# REACH Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is REACH the right Digital Signage solution for you? Explore 512 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145943/REACH/reviews --- REACH 4.8 (512) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of REACH Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews EM Edward M General ManagerEvents Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The ability to showcase in realtime, our shows and events, in a digital fashion has significantly improved our brand and marketing abilities.“ May 8, 2025 RG Rene G Quality SupervisorLogistics and Supply Chain, 51 - 200 employeesUsed the software for: Less than 6 months. “Occasionally, the system can experience minor bugs or delays when syncing updates across all screens, which can require refreshing the page or reloading content.“ December 8, 2025 RG Rene G Quality SupervisorLogistics and Supply Chain, 51 - 200 employeesUsed the software for: Less than 6 months. “It has made our communication and content distribution more efficient, reduced manual work, and helped create a more professional visual presence.“ December 8, 2025 BR Breanna R Senior OperationsSports, 11 - 50 employeesUsed the software for: 6-12 months. “We occasionally display "Welcome" signs to teams visiting our sports facility, and I always dread having to prod around to get it to display right without screwing something up.“ May 10, 2023 RG Rene G Quality SupervisorLogistics and Supply Chain, 51 - 200 employeesUsed the software for: Less than 6 months. “REACH is very user-friendly and makes managing digital content across multiple screens simple and efficient.“ December 8, 2025 AB Amy B Team LeadReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Beware, Image attachments DO NOT work with the auto send option.“ December 15, 2023 BR Breanna R Senior OperationsSports, 11 - 50 employeesUsed the software for: 6-12 months. “Our display improves our brand recognition and helps our facility in looking professional and clean versus our competitors who use other systems.“ May 10, 2023 HP Heather P Human Resources Business PartnerAutomotive, 501 - 1,000 employeesUsed the software for: Less than 6 months. “I don't like that I have to convert files to image.“ July 11, 2023 ## Showing most helpful reviews Showing 1-25 of 512 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rebecca C. Quality Assurance Manager Packaging and Containers Used the software for: 2+ years ### "User friendly digital signage" March 23, 2026 5.0 Having our company metrics on REACH is so much easier than changing paper copies on a bulletin board. Plus, I can add pictures, weird holidays, and employee anniversaries to make it more fun for the employees. Pros The software is very easy to use and the support I received was very helpful. They have cool features where they have special slides available for certain events, like the Olympics. Cons Sometimes there are glitches and the resolution takes longer than I would expect. But they do have good communication to keep me informed. Alternatives considered [Adobe Illustrator](https://www.capterra.com/p/227125/Adobe-Illustrator/) Reason for choosing REACH I liked the options and the ease of set up. Review Source AF Adam F. Director of Multimedia Technology Entertainment Used the software for: 2+ years ### "Great Digital Signage Solution with Awesome Support" September 16, 2024 4.0 VERY good support. Always receive a quick and supportive answer and resolution to our support needs. Pros All-in-one management platform for our campus signage needs. Cons Not all information is available on theie website...requires conversations with their tech support folks to figure out the best way to handle certain situations (such as multi-monitor displays). Alternatives considered [Ci Media Cloud](https://www.capterra.com/p/10002102/Ci-Media-Cloud/) Reason for choosing REACH Not tied to a specific monitor brand...easy to use and learn for our staff. Review Source ME Michael E. CEO Retail Used the software for: 1-2 years ### " Frustrating User Experience " November 21, 2024 3.0 Overall we were not impressed with Reach. Pros We have been using Reach media for many years and really liked the web portal. Cons We didn't like the digital players we kept having to reset them and reboot them. then we switched to firesticks and encountered issues with the app just not starting. lots of frustration working with the product. Review Source Wayne M. Web & Digital Developer Marketing and Advertising Used the software for: Less than 6 months ### "An honest consumer review for the Reach CMS" October 7, 2019 4.0 Ultimately, Reach has allowed for quick updates to our client ads. Although most features offered by Reach are not something our company needs, they do however open potential opportunities for us to offer to our clients and utilize in the future. Furthermore, Reach did not have a specific feature that one of their competitors does offer (Watchfire Ignite), but I was able to provide the details of this new feature to a Reach Support Representative and they promised to submit this as a potential feature for the Reach CMS. This may or may not be implemented, but my concern was gladly heard - as such, the Reach customer service has been a very positive experience for myself. Pros Features available enable us to compete