Who Uses This Software?

REACH serves industries such as automotive, corporate, education, financial, government, healthcare, manufacturing, restaurants, retail, fitness / recreation centers and more!


Average Ratings

352 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $30.00/month
  • Pricing Details
    $30/MONTH
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • REACH Media Network
  • www.reachmedianetwork.com/
  • Founded 2005
  • United States

About REACH

Trusted by thousands of clients & the "5 Star Reviews" to prove it, our solution is so easy to use that you can be up and running in 30 minutes! Choose from our 100+ apps and templates to show schedules, social media, videos, weather, traffic, alerts and your important announcements. Prices start at $30/month (no contracts) and include unlimited support, training and user accounts. Our signage solution is perfect for clients who want an inexpensive, easy-to-use solution. Get a free trial now!


REACH Features

  • Automatic Player Updates
  • Content Scheduling
  • Media Library
  • Multi-Screen Support
  • Remote Display Management
  • Visual Editor

REACH Reviews Recently Reviewed!


REACH Provides Solutions

Jan 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: REACH software allows us to achieve our internal member marketing initiatives and communication in a highly effective way. Our members thrive on live, real-time information and the Scheduler accomplishes just that. There is no other way we could have accomplished that without the support and functionality of REACH. Additionally, our members are able to view and learn about the most essential announcements and events within our organization on the same screen. TVs are made larger and larger these days, but it's the REACH software on these TVs that illuminate our entire lobby area and walkway areas to that our members are most informed. Last but certainly not least, REACH is fully integrated with our membership software, making operating use seamless and consistent. As both an operating user of REACH and an active participant as a member myself, the REACH TVs are the most attractive and informative element we have within our space.

Cons: There is no con about REACH. From its member-facing views to our internal dashboard, REACH is easy to use and highly effective.

Overall: REACH has far exceeded our expectations. It's seamless to use and highly engaging among our member base. It's worth noting that whenever I or another REACH admin within our organization have a question, the REACH team is fast in their response...all the time. From the inquiry phase to the design and build-out to training and our launch, we've been extremely happy to partner with REACH. For several years before our launch, we wondered how we can create a digital all-inclusive facility schedule, key announcements, and highlight our social media activity in one. Our dream came true when we discovered REACH. Every day, our members thank us for the beautiful design lighting up our facility space informing them of exactly what they want to see and learn. We couldn't be more happier to recommend REACH to any organization interested in providing solutions to their customers, members, or clients.

Very satisfied with REACH TV

Apr 11, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the ease of uploading our flyer images (already designed) for each of our programs at the Bartlett Park District and not having to recreate the messages. I also like the preview feature on the desktop without having to be in front of the actual screen. Also, I like that I can change the order of our messages under the change order tab. And lastly, adding videos are as easy to upload as images.

Cons: I am not sure if this problem is on our end (internet connection- I have contacted our IT staff and they cannot detect a problem), but under Dashboard - the Network health is offline. When viewing the screen in the lobby, my recently uploaded announcements are running correctly. So I am not sure why it would say it was off line? Also, sometimes when uploading a jpg, Reach will skew the jpg. The image won't fit the total space. I can enlarge the image (by pulling out the corners), but I cannot stretch the image horizontal because the proportions are constrained (skewed). This doesn't happen often (maybe twice a month) but when it does I have to snag (program) my jpg and save it again. So I am not sure if something happens to that file when saving it to a jpg or if something happens to the file when it is uploaded to REACH?

Overall: My overall experience with REACH is great! The customer service is very helpful and answers my questions right away and also follows up after a problem is resolved. The ease of uploading our flyers has saved a lot of time. The REACH program is very user friendly. I have been able to navigate the program without problems.

Capterra loader

A Solid Piece of Software - Offering Custom Branding and Integrations

Sep 21, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that they work with you to design a custom template that matches your organizations brand. Then, they offer integrations (we use the eSpace integration for building schedule) and modules (weather, social media, video, graphics) that pull in data from multiple sources onto one screen seamlessly. I've seen other digital signage solutions that offer either split screen solutions or out-of-the-box templates, but those fall short in creating a seamless brand experience.

I also love how I can schedule graphics and videos for different days and times across multiple players/screens, and set them to expire and be removed automatically on a certain date.

Cons: One downside is they don't really offer weekend support. (I was able to get someone to message me back once, but the problem couldn't be resolved until Monday). We are a church and if something goes down on Sunday, we are out of luck. Most of the issues we were having were related to our players being on WiFi, which has as much to do with us as it does with them. Since we've hardwired all our players, we've been pretty much incident free.

