--- title: "WebTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is WebTitan the right Website Monitoring solution for you? Explore 276 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/146034/WebTitan/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- WebTitan 4.5 (275) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of WebTitan Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews AT Aaron T VP of Information SystemsInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “It is also very flexible and can be used to have separate policies for different sets of users, and the AD integration makes this easy to apply.“ November 14, 2024 SB Steve B Head of Cyber SecurityFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “Not being able to link policies to EntraID groups and not being able to nest policies.“ November 8, 2024 BL Brock L IT DirectorFood & Beverages, 51 - 200 employeesUsed the software for: 6-12 months. “The reports are easy to read and our IT department spends less time managing content filters with Webtitan.“ March 28, 2025 PM Philip M Branch ManagerFacilities Services, 11 - 50 employeesUsed the software for: 1-2 years. “Sometimes it blocks harmless websites or slows things down, which gets annoying.“ September 5, 2025 EW Eric W Operations ManagerComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “It was very easy to determine what products our company needed, and the whole process from initial inquiry to completed implementation was completed without issue!“ March 28, 2025 MS Michael S CTOTelecommunications, 51 - 200 employeesUsed the software for: More than 2 years. “Threats are way down since installing on our systems. “ March 28, 2025 MS Michael S CTOTelecommunications, 51 - 200 employeesUsed the software for: More than 2 years. “Creating exceptions and adding sites is very easy in the UI.“ March 28, 2025 HC Henry C IT ManagerImport and Export, 201 - 500 employeesUsed the software for: More than 2 years. “This rising cost makes it challenging to maintain budget predictability and can be a concern for long-term financial planning, despite the product’s overall effectiveness“ September 10, 2024 ## Showing most helpful reviews Showing 1-25 of 275 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Human Resources Manager Used the software for: 3-5 years ### "Safeguarded my web browser" May 19, 2021 5.0 For several years, WebTitan has supported us with a reliable web filtering tool that has served us well. We're confident that it's blocking and slowing traffic as we've set it up. Pros Quite easy to set up, clients were quickly migrated from the old operation, and new clients were quickly onboard ed. The monitoring functions are simpler to set up, and the data is displayed in a far more appealing manner. The ability to stop advertisement domains is part of content filtering; sure, this doesn't capture every ad site, but it's enough to make a difference. The greatest thing is that there is no charge for assistance. Any proposal I've made has received swift feedback and resolutions. Cons It's not as easy to install as I thought, but once it's up and running, it's a job well done. The impressive infrastructure, technologies, and support services, as well as the fact that it is cloud-based and has a strong product roadmap. We would not hesitate to suggest them to other businesses. Misclassified pages are also being blocked although they shouldn't be. The website could use some updating and improved organization. Review Source R Reviewer President Used the software for: 3-5 years ### "Great Product" April 8, 2025 5.0 A very good product. Helps keep nasty threats off my network while improving employee productivity. Have been using it at multiple sits for several years. Pros It works well and the support staff was very helpful in setting it up. Cons nothing really stands out that I would change Review Source R Reviewer Branch Manager Used the software for: 1-3 years ### "Web Titan Does the Job" October 10, 2025 3.0 Using Web Titan has been a mix of helpful and occasionally frustrating. I appreciate knowing there's a filter in place, especially on shared or work devices. Trying to adjust the settings or get access approved wasn’t always easy either. Still, overall, it’s been a reliable tool that adds security and control to my internet use, even if it’s not always perfect. Pros Web Titan has been a solid tool for keeping my internet use secure and filtered. I like how it blocks harmful websites and helps manage access to content, especially in work or school settings. It runs quietly in the background and gives peace of mind with strong protection. Cons There are times it can be a bit too strict at times. Sometimes it blocks harmless websites or slows things down, which gets annoying. Adjusting settings isn’t always straightforward either. But overall, Web Titan does its job well and adds an extra layer of safety to online browsing. Review Source R Reviewer Operations Manager Used the software for: Less than 1 year ### "Perfect System for