# Page 2 | HelpSite Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is HelpSite the right Knowledge Management solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/146028/HelpSite-io/reviews

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HelpSite

4.7 (68)

[View alternatives](https://www.capterra.com/p/146028/HelpSite-io/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 14th, 2026

# Page 2 - Reviews of HelpSite

## Showing most helpful reviews

Showing 26-50 of 68 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JG

Josh G.  
CTO  
Oil & Energy  
Used the software for: Less than 6 months

### "Simple and easy to use"

June 10, 2024

5.0

Pros

It provides exactly what we need and has a very competitive price.

Cons

I'd like options to self-host once we reach a certain size. It's not a major concern for us right now, but if we outgrow HelpSite in the future then we'd like options to self-host on our own servers.

Review Source

Response from HelpSite

June 18, 2024

Josh - thanks for the kind words about HelpSite. Glad to hear it's been easy to use for you. We'd like to grow with you so don't hesitate to reach out if we can ever help!

SHO

Sandy Helen O.  
Analista de ecommerce  
Consumer Goods  
Used the software for: Less than 6 months

### "HelpSite como FAQ interno"

January 5, 2023

5.0

Pros

A eficiência da busca por artigos foi o que mais me impressionou. De acordo com os testes que fizemos, ela se provou como uma das mais eficazes, e foi o fator decisivo para a escolha da ferramenta que queríamos.

Cons

Nas configurações de privacidade existe uma opção de bloquear o acesso ao site por senha, porém, depois que acessamos, a senha fica visível na URL, no link. Isso fez com que tivéssemos que liberar o acesso a cada operador por email, já que o possível vazamento do link com a senha incluída acabaria liberando informações sigilosas da empresa.

Alternatives considered

[Notion](https://www.capterra.com/p/186596/Notion/)

Reason for choosing HelpSite

A busca do outro produto não era tão eficaz e rápida quanto a do HelpSite

Review Source

Response from HelpSite

January 13, 2023

Thanks for the review! Glad to hear you're especially happy with our search feature. We do have a variety of privacy/security options with different tradeoffs between convenience and security. The shared password/URL one is the weakest security (but most convenient) of them. Alternatives include individual password/invites per user (as you figured out) or our JWT/SSO option. Get in touch by email if we can help in any other way!

GS

Gabriel S.  
Owner  
Online Media  
Used the software for: Less than 6 months

### "Streamlining Customer Support and Engagement"

September 16, 2023

4.0

My overall experience with HelpSite has been positive. It's a robust tool for businesses looking to enhance customer support and engagement, especially if budget constraints are not a concern.

Pros

As a lover of SaaS, HelpSite's cloud-based platform offers scalability and convenience.

Cons

The UI is not up to date, the whole UI does not look modern.

Alternatives considered

[Intercom](https://www.capterra.com/p/134347/Intercom/)

Reason for choosing HelpSite

For the simple and minimalistic use and options.

Review Source

JM

John M.  
Application Analyst  
Hospital & Health Care  
Used the software for: 6-12 months

### "Using HelpSite for transitioning EMR"

April 14, 2022

5.0

This site became a hit and we had to expand it quickly, which was easy to do.

Pros

I liked that the layout is incredibly intuitive and everyone can look at it, and immediately know what to do.

Cons

Colors and layouts are a little boring. However, I didn’t need it to look pretty. It worked perfectly in grayscales.

Reason for choosing HelpSite

The pricing was right on point.

Review Source

JB

Jayse B.  
Co-Founder  
Computer Software  
Used the software for: I used a free trial

### "Exactly What I Needed"

June 16, 2022

4.0

My experience has been good so far. Simple setup and personal communication from their team.

Pros

I have a bootstrapped software startup and this is exactly what we were looking for. We needed a simple, but professional looking knowledgebase that we could build our support portal up while we went through beta with our customers, but still using our own custom URL. Our focus was on a product that would let us get a help site up and running easily without a financial commitment until we were ready.

Cons

I really think they do what they do well. If I had a critique, it would just be they need a little CSS / UI refresh, as everything feels a tad outdated and cramped on the internal side. I think the customer side is actually pretty good. The internal user portal probably works great for those with smaller screens, but for those of us with large format monitors, getting a bit of spacing, margin, padding, etc in the UI would go a long way.

Alternatives considered

[Helpjuice](https://www.capterra.com/p/130533/Helpjuice/)[Document360](https://www.capterra.com/p/177031/Document360/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[Stonly](https://www.capterra.com/p/202805/Stonly/)

Reason for choosing HelpSite

For me, it was the simplicity. I'm pretty big on trust and allowing customers to grow into a product. It's what we do with our own customers. All of the other platforms required some financial commitment, or would not allow a custom domain on their trial plan. Because HelpSite allowed this, we are going to use them.

