Who Uses This Software?

Any business conducting transactions and operations online. If you contact customers via the internet, email, or tickets than this is an ideal solution for instant feedback.


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $17.00/month
  • Pricing Details
    Additional price plans for 20 & 50 agents
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • Lightning Feedback
  • www.lightningfeedback.com
  • Founded 2015
  • United States

About Lightning Feedback

Web based solution that provides you with a simplest set-up to enable your customers to provide one click ratings. You get instant ratings & feedback enabling you to provide the best customer experience and ensure massive repeat business. Instant feedback means your customers will quickly be able to report any issues, your staff will be motivated and rewarded and your company will receive a steady stream of positive testimonials you can use in your marketing. Free 30 Day Trial.


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Lightning Feedback Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Lightning Feedback Reviews

Easy to Implement Customer Satisfaction Tool

Sep 30, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was one of the earliest users of this service. The idea is to take a simple line of code and use it in your email and/or help desk communication with customers. From there our customers can quickly rate our service, provide feedback and do it with a single click. I can tell you that we get far more ratings and feedback than we ever did with a regular survey. I think it's the brevity of what we're asking and the simple integration directly in the same email/help desk ticket where we are responding back to a customer.

An interesting extra is we got a lot more what I would call testimonials and praise from our clients than normal. Again because we were reaching out in a simple way and it didn't take effort on our part or the client. A benefit there was my service reps felt they got a lot more praise than normal especially since they normally deal with complaints and issues.

My criticism would be early on there were some questions I had about actually getting it all up and running, though they did typically respond quickly to issues & questions. Once I got it up and running it has been painless.