Who Uses This Software?

This is a business solution (no home users) for any business that wants a vital security layer at the HTTP and HTTPS layer and also who wants to control web content. Business, MSP's, Education..


Average Ratings

172 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $1.00/month/user
    See pricing details
  • Pricing Details
    $1 per user per month .
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    No
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • TitanHQ
  • www.titanhq.com
  • Founded 1995
  • Ireland

About WebTitan

DNS Based Web content filter and web security layer that blocks malware, ransomware and phishing attempts as well as providing web content control. We filter over 1/2 a billion DNS requests every day, identify 100,000 malware iterations a day and have over 7,500 customers. Cloud and gateway versions available. Improve your cybersecurity now. Try a free Trial of WebTitan today, support included.


WebTitan Features

  • Bandwidth Monitoring
  • Baseline Manager
  • Diagnostic Tools
  • Internet Usage Monitoring
  • IP Address Monitoring
  • Real Time Analytics
  • Resource Management
  • Server Monitoring
  • SLA Monitoring
  • Uptime Monitoring
  • Web Traffic Reporting
  • Anti Virus
  • Application Security
  • Behavioral Analytics
  • Encryption
  • Endpoint Management
  • Incident Management
  • Intrusion Detection System
  • Threat Intelligence
  • Two-Factor Authentication
  • Vulnerability Management
  • Anti Spam
  • Anti Virus
  • Audit Trail
  • Compliance Management
  • Database Security Audit
  • File Access Control
  • Financial Data Protection
  • Maintenance Scheduling
  • Real Time Monitoring
  • Security Event Log
  • Virus Definition Update
  • Vulnerability Protection
  • AI / Machine Learning
  • Behavioral Analytics
  • Endpoint Management
  • Incident Management
  • IOC Verification
  • Tokenization
  • Vulnerability Scanning
  • Whitelisting / Blacklisting
  • Activity Log
  • Anti Virus
  • Application Security
  • Behavioral Analytics
  • Device Management
  • Encryption
  • Signature Matching
  • Web Threat Management
  • Whitelisting / Blacklisting
  • Backup Management
  • Billing & Invoicing
  • CRM
  • Dashboard
  • Help Desk
  • Issue Management
  • Live Chat
  • Patch Management
  • Project Management
  • Remote Access
  • Remote Systems Monitoring
  • Scheduling
  • Anti Spam
  • Anti Virus
  • Email Attachment Protection
  • Event Tracking
  • Internet Usage Monitoring
  • Intrusion Detection System
  • IP Protection
  • Spyware Removal
  • Two-Factor Authentication
  • Vulnerability Scanning
  • Web Threat Management
  • Web Traffic Reporting
  • Availability Testing
  • Event Logs
  • Event-Based Notifications
  • FTP Monitoring
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Performance Metrics
  • Real Time Monitoring
  • Transaction Monitoring
  • Uptime Reporting

WebTitan Reviews Recently Reviewed!


Effective, Inexpensive, and Relatively Easy to Use.

Feb 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does a good job of blocking spam and malicious content. The customized emails that can go out to individual users makes management so much easier. The support, when needed, is very good and very responsive; with what seems to be domestic resources to assist.

Cons: The only complaint I have is that there is not a "greylisting" override. Specifically, when a mail is expected, but is the first time being received by a specific email address, you need to wait upwards of 10 minutes (depending on the other party's server settings). I wish there was some sort of queue or override to get around this without disabling the feature.

Overall: Reduced spam, reduced viruses. User-controlled management of spam.

WebTitan is a great product for companies that want very granular control over user web filtering

Jul 13, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have incredible control over my users' web filtering and great reports that can be automatically generated and delivered. It's fairly easy to use from an administrative perspective and provides great flexibility. I currently have 350 seats over 4 offices with each office having slightly different web filtering needs and I have no problem accomplishing it with WebTitan.

Cons: They don't really put out many software updates. I think the last one was from 9 months ago, now. They do keep up with definitions for categorizing websites, but actual software enhancements do not get pushed out very often.

Overall: It fits all of my needs for web filtering across my organization

Very easy to setup. Catches a LOT of spam.

Feb 06, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The amount of spam stopped. It can be configured to work on a SHARED IP hosting with cPanel. I would have to lookup the rule I created, but it helps stop spam emails that originate from the server itself.

