# Page 2 | IDEXX Neo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is IDEXX Neo the right Veterinary solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145988/IDEXX-Neo/reviews --- IDEXX Neo 4.2 (117) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of IDEXX Neo ## Showing most helpful reviews Showing 26-50 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BL Bethany L. Receptionist Hospital & Health Care Used the software for: 6-12 months ### "It is pretty decent" April 10, 2025 4.0 is a cloud-based practice information management system designed specifically for vets. My overall experience is pretty decent, considering it does have general scheduling ability and patient tracking. It does lack some key features, especially when it comes to tracking the financial side of the system. Pros I enjoyed using because designed to be user-friendly. It is quite an affordable program, and it has the ability to schedule appointments easily. It is very simple to use and is not very confusing to teach other employees. Cons The things I liked the least about is that there are issues with the financial aspect of using the program. There are also issues with sharing records to other vets or owners. There are some key features that are lacking in the system, and it does seem to need some updates to make the system better. Review Source PS PAMELA S. Veterinarian and owner Veterinary Used the software for: Less than 6 months ### " Idexx neo a VERY DISAPPOINTING EXPERIENCE" February 24, 2025 1.0 Avoid at all costs because it will cost you more then you think it will. Pros It sounded really good but once we got into the training it went downhill from there. Cons We were being charged for Neo even before it was up and running. \[sensitive content hidden\] said that we would get a refund of the product but in the end they ended up charging us for 3 months. We signed up in March 2023 and ended the agreement in June of 2023 before using any of it. They told us the monthly fee would go up in July of 2023 and then each year annually Recently we found out the Card connect that is intgrated with Neo and recommended by Idexx had been charging us between 40-69 dollars every month since March of 2023. despite the fact that we were told everything had been cancelled. They charged us upwards of 1400 dollars and refunded only 207 to this day and refuse to credit us any more. . I;ve spent hours on the phone with the credit card processing company and despite Idexx telling us we have to contact the card card merchant to get a refund they sent us back to Idexx. WE NEVER GOT ANY INVOICES WITH THE CHARGES BECAUSE THEY WERE IN THE PORTAL WHICH WE NEVER SIGNED UP FOR BECAUSE WE WERE NOT USING THE PRODUCT. Switched from [Digitail](https://www.capterra.com/p/167764/Digitail/) there were some issues with inventory and missing visit notes and quickbooks integration that they did not seem to be able to correct in a timely manner Review Source CH Casey H. Tech Veterinary Used the software for: 6-12 months ### "Glad that we have IDEXX Neo at our office" November 7, 2022 5.0 Pros I like that everything I need is at my fingertips. If a client calls and asks what medications my cat needs to be on. I can easily find the client by their name or phone number. Select what cat they are asking about. Go to the most recent clinical event and see what the doctor has written and explain to the client what the next steps are. I honestly could not do my job without this software. Cons What I dislike about it most is sometimes it's hard to send records if you don't follow the same exact steps every time it won't send what you need sent Review Source Response from IDEXX November 11, 2022 Hi Casey, awesome to hear you're glad to have Neo at your office, and that you'd recommend others give Neo a try as well! Also: hearing you couldn't do your job without Neo is about the best compliment we've gotten yet. Thank you! DP Deborah P. owner/ veterinarian Veterinary Used the software for: 2+ years ### "Neo engineers are always listening to us " November 4, 2021 4.0 Love the cloud base system, I don't have to stay late doing records. Plus, if someone runs into me at the store and can pull it up to put them on the appt schedule and know that I am not over booked. Pros The software gurus listen to the user's needs and are constantly updating features to improve and add functions Cons Newer product and they are still working to make it a perfect product Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing IDEXX Neo Cloud based system they were actively improving to be better then cornerstone Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) It was not cloud based, they wanted a transfer fee, update fee, when I bought the clinic - so, I spent that money on a new cloud based system. Review Source Response from IDEXX November 16, 2021 Hi Deborah, Neo wouldn't be where it is today without feedback from users like you! Thank you for your suggestions, and for recommending Neo to others! Tanner M. Veterinarian Veterinary Used the software for: 2+ years ### "Neo has helped streamline multi-location veterinary practice" November 3, 2021 5.0 Neo keeps coming out with improvements and taking feedback from users to make it better. Neo has made our clinics more efficient and puts all our information in one place. Pros The ease of access from any location allows for doctors to work on notes from home, access accounts when on-call for emergencies, or out on the farm for large animals. The reports are very helpful for managing the business. Cons Prescribing medications can be tedious at times, but once prescribed, medications are easy to track. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Multi-clinics was challenging with a server product so we changed to cloud-based system. Review Source Response from IDEXX November 9, 2021 Hi Dr. Miller, thank you for your feedback and for wholeheartedly recommending Neo to other multi-location veterinary practices! Great to hear that the frequent updates are making your clinics more efficient--please keep the suggestions coming! JD John D. Veterinarian Veterinary Used the software for: 2+ years ### "Optimistic when I purchased it but disappointed in development" September 14, 2021 3.0 I bought into Neo when it was starting out. I expected some growing pains and in a few years it became a useful piece of software. Now, development has come to a virtual standstill. Releases are months apart and include one of two items: minor fixes (that sometimes introduce new bugs) and money-making opportunities for Idexx through integrations. The long-awaited reporting functionality is vaporware. Pros It is easy to teach people to use. The default invoices are pretty. The e-mail reminders seem to run fine and the lab work is integrated to where it tells the lab station to run a test and records the result afterwards. Cons There is no customization of reports. The reports that do exist are oddly named and often do not have what you need. Workflow is totally absent. Everything requires many clicks, and the best way to work is usually to have many browser tabs open so that you can access everything you need. Improvements are few and far between even as pricing is increasing. Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing IDEXX Neo Pricing, ease of use, and the promise of improvement of the product. Review Source Response from IDEXX September 22, 2021 Hi John, thanks for taking the time to leave this review. We devoted the most recent Neo monthly webinar to reports, and we will make sure a recording of that gets to you; let us know if that helps address some of your concerns. We know our customers depend on us to continuously improve Neo so it anticipates their needs, which is why we've kept up our schedule of bi-weekly enhancement releases, and created an easy-to-use enhancement request portal. JW Jeff W. Veterinary Practice Owner Veterinary Used the software for: 2+ years ### "Using Neo in small solo practice since Jan. 1, 2018" January 15, 2020 5.0 We have a very small, 1 doctor practice. I was somewhat concerned about going to a cloud based system, but that has been a non factor. We are still not using NEO to it's maximum capacity, but that is our fault not the software's. There was a $50 a month increase in the monthly fee at the start of 2020 that didn't thrill me, but overall our experience has been good. Pros Initially our favorite thing about Neo was how it facilitated electronic medical record keeping and electronic communication with clients via email and SMS. Over time the things that haven't liked (reporting, inventory management, etc) has gotten much better. The NEO team is very responsive to user feedback and frequently makes enhancements and upgrades to the software that make it better and better. We certainly also appreciate the ability to run NEO on very inexpensive hardware. Cons As I noted above, our original "cons" have gotten much better over the 2 years we have been using NEO. Getting reports from past years is still a little wonky, and there is no quick easy way to look up which patient received a certain treatment recently, ie a "who-got" feature. NEO also lumps services (labwork, vaccines, office calls, etc) together with inventory items such as pharmaceuticals and preventives into one big category called "Products". I'd like to see them split apart. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) We were using a very outdated version of Avimark. Upgrading the software would have required a complete and very expensive hardware upgrade as well, so we decided to go to a cloud based system. Review Source Response from IDEXX January 24, 2020 HI Jeff, thanks for your feedback on Neo and for recommending it to others. Input from users like yourself fueled over 60 updates last year, and we have even more planned for 2020, including reporting and inventory. We'd really like to help you take more advantage of what Neo can do for your practice, like helping you drive compliance by texting. Please let us know where we can help! JS Joshua S. Owner/Practicing Veterinarian Used the software for: 1-2 years ### "Neo provides a great user-friendly platform. We have been using it since October of 2016." April 11, 2018 4.0 Pros Since Neo is a cloud based program, it is constantly being updated by the development team. Support is just a live chat away, and if Neo doesn't currently offer the feature you are looking for they will put in an enhancement request to try and put it in a future update. The text message functionality is great, and such an easy way to communicate with clients. As the person who was in charge of implementation and customization, I can say that initial setup was a breeze and we had very little issues. If using IDEXX Laboratory Services, the integration is incredible and works great. I would never even think to go back to a software where lab requisitions had to be done manually. Being a cloud based system, everything is backed up all the time. There have been cases where I have accidentally deleted things, and the development team