# Page 5 | IDEXX Neo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is IDEXX Neo the right Veterinary solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145988/IDEXX-Neo/reviews --- IDEXX Neo 4.2 (117) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of IDEXX Neo ## Showing most helpful reviews Showing 101-117 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NL Noah L. Clinic Manager Veterinary Used the software for: 6-12 months ### "High expectations...poor delivery" August 30, 2019 2.0 The time involved from checking clients in to check out is almost double what we had with an older outdated system. Hard to believe this is "the future". All of the staff are frustrated after having this system 9 months. They are begging me (management) to return to our outdated system. Pros cloud based system affordable comparitively Cons poor estimate capabilities updates interfere with current processes, forms, etc. multiple windows to click through (lost time/efficiency) weak customer service (always say they are considering updating "whatever issue you have" Reason for choosing IDEXX Neo contract negotiations and good sales team Review Source RT Rachel T. Veterinarian Medical Practice Used the software for: 1-2 years ### "1 year of Neo use" August 14, 2018 5.0 Pros Ease of use Customer support is great (online chat) Don’t pay extra for phone calls. They answer online chat immediately. Cons No major negatives noted yet (in one year of use) Review Source Response from IDEXX November 26, 2018 Hi Dr. Turner, thanks for the feedback. Great to hear Neo is a good fit for your practice; we will keep working hard to provide an experience that exceeds your expectation. EW Evan W. practice owner/veterinarian Used the software for: ### "IDEXX Neo review for new practice" November 16, 2015 5.0 I have been using the IDEXX Neo software for about 1.5 years now and I have expanded its usage into 2 of my veterinary practices. In determining software initailly, I wanted a cloud-based software that was user friendly, easy to train staff and had the ability for me to customize specific aspects based on my needs. So far, the software has exceeded my expectations. Having experience with other veterinary programs - AVImark an IntraVet, IDEXX Neo has capabilites these server based programs can not offer. I tested and compared several cloud-based programs, there was absolutely no competition. The other cloud systems available were not user friendly, had a very dated appearance and lacked the intuitive feel compared to Neo. Some specific aspects that I thought were a bonus in the software have actually become the highlight of the program. Specifically, our utilization of the procedural template system that this program offers has significantly reduced previously missed charges from invoices, improved our medical notes and substantially cut down on our DVM documentation time. I would highly recommend this software to new practices, practices converting to EMR from traditional records or practices converting from a server based program to a cloud based program. Review Source SM Shari M. Veterinary Technician Veterinary Used the software for: Less than 6 months ### "Ease of use" March 11, 2019 5.0 The time putting in charges is cut in half compared to other programs. Pros What i like the most is how easy it is to use, even the doctor loves! I can do inventory and batches so quickly. I like how easy it is to switch users. Cons There isnt high and low on estimates, there should be an inventory selection when putting batches in, and a place/tab on the right side for phone calls to clients or pharmacies so we dont have to open a whole consultation. Review Source Response from IDEXX November 2, 2020 Hi Shari, thank you so much for your feedback! Wanted to let you know that we updated Neo soon after you posted this review to make creating high/low estimates a breeze. Please let us know how you like this feature! JG Jennifer G. Program Specialist Veterinary Used the software for: I used a free trial ### "New to Neo" December 14, 2022 5.0 I have always loved Idexx since i first starting i a practice. Everyone is always so helpful and gets answers when needing them the most. Pros The fact that it has a cloud backup automatically and that we are able to have our students play around to get the actual feel of what a software is like. Cons Have not experienced a real con just yet, still new to the software Review Source Response from IDEXX December 15, 2022 Hi Jennifer, thanks for the kind words about Neo, and for recommending that others give it a try! CH Cass H. Practice Manager Veterinary Used the software for: I used a free trial ### "IDEXX Neo - Glad to switch!" August 3, 2021 5.0 Pros The functionality, user friendly and to have the ability to have our labs go right into our patient failes, the ability to go paperless, etc Cons The it is not integrated with Vet Success Review Source Response from IDEXX August 16, 2021 Hello Cass, thank you for recommending that other practitioners take a look at Neo. Great to hear your feedback on how user friendly it is, and the value of having labs go right into patient files--can you imagine how much time that could save your team? Integration with Vet Success is on our roadmap, we will keep you posted on when that is available! VR Verified Reviewer RVT, Practice Manager Veterinary Used the software for: I used a free trial ### "I love anything IDEXX!" July 14, 2019 5.0 I had a good experience with them and will continue to use other products and their reference lab. Pros The best thing about anything Idexx is there excellent customer service! I have never had a bad experience with them. The software was pretty easy to use with some training and integrates well with our in-house lab equipment. Cons My least favorite is that it is a little harder to use than I prefer and the price is a bit higher than other companies I had found. Review Source