# Page 4 | WebTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is WebTitan the right Cloud Security solution for you? Explore 276 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/146034/WebTitan/reviews

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WebTitan

4.5 (276)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of WebTitan

## Showing most helpful reviews

Showing 76-100 of 276 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DV

Daniel V.  
IT Manager  
Retail  
Used the software for: 2+ years

### "Good & cost effective solution to manage & control your WEB internal users access including monitor"

February 12, 2018

4.0

WEB filtering & content management

Pros

Easy to administer , setup group and tailor WEB access to our corporate WEB user , do have good reporting tools and some protect ion where our users base can go on the internet.

Cons

This software could benefit if it add option to restrict & control apps that can run on the internal network. This would offer better protection again malware that usually kick of an small application or script to download their malware payload

Review Source

MG

Michael G.  
IT consultant  
Information Technology and Services  
Used the software for: 1-2 years

### "Webtitan "

October 15, 2021

4.0

performs well good support

Pros

functionality the cost was reasonable good support

Cons

need to setup local dns proxy management of whitelist doesn't always work as expected

Alternatives considered

[Symantec Endpoint Security](https://www.capterra.com/p/227396/Symantec-Endpoint-Protection/)

Reason for choosing WebTitan

price functionality

Review Source

Saleh B.  
Director of Information Technology  
Consumer Services  
Used the software for: 1-2 years

### "We were safe from Ransomware worst hits and our email accounts very clean of any illegitimate email"

February 12, 2018

5.0

Pros

Multi layered filtering techniques and automated setup let you start directly with minimal configurations.

Cons

Sometimes defining Filter Roles requires some sort of knowledge on information security techniques.

Review Source

DJ

Dalton J.  
Founder / Executive Director  
  
Used the software for: 6-12 months

### "I needed a spam filtering service for our nonprofit's website."

February 13, 2018

5.0

Pros

The software works behind the scenes, allows me to add sites I want blocked, or choose from lists generated daily (as spam comes in), and block them as desired. I also can release or whitelist based upon my desire to see more info from the blocked email.

Cons

Kaspersky has a bad reputation in the USA. I have sent a question to the company about this, but received no response to date. This software uses their tools to do its work. Also, some emails I want to see come through, and then in the reply thread, an email that has passed to me gets blocked as the original sender replies to me. Then I have to look for it, whitelist it, (sometimes even copy / paste that email address in my approved senders list) to ensure the thread to continue.

Review Source

DB

Daniel B.  
Director of Technical Services Delivery  
Information Technology and Services  
Used the software for: 6-12 months

### "Better than I expected."

April 12, 2019

5.0

This is a great product and solution 10/10.

Pros

Very simple setup, migrating clients from the old service was extremely quick and on boarding of new clients is just as quick. The reporting features are easier to configure and the information is presented in a much better format. Content filtering includes the ability to block ad domains, granted this doesn't catch every ad site but enough that it makes a difference. The best part is the free support. Tickets can be opened by a phone call or through a web portal. I've gotten rapid responses and quick resolutions to any request I've made.

Cons

I've really been racking my brain on this one and I can't thing of anything I, my company, or my clients dislike about this solution.

Review Source

BL

Brad L.  
Information Services Manager  
Graphic Design  
Used the software for: Less than 6 months

### "Very pleasant experience."

July 8, 2021

5.0

The software is inexpensive compared to competitors, but does not lack in functionality, design, administration, and customer service. The roll-out was simple to both Mac and PC users. The reporting and dashboards are very informative and easy to understand. I am very pleased overall with this product.

Pros

The admin console for this product is simple, informative, and easy to navigate.

Cons

We had issues integrating with our existing endpoint protection software for our Mac users.

Alternatives considered

[Cisco Umbrella](https://www.capterra.com/p/230907/Cisco-Umbrella/)

Reason for choosing WebTitan

WebTitan is a better fit than Cisco Umbrella for us due to cost, ease of use, and is not an overkill of functionality for our business needs.

Switched from

[Cisco Umbrella](https://www.capterra.com/p/230907/Cisco-Umbrella/)

Cost and ease of use.

Review Source

PK

Paul K.  
Business Owner  
  
Used the software for: 2+ years

### "Simply works..."

February 9, 2018

5.0

The main benefit is having the confidence that the product will perform the needed job without constant attention and/or tinkering.

Pros

Does it's intended functions, Does it very, very well, and requires minimal hands on time from IT staff. Overall, a highly satisfactory product.

Cons

Initial configuration can be a bit time consuming, but that's more due to the nature of the product and function than any deficiency in Web Titan itself.

