Who Uses This Software?

REACH serves industries such as automotive, corporate, education, financial, government, healthcare, manufacturing, restaurants, retail, fitness / recreation centers and more!


Average Ratings

238 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $30.00/month
  • Pricing Details
    $30/MONTH
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • REACH Media Network
  • www.reachmedianetwork.com/
  • Founded 2005
  • United States

About REACH

Trusted by thousands of clients, our solution is so easy to use that you can be up and running in 30 minutes! Choose from our 100+ apps and templates to show schedules, social media, videos, weather, traffic, KPIs, alerts and your important announcements. Prices start at $30/month (no contracts) and include unlimited support, training and user accounts. Our signage solution is perfect for clients who are non-technical and just want an inexpensive, easy-to-use solution. Get a free trial today!


REACH Features

  • Automatic Player Updates
  • Content Scheduling
  • Media Library
  • Multi-Screen Support
  • Remote Deployment

REACH Reviews Recently Reviewed!


Great program that allows you to completely customize the display that you present to your customers

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use and update daily. I use the software to show the day's schedule in the building I work in, along with upcoming programs and classes that our department is offering to the public. The display is always fresh and looks great. Whenever a small problem has arisen in the past, it was dealt with quickly and efficiently by the reach staff. I was really able to customize the display to exactly what I want and I'm very happy with the product.

Cons: The fact that each display has to have its own license can make it expensive for smaller departments like ours. Our Recreation Facility is not overly large, but would benefit from having a second, smaller display in an area other than our main display. The fact that the displays have to be completely the same if they are wired to the same computer, or have a separate license for different displays can be prohibitive.

Overall: It gives our Recreation Center a way to visually present data and information to the public without always having to interact with them. We display upcoming programs and events, along with the time, weather, and the day's building schedule. It's a great visual reminder to the staff and participants alike of all the things going on in the department.

I had originally gone with a different digital signage company, but went with REACH and love it.

Aug 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It looks very professional and matches our schools colors and logos perfectly. The social media tie ins are also very nice. The YouTube plugin feature is also so simple it's almost idiot proof. I also love that the entire area can be customized to your liking. The Alert system is also very cool for snow days and delays. The parents really like that one. I also like being able to upload PDF files straight to the signs. We get a lot of clothing order forms that are in PDF, so I just toss those up on the signs and we're good to go.

Cons: The scheduling part is a little bit difficult to work with. We have Rschools and it seems to pull a little bit odd, but that may just be me needing to reach out to Customer support representative a little more. It's easy to get it synced up, but it shows (Home) after every event. Not sure why that is.

Another thing I've found a little odd is that it is sometimes hard to troubleshoot what is on the screen and what you are seeing when you do a preview. For example, if our FB is not working correctly the display will show all black but the preview will still show the content properly.

Overall: Better communication about what our students are currently working on in the building. We put everything on the signs from band concerts, quilting projects, sporting events, parent teacher conferences, lunch menus. Anything that goes on, we put it onto the signs so that when community members and family members are in the building they can get a pretty accurate and recent picture about what's going on at our school.

I really like working with the REACH program and it's support help.

Aug 30, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The software is very easy to learn and the support from the team is wonderful. Training went smooth and was easy to follow. The potential this program has is endless. There is such a wide variety to the stock images available that I am able to make any announcement style I would like. Another aspect that I like about the REACH program is the ability to "work ahead" on items that you would like broadcasted. What I mean by that is the option to set start and finish timelines. I am able to work ahead on different events two or three months ahead of time and then just set the broadcast date and not worry about it. There are many useful options that are attached with this program I however just named a few.

Cons: One thing that can be a bit frustrating is the way Windows updates do not sync with my end of the program. Here is an example of when happens...Windows has an update and when they do my monitor will go down. There is a big blue ribbon across the screen that lets you know you must perform a reboot. Well I am not able to reboot that in house. I have to make a ticket for tech support at REACH to do. Now with that being said the support at REACH responds right away and it doesn't take more than an hour to get things back up and running. The communication on their end is great I know exactly when they get the message and when they fix the issue. So that helps make it a bit less frustrating.

Using the Reach platform has really stepped up our facility look.

Sep 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We primarily use the Reach Software for our facility schedule. We also have it connected to our Social Media feeds (Facebook, Twitter, and Instagram). I love the capability of also adding flyers but we do not take advantage of this enough. Several of my colleagues in neighboring towns have been impressed and are considering adding this to their facilities.

Cons: Although it has happened often, we have had the system stop displaying our data from time to time. When consulting with Reach Service, it seems like it was an issue with RecTrac (Vermont Systems), however when speaking with Vermont Systems they made it seem like a Reach issue. The issues have been rectified but was difficult going back and forth between Reach and Vermont Systems.

Overall: Ease of use. Nice look. I neglected to select a few boxes in the last page - I also am an administrator and user of the software, in addition to helping pick out the prodcut.

It's easy...even for me!

Sep 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I am a part of a team of 3 who have taken over the use of the platform. We had no idea how to operate the software, but we have quickly been able to grasp some of the features thanks to your online tutorials and a few contacts with your online support. I'm not typically very savvy with this sort of thing, but I've been able to grasp the basics in a relatively short time frame.

Cons: The only hiccup that I've experienced so far is in being able to adjust the end date for when an announcement becomes inactive. We have current announcements that are Active, but I would like to adjust the end date for when they become inactive so that I can phase them out. It seems that I'm only able to make them inactive instead of simply adjusting the end date.

As I become more informed about the functionality of the software, I'm sure I will encounter something in which the functionality is not ideal. However, I don't anticipate this being an issue due to the type of service we've received thus far.

Overall: We're really excited about utilizing more of the features that Reach provides. We have an amazing Marketing and Design team that has been able to create some impressive videos and images. As we become more familiar with the system, our desired outcome is to use the scheduling system to tailor messages to specific audiences. The quality of the content coupled with its timely release will hopefully support our desire to keep people connected to the business and to each other.

Wonderful Tool

Aug 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use. We currently have two screens that we use as informational boards for our guests/clients, letting them know where and when things are happening in the hotel. I can have them all displaying the same information, or have something only display on one of the screens.

Cons: When my reader boards are not working, which doesn't happen very often. Even when it does the technical support team helps troubleshoot what the problem is and will get it corrected as quickly as possible.

