Who Uses This Software?

REACH serves industries such as automotive, corporate, education, financial, government, healthcare, manufacturing, restaurants, retail, fitness / recreation centers and more!


Average Ratings

164 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $30.00/month
  • Pricing Details
    $30/MONTH
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • REACH Media Network
  • www.reachmedianetwork.com/
  • Founded 2005
  • United States

About REACH

Trusted by thousands of clients, our solution is so easy to use that you can be up and running in 30 minutes! Choose from our 100+ apps and templates to show schedules, social media, videos, weather, traffic, KPIs, alerts and your important announcements. Prices start at $30/month (no contracts) and include unlimited support, training and user accounts. Our signage solution is perfect for clients who are non-technical and just want an inexpensive, easy-to-use solution. Get a free trial today!


REACH Features

  • Automatic Player Updates
  • Content Scheduling
  • Media Library
  • Multi-Screen Support
  • Remote Deployment

REACH Reviews Recently Reviewed!


The REACH Content Management System is a great tool that is easy to use.

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to Use
Quality template design
Great Customer Support
REACH is constantly improving their product

Cons: The hardware (mini-PC) that you purchase from them has not been the most reliable, often times needing physical interaction to reboot or reconnect to WiFi.

Quick response from customer reps. on our next steps. Always providing best solution.

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: All sites in one place. Interactive touch capability. Reach gives us a great price as a non-profit. Ease of developing and publishing a campaign that can be catered the specific audience at all times of the day.

Cons: Hard to say at this time but maybe the requirement of specific media player even though they offer it as a good price.

Overall: Great means to promote our classes that we offer and spotlighting our members.

Fast friendly support. They reach out to you offering to implement new offerings.

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Integrations with the most popular social media sites. Offers end users to post pictures in Instagram.

Cons: copying and pasting text does not always work very well, but this holds true for most web based products.

Very well designed system and easy to use even for beginners.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of our transition. We phased out our old digital signage system and was up with Reach the same day without a single problem. Amazing customer service and always willing to assist at a moments notice.

Cons: I don't have anything that we like least about using the Reach software. The implementation was a breeze and couldn't have asked for better assistance launching the new system.

Love the software and the displays in general. We've received great feedback from our customers.

Apr 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of use and the customer service provided by Reach. Our scheduling software is archaic so the help they provided during initial set up was wonderful.

Cons: The hardest part about the software is creating flyers that are both engaging to the public and fit the total area provided for each display.

Overall: We were able to reach a broader spectrum of the public for our special events and classes due to the Reach Displays.

Great program that allows you to completely customize the display that you present to your customers

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use and update daily. I use the software to show the day's schedule in the building I work in, along with upcoming programs and classes that our department is offering to the public. The display is always fresh and looks great. Whenever a small problem has arisen in the past, it was dealt with quickly and efficiently by the reach staff. I was really able to customize the display to exactly what I want and I'm very happy with the product.

Cons: The fact that each display has to have its own license can make it expensive for smaller departments like ours. Our Recreation Facility is not overly large, but would benefit from having a second, smaller display in an area other than our main display. The fact that the displays have to be completely the same if they are wired to the same computer, or have a separate license for different displays can be prohibitive.

Overall: It gives our Recreation Center a way to visually present data and information to the public without always having to interact with them. We display upcoming programs and events, along with the time, weather, and the day's building schedule. It's a great visual reminder to the staff and participants alike of all the things going on in the department.

The team has been very responsive when needing assistance.

Apr 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: We were evaluating digital signage products and our main concern was ease of use and training. The REACH product was very easy to learn and use. The team provided me a short training session and I was off and running in editing our template. Also, their online training videos are short and provide the information needed to make changes to our template. I showed my peer the product and he was able to learn it quickly and make changes to our site.

Another great service they provide is support for their computers that run the REACH digital signage software. Everything is configured and all we have to do is connect it and mount it behind the television.

Cons: We have been testing and trialing the REACH digital software and becoming familiar with the product the past few months. I would like to see an improvement in the color schemes, so they appear more rich in color rather than bright and flat.

Coming in new, knowing nothing this type of software was a difficult shift but REACH made it so easy

Apr 11, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The software has some amazing capabilities! Features that I had hoped for were already a part of the package were there. I did ask for something new and sure enough the support team was able to complete my custom request easily and perfectly. I think their software is their secret weapon. Plus it is platform agnostic so I can make changes with any device.

Cons: It is not very user-intuitive. The nomenclature is difficult to learn which makes the product seem much more difficult than it really is.

Customer service is great, whenever i have an issue with anything it is fixed by the end of that day

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's very organized making it easier to know which button to use. I also like that whenever there is an update to the software we are made aware and we receive a power point explaining the new updates.

Cons: There isn't anything that i do not like about this program. I find the entire program to be very smooth and easy to operate.

Love this product!

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very user friendly! Efficient, customers love the pictures and ads. Customer support is kind, knowledgeable, and very prompt at answering or returning calls.

Cons: I have been using this product for over 4 years. There is not a thing I don't like about this product.

