# Page 10 | WebTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is WebTitan the right Cloud Security solution for you? Explore 276 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/146034/WebTitan/reviews

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WebTitan

4.5 (276)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 10 - Reviews of WebTitan

## Showing most helpful reviews

Showing 226-250 of 276 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SH

Shawn H.  
Director of IT  
Hospitality  
Used the software for: 6-12 months

### "TitanHQ efficiencies"

July 15, 2019

4.0

Pros

We really like using the external web based portal to make web filter adjustments. Much simpler than making changes to our firewall!

Cons

There is a definite need for 2-factor authentication - still unavailable.

Review Source

PE

Patrick E.  
Senior IT Consultant  
Information Technology and Services  
Used the software for: Less than 6 months

### "Versatile, Great Value"

July 13, 2021

4.0

Pros

Implementation for a site with a static IP address could not be easier. Filtering can be set up within 30 minutes or less.

Cons

The remote agent install is not the easiest to implement.

Review Source

AR

Andrew R.  
IT Communication Manager  
Consumer Goods  
Used the software for: Less than 6 months

### "What IT departments need to manage Web Content"

April 12, 2019

4.0

Very easy to use, support was brilliant and helped configure and manage the system to my requirements.

Pros

The ability to target end users content delivery .

Cons

Haven't found anything to complain about so far

Review Source

SS

Scott S.  
Senior Security Engineer  
Political Organization  
Used the software for: Less than 6 months

### "Great Product"

December 3, 2019

5.0

Pros

We are able to see and control where our users go on the intenetnet.

Cons

We had some issues with the remote client install but support was able to fix it.

Review Source

DN

Daniel N.  
Director of Operations  
Education Management  
Used the software for: Less than 6 months

### "It has it's pros and cons"

November 20, 2018

5.0

50/50 - It's comparable to anything else on the market but still a lot of money for something that is not 100%.

Pros

I like that the whole package is DNS based and there is no hardware or difficult setup.

Cons

Like all web filters, it's not 100%. My students can still get to what they want with some effort. I would say it is comparable to anything I have tried but I still can't guarantee my parents that their child absolutely will not see anything while on our property. Customer Service could be a bit more thorough. The one time I had to call, instead of walking me through the process, they sent me a pdf that was not very easy to follow. I actually gave up on active directory integration because I couldn't follow the instructions completely

Review Source

RA

Rogelio A.  
Senior IT Manager  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great product with lots of potential"

November 13, 2020

4.0

Pros

The interface is very straight forward and easy to use.

Cons

Looking forward for the product to improve the reporting feature and support secure smtp.

Review Source

CC

Clark C.  
IT Manager  
Real Estate  
Used the software for: 6-12 months

### "Very easy to setup and customer service was very prompt in answering my questions."

July 13, 2018

4.0

Blocking streaming content like TV, movies and sports that were eating up limited bandwidth.

Pros

Ease of use and price. Customer service was great. Over all quality is good. Has most of the features we needed.

Cons

Some of the built in categories like TV, Movies, Streaming where to broad. I can't really think of anything else that I liked least other than that.

Review Source

PR

Philip R.  
Sys Admin  
  
Used the software for: Less than 6 months

### "Works well once you fight through the proxy VM setup"

July 11, 2018

4.0

Simple, centralized control over web filtering for multiple geographical locations.

Pros

Easy to use, works fast, good interface. Setting up rules is easy, as is the setup of Active Directory integration.

Cons

Setting up the DNS proxy VM in Hyper-V took far too many extra steps (as in, had to create the VM in VirtualBox, export it, import it to Hyper-V).

Review Source

HS

Harmandeep S.  
Software Engineer  
Computer Software  
Used the software for: 6-12 months

### "WebTitan"

April 16, 2018

4.0

Pros

It has the advantage to be setup as on the cloud as well as on premises device. It has a very good filtering option of setting up alerts to handle all situations.

Cons

There were some incompatibility when we upgraded our software so we had to reconfigure again. It requires few more improvements on the web interface and GUI.

Review Source

MS

Mariano S.  
Sysadmin  
  
Used the software for: Less than 6 months

### "Great for the money"

February 9, 2018

5.0

Pros

The easy setup is a big pro you can be running in a prod enviromebt in a hour. Also the prices is one of the biggest adavantages over its competitors.

Cons

We have some problems with the authentication using ntlm and some browswers, also the reportign could be improved with custom reports you may create.

Review Source

TH

Travis H.  
Information Systems Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Using the cloud based tools makes this very easy to setup and use"

April 30, 2018

4.0

Pros

I feel the software is very easy to use and we were able to rapidly deploy it to the clients. The support team was very helpful and responded in a timely manner.

Cons

Had a brief issue with users not being sent reports but support was very good and we had it resolved in a couple of days.

Review Source

KB

Kirsten B.  
Administrative Asst.  
  
Used the software for: Less than 6 months

### "Great Product!"

March 10, 2018

5.0

Pros

WebTitan is a DNS based content filter that has been significant in helping our organization monitor and block content.

Cons

Really, nothing. WebTitan is an excellent product! If we had any complaint, it would be that customer service could be a bit quicker, but overall, great product!