Overall: My experience with everyone at REACH has been phenomenal. The software is easy to use, and easy to update. We have been so happy with them, we are in the process of getting another screen to display information for our on-site restaurant.

REACH Media helps us keep the residents in our community informed about exciting upcoming events.

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: REACH Media is an easy to use web-based software that I can access from any place with an internet connection via my phone or computer. The initial training was informative and easy to follow. I love that I can create my announcement slides in the web portal or use any other program I choose and simply upload the image. REACH regularly releases intuitive updates that make the process easier and easier. So now, when I accidentally make my slide the wrong size, I can easily resize it to fit without distortion. I no longer forget to go all the way through the publishing dialogue to set start and end dates and times. The last few updates have given me tools that I didn't even realize I wanted. Thank you!

Cons: I work in an office 20 miles away from the location of our REACH Media devices. Occasionally a box goes offline and it's a little tough to troubleshoot from across town. (On at least one occasion it was not the fault of the program, but an issue with the internet connection at our property. I had to back out of the program and troubleshoot those issues independently.) I wonder though, for other times when there's a Caching issue and my new slide doesn't load, if I could gain remote access to take corrective action. I have corrected these caching issues a few times, but was able to be on-site to do so. I must point out though, that I haven't had this come up in a while!

Overall: REACH Media helps us communicate with the residents in our community by sharing information about upcoming events, announcing important community information or emergency information, and making sure everyone can see our schedule whenever they like, by simply stepping off of the elevator! It helps us communicate and look good doing it.

Having the REACH display in our store really helps us display information and it is very easy to use

Oct 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: -It's very easy to use

-I can schedule announcements to display and expire, which is amazing for planning things ahead of time

Cons: -Currently, the social media feed (Instagram and Facebook) shows very small compared to the size of our display.

-Tweets show without pictures

-The time stamp for our social media feed shows incorrectly.

-I have brought this up to our rep already, but there's another department that submits their announcements to our screen and our message gets lost. We didn't get a straight answer on why it's happening or a solution. I wish there was an approval procedure before another department can submit their announcements.

Reach is very accommodating and helpful. Their CMS is extremely user friendly!

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CMS GUI is very intuitive for the most part. Love the dashboard and being able to quickly view status of all players, both in our HQ and throughout the state. Their software is reliable and consistent. Support staff is very helpful.

Cons: If I have to think of things that I don't like about the software, it would only be a chance to improve the consistency of weather feeds, although your software is probably pulling from a third-party so this doesn't reflect much on REACH. The only thing I can think to improve their product would be to implement the App for content management. I have downloaded it, however it appears it is still in production.

Overall: Being able to quickly communicate to staff or members throughout the state. Staff being informed of local events also helps improve employee engagement.

Capterra-loader

Advanced media solutions, simple integration and management.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: REACH has done an incredible job of furthering our ability to "reach" our customer base to a level we did not imagine was feasible for us. Not only did they do this well, but quickly, simply, affordably and with wonderful customer service and human interaction. I have been nothing but impressed with their quality of service and committment to their clients.

Cons: I do not have any critiques on any of the services provided to us by REACH. In fact we look to further involve ourselves with the company down the road.

Overall: Increased impact range, ease of communication with clients, quality of service.

It just isn't very user friendly (for me, I'm old) :-0

May 18, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it gets the job done. It's colorful. I can work on it from any computer. I can have as many screens as I want.

Cons: That you can't change fonts color and size within the same text box. You can only make one screen alerted at a time. I would like a few at a time. All the screens don't have the same thing at the same time. (I have 5). I can't get the scroll option how I want it. Photos don't always move front to back. I'd like to be able to have a faded photo in the back of my text box. When you move to the edit box it messes up the location of the text (it makes it lower and won't move it to the top of the text box) I absolutely can't use this function.

Overall: Getting the word out. I make announcements and send newsletters but that doesn't seem quite enough :-)

After a full year using the product, we are still extremely pleased.

May 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are very impressed with the stability of the platform, after 13 months on the platform we have had 1 issue that was resolved by the excellent support staff within 30 minutes.

We constantly get positive comments from visitors, and customers on how much the digital sign adds to the decor of the lobby.

Cons: The only thing we would like to see added are some end user template customization tools for quick color changes, etc. This is a minor nit pick, as the design group is most responsive to change requests.

Overall: The Reach solution has allowed us to interact with our customers, and visitors in a way that was previously to expensive. We are able to showcase our products and services in real-time, and customize the display to fit specific customer visits which always impresses.

In general, the REACH system has been great to use, and is fairly easy to learn.

Mar 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The front end looks great on the screens! Being able to add text effects really attracts the eye. I like that it comes with a stock photo gallery, and being able to do a a quick preview of the announcements scroll is great. In general, the Announcements are easiest to work with, and the Schedule is more clunky.

Cons: The limited fonts. Please add more fonts, or ideally, the ability to upload Google fonts. We have a main font in our branding (Muli) but I can't use it on the system unless I add it to the image ahead of time, which negates the great text effects. Would also love if the Schedule was drag and drop, or some other way to add new schedule items. Sometimes, I need to insert one in an existing list and since it doesn't have a way to add a time (so it would self-order by time, not just date) I have to create a new item at the bottom and move every one down by hand.

We looked at a lot of scheduling software packages, but this one has been perfect for what we needed

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The feature that I like the most is that it allows you to display different images and videos while also displaying the main schedule. Our team enjoys having the weather and traffic displayed on the screen when they get here in the mornings.

Cons: The thing that I least like about the software is that it does not allow you to store a record of your schedule for longer than a week. We change the schedule daily, so our work-around is to save a pdf image of the schedule each day so that we have a record of our daily schedule.

Overall: This software has really upgraded the way we do scheduling. We used to fill out our daily schedule on paper, but now we are much more streamlined and our team enjoys the added features of seeing images, videos, weather and traffic in the mornings.

Great for First Impressions

Jun 28, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: This platform allows us to showcase our offerings. We use it to show our videos of our programs in the lobby area. We also use to inform our constituents our schedule and offerings. It helps us to be more green as we do not need to print out as many flyers. We have also increased the number of current participants that may not know other offerings we have and now

Cons: We are not able to connect it to our current software. We have to manually create the feeds through the REACH Program. It would be easier if it was able to work together.

