HelpSite

HelpSite


5 / 5
6 reviews

Who Uses This Software?

HelpSite is designed for any business or organization that needs a Support Center, Knowledge Base, or FAQs for their customers or users.


Average Ratings

6 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $14.99/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • HelpSite
  • helpsite.com
  • Founded 2014
  • United States

About HelpSite

HelpSite is a simple service to help you setup the perfect support center, or "help site". HelpSite gives you 1) a support site with your FAQs and knowledge base. It's beautiful, mobile-friendly, and searchable so your customers can find answers fast. 2) A smart contact form that auto-suggests articles as someone types their message. 3) A lightning-fast search box that works like magic to find relevant helpful articles.


HelpSite Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

HelpSite Reviews Recently Reviewed!


HelpSite is our number 1 Tool

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've been building knowledge banks from time to time however, we it is expensive to hire an IT guy to do the coding for us to create a robust KB . Thanks to HelpSite for providing us a solution that is just fit with our needs.

Cons: For now, it is not giving us the kind of IP whitelisting yet.

Overall: I would likely to recommend this to other businesses like us. Big or small, definitely HelpSite is a must especially on documenting policies and processes updates.

Excellent basic FAQ platform

Mar 16, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Value for money. Ease of use.

Cons: Limited 1-level hierarchy for categorizing articles.

Overall: We needed to implement a 3rd party FAQ platform for our website.

We did lots of research and testing of options including ZenDesk, Userdeck, Helpscout and Zoho, among others. We compared features and pricing, and our needs.

Helpsite offers a clean, easy-to-use interface with a limited feature-set. It is good at what it does, and for the price, can't be beat.

Customer service is excellent.

If you just need a simple FAQ, Helpsite is the way to go.

The easiest knowledgebase we've ever used!

Oct 27, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We absolutely love the WYSYWIG editor. It's impressively simply, and we prefer to view how something is going to look before we post it. Seriously, the product fits all of our needs, and we enjoy using it!

Overall: We were able to set up our knowledgebase articles within a day, and our users could benefit from this immediately.

Easy to use with a clean look - just want we are looking for

May 30, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the ease of use and the look - very user friendly. You can get your help site going in a matter of moments

Overall: We are providing our customers documentation of how to use our system

Perfect Knowledge Base Solution

Mar 16, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: Started using Help Site around 9 months ago, and find it absolutely brilliant. Very easy to set up, configure and manage, it has become an invaluable resource for us and would recommend to anyone.

Great service with great support!

Mar 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Highly customizable.

Cheaper than competitors

Great support

Overall: I was in need of simple and cheap FAQ software and in the same time very customizable. Helpsite have it all. I am very satisfied of their support too!