Cons: It is not possible to Blacklist TLD's. I have used the local vmWare version, it has a lot more customization settings. That is both good and bad, in that anything you have to adjust takes time, but it gives you better control.

Overall: The benefits from this software are in the thousands. About 1000 less emails per day. We block about another 3000+ per day before they even make it to the site. However, we also see that SpamTitan is blocking about 2-3 viruses per week. No matter how much protection you have, it is not enough. Spam Titan helps us with protecting our site from Ransomware/Viruses, and in general waste of time going through all of the banking errors of the United Bank of Africa.

Solid product that has the functionality we need to keep the bad stuff out.

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The level of protection against the bad emails that are floating around. The software is easy to use and configure based on what our evolving needs are. Over the years of use, I'm happy we made the switch from the previous software to Spam Titan.

Cons: I found that the factory defaults were perhaps a little too restrictive to begin with, which resulted in some false positives. However, tweaking the threshold values was relatively easy in order to make the false positives disappear and get the emails we wanted to receive.

Overall: Easy to use, yet does a great job in stopping most of the bad stuff through.

Web Titanic

Sep 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its a great SAAS proxy server.

You can allow and block website base on their types.

You can whitelist some domain so they never get blocked if they are under blocked category.

You can Blacklist some domain so they are always blocked if not included in blocked category.

You can add role based user for management.

I really like creating and installing Certificate to by pass or allow traffic for specific period of time. It make management so easy.

I really like the alert functionality that can notify you if someone tries to access restricted websites

Cons: It doesn't provide any feature to disable addon on browser, so user can bypass it by installing vpn plugin.

They doesn't provide any support to integrate Certificate with MSP like Kaseya, so if you have big network, its very difficult to install certificate on each endpoint using conventional way.

You cannot add more than one email in notification.

We used it as our proxy server and it was helpful in looking at useless traffic.

Feb 06, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fairly easy to use - the interface is ok and similar to SPAMTitan. We were very satisfied with SPAMTitan and so we also then went with WebTitan. Both products are still being employed today. Because of WebTitan we banned music streaming which was killing Internet bandwidth.

Cons: Not so much a complaint but observation: there has not been any update to the product in a long time. This may in fact be a good thing, but i wonder if also it might be a lack of commitment? The same is true for SPAMTitan.

Overall: A web proxy is a 'must have' piece of IT infrastructure today.

Easy to use, works well!

Feb 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: WebTitan is fairly easy to setup. It is available as a cloud based solution or on prem. You can get as simple or as complicated with your filtering as you like, it will handle most situations with ease.

Cons: There are still some issues with mis-classified sites being blocked when they should not be. The web interface could be updated a bit and organized a little better.

Overall: WebTitan has provided us with a stable web filtering platform that has worked well for us for many years. We feel comfortable that it is blocking and restricting as we have configured it to do so.

We have been using WebTitan for 4 years now, it works and the customer support is good

Feb 07, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to install and configure. Administering it is an easy task, as you can generate reports and make change very fast and easy. The customer support team responds very quickly to your service requests and is quite knowledgeable.

Cons: We had a physical problem with our server and we had to reinstall on a new machine. Backups from v4 were not compatible with v5 of the software, so we had to reconfigure the webtitan instace manually from scratch.

Overall: The product helped us filter out dangerous websites and keep our workstations virus free.

Once set up all is working as it should.

Feb 07, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Good experience from end to end. The Sales and Engineers went above and beyond to support implementation and set up.

Cons: Not quite as easy to set up as we'd like, but certainly well done once you get it going. The impressive platform, technology, and support services, alongside being Cloud-based and with an excellent roadmap for innovation. We would have no hesitation in recommending to other companies.

Overall: A great web filter. It keeps our network safe from threats. We get blocking done to anything that can cause damage or anything that may be inappropriate.

Excellent easy to use product, top of the pool

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a set it and forget it SAAS. Deployed for our guest/visitor internet access. Simply works very well, bad and good sites are categorized quickly and access is secured. All for a very good price. Far less than Cisco. Support and Setup were very responsive.

Cons: NONE, it does exactly what we need it to do. It is not free. We have not deployed all features, so I cannot attest to those.

Overall: Secured public access control to internet, blocking unwanted and in appropriate websites.

