# Get Connected Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Get Connected the right Volunteer Management solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145964/Get-Connected/reviews --- Get Connected 4.4 (95) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 16th, 2026 # Reviews of Get Connected Ease of use 4.1 Customer Service 4.7 ## Pros and Cons in Reviews Karen W Board of Directors, Project Management ChairNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “It’s great for managing volunteer opportunities and community events.“ August 14, 2025 Karen W Board of Directors, Project Management ChairNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “The knowledge share modules can be confusing to navigate and are not clear when there are certain options that aren’t available at all levels of the software.“ August 14, 2025 TH Travis H Mgr. of Floor Experiences and VolunteersMuseums and Institutions, 51 - 200 employeesUsed the software for: More than 2 years. “Having the option to create my own custom pages and spotlights is really nice, and helpful for users to see lots of information about our volunteer program before they sign up.“ January 19, 2023 Karen W Board of Directors, Project Management ChairNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “I often find info or instructions on features not available to my group and cannot always find the answer I’m looking for. “ August 14, 2025 TH Travis H Mgr. of Floor Experiences and VolunteersMuseums and Institutions, 51 - 200 employeesUsed the software for: More than 2 years. “The public webpage that connects directly to our organizations home site also feels like a big bonus - I don't think a lot of other products offer that feature.“ January 19, 2023 TH Travis H Mgr. of Floor Experiences and VolunteersMuseums and Institutions, 51 - 200 employeesUsed the software for: More than 2 years. “For example, a lot of my volunteers do things offsite or not scheduled, and these things can be very difficult to capture throught the software.“ January 19, 2023 CJ Cierra J Lead Volunteer CoordinatorNon-Profit Organization Management, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Get Connected has been able to have a large hand in growing my volunteer base, everyone has a cell phone and likes using apps.“ October 27, 2022 VB Vincent B Project ManagerNon-Profit Organization Management, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Responses would become lengthy, videos would become confusing, and overall wishing more of a person to person call bound vs. all over email.“ January 12, 2023 ## Showing most helpful reviews Showing 1-25 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SW Susanne W. Community Coordinator - Inclusion Network Used the software for: 6-12 months ### "Software is great. Service support excels!" June 25, 2018 5.0 Pros Ease of use. Both agencies and volunteers are able to register and navigate around the site intuitively. Add into it the fact that it is visually appealing, and it makes for a great user experience. Cons Some users are overwhelmed by the number of automatic responses, but that just encourages them to make refinements to their selection of interests, fans and causes. Review Source Response from Galaxy Digital August 3, 2021 Suzanne, Thank you for your review! We strive to deliver easy to use software solutions for organizations just like yours and always seek to offer amazing customer support. We're here when you need and grateful for your being a part of the Get Connected community. MI Marty I. Director of Monitoring & Evaluation Non-Profit Organization Management Used the software for: 2+ years ### "It's Great if You Know How to Use it." January 12, 2023 4.0 Overall, our experience has been good; definitely better than what we had previously. Based on some surveys, our volunteers do not seem to be as impressed or fond of it. I could be a learning opportunity for us to find a way to create more value for them. Pros This system has some great features and unfortunately they are not used to the best of our ability. Keeping up with everything is a full time job; our volunteer coordinators don't have that luxury, and I, as the site manager have too many other job responsibilities to be able to devote the time needed. Hopefully, that will change in the near future and we will be able to create and hire someone specifically for this.On the end user side it seems to be easy to navigate; managing it is not as easy-remembering where to find certain features is not always intuitive. Cons Retrieving the data you are needing is not easy. You have to know exactly what order to add filters, and those available filters do not always give the options you are needing. For example, If I want to know who responded to an opportunity and which of those actually served/attended-can't do that. That seems like a common bit of information an organization would like to know.It would be great to be able to receive emails/notifications through the app. Reason for choosing Get Connected Honestly, I don't remember, but probably the value for the features offered. Review Source