Who Uses This Software?

IDEXX Neo is for veterinary practices who want to focus on their patients, not their software.


Average Ratings

42 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • IDEXX Neo
  • www.idexxneo.com
  • Founded 1983
  • United States

About IDEXX Neo

IDEXX Neo is the most intuitive veterinary practice management software available. Unlike software that's installed on your server, Neo is cloud-based, and you can use it anywhere, on any device. Straight-forward and easy to learn, IDEXX Neo is designed to provide quick access to the information you need with less clicks.


IDEXX Neo Features

  • Appointment Reminders
  • Appointment Scheduling
  • Billing & Invoicing
  • Boarding Management
  • Image Storage
  • Inventory Management
  • Patient Records
  • Prescription Management
  • Treatment Plans

IDEXX Neo Reviews Recently Reviewed!


Intuitive and easy to set up and use.

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Neo was the easiest software program to set up and use that I reviewed. Just about everything is fairly intuitive and does not require a degree in programming to use. The files for your patients are as close to paper based as I have seen. You can easily adapt it to your practice and it integrates well with the reference lab. Working from anywhere with this cloud based system is also a lovely feature The customer service is great--you actually get to know all the staff and they remember you when you call. The boarding schedule is a great new feature that I set up in minutes for my specific kennel situation. I own a small, single doctor practice and do not regret choosing Neo as my PMS.

Cons: The few things that Neo is not capable of (yet):

Creating automatic call backs for appointments.

Integrated payment--although I think that this is in the works.

There are also instances where if a staff member marks a file ready to be paid, another person working on the file at the same time cannot save the information without backing out and going back into the file. I have lost a few files with this. It now warns you that someone else has it open.

Overall: Overall, I am really pleased with Neo. There are constant updates, some of which I did not realize were problems. New features are always being added. I would recommend it to anyone.

Vendor Response

by IDEXX Neo on November 26, 2018

Thanks for the praise and the suggestions Dr. Scappino. Our goal is to make Neo the easiest software to set up and use, and that objective guides every improvement and new feature we add. Awesome to hear that we are hitting that mark with you and your team, and that we are solving problems you did not know you had! You noted you would like to see automatic call backs and integrated payments in Neo: both of those are on our product roadmap. Watch for more information about them.

NEO has been amazing for our clinic, fantastic support, they listen to their clients for updates!

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Web based which means no backups necessary in clinic, great support, ease of use, fantastic price without a large investment, training staff is not a large learning curve. The developers listen to their clients and make timely updates to software without having to download and install, etc. Great thing is that when the power went down for an hour at our clinic, we were able to use our cell phones to acess NEO and still get client information and chek them out via PayPal instead of our usual service. Our old system meant you had to revert to paper and be out of luck with checking anybody out. You can quickly review Prescription history withour hunting through months and years of records. Fantastic administrative tools for accounting purposes and reports to quicky your growing. It will take 10 years of monthly pay,ents to pay what would have been a 19,000-20,000 investment in Management software with other companies. If I don't like it in a few years, I have not lost a huge initial invesment.I highly recommend it to clinics that don't want to spend a lot of overhead on software, want great support, and good clinic management software.

Cons: If you ever have the internet go down in clinic, you can't use software... unless you have cell phones to access the mobile version

Overall: Great online support, fantastic cost without large initial investment of 16-20K like other software. Web based, no need for databse backups, etc. NEO team is making beneficial updates based on users input. No large learning curve for staff. The integration with IDEXX lab equipment is spectacular and helpful in cutting down time. Results gro straight into patient history.

Vendor Response

by IDEXX Neo on June 06, 2018

Thank you Hans, we could not have said it better ourselves! Very glad to hear that you were able to use Neo when your power went down and keep your practice running. It is because of times like these that we are optimizing Neo specifically for phones and tablets so your experience using the software on your phone will be just as good as on a computer.

Neo provides a great user-friendly platform. We have been using it since October of 2016.

Apr 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Since Neo is a cloud based program, it is constantly being updated by the development team. Support is just a live chat away, and if Neo doesn't currently offer the feature you are looking for they will put in an enhancement request to try and put it in a future update. The text message functionality is great, and such an easy way to communicate with clients. As the person who was in charge of implementation and customization, I can say that initial setup was a breeze and we had very little issues. If using IDEXX Laboratory Services, the integration is incredible and works great. I would never even think to go back to a software where lab requisitions had to be done manually. Being a cloud based system, everything is backed up all the time. There have been cases where I have accidentally deleted things, and the development team has been able to restore it for me which was great.