Review Source

John E.  
Software Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Webtitan works well. Support is great "

March 30, 2019

4.0

Pros

Webtitan is very easy to configure and use. I like the High level of flexibility it has. Filtering can be set to be very simple or can be set to handle complex situations. It's very good at stopping spam. I also like the reliable support. They're quick to respond to any issues.

Cons

It's difficult finding issues with this software. I can't think of any con.

Review Source

MK

Michael K.  
IT Coordinator  
Government Administration  
Used the software for: 2+ years

### "Solid product that has the functionality we need to keep the bad stuff out."

February 6, 2018

5.0

Easy to use, yet does a great job in stopping most of the bad stuff through.

Pros

The level of protection against the bad emails that are floating around. The software is easy to use and configure based on what our evolving needs are. Over the years of use, I'm happy we made the switch from the previous software to Spam Titan.

Cons

I found that the factory defaults were perhaps a little too restrictive to begin with, which resulted in some false positives. However, tweaking the threshold values was relatively easy in order to make the false positives disappear and get the emails we wanted to receive.

Review Source

VR

Verified Reviewer  
Incident Manager  
Insurance  
Used the software for: 2+ years

### "Out of the box web filtering solution"

May 15, 2018

5.0

Pros

Good real-time reporting HR can can be given a role to maintain blacklists/white-lists/individual user permissions Customization - time of day, categories etc AD integration - reports on the user rather than IP address Great support

Cons

No viable cloud solution yet to report back based on user (just reports on IP address) Trouble implementing or upgrading with a complex internal domain

Review Source

VR

Verified Reviewer  
R&D Summer Intern  
Defense & Space  
Used the software for: Less than 6 months

### "GREAT customer support, fulfilled the intended use."

January 19, 2018

4.0

Pros

This is an excellent piece of software for companies to manage the websites their users are visiting. It prevents malware as well. The user interface is fairly easy to use and the installation is quick and user-friendly. There is not really much maintenance required, only to whitelist or blacklist certain sites (as addressed below). Great product overall!

Cons

There are some websites that get blocked that shouldn't, and other websites slip by that shouldn't. I imagine this is not the hardest fix and that the team will be working on small issues like this. There is a blacklist and whitelist feature that will fix these issues on an individual basis as well.

Review Source

KG

Kendall G.  
IT Manager  
Computer Hardware  
Used the software for: 1-2 years

### "Great product that just works"

July 13, 2021

4.0

Great company that has top notch support and a solid product.

Pros

Set up and integration are a breeze. Monitoring is top notch.

Cons

The user integration requires a software be installed on your domain controller.

Review Source

kJ

keith J.  
IT Systems Engineer  
Medical Practice  
Used the software for: 2+ years

### "Overall its been good"

February 6, 2018

4.0

Filtering users from bad websites and ease of usage

Pros

Its easy to use . Web filtering is easy to turn on and off. User imports are simple too. Customer support is been good.

Cons

The reporting part is not nearly as good as Websense product was. Its not even close. . Also we cannot filter individual users for more than 1 ip address to bypass the filtering which is a big pain point for us.

Review Source

Corey J.  
IT Administrator  
Furniture  
Used the software for: 6-12 months

### "Excellent spam filter"

February 6, 2018

5.0

Increased our insight into spam

Pros

Microsofts Spam filtering is garbage, anyone who has used it knows this, Spam Titan leverages a large database of spam to help filter out more of the unwanted garbage. It creates a nice report to email to users on what was blocked and gives them a chance to whitelist it.

Review Source

GB

Gregory B.  
IT Director  
Legal Services  
Used the software for: 2+ years

### "We used it as our proxy server and it was helpful in looking at useless traffic. "

February 6, 2018

4.0

A web proxy is a 'must have' piece of IT infrastructure today.

Pros

Fairly easy to use - the interface is ok and similar to SPAMTitan. We were very satisfied with SPAMTitan and so we also then went with WebTitan. Both products are still being employed today. Because of WebTitan we banned music streaming which was killing Internet bandwidth.

Cons

Not so much a complaint but observation: there has not been any update to the product in a long time. This may in fact be a good thing, but i wonder if also it might be a lack of commitment? The same is true for SPAMTitan.

Review Source

CK

Curtis K.  
IT Manager  
Construction  
Used the software for: 1-2 years

### "1st year with WebTitan"

November 9, 2022

4.0

Pros

It is very intuitive once it is all set up. The #1 pro is that it also blocks the wifi network. most types of software like this does not with out some complicated setup.

Cons

It has a few hiccups. Especially with the remote setup. The #1 thing I wish it did, and would be the only reason I would go to something else, is I wish it tracked Bandwith usage.

Reason for choosing WebTitan

Good reviews.

