# Page 3 | Get Connected Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Get Connected the right Volunteer Management solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145964/Get-Connected/reviews --- Get Connected 4.4 (95) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Get Connected ## Showing most helpful reviews Showing 51-75 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TP Terri P. Director, Volunteer center Non-Profit Organization Management Used the software for: 2+ years ### "Get Connected is a good investment in Volunteer Management" December 20, 2016 4.0 I find the software easy to use from the administrator viewpoint and easy for the public, as well. The customer support is excellent! They have been very responsive, in a timely fashion, and always willing to help with whatever issue I might have. Pros It's easy to use and most of the public can use it relatively easily. Cons Would like more reporting functions (more detailed). Although I can get all the info on an excel spread sheet, since we've had this system since Aug. 2013 and there are 5,000+ users in the system, that's a lot of info to have to filter through to get what I need. Review Source Response from Galaxy Digital October 18, 2021 Hi, Terri, thank you so much for your review and feedback here! We love to hear that you're getting good use from the system for your volunteer program! Our Customer Experience team is happy to support you with your reporting needs - reach out and let's brainstorm some ideas on how to best pull the data you need! JO Julie O. Education Team Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "Managing Volunteers " November 15, 2022 4.0 I have so many questions and help is not easy to get. Pros Everything for a volunteer is all in one place. Cons It is confusing and you have to know so much to use it effectively. I do not use it enough to feel comfortable with all I need to do inside the program. Review Source Response from Galaxy Digital November 22, 2022 Hi Julie, Thank you so much for taking the time to leave your feedback. I'm so glad to hear that Get Connected is meeting your organizational needs. Thank you for making us aware of the challenges you're having. Please reach out to us at success@galaxydigital.com so we can find the best solution for supporting your volunteer site. We look forward to connecting. All the best, Annelise CK C. K. TRAIN Specialist Used the software for: 2+ years ### "Get Connected provides a hub for volunteerism in our community." July 2, 2018 5.0 The ability to educate and inform our community about the specific volunteer needs of local agencies, while providing those agencies with tangible support and a framework for managing their volunteer programs. Pros Get Connected is perfect for our needs. Agencies have autonomy over managing their individual pages, and users have control over the level of communication they receive. There is a robust help platform, and numerous features we haven't even had time to explore yet. Cons Nothing - the software is easy to use, has wonderful features, and the company is constantly making improvements. As an administrator, I found the communication filters a little confusing initially, but found all the support I needed in the help center. Review Source Response from Galaxy Digital August 3, 2021 Thanks so much for your review, C.K.! We're so glad Get Connected is meeting the needs of your organization. We're always here to support with our Customer Experience team. Keep up the great work in your community! NK Nikki K. Dir of Community Engagement & Youth Development Used the software for: ### "Advanced Events are A MUST!" April 27, 2016 4.0 Our volunteer center could not do the work we do as easily and efficiently as we can when using the Advanced Events module. Being connected to a United Way, we run several large citywide Days of Caring each year. The Advanced Events module allows us to attach our 30-40 projects to an overarching event. Both our nonprofit partners as well as our volunteers have shared how easy it is to post their opportunities and register team members. In the past we "held" spots for corporate volunteers that many times did not get filled and left the partner organizations with unfulfilled needs. With the ease of the team functionality, that no longer happens. United Way works with hundreds of companies in our community. We believe everyone can be a philanthropist, it doesn't matter where you live or how much you make. It's the act of giving that binds us together. In addition to reporting what a company gives financially and the impact of their donations, we're able to use the Advanced Event module to track all volunteer engagement for the year. A number when converted to dollars back to our community (love that on the individual profile pages!) sometimes exceeds a financial gift. The only functionality that would make that even better would be to have the ability to hide or reserve by password a project for a certain department within a company's Advanced Event. (ex- project posted for only executives or for a certain geographic location) Review Source Response from Galaxy Digital October 18, 2021 Nikki, Thank