# Page 3 | HelpSite Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is HelpSite the right Knowledge Management solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/146028/HelpSite-io/reviews

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HelpSite

4.7 (68)

[View alternatives](https://www.capterra.com/p/146028/HelpSite-io/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 14th, 2026

# Page 3 - Reviews of HelpSite

## Showing most helpful reviews

Showing 51-68 of 68 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Nicholas S.  
Student Pastor  
Religious Institutions  
Used the software for: Less than 6 months

### "Keep your staff and customer informed!"

November 19, 2020

5.0

Amazing software!

Pros

I use this primarily to keep my staff informed of changes to our business as well as storing SOPs for quick access. This software is wicked quick and incredibly useful. Staff love having a quick answer to their questions and have told me how useful this software has been!

Cons

Having additional customization options would be helpful. Currently you need to know code to some extent to customize.

Review Source

VS

Victor S.  
Developer  
Computer Software  
Used the software for: 2+ years

### "Easy to setup, fair price "

November 3, 2020

5.0

Pros

I choose helpsite because it was easy to setup and very cheap compare to others. I particularly liked the free custom domains.

Cons

Design can be improved to look more recent

Alternatives considered

[Crisp](https://www.capterra.com/p/151292/Crisp/)[Intercom](https://www.capterra.com/p/134347/Intercom/)

Review Source

Matt W.  
Owner  
Computer Software  
Used the software for: 1-2 years

### "Great way to have a flexible FAQ section"

October 8, 2020

5.0

Pros

Great software to keep an FAQ section on any website. Very easy to use and very helpful as you can edit your FAQ page in minutes as often as needed. Adding articles is very easy and pictures can be included. The search feature for customers to use work to locate relevant articles works very well. Highly recommend this solution if you want to give access to more detailed information about your product.

Cons

Would be nice if there was a bilingual option.

Review Source

KP

Kim P.  
DBA/BI Developer and Operations Officer  
Information Technology and Services  
Used the software for: 6-12 months

### "Simple, Effective and User Friendley Client Knowledge Base "

October 14, 2019

5.0

The overall experience FreshTrack has had with the HelpSite system is excellent. The only time I have had to reach out is to get our new sites added to the SSL. The product is so simple and easy to use.

Pros

User friendly, customizable CSS (with instructions), SSL protected. Up and running in minutes with minimal configuration, able to branded to our brand and no user limits!

Cons

Need the ability to copy a article to another site.

Alternatives considered

[Confluence](https://www.capterra.com/p/136446/Confluence/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing HelpSite

No over complex requirements.

Review Source

VR

Verified Reviewer  
Customer Success Manager  
Education Management  
Used the software for: Less than 6 months

### "Easy to use"

April 6, 2022

5.0

Pros

As a growing company, we were looking to create a basic knowledge hub for our customers and Helpsite was a perfect fit for our requirements. It was easy to set up and create articles under different categories and to publish them. Search feature here is amazing and our customer find our knowledge hub very helpful.

Cons

Nothing as such. The features available in the basic version is more than what we had expected.

Review Source

EI

Esa I.  
CTO  
Information Technology and Services  
Used the software for: Less than 6 months

### "Easy to use, simple pricing, HelpSite does its job"

March 1, 2023

5.0

We needed knowledge base and customer support to our new web service and we could not afford expensive unused features.

Pros

We integrated HelpSite in our web site and customised it in just in hours.

Cons

Compared to other products HelpSite does not yet have full APIs.

Alternatives considered

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing HelpSite

We have used and successfully integrated Zendesk in an other web service. However, this time we wanted to have something more simple, down to earth and cost effective. Many established products in this field have grown too big and complicated both technically and in pricing models.

Review Source

TB

Thomas B.  
COO  
Financial Services  
Used the software for: 2+ years

### "quick and easy solution for internal and external helpsite"

October 14, 2019

5.0

resolved the need for a training / knowledge base share that we could deploy internally and externally

Pros

easy to setup and deploy the solution for our company

Cons

basic administration capabilities but that can be good or bad depending on how you want to use / deploy

Review Source

Response from HelpSite

November 2, 2019

Thanks for leaving a review -- glad to have you as a customer!

MB

Marie B.  
Sales / Marketing Advisor  
Consumer Services  
Used the software for: I used a free trial

### "Very Useful "

July 21, 2022

5.0

Pros

I was hired by a Canadian client as a Sales Rep for their start up company, I was trying to find a way wherein it will be easier for our consumers to check the steps, instructions, information, or FAQs about our services, and I found Helpsite that helped me built the help center for our consumers with no cost.

Cons

The only thing I noticed is there’s no much things to customize.