Their lower-end PC's, which they ship by default, leave much to be desired. Consider upgrading a level or two for enhanced performance and reliability.

I wish the dashboard was mobile friendly. It is doable to scroll around and edit a few things on a smartphone, but it's less than ideal. In today's mobile world, I need to be able to make simple edits and check on player status' on the go quickly. Overall, it's backend dashboard is stuck in the past... but it does what it needs to do!

Overall: I've observed firsthand people coming into our facility and getting up-to-the-minute accurate information to help them find their way, be informed about upcoming events, and be entertained and inspired.

REACH's support team is great and they are super friendly... Willing to work through anything with you!

It's been a pleasure doing business with them and we are excited to keep expanding our network of displays in new and exciting ways in the future.

Great program that allows you to completely customize the display that you present to your customers

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use and update daily. I use the software to show the day's schedule in the building I work in, along with upcoming programs and classes that our department is offering to the public. The display is always fresh and looks great. Whenever a small problem has arisen in the past, it was dealt with quickly and efficiently by the reach staff. I was really able to customize the display to exactly what I want and I'm very happy with the product.

Cons: The fact that each display has to have its own license can make it expensive for smaller departments like ours. Our Recreation Facility is not overly large, but would benefit from having a second, smaller display in an area other than our main display. The fact that the displays have to be completely the same if they are wired to the same computer, or have a separate license for different displays can be prohibitive.

Overall: It gives our Recreation Center a way to visually present data and information to the public without always having to interact with them. We display upcoming programs and events, along with the time, weather, and the day's building schedule. It's a great visual reminder to the staff and participants alike of all the things going on in the department.

I had originally gone with a different digital signage company, but went with REACH and love it.

Aug 28, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It looks very professional and matches our schools colors and logos perfectly. The social media tie ins are also very nice. The YouTube plugin feature is also so simple it's almost idiot proof. I also love that the entire area can be customized to your liking. The Alert system is also very cool for snow days and delays. The parents really like that one. I also like being able to upload PDF files straight to the signs. We get a lot of clothing order forms that are in PDF, so I just toss those up on the signs and we're good to go.

Cons: The scheduling part is a little bit difficult to work with. We have Rschools and it seems to pull a little bit odd, but that may just be me needing to reach out to Customer support representative a little more. It's easy to get it synced up, but it shows (Home) after every event. Not sure why that is.

Another thing I've found a little odd is that it is sometimes hard to troubleshoot what is on the screen and what you are seeing when you do a preview. For example, if our FB is not working correctly the display will show all black but the preview will still show the content properly.

Overall: Better communication about what our students are currently working on in the building. We put everything on the signs from band concerts, quilting projects, sporting events, parent teacher conferences, lunch menus. Anything that goes on, we put it onto the signs so that when community members and family members are in the building they can get a pretty accurate and recent picture about what's going on at our school.

REACH, a customer's perspective

Dec 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Being able to edit/control content from literally ANYWHERE. This has saved our organization countless hours vs. the old way with USB thumb drives...not to mention 1 person can do the task that took 3 (with travel time) in the past! The Instagram posts are looking fabulous and the stock artwork saves so much time not having to scour the internet to create holiday greetings/notices of closure.

Cons: I know they are working on it already, but our Facebook posts sometimes appear strange and illegible. It seems only to appear legible when the post is not a 'shared' post or story...only when it's created on-page does it seem to appear legible.

Overall: From first contact to implementation took a while on OUR END due to budgeting into a non-profit system. When we gave the green light it went very well and quickly...but not rushed. Support gave all the information our IT staff needed for a quick, and wireless, installation and implementation of service. Easy to use right from the start and has become even easier to use than when we started two years ago. They will have to pry this system from my, cold, dead hands if the budget ever becomes too lean or a change is suggested. So, I guess you can say I am pleased with the system and value.

Capterra loader

Very Helpful Company with a Quality Product

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We can do everything in the cloud that I need, the software itself is intuitive and works well. If I ever run into an issue, the REACH staff are very easy to work with and I have enjoyed working with them. I am a person who is laid-back, but has absolutely no hesitation at letting companies know if I am unhappy (our my company is) with them!

REACH offers a very good product at a price point that has saved us considerable money while having 99% of the features we were used to using or considering using and added a few we did not have.

Cons: Very little. A few interactive items, I am used to programming myself versus working with the company for a minimal cost. I believe for most organizations, especially small business, this ends up being more of a feature as they can have dedicated people build whatever they need at exceptionally competitive rates. I am just a control freak, so it is more specific to my own personality and situation.