Vendor Response

by TitanHQ on August 23, 2018

Anthony,
Thank you kindly for your 5 star review of WebTitan.

One of the major strengths of WebTitan is in securing public wifi access and blocking unwanted and inappropriate websites on guest wi-fi.
I'm delighted you found that to be the case.

Thanks again for taking the time to give us a good review. It's hugely appreciated

Kind regards,
Dryden
Dryden Geary,
Marketing Director,
TitanHQ

Appliance on site, we'll celebrate the 74.000.000 message processed in few days...

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Great GUI,

- a lot of features to earn time and reduce load on mail server,

- Excellent feedback from users,

- tons of spam removed without any action.

- reactive helpdesk

- Remote assistance if required (through tunnel SSH)

Cons: No cons about the software,

pricing could seems expensive, it's not if you check the dailly time you do not spend ...

Overall: A clean mailbox each morning, a dailly report with potential false positive, a lot of rules, a lot of settings to avoid spending hours sorting your mail...

Good & cost effective solution to manage & control your WEB internal users access including monitor

Feb 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to administer , setup group and tailor WEB access to our corporate WEB user , do have good reporting tools and some protect ion where our users base can go on the internet.

Cons: This software could benefit if it add option to restrict & control apps that can run on the internal network. This would offer better protection again malware that usually kick of an small application or script to download their malware payload

Overall: WEB filtering & content management

I am liking it a lot better than Umbrella by Cisco, which we were previously using.

Jul 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The simple interface is the best feature. When Cisco bought OpenDNS, they revamped the UI to make it look "modern", but they also made it a lot slower to use and find the info you need. With WebTitan, I am finding that I can log in, quickly look for blocked users, check their individual traffic, and get out in less than 5 minutes. With Umbrella (formerly known as OpenDNS), I just wasn't even bothering to look at traffic because the experience was frustrating. Now with WebTitan, I am finding that I am using it daily again because it is quick and easy to use and doesn't make me feel like I am fighting with the UI.

Cons: The only minor complaint I have so far is that I wish the Reporting tab had an option to consolidate hits by domain name. When I am looking at traffic for a single user, it would be very helpful to just click that and see 1 line per domain that they visited rather than a separate line per hit to that domain. I know I can probably write a macro to do it in the CSV file, but being able to do this in the web UI would be amazing.

Overall: It is already saving me a lot of time.

I needed a spam filtering service for our nonprofit's website.

Feb 13, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software works behind the scenes, allows me to add sites I want blocked, or choose from lists generated daily (as spam comes in), and block them as desired. I also can release or whitelist based upon my desire to see more info from the blocked email.

Cons: Kaspersky has a bad reputation in the USA. I have sent a question to the company about this, but received no response to date.

This software uses their tools to do its work. Also, some emails I want to see come through, and then in the reply thread, an email that has passed to me gets blocked as the original sender replies to me. Then I have to look for it, whitelist it, (sometimes even copy / paste that email address in my approved senders list) to ensure the thread to continue.

Capterra loader

Extremely good blocking of spam, a bit hard to use though.

Feb 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Very good blocking of spam messages.

Works with any e-mail server setup.

Provides extra layer of protection.

Cons: Difficult to use their web interface, as a lot of the parts don't make sense. No simple method to setup multiple users quickly and easily. But once setup, it's pretty much set it and forget it. Also, you lose 99% of control of incoming messages at your e-mail server. Which may or may not be a bad thing.

WebTitan is a good software, easy to use and configure

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: WebTitan is a good solution for filtering websites.

Configuration is easy, usage is easy.

This product has warning options when the user attempts to access unauthorized websites.

In summary, a useful solution in companies.

Cons: This product does not have as frequent updates as we would expect. I think it would be better if there were more frequent updates. I think it's a necessity in this kind of softwares.

Overall: I think that this is a useful solution.

WebTitan gives security and control of the content of the network. It's good that my company cares about cybersecurity and implemented this solution.

Simply works...

Feb 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Does it's intended functions, Does it very, very well, and requires minimal hands on time from IT staff. Overall, a highly satisfactory product.

Cons: Initial configuration can be a bit time consuming, but that's more due to the nature of the product and function than any deficiency in Web Titan itself.

Overall: The main benefit is having the confidence that the product will perform the needed job without constant attention and/or tinkering.