Many compliments from employees and guests about the design and versatility.

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is so much more you can do with this program than what we have attempted. We frequently have guests from outside the country, so maximizing their time at our company is essential. While on breaks, the tv screens provide a chance for our guests to watch a brief overview of our product, read live social media updates, and see how we have highlighted their visit with a warm welcome. Company updates for employees are easily shared as everyone enters the building.

Cons: While this program is incredibly user-friendly and fun to use, being technically inept can create a speed bump. (So, this is not a software problem, this is a "me" problem) I am intimidated by some of the options and am hesitant to try to learn. Your customer service folks have always been extremely helpful, kind, and patient. There is no hesitation on my part to ask for help ~ they truly are wonderful!

We have had nothing but positive experiences with the announcement screen and customer support.

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is user-friendly and makes it easy to create announcements with high visual impact. I love having easy access to stock photos and also having the option to easily upload my own photos.

Cons: The new template is slightly more difficult to use than the old one, but that may just be because I am not used to it yet. The more user-friendly, the better!

Overall: Our patrons love viewing the announcements . Since the announcements are so graphically pleasing, it is easy to grab the attention of passersby and to drive home our message effectively and easily.

Easy to use, highly effective digital signage

Sep 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the easy to use templates, the easily located stock photos, user-friendly graphics and interface. Excellent customer service and technical support.

Cons: Nothing! We have not found any drawbacks or problems and are extremely pleased with this system.

Overall: We have found that our REACH digital announcement screen is a highly effective way to grab students' attention as they walk past and we depend on it for daily announcements and other topics of interest to our students and patrons. We love it and have never experienced any downside to this great announcement tool.

Capterra-loader

We've worked with Reach for over a year now and we've been so happy with it, we are adding on!

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that the software is web-based and I can update it from anywhere. Also, Reach is compatible with our registration software, which in turn, is less work for me. The customer service is amazing. They are quick to respond when I reach out and occasionally proactively check-in with me. When we give tours of our facility, one of the first compliments we receive are about the digital screens and schedules.

Cons: The cost of the software is somewhat expensive considering we have to pay a maintenance fee annually; however, in the end it's worth it. Reach helps our patrons find what they are looking for on our website and in the facility.

Wonderful

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is really easy to use. They just completed an update and made it even more functional, increasing the possibilities. I love using this because it makes it so easy for our Digital reader boards and info we want to pass onto our guests.

Cons: When my reader boards aren't working, which doesn't happen very often. Even when it does the technical support team helps troubleshoot what the problem is and get is corrected as quickly as possible.

Overall: It is a visually pleasing way to display what it going on in our hotel.

Our experience so far has been great! We have been getting great feedback from our views as well!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to manage. Less troublesome with layouts and fantastic array of fonts, although we would like more added.

Cons: We run into stagnant periods where our finished layouts wouldn't load.

While working on a layout, the software kicks us out after only after a couple of minutes. We would like to have it open for an extended period of time, as we multitask often and this would be beneficial.

Overall: We have garnered a huge following from not only our internal departments, but from the community as well. We have several monitors set up at different sites, so we are able to capture an array of people who view this software. We are able to advertise and inform others in a different form other than just mass email or FaceBook.

Capterra-loader

Reach System

Aug 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use it everyday. This big screen with the display is a great compliment to our facility. It keeps our students, faculty, staff and guest informed on what is happening in the building. Facility hours of operation, current and upcoming events scheduled in our facility. We also include our upcoming Athletic events, Group Fitness class schedules on the display. We can upload our flyers to promote our events and also video to highlight our events! We love it!

Cons: Nothing , I love the new layout very user friendly!

Overall: Keeping our community up to date with what is happening in our facility. They see it as soon as they come in and they know where to look. It really is a great asset to our facility and we could not be happier! The support staff is excellent! I have only had to use them a few time and each time they were able to solve my problem in minutes!!! Highly recommend.

To date, we are using Reach Media to project calendar events and school announcements.

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use - it's customizable, and the options to project varying media types allow for choice. We use it for announcements and scrolling calendar events such as sports and clubs. Because we live in a visual society, having the ability to use images to reinforce important points, is vital to our communication.

Cons: At times, there are glitches in the projection. Having said this, the glitches could be related to some of our equipment.

Overall: Continual support from Reach Media/

We love REACH!

Dec 21, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that you can update the information from any computer as long as there is internet connection.

Cons: Our seems to lose internet connection a lot, so we have the reset the system quite frequently. That could be a problem on our end though.

Overall: We LOVE the REACH software at our recreation center. Our only issue with it is we've had to reset our PC numerous times over the past few years because the screens haven't appeared like they should. But, whenever we have a problem, the support team is very quick at responding and fixing the problem!

Once I learned the system, it was smooth and straight forward- very user friendly in my opinion.

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how smooth it is and how many features it has. I wish there were more fade in and visual options, and longer length opportunities.

Cons: I have difficulty with videos that we do not have the specific download for. often times the videos we have are through YouTube, which does not upload well onto the system. It can skip and cause major delay issues very easily.

Overall: It is so easy to use and provide our members and visitors with rolling information regarding our missions and purpose.

Anytime I have a problem, customer support is quick to fix and let me know.

Apr 03, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease with which is converts from our software to yours. Plus the customer service is great. Anytime I submit a ticket it is taken care of within hours. I also receive follow up calls and/or emails to confirm everything is fixed! Thanks!

Cons: this is more user error but I have managed to save 2 different log ins so I have problems every once in a while logging in and /or when I have to change a password, but overall love this system.

We've used REACH for several years and our experience has been exceptional!

Nov 29, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and convenience. I can access our TV's from anywhere in the world and teaching new staff the software is a breeze. As our Marketing Department is only myself and one part-time staff, the ability to "set it and forget" allows me to program a lot of our ads and event details during our slow time and saves extra work during our busy times.

Cons: That you can't set one ad to run at several different times. For example, one week on, one week off, one week on. You need to create separate announcements for each run time.

Overall: The software has allowed us to create revenue streams by offering ads space on our TV's. As well, other TV's on campus are known to malfunction and are often displaying error messages, where as our REACH system rarely falters. This has allowed us to be the leaders on campus in the area of digital marketing.