Overall: Ease, control and precision

Capterra-loader

Advanced media solutions, simple integration and management.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: REACH has done an incredible job of furthering our ability to "reach" our customer base to a level we did not imagine was feasible for us. Not only did they do this well, but quickly, simply, affordably and with wonderful customer service and human interaction. I have been nothing but impressed with their quality of service and committment to their clients.

Cons: I do not have any critiques on any of the services provided to us by REACH. In fact we look to further involve ourselves with the company down the road.

Overall: Increased impact range, ease of communication with clients, quality of service.

Love the display and ease of use!

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use, very intuitive. You have many options of how you want your display to look and very easy customization too.

Cons: I have only been using the software for about 9 months so far and thus far the only con I've experienced is making sure pictures are under the size limit. That's an easy fix though to get it down.

Overall: We are able to promote and inform our members of events and activities that we have going on at our facility very easily.

Use Reach for all of our Digital signage in our YMCA branch

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to customize the screens to our members. Our older members loved seeing themselves on "TV". We have some standard information on our tv's but love to showcase all of our members

Cons: Would like a more robust design feature for the announcements. When importing word or power point files you have to adjust them to the screen. If there were a similar design feature on the Reach software, would be easier to create professional looking slides.

Overall: Real time interaction with our members.

Our Reach system has perfectly fit our needs. Feedback from our community has been very positive!

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of use is probably the best feature. After a quick webinar training, we were able to get our system running in just a few hours. The GUI is very intuitive, and it's really easy to upload PowerPoint slides. We've found that for what we wanted to do, the software is more than capable of delivering.

Cons: There isn't much to dislike, really. There is a bit of sticking when playing videos as an announcement - the videos will freeze for a second every now and then. The same seems to occur with our scrolling daily schedule - it will momentarily pause now and then, and doesn't look too fluid at times. Minor issue, though.

Overall: It made our entryway appear much more professional and modern. It has also helped us with advertising and disseminating information to our community members. Furthermore, it's allowed us to direct visitors without a physical body at our front desk.

To date, we are using Reach Media to project calendar events and school announcements.

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use - it's customizable, and the options to project varying media types allow for choice. We use it for announcements and scrolling calendar events such as sports and clubs. Because we live in a visual society, having the ability to use images to reinforce important points, is vital to our communication.

Cons: At times, there are glitches in the projection. Having said this, the glitches could be related to some of our equipment.

Overall: Continual support from Reach Media/

Easy to manage multiple screens with overlapping and unique content

Apr 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: REACH allows us to schedule announcements on multiple screens at any time. I also love the social media integration that creates content for us by pulling in curated hashtags.

Cons: The in-system announcement creation is not great. It's much easier to create them in another platform. Sometimes the system times out when uploading large files (50+ slides).

Overall: Transitioning to REACH was like night and day from our last provider. It's easy to use and customer service is great.

From the beginning talking to support team and getting the trial to purchasing the software was smooth.

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have tried out a bunch of different digital signage software and REACH media is the easiest to use by far and the fact that it looks very professional and has a lot of widgets you can add is great.

Cons: Honestly, so far I haven't noticed anything that I don't like but if there is something that I find that I feel can be improved I will be sure to advise.

Overall: It is exactly what we were looking for to utilize our digital signage.

Very easy to use software, with a very seamless deployment.

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like everything from the Ease of Use of the software to the customization of the layouts by their design teams.

Cons: We really can't think of any cons for this software, it just works and does what we need it to do.

Capterra-loader

As new clients we're very excited about the digital bulletin boards!

Apr 03, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Really easy to use. Our members are engaged and find the calendar interface very helpful We're already planning to expand the number of boards in our community.

Cons: We're still learning, so we don't have any comment here. We did have some challenges, but REACH addressed them, so we're happy.

Overall: The ability to manage the various systems, in various buildings, from any desk top is a great benefit. The ability to communicate with our membership using the digital bulletin boards is something we are very excited about and already seeing benefits from in our restaurant and golf course.

We looked at a lot of scheduling software packages, but this one has been perfect for what we needed

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The feature that I like the most is that it allows you to display different images and videos while also displaying the main schedule. Our team enjoys having the weather and traffic displayed on the screen when they get here in the mornings.

Cons: The thing that I least like about the software is that it does not allow you to store a record of your schedule for longer than a week. We change the schedule daily, so our work-around is to save a pdf image of the schedule each day so that we have a record of our daily schedule.

Overall: This software has really upgraded the way we do scheduling. We used to fill out our daily schedule on paper, but now we are much more streamlined and our team enjoys the added features of seeing images, videos, weather and traffic in the mornings.

Anytime I have a problem, customer support is quick to fix and let me know.

Apr 03, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease with which is converts from our software to yours. Plus the customer service is great. Anytime I submit a ticket it is taken care of within hours. I also receive follow up calls and/or emails to confirm everything is fixed! Thanks!

Cons: this is more user error but I have managed to save 2 different log ins so I have problems every once in a while logging in and /or when I have to change a password, but overall love this system.

LOVE reach! Customer service is the best!

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Software is easy to use and just makes sense. not too many functions to make it confusing. I love the newer dashboard!

