its appearance. The layout is great. Very nice to have the time and the temperature. I love that I can work on it from anywhere and that I am able to search for items online and download them to use. I can work on it from anywhere that I have a computer and the web.

Cons: I wish it would be easier to catalog my entries and get them in a good order. It is difficult to sort through what I have. I would like to use some of them in the future and be able to find them easy.

Overall: Learning more about the up and coming technology that attracts people's attention!

Most positive aspect of working with REACH is the customer support. Product is great.

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Ease of use and good quality
- Professional look
- Pretty straight forward
- Great deal of options when creating screens

Cons: - Uploading multiple images at once
- Some animated GIFs don't load but not a big deal
- Being able to do multiple edits in one text box

Overall: Professional look and very easy to use.

I really like working with the REACH program and it's support help.

Aug 30, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The software is very easy to learn and the support from the team is wonderful. Training went smooth and was easy to follow. The potential this program has is endless. There is such a wide variety to the stock images available that I am able to make any announcement style I would like. Another aspect that I like about the REACH program is the ability to "work ahead" on items that you would like broadcasted. What I mean by that is the option to set start and finish timelines. I am able to work ahead on different events two or three months ahead of time and then just set the broadcast date and not worry about it. There are many useful options that are attached with this program I however just named a few.

Cons: One thing that can be a bit frustrating is the way Windows updates do not sync with my end of the program. Here is an example of when happens...Windows has an update and when they do my monitor will go down. There is a big blue ribbon across the screen that lets you know you must perform a reboot. Well I am not able to reboot that in house. I have to make a ticket for tech support at REACH to do. Now with that being said the support at REACH responds right away and it doesn't take more than an hour to get things back up and running. The communication on their end is great I know exactly when they get the message and when they fix the issue. So that helps make it a bit less frustrating.

I had originally gone with a different digital signage company, but went with REACH and love it.

Aug 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It looks very professional and matches our schools colors and logos perfectly. The social media tie ins are also very nice. The YouTube plugin feature is also so simple it's almost idiot proof. I also love that the entire area can be customized to your liking. The Alert system is also very cool for snow days and delays. The parents really like that one. I also like being able to upload PDF files straight to the signs. We get a lot of clothing order forms that are in PDF, so I just toss those up on the signs and we're good to go.

Cons: The scheduling part is a little bit difficult to work with. We have Rschools and it seems to pull a little bit odd, but that may just be me needing to reach out to Customer support representative a little more. It's easy to get it synced up, but it shows (Home) after every event. Not sure why that is.
Another thing I've found a little odd is that it is sometimes hard to troubleshoot what is on the screen and what you are seeing when you do a preview. For example, if our FB is not working correctly the display will show all black but the preview will still show the content properly.

Overall: Better communication about what our students are currently working on in the building. We put everything on the signs from band concerts, quilting projects, sporting events, parent teacher conferences, lunch menus. Anything that goes on, we put it onto the signs so that when community members and family members are in the building they can get a pretty accurate and recent picture about what's going on at our school.

REACH is an awesome company to work with. I reccommend them to everyone.

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's very easy to use and automatically updates to the screen. I like that we were able to customize it exactly how we wanted.

Cons: I don't think there's something I like the least about it. Maybe that after the customization we couldn't change it again?

Incredible! Far superior to our other digital content provider that we were using.

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's extremely user friendly. Even if we had not had the training, I could have figured it out on my on.

Easy to implement and works flawlessly

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it looks professional, is reliable and pretty much plug and play. Compared to other options out there, REACH has the cleanest look.

Cons: On very rare occasions it seems like it gets a little choppy, but that might have to do with our internet. Not sure.

Overall: Being able to keep our clients informed and up to date has been invaluable.

Fantastic experience. Team was well equipped to take care of us going in to this blindly.

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. We were able to pick up the general flow of info pretty simply. Once I had a grasp of it, editing size of rows, columns, and text was a breeze. Sometimes we will have 4-5 items on a section of our menu, other times up to 8-10. Resizing and adjusting on the fly is now second nature. Helps in the odd event we have to 86 an item or discount product to move it out at the end of an event.

Cons: Keeping the time and weather forecast accurate. That being said, that was the only issue I've ever had with the software, and it was related to Windows 10 updates not wanting to cooperate with the Quantum players. It has since been resolved, and is no longer an issue.

Overall: Time and money savings.

I have always had great experiences with Reach. I have used them at 3 different universities.

Aug 09, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and the integration with CSI. I like that we are able to generate revenue from the screens.

Cons: Sometimes the screens go off-line and it can be a pain to re-boot them. Some of the adds that are placed on the TV's do not support the lifestyles we are promoting.

Overall: It is great for marketing our materials from facilities to programs. The integration with social media and CSI is great!

Great system, it is a must have.