has been able to restore it for me which was great. Cons While Neo is constantly updated, there are still major features that the support team still hasn't added. The support team is often not knowledgable about a question asked, and if the question is asked to multiple support staff members often different answers are obtained. Being a cloud based system, if the "cloud servers" have an issue or go offline, you will not be able to access Neo. This is happened a handful of times since we have had Neo. Reporting can be confusing, and it seems support staff doesn't know which reports to use when. I also own two different practices, and while on the outside it looks like Neo has multi-branch functionality, it doesn't and we have to use two different accounts. The automated reminder system does not have the ability to check for appointments that are already scheduled, so we constantly have clients telling us there appointments are already scheduled. And there is no automated appointment reminder program, it must be done manually. Other than those thinsg we actually really like Neo, and switching from an old version of Intravet was a breath of fresh air. Review Source Response from IDEXX April 23, 2018 Thank you, Dr. Sosnow! Very happy to hear about your easy setup and installation experience. Transitioning software can be a big deal and we strive to make this a seamless and positive process. We also appreciate the detailed feedback you have provided, with many new features and product releases coming soon, we hope to address all your concerns as soon as possible. MS Meredith S. office manager Veterinary Used the software for: 2+ years ### "Stay AWAY" September 21, 2023 3.0 We were very disappointed, we were hoping for more. Excited when we were able to switch to a new program. Pros The ease of Neo, the look, the quickness of logging on. There was very little that we liked about the program, the integration with IDEXX bloodwork Cons The reports are very vague. Hard to do large animal clients, inventory is a NIGHTMARE! If you do any inventory on a regular basis - stay away from this as it will lead you to gray hair. Statements at end of month do not include any services/products - only invoice #, so you have to print lots of pages off. Review Source JP Jupiter P. LVT Veterinary Used the software for: 2+ years ### "LVT from Michigan " July 16, 2021 5.0 Pros User friendly and always being updated. Cons Definitely not as advanced as Cornerstone as far as tracking information inventory, patient, and client wise. However, one day it may get there. Switched from [VetWare/ LogiVet](https://www.capterra.com/p/146536/VetWare-LogiVet/) Tired of a slow software that would often freeze up and was not user friendly. Review Source Response from IDEXX July 23, 2021 Hi Jupiter, thanks for recommending Neo, glad its brilliant simplicity and regular updates are so helpful for you and your team! LS Lori S. Medical Director/Owner Veterinary Used the software for: 2+ years ### "Intuitive and easy to set up and use." August 15, 2018 5.0 Overall, I am really pleased with Neo. There are constant updates, some of which I did not realize were problems. New features are always being added. I would recommend it to anyone. Pros Neo was the easiest software program to set up and use that I reviewed. Just about everything is fairly intuitive and does not require a degree in programming to use. The files for your patients are as close to paper based as I have seen. You can easily adapt it to your practice and it integrates well with the reference lab. Working from anywhere with this cloud based system is also a lovely feature The customer service is great--you actually get to know all the staff and they remember you when you call. The boarding schedule is a great new feature that I set up in minutes for my specific kennel situation. I own a small, single doctor practice and do not regret choosing Neo as my PMS. Cons The few things that Neo is not capable of (yet): Creating automatic call backs for appointments. Integrated payment--although I think that this is in the works. There are also instances where if a staff member marks a file ready to be paid, another person working on the file at the same time cannot save the information without backing out and going back into the file. I have lost a few files with this. It now warns you that someone else has it open. Review Source Response from IDEXX November 26, 2018 Thanks for the praise and the suggestions Dr. Scappino. Our goal is to make Neo the easiest software to set up and use, and that objective guides every improvement and new feature we add. Awesome to hear that we are hitting that mark with you and your team, and that we are solving problems you did not know you had! You noted you would like to see automatic call backs and integrated payments in Neo: both of those are on our product roadmap. Watch for more information about them. AV Amanda V. Veterinary technician Veterinary Used the software for: 1-2 years ### "Neo was the change we needed during this pandemic time" November 8, 2021 4.0 Once everyone got the hang of it Neo went pretty smooth, the users from cornerstone dragged at the beginning. I wish the rx tab would automatically add the script into the rx history VS allowing labels printed but not “proscribed” we constantly fight w the drs over this!!! Pros Having Neo definitely allowed us to continue and push through the pandemic curbside. The program slowed us to work remotely when needed. Cons The analytics that we had in cornerstone from a management standpoint were much better. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Our partner did not have cornerstone and was using software from the 90’s the decision was to switch both clinics over to neo Review Source Response from IDEXX November 16, 2021 Hello Amanda, very glad to hear that Neo helped make your transition to curbside service easier, and that it allowed you to work remotely when needed. We really like your suggestions, please don't hesitate to add them to the Neo Idea Portal! JF Jessica F. Manager Veterinary Used the software for: 1-2 years ### "Recommended" May 2, 2020 5.0 Being a mixed animal practice I love that Neo is cloud based. It makes our mobile unit's life so much easier. I'm happy we chose Neo. Pros Constant updates. Excellent tech support. Intuitive. Cons There are issues with every software and many of our initial issues have already been fixed with updates. Some of the search functionality isn't effective. Doesn't pick up key words well. No standardized way to input phone numbers so searching a client by phone number is impossible. I feel that having more client information displayed on each screen (phone numbers, other pets, etc) would cut down the time/clicks needed to get to frequently used info fast. Even though you can customize your own forms, which is great, I wish Neo came with pre-made forms that felt more modern and eye catching. SMS isn't great - would be nice to have the ability to actually chat back and forth. In lieu of that having the ability to send an auto message that said not to reply to the text. Our clients frequently try to reply. Having clients able to pay their invoice from the email Neo sends would be helpful, especially in light of the times. Once you save a form/file to a client you can't email it to them. Alternatives considered [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/) Reason for choosing IDEXX Neo IDEXX Review Source Response from IDEXX May 6, 2020 Hi Jessica, we really appreciate you recommending that other practices check out Neo! Thanks for the praise for our fabulous support team and Neo's brilliantly simple workflows. And as for constant updates, feedback like yours ensures we deliver exactly what our users are looking for! We've got improvements in the pipeline we think you're really going to like. Wish we could come to Kaua'i and tell you about them in person! HK Hans K. Manager Veterinary Used the software for: 1-2 years ### "NEO has been amazing for our clinic, fantastic support, they listen to their clients for updates!" May 18, 2018 5.0 Great online support, fantastic cost without large initial investment of 16-20K like other software. Web based, no need for databse backups, etc. NEO team is making beneficial updates based on users input. No large learning curve for staff. The integration with IDEXX lab equipment is spectacular and helpful in cutting down time. Results gro straight into patient history. Pros Web based which means no backups necessary in clinic, great support, ease of use, fantastic price without a large investment, training staff is not a large learning curve. The developers listen to their clients and make timely updates to software without having to download and install, etc. Great thing is that when the power went down for an hour at our clinic, we were able to use our cell phones to acess NEO and still get client information and chek them out via PayPal instead of our usual service. Our old system meant you had to revert to paper and be out of luck with checking anybody out. You can quickly review Prescription history withour hunting through months and years of records. Fantastic administrative tools for accounting purposes and reports to quicky your growing. It will take 10 years of monthly pay,ents to pay what would have been a 19,000-20,000 investment in Management software with other companies. If I don't like it in a few years, I have not lost a huge initial invesment.I highly recommend it to clinics that don't want to spend a lot of overhead on software, want great support, and good clinic management software. Cons If you ever have the internet go down in clinic, you can't use software... unless you have cell phones to access the mobile version Review Source Response from IDEXX June 6, 2018 Thank you Hans, we could not have said it better ourselves! Very glad to hear that you were able to use Neo when your power went down and keep your practice running. It is because of times like these that we are optimizing Neo specifically for phones and tablets so your experience using the software on your phone will be just as good as on a computer. CW Cyndi W. practice owner/veterinarian Veterinary Used the software for: 2+ years ### "Excellent, adaptable & easy to use" December 30, 2020 5.0 Neo has so many tools that I'm still discovering, such as appointment type breakdowns to see where/how your revenue is generated, so one can then target those areas or emphasize others moving forward. Many other features and tools available. Pros For starters, the developers of this software continually seek, AND RESPOND, to user input, creating a continually adapting product that never goes out of date. 'Cloud-based' has rocked our world, allowing accessibility from any device with internet connectivity. So convenient. Cons Integration with old software (Intravet)was successful for the most part...all the info is there, just formatted differently. I'd expect this to be an issue with integration from any software, however. Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)[DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/) Reason for choosing IDEXX Neo Price, functionality, subscription-based (continuous free upgrades) Review Source Response from IDEXX January 14, 2021 Hi Cyndi, you hit the nail on the head: feedback from users like you is exactly what makes Neo excellent, adaptable and easy to use. We're so glad you chose Neo for Five Valleys, and that you recommend it so highly to others. Thank you! KT Kalah T. Practice Manager Veterinary Used the software for: 2+ years ### "Perfect for a small or slower practice" December 19, 2022 4.0 Pros Neo is easy to use and easy to train with, with a great support team, and you can send in enhancement requests. Cons Need more ability to customize procedure templates and appt reminders (by appt type) Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing IDEXX Neo Price, ease of use Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Avimark was used for 20 years and was full of useless codes and information Review Source HS Harmandeep S. Veterinarian Veterinary Used the software for: 2+ years ### "Easy to use but lacking many features " April 5, 2022 2.0 Pros is very easy to use and staff can learn to use it very quickly. Support is usually quick to solve issues/problems. Cons We have had for about 3 years. I believe neo is good for a small practice or a new practice, not for a large or busy practices. There are really minimal integrations with 3rd party vendors. The reminder system leaves a lot to be desired. The inventory management is designed very poorly and reports at all levels is lacking. The controlled drug reporting is not designed well and NEO does not generate any cures reports (for states like California that require controlled drug reporting). When we initially signed up for NEO I was informed that CURES reporting was built in but it is not the case. I have been asking support about implementing this for years but have not gotten anywhere. Review Source GK Gia K. Clinic Manager Veterinary Used the software for: 2+ years ### "Decent product with room for improvements" November 15, 2021 4.0 Overall, we are pleased with the program and find it generally easy to use and efficient. We have some minor tweaks we would make but have no major issues. Pros We like the ease of use to create a client/patient and schedule appointments. The new feature allowing us to see cancelled or deleted appointments has been a wonderful addition as well! Cons We dislike that some features are often changed that do not necessarily need to be changed. Also having a "no-show" option in addition to "Canceled or Deleted" would be very useful. Review Source Response from IDEXX November 17, 2021 Hi Gia, thanks for your feedback, always good to know where we're hitting the mark and where there is room for improvement. Great to hear that the recent enhancement of allowing you to see cancelled or deleted appointments is so helpful--we like your suggestion for ways to make that even better! TG Tammy G. Practice Manager Medical Practice Used the software for: 1-2 years ### "Very Easy to Use" January 24, 2023 5.0 Wonderful Pros It has been very easy to train new staff on this program and I like that fact of being able to suggest new ideas in improving the software. I feel like the users voices are heard. Cons Just that I wish that it would intergrate with more products, but I am sure that will change since it is a newer software. Alternatives considered [ezvetpro](https://www.capterra.com/p/220642/ezvetpro/)[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Reason for choosing IDEXX Neo We liked the customizing aspect of creating templates and charges, being able to vote for changes/improvements to the software, and the easiness of using the software. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) We needed a newer software Review Source SC Shawn C. veterinarian-owner Veterinary Used the software for: 2+ years ### "Neo User 5+ years at two locations" October 19, 2022 5.0 Integration with lab and imaging services has been an excellent addition to the practice. Support has been top tier Pros Ease of use and intuitive design allow rapid learning for new employees Cons Initial template design was minimal when the software was activated but I assume that it would be better today Reason for choosing IDEXX Neo Idexx was a familiar name and had dealt with them for many years. The support and help during installation was very good. The use of a cloud based system removed a lot of risk and headaches compared to our old server based system Review Source Response from IDEXX October 27, 2022 Hi Shawn, thanks for the positive feedback and for recommending that other practitioners check out Neo! Glad to hear how easy it was for your team to quickly get comfortable with Neo, and that support has been top tier (we will pass on your compliments to the team). GW Gianna W. Receptionist Veterinary Used the software for: 1-2 years ### "A disappointing experience with a software that had a lot of potential." February 12, 2018 2.0 NEO provides the benefit of being Cloud based, meaning that it can be accessed by any device with internet, WiFi, or data plan. Pros The software is cloud based, making it accessible from any computer. The program itself is very simplified, making it easy to learn and use. Cons The software was over simplified. I can see how this program would be great for a small practice with one doctor and limited staff, but for a busy practice, it created more problems than it was worth. One of the worst