you so much for your review and feedback here! We have created options that would fit your needs for the corporate volunteer teams that you mentioned here. Please do reach out to Customer Experience team and we'll get you started with using those features! DT Desiree T. Volunteer Coordinator Civic & Social Organization Used the software for: 6-12 months ### "Not right for us" February 12, 2021 3.0 I was not a fan. It was not user friendly. Pros I did like that I could design it the way I wanted it to look. Cons It was hard to us. I didn't understand how to set it up to record the hours of volunteers. I didn't like that I couldn't call them. I wouldn't email and wouldn't get a response for days to a week. I was always talking to someone new, so there was no relationship built. Review Source Response from Galaxy Digital October 18, 2021 Desiree, I'm sorry to hear about this experience, we pride ourselves on quick email response times. Please do reach back out as I am concerned our reply messages were not reaching your proper email address. We're here to support. SK Shelby K. Civic Engagement Grad Higher Education Used the software for: 6-12 months ### "Best volunteer management software on the market!" June 19, 2018 5.0 Our user engagement has increased by 38%. Pros This tool allows administrators to have master control over the site. Users can easily view and respond to volunteer opportunities. Agencies can quickly and easily export their responses. The best part for our organization is the automated reminder and confirmation emails. The customer care team is top-notch and they respond quickly. Cons Using this software as a manager takes a little bit of training, especially as a manager. The dependence on an email address as the user's login or check-in has resulted in some users having multiple accounts. Review Source Response from Galaxy Digital August 3, 2021 Shelby, So excited to hear your user engagement has increased by 38%! We're always here to help with any training necessary and so grateful you're a part of the Get Connected community. LAR Lee Anne R. Volunteer Center Coordinator and Database Speciali Used the software for: 2+ years ### "Great customer service!" July 5, 2018 5.0 Pros Whenever I run into a snag, customer service is friendly and prompt and takes care of my issue immediately. Cons Maneuverability is an issue. It could be a bit more straight forward in some of the more complicated features, or provide detailed instructions. Review Source Response from Galaxy Digital August 4, 2021 Lee Anne, Thank you so much for your review of Get Connected! We're grateful you and your organization are pleased with our customer service and our product. We're always here to support when needed! PF Patti F. VP for Community Impact & Engagement Used the software for: ### "Easy to use but would like more options for customization" April 20, 2016 4.0 The software is easy to use for the volunteer which is VERY important. There a lot of options for information from the agencies to be provided. We receive positive feedback from agencies as well. We used Volunteer Solutions before and even though it was cluncky, I find myself missing the customization features of it. It would be nice to have more options on reports. We have reports that we have to provide for our HON affiliate report and I have to create a reporting system outside of Get Connected to collect data that I need to report. It would be great to be able to choose what is the default of the site, for example to have the default view be list view instead of grid view. For large events that have many opportunities, the list view has more per page and grid view creates more pages to sort through for the volunteer. I would like to create standard volunteer questions (such as a t-shirt size question) that I could just choose instead of having to enter it each time an event is created. It is also laborious for the event manager to go back and post the hours after a large event, it would be helpful to have the option of mass approval of hours for an event instead of individually. Review Source Response from Galaxy Digital October 18, 2021 Hi, Patti, thank you for your thoughtful feedback here. Many of the requests you've made for customization are now in the software. Please reach out to us at Customer Experience and we can help you get that set up! AJ Amy J. Owner Food & Beverages Used the software for: 2+ years ### "Volunteer Management with local United Way" December 14, 2018 5.0 Pros Easy to post needs and track volunteer sign-ups. Keeps track of volunteer hours for easy reporting. Cons Volunteers must submit their hours for each volunteer activity. Not very user friendly way for volunteers to check in. Review Source Response from Galaxy Digital August 4, 2021 Amy, Thank you for your review of Get Connected. Check back in with the Customer Support center for updates on hours tracking features and trainings on how to make the most of our latest enhancements! We're always here to support! CW Carolynne W. chair of steering committee Used the software for: Less than 6 months ### "We are very pleased with the software and the prompt help we have received from