# Page 3 | IDEXX Neo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is IDEXX Neo the right Veterinary solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145988/IDEXX-Neo/reviews --- IDEXX Neo 4.2 (117) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of IDEXX Neo ## Showing most helpful reviews Showing 51-75 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KP Katherine P. Practice Manager Veterinary Used the software for: 1-2 years ### "Its an overall great product" November 12, 2021 4.0 Pros It is overall a super easy software to use Cons There are still bugs to work out but i think it has the potential to be a 10/10 product Review Source Response from IDEXX November 16, 2021 Hi Katherine, thank you for the feedback that Neo is super easy software, and for recommending it so highly to others! Adrienne F. Practice Manager Veterinary Used the software for: 2+ years ### "Cloud Based Veterinary Software " November 14, 2018 4.0 Pros System is very easy to implement. The transfer of data from our old system went very smoothly. Walk through and on demand tutorials are very helpful. Cons You are unable to enter high/low on estimates. Unable to email full records without saving elsewhere Review Source Response from IDEXX November 19, 2018 Hi Adrienne, thanks for the feedback that Neo is easy to implement and that the data transfer went smoothly. We put a lot of effort into making it easy to get up and running, and easy to learn as you go. And we hear you loud and clear on the value of being able to enter high/low on estimates: it is one of the first features we will deliver in 2019! VR Verified Reviewer Technician Veterinary Used the software for: 6-12 months ### "Great Program" July 23, 2019 4.0 has been wonderful, especially during the winter and spring storms that we have encountered in the past. The fact that everything goes into the cloud has made our lives so much easier! Pros I love that can be accessed from any location. Our practice was in need of a system with this capability as we have two separate locations and we often travel back and forth. As with most Idexx software Neo has amazing customer support! They are always so quick to help with any issue that arises. Training new staff is pretty simple, and does not take forever. What is even better is the fact that it is cloud based. We have had several power outages and the fact that everything was saved to the cloud, helped so much. Everything that we would have lost, was sent to the cloud! Cons I have not really found any huge Cons with this software. It has been a lifesaver for us so far! Reason for choosing IDEXX Neo Idexx has amazing software and its just what we prefer. Review Source Response from IDEXX August 19, 2019 Dear mystery reviewer, great to hear that the ability to access Neo anywhere is making life so much easier at your two locations. Ditto for how quickly staff can get comfortable using Neo. And how nice was it to know that all your data was safe in the cloud despite those power outages! The support team loves what they do and we will pass your compliments on to them. Thank you! CB Candice B. Office Manager Veterinary Used the software for: 2+ years ### "We love Neo!" October 29, 2018 4.0 We have been using for about two and a half years and are overall very pleased with the product. The transition from our previous POS system was close to seamless and haven't experienced any major issues since switching. Pros There are several things that I love about . First, the ease of use with integrated training is great. We no longer have to pay for updated training. Second, the customer service is amazing. As the person in charge of calling when things go wrong it is very much appreciated to talk to helpful/nice customer support. Third, the continued improvement and growth is so nice. They are very open to receiving suggestions from clinics that use the software on a daily basis. Cons There are some things that Neo isn't capable of doing yet but the pros far outweigh these. A few of those things include automated callbacks, expired items report, integrated credit card processing and integrated time clock. Review Source Response from IDEXX November 16, 2018 Hi Candice, we passed your feedback on to the Neo support team: great to know that you appreciate their approach. Love your suggestions for improvements, and we think you will be pleased to hear that they're on the product roadmap for 2019! HB Heather B. Receptionist Veterinary Used the software for: 2+ years ### "Easy to use" October 29, 2018 4.0 Neo allows us to easaily track patient records. Add outside files and upload consent forms. It allows us to keep everything in one simple area so things do not get lost. It allows to quickly print things clients need ex vaccine certificates and tracks vaccines history and prevention bought. Pros Neo is very easy to use. They have it set up to where anyone with simple instructions can navigate Neo and know what they are doing. If they need help there is a walk through option on the main screen. Tech support is quick and efficient when a problem does arrive. Neo is always making update to fit with growing needs. Cons Sometimes it is almost too simple. Reminders do not account for when multiple doses of prevention are bought. Wish there was a way to quickly print all invoices from a patient without doctors notes attached. As well as a way to easily e mail the entire pt record at one time through Neo. Review Source Response from IDEXX November 26, 2018 HI Heather, great to hear that Neo is easy for your team to learn and that you are getting help promptly when you need it. Same goes for knowing the frequent updates fit with your practice needs. We