Cons: I do wish video was easier to post... or if there was a video maker right in the software. A mobile app to post or edit slides from your phone would be nice.

After installation, I reached out to my trainer and everything was set up to be trained.

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The eye catching nature of advertising to current students and foot traffic. It has cut down on schedule questions in our office.

Cons: So far , so good, there is not anything that I have had issues with on the software. Anything confusing has been able to be answered by help line.

REACH has made our center look more professional and has taken such stress off of designing screens!

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use! I love the stock photos and I love that I can download those photos to add our logo to it and then create the screen. It is very clean and streamline!

Cons: The font option on the software isn't the best and its hard to design a screen with the way its set up.

Overall: The images and screens are vivid and professional. I love the new look our center has with such a small change.

I have been using REACH for five years and know I have not even began to utilize all its functions.

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I find it easy to use. I think the people who enter our building appreciate having the monitors so they know what is happening in the building and where their meetings are taking place.

Cons: I have found it frustrating when I see a feature, and when I click on it to utilize it, I am not at the price level to use it.

Overall: Communication with congregants.

We've used Reach for just over a year now, and actually added another player this year. Good produc

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very easy to use and upload documents. Even when there are areas that I haven't been on in awhile, I can quickly figure out how to get the content up quickly. Screen and graphics are engaging to members.

Cons: Redundancy of programming all the classes I have to put in. When putting in over 120 group exercise classes into the schedule feature, it admittedly may take me 3-4 hours or back and forth to get them all in. Not certain about another way to do this.

Overall: Opportunity to market onsite to our existing membership.

This has delivered as promised.

Mar 22, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The systems as always been very reliable with very consistent uptime. Support reacts quickly and problems are usual resolved within a short time.

Cons: A few hiccups switching over to the new dashboard made our users a little reluctant to try and use it.

Overall: A great way to communicate important messages and information across our whole manufacturing plant.

REACH has great software, easy functionality and great customer service.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: - Integration of all their media outlets
- easy to use
- customizable feel
- new website is easy to use
- the amazing customer service that is behind the software

Cons: - facility scheduling ideally would be a bit easier
- the new software had some early on glitches, but that has all been resolved :)

The Reach System is amazing and it has added so much to our center. Very informational for custome

Mar 21, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about the software is that I can do so much and it is very easy to maneuver around once you get the hang of it. (It's a lot to get use to but very user friendly!)

Cons: This does not apply to me because I like everything about it! I never knew that this program existed.

Overall: Learning this type of technology can go along way when it comes to building up information that pertains to your work place. I can teach others how to use the Reach System. I Love it!!!!

great

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It gives us everything we need for the center. the customers like it because they can see what is going on every day.

Cons: I have no cons at this point.the customers like it because they can see what is going on every day. and the staff can put the programs out. if there is one thing I had to point out I do not have one

Overall: community knowing what is going on in the center.

Gets the info I need out, easily

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy for anyone to learn and to enter information quickly.
The interface is laid out well for simple navigation.

Cons: the schedule software repeat function is sorely lacking.
I would like to see a calendar so I don't have to guess how many weeks to put up.

Overall: Marketing to patrons.

I wish it was possible to easily transfer a Microsoft office or powerpoint document right in

Mar 15, 2018
5/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: helps get messages out to our employees easily. We are a 24 hour facility so it is not always easy to make sure everyone knows what is going on around the building.

Cons: not being able to transfer Microsoft files or pdf's into the program. I would love to be able to post flyers directly from my saved files into the program, when I contacted customer support it took about 2 weeks to finally get an answer.

In general, the REACH system has been great to use, and is fairly easy to learn.

Mar 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The front end looks great on the screens! Being able to add text effects really attracts the eye. I like that it comes with a stock photo gallery, and being able to do a a quick preview of the announcements scroll is great. In general, the Announcements are easiest to work with, and the Schedule is more clunky.

Cons: The limited fonts. Please add more fonts, or ideally, the ability to upload Google fonts. We have a main font in our branding (Muli) but I can't use it on the system unless I add it to the image ahead of time, which negates the great text effects. Would also love if the Schedule was drag and drop, or some other way to add new schedule items. Sometimes, I need to insert one in an existing list and since it doesn't have a way to add a time (so it would self-order by time, not just date) I have to create a new item at the bottom and move every one down by hand.

I have been using this software for several months now and I find it easy to use and dependable.

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the ease of adding announcements and scheduling changes the most. I also like the ability to incorporate content that I create in other apps and post to my signage through this software.

Cons: The only downside I see currently is we don't have the ability to interchange our backgrounds. We do have various backgrounds but some change for seasons or holidays would be fun.

Overall: Easy to use.

Capterra-loader

The Reach system is very easy to use.

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use. We upload our own images. We also like being able to schedule a start and end date to the announcements.

Cons: We don't use the social media feature. And we don't use the video feature much because our TVs have the sound turned off.

Reach is easy to learn and easy to use.

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I can quickly and easily create a great looking announcement. It's a way to communicate with all employees because we are separated throughout the building.

Cons: I didn't like that I could only use one font in a text box but that has since been updated, which is great.