Galaxy. Digital. " June 26, 2018 5.0 We are just getting started in our area with building our volunteer base. Everyone is excited about the possibilities. Pros It has plenty of help menus and seems to be rather self explanatory. Also any question we could not find in the help menus was answered quickly by customer service. The initial training was easy to understand. They also provided a video link so we could all view it again when we need to refresh our memories. Cons There are so many features that it is going to take me a while to learn all that we can do. After 4 months, I don't think I have used more than 1/3 of the features. But we will get there. Review Source Response from Galaxy Digital August 3, 2021 Carolynne, Thank you for your review. We're so glad you're a part of the Get Connected community. As always, our Customer Experience team is here to support using any new features and implementing new strategies for your site. Contact us any time! James J. Executive Director Used the software for: ### "Get Connected is a key to our organization" April 20, 2016 5.0 As a United Way we purchased Get Connected as a way to fulfill our mission of "coordinating and promoting the caring power in the community." Using Get Connected is a great way for us to start the conversation with local citizens and businesses about how they can be involved in the community changing work we are doing. Review Source Response from Galaxy Digital August 2, 2021 James, So grateful to have your United Way using Get Connected to further your mission in the community! AU Andrew U. AmeriCorps Member Used the software for: ### "Straight forward and very user friendly" April 20, 2016 5.0 I came into the position working with this software after it had already launched at our United Way. Before I came on I had experience working with Get Connected from the Agency side of the website so that helped in my learning process. The articles and webinars available for training were exceptionally helpful in training me and my colleagues on how to best use the site and train our agency managers to use it as well. I have heard nothing but good reviews from our agencies in regards to this software and how beneficial it has been for them in recruiting their volunteers. Get Connected has also served as a wonderful tool for allowing our United Way to spread the word and mission of our Volunteer Center to the community to build a larger volunteer base. Our number of newly registered users and opportunity responses grows exponentially each month. Review Source Response from Galaxy Digital April 22, 2016 Hi Andrew! We're so happy to hear about the positive impact Get Connected has had in your community and will continue to work our hardest to make sure the trend continues well into the future. Thanks for your review! AB Amanda B. Campaign/ Volunteer Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "The staff has all been very supportive with everything we have gone through with working with Miami." June 25, 2018 5.0 We focus on volunteering at United Way. Pros I like how all volunteer opportunities are in one spot, it makes it easier for me and the potential people to use the site. Cons I wish we were able to delete certain information ourselves. I needed to ask someone to delete the fake company made in the walkthrough. I wish there was a way to do that myself in case I accidentally approve something I didn't need too. Review Source Response from Galaxy Digital August 3, 2021 Amanda, Thanks so much for your review here! We're glad you're a part of the Get Connected community. As always, our Customer Experience team is available to assist with any support needs that may arise. Check back for continued support and training on new enhancements! AO Anne O. Executive Director Used the software for: ### "The system is fantastic. Our users (volunteers) increased 150% since switching to GalaxyDigital. " April 20, 2016 4.0 Fantastic customer service and support. Rollover from our old system was painless. Seeing increased referrals and positive feedback from partner agencies. Only big complaint is it would be helpful if we could list advanced events on the calendar instead of the individual needs and if we could enter needs by shift instead of each shift individually. Looking forward to continued working with this system. Review Source Response from Galaxy Digital October 18, 2021 Anne, thank you so much for your review here - wow, 150% increase in volunteers! Amazing work! Also, to answer your question - It sounds like a good solution to consider will be Initiatives! Initiatives allow you to group together multiple opportunities under a big event or umbrella. Initiatives are great for things like Day of Caring and other large events with a lot of roles. We find Initiatives are a better tool to use than Advanced Events. Initiative opportunities will show up on the calendar, allow you to create different roles for different opportunities, and keep all those opportunities in one place! TS Tracy S. Volunteer Center Manager Used the software for: ### "I am an agency manager" April 21, 2016 3.0 Pros: -I think the filter system for distance, interest, age, etc are