Response from Galaxy Digital February 6, 2023 Hi Marty, We really appreciate you leaving a review of Get Connected. Thank you for making us aware of the challenges you're having with the filtering. Please let us know if we can help with any of the system nuances; the Customer Experience team is here to support you! Reach out to support@galaxydigital.com Best, Annelise CC Cindy C. Data and Program Support Specialist Non-Profit Organization Management Used the software for: 1-2 years ### "Great product " December 16, 2021 3.0 Pros I like that the Qualifications page allows us to allow and prevent people from registering for certain opportunities. This allows us to increase the safety of clients. Cons The site is not user-friendly for site managers, managers, and users because it is not intuitive enough. I also do not like the integration of Sterling because when people do not complete their background check orders, the site blocks them from going back and completing it again. There are also some simple features that I believe should be available and when I submit a ticket, staff ask me to write a suggestion for the "suggestion box". Review Source Response from Galaxy Digital December 21, 2021 Hi, Cindy, thank you for your feedback. We're here at Customer Experience to support you and your software and would be happy to talk about solutions that could work for the Sterling background checks integration and your program's needs. However, the background checks function is an integration and we are unable to change the way in which Sterling conducts background checks with their software. We would be able to share how you can turn on or off your customizations within Get Connected to guide you to the outcome that best suits your program. We're always happy to hear ideas from you on how to improve Get Connected for our clients. We do love to keep the product suggestion forum open to clients as there you can share ideas with other Get Connected users, especially as we navigate changes to the software that would affect all clients or involve a longer development time. Please reach out to us any time! We're happy to help! Keep your eyes open for new training coming the in new year! EG Erika G. Volunteer Engagement Manager Non-Profit Organization Management Used the software for: 2+ years ### "Connect with Community with Get Connected! " December 17, 2021 5.0 The benefit of being a centralized location where volunteers can come to browse a catalog of available volunteer opportunities and organizations. It was extremely valuable during March of 2020 at the onset of COVID. Pros I appreciate how we can filter out and target specific volunteers based on interests, causes, etc. It allows for a strategic and target recruitment strategy. The E-blast function is the most used function aside from creating opportunities and organizations. Customer care is always on point with our multi-layered questions and are very responsive in a timely manner. Cons There are a few strange nuances, but once you learn what those are, you can overlook them. Review Source Response from Galaxy Digital December 21, 2021 Erika, thank you so much for sharing how Get Connected has supported your volunteer engagement! We've designed the software over the years to be customized to the needs of volunteer programs and see the importance of targeted recruitment and engagement through email and opportunity sharing. Keep up the amazing work and as always, please know we're here to continue supporting you as the software develops - look forward to some new training coming next year! Reach out to us any time at Customer Experience, we're always happy to help! KP Katherine P. Outreach and Community Engagement Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Get Connected is a flexible and useful volunteer tool. " December 16, 2021 5.0 Overall Get Connected is a wonderful product. My only wish is that all nonprofit organizations would set up an account for their volunteer and event needs. Pros It is very easy to use for both the user and the agency. I love that I can "assume the primary manager" and make changes for our partners, if needed. I love the email tool as a boost in communicating an event or need - when someone receives a personal email the response is always greater. Our specific program, Volunteer Connect, is integrated with our local university's South Serves. That is a valuable way for the students at South Alabama to give back to the community outside of their school needs. Cons My experience and use is rather basic, therefore I do not have any suggestions for improvements. It seems that getting our "inside" volunteers i.e. \[SENSITIVE CONTENT\] to log their hours is cumbersome. I would like a simpler way for them to do so, as they are very busy in their day to day work and volunteer jobs. As an agency we want everyone who gives their time to us to be recognized and for us to note how many hours they give. We just have trouble with convincing them to create an account and record their time for each individual event/meeting etc. Review Source Response from Galaxy Digital December 21, 2021 Hi