Came across a situation where I needed help, the response time was awesome

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and help is at your fingertips if you should run into any problems . Also a video was
supplied to help educate you on the programs uses.

My experience with REACH has been outstanding. Ease-of-use and customer service is bar none.

Feb 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease-of-use when it comes to uploading content and publishing announcements. I'm also pleased with the flexibility of canvas size. I'm also impressed with how well the signage renders graphics. It really is quite smooth and clear.`

Customer support is second to none!

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use of all the features, ability to add your own files, videos, photos, etc. in addition to the updated "on-site" features that allow you to create your slides within the system as well.

Cons: After the latest updates . . . Not much. We really enjoy all the features that are now available, including the ability to edit slides with a lot of the same features you find in our normal software (Word-etc.)

Capterra-loader

Great Customer service and Easy to use!

Feb 02, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: REACH has given us a platform to "reach" our members and guests through our facilities unused televisions. It is relatively easy to set up once you get through the basics. I am still learning the CMS, but all in all, it does what we want and looks great!

Cons: The scheduling feature can be monotonous, it would be nice to see that simplified if you are not importing a calendar from an outside source. I would like to see more randomness for some aspects of the system, Ie: we sell advertisements to outside companies to help pay for the system, and would be nice to say I would like 4 ads within each hour of these days, where now you have to specifically schedule the time of each ad for each day.

Overall: We are able to put out YMCA's information out to members and guests more succinctly, and with a more polished look than a powerpoint slideshow video that we were using before. Real time updates to programs and events are also very helpful!

There are several team members who use the software..so far it has been very ease to use!

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Many different layouts..good options for personalizing. Love that you can add news and social media.

Cons: At this point, we haven't noticed anything negative about the software. If there was to be anything, I suppose it would be that the postings are not immediate, but this is honestly not a concern at all.

Overall: Communication is HUGE in our district! This is yet another valuable avenue for getting messages to students/staff and parents when applicable.

We have had nothing but positive experiences with the announcement screen and customer support.

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is user-friendly and makes it easy to create announcements with high visual impact. I love having easy access to stock photos and also having the option to easily upload my own photos.

Cons: The new template is slightly more difficult to use than the old one, but that may just be because I am not used to it yet. The more user-friendly, the better!

Overall: Our patrons love viewing the announcements . Since the announcements are so graphically pleasing, it is easy to grab the attention of passersby and to drive home our message effectively and easily.

Capterra-loader

Reach TV is an easy to use, complete and minimal solution to employee communications and engagement.

Jan 24, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The Reach TV admin portal interface is accessible by any network with Internet access and a browserr. This makes it easier to administer from any device .

Cons: Reach TV is missing the integration of coorporate software standards like Microsoft Office, SharePoint, etc.

Overall: Employee communications and engagement, reinforcement of corporate vision and goals.

Easy to use and great tool for communication

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very easy to use to efficiently communicate information to our patrons in different locations.

Cons: The part I like least is the calendar tool - it is hard to format my information so that everything displays the way I would most like.

Overall: We are able to get information to multiple locations without physically going to each place which saves us time and money. Our message is also consistent in each location as we do not need to recreate information several times in several locations - create one file, display it at multiple locations and we're done.

Very easy install and very user friendly

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The templates offer such beautiful designs. The ease of adding and removing graphics is exactly what we need. The schedule is perfect! Being able to automatically delete graphics after scheduled date is perfect.

Cons: We have run into several issues connecting our social media. I think overall it is a user error and once we put in a service ticket the problem should be resolved.

Capterra-loader

My experience so far has been great.

Jan 11, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I feel like the new dashboard is much cleaner, and I like that you can either create something internal, or import other designs so easily.

Cons: I would like to be able to export what I create in the reach software to be used in social or web without recreating.

Overall: It's very easy to use and has had very little issues.

Reach is responsive and progressive.

Dec 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reach offers responsive and helpful support on a consistent basis. The software is easy to use and the screen presentation is pleasing to the eye.

Cons: I would like to see an easier way to schedule information in the Mobile Application. eg...Exercise Class Listing.

We love the digital messaging system that the Reach TV screens provide.

Dec 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that our screen design and layout was fully customizable. We choose a message area, a weather bug and down the right side we scroll our schedules. I especially like the schedules and Reach made it easy to bring in and stream our schedules from our mobile app.

Cons: We don't have a hard wired connection, and videos sometimes put too much demand on our Wifi during high usage times.

Overall: Improved member communication and awareness and we've been able to reduce the amount of paper posters and flyers hanging around the building.

Overall I think it's fairly easy to use.

Dec 15, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Can modify on the fly. The dashboard where i can see all of the players at once is nice too. I also like to be able to preview what's showing.

Cons: It has been challenging for us in the past to know when the computers turn off/go down and troubleshooting what's happening.

So far the staff and software have been great.

Dec 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: On our end the software is easy to use and learn. It was easy to train new users and our staff likes the looks/feel of the product.

Great program with lots of functionality

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Great customer support. Enjoy all the different features and functions with being able to use videos/social media and the quality of the announcement slides.

