# Page 3 | WebTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is WebTitan the right Cloud Security solution for you? Explore 276 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/146034/WebTitan/reviews

---

WebTitan

4.5 (276)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 3 - Reviews of WebTitan

## Showing most helpful reviews

Showing 51-75 of 276 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Stan Y.  
VP Development  
Information Technology and Services  
Used the software for: Less than 6 months

### "As easy as advertised"

July 8, 2021

4.0

It does the job.

Pros

Most certainly the ease of deployment. Just change some DNS and/or DHCP settings and the firewall to use this DNS server instead of the "defaults" and you are started. Then a few checkboxes to decide what to filter.

Cons

The reports are nothing to write home about, and since I do not plan on actively monitoring the DNS requests, the reports would be a nice way to get a weekly summary. Likewise with the "alert emails" -- these rapidly become noise and you have to turn them off.

Alternatives considered

[Cisco Umbrella](https://www.capterra.com/p/230907/Cisco-Umbrella/)

Reason for choosing WebTitan

Cisco is out of our league. WebTitan is the better fit

Review Source

VR

Verified Reviewer  
SysAdmin  
  
Used the software for: 2+ years

### "We have been using WebTitan for 4 years now, it works and the customer support is good"

February 7, 2018

4.0

The product helped us filter out dangerous websites and keep our workstations virus free.

Pros

It's easy to install and configure. Administering it is an easy task, as you can generate reports and make change very fast and easy. The customer support team responds very quickly to your service requests and is quite knowledgeable.

Cons

We had a physical problem with our server and we had to reinstall on a new machine. Backups from v4 were not compatible with v5 of the software, so we had to reconfigure the webtitan instace manually from scratch.

Review Source

VR

Verified Reviewer  
Ingeniero de automatizacion  
Automotive  
Used the software for: 1-2 years

### "Muy buena aplicación "

March 29, 2023

4.0

Cuando lo usas puedes ahorrar bastante tiempo en tus labores óptimizando la seguridad.Cumple todo lo que promete.

Pros

Es sencilla de utilizar y tiene buena relación calidad precio.Configurarlo también es relativamente sencillo.

Cons

Me gustaría alguna funciónalidad más como poder marcar spam en el correo electrónico.Pero la aplicación cumple con lo que promete

Review Source

VR

Verified Reviewer  
President  
  
Used the software for: 2+ years

### "Very average product. Works fine, but feels very dated in usability and interface"

February 9, 2018

3.0

Less spam, since O365 spam filtering is woefully inadequate.

Pros

It does work fairly well at keeping out spam, and the daily summary emails of what is in the quarantine makes it manageable.

Cons

The interface feels horribly dated and has not improved at all since we started using it a couple years ago. It reminds me of early cpanel iterations in terms of UI. Also, the inability to manage what file extensions are blocked is a let down (be it add more, or let ones through that we need).

Review Source

VR

Verified Reviewer  
Specjalista ds. zakupów  
Wine and Spirits  
Used the software for: 1-2 years

### "WebTitan is a good software, easy to use and configure "

November 28, 2018

5.0

I think that this is a useful solution. WebTitan gives security and control of the content of the network. It's good that my company cares about cybersecurity and implemented this solution.

Pros

WebTitan is a good solution for filtering websites. Configuration is easy, usage is easy. This product has warning options when the user attempts to access unauthorized websites. In summary, a useful solution in companies.

Cons

This product does not have as frequent updates as we would expect. I think it would be better if there were more frequent updates. I think it's a necessity in this kind of softwares.

Review Source

VR

Verified Reviewer  
Chair Of The Board Of Directors  
Consumer Services  
Used the software for: 2+ years

### "We have been the Spam Filtering and I must say for the money they product performs well."

February 6, 2018

5.0

Pros

Very easy and intuitive web interface. Very simple to set up an HA pair assuming you have the licensing. Support has been very responsive and is able to correct and explain what occurred remotely.

Cons

If an email is caught it in Spam it's sometimes difficult to troubleshoot the root issue. Would like to see the email header and or body after its released out of quarantine.

Review Source

TB

Terence B.  
IT Coordinator  
Education Management  
Used the software for: 6-12 months

### "WebTitan"

April 27, 2022

5.0

Works well.