Katherine! Thank you so much for sharing your experience with Get Connected! Often organizations that begin using Get Connected see an increase in volunteer engagement with the built-in communications tools and ease of signing up and scheduling. Our Customer Experience team would be happy to help with the hours tracking for the specific group of volunteers you mentioned. I think there is a solution that would be ideal for you to make certain those busy volunteers and their hours get recognized. Reach out to us at support@galaxydigital.com, we're here for you! DT Dominique T. Volunteer Coordinator Food & Beverages Used the software for: Less than 6 months ### "FRFB Get Connected Review" December 1, 2021 5.0 The last non-profit company I worked for utilized a different software for recording and engagement...it can't even compare to Get Connected. There is an ease to Get Connected that I haven't experienced with any other database management for profit and non-profit purposes. And if I have any questions, I can always reach out to Tech Support. Pros It's a one stop shop! I can easily access the information I'm looking for and pull reports as needed. Cons Some functions have too many steps and sometimes the steps just don't make sense. I should be able to do and access whatever I need to for a specific volunteer right from their account but it doesn't always happen. Reason for choosing Get Connected Unknown Review Source Response from Galaxy Digital December 16, 2021 Dominique, We're so glad Get Connected is meeting your program's needs! Please reach out to our Customer Experience team at any time with your questions or needs. Keep your eyes open for upcoming trainings for Get Connected Site Managers in the New Year to help you make the most of your software so that you can keep making an impact in your community. We're here for you! MM Melissa M. Volunteer Coordinator Environmental Services Used the software for: 6-12 months ### "Love This Software!" November 15, 2022 5.0 Pros This software has really transformed our volunteer program. It makes all the information on our events in one visually appealing, organized place - which is easy to share with someone who wants to know what our organization does. It saves me a ton of time - less emailing volunteers back and forth for signing them up for events. I love the reports section and data exports. Cons Some of our less tech-savvy volunteers don't like having to sign up for each event when they come to multiple events a week, every week. I got around this by signing all our core volunteers up for every relevant event, and then whoever actually shows up is checked in using the check-in kiosk. Review Source Response from Galaxy Digital November 22, 2022 Hi Melissa, We really appreciate you taking the time to leave us a review on your Get Connected volunteer management platform. We are so excited to hear that it is saving you time with your events and volunteer communication! We hope to see you at one of our Get Connected events for volunteer leaders. Take care! KP Kayla P. Community Engagement and Special Events Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Review of Get Connected" October 28, 2022 4.0 I'm very excited with the possibilities Get Connected offers. So far our experience has been positive and I look forward to adding more of our programs onto Get Connected. To our programs using Galaxy Digital, it has been a VERY helpful tool. Pros Get Connected has a lot of options for large agencies with multiple volunteer programs. With the appropriate upgrades, each program has a chance to operate independently of other programs utilizing the same Get Connected subscription. We are still in the process of onboarding all of our programs, but so far the outlook is very positive and I'm really looking forward to seeing our agency using this resource to its full capacity (we're getting there!). On top of that, the Get Connected team is incredibly responsive in providing help and support to users. Cons Get Connected can be hard to use for volunteers and staff who aren't very "techie", especially the older generation. This can make progress slow if you are transferring from one software to this one as both staff and volunteers become used to the new program. There are also certain levels of inflexibility with the program that requires creative workarounds. In many ways, you have to be prepared to shape your program to how Get Connected is setup instead of vice-versa. Reason for choosing Get Connected Our agency has multiple programs with volunteer programs, each operating in a different geographic location and in a different way. Get Connected was the best resource we were able to find that allowed each of our programs the autonomy to manage their own program their own way, while still sharing one portal to post volunteer needs and recruit volunteers connected to our agency. Review Source Response from Galaxy Digital November 13, 2022 Hi Kayla, It's great to hear that Get Connected has been so successful in helping you manage multiple volunteer programs at different geographic locations! Keep your eyes open for upcoming