# Page 2 | WebTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is WebTitan the right Cloud Security solution for you? Explore 276 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/146034/WebTitan/reviews

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WebTitan

4.5 (276)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of WebTitan

## Showing most helpful reviews

Showing 26-50 of 276 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JB

Joey B.  
Information Security Officer  
Consumer Services  
Used the software for: 2+ years

### "My review as requested"

March 28, 2025

4.0

Smooth set it and leave it. Monitoring it occasionally.

Pros

It is a tool in our tool belt for Cyber security.

Cons

Cost increase that has sseem to occur year after year.

Review Source

cE

christian E.  
Deployment Manager  
Telecommunications  
Used the software for: 2+ years

### "Webtitan long term use"

October 31, 2024

5.0

We been using it for 5 years+, as soon as we installed we realize that our DNS issues with local providers in Perú (For some reason we always had problems with specific web services and websites even though we had 2 ISP, both had the problem but they were gone as soon as we deployed web titan) After the redirection to the webtitan appliances we installed, that issue was finally gone. We also used a lot the OTP for external users, that's a good plus

Pros

It finally fixed our DNS issues with local ISP providers

Cons

The loading time in reports through the web and I would like a new version of the virtual appliance.

Switched from

[Cisco Umbrella](https://www.capterra.com/p/230907/Cisco-Umbrella/)

Cisco requires to purchase additional licenses for multiple products in order to get the full functions

Review Source

RT

Randy T.  
Education Coordinator  
E-Learning  
Used the software for: Less than 6 months

### "Lotus Behavioral Health "

March 28, 2025

4.0

It has been better than what we have had.

Pros

The easy access to allow and block. When I need to check and see if I have a sight blocked or allowed

Cons

Adding in sub domains only was a process to learn how to do help. Having a language barrier when speaking to some techs.

Review Source

HC

Henry C.  
IT Manager  
Import and Export  
Used the software for: 2+ years

### "IT Manager"

September 10, 2024

5.0

I am generally satisfied with WebTitan, particularly its web filtering feature. It effectively blocks malicious and inappropriate sites, enhancing our network security. The management and deployment process is straightforward, especially when using Microsoft Intune. The intuitive interface and flexible policy settings make it easy to control internet access for different user groups. Real-time threat detection adds an extra layer of protection, ensuring our network remains secure. Overall, WebTitan has proven to be a reliable and efficient solution for our web filtering needs

Pros

What I like most about WebTitan is its effective web filtering feature, which enhances network security by blocking malicious and inappropriate sites. Additionally, its ease of management and deployment via Microsoft Intune makes it a user-friendly and efficient solution

Cons

What I like least about WebTitan is the unit pricing, which has been steadily increasing over the years. This rising cost makes it challenging to maintain budget predictability and can be a concern for long-term financial planning, despite the product’s overall effectiveness

Review Source

MB

Michael B.  
COO  
Information Technology and Services  
Used the software for: Less than 6 months

### "Integrated Network Concepts - Web Titan Review"

October 31, 2024

4.0

Overall, it works very well. We are pleased with the DNS filtering function. It is even tighter than a competing Cisco product in that area.

Pros

Seems to perform the common DNS filtering very well. Even tighter than a competing Cisco product in that area.

Cons

Does not have as many features as Cisco Umbrella, but for smaller clients it is all they need.

Switched from

[Cisco Umbrella](https://www.capterra.com/p/230907/Cisco-Umbrella/)

Web Titan was lower cost and so we could save ourselves an our clients money.

Review Source

NI

Nichelle I.  
Director  
Libraries  
Used the software for: 1-2 years

### "Great product"

November 8, 2024

5.0

I've been very happy with WebTitan! I'm thankful to have found this service.

Pros

Great product and great customer service.

Cons

No complaints. The employees have always been accommodating and very helpful.

Switched from

[DuckDuckGo](https://www.capterra.com/p/10019676/DuckDuckGo/)

The library needed an effective filtering system.

Review Source

SF

Simon F.  
Head of IT  
Education Management  
Used the software for: Less than 6 months

### "Very Good Option"

October 25, 2024

5.0

For the Price and it's effectiveness in blocking unsuitable traffic, can't complain at all

Pros

Cost effective, allows filtering across a wide range of Devices both on and off the Network.