Overall: We are in the process of moving all of our academic signage over to their platform, with some testing and several signs activated. Everyone I have worked with at REACH has been very accommodating, has tried to understand my timeline (which has changed quite a bit due to some legacy equipment we were initially going to use prematurely hitting end of life) and have displayed qualities including being genuinely helpful, willing to go above and beyond to make sure our rollout is moving along as planned, and regularly checking to ensure our experience with the company is first-rate.

I really like working with the REACH program and it's support help.

Aug 30, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The software is very easy to learn and the support from the team is wonderful. Training went smooth and was easy to follow. The potential this program has is endless. There is such a wide variety to the stock images available that I am able to make any announcement style I would like. Another aspect that I like about the REACH program is the ability to "work ahead" on items that you would like broadcasted. What I mean by that is the option to set start and finish timelines. I am able to work ahead on different events two or three months ahead of time and then just set the broadcast date and not worry about it. There are many useful options that are attached with this program I however just named a few.

Cons: One thing that can be a bit frustrating is the way Windows updates do not sync with my end of the program. Here is an example of when happens...Windows has an update and when they do my monitor will go down. There is a big blue ribbon across the screen that lets you know you must perform a reboot. Well I am not able to reboot that in house. I have to make a ticket for tech support at REACH to do. Now with that being said the support at REACH responds right away and it doesn't take more than an hour to get things back up and running. The communication on their end is great I know exactly when they get the message and when they fix the issue. So that helps make it a bit less frustrating.

Great Visual Way to Reach Your Customers

Apr 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to customize the software for exactly what your needs are. Our display has local time and weather, in addition to the daily schedule of our facility, advertisements, and our company logo. It is incredibly easy to use, and the display is a great way to convey information visually to the people you want to reach.

Cons: The only con to this system is that you need a new license for each different display that you have. Our building is fairly large, and if I wanted to put two different messages/schedules in two different areas of the building, I would have to pay for two licenses.

Overall: Oftentimes, customers enter our facility there to attend a specific class or program. The REACH display helps us to quickly and visually impart other offerings that we have to our consumers. They may be in the building to attend a class with their child, but with REACH, they can quickly see the different adult programs we have to offer as well. Without the display, they wouldn't have that information, or even know where to look for it.

Using the Reach platform has really stepped up our facility look.

Sep 26, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We primarily use the Reach Software for our facility schedule. We also have it connected to our Social Media feeds (Facebook, Twitter, and Instagram). I love the capability of also adding flyers but we do not take advantage of this enough. Several of my colleagues in neighboring towns have been impressed and are considering adding this to their facilities.

Cons: Although it has happened often, we have had the system stop displaying our data from time to time. When consulting with Reach Service, it seems like it was an issue with RecTrac (Vermont Systems), however when speaking with Vermont Systems they made it seem like a Reach issue. The issues have been rectified but was difficult going back and forth between Reach and Vermont Systems.

Overall: Ease of use. Nice look. I neglected to select a few boxes in the last page - I also am an administrator and user of the software, in addition to helping pick out the prodcut.

Wonderful Product!

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I am able to access this software from anywhere. Even if I am not in school that day, I am able to send announcements out so the students/staff/community members can see them! I also love how user-friendly the REACH interface is.

Cons: I am not sure I would identify this as a con, but we always appreciate software that is low-cost because of the tight budget we are on. Even yearly specials or price knock-downs might help me sell the yearly cost to my administration!

Overall: One of our biggest goals as a school is to keep all stakeholders informed of what is going on within the school on a daily basis. Our interactive TV, along with the REACH software has allowed us to reach that goal. With a few clicks of a button, our daily announcements, student shout-outs, or other important notifications are published and easy for all to see.

REACH system for the City of Bell

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use! We are able to make any changes needed as we advance in our programs, events, announcements etc. We can upload and remove any images or programs and mess around with REACH when needed. It is reliable to use at our City parks for our patrons to see it is a catalog but on TV for everyone to see what the city has to offer.

Cons: As of now we have not had any issues with the software or service. I have been working closely with Dean Running in updating our REACH system for the City of Bell, with a new logo we need new changes with colors, backgrounds, announcements. We will be in process of creating something new.

Overall: My overall experience with REACH has been great. The service that I have been receiving to make the changes that we need have been helpful and patient.

Excellent Digital Signage Solution

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The REACH system is extremely easy to use. It gives us the ability to schedule content as far in advance as we would like. Once you have your content created it literally takes less than a minute to publish to however many screens you want.

Cons: Some more sorting options would be nice. Such as the ability to sort by "scheduled" content. Also it would be nice to schedule something for more than one timeframe at a time. For example, right now if I have a poster to publish for Monday to Tuesday one week and Thursday to Saturday 2 weeks in the future, I would have to do two separate publish tasks. It would be nice to be able to do it all at once.