Response from IDEXX August 19, 2019 Thank you for the feedback, great to hear that IDEXX is hitting the mark with you and your team! VP Vincent P. Owner/Veterinarian Veterinary Used the software for: Less than 6 months ### "Neo review" January 10, 2020 5.0 Pros Ease of use, integration with our lab equipment, integration with smartflow Cons No user timed logout and no option to login with pin to switch users once the practice is logged in Review Source Response from IDEXX January 24, 2020 HI Vincent, thanks for your compliments on Neo's ease of use and the integration with IDEXX Diagnostics and SmartFlow. We released over 60 improvements to Neo last year, and feedback like yours is golden. Much appreciated! SP Samantha P. Receptionist Veterinary Used the software for: Less than 6 months ### "Ease of use" January 17, 2019 4.0 Pros Its very easy to use and navigate. Provides great help for beginner users. Cons It can have a few glitches every now and again. Review Source Response from IDEXX January 18, 2019 Welcome to the Neo user family Samantha! Our goal is to make Neo brilliantly simple to learn and use, glad to hear we are hitting the mark with your team. Thank you for the feedback on where we can improve VR Verified Reviewer Veterinary Doctor Medical Practice Used the software for: I used a free trial ### "Distinct App" July 21, 2020 4.0 Pros User friendly app, was happy in using this app for my regular practice Cons Server connection was not getting connected in some times Review Source Response from IDEXX September 28, 2020 Thanks for leaving feedback about the Neo free trial, we really appreciate your recommending Neo Software to others! sB steven B. ownervet Used the software for: Less than 6 months ### "not ready for use" July 2, 2016 2.0 Subscribed to Neo April 2016. It took 5 steps to create a rabies certificate. Program cannot calculate monthly sales tax. Cannot view history of inventory prices etc. This software is not ready to be distributed. My IT person has had to develop flowsheets for inventory and sales tax. This is not acloud based version of cornerstone. Pros Low initial hardware and software expense. Is cloud based., able to do computer work from mobile unit. Cons Inventory Review Source GL Gina L. Practice Owner, DVM, MBA Used the software for: ### "Beyond our expectations! " November 17, 2015 5.0 We can't say enough wonderful things about this practice software. The last 2.5 years we have tried 2 different veterinary practice software programs. We were at the end of our rope when we reached out to Idexx hoping to find a software that keeps its promises without breaking the bank for a small veterinary practice. And wow, did they deliver! Neo is not only one of the easiest practice software programs we have used, but it also comes with the peace of mind of knowing your data is safely secured on the cloud. Add to the very reasonable monthly payment, practice analytics, email and texting functions and great customer support, I suspect every smart practice will be using this software before long. Review Source AJ Arlene J. Finance Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Very hard to log into." September 24, 2019 1.0 Our lead Veterinary Technician uses this program more than I do as she is the one who manages our product but it would be nice to be able to easily get my invoices on time and be able to pay them in a timely manner because I have access to them. Pros There is not a day that I can get into this software easily. I get the notifications in a timely manner and that is the nicest thing I can say. Cons This is a very hard software to log into. I get nothing but error messages and have to reset my password and try to get into it several times before anything works. Review Source Response from IDEXX November 20, 2019 Hi Arlene, thank you for letting us know about your difficulty accessing invoices, and for taking our call to clarify what you have been experiencing. We investigated and confirmed that the software portal you use to access those invoices is BillTrust, not Neo. We understand IDEXX Support was able to solve this for you, please let us know if you have any further issues! TL Trace L. Owner/veterinarian Hospital & Health Care Used the software for: Less than 6 months ### "Neo Review- Pawnee Animal Clinic" August 24, 2016 4.0 Very user friendly, and easily adaptable to 60% large animal practice. Great value when it comes to money and ease of setup. Pros Very easy to setup and use. Cons Accounting ability and conversion to QuickBooks is lacking. Review Source KD Kellie D. Manager Used the software for: Less than 6 months ### "New to NEO" July 31, 2016 4.0 Neo has been good. We switched from Idexx Cornerstone to Neo because it is cloud based and inexpensive. We have been happy for the most part. Pros Ease of use Cons Needs advanced reporting capabilities. Review Source AG ALEXANDER G. Practice Manager Veterinary Used the software for: I used a free trial ### "Easy to use. Just not for me" May 8, 2021 4.0 Pros I like the functionality of the system but it just want a good fit for the clinic Cons Nothing it really was good but the price may have been a factor. Review Source Response from IDEXX May 12, 2021 Hi Alexander, we're glad you tried Neo, thanks very much for the positive feedback. We would love the opportunity to talk more with you about your practice's needs and how IDEXX practice management software can help you. DB Donna B. Used the software for: ### "Using Neo in Virginia" January 18, 2017 5.0 We have been using Neo since February 2016. Our former system was Cornerstone. Neo is very user friendly and easy to learn. The initial set up and data migration went very well. The updates are in tune with requests we have made. I would highly recommend it to any veterinary practice. We have never been sorry that we switched to Neo. It is a great system. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.