Pros

Ease of use. Easy to integrate. Good support.

Cons

I don't have any cons. WebTitan works well right out of the box. I was up and running in no time.

Alternatives considered

[SecurlyMDM](https://www.capterra.com/p/207806/SecurlyMDM/)[Cisco Umbrella](https://www.capterra.com/p/230907/Cisco-Umbrella/)

Reason for choosing WebTitan

We use Securly to monitor our Chromebooks. WebTitan monitors student BYOD.

Switched from

[Cisco Umbrella](https://www.capterra.com/p/230907/Cisco-Umbrella/)

Ease of use.

Review Source

VR

Verified Reviewer  
CAD Drafter / Cad Manager /Network Admin  
  
Used the software for: 2+ years

### "The software works as advertised. It's easy to configure, and requires very little maintenance. "

February 6, 2018

4.0

Pros

I like the simple and easy to use interface. It allows for the users to self regulate their spam emails. The option to get an additional email with the list of blocked emails is great.

Cons

My only complaint about the software is there is no ability to label an email as spam within outlook. This option would allow to reduce the spam email even further.

Review Source

aN

abdul N.  
IT Engineer  
Packaging and Containers  
Used the software for: 1-2 years

### "Easy administration of webfiltering"

November 11, 2020

4.0

good in web filtering easy to use, users idl time reduced. Webtitan tec Support closure time needs to reduce.

Pros

Management pane is one of the key feature I would say as best part in this product, easy to understand and ease of administration, accuracy on filtering is best,pulling out and drilling down on user's web access report saves lot of my time.cloud based hybrid solution gives us leverage of managing it from any where during this pandemic situation, OTG client helps us to manage users browsing even they are working from home. This is giving us an extra shield on our IT security.easy deployment across our infrastructure.

Cons

More time taking to close Support ticket.support conversation hapends only thru email, no chat or no telephone calls from support team. More time taking to apply new policy to users.

Reason for choosing WebTitan

Ease of use and pricing

Review Source

MR

Monica R.  
library board president  
Libraries  
Used the software for: 6-12 months

### "WebTitan"

February 17, 2023

4.0

The software is performing the functions we need it to do. However, the user interface is hard to learn and not being able to see the page of a site that has been blocked just because it is an unknown category makes it very hard to decide whether or not to allow it.

Pros

It provides CIPA protection to our patrons at a reasonable price.

Cons

When we are notified by WebTitan about a website that has been blocked or is questionable, we can't even check it out to see if we should allow it because it is blocked even at the administrative level. It would be nice to at least see a preview of the site so we could make an informed decision. Instead, we have to guess based on the web address and block everything that we aren't totally sure of. It would REALLY be nice to see a preview in the notification e-mail and the option to block or allow it from there.

Reason for choosing WebTitan

Price and advertising

Review Source

CF

Cody F.  
Director of IT  
Financial Services  
Used the software for: 1-2 years

### "OpenDNS features without the Cisco pricing"

November 5, 2020

4.0

I have had nothing but good experiences with WebTitan. This includes support and billing services as well as product functionality.

Pros

We replaces an onsite Barracuda webfilter 410 with the WebTitan service and did not miss a beat.

Cons

What's not to like. No hardware to maintain, simple setup, more than adequate reporting, similar feature list to competitors.

Alternatives considered

[Barracuda Web Security Gateway](https://www.capterra.com/p/178585/Barracuda-Web-Security-Gateway/)

Reason for choosing WebTitan

WebTitan was an easy choice after comparing features and pricing.

Switched from

[Barracuda Web Security Gateway](https://www.capterra.com/p/178585/Barracuda-Web-Security-Gateway/)

Retired a physical Barracuda Webfilter 410 after 5 yrs.

Review Source

Garry K.  
Director of IT  
Automotive  
Used the software for: 2+ years

### "Webtitan and TitanHQ's other products are a great blend of functionality and ease of use. "

February 12, 2018

5.0

Easy to use and easy to setup and maintain.

Pros

Ease of use is important for my company so my assistants can help monitor and adjust settings as needed. TitanHQs support is great as well.

Cons

It can take a little time to tweak content settings sometimes but it's still faster than the other firewall products I've used in the past.