with most of our competition and surpass others. Which in our case, allows us to offer our clients state-of-the-art service. Cons Due to this being a web-based system, certain clunky response times for content updates, caching concerns, CSS consistency errors, etc - all account for a demerit in consumer value. Most of which can be addressed with future front-end updates to the Reach software. Largest concern from a front-end development standpoint would be major inconsistencies in responsive view (mobile, tablet). There should be no limitations between devices. Granted, although many of these appear concerning, the web-based route allows for flexible updates on a diverse set of systems, web-based integrations for RSS Feeds/Social Content, and many other valuable features which would hold its weight in limitations if Reach were a standalone application. Reason for choosing REACH We technically use "Watchfire Ignite" for our external digital displays, and chose to remain with them since the hardware was a costly investment. As for our internal digital displays, we use residential grade televisions and a Mini PC (NUC) to house each license supplied by Reach. Most signage companies were not willing to work with our Mini PCs as it was considered "custom hardware", which was a mandatory component for us as we have also invested a lot of money in these Mini PCs, and they work very well for our needs. With that being said and to answer this question, we chose "Reach" because the representatives were both knowledgeable and willing to work with us on a custom package (our hardware, Reach's software). Review Source AJ Alison J. Communications Coordinator Government Administration Used the software for: 1-2 years ### "Reach's ease and convenience has allowed us to step up our marketing and promotion efforts." February 1, 2024 4.0 Pros I love the ability to create our own custom graphics and add them to our Reach screens. The screens look so professional and consistent throughout our buildings. We have six facilities with screens, and I like being able to manage them all from one place. We've been able to step up the promotion of our products and services while saving time and money. Cons So far, it's been a great experience. I don't have anything to add here. Switched from [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[Scala](https://www.capterra.com/p/79390/InfoChannel/) You had to travel to each facility to change the PowerPoint. It was all disjointed, and too difficult to control what was on each screen. Review Source JO John O. Executive Director, Building Operations Education Management Used the software for: Less than 6 months ### "REACH Digital Signage - New Customer" June 23, 2022 5.0 Excellent so far- bringing signage players online, SSO setup, interaction with Customer Service and scheduling content Pros Ease of use and setup; VERY Customer Service focused- support is amazing; great library of company produced tutorial videos Cons Really surprised the future scheduling of content doesn't show up in the upcoming timeline of events. That should really be addressed. Alternatives considered [AxisTV Signage Suite](https://www.capterra.com/p/80424/AxisTV-Enterprise-Software/)[Uniguest Hub](https://www.capterra.com/p/80238/UCView-Digital-Signage/)[OptiSigns](https://www.capterra.com/p/173450/OptiSigns/)[Yodeck](https://www.capterra.com/p/228571/Yodeck/)[Hypersign](https://www.capterra.com/p/152949/Hypersign/) Reason for choosing REACH Value for money; Wonderful trail that I was offered with support; ability to grow and wean off existing signage platform; Not tied to a specific player but wonderful/easy integration with BrightSign players Review Source RJ Richard J. IT Manager Marketing and Advertising Used the software for: 6-12 months ### "Large Scale Migration of 300 Screens" October 17, 2019 5.0 We had a huge problem. Find a new Content platform for our 300 screens. Find a platform that could handle scheduling. We had outgrown our in-house solution which was lacking in a multitude of features that we found on Reach. The support has always been 100% friendly and helpful, and Reach is always responsive to our needs. Pros Without Question, Reach has the best and most flexible scheduling solution I have seen. We like to present relevant and live information on our screens as a complement to our advertiser's content. What better or more pertinent content than a Schedule. Many of our clients are Arenas, and scheduling is thus an essential requirement. When we were looking to migrate, we thought we could never find a suitable scheduling platform until we found Reach. Of course, we do more than schedule, but that is what I like most. Cons There is not a lot to dislike. I can see improvements with the online calendar by adding more features, and I know those are on the way. Alternatives considered [Navori Digital Signage Software](https://www.capterra.com/p/79389/Navori-QL-Professional/)[firmCHANNEL](https://www.capterra.com/p/111772/firmChannel/)[BroadSign](https://www.capterra.com/p/80244/BroadSign/) Reason for choosing REACH Reach was very competitive on price, always essential but additionally, was the only one with an end to end scheduling solution. Review Source VR Verified Reviewer Director of Marketing Automotive Used the software for: 1-2 years ### "Good commercial signage software