Out of the box web filtering solution

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Good real-time reporting HR can can be given a role to maintain blacklists/white-lists/individual user permissions Customization - time of day, categories etc AD integration - reports on the user rather than IP address Great support

Cons: No viable cloud solution yet to report back based on user (just reports on IP address) Trouble implementing or upgrading with a complex internal domain

We have been the Spam Filtering and I must say for the money they product performs well.

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy and intuitive web interface. Very simple to set up an HA pair assuming you have the licensing. Support has been very responsive and is able to correct and explain what occurred remotely.

Cons: If an email is caught it in Spam it's sometimes difficult to troubleshoot the root issue. Would like to see the email header and or body after its released out of quarantine.

Overall its been good

Feb 06, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its easy to use . Web filtering is easy to turn on and off. User imports are simple too. Customer support is been good.

Cons: The reporting part is not nearly as good as Websense product was. Its not even close. . Also we cannot filter individual users for more than 1 ip address to bypass the filtering which is a big pain point for us.

Overall: Filtering users from bad websites and ease of usage

The software works as advertised. It's easy to configure, and requires very little maintenance.

Feb 06, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

Pros: I like the simple and easy to use interface. It allows for the users to self regulate their spam emails. The option to get an additional email with the list of blocked emails is great.

Cons: My only complaint about the software is there is no ability to label an email as spam within outlook. This option would allow to reduce the spam email even further.

Capterra loader

I use the SpamTitan Cloud. I like it! Low price and powerfull anti spam

Feb 14, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very effective

You have a great anti-spam at low cost

License by email is great

Filter rules is easy to use

Cons: Very hard to find my subscription (expiration)

Spam list is slow during daytime

Can't block recipient (If you delete a mailbox, but someone continue to send at this mailbox it count for 1 license)

UI only in english

Overall: Stop receiving spam!!

SpamTitan has cut-down on spam for me and many of my clients dramatically.

Feb 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The interface is very clean and fast, though a bit outdated-looking. The spam digest reports look nice and contain enough info to be very useful.

Cons: The cost is very high. Setting up custom filters is difficult. There should be quicker and easier ways for end-users to block messages from senders that change part of their address every time. Multi-factor authentication would be a plus. Would be nice to configure spam digest timing individually for each domain and possibly multiple digests per day. The Outlook add-in is very user unfriendly to install and configure and there seems to be no notifications of updates.

Overall: I resell it to my clients

SpamTitan gives good visibility into emails coming in; support is fantastic.

Feb 06, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that the software is easy to manage and easy to view email that have come into our organization.

Cons: I believe too much spam is getting through. Support has been great in helping me with unique settings to help reduce spam, but I find that too much gets through.

Overall: Reduces the amount of spam getting in as well as makes spam management easy.

We've been a WebTitan customer for 5+ years now. Great solution for our small office!

Feb 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Visibility; reports, history etc

- Support; fantastic response time and one on one help

- Active Directory integration

- Ease of set up and implementation

- Quick method to white-list sites

Cons: - Needs request reboots to keep things working well

- Some HTTP 1.1 sites simply will not work, even via bypass

Webtitan and TitanHQ's other products are a great blend of functionality and ease of use.

Feb 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use is important for my company so my assistants can help monitor and adjust settings as needed. TitanHQs support is great as well.

Cons: It can take a little time to tweak content settings sometimes but it's still faster than the other firewall products I've used in the past.

Overall: Easy to use and easy to setup and maintain.

Very good product and easy to setup and use.

Feb 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Configuration. It's easy to setup and it just works. We have a central internet port and all our traffic goes through this port. So our web titan looks at all the traffic passing through.

Cons: I would love to see domains blocked based on their age. If the domain is less than a year old block it.

Overall: Safer web surfing

It has helped with my Internet usage, help to cache and control which websites are allowed.

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Webfiltering and it works nicely with Linux. Web interface friendly and easy and friendly to use., nice reporting and real time activities.

Cons: It causes the application Linux operating system to freeze. I have to restart the OS but this happens on Vmware.

Overall: Webdownload management, quick proxy cache.

SpamTitan is well worth it!

Feb 13, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: SpamTitan eliminates about 98% of my unwanted emails. By means of its algorithm. and the centralised filter.

Cons: For an untrained individual like myself, it was not so easy to set up.