Overall: Overall the company has been great to work with. They are very responsive and helpful when issues arise.

It's easy...even for me!

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I am a part of a team of 3 who have taken over the use of the platform. We had no idea how to operate the software, but we have quickly been able to grasp some of the features thanks to your online tutorials and a few contacts with your online support. I'm not typically very savvy with this sort of thing, but I've been able to grasp the basics in a relatively short time frame.

Cons: The only hiccup that I've experienced so far is in being able to adjust the end date for when an announcement becomes inactive. We have current announcements that are Active, but I would like to adjust the end date for when they become inactive so that I can phase them out. It seems that I'm only able to make them inactive instead of simply adjusting the end date.

As I become more informed about the functionality of the software, I'm sure I will encounter something in which the functionality is not ideal. However, I don't anticipate this being an issue due to the type of service we've received thus far.

Overall: We're really excited about utilizing more of the features that Reach provides. We have an amazing Marketing and Design team that has been able to create some impressive videos and images. As we become more familiar with the system, our desired outcome is to use the scheduling system to tailor messages to specific audiences. The quality of the content coupled with its timely release will hopefully support our desire to keep people connected to the business and to each other.

Informing over 1,000 employees daily

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Reach Media's CMS is incredibly easy to navigate and very intuitive. The features they offer definitely grab viewers attention to inform them of pertinent organizational matters.

Cons: I wish we had purchased the higher CPU players to prevent any lag or buffering when we call iframes into our widgets. Sometimes updates that are going on in the background may increase the blank space in a widget - however I will say, whenever this happens (rarely) Reach technical crew is very quick at helping resolve any issues.

Overall: I love working with REACH. Their customer service is very responsive. The newsletters they send monthly are great to see new trends or features - or just to be clued into what's going on. They are great at reinforcing a human element to tech company.

Wonderful Tool

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use. We currently have two screens that we use as informational boards for our guests/clients, letting them know where and when things are happening in the hotel. I can have them all displaying the same information, or have something only display on one of the screens.

Cons: When my reader boards are not working, which doesn't happen very often. Even when it does the technical support team helps troubleshoot what the problem is and will get it corrected as quickly as possible.

Overall: My experience with everyone at REACH has been phenomenal. The software is easy to use, and easy to update. We have been so happy with them, we are in the process of getting another screen to display information for our on-site restaurant.

REACH is a great tool that integrates with eSPACE.

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: REACH is integrated with our eSPACE event scheduling system. There is minimal set up that seems a little daunting when creating the first display? But once you understand what it's asking, as long as you follow the steps you can't go wrong. The team at REACH does a great job of asking what's needed and knowing exactly how to set up the displays to show information for spaces/events approved in eSPACE so there's never a conflict when somebody goes to use a meeting/conference room. If it was scheduled, it will be on the display!

Cons: Initially, there was a little bit of misunderstanding with the support team that helped us to implement displays based on what we were needing, but after this, we've had no negative experiences. Every once in a while I have to reset the software, but that's usually only because updates were pushed to our iPads.

Overall: We've been able to create a culture that no longer contends for meeting/conference rooms based on who needs it most. :) Now it's only about who put it on the calendar first.

REACH Media helps us keep the residents in our community informed about exciting upcoming events.

Jun 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: REACH Media is an easy to use web-based software that I can access from any place with an internet connection via my phone or computer. The initial training was informative and easy to follow. I love that I can create my announcement slides in the web portal or use any other program I choose and simply upload the image. REACH regularly releases intuitive updates that make the process easier and easier. So now, when I accidentally make my slide the wrong size, I can easily resize it to fit without distortion. I no longer forget to go all the way through the publishing dialogue to set start and end dates and times. The last few updates have given me tools that I didn't even realize I wanted. Thank you!

Cons: I work in an office 20 miles away from the location of our REACH Media devices. Occasionally a box goes offline and it's a little tough to troubleshoot from across town. (On at least one occasion it was not the fault of the program, but an issue with the internet connection at our property. I had to back out of the program and troubleshoot those issues independently.) I wonder though, for other times when there's a Caching issue and my new slide doesn't load, if I could gain remote access to take corrective action. I have corrected these caching issues a few times, but was able to be on-site to do so. I must point out though, that I haven't had this come up in a while!

Overall: REACH Media helps us communicate with the residents in our community by sharing information about upcoming events, announcing important community information or emergency information, and making sure everyone can see our schedule whenever they like, by simply stepping off of the elevator! It helps us communicate and look good doing it.