our Deployed PC Needs!" April 1, 2025 5.0 The overall experience was fantastic! It was very easy to determine what products our company needed, and the whole process from initial inquiry to completed implementation was completed without issue! Pros The sales team was very knowledgeable, and getting the system setup was pretty easy! The new client documentation was extremely detailed and helpful, and I was able to get everything up and running with very little issue. Cons No issues so far, it's been great! The only thing I'd like is a per-customer block page, but they're aware of it and working on it. Review Source R Reviewer CTO Used the software for: 3-5 years ### "Effortless and Flawless" April 1, 2025 5.0 Threats are way down since installing on our systems. The support has been great even given the time zone challenges. I believe we are in year three of our adoption and we have had no significant breaches. (Knock on wood) Pros The flexibility and thoroughness of the product is great. The base product covers many of the malicious sites by default. Creating exceptions and adding sites is very easy in the UI. Cons A slight lag for US customers on the responsiveness of the server. Also, being on the West Coast it's hard to participate in Webinars. Time zones are way off. Guess we need to move to Dublin. Review Source R Reviewer IT Director Used the software for: Less than 1 year ### "Happy Customer" April 1, 2025 5.0 We are very pleased with the product overall. The reports are easy to read and our IT department spends less time managing content filters with Webtitan. Pros The product is very easy to setup and the policies are phenominal Cons The Active Directory implementation was'nt as straight forward as it could have been with better documentation Review Source R Reviewer IRM Used the software for: 1-3 years ### "Rock Solid Web Content Filter" April 1, 2025 5.0 Its been good from the beginning. Easy to setup and and maintain. Reasonably priced. Pros We are now long term users of their web content filtering platform. By that, over three years. What we like about the platform is its stability and, of course, its reliability. Cons I don't have any significant dislikes. I don't even have any nit picks. Its solid. Review Source R Reviewer Information Systems Coordinator Used the software for: 3-5 years ### "Five Star Product" April 1, 2025 5.0 We have had a great experience with WebTitan. Love all of the webinars and timely discussions with our sales rep. Pros Ease of use as the administrator. Whether it is adding an allowable site, or a user, both processes are smooth. There is also good customer support and product review. Cons The setup was a little bit harder than I thought it would be, but once it was, it works great! Review Source JB Joey B. Information Security Officer Used the software for: 3-5 years ### "My review as requested" April 1, 2025 4.0 Smooth set it and leave it. Monitoring it occasionally. Pros It is a tool in our tool belt for Cyber security. Cons Cost increase that has sseem to occur year after year. Review Source R Reviewer Education Coordinator Used the software for: Less than 1 year ### "Lotus Behavioral Health " April 1, 2025 4.0 It has been better than what we have had. Pros The easy access to allow and block. When I need to check and see if I have a sight blocked or allowed Cons Adding in sub domains only was a process to learn how to do help. Having a language barrier when speaking to some techs. Review Source Cody F. Director of IT Used the software for: 1-3 years ### "OpenDNS features without the Cisco pricing" November 6, 2020 4.0 I have had nothing but good experiences with WebTitan. This includes support and billing services as well as product functionality. Pros We replaces an onsite Barracuda webfilter 410 with the WebTitan service and did not miss a beat. Cons What's not to like. No hardware to maintain, simple setup, more than adequate reporting, similar feature list to competitors. Review Source R Reviewer IT Director Used the software for: 3-5 years ### "Set it and Forget it (better than Ronco)!" November 19, 2024 5.0 It has been great! We receive prompt service when we do have questions. Pros We've been users of WebTitan for several years. It is hands-off. We literally set it and forget it. For our enterprise, I would consider the price point to be low cost. Cons This may be from our lack of knowledge, but it would be awesome to use an integration to Active Directory and send scheduled department level reports to each manager for the employees' usage over the month. Also, it would be nice to remove the known usage to Microsoft 365. We know that is our most active website. Review Source R Reviewer IT Specialist Used the software for: 1-3 years ### "Simple and Easy to Set up DNS and Web Monitoring Solution" October 22, 2021 5.0 Overall very satisfied. For the price point, I don't think it can be beat. Pros Fairly simple setup, easy to use and maintain, effective, and customer service has always been great. Cons Sometimes users