Cons: While Neo is constantly updated, there are still major features that the support team still hasn't added. The support team is often not knowledgable about a question asked, and if the question is asked to multiple support staff members often different answers are obtained. Being a cloud based system, if the "cloud servers" have an issue or go offline, you will not be able to access Neo. This is happened a handful of times since we have had Neo. Reporting can be confusing, and it seems support staff doesn't know which reports to use when. I also own two different practices, and while on the outside it looks like Neo has multi-branch functionality, it doesn't and we have to use two different accounts. The automated reminder system does not have the ability to check for appointments that are already scheduled, so we constantly have clients telling us there appointments are already scheduled. And there is no automated appointment reminder program, it must be done manually. Other than those thinsg we actually really like Neo, and switching from an old version of Intravet was a breath of fresh air.

Vendor Response

by IDEXX Neo on April 23, 2018

Thank you, Dr. Sosnow! Very happy to hear about your easy setup and installation experience. Transitioning software can be a big deal and we strive to make this a seamless and positive process. We also appreciate the detailed feedback you have provided, with many new features and product releases coming soon, we hope to address all your concerns as soon as possible.

Our business went live on Neo in November of 2017. It has been an eye opener.

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very intuitive and easily navigated for even the most anxious and novice users. The charge recapture is a complete bonus. Record safety and access is also huge. At another location we use a server based system. The problems of the cost of maintaining a server and the risks of crashes, viruses, and other maintenance issues are gone . After crashes at our other location this is certainly peace of mind. The customer support has been amazing. The whole experience has been positive. It has allowed a much higher level of medicine to be practiced. The improvements in the business aspects of the practice are stellar as well. I highly recommend Neo if you are looking for a cloud based solution, or for that matter, any practice management solution.

Cons: There are small issues that we encountered but these were mainly due to our clinic learning the ropes in a new system. The system has performed beyond expectations. The only issue that I personally have is that there are not more forms included in the initial start up, leaving one to have to create your own. It is not readily compatible with uploading Word or other forms of documents either so that makes things a bit more tedious. Once you are there it is done with for good which is awesome, but it could be made easier in my estimation.

Overall: All that i mentioned in the review.

Vendor Response

by IDEXX Neo on June 06, 2018

Thank you very much for the positive review Shawn. We are happy to hear that Neo has performed beyond your expectations!

We love Neo!

Oct 29, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are several things that I love about IDEXX Neo. First, the ease of use with integrated training is great. We no longer have to pay for updated training. Second, the customer service is amazing. As the person in charge of calling when things go wrong it is very much appreciated to talk to helpful/nice customer support. Third, the continued improvement and growth is so nice. They are very open to receiving suggestions from clinics that use the software on a daily basis.

Cons: There are some things that Neo isn't capable of doing yet but the pros far outweigh these. A few of those things include automated callbacks, expired items report, integrated credit card processing and integrated time clock.

Overall: We have been using IDEXX Neo for about two and a half years and are overall very pleased with the product. The transition from our previous POS system was close to seamless and haven't experienced any major issues since switching.

Vendor Response

by IDEXX Neo on November 16, 2018

Hi Candice, we passed your feedback on to the Neo support team: great to know that you appreciate their approach. Love your suggestions for improvements, and we think you will be pleased to hear that they're on the product roadmap for 2019!

Easy to use

Oct 29, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Neo is very easy to use. They have it set up to where anyone with simple instructions can navigate Neo and know what they are doing. If they need help there is a walk through option on the main screen. Tech support is quick and efficient when a problem does arrive. Neo is always making update to fit with growing needs.

Cons: Sometimes it is almost too simple. Reminders do not account for when multiple doses of prevention are bought. Wish there was a way to quickly print all invoices from a patient without doctors notes attached. As well as a way to easily e mail the entire pt record at one time through Neo.

Overall: Neo allows us to easaily track patient records. Add outside files and upload consent forms. It allows us to keep everything in one simple area so things do not get lost. It allows to quickly print things clients need ex vaccine certificates and tracks vaccines history and prevention bought.

Vendor Response

by IDEXX Neo on November 26, 2018

HI Heather, great to hear that Neo is easy for your team to learn and that you are getting help promptly when you need it. Same goes for knowing the frequent updates fit with your practice needs. We also really appreciate your suggestions about future ways we could improve Neo!