Having the REACH display in our store really helps us display information and it is very easy to use

Oct 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: -It's very easy to use

-I can schedule announcements to display and expire, which is amazing for planning things ahead of time

Cons: -Currently, the social media feed (Instagram and Facebook) shows very small compared to the size of our display.

-Tweets show without pictures

-The time stamp for our social media feed shows incorrectly.

-I have brought this up to our rep already, but there's another department that submits their announcements to our screen and our message gets lost. We didn't get a straight answer on why it's happening or a solution. I wish there was an approval procedure before another department can submit their announcements.

Looking Back After a Year

Jan 12, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software has worked seamlessly since we started using it a year ago. Including video clips and Youtube videos have has proven to be very quick and easy. It has allowed us to feature student produced videos contributed by both high school and three middle school broadcast programs on a daily basis.

Another area to mention is the calendar integration.

Cons: The only real shortcoming is the ability to edit announcement pages. For announcements that require some extra layering of graphics, we have had to use PowerPoint or Google Slides to construction the page and then upload the finished layout to REACH.

Overall: We have enjoyed working with REACH this past year. The customer service has been great from our account manager to the technical support. We are looking to expand our services in the future.

Great Software for any Small Business!

Oct 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's accessibility and ease of use. The more you use REACH the easier it is to use and to teach others to use. The program is great and does everything I need it to do, with ease!

Cons: The only problem I have with the software is that you must use a different license for each different display you want. We have a summer camp in our building and sometimes want to give the campers a different message than the normal foot traffic we see at night time, but this is not possible with the current software.

Overall: REACH helps us stay visible with our programs, events, etc, and reach people that might be in our building for a completely different reason.

Improved Communication with Members - Fresh Look for our Lobby

Dec 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The University Family YMCA has been using the REACH platform for about 3 years now. We love the intuitive features the software offers in an easy to learn format. You can really customize your slides and screens to what you want them to say and do. We have gotten consistent feedback from our members that they love what we do with our screen and are always stopping to look at what is upcoming in the branch.

Cons: Nothing too major! It would be nice to be able to customize the look or colors of the layout. A simple color change of the screen would catch eyes. At the Y we have 5 logos with 5 color schemes, so changing it season to season would be a nice, but not necessary, feature!

Overall: Member communication is up and members are registering for more classes that we promote on our screens. I have recommended the REACH system to our other branches in the YMCA of Greater Seattle association. The experience and the team at REACH has been wonderful. Looking forward to continuing to work with the lovely folks at REACH!

Reach is very accommodating and helpful. Their CMS is extremely user friendly!

Nov 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CMS GUI is very intuitive for the most part. Love the dashboard and being able to quickly view status of all players, both in our HQ and throughout the state. Their software is reliable and consistent. Support staff is very helpful.

Cons: If I have to think of things that I don't like about the software, it would only be a chance to improve the consistency of weather feeds, although your software is probably pulling from a third-party so this doesn't reflect much on REACH. The only thing I can think to improve their product would be to implement the App for content management. I have downloaded it, however it appears it is still in production.

Overall: Being able to quickly communicate to staff or members throughout the state. Staff being informed of local events also helps improve employee engagement.

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Advanced media solutions, simple integration and management.

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: REACH has done an incredible job of furthering our ability to "reach" our customer base to a level we did not imagine was feasible for us. Not only did they do this well, but quickly, simply, affordably and with wonderful customer service and human interaction. I have been nothing but impressed with their quality of service and committment to their clients.

Cons: I do not have any critiques on any of the services provided to us by REACH. In fact we look to further involve ourselves with the company down the road.

Overall: Increased impact range, ease of communication with clients, quality of service.

It just isn't very user friendly (for me, I'm old) :-0

May 18, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it gets the job done. It's colorful. I can work on it from any computer. I can have as many screens as I want.

Cons: That you can't change fonts color and size within the same text box. You can only make one screen alerted at a time. I would like a few at a time. All the screens don't have the same thing at the same time. (I have 5). I can't get the scroll option how I want it. Photos don't always move front to back. I'd like to be able to have a faded photo in the back of my text box. When you move to the edit box it messes up the location of the text (it makes it lower and won't move it to the top of the text box) I absolutely can't use this function.

Overall: Getting the word out. I make announcements and send newsletters but that doesn't seem quite enough :-)

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Easy to Use Product with Great ROI

Nov 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is the user friendly interface, fast customer service, stock image options, and preview modes.

Cons: As a designer who uses an iMac, the editing tools are less sophiscated and a bit cumbersome to operate when I need to fine tune an area. Some great upgrades might include an alignment tool for text boxes and shapes.