Review Source

Diego B.  
CEO  
  
Used the software for: 2+ years

### "Excellent product, excellente support!"

February 6, 2018

5.0

Pros

It is a very robust system, which has many features that its competitors do not have. Its ease of administration makes it very friendly. We have it in our catalog of indispensable security tools.

Cons

Not facilitate the creation of personalized reports. Not generation of performance alerts to the administrator.

Review Source

Esteban R.  
Cloud Evangelist  
  
Used the software for: 6-12 months

### "In General is good, the support can be better"

December 19, 2017

5.0

The control that you have of the internet consumption is great!

Pros

Easy to use and easy to implement. Is a great tool to manage the internet of your user. In General everyone is happye.

Cons

The Support team is small every time i made a request the same guy answer me, and is not really 24x7.

Review Source

mustafa D.  
tülomsa  
  
Used the software for: 1-2 years

### "excellent"

February 7, 2018

4.0

work excellent

Pros

a system that works very nicely. very fast. easy to use.the company is scratching its needs.very nicely

Review Source

VR

Verified Reviewer  
VP Product Planning & Design  
  
Used the software for: 6-12 months

### "Great essential platform for DNS-based web filtering"

December 19, 2017

3.0

We were able to complete our offering making it more appealing to certain customers who need web filtering capabilities on their hotspot services.

Pros

Multi-level account management makes it easy to provide managed services. It also provides white-labeling capabilities and private/local instances deployment. In general, the platform met our expectation and allowed us to resell the product effectively with a managed service offer. The categories are rich and updated, the classification of the website works very well. Pricing is reasonable. The interface is fast and responsive. The documentation is well done and minimizes the time to learn. The support team is responsive and always available.

Cons

Usability and user interface are a bit dated. APIs can be improved. Pricing model includes metrics (per IP Address) difficult to map on real deployment when in the network there are NATs and gateways. The activation of accounts could implement smarter ways to handle and deliver credentials.

Review Source

Ashleigh C.  
IT Specialist  
Information Technology and Services  
Used the software for: 1-2 years

### "Superb and stable way of web filtering platform across my organization."

August 2, 2018

5.0

Pros

WebTitan software is a very powerful and effective tool. It is not much expensive and really easy to use. We can block spam and malicious content with the help of this software. One can make management easier by sending customized emails to the individual users. It is a best way to reduce spam and viruses.

Cons

I do not have any complaints about this software. One of the con I can write about is that this software cannot put several software updates. This software should have option to block TLD's.

Review Source

BL

Brandon L.  
IT Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "DNS filtering is a key component to first line defense"

August 23, 2022

5.0

This product has help us thwart incoming attacks by limiting exposure on initial domain name searches.

Pros

The ability to monitor DNS traffic both onsite and remote locations. The ease of installation and the ease of management.

Cons

Would like to see better reporting tools and bulk download of logs.

Reason for choosing WebTitan

This product works well and allowed us to save a great deal over Cisco's Umbrella product!

Review Source

VR

Verified Reviewer  
Support Engineer  
Computer & Network Security  
Used the software for: 1-2 years

### "WebTitan"

November 6, 2020

4.0

It is a tool that in cost and ease of use is better than other solutions that compete with Webtitan, the solution is implemented quickly, there are no setbacks in navigation, the functionality of web filtering is completely transparent.

Pros

Easy to implement, easy to use, it is a very intuitive solution, it records all internet requests.

Cons

For the implementation or creation of users by active directory it is necessary to do another push in another virtual machine, it does not come within the same webtitan.

Review Source

DA

Derek A.  
Network Mgr.  
Furniture  
Used the software for: 2+ years

### "Easy to use, works well!"

February 6, 2018

4.0

WebTitan has provided us with a stable web filtering platform that has worked well for us for many years. We feel comfortable that it is blocking and restricting as we have configured it to do so.

Pros

WebTitan is fairly easy to setup. It is available as a cloud based solution or on prem. You can get as simple or as complicated with your filtering as you like, it will handle most situations with ease.

Cons

There are still some issues with mis-classified sites being blocked when they should not be. The web interface could be updated a bit and organized a little better.

Review Source

SS

Sobek S.  
IT Manager  
Construction  
Used the software for: 2+ years

### "Once set up all is working as it should."

February 7, 2018

5.0

A great web filter. It keeps our network safe from threats. We get blocking done to anything that can cause damage or anything that may be inappropriate.

Pros

Good experience from end to end. The Sales and Engineers went above and beyond to support implementation and set up.

Cons

Not quite as easy to set up as we'd like, but certainly well done once you get it going. The impressive platform, technology, and support services, alongside being Cloud-based and with an excellent roadmap for innovation. We would have no hesitation in recommending to other companies.

Review Source

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