Capterra-loader

Reach is a great way to manage multiple displays remotely

Jun 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I can schedule when different signs are published or unpublished. I like that it's pretty reliable as well, I can schedule a sign remotely and I don't have to worry that it didn't publish correctly

Cons: Managing permissions can be a little tricky, we've asked multiple times for another department to not be able to publish to our screen without permission and unfortunately REACH still hasn't taken care of this.

I am very satisfied and pleased with the REACH system.

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very easy to use and I like the features and functionality. The technical support is outstanding.

Cons: I wish there was a larger library of images, graphics and perhaps additional video/animation features. However, REACH is a very progressive company and are very quick to address customer needs.

Overall: A dynamic multi-media information system that is used throughout our sport and recreation complex to promote programs and services.

I LOVE REACH! I have partnered with REACH for the past 6 years at 3 different universities!

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is always easy to use and evolving to include the latest trends. I have not found another company that can offer all of the same services for such an affordable price with great customer service and management.

Cons: Honestly, I love everything about REACH, from the people to the software. They are always willing to work with me to resolve any problem I may have and brainstorm solutions/new trends for the future. This is a great company that is only getting better. No problems or regrets.

Overall: This software and equipment has helps me recruit sponsors, create brand awareness, promote our departments memberships, programs and services, as well as looks amazing when all said and done. The software developers, brand ambassadors, and content managers have a done a great job with all aspects of this software. Kudos REACH!

Love the software and the displays in general. We've received great feedback from our customers.

Apr 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the customer service provided by Reach. Our scheduling software is archaic so the help they provided during initial set up was wonderful.

Cons: The hardest part about the software is creating flyers that are both engaging to the public and fit the total area provided for each display.

Overall: We were able to reach a broader spectrum of the public for our special events and classes due to the Reach Displays.

Technical Support / Customer Service

Jul 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very user friendly. Requires little training to the user to obtain results quickly. The Librarians love it too for displaying events and quips and quotes.

Cons: There are no Cons. I could brag about the wonderful technical support offered. They rate number one in my book for valuable customer support services. They respond quickly and are efficient in resolving any issues that may arise.

Overall: The library patrons are made aware of current and coming library events. This allows them to schedule their time to join the workshops, story times, etc.. (This keeps them coming back!)

The training and service I received was great!

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very easy to use and has a variety of things that one can use for the facility. The ability to design everything you need for the facility is the best part of the service.

Cons: Scheduling for programs could be a bit easier, but still a great service. The easier option for scheduling is when linking to a gmail calendar, it is much simpler than the scheduling that is offered.

Great program with lots of functionality

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Great customer support. Enjoy all the different features and functions with being able to use videos/social media and the quality of the announcement slides.

Cons: Have only had a few glitches with getting the program started at first. Would like to see a change in the saved pictures so that you could save them all and then rearrange them into categories.

Overall: Very easy to use and gets our announcements and class schedule out to all of our staff and clients at the studio. Love the versatility with videos vs still shots on the screen. Love that it can be programmed very quickly to get new or special announcements up onto the screen in just a few minutes. This is such an improvement over the power point slides that we were using for all of our studio announcements.

REACH is a great company with amazing customer support and their software is very user friendly.

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Mostly, I love how easy the software is to use and how everyone at REACH works so hard to support their customers.

Cons: I would like to be able to set a different end time on the last day of an announcement without having to create a separate/different announcement for it.

Overall: The Elliott Student Union at UCM uses this software to promote its programs, services, and events. We have other digital signage, but this one is noticed most often. This software helps us reduce paper waste and eliminates clutter while allowing us to showcase a considerable amount of information all in one place.

REACH is an outstanding product with a rock star customer service team!

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very user friendly and gives you plenty of marketing options, designs, and templates to communicate messages. The product has been turnkey from the start and so easy to use! Great product, quality, and value! Plenty of features to communicate messages in a more visible way.

Overall: The REACH system has been very user friendly which is great for training and implantation of the product. Increases our productivity. There are plenty of features to keep the design modern and a great visible way to communicate messages to our community and students.

I have been using REACH for five years and know I have not even began to utilize all its functions.

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I find it easy to use. I think the people who enter our building appreciate having the monitors so they know what is happening in the building and where their meetings are taking place.

Cons: I have found it frustrating when I see a feature, and when I click on it to utilize it, I am not at the price level to use it.

Overall: Communication with congregants.

Capterra-loader

Reach TV is an easy to use, complete and minimal solution to employee communications and engagement.

Jan 24, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The Reach TV admin portal interface is accessible by any network with Internet access and a browserr. This makes it easier to administer from any device .

Cons: Reach TV is missing the integration of coorporate software standards like Microsoft Office, SharePoint, etc.

Overall: Employee communications and engagement, reinforcement of corporate vision and goals.

This has delivered as promised.

Mar 22, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The systems as always been very reliable with very consistent uptime. Support reacts quickly and problems are usual resolved within a short time.

Cons: A few hiccups switching over to the new dashboard made our users a little reluctant to try and use it.

Overall: A great way to communicate important messages and information across our whole manufacturing plant.

Use Reach for all of our Digital signage in our YMCA branch

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to customize the screens to our members. Our older members loved seeing themselves on "TV". We have some standard information on our tv's but love to showcase all of our members

Cons: Would like a more robust design feature for the announcements. When importing word or power point files you have to adjust them to the screen. If there were a similar design feature on the Reach software, would be easier to create professional looking slides.

Overall: Real time interaction with our members.

Easiest & Most Effective

Aug 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How user friendly it is. It took me every bit of 30 minutes to learn how to upgrade and save graphics. My absolute favorite thing though is being able to create a schedule for each graphic. This keeps me from having expired images for activities running on the screen.

Cons: Cant think of anything. Honestly! The only way i think it could be better is if it had an app. Heck it might, maybe i should look :)

Overall: Overall we've had nothing but success. The design team created an amazing layout for us. We use this system daily! I love how i can update our channel from anywhere at anytime. The customer service is TOPNOTCH!! Its super affordable and overall just an amazing way to improve communication.

A fantastic product for our front desk

Apr 26, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to fully customize the design and layout is a great boon. It gives us a lot of flexibility to update the screen to communicate to our customers changes in the business.

