# Page 4 | IDEXX Neo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is IDEXX Neo the right Veterinary solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145988/IDEXX-Neo/reviews --- IDEXX Neo 4.2 (117) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of IDEXX Neo ## Showing most helpful reviews Showing 76-100 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JD Julie D. Auto Finance Underwriter Automotive Used the software for: 1-2 years ### "Neo Works Great with BHPH Dealers" September 29, 2020 5.0 I personally really have been happy with Neo and highly recommend. Pros I have be happy with the customer service and the way the company learns my scoring model. I also enjoy being able to text the customer through the program. Cons There really is nothing I don’t like about using Neo. I have had a very good experience with the software and the customer service. Switched from [DealerCenter](https://www.capterra.com/p/71935/DealerCenter/) Corporate decision Review Source BR Brad R. DVM/owner Veterinary Used the software for: 2+ years ### "Needs a few improvementts, but getting there quickly" May 6, 2019 4.0 good. Pros It is very easy to understand. It is very intuitive. Cons The estimates didn't have ranges, but now they do. The management spreadsheets are lacking. Review Source Response from IDEXX May 21, 2019 Hi Brad, thanks for your feedback on Neo's ease of use and the quick pace of improvements. Reporting is a top priority for us this year, and we would really appreciate hearing more from you on changes that would help you and your team work more effectively. Please contact support and share your suggestions! MF Megan F. Tech Veterinary Used the software for: 2+ years ### "Easy to use" January 18, 2019 4.0 Overall this has worked well for our small general practice. Not sure how well it would be for large practices. Though Neo is always doing upgrades. So I’m sure in time they will get to where they need to be. Pros Ease of use and cloud based are the major pros Cons There is no high and low end for estimates, seems like checking clients out takes a lot of clicking. Review Source Response from IDEXX February 8, 2019 Hi Megan, we put a lot of effort into making Neo easy to learn and use, glad to see that's helping you and your team. We hear you loud and clear on the need for ranges for estimates: that feature should be available by spring of 2019. Integrated credit card processing is actually available right now, and that will make checkout simpler too. LT Lauren T. CEO / medical director Veterinary Used the software for: 6-12 months ### "Cloud based Progressive Practice Management " January 11, 2020 5.0 I use Neo to run my veterinary office. It is fully functional practice management software. Cloud based so no server costs. Pros Very straightforward to use from the get go. Customer support during business hours are prompt. Cons Reporting takes a while to become familiar with. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing IDEXX Neo Cost is reasonable and seemed very simple to set up Review Source Response from IDEXX January 24, 2020 Hello Dr. Turner-Berry, great to hear that you've found Neo easy to use from day one. Regarding reporting, we encourage you to check out the new reporting dashboard! Thank you for the feedback, and for recommending Neo to other practitioners. TE Tanya E. Used the software for: ### "Veterinary Center at Turnberry" January 19, 2017 5.0 We are a brand new start-up a veterinary clinic that has been using Idexx Neo for our Hospital management software since June 2016. Overall we are very happy with the service and glad we went with Neo. Positives- \* Can access medical notes from any internet available device anywhere. \* Navigates well and it is obvious veterinarians' input was used to develop software \* Easy to add templates \* Overall user-friendly set up easy to learn \* Great business tools and screens to monitor financial aspect of hospital \* Updates are automatic and no additional charge \* Medical notes are backed up every few seconds so you do not lose your work \* Damage to computers/clinic does not destroy medical notes - they are safe in the cloud \* Helps reduce start-up costs \* Affordable monthly payment \* Great integration with Idexx blood machines and radiology systems \* Unlimited data storage without a server in your clinic \* Power outage does not affect access as long as you have battery run devices like your smartphone. \* Idexx neo customer support has always been polite and helpful trying the best they can to resolve problems. \* Can use any computers you want- mac or PC. We use ipads in rooms .which have been convenient and efficient. \* We are 99% paperless. Negatives- \* Still very new product so there have been some kinks to work out but they have all been minor and Idexx has been quick to address problems. \* Most of the instruction on how to use is through the program with help aids, no one comes out to show you. \* Can not scan