Who Uses This Software?

Companies that incorporate the use of street teams, sales teams, internet and direct marketers, and other types of affiliates to grow their businesses


Average Ratings

35 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Refersion
  • www.refersion.com
  • Founded 2014
  • United States

About Refersion

Refersion is the best tool for building your own network of affiliates. Our app will track affiliate sales, help you turn customers into affiliates, and simplify payments. We're always eager to help you with any questions you may have or create a custom feature you may need. Get started with a 14-day free trial!


Refersion Features

  • Affiliate Management
  • Affiliate Tracking
  • Banner Management
  • Commission Management
  • Contest Management
  • Coupon Management
  • Email / Newsletter Communication
  • Fraud Detection
  • Multi Level Marketing (MLM)
  • Multi-Language
  • Social Sharing
  • Affiliate Marketing
  • Campaign Management
  • Contact Management
  • Employee Referral Management
  • Feedback Management
  • Lead Management
  • Loyalty Program
  • Referral Partner List
  • Reward Distribution

Refersion Reviews Recently Reviewed!


Functional, Useful, and Simple to Use

Jun 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it can directly track payments and allow us to complete payments right from the software. I also like how you can use the discount codes instead of the links so that influencers can include them on their IG posts.

Cons: I can't really find a con about this product because I am so satisfied with it. I cannot come up with any complaints or suggestions.

Overall: I am able to track our best promoters of this product and I am also able to incentivize influencers.

I had a good experience overall. I found all the things that I need on the software.

Jun 28, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I love that everything is so easily tracked. This makes it easy for me to see what's productive and what I need to change. I enjoyed being able to tell my affiliates that they could track their progress. It helped keep them encouraged. I was even able to connect external apps and track the progress from those apps. The best part is that I was able to track these apps and not have any technical difficulties on the apps.

Cons: Connecting apps like mailchimp were my least favorite thing becasue I have no experience using some of those features (API, etc.). I found it difficult to figure out what I was suppose to be doing. I was able to figure out the Paypal intergration with the help of the blog I found on your site.

Overall: It's easy to use.

Not terrible as the rest

Apr 12, 2017
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Comments: I have managed and signed up for a handful of different affiliate tracking systems over the years  both as merchant and affiliate  and am usually astounded at how bad they are. Especially the well-known, established ones.

Clunky and confusing design, jargony labeling and writing, poor/undocumented/lacking integration to popular software, pricing to indicate that they're all pretty much allergic to their own dog food (whatever happened to paying for performance?), and more.

Refersion is not innocent in this but still seems to be among the best of the bunch. A rich set of features, a reasonable starting price for vendors trying it out, and a design from this century is a decent start. Simple setup and integration to a platform like Shopify, and what seems like a simple experience for the affiliates lift it more.

It's worth a half-hearted recommendation. Still, there is plenty of room for improvement in the design and experience.

Vendor Response

by Refersion on April 12, 2017

Thank you so much for your review. This feedback is tremendously important for us so that we know what to improve on. I think we can do a better job immediately on correcting some of the confusion you've expressed. We're slowly releasing a new dashboard for our merchants and if you could kindly get in touch with me, I believe I can make your experience using our platform better today. I am also happy to hop on a call to discuss the remaining items.

An affordable solution for affiliate marketing

Jun 28, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The cost is very affordable and the customer service is great. The back end area of the site is easy to navigate and visually pleasing.

Cons: It's rather cumbersome to set up (though not as bad as others we've used). I also am never 100% sure that tracking works. I've lost some affiliates bc they saw a large decline in revenue when we made the switch.

Overall: A low cost/affordable affiliate marketing piece of software for two of our web based companies.

It's easy to use, easy to learn, easy to navigate.

Sep 21, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Reports. I can easily review the performance of each affiliate which is vital in my job and know who does well or not.

Cons: I don't have the option to change the status of each conversion. Can't switch from Approved to Deny.

Capterra loader

I use Refersion to create affiliate links for my website and blog.

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I can quickly create affiliate links to products I want to discuss or feature on my website or on blog posts. Easy to access and easy to create and copy links.

Cons: I do wish there was a built-in search feature for specific products rather than having to go to the website for the product and input that link to create an affiliate link for a specific product. I can still quickly create links for specific products but the extra minute of time savings when you are working with a lot of affiliate links can save a lot of time over the long run.

It has been wonderful working with Refersion. Our sales have increased significantly!

Sep 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software, reports, and integration are incredibly easy of use. Great for beginners like myself who have never worked with this kind of program. Thankfully the software is easy to use to you can usually figure out any issues on your own.

Cons: The SOMETIMES delayed response from customer service can be frustrating.

Refersion affiliate program increased our monthly revenue by 10%!

Jul 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Great way to get your most passionate customers and friends involved in promoting your brand. Sign up form, approval process, and Paypal payments all work well. Affiliates can use coupon codes or affiliate links to receive credit for commissions, which is nice. Affiliates get their own online login and dashboard to check their commissions.