Cons: Truly modifying the screen, especially the base layout, requires a lot of low level knowledge of CSS. It would be a much better custom user experience to have more granular control over things such as shadowing, alignment (per column), color, etc. through a UI rather than having to code the CSS directly. As a former web developer I have at least a cursory knowledge and am able to do this with some minimal guidance from the support team, but no one else at this company would even begin to be able to those things without a more complete granular UI experience.

Overall: It allows us to show a variety of videos, images, and pricing to our customers and makes our brand seem more modern.

Capterra-loader

Great team and software!

Aug 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After using the software for over 8 years I can say that the ability to produce many forms of media for our members is a great way to introduce new programs or simply a reminder. As well the ability to add in our social media makes this a great asset!

Cons: I honestly cant think of a issue or a like least with REACH!

We've had a great experience w/ REACH. The software is easy to use and customer service is excellent

Nov 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: * Ease of use

* Good selection of images

* Features and functionality are very good, despite some usability quirks (ie. Inability to save vertically oriented photos)

* Excellent customer service

* Well functioning, innovating software

Cons: Other than a couple of usability quirks, I'd rate our experience as top-notch.

Overall: Ease of communicating information to parishioners, attractive promotional vehicle for church events and activities, community-binding role, with functionality to create slideshows of pictures,

I absolutely love Reach! It has made communication so much easier for me!

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to access Reach from anywhere is incredibly beneficial. I have been 12 hours away from school and am able to update it so students/teachers get the most up-to-date information within minutes. I also have been incredibly pleased with the customer service.

Cons: I love this product, but my administration isn't completely sold on the yearly price. I am hopeful once I am can show them everything I use the software for, it will help justify the amount

Most positive aspect of working with REACH is the customer support. Product is great.

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Ease of use and good quality

- Professional look

- Pretty straight forward

- Great deal of options when creating screens

Cons: - Uploading multiple images at once

- Some animated GIFs don't load but not a big deal

- Being able to do multiple edits in one text box

Overall: Professional look and very easy to use.

Love this product!

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly! Efficient, customers love the pictures and ads. Customer support is kind, knowledgeable, and very prompt at answering or returning calls.

Cons: I have been using this product for over 4 years. There is not a thing I don't like about this product.

Overall: Ease, control and precision

The team has been very responsive when needing assistance.

Apr 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: We were evaluating digital signage products and our main concern was ease of use and training. The REACH product was very easy to learn and use. The team provided me a short training session and I was off and running in editing our template. Also, their online training videos are short and provide the information needed to make changes to our template. I showed my peer the product and he was able to learn it quickly and make changes to our site.

Another great service they provide is support for their computers that run the REACH digital signage software. Everything is configured and all we have to do is connect it and mount it behind the television.

Cons: We have been testing and trialing the REACH digital software and becoming familiar with the product the past few months. I would like to see an improvement in the color schemes, so they appear more rich in color rather than bright and flat.

REACH's team is great, and the system is easy to implement and use.

Jul 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Their designer worked with us to design a custom template for us that was easy to update. We asked for some design elements that took some trial and error to implement and they were not only willing to try new things, but great to work with throughout the process. Price is very affordable for what we get and user interface is very simple. Their team is great and always willing to help! Our few support requests have been handled quickly and smoothly. They keep

Cons: Editing within their announcement editor can be tricky. I find it easier to design in PowerPoint or Adobe Creative Suite and import in most announcements, which works great. We wish there was a way to embed the live screen feed onto our company's intranet, but there is not currently an option for this.

LOVE reach! Customer service is the best!

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software is easy to use and just makes sense. not too many functions to make it confusing. I love the newer dashboard!

Cons: I do wish video was easier to post... or if there was a video maker right in the software. A mobile app to post or edit slides from your phone would be nice.

Nothing but amazing service from the care team and the product looks great for our guests.

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Look very professional, great options for layout and animation, and #1 is the customer support. I've never had any major issues but any questions or help I've needed, they were fast and friendly with their response. It's a real person and they are knowledgeable. Quite refreshing.

Cons: nothing. It's just what I wanted. I have no complaints and if there were any, the awesome customer service team would fix them with pace and urgency anyway.

Overall: Exposure, information and knowledge for my team and our guests walking through the door. I can stream videos, change content easily and keep the waiting room entertained while they wait !

The REACH Content Management System is a great tool that is easy to use.

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to Use

Quality template design

Great Customer Support

REACH is constantly improving their product

Cons: The hardware (mini-PC) that you purchase from them has not been the most reliable, often times needing physical interaction to reboot or reconnect to WiFi.

Amazing system with great support!

Sep 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The look is sharp and Reach is always updating their system! I love the tech support. This is a great product.

Cons: I really can't think of anything that except for when you share your Facebook posts the content is too small to display on the TVs.

Ease Of Use Is Key, And REACH Has It Covered!

Aug 29, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is so easy to use. The ability to check in on all our screens across the province through the Dashboard feature and reset systems if necessary is great. REACH has updated their software recently and all the changes have been beneficial, especially the video uploader.

Cons: It would be great if clients could integrate the scheduler from the tv communication side into the app calendars without needing tech support.

Overall: Everyone from the sales team to the tech support are fantastic. There is minimal wait time when it comes to resolving an issue and the team is always checking in to make sure things are running smoothly.

Lightweight & Versatile

Nov 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really enjoy the flexibility of being able to make on the fly changes to our internal signage. Working with support has given me confidence in knowing that issues will be resolved in a timely manner. The development team is a lot of fun to work with and extremely understanding and sensitive to our needs. This is an all around great product and I would definitely recommend this service to a friend/colleague.

Cons: If I have to list one, then I have to pick on the CMS as it relates to announcements/file storage. I have a relatively exponential learning curve for software but I can't seem to quickly grasp the concept of manipulating files within announcements and how they all link to devices.

Again, I am nitpicking because I'm sure that if I just watched your training resources (another Pro), I'd be fine.

Overall: Cost savings, centralization of content management, lightweight operability and hassle free service and support.

I've only dealt with changes of format and have always had good experiences.

Jul 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It appears that format changes are done very easily and I have heard no complaints from staff that administrates the messages.

Cons: At times our digital screen minimizes itself. I'm not sure what the issue is but it happens infrequently.

Capterra-loader

Great Customer service and Easy to use!