also really appreciate your suggestions about future ways we could improve Neo! NM Nanea M. Veterinarian, Relief, Owner Veterinary Used the software for: 6-12 months ### "Tale of a Relief Veterinarian" December 22, 2020 5.0 Positive. I started working a relief gig and was introduced to the software. Learning how to navigate through the SOAP's and invoicing aspect are the two areas I use daily and it was fairly stress-free for me. Pros Simple to use, intuitive interface. The simplicity is a wonderful aspect as work is tough enough without a complex and feature heavy program to work with. I have worked at practices that use Cornerstone, and it is feature intense and that detracts from the utility of the software. Unlike Neo Software - make life so much easier for this relief vet! Cons Features are great, I would like to be able to tweak my SOAP template without having to be an administrator. Since SOAP's are the domain of the DVM I'm not sure why you'd need to be an administrator. The practice owners are very good and happy to give me access, but many times you think of things you want to do on your laptop and no admin. staff is available. Review Source Response from IDEXX December 29, 2020 Hi Dr. Morris, we're so happy to hear that Neo's simplicity works so well for you as a relief veterinarian! Wanted to let you know that SOAP templates can be modified for a specific consultation using the editing tools in the consultation, if needed. Please keep us posted if there are other suggestions or enhancements you'd like to see. Michael S. Veterinarian Used the software for: 1-2 years ### "Exceptionally easy to start up and convert your practice to an accessible anywhere record system " April 18, 2018 5.0 Pros I love the ability to roll seamlessly from different aspects of the records. Invoices, vaccine records, and notes are all right where you need them. I don't use the inventory control function. Just don't have time as a solo Veterinarian to load in everything. BUT I do use the Product section to constantly monitor pricing. Cons I think the standard form templates need some tune up. I'm an IT person, so even drag and drop HTML makes me sweat. The Customer Service folks have been able to talk me down from the ceiling. Review Source Response from IDEXX April 23, 2018 Hi Dr. Sterns, thank you for the kind words and appreciate your feedback on the templates! CC Charles C. COO Veterinary Used the software for: 2+ years ### "Idexx Neo" October 29, 2021 5.0 Ok Pros I like the dashboard. Would like to be able to print a travel sheet from the software. Cons We niw need two way texting and the ability to text forms to our clients and receive them back by text. Review Source Response from IDEXX November 3, 2021 Hi Charles, thanks for your feedback, glad to know where we're hitting the mark and where there's room to improve. If you haven't already, please take a minute to suggest those two enhancements on the Neo Idea Portal, you can find a link to it in Neo itself. CH Claire H. Veterinary technician Veterinary Used the software for: 2+ years ### "Love idexx" November 3, 2021 5.0 Love it over all Pros Easy to use, easy to communicate with product support Cons Wish it was smart enough for when they buy more than one product it would reflect in the reminds Review Source Response from IDEXX November 9, 2021 Hi Claire, thanks for the feedback--right back at you! Glad to know Neo's ease of use and support are helping you and your team. IG Inna G. DVM/Business owner Veterinary Used the software for: 2+ years ### "Neo changed our work style, acsess to medical records from any where at anytime" March 13, 2019 5.0 We don’t lose records anymore, we can track unfinished consultation, will never change to anything else, strongly recommend Our hospital was one of the first to sign for Neo, it was scary, but Neo team helped us to make this process smooth, now we have everything we need to function without problems, have boarding schedule, time cards, you name it. More updates are coming regularly We are Neo people Pros Remote acsess, ability to create templates, easy to use Cons That we can’t drag item (lines)if we need to change order, but we see improvements do often, I’m pretty sure will be fixed in near future Review Source Response from IDEXX May 21, 2019 Hi Inna, great to hear that the ability to access Neo from anywhere has had such a positive impact on your hospital! Glad to know that the regular upgrades are so valuable for your team. You are one of the original Neo people, and we would not be where we are today without customers like you! KV Kelly V. Veterinarian Veterinary Used the software for: 2+ years ### "IDEXX Neo" August 14, 2018 4.0 Overall Neo has been a good fit for our practice, they are constantly updating the software and solving problems. Pros Affordable, easy to learn and use, cloud-based, integrates well with IDEXX BW machines and radiographs, easy to attach files Cons Doesn't integrate with other programs, even other IDEXX products, difficult use for hospitalized patients, charges for patient are not automatically sorted into different categories (like prescriptions, diets, etc) Review Source Response from IDEXX November 26, 2018 Kelly, thank you very much for sharing your feedback. We hear you on the importance of integration, and it is a top area of focus for our product roadmap. Case in point: we just introduced seamless integration with the Smart Flow Workflow Optimization System (which should help with hospitalized patients), and we will offer a fully integrated credit card payment solution in early 2019. DM Daniele M. Veterinarian/Owner Veterinary Used the software for: 1-2 years ### "Happy with the service, but