papers into the record- need to use alternative program or store on hand in clinic. Review Source LA Lindsay A. Manager Veterinary Used the software for: 6-12 months ### "This program is very very basic. It is not at all functional for advanced and busy clinics. " October 18, 2017 1.0 None Pros It is cloud based and can be accessed anywhere. That was really the only major "pro" for this program. Cons We switched to this program because it was cloud based. We had previously been with Avimark for the previous 15 years. We quickly found that NEO failed in many, many areas. We are a very busy and progressive clinic and we felt as if this program put is back into the dark ages. It limited us in so many ways compared efficiency of Avimark. We now just switched to a new system again. We didnt even last a year with Neo. Review Source JD Jane D. Veterinarian/Owner Veterinary Used the software for: 6-12 months ### "Love the Cloud Based Software!" January 10, 2020 5.0 IDEXX Neo is perfect for my practice model Pros Ease of use, ability to communicate records/results Cons No whiteboard built in, editing of estimates/invoices, overwriting when other users are in the record Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Review Source Response from IDEXX January 24, 2020 Hi Jane, really appreciate the feedback and willingness to recommend Neo: knowing it is perfect for your practice model is about the best compliment we can imagine. Thank you! MW Molly W. DVM Medical Practice Used the software for: 2+ years ### "Quite helpful" November 6, 2018 4.0 Works great and very user friendly. Pros User friendly. Very helpful with staff each day Cons Nothing I can truly think of. Takes a while to load at times. Review Source Response from IDEXX November 26, 2018 Hi Dr. Wiersema, thanks for the compliments about Neo, glad to hear that it is helping your staff every day. Regarding load times, we do proactively monitor performance and use that information to target areas needing improvement. But please reach out to support if you are noticing areas that are slow for you. Thanks for the feedback! JV Judy V. RVT Veterinary Used the software for: 6-12 months ### "Neo Software" January 22, 2020 4.0 Idexx is very willing to upgrade and take your suggestions to heart. Pros I really like the ease of use. Very user friendly. Company is wonderful to deal with. Love that it is web based. Cons Needs a few upgrades. Doesn't have a Narcotic Log and a few other very helpful attributes. Reason for choosing IDEXX Neo Ease of use. Review Source Response from IDEXX January 24, 2020 Hi Judy, thanks for your feedback on Neo's ease of use. We'll let the team know you like dealing with them: they love helping customers like you and it shows. You're right that we take suggestions to heart, and we definitely have improvements to Neo's controlled substance reporting in the pipeline for 2020. MM Matthew M. Owner Veterinary Used the software for: 1-2 years ### "Neo's the future of software!" January 18, 2017 5.0 We have been using Neo for about one year and we're really happy with the product and customer service. The product is really easy to use and it runs on anything that will run Google Chrome! No more costly hardware. It's perpetually updated for no extra cost and it's very inexpensive! Those are great but their customer service is really excellent. They were really helpful getting us converted (from old datavet) and they're just as helpful today. We're an established practice but I think this would be a fantastic option for a single vet startup! Pros Cost ,ease of use, customer service, perpetually upgraded Cons Financial reporting needs work but Neo is hard at work on this. Review Source TM Thomas M. Veterinarian Used the software for: 1-2 years ### "Generally Good " May 22, 2018 4.0 Pros It can be used with whatever hardware you prefer. No backup needed. Stored offsite and no license fee. Cons Still a lot of bugs even after a year. No templates for printing our reminders. Some of the linking instructions are hard to follow and don't seem to work. Review Source Response from IDEXX June 6, 2018 Hello Thomas, thank you for the review! Please report any bugs you encounter and let us know how we can improve the linking instructions. Our development team is working hard to continuously enhance the product and address all user submitted request. With many more product enhancements and new feature releases on the way, we hope to move your opinion from Good to Great! RF Ramy F. Executive Director of Operations Veterinary Used the software for: 1-2 years ### "Excellent Veterinary Practice Software" August 20, 2018 5.0 Pros We were able to customize it to best fit our practice needs. Developers keep adding great features. Enhancements are real and prompt. Sales team is very supportive and are always there for you when help is needed. Cons Enhancements used to take a long time to be applied, but that totally change over the past few months. They now are real and prompt. Review