great! This is especially helpful for students who are younger than 15 years old to find age appropriate volunteer opportunities -Very easy for Agency Managers to sign up Cons: -The feature to find an agency doesn't work. You can put in the agency name and it will no longer find it, but rather you have to look at the whole list. -The Group/Team volunteer opportunities is no longer available and this is a HUGE hinderance. -Not obvious for volunteers on how to sign-up Review Source Response from Galaxy Digital April 22, 2016 Hey Tracy! Thanks for your kind words and feedback. We have great news for you: our August 2016 Enhancement Release will include a feature that will allow users to search for Agencies by name (yay!). As for the ability to post opportunities for Groups and Teams, you'll be happy to find that it's a setting that currently exists within Get Connected, so please get in touch with our Customer Care team to get you started. DK Daneka K. Community Impact Used the software for: ### "Get Connected staff are very helpful and responsive to questions" April 20, 2016 4.0 I would say the biggest pro is the customer service. As a fairly new administrator I am always eager to learn and master a platform that I will be utilizing but also be promoting use in the community. I have participated in many of the webinars and training sessions and when I have a question or a possible enhancement idea the GC staff is always great to work with! The only con I can think of is if you have a part of the platform that I would like to see changes to or an enhancement for easier use, there are times when the changes can't be made because the platform is generalized for multiple users in multiple organizations. Review Source Response from Galaxy Digital October 18, 2021 Daneka, Thank you so much for your feedback here! We're always excited to find solutions for our site managers and continue to offer training, provide enhancements, and always listen to you when planning updates to the system. Feel free to reach out so we can brainstorm ideas together! LH Landdis H. Volunteer Coordinator Used the software for: ### "Great Website, just wish things were more interconnected " April 20, 2016 3.0 I'm a beginner at using this website as my county's new volunteer coordinator. So far, it's not been hard to use, but it does seem to be a little bit dated. Hopefully, when we're upgraded to 2.0 this will change, but I wish there was a way to have our streaming treats shown to visitors down the right or left side and I wish we had a better Facebook integration. Review Source Response from Galaxy Digital April 25, 2016 Hi, Landdis! We are excited to help your volunteer center transition to Get Connected version 2.0 via the free upgrade available to all existing customers. Get Connected V. 2.0 has amazing features including a sleek, mobile-friendly interface, social media sharing tools, and volunteer matching via causes and interests. It won't just make your life easier as a volunteer coordinator, but will also enhance your volunteers' and agencies' community engagement experience. Please contact our Customer Care team to get started! DH Dominique H. Community Outreach Director Used the software for: Less than 6 months ### "Since using Get Connected, we've doubled sign ups and participation for our Stuff the Bus event." July 31, 2017 5.0 Pros This software is very user-friendly. It was easy to set up and collaborate with partners to get on board with creating accounts and sharing volunteer opportunities. I also liked how customizable the software is and the ability it has to fit our needs. Cons I will occasionally hear from some volunteers that they find it a little time consuming to sign up and create an account. We also communicate with all volunteers who have a hard time navigating the system to connect with the help forum or to reach out to us with any issues. Galaxy Digital also repsonds prompetly and fixes any issues we may stuble upon. Review Source Response from Galaxy Digital August 3, 2021 Dominique, Thank you so much for your review and insight here. We're overjoyed you've seen an increase by "doubling" your events participation! We're always here with our Customer Experience team to support with questions that arise. Thanks for being a part of the Get Connected community! BW Brad W. Volunteer Engagement Specialist Used the software for: ### "Great way to engage with our volunteer!" April 20, 2016 5.0 This software provides a clean and beautiful user interface for volunteers looking for opportunities on our database. The customer service team is incredibly responsive in helping with any issues as soon as they arise, and issues are few and far between. We have begun posting most opportunities within the Advanced Events and/or the Disaster Response Module, and as we are learning more about the capabilities of these modules, it has been incredibly beneficial to more specifically track volunteer activity and provide detailed opportunities in the event of an emergency. Review Source Response from Galaxy Digital August 2, 2021 Brad, We're really glad to hear that using Get Connected for your specific volunteer use cases is supporting