Cons: Have only had a few glitches with getting the program started at first. Would like to see a change in the saved pictures so that you could save them all and then rearrange them into categories.

Overall: Very easy to use and gets our announcements and class schedule out to all of our staff and clients at the studio. Love the versatility with videos vs still shots on the screen. Love that it can be programmed very quickly to get new or special announcements up onto the screen in just a few minutes. This is such an improvement over the power point slides that we were using for all of our studio announcements.

Customer service and training was excellent. One of the customer rep was quick to answer emails and very helpful.

Dec 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use and the product is very versatile. The schedule feature is great as well as being able to upload video.

Cons: I don't like the text tool. It is a little clumsy and hard to move the text box where I want it. I tend to just design my work in another program and then upload it to the page.

Overall: We get great reactions to the professional design. This product exposes visitors to our church and our congregants to upcoming events.

REACH Media has made it easier and faster to keep our customers informed and up to date.

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: REACH Media is very easy to use and all new users go through a tutorial with a member of the REACH support team.
Customer Support is always helpful and quick to respond. (Cons: None.
We had trouble getting the software to connect initially, but thanks to their customer support we were up and running within an hour.

The REACH team has provided us valuable training, prompt responses and excellent customer service.

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: The REACH program is very user friendly and simplifies the process of updating important information in a quick and efficient manner. The dashboard has always provided easy navigation and with the newest update it gives the REACH program a whole new updated look with new features! I'm excited for future features as well like the calendar!

Cons: Sometimes it's difficult to manage the text and photo layers when creating an announcement. I would like to see layer management feature offered in the future. "Send to back", "Send backward". "Sent to front", "Send forward."

I love having this product and love the great customer service provided!

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and professional looking result. The quick turn around time for support is another plus!

Overall: It helps make our Community Center professional and organized,

Great customer service and friendly staff!

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use with and we have the ability to post all kinds of information. The additional weather radar and traffic map are great.

Overall: The software is easy to use and easy to train someone on.

Exceptional service and a fantastic product!

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Yukon College is absolutely loving our newly installed REACH signage system we have received numerous positive comments from students, staff and visitors on how dynamic and engaging it is. As administrators, we are also thrilled with how simple and intuitive the content management system interface is this makes it a LOT easier for us to train our other staff on adding/changing content. One of the very best things about REACH, though, is the customer service commitment, the attention to detail, response times in the event of issues and overall sense of value placed on the customer is priceless. We are now using REACH as an example of what we are looking for when we attempt to engage other service providers!

Many compliments from employees and guests about the design and versatility.

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is so much more you can do with this program than what we have attempted. We frequently have guests from outside the country, so maximizing their time at our company is essential. While on breaks, the tv screens provide a chance for our guests to watch a brief overview of our product, read live social media updates, and see how we have highlighted their visit with a warm welcome. Company updates for employees are easily shared as everyone enters the building.

Cons: While this program is incredibly user-friendly and fun to use, being technically inept can create a speed bump. (So, this is not a software problem, this is a "me" problem) I am intimidated by some of the options and am hesitant to try to learn. Your customer service folks have always been extremely helpful, kind, and patient. There is no hesitation on my part to ask for help ~ they truly are wonderful!

We've used REACH for several years and our experience has been exceptional!

Nov 29, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and convenience. I can access our TV's from anywhere in the world and teaching new staff the software is a breeze. As our Marketing Department is only myself and one part-time staff, the ability to "set it and forget" allows me to program a lot of our ads and event details during our slow time and saves extra work during our busy times.

Cons: That you can't set one ad to run at several different times. For example, one week on, one week off, one week on. You need to create separate announcements for each run time.

Overall: The software has allowed us to create revenue streams by offering ads space on our TV's. As well, other TV's on campus are known to malfunction and are often displaying error messages, where as our REACH system rarely falters. This has allowed us to be the leaders on campus in the area of digital marketing.

REACH gives our college a great product for low cost and low maintenance.

Nov 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is fairly easy to create quick messages for the sign. For the most part even more detailed designs or animated messages are not hard to do. I like that I can search for messages, now that we have many in the system, that is a nice feature (when you can remember what you named the message).

Cons: When we moved from one software release to a new one, many of our signs didn't "look" right anymore and had to be reworked. That was a bit frustrating. Now my biggest issue is when you create a sign using a certain font or size of font, you think it is going to look a certain way, but when it publishes it does not look as you expect.

Capterra-loader

I love it! We had just made the switch from Visix to Reach and we are totally satisfied with Reach.

Nov 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software was easy to install our IT department had no problems with the installation and setting up the connection with EMS. IT department really liked that when they called in for assistance a live person answered the call. I really enjoy the functionality of the software. Customer support is great they are positive and responsive.

Cons: I have not experienced any cons about this software so far in my short time using it. The software works great for us.

Overall: This software made me look great, my Director really likes the layout of our lobby monitors. I am so glad Reach attended the EMS Conference so that I could discover them.

Reach has been amazing, setup was quick. The Product looks beautiful.