training for Get Connected Site Managers to help you make the most of your system. VR Verified Reviewer Executive Director Used the software for: 2+ years ### "I have used this product for 6 years and have always been very happy with it." June 19, 2018 5.0 It allows our community to have a portal for volunteering. Pros Easy to use and allows people from different skill levels to navigate it easily. It is a great portal for volunteers and agencies. Cons Sometimes I have to remember the steps to accomplish a task that I do not do frequently. I have to go to the help screen and figure out what it is called to search. Review Source Response from Galaxy Digital August 3, 2021 Thank you so much for your review here and for being a part of the Get Connected community for many years. We're glad you're here! VR Verified Reviewer Senior Director Hospital & Health Care Used the software for: 1-2 years ### "Get Connected Got Us Connected!" November 16, 2022 5.0 Pros What I like most about the product is the ease of use. It is very simple to review messages, tasks, or other items as they arise. It is also simple to connect back to the sponsors of the product with comments or questions. Cons The problem I've encountered is that it is tied to GDPR standards. That posed a bit of a problem for our organization, but we were able to make changes in our process to accommodate the issues encountered due to GDPR adherence. Review Source Response from Galaxy Digital November 22, 2022 Hi there, Thank you for leaving us a review! We're happy to hear that Get Connected has been easy to use and helpful in reducing administrative time. Please let us know if we can help with any of the system nuances; the Customer Experience team is here to support you! Best, Annelise VB Vincent B. Project Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Works Great." January 12, 2023 4.0 Pros Being able to have a centralized location for our volunteer data and locations. Cons Not so great on the support. Responses would become lengthy, videos would become confusing, and overall wishing more of a person to person call bound vs. all over email. Review Source Response from Galaxy Digital February 6, 2023 Hi Vincent, Thanks for taking the time to share your experience with Get Connected and the impact it has made on centralizing your data. We look forward to seeing the long-term benefits Get Connected has on your volunteer programming! CA Chris A. Volunteer Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "5 Stars" October 27, 2022 5.0 Pros Get Connected has allowed us to streamline our volunteer program. We advertise volunteer events, log volunteer hours and advertise for volunteer positions via the website. It has made my life as a volunteer coordinator easier and I would definitely recommend it! Cons The website does tend to send our volunteers a great deal of automatic emails which some people find annoying. Review Source Response from Galaxy Digital November 6, 2022 Hi Chris, It's great to hear that Get Connected has been so successful in streamlining your program! One of our biggest goals is to make the lives of our volunteer coordinators easier, so it's great to hear we hit the mark! Keep your eyes open for upcoming training for Get Connected Site Managers to help you make the most of your system. JP Jason P. Volunteer Engagement VISTA Non-Profit Organization Management Used the software for: 6-12 months ### "A useful and easy platform to use and implement " July 22, 2021 4.0 Pros The most impactful part of this software is allowing nonprofits from all over the county to house their volunteer opportunities under one umbrella to be easily found and promoted Cons There should be more features available to agency partners, instead of just site managers. The surface-level features for agencies has turned many organizations away from joining our platform Review Source Response from Galaxy Digital October 18, 2021 Jason, Thank you so much for your review and feedback on Get Connected. Keep in touch with our Customer Experience team for up-to-date training and new features coming that will help support your organization's mission and make a bigger impact. We've got some exciting things coming and we know you'll appreciate them! LA Lindy A. Volunteer Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Overall a good product, but some features need improving" January 19, 2023 4.0 Positive Pros The ability to export hours reported by volunteers and having our volunteer data compiled in one (digital) place. Cons The email blast feature does not allow for a lot of creative liberty, so we have to supplement with using Constant Contact. The available "Filters" for "Opportunities" are not helpful. Review Source Response from Galaxy Digital February 6, 2023 Hi Lindy, Thanks so much for your review of Get Connected! We are so excited to hear that it is helping centralize your volunteer data. We hope to see you soon at one of our upcoming webinars. Best, Annelise MA McKenzie A. Clinic Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Galaxy Digital Overall Review- Healthcare Setting" November 1, 2022 4.0 The