Continuing to evolve

Aug 14, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: no server, cloud based is a no brainer. works pretty seemlessly with IDEXX lab diagnostics.

Cons: i think that it was over sold. the ceiling for this software is very high but they're not quite there yet. it's true that it evolves with regularity BUT each evolution/update ends up causing just as many snafu's as it solves. could have better production analytics and better inventory management

Overall: average at first. we have worked it into our practice and theres no turning back now. We'll evolve as Neo evolves. although this wasnt the way it was supposed to be we have embraced NEO and are maximizing its potential

Vendor Response

by IDEXX Neo on November 26, 2018

Thanks for embracing Neo Dr. Berger, and for your comment about its evolution. Feedback like yours has been instrumental in accelerating the pace of improvements and prioritizing our roadmap. Speaking of which, last week we released solutions to improve inventory management, let us know how those are working for you and if you experience any side effects. The quicker we hear about those, the quicker we can solve them.

So Simple and Minimal Set Up

Jul 19, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Access anywhere with internet (phone, tablet, laptop, computer, etc)

Very user-friendly and easy to learn

Fully customizable

Minimal start up costs

Updates included and installed automatically

Customer support is very helpful and takes suggestions for future updates

Communicates with other IDEXX equipment (in house lab, radiology, reference lab)

Cons: Need reliable internet access - sometimes our internet goes out, we keep some 4G capable tablets in the clinic to use when this occurs

No option for a low and high end on estimates - we have asked for this on future updates

Unable to be 100% paperless without signature capture - supposedly will be available on future updates

Overall: I recently purchased a practice with no computer software and Neo saved us a fortune! Because this program is cloud-based, we didn't have to buy a server and we could use Chromebook laptops instead of full computers. Also, Neo runs on a monthly subscription that includes updates and support. With traditional software we would have had to pay several thousand dollars up front to purchase the program, plus about $1000/year for updates and support. The transition from fully paper-clinic to almost completely paperless was smooth and even my least computer-saavy employees felt comfortable using it after only a day of training (which is built in to the program!)

Neo is basic, but improving daily. It is very responsive to customer input. Good customer support.

May 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The platform is super reliable. They are making continual updates, many of which have been requests we have made. The transition from our old software was smooth and pretty quick. It allows for easy client communications. It's straight forward and user friendly. It can be customized to your practice.

Cons: Consultation notes can be edited forever. The word processor for making forms makes it difficult to customize forms - it's not user friendly. There are weird workflow issues that they are still working through, but they are making improvements all the time.

Overall: This product saves our practice so much time and hassle. It is consistent. It synchs well with IDEXX who we use extensively. It doesn't have all the bells and whistles of Cornerstone, but it mostly has everything we need.

Vendor Response

by IDEXX Neo on June 06, 2018

Hi Rachel, thank you for the review and for submitting enhancement requests! As you mentioned we are continuously making updates and we prioritize based on user feedback and requests. Please share more details about your experience with the consultation notes and forms. We want to make these as easy as possible for you! Have you tried using our Procedure Templates to preconfigure the format of your medical notes? This would allow you to insert your notes template with the push of a button.

Amazing cloud-based software, highly recommended

Jan 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One of the many things I like about me is the Accessibility, affordability, security and ease-of-use. I also appreciate the Simplicity, adaptability, and dependability.

Cons: I would like to see the week at a glance. And have a way to organize boarding facilities.

Overall: Our new Clinic started with Leo January 2016 and it has been very easy to use, affordable, and accessible. I do a lot of charts for home, and I am able to access my records from any computer or tablet or phone. Neo is a wonderful online integration of Records including labs and x-ray. I have used avimark and many other software programs but this is likely the most user-friendly program I've seen. It is well worth looking into this software as a new option in cloud-based technology. Since we opened one year ago the software has been very reliable and adaptable there have been some improvements by idexx that has made the software even better. The cloud-based technology gives you an affordable alternative to server based programs and is fluidly adaptable too many styles of practice.

Recommendations to other buyers: I am very glad I chose a cloud-based software and Neo has been perfect for our needs for our start-up paperless practice.

IDEXX Neo

Aug 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Affordable, easy to learn and use, cloud-based, integrates well with IDEXX BW machines and radiographs, easy to attach files

Cons: Doesn't integrate with other programs, even other IDEXX products, difficult use for hospitalized patients, charges for patient are not automatically sorted into different categories (like prescriptions, diets, etc)

Overall: Overall Neo has been a good fit for our practice, they are constantly updating the software and solving problems.