Source Response from IDEXX November 26, 2018 Hi Ramy, great to hear you have been able to tailor Neo to meet your needs, and that the accelerated pace of updates is having a positive impact on your practice. We will pass on your compliments to the sales team: their commitment is second to none. TA Trevor A. Owner/Veterinarian Veterinary Used the software for: 1-2 years ### "Much more affordable than having to purchase a software and manage hardware/server." June 11, 2018 5.0 Affordable PMS Pros Don't have to own a server and manage updates yourself; easy to learn and to use. Syncrhonizes with Idexx labs. Cons Still under development, but features are being added all the time; not able to sync with third party applications yet. Review Source Response from IDEXX June 15, 2018 Hi Dr. Ashley, thank you for the review. We understand your practice needs access to a wide-variety of technologies, and we have good news: IDEXX has a new service that will allow third party applications to easily integrate with your Neo software. Stay tuned for details and timing! AP Anna P. Owner/veterinarian Veterinary Used the software for: Less than 6 months ### "New Idexx Neo Veterinary Software User" December 29, 2020 5.0 This has made my business more efficient even after a few months of use. I am so glad that I made the change to this software Pros As a small business I need to be efficient. Neo provides a greater efficiency that what I was previously using. It is self intuitive how to use the software and my technician was able to start using it easily. Cons The cost is a little more than I was hoping to pay, however you get what you pay for and it is worth the money. The conversion from my old software was not perfect. Review Source Response from IDEXX January 14, 2021 Hi Dr. Plowman, thanks for your feedback, and for recommending Neo to your colleagues! A lot of work goes into making Neo easy to use and learn, glad those efforts are helping you and your team work more efficiently. We're glad you made the change to Neo too! Melody M. Veterinarian/Owner Veterinary Used the software for: Less than 6 months ### "New Neo User" January 17, 2019 5.0 Pros I love that this software is accessible anywhere. I also really like the ease of use and the ability to be truly paper free Cons There are some small features that I would like adjusted. The ability to set a default doctor would be nice Review Source Response from IDEXX January 18, 2019 Hi Melody, our goal is to make Neo brilliantly simple to learn and use, glad to hear we are hitting the mark with your team. Thank you for the feedback on where we can improve! AV Alexandra V. Owner Medical Practice Used the software for: 6-12 months ### "Needs changes " January 24, 2019 4.0 Customer service is great (as always with IDEXX) but there is a lot of changes needed to be more practical with the staff. Pros Not very complicated, easy to manage it but there is a lot of forms still missing with this program Cons There's no way to add blood work done using other companies like Abaxis Review Source Response from IDEXX June 24, 2019 Hi Alexandra, thanks for the feedback, always important to know where we are hitting the mark and areas where you would like to see Neo do more. Please let us know what forms you would like to see added! Adding more integrations is a top priority for us, and integration with Abaxis is on our current product roadmap. In the meantime did you know you can easily add a PDF of those results to the patient record? AD Ana D. CVT Veterinary Used the software for: Less than 6 months ### "Easy to Use" November 8, 2022 5.0 Very good! Pros Very easy to use software. I was dreading having to learn a new system but Neo made it easy! Cons Not yet! DOing great! Thank you for the customer support too! Review Source Response from IDEXX December 5, 2022 Hi Ana, thanks for your kind words about Neo, and love hearing that it was easy to learn! mL miranda L. Vet tech Hospital & Health Care Used the software for: 2+ years ### "Great system " October 30, 2018 5.0 Pros I love the fact that you can check on a patient from anywhere! Cons The scheduling aspect took some time to get used to but with the new updates it's great! Review Source Response from IDEXX November 6, 2018 Thanks for the props Miranda, great to hear the ability to check patient status anywhere is helpful and that the updates to the scheduler are a hit! EB Erin B. Veterinarian Veterinary Used the software for: 6-12 months ### "Veterinary Software" January 10, 2020 4.0 Pros Efficient patient searching and record keeping. Continuity with IDEXX for laboratory ordering and results. Cons Inability to change items/order of items on consults without deleting, cannot send complete record (consults, files, results) as one document, and difficult to edit templates. Review Source Response from IDEXX November 2, 2020 Hello Dr. Berg! Wanted to let you know that you can now change the order of items on your Neo estimates, consults and