overall experience has been good, but there are several learning curves and nuances that we have had to create to make the system work for us instead of the system doing itself. Pros The calendar feature is very useful to see who is scheduled. Cons Making it easier for organizations that don't do one off events. We have very intricate need at our clinics and that makes this system a bit more difficult to use because it is a very broad system. Review Source Response from Galaxy Digital November 13, 2022 Hi McKenzie, Thank you for leaving us a review! We're happy to hear that Get Connected has been useful for scheduling your volunteers. Please let us know if we can help with any of those system nuances; the Customer Experience team is here to support you! ME Michele E. Executive Director Civic & Social Organization Used the software for: 1-2 years ### "As a volunteer center, we are pleased with the ease of use and the look of GC for our users." June 25, 2018 5.0 It is our main tool to connect volunteers across seven counties in Southern New Jersey. Pros The easy to use functionality. And that we can connected with other volunteer centers who are on the same platform. Cons We are connected to another Volunteer Center but we cannot filter out our own agencies and needs. Users on in our local area cannot easily filter out the other Volunteer Center Agencies and needs. Review Source Response from Galaxy Digital August 3, 2021 Michele, Thank you so much for your review here! We're grateful you're a part of the Get Connected community and that your program is able to reach so many and make an impact in your community. Please feel free to contact Customer Experience any time and we can support you in the filter needs you mentioned. AR Andrew R. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Connecting our community" April 27, 2021 5.0 Pros This is a very user friendly way to connect the community through volunteering. it has all the features we were looking for Cons Would like to customize our domain for the site Review Source Response from Galaxy Digital August 16, 2021 Andrew, thanks so much for your review and for switching to Get Connected! Please do reach out to our Customer Experience team about customizing your domain. We're here to support! MJ Morgan J. Volunteer Center Director Used the software for: ### "Less than expected" April 20, 2016 2.0 I was hoping that this program would allow us to do more. More so related to the advanced events from an admin standpoint. We need to be able to add opportunities without having an agency registered. Some of our Day of Caring agencies aren't organizations who need volunteers year-round and thus an entire profile is not necessary. Also, we need a group leader to be able to sign up a full group without needing all of the names or individuals to sign up on their own. We have large corporations with one leaders who does it all. It is extremely discouraging and turning volunteer groups away from volunteering for this year's Day of Caring. We are such a small organization and the cost (while known upfront) is alot for us for a software that can't perform like we need it to for our biggest volunteer event. Review Source Response from Galaxy Digital April 25, 2016 Hey there, Morgan! Thanks for your feedack. Great news: Get Conneced offers several existing options that allow multiple users to sign up for Advanced Events (even for group leaders representing a team or company!). Better yet, our new Corporate Connect software is available now for your corporate partners so they can connect directly with your Get Connected site and respond quickly and effectively to all your listed volunteer opportunities and campaigns on a year-round basis. Please contact our Customer Care or Sales teams for more information! GT George T. Admin Team E-Learning Used the software for: I used a free trial ### "Great Platform" January 7, 2021 5.0 Overall great platform to use for volunteer management. Pros Easy to use and set up. The platform is plug and play and very friendly to technology adverse individuals. Cons Reporting is not as straightforward and the custom has bugs however the customer support is very responsive and the team constantly makes updated and fixes bugs. Review Source Response from Galaxy Digital August 4, 2021 George, Thanks so much for your review of Get Connected. We appreciate your insights and are always here with our customer experience team to support! AB Adam B. Volunteer Center Manager Used the software for: ### "Outstanding with room for growth" April 20, 2016 5.0 Our new VolunteerWNY through GC has positively transformed our landscape. This is a very easy system to utilize and has almost tripled the impact we're able to create in our community. I absolutely enjoy working with the software. The feedback from our volunteers and partners are always positive. There are some features that aren't as user-friendly per some of our volunteers and partners. I would argue that this reflects the digital divide among users (generational). In addition, there are various improvements that could be implemented in the AEM to make