end up with multiple profiles in WebTitan due to the way roaming laptops work. That's not necessarily WebTitan's fault but it's still annoying. Review Source Marcel C. IT OPs director Used the software for: 3-5 years ### "SpamTitan is our favorite anti spam solution." October 29, 2023 5.0 We had other solutions in the past, very awkward to deal with, many false positives. With SpamTitan, everything is under control. We had a few spoofing issues and support directed us toward the right settings. Pros We are using the Cloud version. The console is quite easy to use and there are many options that can be configured to take care of every aspect of email security. Support is fast and always find the solution to isssues we bring up. We cannot live without Anti spam solution nowaday and it is very important that the tool be efficient and easy to use. Cons No cons to report. The only thing I can think of would be the ability to go back further in time in the quarantine zone. I understand that this means quite a lot of storage, but this is the only thing I can think of. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "Some Customer Support Agents Amazing, Some not so Good" August 28, 2020 5.0 Everthing about web titan service and support has been great, except my interactions with \[SENSITIVE CONTENT HIDDEN\] as noted above. Pros I purchased Web Titan to block all thing pornographic from my computer. This your software has done very well! Once blocked, I needed to ensure I couldn't get back into the account, and the only way to do this at the moment is to change the email associated with the account to one that I don't know. So I reached out to your support and asked them to change the email address associated with the account, so I can no longer access it. Technical Support Engineer \[SENSITIVE CONTENT HIDDEN\] helped me out with this and made my dreams a reality. He did a great job and I'm thankful for that. Cons After the initial setup and email change, I needed to blacklist a few more URLs, including facebook, because there are plenty of sexual images on there. I reached out to support to quickly add the URLs, (to avoid wasting time changing the email back and having me do it), and \[SENSITIVE CONTENT HIDDEN\] responded, and was incredibly rigid and resistant to helping. Basically, he's the kid at recess that tells the teacher on everyone, saying he would reprimant the support agent (\[SENSITIVE CONTENT HIDDEN\]) that made this happen in the first place. \[SENSITIVE CONTENT HIDDEN\] did an amazing job. It's \[SENSITIVE CONTENT HIDDEN\] that should be in trouble, if any, in my opinion. Anyway, account manager \[SENSITIVE CONTENT HIDDEN\] talked to \[SENSITIVE CONTENT HIDDEN\], calmed him down, and convinced him to blacklist the 5 websites in my account. The job is now done and I'm happy as can be. Review Source Scott W. Director of IT Used the software for: 3-5 years ### "Extremely good blocking of spam, a bit hard to use though." February 13, 2018 5.0 Pros Very good blocking of spam messages. Works with any e-mail server setup. Provides extra layer of protection. Cons Difficult to use their web interface, as a lot of the parts don't make sense. No simple method to setup multiple users quickly and easily. But once setup, it's pretty much set it and forget it. Also, you lose 99% of control of incoming messages at your e-mail server. Which may or may not be a bad thing. Review Source VR Verified Reviewer Chair Of The Board Of Directors Used the software for: 3-5 years ### "We have been the Spam Filtering and I must say for the money they product performs well." February 7, 2018 5.0 Pros Very easy and intuitive web interface. Very simple to set up an HA pair assuming you have the licensing. Support has been very responsive and is able to correct and explain what occurred remotely. Cons If an email is caught it in Spam it's sometimes difficult to troubleshoot the root issue. Would like to see the email header and or body after its released out of quarantine. Review Source R Reviewer IT Engineer Used the software for: 1-3 years ### "Easy administration of webfiltering" November 12, 2020 4.0 good in web filtering easy to use, users idl time reduced. Webtitan tec Support closure time needs to reduce. Pros Management pane is one of the key feature I would say as best part in this product, easy to understand and ease of administration, accuracy on filtering is best,pulling out and drilling down on user's web access report saves lot of my time.cloud based hybrid solution gives us leverage of managing it from any where during this pandemic situation, OTG client helps us to manage users browsing even they are working from home. This is giving us an extra shield on our IT security.easy deployment across our infrastructure. Cons More time taking to close Support ticket.support conversation hapends only thru email, no chat or no telephone calls from support team. More time taking to apply new policy to users. Review Source R Reviewer Not Applicable Used the software for: Less than 1 