I am still missing a feature to add senders or domains to black/white lists directly from the outlook interface. On both the Office 365 online interface, and Mac OS install (I do believe this feature exists for the windows installment of Outlook).

I would also like to see the option of user blacklisting by content.

Overall: SpamTitan HQ Almost made Spam a thing of the past for me, while I can still deliver and white/Black list, from the daily report, in my inbox.

Web Titan has been the best web filter we have ever implemented

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, it works great, accurate categories. Administration has been very easy compared to past products we've had.

Cons: So far no real complaints. I would like to be able to add full url's in whitelisting. Occasionally we have to manually add a user that doesn't authenticate properly.

Great software for a reasonable price

Feb 06, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It works. Very stable. Very configurable in what we need it to do. Cost is extremely reasonable. User friendly.

Cons: Their doesn't seem to be a whole lot of updates or improvements since purchase. I would like them add new functionality and/or improve the usability/navigation.

Setup was completed very quickly, end users didn't even noticed the changed

Dec 20, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to set up and manage, can filter by user, group or IP address. Customer service is excellent and they helped us set up the product very quickly, any config issues were resolved within hours. Reports are very good and quick to run. Very low maintenance once set up

Cons: Could have easier to read logs to identify issues as we like to try resolve issues ourselves, other than that we are happy with the product

Great sales experience, reasonable pricing, great technical support.

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Keeps spam email load off of local server.

Great technical support.

Reasonable cost.

Excellent uptime.

Cons: Most features can be had with Microsoft 365 Email.

Occasional lag in mail delivery.

Needs more configuration capabilities to compete.

Overall, very easy to use and effective product.

Feb 09, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use online control panel for administration, no client to install on end user work stations.

Cons: Can be tricky to whitelist domains. A call to customer service the first couple of times will be necessary until you get the hang of it.

Best proxy/content filter ever used, lot of features, simple and intuitive administration.

Dec 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. Can authenticate against Active Directory without counting the IP.

2. Clean interface, simple administration.

3. Very powerful content filter, granular policies for users and groups.

4. Easy to debug the filtering result.

5. Great reporting.

6. Remote assistance.

Cons: 1. Antivirus engine not so good and no reliable, updating problems.

2. System upgrading problems.

3. Time limits don't apply to white listed entries.

4. Only 8 custom categories.

Overall: Resolve in a perfect way the internet content filter job, for users inside and outside the company.

We've used WebTitan products for over 3 years now and never have to worry about getting spammed.

Feb 09, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We love the effectiveness of the spam filter. It's very rare to have any spam slip through the filter.

Cons: The user interface would be improved. Sometimes clients have trouble logging in to the system for the first time.

Capterra loader

Very easy to use and works better than more expensive products.

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The gui and setup are very easy to use. Network integration was easy and rule setup was very user friendly.

Cons: Slower response time for when I need in depth reports on specific users and their internet utilization.

Started using this software knowing almost nothing about the subject, Webtitan makes my life easier.

Dec 19, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Reporting, the DNS proxy allows me to look into my networks at the device level and block the threat. The easy to read articles for setting up DNS proxies and ease of use in the GUI on both the cloud client and DNS proxies make it a breeze.

Cons: The way that the software tries to determine which AD user is connected to traffic, perhaps I just have it configured incorrectly. I double check IP and username when tracking user usage.

Overall: Peace of mind that my users are within the bounds of internet usage policies as defined by my organization.

Great filtering of spam... a little cumbersome to use though.

Feb 06, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The catch rate is spectacular and seems to be getting better every day. We get very few false-positives, if any.

Cons: The user interface is very slow and not very user friendly or intuitive. The fact that we have to have two separate logins for incoming and outgoing services is also a little frustrating.

Overall: We have reduced our amount of incoming spam messages to almost zero.

Easy to use and to setup

Feb 09, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - simple to use no hidden options

- easy to install and very fast

- lots of customizations can create sub admin accounts so client can manage their own domains

- easy to track emails

Flexible and efficient protection for spam.

Feb 08, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We choose the cloud version which minimise the installation process, with the cloud version, we are can easily monitor and administer the tool which is very useful. The interface is user friendly and easy to work with. Support is efficient and respond quickly which is a very important point with such a product.

Cons: We would like to be able to sort colomns in the quarantine area to help sort out bad mails and remove them.