features was that only one person could enter information in a consultation at one time. This wouldn't be as big of an issue if the program only allowed one person into the consultation at a time. Instead, multiple people can get into the consultation, but only one person's entries are saved, completely erasing the other's without warning. The inventory system is a mess. It is nearly impossible to truly track products coming into and out of the building. Once again, this is more difficult on a busier practice that has a lot of inventory. There is no payment system integrated with the software, meaning that payment must be taken with a separate program, leaving room for errors when entering payment. Review Source Response from IDEXX April 23, 2018 Hi Gianna, we appreciate your honest feedback. While Neo offers a simple user interface, there is a very powerful and complex software operating behind the scenes. Our hope is to shield you from that complexity by providing workflows that simplify your everyday tasks. Thanks to feedback from you and others, both multi-user editing and integrated payment processing functionality have been prioritized and solutions for each will be available soon! BS Brian S. Owner/Practice Manager Veterinary Used the software for: 2+ years ### "Excellent Practice Management Software " January 26, 2020 5.0 This cloud based system has been a huge factor in allowing us to rapidly expand out practice. Pros Cost Benefit is excellent. Training is very easy for new staff because of the simple and straight forward interface. Almost all tasks take minimal steps to complete unlike some of the more popular PMS out there. Very customizable and the support is top notch. Cons Inventory is not complete. Different batches of medications cannot currently be tracked separately. Invoices closed out on one doctor by mistake cannot be easily switched - payment must be deleted and re-entered. Lastly, integration with other software is very limited. Software for client communication and education that is compatible with Neo is almost non-existent. Reason for choosing IDEXX Neo Cost, ease of use, cloud based Review Source Response from IDEXX January 30, 2020 Hi Brian, thanks for your comments and for recommending Neo to your peers! Hearing that Neo has been a huge factor in rapidly expanding your business is about the best feedback we can imagine. We have several improvements to Neo's inventory capabilities in the pipeline, including an integration with a free service called Vetcove that we think you'll really appreciate. Also in the pipeline: new integrations with client communications apps and services. Please let us know what you think of them! CD Carsyn D. veterinary assistant Veterinary Used the software for: 1-2 years ### "IDEXX Neo is a must have software at our practice" October 27, 2023 5.0 Pros I most liked the organization and modernization of . After experiencing other veterinary softwares, they often feel outdated and disorganized compared to IDEXX Neo. This software does it all- scheduling, record keeping, invoices, and prescriptions- making it really user friendly for a busy veterinary clinic. Cons I have no complaints about ! Review Source DB Danielle B. Practice Manager Veterinary Used the software for: 2+ years ### "Easy to use and great customer service" January 17, 2019 5.0 Again, having two practices, using NEO has made life easier on management. Support is always available and usually figures out the problem you are having. Pros Cloud based software makes it easy to use on the go when managing multiple clinics. NEO is always adding new and updated features based off of client recommendations. Works very well with other Idexx equipment. Love the template and form options! Makes it so nice to have easily accessible printable forms at everyone's fingertips. Support chat is amazing! Cons Just like with any internet based software there are times NEO is unavailable. Hadn't happened often but when it does, it is rough for the moment it is down. Would like to be able to run my own custom reports. Also would love to have reminders deleted automatically when the line item has been deleted. Only other thing would be that when pets that have been marked inactive or deceased it doesn't remove any future appointments. Review Source Response from IDEXX January 18, 2019 Hi Danielle, great to hear that the steady pace of new features is helping you and your team, and thank you for your suggestions for more! Jonathan A. Chief of Staff and Owner Used the software for: 1-2 years ### "Very pleased with this software overall. " May 17, 2018 4.0 Online storage and access, flexibility for most things. Ease of use. Pros I like the cloud starage of everything, it Means I have access to all practice data at any time on any device. Very easy to configure. Fairly flexible. It was an easy conversion from Cornerstone to Neo. Cons Some difficulty with batch changing items. Some inflexibility in customizing record keeping templates. Reporting tools are very minimal and could be much more robust. Review Source Response from IDEXX June 6, 2018 Hi Jonathan, glad you are pleased! We understand how critical it is to have a smooth transition when changing practice management software, so we have put a lot of focus on the conversion process. We agree that record keeping templates could use additional functionality and that reporting could be more robust. Both of these areas have been identified as good opportunities for enhancements. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.