Overall: Reach helps us communicate to all of our audiences in a timely, visually appealing way. We've used other systems in the past, and Reach is the most affordable and easy to use. The customer service and support teams are fast and helpful. My overall experience is very positive.

After a full year using the product, we are still extremely pleased.

May 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are very impressed with the stability of the platform, after 13 months on the platform we have had 1 issue that was resolved by the excellent support staff within 30 minutes.

We constantly get positive comments from visitors, and customers on how much the digital sign adds to the decor of the lobby.

Cons: The only thing we would like to see added are some end user template customization tools for quick color changes, etc. This is a minor nit pick, as the design group is most responsive to change requests.

Overall: The Reach solution has allowed us to interact with our customers, and visitors in a way that was previously to expensive. We are able to showcase our products and services in real-time, and customize the display to fit specific customer visits which always impresses.

Has a couple of quirks, but overall great to use

Apr 03, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that I can control it remotely. I work from home so I can program it at home, and even if I go out of town or on vacation, I just need a laptop to update it.

Cons: A quirk in the time format of the system: in the Announcements section, you end at 11:59pm on the day you want it to end, but in the Schedule section, it ends at 12am the next day, so you have to put an end date as the day AFTER you want it to end.

Also wish there were more fonts available; it would be great to have access to the Google fonts library.

And would love to be able to move text boxes in the Announcements section using arrow keys to nudge, or be able to use some kind of alignment tool.

Overall: Easy to pick up, easy to use, once you know how everything works.

In general, the REACH system has been great to use, and is fairly easy to learn.

Mar 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The front end looks great on the screens! Being able to add text effects really attracts the eye. I like that it comes with a stock photo gallery, and being able to do a a quick preview of the announcements scroll is great. In general, the Announcements are easiest to work with, and the Schedule is more clunky.

Cons: The limited fonts. Please add more fonts, or ideally, the ability to upload Google fonts. We have a main font in our branding (Muli) but I can't use it on the system unless I add it to the image ahead of time, which negates the great text effects. Would also love if the Schedule was drag and drop, or some other way to add new schedule items. Sometimes, I need to insert one in an existing list and since it doesn't have a way to add a time (so it would self-order by time, not just date) I have to create a new item at the bottom and move every one down by hand.

We looked at a lot of scheduling software packages, but this one has been perfect for what we needed

Apr 03, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The feature that I like the most is that it allows you to display different images and videos while also displaying the main schedule. Our team enjoys having the weather and traffic displayed on the screen when they get here in the mornings.

Cons: The thing that I least like about the software is that it does not allow you to store a record of your schedule for longer than a week. We change the schedule daily, so our work-around is to save a pdf image of the schedule each day so that we have a record of our daily schedule.

Overall: This software has really upgraded the way we do scheduling. We used to fill out our daily schedule on paper, but now we are much more streamlined and our team enjoys the added features of seeing images, videos, weather and traffic in the mornings.

This is a review

Apr 08, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy of use for my entry level users and ability to manage hardware / restart hardware remotely. Also ability to import Vermont Systems Data

Cons: My large images are difficult to upload to announcements. Stock images/ backgrounds are improbable to find, need to be able to have more displayed at time or keyword search feature.

Overall: Can display "posters" from my desk to multiple buildings - love that.

When I submit a support ticket, I get 19 emails saying the ticket is open or transferred to someone. The ticket info I get via email is yet to be helpful to say something is fixed or in progress.

Reach solved our problem

Jan 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The part we like best about Reach is being able to update our announcements from anywhere. We can login at the office or from home and add up to date content.

Cons: I really can't think of a con. At one point I was having trouble embedding video but I believe Reach is rolling out a fix for that.

Overall: We have several TV/announcement boards at our school (6 to be exact). Before Reach we use to run a Power Point slide show in kiosk mode. It was cumbersome and it lead to us not updating content as often as we would like. We knew there had to be a better way. Now that we are running Reach, our content is fresh and we get compliments from parents all the time. As students and parents sit in our lobbies they naturally watch a TV. What a great way to get information out to people.

Reach Digital Signage Makes a Difference

May 15, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Reach helps us easily communicate within different areas of our building as well as with our other office buildings. It's become a part of our culture and everyone loves to see what's new. Reach works with you to develop the right template for your business/organization. Uploading and scheduling content is easy for the administrator and comes off high-tech to the viewer.

Cons: Creating content within the software is not as easy as doing so outside of the software. The text tool is clunky.

Overall: Overall I love it.

Easy to use, highly effective digital signage

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the easy to use templates, the easily located stock photos, user-friendly graphics and interface. Excellent customer service and technical support.