for complicated roll outs" February 11, 2021 4.0 They are a really great group of people. I really like the team and they are good at sorting out any issues we had. Pros I like that almost anything is possible as far as sending various content to a network of displays. The software to push content to displays is easy once you're trained up. I no longer work at the company where I used this software. Cons When something is flexible it can be complicated and not very pretty and I think both of those things are true about running content through Reach. Reason for choosing REACH I was not involved in the process. I would advise to focus as much or more on hardware requirements and costs as I would the software for content deployment. Switched from [ReflectView](https://www.capterra.com/p/80399/ReflectView/) I was not involved in the switch but I have used Reflect Systems too. From what I understand there was hardware issues with Reflect. The truth is that there will always be hardware issues with this kind of product. Review Source RG Rene G. Quality Supervisor Logistics and Supply Chain Used the software for: Less than 6 months ### "A Reliable and Easy-to-Use Digital Signage Solution" December 8, 2025 4.0 Overall, my experience with REACH has been positive. It has made our communication and content distribution more efficient, reduced manual work, and helped create a more professional visual presence. With reliable uptime and solid customer support, it has proven to be a strong solution for digital signage needs. A few improvements to customization and speed would make it even better, but it remains a dependable platform that delivers on its main functions. Pros REACH is very user-friendly and makes managing digital content across multiple screens simple and efficient. The playlist and screen management tools are intuitive, which helps streamline updates and keep content consistent. The platform offers good value for the price, especially for organizations that need a reliable digital signage solution. Customer support has also been responsive and helpful whenever assistance is needed. Cons Occasionally, the system can experience minor bugs or delays when syncing updates across all screens, which can require refreshing the page or reloading content. Some advanced features could be more customizable, and the interface—while easy to use—could benefit from additional layout options for more complex setups. Review Source EM Edward M. General Manager Events Services Used the software for: 1-2 years ### "Simple and easy to use Digital Signage Platform, with complimentary support" May 8, 2025 4.0 Our experience was generally positive, receiving timely support, onboarding assistance, and ongoing customer service. The ability to showcase in realtime, our shows and events, in a digital fashion has significantly improved our brand and marketing abilities. Pros The platform seemed easy enough to use, with customization and integration options available if we wanted to expand the use of the system to other workgroups or venues. Cons Some of the user interface and architecture feels dated, but not difficult. It functions as needed, and expected, just take a little time to learn. Review Source TB Ted B. National Operational Performance Manager. Retail Used the software for: 1-2 years ### "Reach Media displays in Matrix Distribution Centers" February 6, 2024 5.0 Our experience has been great, the our team in multiple facilites has appreciated the ability that Reach Media has provided to present time sensitive and important information. Pros The application was easy to setup for multiple devices that are located across our national network of distribution centers. Cons It would be nice to have more built in applications for showing previous days results for sports teams. Reason for choosing REACH Cost and features. We felt that Reach offered the best ROI. Review Source RR Robert R. Board President Real Estate Used the software for: 2+ years ### "Simple solution for property management and condo boards" February 15, 2022 5.0 The team at reach is by far one of the best in the business. I feel like I am their only client. They are so responsive and easy to work with! Pros We really love that we were able to make our boards in the building digital with this software at a cost that was not a huge increase to the condo. The ease of use of the software and that it is online allowed our board to manage what was on the board and to make sure it was appealing to owners and residents. Cons I wish there where easy template layouts that we could use and that you offered backgrounds for these templates. Review Source VR Verified Reviewer Instructional Technologist Higher Education Used the software for: 1-2 years ### "Great for interactive and engaging signage." June 1, 2022 5.0 Using REACH has really changed the way my company views signage and customer engagement. Pros Managing all of our signage from one computer is awesome. Live updates are so easy. There are so many prebuilt templates available that I hardly have to design anything from scratch. Probably my favorite feature is the interactive polling. All of our clients think it's so cool to walk by and participate in a poll or survey, then see the results later displayed on our boards. Cons Occasionally there is a hiccup with the syncing. But it's extremely