Cons: MailChimp is not syncing properly. Therefore, we have to manually export and import our affiliates in order to send them mass emails through MailChimp.

Does what it's supposed to... but wish it did more

Jun 28, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: - Great customer service. The team is very responsive and helpful.

- Like the feature to exclude certain SKUs or set a preset commission on specific products

- Easy to use

Cons: - Returns/refunds need to be monitored

- Sometimes search function is buggy

- One application across all offers.

- You cannot prevent multiple submissions: if someone uses a different email address, they can sign up as many times as they want - and if someone tried to apply again with the same email, it gives a confusing error message.

- Payments sometimes show up as the wrong date

- No way to access gift card numbers after they have been sent (without contacting the company)

Excellent Customer Service

Nov 08, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple to setup and use. Took no time at all to get the affiliate sales process working.

Cons: API is extremely limited. Needs more reporting and CSV file downloading options.

Overall: My email conversations with our rep have been pleasant and professional. She is knowledgeable as to what her company can and cannot do. KUDOS to her!!! 5 Stars!

Helpful and prompt

Sep 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service cannot be beat! Conversions can be captured through the use of links or discount codes.

Cons: Once conversions have been automatically approved by the software you have to contact support to deny them. As the admin of the account, I would like to be able to deny conversions myself.

Great, easy to use and navigate

Jun 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to use and easy to get help. We enjoy using the dashboard features for quick analytics. We receive some new affiliates from the marketplace.

Cons: Not enough features to message and connect with affiliates. Only some traffic from affiliate marketplace not enough

Customer Service is so helpful

Oct 04, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Even when the program or service falls short they follow-up and work through possible solutions. The customer service that backs up the App is very helpful.

Cons: Payout methods. Currently only Paypal is supported. Also would like more flexible reporting available within the software. Maybe a report that has affiliate details and conversion/payment details all in one. That way you can sort out what information you need yourself instead of creating custom reports. Customization of the leader dashboard that has our company's logo etc. would be a nice enhancement. That way our affiliates know they are in the right place!

Refersion is great and exactly what we were looking for! It does what it says it does efficiently.

Jun 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We love how effective and simple everything is to use, from the signups to the dashboard and payouts. Easy!

Cons: We love it all! Literally no complaints about a single feature or element of Refersion, we can't think of one!

Excellent

Oct 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Like the ability to have people do the leg work of selling, working for commission. Serious people work harder for you to earn and our products are seen and talked about by more people than us doing it ourselves.

Cons: It would be nice to have gift card options affiliates could choose to be reimbursed if they choose the gift card option instead of PayPal payouts. Like an Amazon, restaurant or other popular choice.

Overall: Our overall all experience has been well. The installation and set up is easy, no problems there. Can't wait to see how beneficial this product will be for business. It has a lot of potential!

Capterra loader

Makes Shopify Affiliate Program So EASY

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This was so easy to setup in my shopify store and I quickly had affiliates ready and setup to start promoting my products for me.

Cons: The software was great. Was a little bit more than I wanted to spend per month for affiliate program and it took some time to get over the hump and see a good ROI.

Overall: Excellent would recommend this system.

Fine-tuning to SKU levels and to affiliate commission structures are winning points

Jul 31, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I was pleased with how Refersion helps us scale down to SKU level when it comes to setting up a variety of commission arrangements, whether percent of sale or flat rate commission. The tracking capabilities in real time and being able to exclude certain SKUs gave us more control. When you get to understand how conversion triggers work, you can use them wisely to credit the right affiliate in the absence of the referral link being used by the customer.

Cons: When searching for specific products to create links for them, it takes some going back and forth to the website to locate the products.

Overall: Monitoring and tracking email conversion triggers versus SKU conversion triggers.

We use Refersion to power our Ambassador Program, and have had a good experience.

Jun 28, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Deep integration into our Shopify platform, and the essential tools we need to properly track affiliate commissions from our ambassadors.

Cons: UI could be more intuitive. It would be great if there were more pieces of the affiliate process included in the service. We have an application process to ensure that our ambassadors are the right fit for us that we currently have to run through a Google form and manually filter candidates through.

Capterra loader

Refersion makes affiliate marketing campaigns easy

May 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: The software makes it super easy to create and track affiliate links and manage your affiliate marketing campaigns. It's simple and does what it should.

Cons: It isn't cheap. The costs aren't always justified so determining whether to use or stop using Refersion is a constant question.

Refersion has been a huge time saver for us!

Feb 14, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Their customer support team is highly helpful in helping you get up and running (if needed) and the platform is fairly flexible. We're using the Refersion form embedded on client sites and it's all relatively customizable to fit various brands!

Cons: The way the platform is laid out is slightly confusing as a first-time user, but I can tell they're working to fix that (half of the portal is redesigned already). Perhaps some walkthroughs or helpful guides presented upfront would make the first time experience a little smoother! However, their support team is highly responsive and can answer literally any question you have.