Vendor Response

by IDEXX Neo on November 26, 2018

Kelly, thank you very much for sharing your feedback. We hear you on the importance of integration, and it is a top area of focus for our product roadmap. Case in point: we just introduced seamless integration with the Smart Flow Workflow Optimization System (which should help with hospitalized patients), and we will offer a fully integrated credit card payment solution in early 2019.

Capterra loader

from conversion to installation to training and support, we have been impressed overall with Neo

May 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: With a very intuitive UI, Neo is super easy to learn and use. If you can place an order on amazon, you can master Neo is just a few days. Embedded help & tutorial features are very helpful, and tech support is quick to respond. Integration with Idexx's reference lab is nice, but not perfect.

Cons: Neo's financial reporting is clunky at best. While they are constantly updating the softaware, I have yet to see any meaningful upgrades to the reporting functionality. An exported csv file may be preferable for some, but sometimes I just want a simple table to pop up on my screen! There's also poor management of multiple users working on same patient -so it can be easy to over-write someone else's notes.

Overall: Easy to transition from paper to paperless records using Neo

Vendor Response

by IDEXX Neo on June 06, 2018

Thank you, Dennis! We agree that actionable on-screen reports are the right way to go and have already started taking steps in that direction. You will also be happy to know that the next feature release will include new functionality that alerts you when multiple users have made changes to a medical record.

We have been very pleased with Idexx Neo!

Apr 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The best thing about Idexx Neo is the web-based/cloud-based system. Having the ability to access our veterinary software from anywhere at any time including a mobile device is incredibly convenient. The lack of a need for an onsite server and the cost included in the purchasing and maintenance of a server is wonderful.

Cons: Neo is still new and is lacking some functionality that older, more established software systems possess, but the Neo team is constantly making improvements and updates are applied on a monthly basis. I feel confident that within another year, most of our main requests/needs will have been addressed.

Vendor Response

by IDEXX Neo on April 24, 2018

Thank you Jenny, glad you are pleased! More features are coming soon and we have product updates scheduled to release every other week. Many of which are thanks to feedback and requests from users like you - please keep the feedback coming!

Neo user for 2 years

Aug 21, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Affordable. They are constantly making improvements and evolving the product. Cloud based software allow remote access. Unlimited terminal/users login at a time.

Cons: There are many kinks to work out. Inventory management isn't quite up to par yet, and there are often many steps/ clicks to execute transactions. Reporting needs improving.

Vendor Response

by IDEXX Neo on November 26, 2018

Thanks for your feedback Laura, our goal is to make Neo the easiest software to set up and use, and it is essential for us to know where we are hitting the mark and where we need to improve. We hear you loud and clear on inventory management, and just last week released solutions to improve that, please let us know how those are working for you. And improving reporting is on our roadmap for 2019!

Capterra loader

Very pleased with this software overall.

May 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the cloud starage of everything, it Means I have access to all practice data at any time on any device. Very easy to configure. Fairly flexible. It was an easy conversion from Cornerstone to Neo.

Cons: Some difficulty with batch changing items. Some inflexibility in customizing record keeping templates. Reporting tools are very minimal and could be much more robust.

Overall: Online storage and access, flexibility for most things. Ease of use.

Vendor Response

by IDEXX Neo on June 06, 2018

Hi Jonathan, glad you are pleased! We understand how critical it is to have a smooth transition when changing practice management software, so we have put a lot of focus on the conversion process. We agree that record keeping templates could use additional functionality and that reporting could be more robust. Both of these areas have been identified as good opportunities for enhancements.

Capterra loader

Cloud Based Veterinary Software

Nov 14, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: System is very easy to implement. The transfer of data from our old system went very smoothly. Walk through and on demand tutorials are very helpful.

Cons: You are unable to enter high/low on estimates. Unable to email full records without saving elsewhere

Vendor Response

by IDEXX Neo on November 19, 2018

Hi Adrienne, thanks for the feedback that Neo is easy to implement and that the data transfer went smoothly. We put a lot of effort into making it easy to get up and running, and easy to learn as you go. And we hear you loud and clear on the value of being able to enter high/low on estimates: it is one of the first features we will deliver in 2019!

A disappointing experience with a software that had a lot of potential.

Feb 11, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The software is cloud based, making it accessible from any computer. The program itself is very simplified, making it easy to learn and use.