Review Source

BL

Ben L.  
Tech Support  
Recreational Facilities and Services  
Used the software for: I used a free trial

### "Great simple and afordable knowledgebase"

June 13, 2022

4.0

Easy to use and get going and provided us with all the essential needs we were looking for.

Pros

Simple no frills knowledgebase software that does not try to be anything else. Universal search works very well. Simple layout that is easy to blend into your current website.

Cons

Text editor could be more robust. Categories could possibly be better organized in the editor.

Review Source

Andrew M.  
Digital Marketer  
E-Learning  
Used the software for: Less than 6 months

### "Helpsite: Super-Easy KB Setup"

February 16, 2021

4.0

I haven't used all the other features. I mainly wanted this to setup a KB to offer support for my customers. The free version allows 25 questions, which should be enough for most small businesses to get started at least.

Pros

Easy. Probably the easiest way to set up a free KB (Knowledgebase) on the internet. Period. If you want a simple KB setup, use Helpsite. The look of the KB out of the box is surprisingly good.

Cons

Customizing using css would be quite difficult. So if you really need it to match your site, you'd need a developer to help with that.

Review Source

Response from HelpSite

February 18, 2021

We at HelpSite are happy to help with the CSS for some customizations if you get in touch.

SS

Steven S.  
Technical Analyst  
E-Learning  
Used the software for: Less than 6 months

### "Great for easy FAQ page!"

August 22, 2019

5.0

HelpSite allowed us to create a nice looking FAQ page to accompany our main website with relative ease and great results. The time or two that we've run into some sort of bump in the road, we emailed the support team and they came back with answers that were helpful in getting us to move forward.

Pros

HelpSite is very easy to use and that was important for me since I'm no technical guru. I was able to have an FAQ page set up in a matter of minutes because of the software's ease of use. It also produces a very nice looking product for the end user and was reasonably priced.

Cons

There really isn't anything that I don't like about this product. We couldn't be happier.

Review Source

TT

Thijs T.  
Owner  
Sports  
Used the software for: Less than 6 months

### "Keep it simple stupid!"

February 21, 2019

5.0

Pros

Most easy platform to use for a knowledge base. Their power is that all the functionality is super easy to use. Both for the admin as well for the client using the knowledge base.

Cons

If there would be a thing to say here, it would be that if you upload a logo, it links to your own website in stead of the knowledge base itself. For me this is a con, I think for most people a plus.

Review Source

MA

Mathieu A.  
Consultant  
Computer Software  
Used the software for: 1-2 years

### "Great starter software"

October 8, 2020

4.0

Pros

As far as I can see this was a great "no frills" entry-level product. It did the job well, it was easy to use, and it was uncomplicated.

Cons

It has limitations in certain features and UX issues. For the price, however, it's good quality.

Review Source

Response from HelpSite

October 30, 2020

Thanks for leaving a review. Please do email us at info@helpsite.com with any anything you'd like to see improved in UX or features we'd love to try to improve.

SW

Steve W.  
Founder  
Information Technology and Services  
Used the software for: Less than 6 months

### "The easiest knowledgebase we've ever used!"

October 27, 2017

5.0

We were able to set up our knowledgebase articles within a day, and our users could benefit from this immediately.

Pros

We absolutely love the WYSYWIG editor. It's impressively simply, and we prefer to view how something is going to look before we post it. Seriously, the product fits all of our needs, and we enjoy using it!

Review Source

JG

Jonathan G.  
Marketing Admin  
Marketing and Advertising  
Used the software for: 6-12 months

### "Great tool, and so easy to use"

March 25, 2022

5.0

Pros

It took minutes to set up and deploy. It looks great, works great, what else could you ask for.

Cons

Honestly it met all of our needs in a single afternoon.

Review Source

TH

Tim H.  
Solutions Engineer  
Information Technology and Services  
Used the software for: 6-12 months

### "Perfect Knowledge Base Solution"

March 16, 2017

5.0

Started using Help Site around 9 months ago, and find it absolutely brilliant. Very easy to set up, configure and manage, it has become an invaluable resource for us and would recommend to anyone.

Review Source

HH

Huans H.  
Senior Team Lead  
Computer Software  
Used the software for: Less than 6 months

### "Team lead Developer"

January 4, 2024

5.0

Pros

It was very easy to use, maintain, and adapt.

Cons

Not very fancy interface, it could be better

Review Source

MP

Marco P.  
HR Specialist  
Warehousing  
Used the software for: Less than 6 months

### "Simple - Exactly what we needed"

July 23, 2019

5.0

Pros

Incredibly strong value for money. This does everything that we needed in a nice clean layout. Very user friendly and useful for any organization.

Cons

I cannot think of any cons for this program.

Review Source

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