Review Source

VR

Verified Reviewer  
IT Operations Engineer  
Wholesale  
Used the software for: Less than 6 months

### "Great Spam Filter"

November 25, 2019

5.0

In the past 3 months we used it, it's been great! It's greatly minimized spam emails that have gotten through and has really helped with any issues that spam emails can bring.

Pros

It's great at what it does. Once you get all of the settings configured, it becomes very good at blocking spam so that it doesn't come in. By default it's pretty restrictive, but that's been helpful to start. We just lightly loosened it to the settings we needed.

Cons

There's not a way to bulk add email addresses to the list of monitored emails. You have to add them one by one. Support told me that this is a coming feature.

Review Source

Janus M.  
Not Applicable  
Music  
Used the software for: 6-12 months

### "SpamTitan is well worth it!"

February 13, 2018

4.0

SpamTitan HQ Almost made Spam a thing of the past for me, while I can still deliver and white/Black list, from the daily report, in my inbox.

Pros

SpamTitan eliminates about 98% of my unwanted emails. By means of its algorithm. and the centralised filter.

Cons

For an untrained individual like myself, it was not so easy to set up. I am still missing a feature to add senders or domains to black/white lists directly from the outlook interface. On both the Office 365 online interface, and Mac OS install (I do believe this feature exists for the windows installment of Outlook). I would also like to see the option of user blacklisting by content.

Review Source

KS

Kevin S.  
Owner  
Computer Networking  
Used the software for: 1-2 years

### "G&S Computing Review"

February 24, 2023

5.0

Pros

None that I can think of................

Cons

Everyone was great at first. Since then support has been some of the worst I've dealt with out of any of our software vendors. We have had an issue ongoing for over a month and support just closed the ticket without resolving after we have been waiting on a "fix". No one can get back in touch with us within a week, reporting stinks, and since you all upgraded the portal, we cannot even get the policy page to load for our client. Promises of fixes and resolutions for weeks. We are looking to cancel service now and move to another solution with better support/features. Not happy in the least.

Review Source

BM

Brian M.  
IT Director  
Insurance  
Used the software for: 2+ years

### "Webtitan Cloud Good For the Cost"

November 5, 2020

4.0

Inherited product when starting new position, overall happy with the product and cost is on the low side. Features seem to be better in some of the other offerings we are evaluating, Cisco Umbrella as an example.

Pros

Cloud based management with proxies onsite. Easy to change rules and allow one time access to blocked sites for approved use. Logging is good.

Cons

Remote users, laptops and home users are not protected when off company network. Relying on the proxy servers as dns servers works great when onsite. Has a hard time with Remote Desktop Servers, identifying users... these may be misconfigurations but we have not found an easy way for their WADA to break out RDS users.

Review Source

Joel S.  
CIO/ Director of Information Technology  
  
Used the software for: 2+ years

### "Very easy to use and works better than more expensive products. "

February 6, 2018

5.0

Pros

The gui and setup are very easy to use. Network integration was easy and rule setup was very user friendly.

Cons

Slower response time for when I need in depth reports on specific users and their internet utilization.

Review Source

MR

Mike R.  
Service Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Webtitan - works well but hard to troubleshoot"

November 12, 2020

4.0

Pros

It seems to work as advertised with very little management of it.

Cons

Troubleshooting through history is very limited. Without setting up a syslog server to send logs to, it only has it's history page to look through. Within this page: - I can only filter by day, but not using a specific time range in that day. - I cannot search by destination using the FQDN, although it gives the field - I cannot filter by Effective Policy - I can filter by user, but due to the setup on the site, much of the user shows up as Anonymous - There is an export feature, from which I can use Excel to do my searches, but it only exports the records visable on that one page. With the amount of endpoints I'm using, that is only about 6 mins worth of logs.

Review Source

Randy Q.  
Software Engineer  
Internet  
Used the software for: 1-2 years

### "The most fundamental, widely used robust and effective system"

January 17, 2019

5.0

If I talk about my overall experience, I would say WebTitan is outstanding software that helps me a lot in minimizing viruses.