Overall: Eases the complexity of end-to-end referral programs so we don't have to think about building custom integrations for our clients.

Capterra loader

Happy Reversion Affiliate User!

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the ease and using Reversion as an affiliate. The backend / login is super easy and simple to use, and not confusing at all. I can easily get graphics, affiliate links & discount codes in just a few seconds!

Cons: Sometimes when you are an affiliate for more than one company, there are multiple logins, and if you have a separate/ different password for each login, it can be a headache to login. I have to constantly change my password to login to the correct account. I wish there was a dashboard to see all the companies I am an affiliate for at-a-glance.

Great experience with the team and support.

Jun 28, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customer service is great. They are always there to help if you need it. I think I was one of the early adopters. I worked with there rep a lot to get everything set up. They were super helpful!

Cons: The only thing is that I wish they would have a way to notify you via e-mail when an affiliate sale comes thru. As it is currently you have to log in to check sales.

Good affiliate software

Oct 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Software interface, user friendly, easy signup

Cons: little difficult finding people to sign up.

Overall: I love the software, ease of use, functionality, etc. Easy for affiliates to understand and signup. Just need more affiliates now! :)

Recommendations to other buyers: Have some affiliates in mind before agreeing to trial.

just getting started so I can't really tell at the moment

Sep 21, 2017
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I don't know of a pro yet other than I have all our reps in 1 spot.

Cons: can't upload a csv file without sending it to customer service for them to send it to the developers. It takes over a week to complete this and it's annoying.

I don't use your signup form so that I can track how we get our signups and because I don't use your signup form I have to batch send csv files which is way too time consuming and our rep lists are vulnerable to be duplicated the more outside hands that touch them.

Overall: none at the moment. hopefully that changes real soon and if it does then I'd be more then happy to recommend it

Capterra loader

Affiliates Reviewed

Sep 26, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Easy to use dashboard, Nice way to keep track of your affiliate accounts from other companies.

Cons: Not enough information on the dashboard in my opinion. Should update the systems a little faster as well.

Capterra loader

Great tool for small and larger business managing affiliates

Apr 25, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Low cost when you manage a small team. Integration with apps makes it easier to keep track. Access to developers API.

Cons: If you want to track the sales of more than 30 affiliates the price is 4 times higher.

Very easy to understand and use. Customer service helps you quickly & correctly

Dec 01, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to use. Training webinars you can join live and ask questions. Detailed instructions in their help section

Cons:

.

Overall: A great affiliate program that fits my needs

It does the job and that's all we need.

Sep 12, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The app is reliable. Customer support is okay. Price is reasonable i think. Overall it a good application.

Cons: The user interface is actually confusing at first. But they improved it over time. Generating report is limited somehow.

Vendor Response

by Refersion on September 14, 2017

Hi Aaron,

Thanks so much for your review and feedback. It means a lot as we continue to make our service the best that it can be. Just in case, if you ever need assistance or feel confused, please feel free to reach out. Our support team is in our New York City office and their phone number is on our home page. We're always eager to help!

Capterra loader

Powerful tool, good value.

Jun 28, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to implement and gives small business an easy way to track affiliate sales. Great value as opposed to having a developer build out a system.

Cons: We wanted to have dropdown functionality at checkout so our customers could choose their affiliate that way, but the team wasn't willing to accommodate. Though the answer was no, they were responsive in the process.

Overall: Our business runs on referrals, so instead of sifting through individual sales to track commissions, refersion makes it super simple.

Capterra loader

Best software for affiliate marketing

Aug 03, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I am using this software to expand my business online and i think this is the best software for affiliate marketing.It makes easier to connect with brands and we can easily track our growth in real time.Best part of this software is it's very easy to use.

Cons: I haven't found any big issue so far the only thing i noticed is sometime payments status get updated late.

Above and Beyond

Oct 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Refersion's customer service team is great. We had issues getting started (no fault to them) and they took over and saved the day. We are very excited to be using this product and working with Alex and his team.

Capterra loader

It's been a great way to expand my customer base and have seen significant amount of sale increase

Jun 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the dashboard for my affiliates and the dashboard for myself . Customer service is responsive.

Cons: The flow of the website was a little clunky. Took a few times to learn where everything was at

Overall: More marketers on my behalf, Extra Sales and more involved customers

Great customer service

Oct 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Comments: They team at Refersion have been tireless in helping me compile affiliates at www.easyorganic.com.au. The tool is easy to use and schedule payments.

Pretty Good

Jun 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy Integration with Shopify makes it easy to adopt. Has some features other's don't. Good integrations.

Cons: Not always clear about what pieces need setup. Instructions, and prompts could be better. Website not very user friendly.

A great foray into the world of affiliate marketing

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy to use. Less complicated and certainly cuts down on enormous expense. Great for those who are new to the affiliate marketing industry. Awesome customer service who guides you through everything.

Cons: They are growing their affiliate list so it is not as large as other companies. However, it is growing exponentially and you can't beat the affordability.