Cons: The software was over simplified. I can see how this program would be great for a small practice with one doctor and limited staff, but for a busy practice, it created more problems than it was worth. One of the worst features was that only one person could enter information in a consultation at one time. This wouldn't be as big of an issue if the program only allowed one person into the consultation at a time. Instead, multiple people can get into the consultation, but only one person's entries are saved, completely erasing the other's without warning.

The inventory system is a mess. It is nearly impossible to truly track products coming into and out of the building. Once again, this is more difficult on a busier practice that has a lot of inventory.

There is no payment system integrated with the software, meaning that payment must be taken with a separate program, leaving room for errors when entering payment.

Overall: NEO provides the benefit of being Cloud based, meaning that it can be accessed by any device with internet, WiFi, or data plan.

Vendor Response

by IDEXX Neo on April 23, 2018

Hi Gianna, we appreciate your honest feedback. While Neo offers a simple user interface, there is a very powerful and complex software operating behind the scenes. Our hope is to shield you from that complexity by providing workflows that simplify your everyday tasks. Thanks to feedback from you and others, both multi-user editing and integrated payment processing functionality have been prioritized and solutions for each will be available soon!

Capterra loader

Exceptionally easy to start up and convert your practice to an accessible anywhere record system

Apr 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the ability to roll seamlessly from different aspects of the records. Invoices, vaccine records, and notes are all right where you need them. I don't use the inventory control function. Just don't have time as a solo Veterinarian to load in everything. BUT I do use the Product section to constantly monitor pricing.

Cons: I think the standard form templates need some tune up. I'm an IT person, so even drag and drop HTML makes me sweat. The Customer Service folks have been able to talk me down from the ceiling.

Vendor Response

by IDEXX Neo on April 23, 2018

Hi Dr. Sterns, thank you for the kind words and appreciate your feedback on the templates!

Neo's the future of software!

Jan 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost ,ease of use, customer service, perpetually upgraded

Cons: Financial reporting needs work but Neo is hard at work on this.

Overall: We have been using Neo for about one year and we're really happy with the product and customer service. The product is really easy to use and it runs on anything that will run Google Chrome! No more costly hardware. It's perpetually updated for no extra cost and it's very inexpensive! Those are great but their customer service is really excellent. They were really helpful getting us converted (from old datavet) and they're just as helpful today. We're an established practice but I think this would be a fantastic option for a single vet startup!

Recommendations to other buyers: It's changed how I think vet software should work!

Veterinary Center at Turnberry

Jan 19, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Comments: We are a brand new start-up a veterinary clinic that has been using Idexx Neo for our Hospital management software since June 2016. Overall we are very happy with the service and glad we went with Neo.

Positives-

* Can access medical notes from any internet available device anywhere.

* Navigates well and it is obvious veterinarians' input was used to develop software

* Easy to add templates

* Overall user-friendly set up easy to learn

* Great business tools and screens to monitor financial aspect of hospital

* Updates are automatic and no additional charge

* Medical notes are backed up every few seconds so you do not lose your work

* Damage to computers/clinic does not destroy medical notes - they are safe in the cloud

* Helps reduce start-up costs

* Affordable monthly payment

* Great integration with Idexx blood machines and radiology systems

* Unlimited data storage without a server in your clinic

* Power outage does not affect access as long as you have battery run devices like your smartphone.

* Idexx neo customer support has always been polite and helpful trying the best they can to resolve problems.

* Can use any computers you want- mac or PC. We use ipads in rooms .which have been convenient and efficient.

* We are 99% paperless.

Negatives-

* Still very new product so there have been some kinks to work out but they have all been minor and Idexx has been quick to address problems.

* Most of the instruction on how to use is through the program with help aids, no one comes out to show you.

* Can not scan papers into the record- need to use alternative program or store on hand in clinic.

Quite helpful

Nov 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: User friendly. Very helpful with staff each day

Cons: Nothing I can truly think of. Takes a while to load at times.

Overall: Works great and very user friendly.

Vendor Response

by IDEXX Neo on November 26, 2018

Hi Dr. Wiersema, thanks for the compliments about Neo, glad to hear that it is helping your staff every day. Regarding load times, we do proactively monitor performance and use that information to target areas needing improvement. But please reach out to support if you are noticing areas that are slow for you. Thanks for the feedback!

Excellent Veterinary Practice Software

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We were able to customize it to best fit our practice needs. Developers keep adding great features. Enhancements are real and prompt. Sales team is very supportive and are always there for you when help is needed.