Nov 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of managing the updates is great, and the support staff is prompt when we need to update the template. I tried a few solutions before finding Reach online, and I wish I found them first.

Cons: If I have to list a con, it would be the lack of ability to modify the template myself. But I do understand that to maintain compatibility it's best to let Reach handle it.

We've had a great experience w/ REACH. The software is easy to use and customer service is excellent

Nov 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: * Ease of use
* Good selection of images
* Features and functionality are very good, despite some usability quirks (ie. Inability to save vertically oriented photos)
* Excellent customer service
* Well functioning, innovating software

Cons: Other than a couple of usability quirks, I'd rate our experience as top-notch.

Overall: Ease of communicating information to parishioners, attractive promotional vehicle for church events and activities, community-binding role, with functionality to create slideshows of pictures,

i can easily update and maintain announcements daily without wasting a lot of time

Nov 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: it's very easy to take announcements in multiple formats (ex. jpg, pdf, png) and post them with minimal work while also having the ability to create my own announcements

Cons: there is no way to preview photos/graphics built into the system without going into the create new menu, also i cannot maintain my uploaded photo category folders without going into the create new menu

Great customer service. Sales and Implementation were wonderful. Easy to use technology!

Nov 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the web based functionality so that the marketing materials can be edited from any PC or Laptop. The hardware installation was very easy to install and is compact. The presentation and images are of high quality. Having a "template" set up by your experts was extremely helpful. Again, your sales and customer service representatives have done a fantastic job! I've already recommended Reach to my technology group that works with other banks and other industries.

Cons: I would like to learn how to design and create my own templates so that we could change the format once in a a while. Otherwise, we love the product and have nothing but good things to say about it.

Overall: Professional Marketing, Ability to Advertise our Interest Rates and Account Products, Notify the Community of Upcoming Community Events, Stock Ticker Feed, Inform Clients of the Weather, and the Ability to Upload YouTube videos for Client Education.

Very User Friendly Application

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The application is very user friendly and easy to setup. Training was less than 30 minutes for our users and they were able to go right away and setup/modify their display to what they wanted. This is much easier to use than the vendor supplied content management application for our digital signage.

Cons: Wish it had an improved way to display websites. Some of the editing pieces are a little clumsy like trying to move text you need to learn a trick, but nothing you can't work through.

Reach is very accommodating and helpful. Their CMS is extremely user friendly!

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CMS GUI is very intuitive for the most part. Love the dashboard and being able to quickly view status of all players, both in our HQ and throughout the state. Their software is reliable and consistent. Support staff is very helpful.

Cons: If I have to think of things that I don't like about the software, it would only be a chance to improve the consistency of weather feeds, although your software is probably pulling from a third-party so this doesn't reflect much on REACH. The only thing I can think to improve their product would be to implement the App for content management. I have downloaded it, however it appears it is still in production.

Overall: Being able to quickly communicate to staff or members throughout the state. Staff being informed of local events also helps improve employee engagement.

Easy to use and very effective way to market

Nov 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can easily add slides from my computer and it pushes it out to the screen immediately. The colors are bold and our customers have commented that they like the new features.

Cons: I wish creating a new slide was as easy as it is in Powerpoint. I like the WordArt feature there. The font choices in Reach are a little limited.

Overall: Easy marketing to our customers. Easy to use and can be updated quickly.

Clean, clear, and easy

Nov 05, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to have all control from my pc, very easy to use and train others on. We have been using for about 5 years ans the continued upgrades and communication are amazing.

Cons: The only downfall which I sure is not the company is continually having to relink social media. This is not a big deal just a small inconvienance.

Overall: We utilize this software as a marketing tool inhouse for new and exciting programs as well as general comminication.

Lightweight & Versatile

Nov 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really enjoy the flexibility of being able to make on the fly changes to our internal signage. Working with support has given me confidence in knowing that issues will be resolved in a timely manner. The development team is a lot of fun to work with and extremely understanding and sensitive to our needs. This is an all around great product and I would definitely recommend this service to a friend/colleague.

Cons: If I have to list one, then I have to pick on the CMS as it relates to announcements/file storage. I have a relatively exponential learning curve for software but I can't seem to quickly grasp the concept of manipulating files within announcements and how they all link to devices.
Again, I am nitpicking because I'm sure that if I just watched your training resources (another Pro), I'd be fine.

Overall: Cost savings, centralization of content management, lightweight operability and hassle free service and support.

I mainly interact w/ customer service (don't update our systems), the people are great to work with!

Nov 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility to either create a graphic in the system or upload a file that we created for other uses. It allows the staff at facilities to create messages who don't have the graphic experience or software and allows us to keep consistent looks and messaging for larger events that our marketing team has designed.

Everything has been great!

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and if there is an issue it is resolved same day. Even when it is my error, the techs are very helpful and explain what I can do to prevent this in the future.

Cons: IT would be nice to customise which player plays which announcement. We use the displays to greet guests. If we have more than 1 guest arriving in a day, we have to loop the announcements, and cannot guarantee they will see their company when they walk in.