your organization's efforts. We're always just a short email away at Customer experience should you ever need us! Keep up the great work in your community! MF Megan F. Executive Director Used the software for: ### "We love that Get Connected has increased volunteerism in our communities!" April 20, 2016 5.0 Our Get Connected platform - found at www.volunteermain.com - has been a wonderful new tool for our communities and has provided an ease to volunteering that hasn't previously been available. The users and agencies appreciate the ease of use and the users especially love the email feature that they are notified via email of new needs. The support staff has been wonderful and made the entire set-up process very easy. We look forward to continuing to grow our traffic on the site and keep increasing the volunteer impact within our communities. Review Source Response from Galaxy Digital August 2, 2021 Megan, We're so glad to hear how much Get Connected has increased your volunteerism efforts in your community! Wonderful! We're always conducting regular trainings for our clients on new ways to increase traffic and engagement on your volunteer site. Thanks so much for being here. SH Shelly H. Volunteer Center Manager Used the software for: ### "I am the primary manager of the software for our agency for the past 3 years." April 20, 2016 4.0 Although not intuitive in use, the software is fairly easy to learn and use. The task of encouraging other agencies that we support to utilize the software has been somewhat challenging. Turnover of agency staff is a large component of this issue as the task of marketing the benefits and training in the usage of the software seems to be an ongoing effort as staff changes occur. Customer service from Galaxy is top notch. My questions/concerns have been responded to quickly and pleasantly. Comparability with donation-related software would make Get Connected a super effective software. Review Source Response from Galaxy Digital October 18, 2021 Hi, Shelly! Thank you so much for your feedback here. Customer Experience is always ready to support! Please, reach out to us with any questions or ideas. And keep your eyes open for more to come for your Program Managers! EB Erinn B. Executive Director Used the software for: ### "Get Connected "gets it"" April 21, 2016 5.0 We had a very quick ramp up with Get Connected...because they "get it". Easy to manage. Easy to learn and teach. Lots of functionality that volunteers and agency want. Great customer service--helping us overcome obstacles and listening to and acting on our experiences. Review Source Response from Galaxy Digital August 3, 2021 Erinn, Thanks so much for your review. We truly do seek to deeply understand and design our Get Connected platform with continued enhancements that support organizations just like yours in making volunteer management easier. AM Ashley M. Generation Coordinator Used the software for: ### "Advanced Events" April 20, 2016 3.0 Overall, our experience with GetConnected has been positive and a great improvement over the last system we used. They answer questions very quickly and respond to problems in a timely manner. I wish that the Advanced Events system was a little more flexible in how we could set up the events, especially since we have a lot of multi-day events with shifts. And, the group sign-up feature isn't the easiest for our users. Review Source Response from Galaxy Digital April 25, 2016 Hi there, Ashley! Thanks for the kind words about Customer Care. Our clients' feedback is at the forefront of all our planned system enhancements, so you'll be happy to know that updates to the Advanced Events system are currently scheduled for Fall 2016 - stay tuned! BF Benjamin F. Resource Specialist Used the software for: ### "Get Connected makes coordinating volunteers simple." April 20, 2016 5.0 There are almost no downsides to using Get Connected. Adding and editing agencies and their needs is such a breeze! Not to mention using the Advanced Event Module for our Day of Caring Event is great because we can always build off of previous years to make the process that much easier. If that wasn't enough, the support staff is always helpful and eager to answer questions whenever we've been stuck trying to figure anything out. Galaxy Digital, keep up the good work. Review Source Response from Galaxy Digital August 3, 2021 Benjamin, We're so pleased to hear that Get Connected is supporting your organization in making volunteer management easier! Thank you so much for your feedback and insight here. BW Brett W. Director of Development and Communications Used the software for: ### "Great software!" April 20, 2016 5.0 We love our Get Connected software. It has been a phenomenal addition to our United Way. The staff and support have been exceptional and we are thrilled we made the switch! Review Source Response from Galaxy Digital August 2, 2021 Brett, We're so glad to hear your United Way is glad you made the switch to Get Connected. We absolutely love working with United Ways and we're here for our clients with long term support and training. Talk to a Capterra advisor for free and get results within 15 minutes.