Cons: Enhancements used to take a long time to be applied, but that totally change over the past few months. They now are real and prompt.

Vendor Response

by IDEXX Neo on November 26, 2018

Hi Ramy, great to hear you have been able to tailor Neo to meet your needs, and that the accelerated pace of updates is having a positive impact on your practice. We will pass on your compliments to the sales team: their commitment is second to none.

Generally Good

May 22, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It can be used with whatever hardware you prefer. No backup needed. Stored offsite and no license fee.

Cons: Still a lot of bugs even after a year. No templates for printing our reminders. Some of the linking instructions are hard to follow and don't seem to work.

Vendor Response

by IDEXX Neo on June 06, 2018

Hello Thomas, thank you for the review! Please report any bugs you encounter and let us know how we can improve the linking instructions. Our development team is working hard to continuously enhance the product and address all user submitted request. With many more product enhancements and new feature releases on the way, we hope to move your opinion from Good to Great!

Much more affordable than having to purchase a software and manage hardware/server.

Jun 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Don't have to own a server and manage updates yourself; easy to learn and to use. Syncrhonizes with Idexx labs.

Cons: Still under development, but features are being added all the time; not able to sync with third party applications yet.

Overall: Affordable PMS

Vendor Response

by IDEXX Neo on June 15, 2018

Hi Dr. Ashley, thank you for the review. We understand your practice needs access to a wide-variety of technologies, and we have good news: IDEXX has a new service that will allow third party applications to easily integrate with your Neo software. Stay tuned for details and timing!

Don't do it!!

Jan 11, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

5 / 5
Customer Support

1 / 5
Value for Money

Pros: I can access it from any device

Cons: See review

Overall: We got this software based on IDEXX's reputation and expected it to be a functional product. Wrong!! It takes 9 steps to enter a rabies stage and print a certificate. You are unable to track your inventory and see when you last bought a product and how much you paid for it. Invoices print with only the total of charges for that patient, so clients are constantly complaining that they were overcharged - my receptionist has to explain multiple times a day that the system does not add all patients together. You cannot send out postcard reminders to clients who don't use email unless you pay IDEXX to do so. You cannot email records - they have to be printed and faxed. Customer service is very nice and tries hard to make the system work - it just can't do much. You cannot get a report of taxable sales for a period - it creates a spreadsheet listing the tax collected on each individual invoice. You have to then create your own formulas to sum all these numbers and then backtrack to determine taxable sales. Almost all reports come as a spreadsheet which has to be downloaded and then edited to give you simple information like who bought Frontline this month.

This is a product under development, so unless you like being a guinea pig and helping to tell the developers what features a program should have, pick another software.

Recommendations to other buyers: Just don't get it

Vendor Response

by IDEXX Neo on January 20, 2017

Thanks for your feedback. Neo has a streamlined Rabies Certificate creation & printing workflow, including an integrated one-click printing capability directly from the patients' vaccine records. Neo's product listing includes details from the last purchase, with supplier & amount paid. The inventory tracking will allow you set minimums, quantity on hand & Neo updates inventory as products are sold.  The invoice is pet visit centric & includes itemization charges from the visit. It is summarized by pet and not for a family of pets from a single visit. For emailing records, Neo has a unique feature that gives practices the ability to securely email & share records with individuals such as boarding centers, referral/specialty practices or even pet owners. The Sales Tax Report enhancement is underway now. As a cloud-based product we are frequently updating the product that is immediately available to all users. We are committed to working with you to improve your experience. - IDEXX Neo

Great system

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact that you can check on a patient from anywhere!

Cons: The scheduling aspect took some time to get used to but with the new updates it's great!

Vendor Response

by IDEXX Neo on November 06, 2018

Thanks for the props Miranda, great to hear the ability to check patient status anywhere is helpful and that the updates to the scheduler are a hit!

The whole staff loves the cloud based software and it's ease of use.

May 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: You can see your schedule/appointments at a glance, and with a click of the mouse get all the information needed for any client/pet. Scheduling is simple and updated immediately.

They are always updating functionality and features to the cloud based software.

Cons: There isn't anything I don't like about Neo. The only problem is if your internet goes down, but you can always use your smartphone to access Neo and get the job done.

Vendor Response

by IDEXX Neo on June 06, 2018

Thank you for the kind words Frances! Ease of use is very important to us and we are glad to hear that you and the whole staff are having a great experience using Neo.

