# HelpSite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HelpSite the right Knowledge Management solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146028/HelpSite-io/reviews --- HelpSite 4.7 (68) [View alternatives](https://www.capterra.com/p/146028/HelpSite-io/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Reviews of HelpSite Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews SD Sean D Client SuccessSports, 201 - 500 employeesUsed the software for: 1-2 years. “The drag-and-drop interface and customizable templates are ideal for quick setup and deployment.“ September 16, 2024 VK Vivek K Immigration ConsultantsInternational Trade and Development, 1,001 - 5,000 employeesUsed the software for: I used a free trial. “Also, while pasting any table, like an Excel table, it didn't come out perfectly, and I also found out that some font editing options are missing, which should be there, like in MS Word.“ August 12, 2025 MB Marie B Sales / Marketing AdvisorConsumer Services, 2 - 10 employeesUsed the software for: I used a free trial. “I was hired by a Canadian client as a Sales Rep for their start up company, I was trying to find a way wherein it will be easier for our consumers to check the steps, instructions, information, or FAQs about our services, and I found Helpsite that helped me built the help center for our consumers with no cost.“ July 21, 2022 AD Arthur D OwnerInformation Technology and Services, Self-employedUsed the software for: 6-12 months. “I used HelpSite for a while and then tried an AI chatbot on my clients, I was very dissatisfied with that and realized that most of my clients preferred the HelpSite implementation so I returned to their service.“ April 30, 2024 JB Jayse B Co-FounderComputer Software, 2 - 10 employeesUsed the software for: I used a free trial. “We needed a simple, but professional looking knowledgebase that we could build our support portal up while we went through beta with our customers, but still using our own custom URL.“ June 16, 2022 AD Arthur D OwnerInformation Technology and Services, Self-employedUsed the software for: 6-12 months. “They used to have AI text generation included but it appears to be non-functional at this time, which is a shame, and I'm hoping they bring it back as it saved me a lot of time,“ April 30, 2024 LM Lucas M IT AnalystInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Works as advertised.“ October 30, 2024 GS Gabriel S OwnerOnline Media, 2 - 10 employeesUsed the software for: Less than 6 months. “The UI is not up to date, the whole UI does not look modern.“ September 16, 2023 ## Showing most helpful reviews Showing 1-25 of 68 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anna L. Sr. UX Designer Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Excellent tool to manage the Knowledge Base" March 28, 2022 5.0 The customer service is great. We suggested adding an option to link to the internal content and they actually implemented it. It was very helpful. Pros The product was easy to setup. There is a way to customize templates applying your own brand, color, etc. The customer service is great. They worked with us on couple of very custom authentication setup. Resoond to emails is fast. Cons Wish to have more customization option for the front-end. Particularly for setting up the landing page and categories. For the analytics would be great to have some sort of the reporting functionality added. Also we should be able to setup SEO-friendly URL handle for google analytics. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing HelpSite We needed a tool that can be integrated with internal application and allow for authentication via authentication token. HelpSite provided the easiest solution and assisted us with setup. Review Source BU Bradley U. Chief Content Creator Marketing and Advertising Used the software for: 2+ years ### "7 HelpSites and Counting" April 11, 2025 5.0 I had some website creation experience but I think even a novice could learn to run a HelpSite once the initial installation was launched. It's one of the best investments of a platform that I've made. It gets the content out their fast and makes it easy to share with your audience/users. You don't even need a graphic artist to create a great useful website!! :-) Pros I've now created 7 HelpSites. The ease and intuitiveness of building a content rich site isn't obvious until you dig in and start creating. Being able to try it out for 30 days really helps in the "buy in" from the team. When the president of our company went to test it out at a company meeting he queried one of the more unusual support call questions we received and in seconds he had the answer. He became a big fan and the sales department made it part of their presentations as a key selling point. I have also created marketing sites to easily answer questions from prospects. When they follow the link they are also exposed to not only their questions but even more helpful content to assist in the deal decision making process. Cons It takes examples, sometimes for proof of concept. It would be great to have a community that's willing to show off the creative uses of the Helpsite they've created. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing HelpSite Ease of use, easy to create as very easy to train team members to create content and publish correctly. Review Source PB Pete B. CEO Computer Software Used the software for: 2+ years ### "Difficult to integrate and linking and security remain a problem " November 1, 2019 2.0 Pros It is easy enough to update pages. Search functionality for users is decent. Cons Security isn't something the company takes very seriously. That has been frustrating. The way linking works is complicated and it is not intuitive how to point to your help articles from other places like intercom or support emails unless you know the special way to craft URLs. I would not buy this product again if we were starting over. We'll keep it due to the high switching costs of having to integrate another product and move all our documentation. Review Source Response from HelpSite November 2, 2019 Hi Pete, We are sorry and surprised to hear that you've been unhappy with HelpSite. It's a surprise because I just reviewed all of our past support interactions with your company and after every request it's seemed like your company walked away satisfied by our responses. This is the first time we are hearing from you about any issues! We absolutely do take security very seriously as a company and within our product. If you're looking for an additional security measures that can be implemented for private/internal help sites, can you please reach out to us at info@helpsite.com? We've got some new integration options that weren't available when you first reached out in 2017. Thanks for being a HelpSite customer and we intend to regain your happiness again! AD Arthur D. Owner Information Technology and Services Used the software for: 6-12 months ### "Most useful FAQ KB and contact form I've used" April 30, 2024 5.0 I used HelpSite for a while and then tried an AI chatbot on my clients, I was very dissatisfied with that and realized that most of my clients preferred the HelpSite implementation so I returned to their service. Overall I like the feel, design and functional aspects but do wish that more features were included in the paid versions. Pros Very quick and simple to implement after initial setup. It directs many of my clients to FAQs in the KB instead of them just filling out the contact form, which spares me from having to answer the same or similar questions repeatedly. I like the freedom of multiple custom categories to organizes client FAQs for easier navigation. Cons The subject line FAQ searching is fairly accurate most of the time, but for some keywords and phrases too many results are returned which can be confusing to some novice clients. They used to have AI text generation included but it appears to be non-functional at this time, which is a shame, and I'm hoping they bring it back as it saved me a lot of time, Reason for choosing HelpSite Ai chatbots are all the rage in most industries' websites, and I get the feeling that people are tired of being pulled into AI dialogue when all they really want is fast answers to common questions. Maybe Ai chatbots are just hype after all. Switched from [Zapier](https://www.capterra.com/p/130182/Zapier/) HelpSite has a FAQ search built into the contact form which is very good at finding related FAQs instead of my having to spend so much time answering repetitive queries. Review Source Response from HelpSite May 16, 2024 Arthur, thank you very much for your thoughtful review of HelpSite. We are happy you are a customer. Let us know if we can ever help with anything. We'll email you regarding the AI text generation feature. IT Indy T. Senior Technical Program Manager Information Technology and Services Used the software for: Less than 6 months ### "HelpSite is the best knowledge base option for price! " September 12, 2022 5.0 Great. I am overskilled for the product and that's not their fault. I love the default template's minimalist composition, I love the design of article management, all of it. Pros I am really impressed by the bespoke design for a wiki. We really need a wiki that can be used for internal and external content hosting to support our customers and employees, and HelpSite does that with a minimalist design that makes content management easy to pick up. Cons I used to be a web designer, so I did find the custom HTML/CSS templating a little restrictive. I had to search the FAQ to discover how the templating worked so I could override it in places for my own color choices (add a numerical ID to a class and specify it in header, the template calls bootstrap 3.4 defaults) and I'm used to a more DIY