Feb 02, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: REACH has given us a platform to "reach" our members and guests through our facilities unused televisions. It is relatively easy to set up once you get through the basics. I am still learning the CMS, but all in all, it does what we want and looks great!

Cons: The scheduling feature can be monotonous, it would be nice to see that simplified if you are not importing a calendar from an outside source. I would like to see more randomness for some aspects of the system, Ie: we sell advertisements to outside companies to help pay for the system, and would be nice to say I would like 4 ads within each hour of these days, where now you have to specifically schedule the time of each ad for each day.

Overall: We are able to put out YMCA's information out to members and guests more succinctly, and with a more polished look than a powerpoint slideshow video that we were using before. Real time updates to programs and events are also very helpful!

Great customer service. Sales and Implementation were wonderful. Easy to use technology!

Nov 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the web based functionality so that the marketing materials can be edited from any PC or Laptop. The hardware installation was very easy to install and is compact. The presentation and images are of high quality. Having a "template" set up by your experts was extremely helpful. Again, your sales and customer service representatives have done a fantastic job! I've already recommended Reach to my technology group that works with other banks and other industries.

Cons: I would like to learn how to design and create my own templates so that we could change the format once in a a while. Otherwise, we love the product and have nothing but good things to say about it.

Overall: Professional Marketing, Ability to Advertise our Interest Rates and Account Products, Notify the Community of Upcoming Community Events, Stock Ticker Feed, Inform Clients of the Weather, and the Ability to Upload YouTube videos for Client Education.

After losing a Marketing Coordinator we relied heavily on Reach for our info and Marketing.

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use but has a lot of features to get more creative. We can use existing ads or create new ones.

Cons: Uploading video is getting better but still a little slow.

Very easy to use software, with a very seamless deployment.

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like everything from the Ease of Use of the software to the customization of the layouts by their design teams.

Cons: We really can't think of any cons for this software, it just works and does what we need it to do.

Reach Review

Sep 17, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: enables us to quickly communicate many messages with our employees

Cons: wish you could import Office files such as powerpoint, word etc. directly into the program without needing to figure out formatting.

The entire process with Reach has been wonderful.

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to setup and easy to maintain. And, since it is cloud based we can access it from anywhere. The digital players and software have really upgraded our digital signage.

Cons: I have no real cons regarding Reach, but the one thing I would request is the ability to change the chosen template ourselves rather than having Reach do it for us. When we initially chose our templates we were not sure how we would deploy each unit.

Overall: Easy to maintain digital signage. The scheduling of items makes changes simple.

Wew Love Reach and our Customers do too

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is Easy and Customer Support is awesome. The software is user friendly and it is easy to train new users. There is a wide variety of features that allow you to customize each screen

Cons: I do not have any negative comments about this software. The only thing I would change it the ability to switch format of the screen a little easier.

Overall: It allows us to display all of our upcoming events and notify our customers of important information. We do not have to hang flyers or posters around our community center because the Reader Board is very professional looking and visible to all.

REACH Displays for Public Agencies

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Ability to integrate with social media platforms and registration software if we so choose.

Cons: I would like to be able to upload a video directly instead of connecting to YouTube, but overall I really like the system.

Overall: REACH Media offers a wonderful product for public agencies. The staff is easy to work with and helped us create a template that would fit our branding. The software is cloud based so it is convenient to use and making updates is simple. We've been able to train multiple staff on the system to help in maintaining correct and current information for our public. Staff and visitors have been impressed with the displays we have installed in three of our buildings and they are a wonderful addition to our marketing mix.

Recommendations to other buyers: Take the time to create a branded template for your business, it's worth it!

Our Reach system has perfectly fit our needs. Feedback from our community has been very positive!

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use is probably the best feature. After a quick webinar training, we were able to get our system running in just a few hours. The GUI is very intuitive, and it's really easy to upload PowerPoint slides. We've found that for what we wanted to do, the software is more than capable of delivering.

Cons: There isn't much to dislike, really. There is a bit of sticking when playing videos as an announcement - the videos will freeze for a second every now and then. The same seems to occur with our scrolling daily schedule - it will momentarily pause now and then, and doesn't look too fluid at times. Minor issue, though.

Overall: It made our entryway appear much more professional and modern. It has also helped us with advertising and disseminating information to our community members. Furthermore, it's allowed us to direct visitors without a physical body at our front desk.

Great customer service around the clock, easy to upload and update systems, and fantastic!

Jul 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I think what i like the most about the software is that it's easy to navigate and when I'm working with multiple systems in different locations I am able to switch with ease. Also, being able to integrate our system to display group exercise classes works really well!

Cons: I think from a user experience point of view, the interface of the software online can be a bit confusing and rough around the edges but it does get the job done. It takes some time to get used to.

Happy to be a Reach customer

Sep 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We really like using the Reach system because their whole digital signage system from uploading images, scheduling slides to presenting actual schedules is easy to do. It runs on any Windows device and works with any TV as long as the device has a connection to/for the TV. It also takes very little time to train a new user on how to use their system.

Cons: The user interface can use some tweaking. Maybe add a wizard to upload and schedule slides OR wizards in general to help with certain tasks.

Capterra-loader

Fantastic! It's user friendly and the support team is really responsive.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its very easy to learn and update daily. We had some difficulty with setup but that was primarily user error, the Reach Media staff was very helpful and responsive when trying to get it off the ground and running.

Cons: I wish that you could pull fully animated power-points into the system, instead of having to save them as a videos.

Overall: We use this screen to showcase new videos we publish and as a welcome screen for events. This software makes it very easy to switch things up on a moments notice.

Highly Satisfied

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use. Visually pleasing.

Cons: The scrolling daily schedule events fall off after they are over for the day. Our patrons like to see all of the classes in a specific day so they can plan for the next week.

Overall: Our digital information display board has been a blessing! Our patrons and daily visitors love to see the exciting things we display as well as easy access to important information. The team working with us has been amazing! Always quick to respond and super helpful. I would definitely recommend REACH Media to any one looking for digital displays.

Connects our Schedules/Announcements and Looks Good!