A very hectic adjustment period.

Jan 26, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: I like that I can access it from anywhere, I like that I don't have to maintain a server. This last sentence is because

Cons: I dislike the lack of reporting capability, I dislike how many steps everything takes from invoicing to creating forms. I dislike the lookup feature, no rhyme or reason to what it shows, I'm seeing products sold 15 years ago, not in chronological or alphabetical order. I am very sure whoever developed this never had to take care of paying taxes, tracking sales and just overall data recovery from this system is beyond frustrating.

Really good program, with new updates all the time.

May 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Easy to learn

-Customer service is off the charts amazing

-Neo made the transition very easy and fast

-You can access the program from anywhere

-Quickly update inventory stock

-Call back system is easy to use and has improved patient care

-Easy to customize to any practices needs

-Easy to see previous treatments while in curent consultation

-Automatically uploads idexx lab results

Cons: -No minimum price available

-Not optimized for mobile (cell phone/ tablet/ ect.)

-Statements not itemized

-Controlled drug log is not very detailed

Vendor Response

by IDEXX Neo on June 06, 2018

Thank you for the feedback Jessica. Glad to hear that you are enjoying the new updates - we have many more coming. And you are right about our customer service representatives, they rock! Neo is mobile friendly but we completely understand that is different than being mobile optimized. The good news is that our team has made this a priority and is already exploring the best ways to introduce mobile optimization.

Idexx Neo

Sep 18, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: How easy it was to learn how to use, and how helpful customer support is.

Cons: Consultations don't automatically save after a certain amount of time.

Overall: Very easy to use. I like how it has a help window where you can rather quickly find a solution to your problem.

Vendor Response

by IDEXX Neo on November 26, 2018

Thanks for the feedback, glad you¿re liking how easy Neo is to use! We also appreciate the note about consultations: we have actually just updated the Consultations tab so you can see a list of recent consultations, with filters to let you check status, prevent missed charges, and ensure your consultations are complete. Please check it out and let us know what you think.

This software has allowed me to access records anytime I need, whether in or out of the office.

May 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Easy to use. If I don't know how to do something, it's easy to figure it out.

- It's visually appealing

- Color coding so I know who is coming and when

- The daily schedule shows everything to expect through out the day

- Business snapshot is AMAZING

Cons: That reminders can only be sent by email. Our office works mostly with an older community and does not have a lot of email addressed. It'd be great if the software generate printable reminders that I could mail.

Overall: It's compatible with diagnostic machines and easy to access. I am teaching the vet and hoping that we can go paperless now. That's something I could never do with our older system Avimark.

Vendor Response

by IDEXX Neo on June 06, 2018

Hi Jessika, thank you for the review! Regarding the reminders, have you looked at idexxreminderservice.com? This service is compatible with Neo and allows you to easily send medical reminders as well as marketing and promotional postcards. Plus, no subscription or minimum orders!

1 year of Neo use

Aug 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Customer support is great (online chat)

Don't pay extra for phone calls. They answer online chat immediately.

Cons: No major negatives noted yet (in one year of use)

Vendor Response

by IDEXX Neo on November 26, 2018

Hi Dr. Turner, thanks for the feedback. Great to hear Neo is a good fit for your practice; we will keep working hard to provide an experience that exceeds your expectation.

Neo is the best!

Feb 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: The reporting system has a lot of bugs that need to be worked out and easier to find.

Overall: I have been using Idexx Neo since it first became available in the United States. I have loved the easy use and the ease of access to customer support. I have trained several employees that were afraid of computer on the Neo program and all of them have caught on quickly and love using the program!!

IDEXX Neo review for new practice

Nov 16, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have been using the IDEXX Neo software for about 1.5 years now and I have expanded its usage into 2 of my veterinary practices. In determining software initailly, I wanted a cloud-based software that was user friendly, easy to train staff and had the ability for me to customize specific aspects based on my needs.

So far, the software has exceeded my expectations. Having experience with other veterinary programs - AVImark an IntraVet, IDEXX Neo has capabilites these server based programs can not offer. I tested and compared several cloud-based programs, there was absolutely no competition. The other cloud systems available were not user friendly, had a very dated appearance and lacked the intuitive feel compared to Neo.

Some specific aspects that I thought were a bonus in the software have actually become the highlight of the program. Specifically, our utilization of the procedural template system that this program offers has significantly reduced previously missed charges from invoices, improved our medical notes and substantially cut down on our DVM documentation time.