Review Source

JP

John P.  
Director of IT  
Retail  
Used the software for: Less than 6 months

### "It just works. It has dramatically reduced the spam going to Outlook."

February 6, 2018

5.0

Easy to use and it works!

Pros

Set it and forget it. I have never had to tweak the software. Plenty of great help setting up the software.

Cons

We have never had an email blocked that should have come through, nor have we received any emails that should have been flagged as spam.

Review Source

JN

Jonathon N.  
CEO  
  
Used the software for: Less than 6 months

### "OpenDNS features at an affordable price."

May 4, 2018

5.0

Pros

The interface is friendly and the agent is very light on system resources. Once setup, the agent appears to be very reliable.

Cons

I dislike how I have a dedicated instance. If ANYTHING happens to my instance, I will have to wait for support to resolve it.

Review Source

LC

Lu C.  
THE IT GUY  
  
Used the software for: Less than 6 months

### "Simple and easy to use "

July 10, 2018

4.0

Pros

The solution was easy to setup. The technical staff was very knowledgeable and helpful. Reports were clear and easy to understand/generate

Cons

While this worked perfectly for PCs, It was not easy to create separate profiles for MACs and mobile devices.

Review Source

jR

jeremy R.  
Financial Planner  
  
Used the software for: Less than 6 months

### "Positive, good spam filter"

April 26, 2018

4.0

Pros

Active spam filtering and lack of me needing to go in and manually block or flag emails as junk, great service.

Cons

There aren't many cons I have experienced so far. I stumbled onto the service by accident, it seems relatively new but happy so far.

Review Source

lS

luke S.  
senior infrastructure engineer  
Automotive  
Used the software for: Less than 6 months

### "clean and simple, no significant issues"

February 7, 2018

5.0

web filtering, exactly as prescribed.

Pros

clear and concise interface, simple and granular user configuration and experience, no hassle to deploy.

Cons

teething issues, however these were alleviated and resolved quickly and completely by support staff.

Review Source

GP

Gareth P.  
Technical manager  
  
Used the software for: Less than 6 months

### "great customer service and sales support"

December 29, 2017

5.0

Pros

easy to administer and setup, interface is good also. system requirements are low also so you can run on a VM

Cons

categories are sometimes a bit off and the proxy service can be temperamental. also need to create a lot of group policies.

Review Source

TU

Thomas U.  
IT leader  
Education Management  
Used the software for: 2+ years

### "easy to install, works like expected"

February 7, 2018

4.0

Porn and malwarefilter

Pros

its working as it should. Easy to install and use. It has templates for Virtualized enviroments and such.

Cons

For my opinion, it's way too expensive for what you get, I mean there are other tools which are cheaper and have the same functionality.

Review Source

EF

Ernie F.  
Sr. Network/ Systems Admin  
Wholesale  
Used the software for: Less than 6 months

### "good support"

February 9, 2018

4.0

Spam Support, I did not realize how much spam we were actually getting.

Pros

Love the fact that things are easy to access and work out really well for us, regarding blacklists and white listing Domains or people .

Cons

There are some black lists (held only at Spam Titan) that stop mail from getting to us so we are NOT able to see the mail as stopped and for what reason. A Phone call is then required to find the email. Also adding administrators also requires a phone call even though there is a place to add an admins for your domain (it does not work until a phone call is made).

Review Source

Jeff F.  
General Manager  
  
Used the software for: Less than 6 months

### "Web Titan is easy to set up for limited functinality"

July 10, 2018

5.0

Pros

I like protecting our company both in what our employees are doing and from malicious sites. I also like that it is making our company more productive.

Cons

I would like to be able to see what each user is doing, but because we don't have a mapped network it is difficult or impossible to do on our small network.

Review Source

KJ

Kurt J.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "The best commercial spam filtering service I have found to this date."

April 26, 2018

5.0

Pros

Good customer support with fast response time. Personalized support as well. Easy to interact with the Spam Titan support agents that are familiar with you as a client.

Cons

Interface is very un-intuitive. Basically the same spam filtering interface I've been using with other providers for well over 10 years. In desperate need of UI overall and serious UX design help. Would be almost impossible for a non-technical person to use. I've been in IT since 1995 and I still find it difficult to use.

Review Source

MD

Maria D.  
IT Support Manager  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "WebTitan"

December 2, 2019

5.0

It was fairly simple to setup.

Pros

It's user friendly, straight to the point and if there's anything you're not clear on, rely on the support team, they're willing to help!

Cons

The IP configuration part of it, was quite particular, if you get it wrong, you'll have problems!

Reason for choosing WebTitan

There were no alternatives considered, WebTitan was the only one.

Review Source

LL

Lionel L.  
Director of IT  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great Product! "

November 29, 2018

5.0

Pros

How easy it was to implement and scale. Cost.

Cons

None. I think the GUI for the administrator console can use a face lift but that is nitpicking.

Review Source

MB

Mike B.  
Ceo  
Computer & Network Security  
Used the software for: Less than 6 months

### "Great product "

November 30, 2018

5.0

Pros

Easy to setup, lots of detail. Works well, like the installable agent

Cons

Portal feels a bit dated, but it works so it’s not really an issue

Review Source

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