refunds! FF Frances F. Practice Manager Used the software for: 6-12 months ### "The whole staff loves the cloud based software and it's ease of use. " May 18, 2018 5.0 Pros You can see your schedule/appointments at a glance, and with a click of the mouse get all the information needed for any client/pet. Scheduling is simple and updated immediately. They are always updating functionality and features to the cloud based software. Cons There isn't anything I don't like about Neo. The only problem is if your internet goes down, but you can always use your smartphone to access Neo and get the job done. Review Source Response from IDEXX June 6, 2018 Thank you for the kind words Frances! Ease of use is very important to us and we are glad to hear that you and the whole staff are having a great experience using Neo. HE Heather E. Lead Tech Used the software for: 6-12 months ### "A very hectic adjustment period." January 26, 2018 3.0 Pros I like that I can access it from anywhere, I like that I don't have to maintain a server. This last sentence is because Cons I dislike the lack of reporting capability, I dislike how many steps everything takes from invoicing to creating forms. I dislike the lookup feature, no rhyme or reason to what it shows, I'm seeing products sold 15 years ago, not in chronological or alphabetical order. I am very sure whoever developed this never had to take care of paying taxes, tracking sales and just overall data recovery from this system is beyond frustrating. Review Source MP Matthew P. Owner/Veterinarian Veterinary Used the software for: 2+ years ### "Great Product" January 17, 2019 5.0 Pros Very user friendly. Constantly updated and always improving. Cons Offline use could use work, constant internet access needed Review Source Response from IDEXX January 24, 2019 Hi Matthew, thanks for telling us you like how easy Neo is to use as well as the frequent updates. We'll pass your comments on to the development team! BD Brandy D. Ownet/ veterinarian Veterinary Used the software for: Less than 6 months ### "Not ready for use" January 11, 2017 1.0 We just converted over and found out that many of the things we need to do on a DAILY basis are not ready yet! We can not easily invoice anyone out that has an invoice older than 24 hours. That alone makes this unacceptable! We had put off converting for the last 5-6 months because they didn't have other functions available, then when they became available we thought that everything was ready. Boy did we find out otherwise! So, we are back to using our old system, never completing the final conversion. We were told that the invoicing functions, and finance charge functions that we need will not even be added this year. Money lost and lesson learned. Pros Cloud based Cons It is not fully functional. Review Source Response from IDEXX January 20, 2017 Hello Dr. Doggett - We greatly appreciate your feedback. Our team has incorporated your feedback into the release plan to address the items you have identified. We are releasing new updates on a regular basis, which are immediately available to all users. We will keep in touch with future updates to see if Neo could be a better fit for your practice. - The IDEXX Neo team.  JH Jessica H. Office Manager Veterinary Used the software for: 1-2 years ### "Neo is the best!" February 2, 2017 5.0 I have been using Idexx Neo since it first became available in the United States. I have loved the easy use and the ease of access to customer support. I have trained several employees that were afraid of computer on the Neo program and all of them have caught on quickly and love using the program!! Pros Ease of use Cons The reporting system has a lot of bugs that need to be worked out and easier to find. Review Source JB Jessika B. Vet Assistant Used the software for: Less than 6 months ### "This software has allowed me to access records anytime I need, whether in or out of the office. " May 23, 2018 5.0 It's compatible with diagnostic machines and easy to access. I am teaching the vet and hoping that we can go paperless now. That's something I could never do with our older system Avimark. Pros \- Easy to use. If I don't know how to do something, it's easy to figure it out. - It's visually appealing - Color coding so I know who is coming and when - The daily schedule shows everything to expect through out the day - Business snapshot is AMAZING Cons That reminders can only be sent by email. Our office works mostly with an older community and does not have a lot of email addressed. It'd be great if the software generate printable reminders that I could mail. Review Source Response from IDEXX June 6, 2018 Hi Jessika, thank you for the review! Regarding the reminders, have you looked at idexxreminderservice.com? This service is compatible with Neo and allows you to easily send medical reminders as well as marketing and promotional postcards. Plus, no subscription or minimum orders! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.