approach. I'd love to see prebuilt theme options in the future, or maybe a "pick your own adventure" approach with the templating: simplistic or full control. At the same time I appreciated that I only had to change colors and the rest was done for me - not common. It also didn't affect my purchase choice. Alternatives considered [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[Google Sites](https://www.capterra.com/p/246647/Google-Sites/)[Helpjuice](https://www.capterra.com/p/130533/Helpjuice/)[Document360](https://www.capterra.com/p/177031/Document360/)[Slite](https://www.capterra.com/p/171199/Slite/) Reason for choosing HelpSite We needed simplistic design, cost effectiveness, SSO/auth generally, a bespoke wiki, ease of content and user management, etc. HelpSite is hard to beat for cost effectiveness and we couldn't justify higher price points or more exhaustive feature sets. Review Source Duncan M. CEO/Managing Director Internet Used the software for: Less than 6 months ### "Easy, easy, easy" January 3, 2023 5.0 Smooth. It does what it says it will. The UI is well designed. It's not cluttered either on the Admin side or the user-side. Pros It was easy to add content right from the off. I like the simplicity of both the Admin interface and also the actual user-facing sites. Cons Nothing much. I just wish I had started using it 5 years ago when my brother first sent me the link! Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing HelpSite Helpsite was better value and just did exactly what I wanted. Review Source Francois R. COO Information Technology and Services Used the software for: Less than 6 months ### "Powerful, Easy to use WYSIWYG Helpsite" October 29, 2020 5.0 Powerful tool to help reduce OPS overheads, easy to maintain, useful internal help-site to capture and make organizational knowledge accessible, Pros Very easy to use, can have completely non technical people use it. Intuitive, clean editor, easy to import articles form other sources, good formatting tools, nice clean look and feel, easy to navigate and get information, useful features like internal/external help sites. Cons No complaints here, I'm quite happy with it. Reason for choosing HelpSite Easiest to use, most powerful editing tools. Switched from [UserVoice](https://www.capterra.com/p/135908/UserVoice/) Too difficult to use it. Formatting often broke. Review Source VK Vivek K. Immigration Consultants International Trade and Development Used the software for: I used a free trial ### "One Stop Solution for any organization. We can create an SOP with this and put everything in one place." August 12, 2025 5.0 I will refer this to everyone, and I have an overall outstanding experience. Also, while pasting any table, like an Excel table, it didn't come out perfectly, and I also found out that some font editing options are missing, which should be there, like in MS Word. Pros What an amazing platform! It has helped me a lot. I created it for my organisation and my seniors, and everyone is so happy after seeing this amazing tool. Cons You should decrease your cost and increase the Validity of each subscription.One Stop Solution for any organization. We can create an SOP with this and put everything in one place. Review Source Response from HelpSite August 14, 2025 Thank you, Vivek! So glad to hear you're having a great experience with HelpSite, keeping your SOPs organized and in one place. Regarding pasting tables and using custom fonts, we're planning an update to our editor in the next couple months which should offer more options in this regard. Stay tuned. SD Sean D. Client Success Sports Used the software for: 1-2 years ### "EASY. AFFORDABLE." September 16, 2024 4.0 Pros The platform is very user-friendly, allowing even those with minimal technical expertise to create a professional-looking help center. The drag-and-drop interface and customizable templates are ideal for quick setup and deployment. Cons While some customization is possible, the design flexibility is somewhat restricted compared to more robust help desk software. This can be a drawback for businesses with specific branding or design needs that want a highly personalized look and feel. Review Source Response from HelpSite September 26, 2024 Thank you Sean, glad to hear it! If you ever need help further customizing the look and feel of your KB just let us know! LM Lucas M. IT Analyst Information Technology and Services Used the software for: Less than 6 months ### "It does the job " October 30, 2024 5.0 I use HelpSite as an internal knowledge base in the context of IT. It does the job. Pros Easy to use. Works as advertised. Helps a lot with training. Cons Requires some set up. Could use better search optimization. Review Source EB Erich B. Director of Management Systems Mechanical or Industrial Engineering Used the software for: 6-12 months ### "HelpSite helped us make our knowledgebase "out-of-site"" April 8, 2022 5.0 Overall, we evaluated many different Help Desk/Knowledgebase solutions and choose to keep our help desk separate (for cost reasons) and use this knowledgebase product to get the biggest band for our buck. Pros Cloud-based and very easy to use, for the price you're getting a great package with easy to use tools that allowed us to take the management of the system off out of our hands and focus on creating great content that will help our users. Cons Integrating videos can be a bit cumbersome when trying to resize appropriately, while a native plug-in for YouTube is included, the default size for videos and how they appear could be a little more robust. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source JG Josh G. CTO Oil & Energy Used the software for: Less than 6 months ### "Simple and easy to use" June 10, 2024 5.0 Pros It provides exactly what we need and has a very competitive price. Cons I'd like options to self-host once we reach a certain size. It's not a major concern for us right now, but if we outgrow HelpSite in the future then we'd like options to self-host on our own servers. Review Source Response from HelpSite June 18, 2024 Josh - thanks for the kind words about HelpSite. Glad to hear it's been easy to use for you. We'd like to grow with you so don't hesitate to reach out if we can ever help! FS Fair S. Trainer Outsourcing/Offshoring Used the software for: 2+ years ### "User Friendly" October 6, 2020 5.0 I would highly recommend this to my colleagues and peers. Pros It is easier to setup the number of users to create a certain group subject that can be exclusively accessible to those given the link. The end-user view is also simple and can be easily read by any common person. Cons Literally, there's none. Any ordinary or common person can easily use it. Friendly-use as what they call it. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing HelpSite The overall is just phenomenal. Review Source Response from HelpSite October 9, 2020 Thanks for the review! We definitely aim to make HelpSite the easiest-to-use knowledge base system and we're glad you find it simple. Get in touch if we can help any way! DB Diptankar B. Manager, Customer Experience Information Technology and Services Used the software for: 6-12 months ### "An everyday addition to the team to boost productivity by 2x" May 16, 2022 5.0 Again, it has helped boost productivity and I am willing to forget the cons and just focus on the increase in productivity! Pros My team uses helpsite as a tool to write/modify SOPs and all of our calling/chat agents swear by it. This has helped boost productivity by 2x as agents can directly copy/paste instead of typing. Cons Integration is a bit of a hassle. Redesigning the page layout for individual websites is a pain for non tech folks. Review Source Response from HelpSite May 18, 2022 Thank you so much for sharing that and please let us know if there's anything we can do to make HelpSite better for you! JP Jatin P. Owner Computer Software Used the software for: 2+ years ### "Outstanding product" November 1, 2019 5.0 We use helpsite to manage our help pages for all of our products. We've also recommended to other business who now use it. It's always been a great, simple resource. Pros It does what it says really well. We've never had an issue Cons We wish there were more options for the contact us Reason for choosing HelpSite The price is awesome! ? Great value. Review Source Response from HelpSite November 2, 2019 Thank you so much for your review! Glad to have you as a customer. AN Aimee N. CEO Outsourcing/Offshoring Used the software for: 2+ years ### "HelpSite is our number 1 Tool" November 9, 2018 5.0 I would likely to recommend this to other businesses like us. Big or small, definitely HelpSite is a must especially on documenting policies and processes updates. Pros We've been building knowledge banks from time to time however, we it is expensive to hire an IT guy to do the coding for us to create a robust KB . Thanks to HelpSite for providing us a solution that is just fit with our needs. Cons For now, it is not giving us the kind of IP whitelisting yet. Review Source AM Andrew M. CTO Hospital & Health Care Used the software for: 6-12 months ### "Very simple set up and easy to use." August 19, 2019 5.0 Pros We rebuilt our help system using helpsite.io in just a few days. We were able to train our users and rebuilt new content very easily. Cons We have a few pieces of help content that don't fit the categorized question and answer model that we might have put in a different location if there were other options. We were able to get them into the categorized model anyway though. The user just has to click on a redundant category for those cases. Review Source PK Ping K. Customer Success Manager Biotechnology Used the software for: 2+ years ### "Great tool" March 25, 2022 5.0 Pros Essential for providing a resource to