year ### "SpamTitan is well worth it!" February 14, 2018 4.0 SpamTitan HQ Almost made Spam a thing of the past for me, while I can still deliver and white/Black list, from the daily report, in my inbox. Pros SpamTitan eliminates about 98% of my unwanted emails. By means of its algorithm. and the centralised filter. Cons For an untrained individual like myself, it was not so easy to set up. I am still missing a feature to add senders or domains to black/white lists directly from the outlook interface. On both the Office 365 online interface, and Mac OS install (I do believe this feature exists for the windows installment of Outlook). I would also like to see the option of user blacklisting by content. Review Source R Reviewer IT Director Used the software for: 3-5 years ### "Webtitan Cloud Good For the Cost" November 6, 2020 4.0 Inherited product when starting new position, overall happy with the product and cost is on the low side. Features seem to be better in some of the other offerings we are evaluating, Cisco Umbrella as an example. Pros Cloud based management with proxies onsite. Easy to change rules and allow one time access to blocked sites for approved use. Logging is good. Cons Remote users, laptops and home users are not protected when off company network. Relying on the proxy servers as dns servers works great when onsite. Has a hard time with Remote Desktop Servers, identifying users... these may be misconfigurations but we have not found an easy way for their WADA to break out RDS users. Review Source R Reviewer Service Manager Used the software for: 1-3 years ### "Webtitan - works well but hard to troubleshoot" November 18, 2020 4.0 Pros It seems to work as advertised with very little management of it. Cons Troubleshooting through history is very limited. Without setting up a syslog server to send logs to, it only has it's history page to look through. Within this page: - I can only filter by day, but not using a specific time range in that day. - I cannot search by destination using the FQDN, although it gives the field - I cannot filter by Effective Policy - I can filter by user, but due to the setup on the site, much of the user shows up as Anonymous - There is an export feature, from which I can use Excel to do my searches, but it only exports the records visable on that one page. With the amount of endpoints I'm using, that is only about 6 mins worth of logs. Review Source MS Muhammad S. IT Co Ordinator Used the software for: 3-5 years ### "Web Titanic" September 24, 2018 4.0 Pros Its a great SAAS proxy server. You can allow and block website base on their types. You can whitelist some domain so they never get blocked if they are under blocked category. You can Blacklist some domain so they are always blocked if not included in blocked category. You can add role based user for management. I really like creating and installing Certificate to by pass or allow traffic for specific period of time. It make management so easy. I really like the alert functionality that can notify you if someone tries to access restricted websites Cons It doesn't provide any feature to disable addon on browser, so user can bypass it by installing vpn plugin. They doesn't provide any support to integrate Certificate with MSP like Kaseya, so if you have big network, its very difficult to install certificate on each endpoint using conventional way. You cannot add more than one email in notification. Review Source R Reviewer System Engineer Used the software for: 1-3 years ### "Good, simple, reliable software." December 21, 2017 4.0 Pros Set up is a breeze and maintenance is virtually nonexistent. It really is an easy product to implement. Cons Web Titan is a little pricey in my opinion, but I guess it is within market value. I would also like to see an option to filter by locatio within History reporting. Review Source BM Brian M. CIO Used the software for: 3-5 years ### "WebTitan is a great product for companies that want very granular control over user web filtering" July 18, 2018 4.0 It fits all of my needs for web filtering across my organization Pros I have incredible control over my users' web filtering and great reports that can be automatically generated and delivered. It's fairly easy to use from an administrative perspective and provides great flexibility. I currently have 350 seats over 4 offices with each office having slightly different web filtering needs and I have no problem accomplishing it with WebTitan. Cons They don't really put out many software updates. I think the last one was from 9 months ago, now. They do keep up with definitions for categorizing websites, but actual software enhancements do not get pushed out very often. Review Source mG mick G. IT consultant Used the software for: 1-3 years ### "Webtitan " October 19, 2021 4.0 performs well good support Pros functionality the cost was reasonable good support Cons need to setup local dns proxy management of whitelist doesn't always work as expected Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.