Overall: We are quite confident that we are well protected from virulent mails and spam.

Capterra loader

The ultimate antispam system

Sep 29, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Webtitan is a DNS filtering system and is updated daily to exclude malware. It is easy to use and the price is low. Generally it does a good job detecting and blocking known sources of spam/malware.

Cons: When you first start using this system, make sure to monitor it repeatedly, because it can often mistakenly 'greylist' or 'blacklist' unknown sources. As time goes by you will encounter these false positives less and less.

Overall: It protects our websites and services from bots, spam and malware.

WebTitan has been an excellent product for us.

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: WebTitan is easily configured and tech support has been very responsive. Based on the cost to functionality, there is nothing close in the marketplace.

Cons: Could have a little more granular per user setup. Example a slight change to one policy based on a certain user.

Overall: Easily track where and when our people are going on the internet.

Haven't had a virus yet through email, Cross our fingers

Feb 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Catches viruses and gives the option to release or delete a mail item through an email. Gives me a report everyday on the amount of spam, clean email, and viruses I have received.

Cons: The searching will emails is a pain. I have to go to 2 different sites for either incoming or outgoing mail to look for blocked mail. Please put it on 1 server for searches and optimize the searches a little more. I assumed to use * as a wildcard, but maybe that is not known for others.

Used it to block spam

Feb 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Blocked spam, allowed users to manage their own filters, tied in with AD for ease of use, outlook plug in was nice.

Cons: didn't block some spam, occasionally would let something through, previously mentioned outlook plug in would bug out sometimes requiring a restart of outlook or occasionally a reinstall of the plugin.

Capable Web Filtering Solution

Sep 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: WebTitan was fairly easy to setup and was up and running in a few minutes. The reporting is not perfect but for our company, it gave plenty of information to gain insight into what our users are doing on the internet. I even like that there is a solution for users that work part of the time outside the office.

Cons: It would be nice if the video categories were broken down a little more. There is a category for media/streaming but it seems to block every page that has a video embedded. It would be nice for there to be a "streaming" category only that would block things like Netflix and Hulu but still leave stuff like news sites unblocked.

Overall: Overall WebTitan is a great solution for web content filtering and reporting. For us, it seemed to have everything we are looking for. The sales reps we were in contact with were very helpful as well.

Capterra loader

We have been very satisfied customers for many years, we are still amazed how well it's performing.

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use, the capture rate, the amount of false hits. It's super low by the way. Maybe 1 in 2000. Customer support, Titan is super responsive.

WTC software is fairly stable and solid, customer service is excellent, price is reasonable

Feb 06, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Relative ease of deployment and administration

Software works reliably

The company, customer service and development team has been good to work with

Licensing reasonably priced

Cons: Interface and feature set is rough around the edges

Reporting features are weaker than they could be

Not works as announced

Feb 06, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The top feature for us was the integration with Cisco ISR. It is really easy to switch on/off webtitan without affecting the user: Just an access list membership in wccp configuration does the trick.

Cons: Integration with AD does not work. Unless you push some agent to the client, the product does not consistently work, neither by static IP nor by any other means.

Overall: WCCP integration

Vendor Response

by TitanHQ on August 23, 2018

Hi Jesus,
Thanks for your review of WebTitan.
I'm disappointed to hear that the solution didn't deliver as it usually does with our other 7,500 customers.

Our AD integration works very well when you use our agent - this has been developed further over the last two years. We should try again. I've asked your account manager to reach out.

The product will work consistently for you once we get the set up sorted,

Kind regards,
Dryden

Dryden Geary,
Marketing Director,
TitanHQ
dgeary@TitanHQ.com

Does what it promises

Feb 09, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
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Pros: The interface is clean and quick. Emails are never delayed and instantly delivered when requested.

It has been very reliable and causes me to spend far less time dealing with user issues than other spam filters we've used in the past.

Cons: The interface can be confusing and sometimes requires round-about ways to do things that should be straightforward and simple (such as blacklisting).

Also it requires HEAVY use of the whitelisting feature because it will quarantine random emails from a long conversation for no apparent reason.

Overall: Spam filtering primarily. I have gained a lot of time from not having to deal with constant whitelist/blacklist requests from my users as they can manage their own quarantines now.

I have also gained some peace of mind knowing that emails are not being delayed by minutes/hours/days unlike our last service.