Cons

It struggles to let traffic through even a 'safe' Domain with one particular program we use, even though it's category for blocking is unchecked

Reason for choosing WebTitan

Price and a solution to filtering non managed devices

Review Source

AH

Andrew H.  
MD  
Computer & Network Security  
Used the software for: 6-12 months

### "Easy deployment and low maintenance."

September 10, 2024

4.0

Fairly smooth and trouble free. On the few occasions we've had to call on technical support the response was very good, even when the miscofiguration was our end.

Pros

Easy to setup and very transparent. Good logging.

Cons

UI seems a bit klunky and dated. Easy enough to navigate though.

Review Source

VR

Verified Reviewer  
Business owner  
Retail  
Used the software for: 2+ years

### "Secured web titan"

June 20, 2024

5.0

It was a great system to use. It was working fine with me and Its worth it.

Pros

I love how secured this system is. I can use all day and night without worrying about the safety and security of all of my files. It was very convenient to use and it was organized.

Cons

Nothing, every bit of its details is perfect. No less no more. A very good app.

Review Source

MH

Mark H.  
General manager  
Hospitality  
Used the software for: 6-12 months

### "No IT staff - need to still monitor end clients this is for you"

August 21, 2021

5.0

All positive - I love that we spoke to real people, no phone tag. They have been nothing but responsive when we installed and created our account. Very positive and I highly recommend them!

Pros

We have used similar products but they kept changing the product and increasing the cost, they would have no customer support and you could not even email them. WebTitan has excellent support and service, they helped us set it up, configure it, and install it. They are super responsive on email their products works for exactly what we want it to do. It was the best solution for us to monitor some end clients without limiting the rest of the network or having something we could not easily access. For us it is the prefect product, something non-IT staff can set up monitor and use daily to limit risks by a completely open internet policy. This was exactly what we needed!

Cons

My only gripe would be that the install for the OTA product is a little tricky to install. Not super hard but an app or something that is easy would have been preferred, so it kind of makes a one man band kind of set up. Of course, we could have installed it on the whole network but that was what we were trying to avoid a complex install that only our network people could really set up and deploy.

Reason for choosing WebTitan

WebTitan was the closest product to the Cisco Umbrella product and it allowed a OTA or roaming client protection which was what we were seeking. We did not want our policy application to be restricted by the network rather we wanted the equipment no matter where it was deployed to be enforced. WebTitan does that....

Switched from

[Cisco Umbrella](https://www.capterra.com/p/230907/Cisco-Umbrella/)

Cost - bad support - can only be purchased via a Cisco reseller. After using WebTitan I know their product is simply better and less expensive.

Review Source

HR

Hector R.  
Administrador  
Retail  
Used the software for: 2+ years

### "Excelente"

April 23, 2021

4.0

A pesar de los contados casos que tuvimos y que no pudieron ser solventados e incluidos en la solucion de WebTitan, considero que el 99% de las espectativas fueron cumplidas y mejoro mucho la seguridad de navegacion en nuestros equipos clientes. Muy satisfecho.

Pros

He tenido oportunidad de usar el producto WebTitan y en la parte administrativa es excelente, una solucion centralizada y permite aplicar los cambios de inmediato a toda la cadena. Como usuario ha permitido saber que puedo y no puedo hacer con mi navegacion y a donde comunicarme si requiero un permiso extra. Aparte de sus configuraciones de filtrado,s e pueden añadir configuraciones personalizadas que se adapten en este caso a mi compañia.

Cons

La experiencia en general fue buena y satisfactoria, mas sin embargo existian ciertas excepsiones que debido a las naturalesa del negocio y de su infraestructura no podian ser incluidas en esta solucion, hablo de 2 o 3 casos de aproximadamente 2500, pero siendo honestos es complicado que actualmente en el mercado exista algun producto que se adapte al 100% a cualquier negocio justo por esas excepciones en donde para que operara se requeria que nuestra infraestructura fuese rediseñada, por lo que debido a costos, salia mejor vivir con esas excepsiones que modificar la infraestructura.

Reason for choosing WebTitan

Ya habiamos tenido anteriormente ese otro producto, pero por razones de costos principalmente y posteriormente la configuracion e implementacion.

Switched from

[Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/)

Se coloco un modulo nativo en nuestros equipos de comunicaciones centrales.

Review Source

LG

Lee G.  
IT Specialist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Simple and Easy to Set up DNS and Web Monitoring Solution"

October 20, 2021

5.0

Overall very satisfied. For the price point, I don't think it can be beat.

Pros

Fairly simple setup, easy to use and maintain, effective, and customer service has always been great.

Cons

Sometimes users end up with multiple profiles in WebTitan due to the way roaming laptops work. That's not necessarily WebTitan's fault but it's still annoying.