Review Source

Response from HelpSite

June 22, 2022

Thanks Jayse! We would like to do some UI refreshing on the admin side. If there are any particularly cramped screens, please do email us screenshots.

JD

Junior D.  
Founder  
Computer Software  
Used the software for: I used a free trial

### "Great software to create documented help articles."

January 1, 2023

5.0

Overall, my experience with HelpSite is second to none. I have loved being able to quickly get started into writing articles that will soon allow users of my software to understand everything they need to know. The simplistic design, though unchangeable without Gold, works very well with allowing users to find what they need.

Pros

The software is very quick and simple to get started into. Creating articles and organisation is very simple and allows for detailed articles from the get go. Allowing users to also have their own domain connected to the website for free to normally extremely rare in software's now a days, however make using this even more pleasurable.

Cons

The lack of customisation outside of the gold tier is mostly non existent. You are not able to change the colours, layouts or anything - you are stuck with the default layout. It would be nice, even at the Standard Plan, to have a few options for layouts or change the colour of certain things.

Review Source

MB

Mieko B.  
Customer Success Specialist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Easy to use, looks great. "

March 25, 2022

4.0

Super easy to use, converted a long Google Doc into a nice looking helpsite in one day. Fantastic!

Pros

Being able to keyword each entry was super helpful since we search through all our articles on a daily basis to find answers for customers on the fly. Categorization and clear layout also makes it easy to use when looking for content on here.

Cons

It would be nice to be able to assign drafts of articles to users on our account.

Reason for choosing HelpSite

It was recommended by someone on our Social Media team.

Switched from

[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)

The document was getting too long and cumbersome to search through each time for answers.

Review Source

LJ

Lisa J.  
Head of Training  
Information Technology and Services  
Used the software for: 2+ years

### "User Friendly, Business Effective."

October 29, 2020

4.0

We use this as our Knowledgebase for internal and external purposes and with our content we have effectively reduced our support cases (roughly by 30% in first year in UK) Overall, very happy with its performance and \[SENSITIVE CONTENT HIDDEN\] has been prompt and helpful via email when needed.

Pros

It is a very user friendly piece of software, uploading articles etc. It is really straight forward. As an administrator I can comfortably manage my teams and multiple sites so it works well for me. I am now looking to create sub headings within the main sections which I feel would give the client facing page a better structure.

Cons

I wasn't initially aware that any other sites (other than the one with a login) can be publicly accessed so I have had to change this to not be 'searchable'. Also we are looking to implement the JWT code but this will require someone with solid technical / development knowhow to put in place (especially for the way we use it)

Reason for choosing HelpSite

n/a

Review Source

VR

Verified Reviewer  
Service Desk Supervisor  
Education Management  
Used the software for: 2+ years

### "Fit for purpose"

October 14, 2019

5.0

Pros

Great place for processes Useful for large teams

Cons

Would love for my staff to be able to edit articles but for me to be able to sanity check what they are adding

Alternatives considered

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing HelpSite

Value

Review Source

Response from HelpSite

November 2, 2019

Thanks for your review! We do plan on adding more features around article approvals or changelogs. Please reach out at info@helpsite.com if you have any more feedback!

AG

Anthony G.  
Vice President, Marketing  
Information Technology and Services  
Used the software for: 6-12 months

### "Excellent, easy to use knowledge base application"

March 25, 2022

5.0

We have employees throughout the world and because of time zone differences our subject matter experts are not always available in real-time. HelpSite enables our employees to respond to customer inquiries and issues in real-time regardless of where they are located.

Pros

HelpSite is very easy to setup and use. More importantly, the full text search is very fast and accurate. As we have been adding a lot of content into our knowledge base, this is the most useful feature for new users!

Cons

Sometimes when cutting and pasting in content from other sources, the formatting is not consistent. It would be great if there was a standard format template I could use for all new content, regardless of the source of format of the original content.

Reason for choosing HelpSite

I looked at several solutions and chose HelpSite primarily due to the full text search and the ease for me to set up an internal knowledge base and external FAQ.

Review Source

JT

Jennifer T.  
Consultant  
Government Administration  
Used the software for: 2+ years

### "HelpSite is amazing! Highly recommend for anyone looking for a knowledge base site"

March 25, 2022

5.0

With HelpSite, we were able to build an easy FAQ site for our customers/stakeholders. It is clean, organized and easy to maintain.