needs a few minor adjustments" October 26, 2020 4.0 Pros The vet connect plus features were the biggest selling point. I also really appreciate the frequent updates and feature improvements. So far all the new roll outs have been positive. Cons My biggest complaint is that they will not let me type in a date when doing date entry for birthdays vaccine reminders. It is a drop down calendar and it is horrible. Alternatives considered [Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/) Reason for choosing IDEXX Neo Connectivity with my diagnostic options Review Source Response from IDEXX October 27, 2020 Hi Daniele, thanks for your feedback. Good to hear that Neo's integration with your diagnostics is a big help to your team, and that you like the regular updates. Speaking of that, if you haven't already please share your suggestion for date entry with support or on the Neo enhancement portal. Over 90% of our updates are direct responses to suggestions from users like you! LH Lisa H. LVT Instructor Primary/Secondary Education Used the software for: Less than 6 months ### "Excellent product!" September 20, 2023 5.0 Pros Because we are a teaching facility, we wanted a system our students could access easily on campus and off, yet still have access to only certain portions of the system. The seamless flow both ways between Neo and the in house lab equipment was even better than anticipated. Very user friendly. Cons It would be nice if some documents were editable after a student completes them since they are learning still how to properly complete medical records. For instance, if they forget to complete an item on the anesthesia monitoring form it must be completely restarted. At the same time, not having an editable document is what is best in the real world. Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Reason for choosing IDEXX Neo Cloud based Review Source LH Leslie H. Veterinarian Veterinary Used the software for: 1-2 years ### "Best software I've used" October 19, 2022 5.0 It has made managing records and clients and things so much easier. Pros The ease of use and being able to customize everything Cons It is a pain when it has issues or isn't working because then you can't do anything on it. I would say that is the biggest disadvantage. Review Source Response from IDEXX October 20, 2022 Hi Leslie, thanks so much for your feedback, and for recommending that other veterinary practitioners give Neo a try. We won't argue with your point that Neo is the best software that you've used! BB BRIAN B. owner Veterinary Used the software for: 2+ years ### "Continuing to evolve" August 14, 2018 4.0 average at first. we have worked it into our practice and theres no turning back now. We'll evolve as Neo evolves. although this wasnt the way it was supposed to be we have embraced NEO and are maximizing its potential Pros no server, cloud based is a no brainer. works pretty seemlessly with IDEXX lab diagnostics. Cons i think that it was over sold. the ceiling for this software is very high but they're not quite there yet. it's true that it evolves with regularity BUT each evolution/update ends up causing just as many snafu's as it solves. could have better production analytics and better inventory management Review Source Response from IDEXX November 26, 2018 Thanks for embracing Neo Dr. Berger, and for your comment about its evolution. Feedback like yours has been instrumental in accelerating the pace of improvements and prioritizing our roadmap. Speaking of which, last week we released solutions to improve inventory management, let us know how those are working for you and if you experience any side effects. The quicker we hear about those, the quicker we can solve them. CP Cheryl P. Office Manager Veterinary Used the software for: 2+ years ### "Review" November 1, 2021 4.0 Pros It is very user friendly software. Easy to use Cons it is not compatible with some of our other software Review Source Response from IDEXX November 9, 2021 Hi Cheryl, thanks for giving Neo such high marks for Quality and Ease of Use, glad to know that it is helping you and your team! RW Rachel W. Veterinarian Veterinary Used the software for: 6-12 months ### "Neo is basic, but improving daily. It is very responsive to customer input. Good customer support." May 21, 2018 4.0 This product saves our practice so much time and hassle. It is consistent. It synchs well with IDEXX who we use extensively. It doesn't have all the bells and whistles of Cornerstone, but it mostly has everything we need. Pros The platform is super reliable. They are making continual updates, many of which have been requests we have made. The transition from our old software was smooth and pretty quick. It allows for easy client communications. It's straight forward and user friendly. It can be customized to your practice. Cons Consultation notes can be edited forever. The word processor for making forms makes it difficult to customize forms - it's not user friendly. There are weird workflow issues that they are still working through, but they are making improvements all the time. Review Source Response from IDEXX June 6, 2018 Hi Rachel, thank you for the review and for submitting enhancement requests! As you mentioned we are continuously making updates and we prioritize based on user feedback and requests. Please share more details about your experience with the consultation notes and forms. We want to make these as easy as possible for you! Have you tried using our Procedure Templates to preconfigure the format of your medical notes? This would allow you to insert your notes template with the push of a button. HG Harrison G. Manager Veterinary Used the software for: 