Reason for choosing WebTitan

Better reviews and WebTitan offered a free demo that went really well.

Review Source

JR

Jason R.  
IT Specialist  
Computer & Network Security  
Used the software for: 6-12 months

### "Top Notch DNS Filtering "

November 22, 2019

5.0

There was no pressure to purchase the software. The trial started out for a week and one email to rep to see if we could have more time and before we were off the phone it was extended to a month. While headquarters is not located in the USA, have had no issues getting a hold of a live person to talk to. Great company to deal with.

Pros

Documentation is step by step. If it isn't in the documentation calling support quick and easy. Before purchasing the software I used the trial. To test support, called in and told them I was just evaluating the software and had questions. They didn't hesitate to answer any and all questions. Being able to talk to the ones that deal with the software daily and pick their brains was excellent.

Cons

Honestly, nothing to complain about. Switched from another software DNS filtering that didn't work and spent more time troubleshooting, switching to WebTitan was a dream.

Reason for choosing WebTitan

While probably less known than the others, the customer service was great. Product super easy to setup. and IT WORKS!!!! The reporting, ease of setup, and various filtering options.

Switched from

[OpenText Core DNS Protection](https://www.capterra.com/p/143127/SecureAnywhere-Web-Security/)

Plain and simple, it didn't work. It would either block sites that shouldn't be blocked or not block at all. Spent more time uninstalling and reinstalling. When it crashed on us, and moved to level two support, it took over 24 hours before hearing anything. End up having to call in to get an update.

Review Source

Response from TitanHQ

November 28, 2019

Jason thanks a million for your kind WebTitan review and I'm delighted that our DNS filtering has been "Top Notch" for you. Cheers for the shout out for the support team - I'll pass on the good news, they'll be chuffed. Welcome on board! Dryden Geary, TitanHQ

VR

Verified Reviewer  
Chief Information Security Officer  
Internet  
Used the software for: 6-12 months

### "My Active Directory Server is integrated with WebTitan."

April 5, 2022

5.0

we have been using web titan for some time for extra security in the dns set, which makes it easier for us to protect our directories and others. With the application we have been able to correct events in more than 5% monthly.

Pros

WebTitan, like all TitanHQ products, is immediately ready to use and requires minimal technological effort to ensure the safety of all of your employees. Remote, domestic, and traveling workers can all benefit from the OTG client's security features. It's difficult to say what to say. DNS security that covers all bases.

Cons

There is a bit of a delay when importing restricted sites. Likewise, I dislike the WADA agent, but I am ready to accept it in exchange for AD integration.

Review Source

MO

Michael O.  
Systems Admin  
Utilities  
Used the software for: 1-2 years

### "Delcora Review"

November 13, 2020

4.0

My overall experience has been positive. There aren't to many false positive pages being blocked, which I expect there to be some. Allowing websites through the filter is quick enough that I don't get complaints.

Pros

The biggest pro I have is the app for laptops being off-network. I have tried many other products and this is a feature they had, said it works but it never did. I finally found an app that works and it works well. The other pro is many other products I used tried to stuff as many features in as they could, however for-getting the big picture is to filter internet traffic. WebTitan focusses on filtering the internet traffic and thigs seem to be designed around it.

Cons

The one aspect of the software is changing the dns setting in order to recognize user names.

Reason for choosing WebTitan

Cost!!

Switched from

[Barracuda Web Security Gateway](https://www.capterra.com/p/178585/Barracuda-Web-Security-Gateway/)

The barracuda filter was a nightmare for me. Maybe in a large org and with someone dedicated to monitor and configure it this would be a good option. Outside the expense the filter was hard to configure , allowing websites through it was a disaster. Most of the time it didn't work. Also, the off-network filter was horrible and didn't work. The support on it was basically we know it doesn't work but advertise that it does.

Review Source

FC

Frank C.  
IT Manager  
Consumer Services  
Used the software for: 6-12 months

### "Worth the Money."

July 8, 2021

5.0

We have increased productivity. We have been able to see this and track this since installing the software. The \[SENSITIVE CONTENT\] has also seen this and has recommended the software to several other vendors we have business relationships with.

Pros

We were looking for something to protect users both remote and in the office while also increasing production by blocking time wasting sites. Webtitan is one of several we looked at and it fit what we were looking for. The product was simple to setup and is easy to manage. We have customized alerts for when a user accesses restricted sites and have created keys to allow 1 time use of the site or if we need to white listing a domain is very simple to use. We have all departments from Finance, Customer Service and CEO Executive all with their own security groups and restrictions. Webtitan also restricts access to malicious or suspicious sites which has come in handy a dozen times in the last several months.