Pros

It is easy to integrate with our existing software/programs and documents. Seamless.

Cons

The feature I would recommend is the option to shorten the URL name.

Alternatives considered

[Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)

Reason for choosing HelpSite

Functionality, ease of use and help desk feature.

Review Source

VR

Verified Reviewer  
CEO & Founder  
Computer Software  
Used the software for: Less than 6 months

### "Nice product with a great free trial"

March 25, 2022

4.0

Overall, I would recommend HelpSite to any startup with a limited budget. It allows to publish 25 articles and connect a custom domain even on the free plan.

Pros

Very simple and straightforward UI. On a free plan it's possible to bind a custom domain. That's what I was looking for.

Cons

Slightly outdated UI. Pretty limited number of articles we can publish on a free plan (25). However, the cheapest paid plan is not that expensive even for a small business.

Reason for choosing HelpSite

Because unlike other similar software, HelpSite proposes binding a custom domain on the free plan.

Review Source

Response from HelpSite

June 14, 2023

Thanks for the review and please get in touch with us if you need anything!

VR

Verified Reviewer  
Head of Customer Success  
Information Technology and Services  
Used the software for: Less than 6 months

### "Onboarding was super slick! "

August 17, 2023

5.0

Pros

I really enjoy the ease of use and simplicity of HelpSite! I'm a new employee and there was little to know ramp-up to understand how we leverage this tool in our business.

Cons

None at this time. My initial experience has been 100% on par with expectation.

Review Source

Response from HelpSite

August 21, 2023

We are glad to know you had a great experience so far with HelpSite! Please reach out if you ever have any issues.

AS

Alexandra S.  
Finance Manager  
Research  
Used the software for: 1-2 years

### "Helpsite works if all you want is a simple "Frequent Questions" Page"

April 19, 2022

4.0

We are satisfied with the software even though is not very sophisticated, is simple to use.

Pros

Helpsite is easy to use and most importantly it gives the ability to everyone at the company to use it and be able to write articles for other employees or for clients.

Cons

I think the overall visualization of how the FAQs looks like is not very good

Review Source

CD

Chris D.  
Co-founder  
Information Services  
Used the software for: Less than 6 months

### "Golden Needle in a Haystack"

July 4, 2023

5.0

We are using Helpsite as an FAQ and progress portal. Client users find it easy to access information and we find it easy to update to add new information.

Pros

Helpsite is so simple to get into and set up and of source, use. Contains all the features you want and none of the features you don't need.

Cons

Cannot think of any negatives. Helpsite in a one-off. You can get WordPress alternatives, but Helpsite is a no-brainer, better vale and better features option.

Review Source

Response from HelpSite

July 5, 2023

Thanks, Chris, glad you've found HelpSite to be simple and a great value. Let us know if we can ever help with anything.

FS

Fatih S.  
Support Specialist  
Education Management  
Used the software for: Less than 6 months

### "Analitycs"

June 15, 2022

4.0

Pros

It has only one shortcoming, which is to make reports and analyzes. Apart from that, it is a beautiful software that does my job, its visuality is very simple and beautiful.

Cons

It has only one shortcoming, which is to make reports and analyzes. Apart from that, it is a beautiful software that does my job, its visuality is very simple and beautiful.

Review Source

DO

Darren O.  
Communications and Systems Officer  
Education Management  
Used the software for: I used a free trial

### "Helpsite is an inexpensive tool for a great staff wiki!"

March 25, 2022

5.0

Pros

Clear layout, easy to use, and a great search tool to help users find relevant content quickly. Very fairly priced too.

Cons

Could use more drag and drop functionality rather than drop down menus to create and organise content.

Reason for choosing HelpSite

Far quicker to create and organise content.

Review Source

VR

Verified Reviewer  
Digital Marketing Lead  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Speedy to implement and excellent value for money"

March 29, 2022

4.0

We’re now able to provide quick updates to common travel questions for our customers and these can be maintained by our support teams, without the need to access the CMS.

Pros

Our call centre was struggling to answer all our calls. We wanted a page with all our regular FAQs, that we could point customers to, to help them be self sufficient. I found Helpsite and within a day had launched a full on knowledge base.

Cons

The help form doesn’t currently work when implemented in an iframe (it is not the recommend integration).

Reason for choosing HelpSite

Price Speed to implement

Review Source

Response from HelpSite

March 31, 2022

Thank you for your review and we're glad HelpSite has helped get your customers answers fast and cut down on call center queues. We are indeed looking into the issue when iframing a contact form but some recent browser privacy changes around cookies have made it more difficult.