Cons: Nothing! We have not found any drawbacks or problems and are extremely pleased with this system.

Overall: We have found that our REACH digital announcement screen is a highly effective way to grab students' attention as they walk past and we depend on it for daily announcements and other topics of interest to our students and patrons. We love it and have never experienced any downside to this great announcement tool.

Many compliments from employees and guests about the design and versatility.

Dec 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is so much more you can do with this program than what we have attempted. We frequently have guests from outside the country, so maximizing their time at our company is essential. While on breaks, the tv screens provide a chance for our guests to watch a brief overview of our product, read live social media updates, and see how we have highlighted their visit with a warm welcome. Company updates for employees are easily shared as everyone enters the building.

Cons: While this program is incredibly user-friendly and fun to use, being technically inept can create a speed bump. (So, this is not a software problem, this is a "me" problem) I am intimidated by some of the options and am hesitant to try to learn. Your customer service folks have always been extremely helpful, kind, and patient. There is no hesitation on my part to ask for help ~ they truly are wonderful!

We have had nothing but positive experiences with the announcement screen and customer support.

Jan 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is user-friendly and makes it easy to create announcements with high visual impact. I love having easy access to stock photos and also having the option to easily upload my own photos.

Cons: The new template is slightly more difficult to use than the old one, but that may just be because I am not used to it yet. The more user-friendly, the better!

Overall: Our patrons love viewing the announcements . Since the announcements are so graphically pleasing, it is easy to grab the attention of passersby and to drive home our message effectively and easily.

Reach Review

Apr 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it was to setup and use and the support for the product is great.

Cons: I dont like that I have to always copy and past into notepad or another program to paste into REACH. I am sure it take all the formatting out from word or the internet. But that is just another step. You can copy and paste but the function for formatting do not work.

Overall: We rebroadcast church videos on our local channel. This has made that process so much easier. Now we can either grab a link from youtube or have the church upload their video for play.

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We've worked with Reach for over a year now and we've been so happy with it, we are adding on!

Apr 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that the software is web-based and I can update it from anywhere. Also, Reach is compatible with our registration software, which in turn, is less work for me. The customer service is amazing. They are quick to respond when I reach out and occasionally proactively check-in with me. When we give tours of our facility, one of the first compliments we receive are about the digital screens and schedules.

Cons: The cost of the software is somewhat expensive considering we have to pay a maintenance fee annually; however, in the end it's worth it. Reach helps our patrons find what they are looking for on our website and in the facility.

Wonderful

Jul 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is really easy to use. They just completed an update and made it even more functional, increasing the possibilities. I love using this because it makes it so easy for our Digital reader boards and info we want to pass onto our guests.

Cons: When my reader boards aren't working, which doesn't happen very often. Even when it does the technical support team helps troubleshoot what the problem is and get is corrected as quickly as possible.

Overall: It is a visually pleasing way to display what it going on in our hotel.

Our experience so far has been great! We have been getting great feedback from our views as well!

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to manage. Less troublesome with layouts and fantastic array of fonts, although we would like more added.

Cons: We run into stagnant periods where our finished layouts wouldn't load.

While working on a layout, the software kicks us out after only after a couple of minutes. We would like to have it open for an extended period of time, as we multitask often and this would be beneficial.

Overall: We have garnered a huge following from not only our internal departments, but from the community as well. We have several monitors set up at different sites, so we are able to capture an array of people who view this software. We are able to advertise and inform others in a different form other than just mass email or FaceBook.

Capterra loader

Reach System

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use it everyday. This big screen with the display is a great compliment to our facility. It keeps our students, faculty, staff and guest informed on what is happening in the building. Facility hours of operation, current and upcoming events scheduled in our facility. We also include our upcoming Athletic events, Group Fitness class schedules on the display. We can upload our flyers to promote our events and also video to highlight our events! We love it!

Cons: Nothing , I love the new layout very user friendly!

Overall: Keeping our community up to date with what is happening in our facility. They see it as soon as they come in and they know where to look. It really is a great asset to our facility and we could not be happier! The support staff is excellent! I have only had to use them a few time and each time they were able to solve my problem in minutes!!! Highly recommend.

To date, we are using Reach Media to project calendar events and school announcements.

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use - it's customizable, and the options to project varying media types allow for choice. We use it for announcements and scrolling calendar events such as sports and clubs. Because we live in a visual society, having the ability to use images to reinforce important points, is vital to our communication.

Cons: At times, there are glitches in the projection. Having said this, the glitches could be related to some of our equipment.