I would highly recommend this software to new practices, practices converting to EMR from traditional records or practices converting from a server based program to a cloud based program.

Rudimentary, weak platform to run a high end tech practice much less an ER/Specialty practice.

Mar 19, 2018
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I like IDEXX and really tried to make this program work. It is a word based platform but riddled with bugs, inconsistencies and challenges. I like the integration with IDEXX DR and IDEXX labs.

Cons: 1) Many staff support, not all, are weakly knowledgeable about the product.

2) "We will put in a ticket for that" should mean "don't hold your breath for a solution to your issue."

3) Weak and inconsistent.

4) Lack of ease with which to work.

Overall: Integration with IDEXX products

Vendor Response

by IDEXX Neo on April 23, 2018

Hello Dr. McNicholas, we understand that a specialty practice like yours has additional needs and we are committed to meeting and exceeding them. We had a great conversation with your Practice Manager earlier this month and many of your requests will be satisfied this year! Thank you for your decision to continue using Neo and we look forward to partnering more with your practice in the future.

Not ready for use

Jan 11, 2017
1/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Cloud based

Cons: It is not fully functional.

Overall: We just converted over and found out that many of the things we need to do on a DAILY basis are not ready yet! We can not easily invoice anyone out that has an invoice older than 24 hours. That alone makes this unacceptable! We had put off converting for the last 5-6 months because they didn't have other functions available, then when they became available we thought that everything was ready. Boy did we find out otherwise! So, we are back to using our old system, never completing the final conversion. We were told that the invoicing functions, and finance charge functions that we need will not even be added this year. Money lost and lesson learned.

Recommendations to other buyers: Wait another year or 2 (or 3) before contemplating it.

Vendor Response

by IDEXX Neo on January 20, 2017

Hello Dr. Doggett - We greatly appreciate your feedback. Our team has incorporated your feedback into the release plan to address the items you have identified. We are releasing new updates on a regular basis, which are immediately available to all users. We will keep in touch with future updates to see if Neo could be a better fit for your practice. - The IDEXX Neo team. 

This program is very very basic. It is not at all functional for advanced and busy clinics.

Oct 18, 2017
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money

Pros: It is cloud based and can be accessed anywhere. That was really the only major "pro" for this program.

Cons: We switched to this program because it was cloud based. We had previously been with Avimark for the previous 15 years. We quickly found that NEO failed in many, many areas. We are a very busy and progressive clinic and we felt as if this program put is back into the dark ages. It limited us in so many ways compared efficiency of Avimark. We now just switched to a new system again. We didnt even last a year with Neo.

Overall: None

Beyond our expectations!

Nov 17, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We can't say enough wonderful things about this practice software. The last 2.5 years we have tried 2 different veterinary practice software programs. We were at the end of our rope when we reached out to Idexx hoping to find a software that keeps its promises without breaking the bank for a small veterinary practice. And wow, did they deliver! Neo is not only one of the easiest practice software programs we have used, but it also comes with the peace of mind of knowing your data is safely secured on the cloud. Add to the very reasonable monthly payment, practice analytics, email and texting functions and great customer support, I suspect every smart practice will be using this software before long.

Neo Review- Pawnee Animal Clinic

Aug 24, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Very easy to setup and use.

Cons: Accounting ability and conversion to QuickBooks is lacking.

Overall: Very user friendly, and easily adaptable to 60% large animal practice. Great value when it comes to money and ease of setup.

New to NEO

Jul 30, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use

Cons: Needs advanced reporting capabilities.

Overall: Neo has been good. We switched from Idexx Cornerstone to Neo because it is cloud based and inexpensive. We have been happy for the most part.

Using Neo in Virginia

Jan 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We have been using Neo since February 2016. Our former system was Cornerstone. Neo is very user friendly and easy to learn. The initial set up and data migration went very well. The updates are in tune with requests we have made. I would highly recommend it to any veterinary practice. We have never been sorry that we switched to Neo. It is a great system.

not ready for use

Jul 02, 2016
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: Low initial hardware and software expense. Is cloud based., able to do computer work from mobile unit.

Cons: Inventory

Overall: Subscribed to Neo April 2016. It took 5 steps to create a rabies certificate. Program cannot calculate monthly sales tax. Cannot view history of inventory prices etc. This software is not ready to be distributed. My IT person has had to develop flowsheets for inventory and sales tax. This is not acloud based version of cornerstone.

Recommendations to other buyers: Buy something else.