Cons

I have encountered zero issues with the software, or support team.

Alternatives considered

[Carbon Black Cloud Workload](https://www.capterra.com/p/246179/Carbon-Black-Cloud-Workload/)

Reason for choosing WebTitan

We were happy with Webtitan. The interface is better, the setup was easy as is the ease of use.

Review Source

HM

Henry M.  
Head of ICT  
Education Management  
Used the software for: 1-2 years

### "Positive experience "

November 6, 2020

4.0

My overall experience with the software is very positive as with the whole site on one blocking system, but with instant access for staff with their PIN codes, it is a very quick, easy system to use. The main issue being end users keeping their PIN secure, however it is easy to see when the PINs were used and who they are linked too.

Pros

When using tis software in education, it can be difficult with blocks and filters. As an admin, you have to constantly add websites to black and white lists to block and allow a variety of different sites. As well as the usual block all that contain.....you can select individual sites, however with the function of adding a PIN for staff to allow then access to a site for an hour, this takes the workload off myself, but allows the teacher to get on with the task at and not disrupt the teaching of the student.

Cons

With the initial set up of the software, we had some teething problems, but the support staff were very useful in supporting the setup. The layout of the portal itself is a bit "all over the place" and not as logical as I would hope, but after a few clicks and getting use to the interface, you can do everything you need it to do.

Alternatives considered

[Sophos Mobile Control](https://www.capterra.com/p/132226/Sophos-Mobile-Control/)[Trellix Endpoint Security](https://www.capterra.com/p/151734/McAfee-Endpoint-Security/)

Reason for choosing WebTitan

Main reasons were price and power of the software to block sites before they even come on site.

Review Source

Syazila R.  
Information Technology Assistant  
Oil & Energy  
Used the software for: 2+ years

### "Really excellent in securing internet activity"

June 24, 2021

5.0

WebTitan is my fast solutions for securing and shielding my internet connection health and preventing my computer from any attacks from spam and malicious attack.

Pros

I really like that WebTitan is working for me both for my work computer and my personal computer. It help me filtering the internet activities and blocking any suspicious traffic that my computer connect on. The GUI is really easy for a non technical user to implementing it in their system.

Cons

WebTitan support team is really passive and lacks of medium that they offer for us to connecting with them. I can only contacting them by email, and no other medium are available like phone number or live chat are supported. They should improve their support option.

Review Source

MI

Matt I.  
CFO/CIO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "WebTitan Review"

December 10, 2021

5.0

Great value for the service it provides for us. Eventually would like to use it with a Linux server environment down the road, but haven't crossed that bridge yet as we currently use Active Directory with M$.

Pros

Easy to install and could reuse old hardware for the installation, so helps keep costs down. Also once installed it requires minimal oversight since it runs on a Linux install. I like it is on premise as it is cost effective to manage.

Cons

Can't think of any right now as it meets our needs.

Alternatives considered

[OpenText Core DNS Protection](https://www.capterra.com/p/143127/SecureAnywhere-Web-Security/)

Reason for choosing WebTitan

Cost effective and local install with reusing hardware to keep costs down.

Review Source

MM

Michael M.  
Head of Infrastructure  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Great DNS proxy for the enterprise. "

October 16, 2021

5.0

Great product for its price point. Great support and generally enterprise grade solution.

Pros

Site and agent based option allows enterprise to provide workstation web filter within and out of corporate network. Relative simple to deploy in various reporting level to fit all situation. Deploys in hours for the most basic reporting detail.

Cons

User to request matching has gaps without agent on workstation.

Alternatives considered

[Cisco Umbrella](https://www.capterra.com/p/230907/Cisco-Umbrella/)

Reason for choosing WebTitan

Pricing and feature. Cisco is also tested to be too sensitive.

Review Source

DW

Dianna W.  
Library Director  
Libraries  
Used the software for: 6-12 months

### "Blocks what needs blocking"

February 14, 2023

4.0

I think the first year has a learning curve. After that, it isn't as hard to go through your program. I appreciate that it works in the back ground so I don't have to constantly observe the web sites used here.

Pros

The best part of WebTitan is not having to worry that illegal sites are being looked up in our business.

Cons

Soooo many sites are blocked, even IF they belong to allowed categories. I wish we could "ADD" sites to the allowed list directly from the email alerts. There are too many steps to get to the Add sites page. Plus, there are several times when an allowed page is blocked again.