Jan 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Reach signage is essential to our 465,000 sq/ft multi-sport event complex to inform members/customers of our myriad of programming and activities to locate rooms, events, and schedules showing its flexibility for our Rinks, multi-config Fields, tennis courts, adventure center, batting cages, drop-ins all over the facility: aquatics, gymnastics, basketball, tennis courts, rinks, field and events. Importantly it especially interfaces with Maximum Solutions' Max Galaxy software which schedules our Fields and Rinks especially all our Leagues was crucial in extending Max Galaxy for us. Tech Support and Design staff are excellent to work with and customized the boards to our needs as I can make a change, and they fulfill it usually in an hour or never longer than the next day. The latest update has improved it's reliability from previous version that it's hardly ever gone down. The announcements look really good as our Marketing/Design department can create our own promo/info graphics, upload it, setup the schedule of when and how long it will run and let it be has been easy to use and looks really good allowing us to control it all including video/YouTube. From a cost standpoint the pricing has been adjusted to allow Max Galaxy integration which saves us in the long run! Can't get better than that.

I use Reach almost every day to manage the materials that we have displaying on our screens.

Apr 25, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's easy to post static images and schedule them as needed. It accomplishes our goal of presenting digital billboards to our audience.

Cons: I am easily able to upload static images to the system and it typically works fine. However, videos are often very glitchy when they are displaying on the screens.

Super easy to use; dependable

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: the user permissions, stock library, custom branding, ease of use, customer support, Abby Bisek! she's the best! - training sessions for me and staff at my organization

Cons: the arrow that looks like an "undo" button; there's no save button when creating content; you cannot segment to multiple TVs unless you pay for another license (this was not fully understood upon purchase)

Overall: ease of use, ability to train staff, amazing tech support, reliability of messaging to member base

Warren Community Center

Sep 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Love the ease of the program to work with programs we already use.

Cons: I have nothing I dislike about this software

Overall: It has been great, quality company

Overall a fantastic experience...definitely a great value to our organization.

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Really great quality and a great response time to user error questions/concerns. Had a glitch with Rocky Ford machine and they walked me through correcting it...so easy! Had some video loading issues, ended up being my error and slow connection on my end but rep was very patient and genuinely concerned to help me.

Cons: Facebook/Social Media posting never worked out for us. It never looked good. If you could figure out how to make it look like FB/SM actual posts that would be fantastic.

Stock Images/Art are a bit limited, but easy enough to Google and upload needed artwork. Melding the Text/Image overlay options would be great.

Overall: I can control 3 office locations (more if budget would allow) from ANYWHERE on the planet with internet connection. Saves me A LOT of time and mileage not having to take jump drive to each location anymore. KUDOS!

Super easy set-up and great customer service!

Aug 31, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to Use, Cost Effective, Superb Customer Service

Overall: We have had similar products in the past for our in house messaging and Reach is by far a superior product for our needs. It is so easy to use that we let every department be in control of their own messaging so the work load doesn't fall on just one person. I also love being able to layout an announcement in another software program that I am more skilled with and drop it right in the Reach program. Plus, the entire Reach team has been great from the word go with cordial and prompt responses to every email or call!

Best customer service

Sep 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I believe the best aspect of this company is its customer service. No long wait times and very knowledgeable support team. I love that I can schedule content to be posted in the future. I can easily work ahead and get items out of my queue. Very customization!

Cons: We often have a box that pops up on one of our screens indicating an issue. Very often we have to reboot that system. No one can figure it out unfortunately.

The REACH system has been very valuable to our college, students, and the community!

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is so user friendly and the customer service department is awesome!!! It is the best purchase we made ever for marketing internally to staff, students, and the community.

Cons: Absolutely nothing! This is truly the best software and system for digital marketing! I haven't had any issues. Easy to implement and roll out to users.

Overall: The benefits include priced right, easy to implement and roll out to users, user friendly software, EXCELLENT customer service from all departments at REACH.

Great Program, very easy to use.

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: How simple it is to operate. The ability to import any graphic and upload videos. User setup is smooth and easy to maintain.

Cons: No time out for patrons when they upload videos. We have some patrons that have very slow internet and their upload times out.

This software is a great tool to help us communicate with our employees.

Jun 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very versatile and allows you to import pictures and videos to your screen. You can post announcements, flyers and get messages and information out to your employees. There is a variety of template selections and media/news tickers available.

It's been a great tool for our resort. We are able to easily add updates and the display looks great

May 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to upload and change out the content and the built-in tutorials are really helpful. We use it for several departments and it's a fantastic way to get the most important information to our guests in their rooms, restaurants, coffee bars...so many different locations around the resort 24 hrs a day/7 days a week.

Cons: Trying to format our content into the templates provided. We usually have to have a custom template created and this can be a little costly.

Overall: The ability to make the changes to the information with ease, anytime we need to. The uploading of excel files really saved a lot of time for our conference service coordinator.

REACH is an awesome company to work with. I reccommend them to everyone.

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's very easy to use and automatically updates to the screen. I like that we were able to customize it exactly how we wanted.

Cons: I don't think there's something I like the least about it. Maybe that after the customization we couldn't change it again?

Exceptional service and a fantastic product!

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Yukon College is absolutely loving our newly installed REACH signage system we have received numerous positive comments from students, staff and visitors on how dynamic and engaging it is. As administrators, we are also thrilled with how simple and intuitive the content management system interface is this makes it a LOT easier for us to train our other staff on adding/changing content. One of the very best things about REACH, though, is the customer service commitment, the attention to detail, response times in the event of issues and overall sense of value placed on the customer is priceless. We are now using REACH as an example of what we are looking for when we attempt to engage other service providers!

I've been using this software for close to 2 years.

Sep 06, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the way items created in REACH look on the screen. The customer service is personalized, and response quick.

Cons: There are a lot of features that I would like to use, but don't know how. I will be looking to REACH for training on this.

We use REACH Media to facilitate our announcement screens.

Aug 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: REACH Media works with their clients to create unique specific interface that reflects our school. It is easy to use; it can be formatted to fit our purpose and reflect our school.

Cons: There is a learning curve involved. We have 5 screens/monitors. There is no unique naming system for each monitor to use when needing to isolate problems.

Overall: Continuously updated announcements. Local control over content.

An excellent value

Jan 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use, easy to teach.

Cons: Cross-platform (specifically Mac) solutions are not terribly reliable. Works 100% great on PC though.

Overall: Reach has gone above and beyond our expectations to make sure that we are 100% satisfied with our purchase. Customer service has been remarkable and versatile to matching every need we have, even the ones that ended up being rather unique. Highly recommended.