Aug 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fairly simple system to use. It works as it should without issues. Since we have had the system it has never been down. We have used it for emergency alerts and it has worked flawlessly.

Cons: Wish that different types of content could be added, although a lot of updates have been made and are being made to make this happen.

Overall: Easy advertisement and to get information out where it is needed.

The system is very easy to use and the support team is great!

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use
Fast response time for my contact and also support
Adaptability of changing templates to keep things fresh

Cons: Nothing so far since the software update. The issue (multiple text boxes) I had was fixed once updated.

Overall: Helps to keep our Members aware of new offerings and events.

Great customer service

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy it is to customize and schedule events and facility reservations. It looks sharp on the monitor especially with social media scrolling in real time.

Cons: I dislike finding and/or creating pictures to fit dimensions that fit the screen. It usually doesn't scale properly and the available stock photo is okay not many options but it's ok

Overall: It helps communicate more effectively to people walking into our building

Customer Support has been incredible!!!!

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really enjoy how user-friendly the software is. After the short training, I was able to set up our interactive monitor all on my own with ease!

Overall: I love the ability to access it anytime and anywhere. As a Technology Coordinator for a small school district, I am constantly running. It is a relief knowing if an important update needs to be pushed out it will take me just a few minutes!!
My administration was a little hesitant because of the yearly fee being quite a bit of money, but with the features and functionality the software provide, it may be worth every penny!! Will know more in a year!

We have had a good working relationship

Jul 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and it is very informative. We are using this in a new community center and this will allow us to share our programs with visitors

Cons: Not any I can think of yet, we have been using it for a year and have only had a few issues that have been taken care of

I've only dealt with changes of format and have always had good experiences.

Jul 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It appears that format changes are done very easily and I have heard no complaints from staff that administrates the messages.

Cons: At times our digital screen minimizes itself. I'm not sure what the issue is but it happens infrequently.

I LOVE REACH! I have partnered with REACH for the past 6 years at 3 different universities!

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is always easy to use and evolving to include the latest trends. I have not found another company that can offer all of the same services for such an affordable price with great customer service and management.

Cons: Honestly, I love everything about REACH, from the people to the software. They are always willing to work with me to resolve any problem I may have and brainstorm solutions/new trends for the future. This is a great company that is only getting better. No problems or regrets.

Overall: This software and equipment has helps me recruit sponsors, create brand awareness, promote our departments memberships, programs and services, as well as looks amazing when all said and done. The software developers, brand ambassadors, and content managers have a done a great job with all aspects of this software. Kudos REACH!

Very good

Jul 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and I like to be able to add all events with start/end dates at various times and not the week or day of the actual event.

Cons: Seems to work best on Google Chrome. (I'm old school. :)) I really don't have any other comment because I really like the software.

Overall: Easy to change the text on the sign on an ongoing basis.

Wonderful

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is really easy to use. They just completed an update and made it even more functional, increasing the possibilities. I love using this because it makes it so easy for our Digital reader boards and info we want to pass onto our guests.

Cons: When my reader boards aren't working, which doesn't happen very often. Even when it does the technical support team helps troubleshoot what the problem is and get is corrected as quickly as possible.

Overall: It is a visually pleasing way to display what it going on in our hotel.

GUI is not user-friendly but the customer support makes up for it

Jul 17, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Fairly flexible if you know what to look for. It has alot of options has far as content and layout.

Cons: It's hard to navigate. It isn't something that you can just log in and figure it out by playing around with it.

Amazing

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, fast uploads and support is always available. Also very excited to try the new app feature.

Cons: I can't do multiple downloads at the same time or at least don't know how to, but it's easy to learn.

Overall: I love advertising our programs through videos and this made it easy for our guests to experience our features.

Program is easy to use and the Customer Service has been fantastic!

Jul 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to manage and customize. Love that it is branded. It looks fantastic and we have received great feedback from members.

Cons: The font on our scrolling schedule is small (I want to see if we can get this bigger). Not much else that I dont like about it.

Overall: We used to have a dry erase board int he front with the classes listed. This software has allowed us to have the same information but with more professional look.

I am very satisfied and pleased with the REACH system.

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very easy to use and I like the features and functionality. The technical support is outstanding.

Cons: I wish there was a larger library of images, graphics and perhaps additional video/animation features. However, REACH is a very progressive company and are very quick to address customer needs.

Overall: A dynamic multi-media information system that is used throughout our sport and recreation complex to promote programs and services.

All aspects have been great. Customer service has been prompt and everything is running smooth!

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The biggest advanatage of Reach is the simplicity. Also, the web interface is very easy to use and requires no training.

Cons: The biggest con I have come across is that it runs off of a special local user on the system and the setup is a bit cumbersome.