Overall: Continual support from Reach Media/

It's not a Reach to Implement Reach Digital Media into your programs

Apr 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using Reach Media for roughly 8 years and the product continues to get better. We bought the system to help advertise our Club Sports program to the University Community. Most of our college newspapers cover the big varsity programs (football / basketball / baseball / soccer) but could care less about the club sports programs. With our Reach Screen in a central part of the campus, many student now can get information on our club sports and when they play!

Cons: Still trying to come up with the perfect template that might allow the Reach Screen to operate in conjunction with a television that would show sports (ie ... ESPN) on the bottom of the screen. That would allow students to watch some live sports on the monitor while our announcements play directly above the live sports feed. Reach is always evolving and it is quite possible that they can do this already!

Overall: I have had a great relationship with Reach since Day 1. Whenever I need to troubleshoot a connection problem, they work with me on the phone until we get that problems solved. It never seems to take more than a few minutes! I plan to stick with Reach because I feel they do a better job than the other digital media companies.

Once I learned the system, it was smooth and straight forward- very user friendly in my opinion.

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how smooth it is and how many features it has. I wish there were more fade in and visual options, and longer length opportunities.

Cons: I have difficulty with videos that we do not have the specific download for. often times the videos we have are through YouTube, which does not upload well onto the system. It can skip and cause major delay issues very easily.

Overall: It is so easy to use and provide our members and visitors with rolling information regarding our missions and purpose.

We love REACH!

Dec 21, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that you can update the information from any computer as long as there is internet connection.

Cons: Our seems to lose internet connection a lot, so we have the reset the system quite frequently. That could be a problem on our end though.

Overall: We LOVE the REACH software at our recreation center. Our only issue with it is we've had to reset our PC numerous times over the past few years because the screens haven't appeared like they should. But, whenever we have a problem, the support team is very quick at responding and fixing the problem!

Easy and Effective

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very easy to use, and comes with so many options so you can decide what works best for you and your team!

Cons: Having to manually update the media players was a little tedious at the beginning, but we quickly overcame that obstacle and have not had problems since.

Overall: Our system makes it easy to communicate the information our members need from schedules to upcoming events, promotions, and even social media, we were able to design our system the way we wanted so communication was up to date. It integrates with other platforms we use so we only need to update information in one place and it automatically updates on our displays. Customer support is also exceptional!

E-Bulletin Board System

Mar 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Previous software that we have used in the past has been very cumbersome in terms of set up and data entry; it often took a long time before we could get information even posted on our electronic bulletin board systems. With the new software, the approach is very straightforward and quite easy to master. This has allowed our staff to get information posted quickly. Also the functionality of the system in terms of scheduled posts, time limited posts, etc. provides us with the versatility we needed.

Cons: Nothing currently...regardless, if he hit a snag, customer service is only a call away.

Overall: REACH helped us choose the software and hardware system that we needed to replace ones that were old and outdated. We were up an running in a very short period of time.

Anytime I have a problem, customer support is quick to fix and let me know.

Apr 03, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease with which is converts from our software to yours. Plus the customer service is great. Anytime I submit a ticket it is taken care of within hours. I also receive follow up calls and/or emails to confirm everything is fixed! Thanks!

Cons: this is more user error but I have managed to save 2 different log ins so I have problems every once in a while logging in and /or when I have to change a password, but overall love this system.

Works great in our gym

Dec 13, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to read formats for viewers. Easy integration for class schedule through google calendar. HD ads and stock images. Can upload videos for showing an exercise or class. A great way to let members know about our services, specials, new classes, events, welcoming new trainers and workout tips.

Cons: creating a new slide can be difficult with the text boxes as you can not text in different font size in the same box. It is hard to see the initial text box as they show up very small in the left hand corner. You have to manipulate the image to fit the box and it can be time consuming and you cannot crop an image if you only want a part of it and make the cropped image fill in the entire slide. To many limitations.

Overall: Support is wonderful and knowledgeable. REACH is a great asset for our gyms.

We've used REACH for several years and our experience has been exceptional!

Nov 29, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and convenience. I can access our TV's from anywhere in the world and teaching new staff the software is a breeze. As our Marketing Department is only myself and one part-time staff, the ability to "set it and forget" allows me to program a lot of our ads and event details during our slow time and saves extra work during our busy times.

Cons: That you can't set one ad to run at several different times. For example, one week on, one week off, one week on. You need to create separate announcements for each run time.

Overall: The software has allowed us to create revenue streams by offering ads space on our TV's. As well, other TV's on campus are known to malfunction and are often displaying error messages, where as our REACH system rarely falters. This has allowed us to be the leaders on campus in the area of digital marketing.