BookingPal Ratings

Overall
3.5/5
Ease of Use
3/5
Customer Service
2.5/5

About BookingPal

List your Vacation Rentals in front of over +250 Million travelers every month! Learn more about BookingPal

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Showing 7 of 7 reviews

Showing Most Helpful

Showing 7 of 7 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Jeff K.
Property Manager
Real Estate, 1-10 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
2/5
Customer Service
1/5
Features
2/5
Value for Money
3/5
Likelihood to Recommend
4/10
Source: Capterra
April 14, 2017

“It's OK but super slow bringing up new channels for existing condos”

OverallIt's OK, but slow on marketing your growing inventory. Communication is poor at best and billing is sporadic, you have to ask them to send invoices and remind them to pay the channels they do direct billing too, also remind when they are not direct billing channels. When you do get an invoice you need to be sure you reconcile it very carefully due to over billing. Too much overhead that is supposed to make it easier.
Proscost is low
Conslack of communication lack of good support lack of follow-through lack of regular invoicing, you need to give them repeated reminders lack of accuracy creates double bookings sometimes a reservation is not passed from the channel etc..
Recommendations to other buyersLook around before deciding on a channel manager to do the distribution between your PMS and channels.
Source: Capterra
April 14, 2017
Verified Reviewer
Real Estate, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: GetApp
September 25, 2018

“Best Network Partner”

ProsEasy to use and very effective customer service team and account managers. Always keen to help. The connections between channel partners are very effective and can sync in no time.
ConsBased in the US and working hours difference The time difference between New Zealand Business and the US. Occasionally time feed issues.
Reviewer Source 
Source: GetApp
September 25, 2018
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Florian D. S.
Head of Distribution & Partnerships
11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
December 19, 2017

“Great company to work with”

OverallDistribution to all major sales channels through a commission-based model.
ProsA wide range of products which help serious property managers to increase their distribution, improve revenues and grow their business.
ConsThey had a bit of a bumpy ride and had to figure some things out but managed to turn their service around. Glad to see the development they took.
Reviewer Source 
Source: Capterra
December 19, 2017
Verified Reviewer
Real Estate, 1-10 employees
Used the software for: 6-12 months
Overall Rating
2/5
Ease of Use
1/5
Customer Service
2/5
Features
4/5
Value for Money
1/5
Likelihood to Recommend
1/10
Reviewer Source 
Source: GetApp
June 14, 2019

“Great Sales Pitch - Poor Execution - Will take MONTHS to Move Forward with this Comany”

OverallWould not recommend. Least responsive company that I have worked with in a very long time. Trouble tickets are not in queued for work for weeks, many taking a month or more for response. Team professionalism lacking. Sales pitch misleading in regards to implementation. Don't expect to be up and running for months and months. Company does not care about customers at all.
ProsComprehensive Channel List Add on Support Services
ConsDashboard was incorrect with many items. Unable to see calendar and rates in the dashboard. Many items are not available per API and must be manually entered into dashboard. Test environment and production environment different. Stripe integration does not work effectively, leaving huge risk for credit card fraud. Channel reservation data is lost in the translation. Customer Support lacking.
Reviewer Source 
Source: GetApp
June 14, 2019
Verified Reviewer
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
March 13, 2018

“BookingPal is a good solution”

OverallGood control of my holiday letting business.
ProsBookingPal offers a lot of nice figures such as channel distribution, payment integration and etc. The software is easy to work with.
ConsI do not like the price structure with all the Opt-in's. In my opinion, there are too many which may lead to potential customers are looking at other alternatives.
Reviewer Source 
Source: Capterra
March 13, 2018
Laura K.
Property Manager
Hospitality, 1-10 employees
Used the software for: 1-2 years
Overall Rating
2/5
Ease of Use
2/5
Customer Service
1/5
Features
2/5
Value for Money
3/5
Likelihood to Recommend
2/10
Source: Capterra
June 7, 2017

“You get what you pay for.”

OverallEven with all the kinks, this software cuts out a lot of manual data entry and saved me valuable time.
ProsThe pricing is fair. There are not many other companies that provide this service as of yet. Product is a great idea and will save tons of time if all the kinks in the software are straightened out.
ConsThe invoicing and payment is not streamlined. Many times the pricing and payouts don't quite match up (off by at least few dollars or cents practically every time). Getting help from customer service is a nightmare. I have been re-routed in circles through the many different divisions of customer service multiple times.
Source: Capterra
June 7, 2017
Anthony C.
Director
1-10 employees
Used the software for: Less than 6 months
Overall Rating
2/5
Ease of Use
3/5
Customer Service
2/5
Features
2/5
Value for Money
5/5
Likelihood to Recommend
4/10
Source: Capterra
January 10, 2017

“Didnt work so well for me”

OverallIt took really long time to be onboard and it was apparently an error from Bc. However, i've used a competitor (Rentals United) for a long time and they are able to onboard me in few hours (instead of few days) The support was not so reactive for Europe and most of the time I had to wait few days. Also, the sync of prices was not working well and the amount of Bc and BP wasn't the same because they are not syncing the discount in Bc. It's really good price for this solution, however even if its cheaper than the competitors, the most important thing is that it work well :)
Source: Capterra
January 10, 2017