rare and nothing a quick hard reset can't fix. Alternatives considered [truDigital](https://www.capterra.com/p/133995/truDigital-Signage/) Review Source VR Verified Reviewer Sr. HR Specialist Food Production Used the software for: 2+ years ### "We like REACH!" February 8, 2024 4.0 Pros I like that I can set the time a posting shows on REACH. Cons I am unable to insert a posting where I would like it and that would be helpful. Review Source BR Breanna R. Senior Operations Sports Used the software for: 6-12 months ### "Good, but can be intimidating" May 10, 2023 4.0 REACH has very strong customer service. Overall, our experience with the service has been positive. Our display improves our brand recognition and helps our facility in looking professional and clean versus our competitors who use other systems. We enjoy having a display so custom to us. Pros I like that our REACH display is just "plug and play". It displays our facility schedule on it, and it updates as events pass and loads upcoming ones. We have static logos on the bottom off the screen under the schedule. It looks great and incredibly professional in our lobby. We are happy to have something so custom to our branding. Cons REACH feels intimidating when setting up any changes to the display. We occasionally display "Welcome" signs to teams visiting our sports facility, and I always dread having to prod around to get it to display right without screwing something up. I haven't actually had problems with it, but I definitely err on the side of caution and I only trust technologically very specific staff to use it. Review Source VR Verified Reviewer Systems and Software Manager Religious Institutions Used the software for: 6-12 months ### "REACH is a great tool that integrates with eSPACE." October 9, 2018 5.0 We've been able to create a culture that no longer contends for meeting/conference rooms based on who needs it most. :) Now it's only about who put it on the calendar first. Pros REACH is integrated with our eSPACE event scheduling system. There is minimal set up that seems a little daunting when creating the first display? But once you understand what it's asking, as long as you follow the steps you can't go wrong. The team at REACH does a great job of asking what's needed and knowing exactly how to set up the displays to show information for spaces/events approved in eSPACE so there's never a conflict when somebody goes to use a meeting/conference room. If it was scheduled, it will be on the display! Cons Initially, there was a little bit of misunderstanding with the support team that helped us to implement displays based on what we were needing, but after this, we've had no negative experiences. Every once in a while I have to reset the software, but that's usually only because updates were pushed to our iPads. Review Source MH Mark H. EHS Leader Chemicals Used the software for: 1-2 years ### "Reach serves many needs for businesses" August 4, 2023 5.0 Very positive experiences. Pros I like the automation of displays in that start and stop times can be chose as well as one drive linking. Cons I can think of nothing that is a con regarding Reach. Review Source Chad W. Vice President of Operations Used the software for: 2+ years ### "Advanced media solutions, simple integration and management." April 5, 2018 5.0 Increased impact range, ease of communication with clients, quality of service. Pros REACH has done an incredible job of furthering our ability to "reach" our customer base to a level we did not imagine was feasible for us. Not only did they do this well, but quickly, simply, affordably and with wonderful customer service and human interaction. I have been nothing but impressed with their quality of service and committment to their clients. Cons I do not have any critiques on any of the services provided to us by REACH. In fact we look to further involve ourselves with the company down the road. Review Source Lynly D. G. VP Membership Oil & Energy Used the software for: 2+ years ### "Easy to Use Product with Great ROI" November 30, 2018 4.0 Reach helps us communicate to all of our audiences in a timely, visually appealing way. We've used other systems in the past, and Reach is the most affordable and easy to use. The customer service and support teams are fast and helpful. My overall experience is very positive. Pros What I like most about this software is the user friendly interface, fast customer service, stock image options, and preview modes. Cons As a designer who uses an iMac, the editing tools are less sophiscated and a bit cumbersome to operate when I need to fine tune an area. Some great upgrades might include an alignment tool for text boxes and shapes. Review Source JP Joel P. Program Coordinator Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Easy Transition to digital display implementation - and great Customer service/response" January 5, 2021 5.0 Reach has allowed us to integrate video and graphics in one layout/zone and play them, whereas we didn't have that capability before. It has also freed up the daily/ weekly updating of the screens, as you can schedule ahead and specify dates as to what announcements/graphics appear in each playlist. I currently have 2 displays at different locations displaying different content- i have four playlists going at once. Each monitor has 2 graphic