tasks/functionality easier for users/partners/admin. I would be happy to share those thoughts and ideas with GC. I understand that some of these ideas might only apply to our current environment and projects being management. Review Source Response from Galaxy Digital August 2, 2021 Adam, Wow! Hearing that you nearly tripled your program is amazing news! And yes, we are always here to hear feedback and continue to grow and improve. Please do reach out to Customer Experience to share your insights! AR Amanda R. Community Impact & Volunteer Center Manager Used the software for: ### "Easy to use, great for agencies" April 21, 2016 3.0 Pros: -Easy-to-use interface for agencies and admin. -Improvements happening regularly with system. -Dashboard on Admin side is very helpful for at-a-glance Cons: -Look of software from user side is still a tad outdated. -Would enjoy some additional view options from admin side that allowed you to search or filter for needs or agencies by more than just the few options currently provided. (Ex: when viewing all Needs from the admin side, being able to sort by or view Age requirements, rather than viewing things from the user side only.) -No contact info included on opportunities -Email blast user interface is very simplistic Review Source Response from Galaxy Digital April 25, 2016 Hi Amanda! Thanks for your great feedback. We are always working to improve our system and are working on key Manager Panel updates in our August enhancement release designed to greatly augment your user experience. Stay tuned for upcoming announcements! AS Andrea S. Executive Director Used the software for: ### "Get Connected has made our jobs easier and benefits our community every day!" April 20, 2016 4.0 The Get Connected software was the perfect solution for our United Way. It is our mission to connect people with meaningful ways to serve but there was never a way to do that efficiently. Within just a few weeks of our launch, individuals were suddenly aware of the vast number of needs and had the tools to connect with organizations of all kinds. Our launch process was the smoothest I have ever experienced with a software company and the ongoing support is incredibly helpful. I believe Get Connected solves a number of issues with one product and is the best in the business. Review Source Response from Galaxy Digital October 18, 2021 Thank you so much for your review here, Andrea! We're so glad to be of support to your United Way making a bigger impact in your community. We're always here with our Customer Experience team to continue that support and look forward to many years to come working with you! KC Kasey C. Used the software for: ### "Fairly easy for volunteers; time consuming and confusing for agency managers" April 20, 2016 4.0 This review will be mostly in regards to the service-learning module. Every semester we deal with a number of issues in regards to agency managers being confused about how to use the SLM. In some cases we have even stopped asking them to be involved in the process because it can cause them so much frustration. I believe that the main problem is that the website is not necessarily initially intuitive for new users. It is much easier to understand if you use it frequently, but if you infrequently use the website or are new to it, most users find that they need help figuring out how to use it. Review Source Response from Galaxy Digital October 18, 2021 Kasey, thank you for your review and feedback! We do have a variety of training for your Agency Managers and would love to support you with that - reach out to us at Customer Experience so that we can provide the necessary resources! DB Devyn B. Parish Relations Program Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Lots of Options" November 2, 2022 4.0 Pros This product is great for creating different categories of opportunities. It is easy for volunteers to search through the items. Cons There are a lot of different options and it can take a bit to get used to them all. Review Source Response from Galaxy Digital November 13, 2022 Hi Devyn, Thanks for leaving a review of Get Connected. We're always happy to hear when volunteers enjoy using the system. We look forward to seeing the long-term benefits Get Connected has on your volunteer programming! KH Kathryn H. Student worker Used the software for: ### "Great service " April 20, 2016 4.0 The major pro is that it's easy to contact a person about technical problems or issues I've had. One of the cons I've found is that it's not always user friendly for our agency managers. They have trouble understanding the website. Review Source Response from Galaxy Digital April 22, 2016 Hi Kathryn! We pride ourselves on being considered the most user friendly platform for both agencies and volunteers in the market, which is why we offer free training sessions to ensure that your partners feel confident and in-control when using the great engagement tools at their disposal on your Get Connected site. Please reach out at any time to Customer Care for the recurring Agency Training schedule! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.