Recommendations to other buyers: Lightweight and full-function. An excellent solution, especially for beginners.

Clean, clear, and easy

Nov 05, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ability to have all control from my pc, very easy to use and train others on. We have been using for about 5 years ans the continued upgrades and communication are amazing.

Cons: The only downfall which I sure is not the company is continually having to relink social media. This is not a big deal just a small inconvienance.

Overall: We utilize this software as a marketing tool inhouse for new and exciting programs as well as general comminication.

Customer support is second to none!

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use of all the features, ability to add your own files, videos, photos, etc. in addition to the updated "on-site" features that allow you to create your slides within the system as well.

Cons: After the latest updates . . . Not much. We really enjoy all the features that are now available, including the ability to edit slides with a lot of the same features you find in our normal software (Word-etc.)

Great program with great support

Oct 17, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The newest changes where you can upload PDF and videos. Makes it much easier to load content.

Being able to display daily facility schedules

Easy to use and train people. We have expanded quickly to 9 sites.

Cons: Wish REACH could talk with our facility scheduling software (CLASS) so we did not have to manually upload our schedule.

Overall: Promotion of our programs across a wide area with minimal time and resources (paper flyers).

The staff has been very helpful, quick, and efficient during every step of the way!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is able to be customized to fit the need of the organization. The staff is able to change major designs in a quick manner. As a user, it is a simple, cloud-based database that is updated in real time. As a parks and recreation department, we are able to show off our daily schedule, upcoming events, and special announcements on an easy-to-read screen with a thematic background. It is simple to teach and easy to become familiar with.

Cons: There is not much that I do not like about this software. There have been a few glitches and system errors since we have began using the product. However, the staff was quick to assist in fixing these issues in order to get us up and running again.

Fantastic experience. Team was well equipped to take care of us going in to this blindly.

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use. We were able to pick up the general flow of info pretty simply. Once I had a grasp of it, editing size of rows, columns, and text was a breeze. Sometimes we will have 4-5 items on a section of our menu, other times up to 8-10. Resizing and adjusting on the fly is now second nature. Helps in the odd event we have to 86 an item or discount product to move it out at the end of an event.

Cons: Keeping the time and weather forecast accurate. That being said, that was the only issue I've ever had with the software, and it was related to Windows 10 updates not wanting to cooperate with the Quantum players. It has since been resolved, and is no longer an issue.

Overall: Time and money savings.

Great way to engage and communicate with employees across our site.

Jul 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very easy to use! Customer support is very responsive, professional, friendly. We liked it so much we purchased several TVs to be able to reach as many employees as possible.

Cons: I wish there was a way to categorize or file things so easier to find again. I would also like to see an emergency alert program developed for it.

Overall: Greater employee engagement.

Excellent support, easy to use and very affordable for our university

Oct 31, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Support is always very prompt and comes to a resolution very quickly. I have developed great relationships with our account team and have turned over all product support to Reach, as opposed to our previous vendor who required much more of my operational resources.

Cons: Would appreciate more integration capabilities with outside software applications. I think the toolset is still maturing but is pretty adequate for our digital signage needs. Obviously the key is to find a balance between software integration options and ease of user interface to take advantage of those options.

We've love the flexibility Reach offers us at multiple facilities and ease of controlling

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to populate multiple screens at multiple facilities from one interface is very helpful. My account managers are always able to come up with solutions to meet my needs.

Cons: We sometimes have trouble getting RecTrac to communicate with Reach. I wish Reach would proactively create a manual for troubleshooting RecTrac issues.

Overall: It's an easy way to share information at key locations.

REACH has given us an easy to use and cost-effective way to reach our members.

Jul 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The interface is very intuitive and easy to use for building new announcements and schedules. The initial training was a breeze and it's simple to get new users up to speed as we involve additional staff in the marketing process. Customer support has also proven to be very responsive.

Cons: The only thing I would change is to make the software work in kiosk mode on smart TVs without requiring the additional mini-PC. This would be a cost savings for our organization and we would probably use the software in more locations.

REACH Media has made it easier and faster to keep our customers informed and up to date.

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: REACH Media is very easy to use and all new users go through a tutorial with a member of the REACH support team.

Customer Support is always helpful and quick to respond. (Cons: None.

We had trouble getting the software to connect initially, but thanks to their customer support we were up and running within an hour.

Capterra-loader

As new clients we're very excited about the digital bulletin boards!

Apr 03, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Really easy to use. Our members are engaged and find the calendar interface very helpful We're already planning to expand the number of boards in our community.

Cons: We're still learning, so we don't have any comment here. We did have some challenges, but REACH addressed them, so we're happy.

Overall: The ability to manage the various systems, in various buildings, from any desk top is a great benefit. The ability to communicate with our membership using the digital bulletin boards is something we are very excited about and already seeing benefits from in our restaurant and golf course.

We've used Reach for just over a year now, and actually added another player this year. Good produc

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very easy to use and upload documents. Even when there are areas that I haven't been on in awhile, I can quickly figure out how to get the content up quickly. Screen and graphics are engaging to members.

Cons: Redundancy of programming all the classes I have to put in. When putting in over 120 group exercise classes into the schedule feature, it admittedly may take me 3-4 hours or back and forth to get them all in. Not certain about another way to do this.

Overall: Opportunity to market onsite to our existing membership.

I have always had great experiences with Reach. I have used them at 3 different universities.

Aug 09, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and the integration with CSI. I like that we are able to generate revenue from the screens.

Cons: Sometimes the screens go off-line and it can be a pain to re-boot them. Some of the adds that are placed on the TV's do not support the lifestyles we are promoting.

Overall: It is great for marketing our materials from facilities to programs. The integration with social media and CSI is great!

We recently switched over from Four Winds to Reach and couldn't be happier!

Jun 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very user-friendly and easy to use. I also haven't had any major issues with the software that have needed immediate attention, which is great.

Cons: It is very frustrating having to select all of the different TV locations, instead of just selecting from a few groups.

Overall: Great way to communicate with employees.

Reach Software

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use

Cons: n/a

Overall: I have worked with Reach for over one year. They have an excellent team of people to work with.

Anyone who wants a realibly company to work with Reach is it.

Recommendations to other buyers: none at this time