Overall: Easy to set up and use. Customers/Clients love it. It makes your company feel modern

Excellent support, easy to use and very affordable for our university

Oct 31, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Support is always very prompt and comes to a resolution very quickly. I have developed great relationships with our account team and have turned over all product support to Reach, as opposed to our previous vendor who required much more of my operational resources.

Cons: Would appreciate more integration capabilities with outside software applications. I think the toolset is still maturing but is pretty adequate for our digital signage needs. Obviously the key is to find a balance between software integration options and ease of user interface to take advantage of those options.

Excellent Service, works great, customer Service is responsive & the features are more than adequate

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Easy to use/navigate
- Easy setup
- Helpful support
- Abundance of features
- Great user interface and quality

Overall: Guests gain information about the school and it's a cool feature for our lobby

The program is very simple to learn and use.

Oct 26, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The header that displays your organization a long with the current date time and weather. Also the consistency of display across several TV's throughout our campus with the ability to individualize editable content in different locations.

Cons: the inability to change font size of some social media content and some of the limits within the edit of text.

Overall: Reliability and ease of use.

Quick customer service that checks in to ensure you're good to go! Tutorials are great to learn.

Oct 20, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that the software can be customized to whatever organization you use it for. Customer support is always quick to respond when there's an issue with the overlay or just with the system overall.

Cons: It's a little hard to learn how to use if you aren't familiar with the software. Although the tutorials are great and explain everything, sometimes I wish I would be a quick and easy fix.

Overall: Clean and easy way to display our events and what is going on within our department.

Highly reliable players and an easy to use interface.

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reliability. Players work. System works. Operation of the software is easy to use and to teach to others.

Cons: It would be nice if you could adjust the time of day and end dates without having to publish an announcement.

Overall: Informing our citizens.

Great program with great support

Oct 17, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The newest changes where you can upload PDF and videos. Makes it much easier to load content.
Being able to display daily facility schedules
Easy to use and train people. We have expanded quickly to 9 sites.

Cons: Wish REACH could talk with our facility scheduling software (CLASS) so we did not have to manually upload our schedule.

Overall: Promotion of our programs across a wide area with minimal time and resources (paper flyers).

Capterra-loader

Awesome support from implementation through current Production support

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of operational platform support on AWS. Limited time spent by me and my staff to keep it up and running. Easy to use web interface. Excellent support model. Very reasonable cost.

Cons: Release process could be more refined. Product purchase when it comes to new hardware is not fully developed. Need to scale up support & purchasing process for a large customer base as opposed to emailing individuals for customer needs.

The customer support is great! They are always prompt in assisting!

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. The size of the announcements. Customer service assistance. Very few times when the system acts up.

Cons: Some of the limitations with the YMCA's branding but their branding requirements are very specific.

Reach is easy to work with and have responded to requests

Oct 04, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use has nearly everything we wish to do. People stop all the time in our lobby to look at it. they especially like the news feed.

Cons: Would like to connect our room booking software in with the reach software so it would update automatically if changes occur.

Overall: We can sell ad space if we would choose to.

Great sales team, high level of communication

Oct 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of posting new announcements on the system. There is a good selection of images to use. Easy to manage multiple players.

Cons: The user management screen. Would like to see it more of a spreadsheet with drop-down menus instead of clicking on each header.

Easy setup and design.

Oct 04, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use and video upload. The format looks very professional! It is a great way to share our message and work on our branding!

Cons: Announcement design could be upgraded. Preloaded slides where you could fill infomraiton in would be great!

My experience with Reach has been GREAT! Customer service is outstanding!

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very easy to use. Uploading videos is a welcomed new feature. Overall, the software is great!

Cons: Glitches with the advertisements. Probably due mostly to our IT issues though. The file upload size has been an issue in the past but the customer service team was there to assist!

Overall: Being able to sell our own advertisements is a new boost to our revenue streams. It has helped us push for a new position to help fill that role without the software that would not be possible.

Having the REACH display in our store really helps us display information and it is very easy to use

Oct 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: -It's very easy to use
-I can schedule announcements to display and expire, which is amazing for planning things ahead of time

Cons: -Currently, the social media feed (Instagram and Facebook) shows very small compared to the size of our display.
-Tweets show without pictures
-The time stamp for our social media feed shows incorrectly.
-I have brought this up to our rep already, but there's another department that submits their announcements to our screen and our message gets lost. We didn't get a straight answer on why it's happening or a solution. I wish there was an approval procedure before another department can submit their announcements.

great customer service always!

Sep 29, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have very little knowledge of design and software programs and this is so easy to use! From the first day I moved into my marketing role, I was able to use it with ease.

Overall: not sure I know all about it yet, maybe a tutorial on all the features? I'm sure it's capability is beyond my skill set.

Reach is easy to use and they have good customer service

Sep 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reach Software is easy to use and has the ability to log in from anywhere. Low fee to have it as well.

Cons: It would be nice if I could preview the daily schedule in chunks instead of having to watch the whole thing scroll through.

Overall: We are able to tap into the computer from anywhere which makes it easy for any staff member to update the slide show.

Using the Reach platform has really stepped up our facility look.