DC

Danielle C.  
Director of Site Development  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Just what we needed!"

October 8, 2020

5.0

We needed a way for all of our staff to have access to our company policies and procedures in an easy to access (and easy to update!) format. We use HelpSite to organize these policies and make them accessible to all of our staff across multiple locations. HelpSite's awesome user interface allows us to quickly add a new policy or update existing policies, including graphics, tables, different fonts and colors...just like using a typical word processing editor.

Pros

Super easy to use, just like editing a document in any word processing program.

Cons

None! We have had a really positive experience.

Review Source

MC

Melissa C.  
Head of Product  
Events Services  
Used the software for: 6-12 months

### "Super easy to use!"

October 28, 2020

4.0

Pros

I love how easy it is to get started on Helpsite. We use it as a documentation base for our product's content management system to provide guidance and support for users both internally at the company as well as clients and customers. It's so simple to write an article and get it published on the site immediately. Also, I really love how the article text box keeps all formatting it might seem small but this is such a great timesaver when copying documentation into Helpsite from other resources.

Cons

It'd be great if the UI was a little bit prettier or more modern. And maybe a little more flexibility in how we categorize articles and how they display on the public Helpsite. I'd love to be able to put an article under several categories!

Reason for choosing HelpSite

I was looking at at least 2 other documentation bases but I don't remember what they were. I ended up choosing Helpsite because it was the clearest and easiest, and simply did exactly what we needed.

Review Source

HP

Harry P.  
Product Manager  
Automotive  
Used the software for: I used a free trial

### "Great product to get your knowledge base started"

December 6, 2023

5.0

Quick and easy to get started on the free plan.

Pros

I set up a knowledge base using Helpsite to get our app up and running with some basic FAQ's without the need for the development team to create custom pages within flutter, and all for free!

Cons

It would be great if there was a greater limit on the amount of articles that you can add to Helpsite knowledge base on the free plan. Currently this is limited to 25 articles however it would be great if it was more like 50 or 100 on the free plan. It;s a shame there are also not basic customisation options on the free plan too.

Alternatives considered

[HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)

Reason for choosing HelpSite

We have Hubspot within the company but I don't have the correct permissions to get their version of a knowledge base running.

Review Source

JS

Julian S.  
Head of Customer  
Telecommunications  
Used the software for: 1-2 years

### "All the basic features you need at an incredible price"

October 4, 2020

4.0

Support has been 100%. It's simple to use, and a great price. If you have simple needs for storing documentation online, this is a great place to start.

Pros

Our company has several brands, and each brand has their own support site with different help articles. HelpSite lets us administrate each brand in a central location, with customised design and content for each site. It is incredible easy to use, has all the basic features you would expect from a simple CMS, and is fully hosted so we don't have to worry about anything except the content.

Cons

The feature list has everything you need to get started, but if you want to take your management of online articles to the next level you are restricted. Would be great to see an asset library that can be used across each site you manage, rather than having to duplicate content. Can't upload files to a shared repository either.

Alternatives considered

[HelpDocs](https://www.capterra.com/p/159428/HelpDocs/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

Reason for choosing HelpSite

Price for supporting multiple instances

Review Source

MNY

Mark Noel Y.  
Operations Manager  
Consumer Services  
Used the software for: 2+ years

### "For improvement Feedback"

October 14, 2019

4.0

I can say that this was very helpful, however, it needs improvement on the display.

Pros

You can easily store that data or information.

Cons

The page layout needs improvement and can probably improve on the format of displaying Categories and Articles.

Review Source

Doug (J.C.) M.  
SVP Engineering  
Information Technology and Services  
Used the software for: 2+ years

### "Excellent choice for adding a FAQ section to your site"

October 23, 2020

5.0

Pros

Creating our own FAQ section and integrating it into our site was extremely easy using HelpSite

Cons

We began the process of hosting the HelpSite FAQ pages on a subdomain but fell short of completing the process.

Review Source

JK

Joe K.  
Owner  
Sports  
Used the software for: 2+ years

### "Helpsite.io for all our help needs"

August 18, 2019

5.0

This has solved our product help documentation needs and customers use it extensively to contact us for additional support as well.

Pros

We use helpsite.io for all of our product needs from web applications to mobile applications. We love the simplicity of it and the ease for updating our documentation within the the site.

Cons

It would be nice to see more of a preview or beta site where we could go to see all of our pre-published work instead of page by page.

Reason for choosing HelpSite

HTMLHelp, HelpnDoc and others

Review Source

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