Pros

The thing I like most about WebTitan is that it is extremely easy to use and configure. I like its' clear interface. It let us block malicious content and spam easily. It is no doubt an amazing product helping us a lot in kicking out harmful bad stuff. It is helpful in integrating with other network simply. I love its responsive support. Furthermore, in order to filter websites WebTitan is the best solution.

Cons

There is not anything to dislike about WebTitan as it fulfills all the needs of our company. I never face any problem whenever I use this product. It is a flawless app with lots of benefits. It has made my work easier for me.

Review Source

JS

Jesus S.  
IT Manager  
  
Used the software for: 2+ years

### "Not works as announced"

February 6, 2018

2.0

WCCP integration

Pros

The top feature for us was the integration with Cisco ISR. It is really easy to switch on/off webtitan without affecting the user: Just an access list membership in wccp configuration does the trick.

Cons

Integration with AD does not work. Unless you push some agent to the client, the product does not consistently work, neither by static IP nor by any other means.

Review Source

Response from TitanHQ

August 23, 2018

Hi Jesus, Thanks for your review of WebTitan. I'm disappointed to hear that the solution didn't deliver as it usually does with our other 7,500 customers. Our AD integration works very well when you use our agent - this has been developed further over the last two years. We should try again. I've asked your account manager to reach out. The product will work consistently for you once we get the set up sorted, Kind regards, Dryden Dryden Geary, Marketing Director, TitanHQ dgeary@TitanHQ.com

MS

Muhammad S.  
IT Co Ordinator  
Information Technology and Services  
Used the software for: 2+ years

### "Web Titanic"

September 23, 2018

4.0

Pros

Its a great SAAS proxy server. You can allow and block website base on their types. You can whitelist some domain so they never get blocked if they are under blocked category. You can Blacklist some domain so they are always blocked if not included in blocked category. You can add role based user for management. I really like creating and installing Certificate to by pass or allow traffic for specific period of time. It make management so easy. I really like the alert functionality that can notify you if someone tries to access restricted websites

Cons

It doesn't provide any feature to disable addon on browser, so user can bypass it by installing vpn plugin. They doesn't provide any support to integrate Certificate with MSP like Kaseya, so if you have big network, its very difficult to install certificate on each endpoint using conventional way. You cannot add more than one email in notification.

Review Source

Dylan E.  
Software Programmer and Security Officer  
Information Services  
Used the software for: 6-12 months

### "The ultimate antispam system"

September 29, 2018

4.0

It protects our websites and services from bots, spam and malware.

Pros

Webtitan is a DNS filtering system and is updated daily to exclude malware. It is easy to use and the price is low. Generally it does a good job detecting and blocking known sources of spam/malware.

Cons

When you first start using this system, make sure to monitor it repeatedly, because it can often mistakenly 'greylist' or 'blacklist' unknown sources. As time goes by you will encounter these false positives less and less.

Review Source

James W.  
System Engineer  
  
Used the software for: 1-2 years

### "Good, simple, reliable software."

December 20, 2017

4.0

Pros

Set up is a breeze and maintenance is virtually nonexistent. It really is an easy product to implement.

Cons

Web Titan is a little pricey in my opinion, but I guess it is within market value. I would also like to see an option to filter by locatio within History reporting.

Review Source

DA

Dominic A.  
CISO  
Financial Services  
Used the software for: 1-2 years

### "WebTitan"

February 24, 2023

4.0

fine. Nothing great nothing bad.

Pros

does what i need it to do and it does that well.Does not try too do too muych more

Cons

quite convoluted to get it going si nearly gave up

Review Source

BM

Brian M.  
CIO  
Outsourcing/Offshoring  
Used the software for: 2+ years

### "WebTitan is a great product for companies that want very granular control over user web filtering"

July 13, 2018

4.0

It fits all of my needs for web filtering across my organization

Pros

I have incredible control over my users' web filtering and great reports that can be automatically generated and delivered. It's fairly easy to use from an administrative perspective and provides great flexibility. I currently have 350 seats over 4 offices with each office having slightly different web filtering needs and I have no problem accomplishing it with WebTitan.

Cons

They don't really put out many software updates. I think the last one was from 9 months ago, now. They do keep up with definitions for categorizing websites, but actual software enhancements do not get pushed out very often.

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.