our customers Cons There were some issues of “password protection” for a period of time that seemed to be addressed now. Review Source LS Liohn S. Warehousing Used the software for: 6-12 months ### "Excellent basic FAQ platform" March 16, 2017 4.0 We needed to implement a 3rd party FAQ platform for our website. We did lots of research and testing of options including ZenDesk, Userdeck, Helpscout and Zoho, among others. We compared features and pricing, and our needs. Helpsite offers a clean, easy-to-use interface with a limited feature-set. It is good at what it does, and for the price, can't be beat. Customer service is excellent. If you just need a simple FAQ, Helpsite is the way to go. Pros Value for money. Ease of use. Cons Limited 1-level hierarchy for categorizing articles. Review Source RM Rachel M. Owner Media Production Used the software for: 6-12 months ### "Great FAQ Solution" March 25, 2022 4.0 Pros Very intuitive to use, new team members can easily learn the ropes. Cons I'd love a slightly more design-forward customer-facing page. Reason for choosing HelpSite We didn't need a full ticketing software or customer service platform, just an FAQ page. A lot of other products were too complex for our needs. The price was right and the features weren't bloated like other products we explored. Review Source kB kris B. commercial analyst Sports Used the software for: 6-12 months ### "Helpsite - Perfect Solution" October 8, 2020 5.0 Excellent CS. Stakeholders using the service cannot fault. Pros Easy to use. Perfect solution for our needs. Cons Null so far - stakeholders are happy with the service Review Source SM Sara M. Implementation/Project Manager Computer Software Used the software for: Less than 6 months ### "Easy to use with a clean look - just want we are looking for" May 30, 2017 5.0 We are providing our customers documentation of how to use our system Pros I like the ease of use and the look - very user friendly. You can get your help site going in a matter of moments Cons Review Source DR Dimi R. Used the software for: ### "Great service with great support!" March 5, 2017 5.0 I was in need of simple and cheap FAQ software and in the same time very customizable. Helpsite have it all. I am very satisfied of their support too! Pros Highly customizable. Cheaper than competitors Great support Review Source PE Pius E. Founder Internet Used the software for: 1-2 years ### "Helpsite" April 5, 2022 4.0 Pros Helspite is so easy to use, from creating an article of help for your users to adding a custom domain. The content editor allows all media types from images to embedding videos. Most importantly what I liked most about Helspite is the fact that they offer a free plan that covers most of what a new founder needs Most similar services limit the number of articles and help material you can publish. Help you can publish a lot of articles in the free plan. I have not reached the cap, but I have 1 article already published for free. Cons No outright cons to be honest! But I would appreciate if we had a better UI in terms of outlook. Colorful and fully customizable to look very appealing. Right now helpsite is just straightforward and serves its primary purpose of creating help material for our users. Although really it would be nice to have a better looking interface for our customers too. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing HelpSite It ad a free plan that was very comprehensive, covering much of what I needed. Review Source SHO Sandy Helen O. Analista de ecommerce Consumer Goods Used the software for: Less than 6 months ### "HelpSite como FAQ interno" January 5, 2023 5.0 Pros A eficiência da busca por artigos foi o que mais me impressionou. De acordo com os testes que fizemos, ela se provou como uma das mais eficazes, e foi o fator decisivo para a escolha da ferramenta que queríamos. Cons Nas configurações de privacidade existe uma opção de bloquear o acesso ao site por senha, porém, depois que acessamos, a senha fica visível na URL, no link. Isso fez com que tivéssemos que liberar o acesso a cada operador por email, já que o possível vazamento do link com a senha incluída acabaria liberando informações sigilosas da empresa. Alternatives considered [Notion](https://www.capterra.com/p/186596/Notion/) Reason for choosing HelpSite A busca do outro produto não era tão eficaz e rápida quanto a do HelpSite Review Source Response from HelpSite January 13, 2023 Thanks for the review! Glad to hear you're especially happy with our search feature. We do have a variety of privacy/security options with different tradeoffs between convenience and security. The shared password/URL one is the weakest security (but most convenient) of them. Alternatives include individual password/invites per user (as you figured out) or our JWT/SSO option. Get in touch by email if we can help in any other way! 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