Very easy to use and user friendly. Customer service is awesome and friendly. Highly recommend

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can use this product and update the announcements from my computer and they go directly to the signage in the lobby. Very user friendly, didn't take long to learn all the features. I also love how I can schedule announcements ahead of time and also schedule the ending date. The program also offers a great variety of stock photos

Cons: There has only been one time that the signage in the lobby said it was "updating" and I couldn't get it to actually update. I had to turn the little computer off and restart it. Other than that, I have no other issues.

Overall: Easy to use and easy to load announcements on our lobby TV

REACH has given us an easy to use and cost-effective way to reach our members.

Jul 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The interface is very intuitive and easy to use for building new announcements and schedules. The initial training was a breeze and it's simple to get new users up to speed as we involve additional staff in the marketing process. Customer support has also proven to be very responsive.

Cons: The only thing I would change is to make the software work in kiosk mode on smart TVs without requiring the additional mini-PC. This would be a cost savings for our organization and we would probably use the software in more locations.

Very easy to use and great customer support.

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is very customizable and fits our needs. It is very easy to upload content and design the display the way we want it to look. Also the price was great for all of the functionality that it has.

Cons: If I had to pick something I like the least about this software, I would say that it is sometimes difficult to exit the view on the computer we have running the software. We usually do CTRL+ALT+DELETE to restart the computer.

Overall: We were able to create a custom template to display all of the information we wanted shown.

My experience has been great with Reach. It is very user friendly & tech support is terrific

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use is my favorite thing about Reach. Being able to control multiple screens from the new dashboard it great. I am looking forward to watch some of the training pieces that have been added because I feel like I am only scratching the surface of what I can do. The new menu board for the pool looks great!

Cons: We keep adding televisions with a couple more coming this year so my dashboard list is getting full of devices to keep up with! I did get a little confused when the IP address changed & my computer kept defaulting back to the old sign in screen. I wish there were more hours in a day to be able to spend time exploring the new tutorials.

REACH Media helps us keep the residents in our community informed about exciting upcoming events.

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: REACH Media is an easy to use web-based software that I can access from any place with an internet connection via my phone or computer. The initial training was informative and easy to follow. I love that I can create my announcement slides in the web portal or use any other program I choose and simply upload the image. REACH regularly releases intuitive updates that make the process easier and easier. So now, when I accidentally make my slide the wrong size, I can easily resize it to fit without distortion. I no longer forget to go all the way through the publishing dialogue to set start and end dates and times. The last few updates have given me tools that I didn't even realize I wanted. Thank you!

Cons: I work in an office 20 miles away from the location of our REACH Media devices. Occasionally a box goes offline and it's a little tough to troubleshoot from across town. (On at least one occasion it was not the fault of the program, but an issue with the internet connection at our property. I had to back out of the program and troubleshoot those issues independently.) I wonder though, for other times when there's a Caching issue and my new slide doesn't load, if I could gain remote access to take corrective action. I have corrected these caching issues a few times, but was able to be on-site to do so. I must point out though, that I haven't had this come up in a while!

Overall: REACH Media helps us communicate with the residents in our community by sharing information about upcoming events, announcing important community information or emergency information, and making sure everyone can see our schedule whenever they like, by simply stepping off of the elevator! It helps us communicate and look good doing it.

Easy to use and simple

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Reach has a simple content management system that has just enough bells and whistles without overwhelming the end-users. Communications is a part of everything we do as employers and the display signage options from Reach help us be better communicators. Our client partners at Reach are good at troubleshooting and want to help us maximize our use of the content management system.

We've love the flexibility Reach offers us at multiple facilities and ease of controlling

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to populate multiple screens at multiple facilities from one interface is very helpful. My account managers are always able to come up with solutions to meet my needs.

Cons: We sometimes have trouble getting RecTrac to communicate with Reach. I wish Reach would proactively create a manual for troubleshooting RecTrac issues.

Overall: It's an easy way to share information at key locations.

This software is a great tool to help us communicate with our employees.

Jun 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very versatile and allows you to import pictures and videos to your screen. You can post announcements, flyers and get messages and information out to your employees. There is a variety of template selections and media/news tickers available.

Highly Satisfied

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Visually pleasing.

Cons: The scrolling daily schedule events fall off after they are over for the day. Our patrons like to see all of the classes in a specific day so they can plan for the next week.

Overall: Our digital information display board has been a blessing! Our patrons and daily visitors love to see the exciting things we display as well as easy access to important information. The team working with us has been amazing! Always quick to respond and super helpful. I would definitely recommend REACH Media to any one looking for digital displays.

Excellent and Affordable Digital Signage Product

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use
Appealing appearance
Integration with iCal
Excellent Customer Support

Overall: We had looked at many products over the years to bring Digital Signage to our K-12 campus, recently the push became more intense to make it a reality. After lots of research, REACH was the winner in our book. With the affordability and ease of use it was an easy decision for us. Can┬┐t wait to see what new features and enhancements they bring in the years to come.