Sep 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We primarily use the Reach Software for our facility schedule. We also have it connected to our Social Media feeds (Facebook, Twitter, and Instagram). I love the capability of also adding flyers but we do not take advantage of this enough. Several of my colleagues in neighboring towns have been impressed and are considering adding this to their facilities.

Cons: Although it has happened often, we have had the system stop displaying our data from time to time. When consulting with Reach Service, it seems like it was an issue with RecTrac (Vermont Systems), however when speaking with Vermont Systems they made it seem like a Reach issue. The issues have been rectified but was difficult going back and forth between Reach and Vermont Systems.

Overall: Ease of use. Nice look. I neglected to select a few boxes in the last page - I also am an administrator and user of the software, in addition to helping pick out the prodcut.

I have nothing but good things to say. It will be easier the more I work with it.

Sep 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A lot of features. Quality and speed of service. I do like the mini PC's that are now in use. They make the system fly.

Cons: In the world of Google products, the software is not necessarily intuitive. I don't know if it can happen, but to make it more like a Google product would benefit our school.

Overall: We use it to show pictures of students and show the schedule for the building. We have seen a better sense of community within our school with these monitors around the building.

Great support in setup and design. Ease of use.

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the contemporary look of the display templates and the ability to pull in my social media accounts and other information from my Schoolwires website.

Cons: I wish the repeat button on the daily schedule;e would let you click off on calendar dates to schedule for a four day rotation cycle.

Overall: Flexibility with content and the ability to keep the content current.

Stability can be improved. Players get offline or shutdown randomly.

Sep 21, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use functionality. easy to use content. Overall, I like this product better than our previous product.

Cons: Wireless connection is not that reliable. It keeps dropping players offline after few days of restart.

Overall: Easy to manage.

This is a unique and valuable tool to communicate with our employees

Sep 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to communicate with our employees and and I use it to display photos of events we have had, birthdays and morale boosting messages and upcoming events.

Cons: It is a little user unfriendly however this just may be that I have not had the adequate amount of time spending learning all the different capabilities that come with the software.

Overall: It is a very good tool to communicate with employees.

We're a new REACH customer with one player. Still working through logistics, but are quite pleased.

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software seems fairly easy to use once we played around with it. Still learning what we can and can't do with our admin account.

Overall: Very easy to set up and implement. So far, no major issues we've encountered.

Amazing system with great support!

Sep 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The look is sharp and Reach is always updating their system! I love the tech support. This is a great product.

Cons: I really can't think of anything that except for when you share your Facebook posts the content is too small to display on the TVs.

My experience was VERY pleasant. The employee at Reach was helpful and patient with me.

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That I can make changes whenever I need. Furthermore, I can insert video and graphic to make my idea look great.

Cons: I am seating here trying to think of something that I don't like and I thought I had something. However, after I went and check they had the option to specify what time I could start and end a video. So if I have to say something, I wish they had more templates option but I understand that they are growing into a great company to serve people need.

Overall: I have the benefits to broadcast the church messages and upcoming events.

Nothing but amazing service from the care team and the product looks great for our guests.

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Look very professional, great options for layout and animation, and #1 is the customer support. I've never had any major issues but any questions or help I've needed, they were fast and friendly with their response. It's a real person and they are knowledgeable. Quite refreshing.

Cons: nothing. It's just what I wanted. I have no complaints and if there were any, the awesome customer service team would fix them with pace and urgency anyway.

Overall: Exposure, information and knowledge for my team and our guests walking through the door. I can stream videos, change content easily and keep the waiting room entertained while they wait !

My experience thus far with Reach has been professional, informative and pleasant!

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like scalability and ease of use to be the top of my list. However, I'm still new to the software.

Overall: This software will allow our company to connect better throughout the various departments by way of KPI's, announcements and celebrating individual as well as company goals.

I've been using this software for close to 2 years.

Sep 06, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the way items created in REACH look on the screen. The customer service is personalized, and response quick.

Cons: There are a lot of features that I would like to use, but don't know how. I will be looking to REACH for training on this.

Overall a fantastic experience...definitely a great value to our organization.

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Really great quality and a great response time to user error questions/concerns. Had a glitch with Rocky Ford machine and they walked me through correcting it...so easy! Had some video loading issues, ended up being my error and slow connection on my end but rep was very patient and genuinely concerned to help me.

Cons: Facebook/Social Media posting never worked out for us. It never looked good. If you could figure out how to make it look like FB/SM actual posts that would be fantastic.
Stock Images/Art are a bit limited, but easy enough to Google and upload needed artwork. Melding the Text/Image overlay options would be great.

Overall: I can control 3 office locations (more if budget would allow) from ANYWHERE on the planet with internet connection. Saves me A LOT of time and mileage not having to take jump drive to each location anymore. KUDOS!

We use REACH Media to facilitate our announcement screens.

Aug 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: REACH Media works with their clients to create unique specific interface that reflects our school. It is easy to use; it can be formatted to fit our purpose and reflect our school.

Cons: There is a learning curve involved. We have 5 screens/monitors. There is no unique naming system for each monitor to use when needing to isolate problems.

Overall: Continuously updated announcements. Local control over content.