6-12 months ### "Neo" September 20, 2023 5.0 Pros Easy to use. Very user friendly and easy to train staff on. Cons I have no problems with Neo. Nothing negative I’ve come across. Review Source VR Verified Reviewer Volunteer Veterinary Used the software for: 6-12 months ### "Idexx Neo " September 18, 2018 3.0 Very easy to use. I like how it has a help window where you can rather quickly find a solution to your problem. Pros How easy it was to learn how to use, and how helpful customer support is. Cons Consultations don't automatically save after a certain amount of time. Review Source Response from IDEXX November 26, 2018 Thanks for the feedback, glad you¿re liking how easy Neo is to use! We also appreciate the note about consultations: we have actually just updated the Consultations tab so you can see a list of recent consultations, with filters to let you check status, prevent missed charges, and ensure your consultations are complete. Please check it out and let us know what you think. MB Mallorie B. Technician Veterinary Used the software for: 1-2 years ### "IDexx Neo" November 4, 2021 5.0 Its a great company to work with! Pros It is so easy to use the software and I love the customer support. Cons There are random things that will be made in neo slowly but surely one being possible online scheduling for clients. Review Source Response from IDEXX November 9, 2021 Hi Mallorie, thanks for recommending that other veterinary professionals check out Neo! We will pass your compliments on to the awesome support team. JR Jordan R. CVT Veterinary Used the software for: 1-2 years ### "Review" November 8, 2021 4.0 Pros I like the collect payments the best. Makes making payments easy Cons How the patient info is presented on each screen, and the quick access drop down Review Source Response from IDEXX November 16, 2021 Hi Jordan, great to hear that Neo's built-in payment processing is making it easy to deliver a faster, more accurate checkout experience! MH Mike H. Veterinarian Veterinary Used the software for: 2+ years ### "Decent option " May 7, 2020 5.0 Pros Speed, Shows definate feedback from Veterinarians. Cons No Integration to different Blood testing machines, External Laboratories other than Idexx. Not Integrated to CRM option. Alternatives considered [Remedly](https://www.capterra.com/p/180647/Remedly/)[OpenVPMS](https://www.capterra.com/p/146559/OpenVPMS/) Reason for choosing IDEXX Neo Using similar product - minimal staff training. Review Source Response from IDEXX August 3, 2020 Hi Mike, thanks very much for your feedback and for recommending Neo to others! JC Jenny C. Office Manager Used the software for: 1-2 years ### "We have been very pleased with Idexx Neo! " April 9, 2018 4.0 Pros The best thing about is the web-based/cloud-based system. Having the ability to access our veterinary software from anywhere at any time including a mobile device is incredibly convenient. The lack of a need for an onsite server and the cost included in the purchasing and maintenance of a server is wonderful. Cons Neo is still new and is lacking some functionality that older, more established software systems possess, but the Neo team is constantly making improvements and updates are applied on a monthly basis. I feel confident that within another year, most of our main requests/needs will have been addressed. Review Source Response from IDEXX April 24, 2018 Thank you Jenny, glad you are pleased! More features are coming soon and we have product updates scheduled to release every other week. Many of which are thanks to feedback and requests from users like you - please keep the feedback coming! LD Laura D. Manager Veterinary Used the software for: 2+ years ### "Neo user for 2 years" August 21, 2018 3.0 Pros Affordable. They are constantly making improvements and evolving the product. Cloud based software allow remote access. Unlimited terminal/users login at a time. Cons There are many kinks to work out. Inventory management isn't quite up to par yet, and there are often many steps/ clicks to execute transactions. Reporting needs improving. Review Source Response from IDEXX November 26, 2018 Thanks for your feedback Laura, our goal is to make Neo the easiest software to set up and use, and it is essential for us to know where we are hitting the mark and where we need to improve. We hear you loud and clear on inventory management, and just last week released solutions to improve that, please let us know how those are working for you. And improving reporting is on our roadmap for 2019! WTM W. Thomas M. President Veterinary Used the software for: 1-2 years ### "Rudimentary, weak platform to run a high end tech practice much less an ER/Specialty practice. " March 19, 2018 2.0 Integration with IDEXX products Pros I like IDEXX and really tried to make this program work. It is a word based platform but riddled with bugs, inconsistencies and challenges. I like the integration with IDEXX DR and IDEXX labs. Cons 1) Many staff support, not all, are weakly knowledgeable about the product. 2) "We will put in a ticket for that" should mean "don't hold your breath for a solution to your issue." 3) Weak and inconsistent. 4) Lack of ease with which to work. Review Source Response from IDEXX April 23, 2018 Hello Dr. McNicholas, we understand that a specialty practice like yours has additional needs and we are committed to meeting and exceeding them. We had a great conversation with your Practice Manager earlier this month and many of your requests will be satisfied this year! Thank you for your decision to continue using Neo and we look forward to partnering more with your practice in the future. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.