Review Source

Mario Humberto A.  
analista de sistemas e desevolvimento  
Program Development  
Used the software for: 1-2 years

### "Excellente aplicativo para gestao de TI na industria"

June 20, 2022

5.0

Facil de usar na industria e empresas de grande portes como usinas fabricas de mineração e otimo que voce fica protegido e pode trabalhar na rede de trabalho com segurançã no ambiente da empresa

Pros

Facil de usar apos a implantação na rede da empresa, baseao em icloud, suporte na instalaçao do produto, para grande quantidade de equipamentos, excelente para industrias de grande porte, otimo na filtragem de conteudos e ataques na rede da empresa.

Cons

o preço, poderia ser mais acessivel o suporte demora um pouco no atendimento apos a implantação e otimo so usar

Alternatives considered

[Bitdefender GravityZone](https://www.capterra.com/p/58388/BitDefender-Enterprise-Manager/)[Xcitium Endpoint Detection & Resonse](https://www.capterra.com/p/154967/Comodo-Endpoint-Security-Manager/)

Reason for choosing WebTitan

Solução efiente para meus clientes empresariais industrias que tem grande trafego de dados e uso de multiplos usuarios na rede lan e wi-fi otima integração e filtragem de conteudos nas regras configuradas evitando ataques e perdas do servidor da empresa.

Switched from

[Bitdefender GravityZone](https://www.capterra.com/p/58388/BitDefender-Enterprise-Manager/)

efiencia e facil implantação suporte da equipe do produto ele otimo e consegue atender a necessidade de clientes empresarias de grande porte com grande fluxo de de dados, otimo na industria por que temos muitos tipos de usuarios e clientes e trabalhadores nem todos usam antivirus nos aparelhos.

Review Source

VR

Verified Reviewer  
Vice President, Operations  
Management Consulting  
Used the software for: 2+ years

### "Effective, Inexpensive, and Relatively Easy to Use."

February 6, 2018

5.0

Reduced spam, reduced viruses. User-controlled management of spam.

Pros

It does a good job of blocking spam and malicious content. The customized emails that can go out to individual users makes management so much easier. The support, when needed, is very good and very responsive; with what seems to be domestic resources to assist.

Cons

The only complaint I have is that there is not a "greylisting" override. Specifically, when a mail is expected, but is the first time being received by a specific email address, you need to wait upwards of 10 minutes (depending on the other party's server settings). I wish there was some sort of queue or override to get around this without disabling the feature.

Review Source

VR

Verified Reviewer  
IT Manager  
Architecture & Planning  
Used the software for: 1-2 years

### "Very easy to setup. Catches a LOT of spam."

February 6, 2018

4.0

The benefits from this software are in the thousands. About 1000 less emails per day. We block about another 3000+ per day before they even make it to the site. However, we also see that SpamTitan is blocking about 2-3 viruses per week. No matter how much protection you have, it is not enough. Spam Titan helps us with protecting our site from Ransomware/Viruses, and in general waste of time going through all of the banking errors of the United Bank of Africa.

Pros

The amount of spam stopped. It can be configured to work on a SHARED IP hosting with cPanel. I would have to lookup the rule I created, but it helps stop spam emails that originate from the server itself.

Cons

It is not possible to Blacklist TLD's. I have used the local vmWare version, it has a lot more customization settings. That is both good and bad, in that anything you have to adjust takes time, but it gives you better control.

Review Source

JM

Jason M.  
Senior Software Engineer  
Computer Software  
Used the software for: Less than 6 months

### "WebTitan Handles Our Needs Perfectly"

August 31, 2020

5.0

Content Filtering, Work Focus

Pros

I was able to deploy on routers for complete coverage of all devices connected to our network. It also had provisions for deploying on Mobile Devices. The price was very competitive considering the number of features we have access to. They also had the ability to white-list which was a key feature that others I've tried struggled with. Their customer service were very friendly and spent a ton of time with me before and after signup to get things implemented and troubleshoot any issues I had.

Cons

I had to setup Active Directory on my server to enable the capability of creating profiles unique to individuals. This is less of a problem with the WebTitan and more with my chosen method of deployment, but it was something I had to do to get full use of the features. Again, not their problem as a single router only sends traffic from one IP with no way to really know much about the client sending it.

Alternatives considered

[OpenText Core DNS Protection](https://www.capterra.com/p/143127/SecureAnywhere-Web-Security/)

Reason for choosing WebTitan

Combination of features, method of deployment, ease of administration, cost per user

Review Source

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