zones, each with it's own playlist - Reach makes this seamless and "easy-peasy". Pros ease of use and customization of layouts playlists make importing media easy and simple the ability to make different playlists in different zones makes updating and changing things simple scheduling announcements/graphics ahead of time makes daily updating unnecessary scheduling screen was easy to use and very intuitive Most people can get this software up and running in no time, once again very intuitive layout and design Cons The only downside i have found is in the postitioning of Title/Label text boxes - I have had to adjust these several times when putting a static text box/label next to a playlist box. The position on the editing screen is slightly different once it's previewed on the actual screen. It just takes tweaking to get them exactly where you want them to appear. Review Source Laurie K. Marketing and Membership Coordinator Higher Education Used the software for: 2+ years ### "Easy to use, highly effective digital signage" September 4, 2018 5.0 We have found that our REACH digital announcement screen is a highly effective way to grab students' attention as they walk past and we depend on it for daily announcements and other topics of interest to our students and patrons. We love it and have never experienced any downside to this great announcement tool. Pros I love the easy to use templates, the easily located stock photos, user-friendly graphics and interface. Excellent customer service and technical support. Cons Nothing! We have not found any drawbacks or problems and are extremely pleased with this system. Review Source MM Miki M. Recreation Superintendent Recreational Facilities and Services Used the software for: 2+ years ### "Marketing Rule of Seven" January 27, 2021 5.0 It's seldom down, but when it is, tech support is quick to answer the call. The video quality is good. Pros I like that users of our facility are being marketed to unbeknownst to them and the more hits, the better (Marketing Rule of Seven). Whether they are a parent waiting for a child to get out of skate lessons, hanging out on the front entry to catch some air, or waiting in the concession line at intermission, it reaches out to the patron where they are without requiring them to actively search, and may just intrigue someone to check an activity out. Cons It's difficult to delete a text box once created and sometimes it doesn't project like it previews. Reason for choosing REACH I actually saw this on demo at Missouri Park and Recreation Association Conference and really wanted it for our facility. Reps were super. There wasn't another product that was quite comparable at the time. Review Source Karyn S. W. Director, Campus Recreation/Alumni Athletics & Convocation Center Higher Education Used the software for: 2+ years ### "Reach System" August 20, 2018 5.0 Keeping our community up to date with what is happening in our facility. They see it as soon as they come in and they know where to look. It really is a great asset to our facility and we could not be happier! The support staff is excellent! I have only had to use them a few time and each time they were able to solve my problem in minutes!!! Highly recommend. Pros We use it everyday. This big screen with the display is a great compliment to our facility. It keeps our students, faculty, staff and guest informed on what is happening in the building. Facility hours of operation, current and upcoming events scheduled in our facility. We also include our upcoming Athletic events, Group Fitness class schedules on the display. We can upload our flyers to promote our events and also video to highlight our events! We love it! Cons Nothing , I love the new layout very user friendly! Review Source AG Alice G. Project Manager Education Management Used the software for: 1-2 years ### "My Experience With REACH" April 22, 2024 5.0 Pros The tool makes handling document management as well as signing electronically is easy Cons No serious flaws experienced while using REACH Review Source MD MARY D. Food Service Director Education Management Used the software for: 1-2 years ### "REACH APP Helps Reach Kids" March 5, 2021 5.0 I love using it to spread the word...whether it be sports events, meals being served or wishing kids a happy holiday or vacation throughout the school year! It's an easy way to let our community know what's happening in real time. I really also like all of the stock slides I can use. They are always timely!! Pros I am a Food Service Director. I take pictures of the food that is being prepared in our kitchens, upload them to the app and add some text. It's that easy. I also coach and use the app to make slides for the teams, letting them know about practice and letting the rest of the school community know about the outcome of our games. Ease of use would be what I like the most. I also like being able to choose what monitors to display slides on. And also choose the duration for how long it would run. Cons What I like the least is that I can not go back to the exact color that I chose for text if I venture off black or white. And sometimes its hard to adjust the size of the text box without moving the picture behind it. Review Source Similar Products Featured ## Related categories [Digital Signage](https://www.capterra.com/digital-signage-software/)