# Page 7 | WebTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is WebTitan the right Cloud Security solution for you? Explore 276 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/146034/WebTitan/reviews

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WebTitan

4.5 (276)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of WebTitan

## Showing most helpful reviews

Showing 151-175 of 276 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JB

Jamie B.  
IT Manager  
  
Used the software for: 1-2 years

### "WebTitan has been an excellent product for us."

February 6, 2018

5.0

Easily track where and when our people are going on the internet.

Pros

WebTitan is easily configured and tech support has been very responsive. Based on the cost to functionality, there is nothing close in the marketplace.

Cons

Could have a little more granular per user setup. Example a slight change to one policy based on a certain user.

Review Source

DD

Dustin D.  
Systems Administrator  
  
Used the software for: 1-2 years

### "Used it to block spam"

February 9, 2018

4.0

Pros

Blocked spam, allowed users to manage their own filters, tied in with AD for ease of use, outlook plug in was nice.

Cons

didn't block some spam, occasionally would let something through, previously mentioned outlook plug in would bug out sometimes requiring a restart of outlook or occasionally a reinstall of the plugin.

Review Source

RP

Rick P.  
Cyber Leader  
Food Production  
Used the software for: 2+ years

### "Basic, mid level product."

July 13, 2021

3.0

Pros

Fairly easy to implement as SaaS service, but still needs a service installed that runs on all endpoints.

Cons

It needs the ability to block nefarious sites at a more granular level. Anonymous reporting is too vague and too pervasive.

Reason for choosing WebTitan

Price point, known to some of our team.

Review Source

VR

Verified Reviewer  
Managing Director  
  
Used the software for: Less than 6 months

### "Excellent product works flawlessly"

July 12, 2018

5.0

Pros

Ability to create separate policies for each user on shared systems which are part of a workgroup and not only domains.

Cons

The interface is a bit outdated, a more modern interface would be desired. Reports are a bit difficult to navigate.

Review Source

JF

Josh F.  
Owner  
  
Used the software for: 1-2 years

### "This is pretty good, and the cost is reasonable."

February 6, 2018

3.0

Pros

It catches almost all spam and viruses, that is great. Once it is setup, the users don't have to do anything, it just works.

Cons

Some legitimate mail is caught that does not go into the quarantine and requires the spamtitan technicians to manually modify the configuration on their side, not in our control panel.

Review Source

RR

Robert R.  
IT Specialist  
Oil & Energy  
Used the software for: Less than 6 months

### "Capable Web Filtering Solution"

September 10, 2018

4.0

Overall WebTitan is a great solution for web content filtering and reporting. For us, it seemed to have everything we are looking for. The sales reps we were in contact with were very helpful as well.

Pros

WebTitan was fairly easy to setup and was up and running in a few minutes. The reporting is not perfect but for our company, it gave plenty of information to gain insight into what our users are doing on the internet. I even like that there is a solution for users that work part of the time outside the office.

Cons

It would be nice if the video categories were broken down a little more. There is a category for media/streaming but it seems to block every page that has a video embedded. It would be nice for there to be a "streaming" category only that would block things like Netflix and Hulu but still leave stuff like news sites unblocked.

Review Source

VR

Verified Reviewer  
AE  
  
Used the software for: Less than 6 months

### "Did a great job for what it is"

February 6, 2018

4.0

Pros

This software did the job it was designed to do and has made life easier to work with and the web protection better.

Cons

It was a bit cumbersome to set up and needed more time to evaluate all the features functions that it had.

Review Source

Sebastian A.  
President  
  
Used the software for: Less than 6 months

### "Easily to configure, easy to deploy and transparent to users!"

February 6, 2018

5.0

Pros

I love the ease of use! The reporting is simple to use while providing you with all the info you need to see.

Cons

I wish it were a bit more customizable. It would be good to be able to white label it for our customers.

Review Source

TR

Ted R.  
IT Manager  
  
Used the software for: 1-2 years

### "WTC software is fairly stable and solid, customer service is excellent, price is reasonable"

February 6, 2018

4.0

Pros

Relative ease of deployment and administration Software works reliably The company, customer service and development team has been good to work with Licensing reasonably priced

Cons

Interface and feature set is rough around the edges Reporting features are weaker than they could be

Review Source

PA

Phillip A.  
IT  
Construction  
Used the software for: 6-12 months

### "WebTitanReview"

September 18, 2020

4.0

Pros

the setup was easy, catching spam, sales agent was responsive

Cons

The interface is a little out of date and customer service for technical support it's hard to get someone on the phone , it's usually support from just emailing.

Review Source

BH

Brad H.  
IT Lead  
Printing  
Used the software for: Less than 6 months

### "Does what it promises"

February 9, 2018

4.0

Spam filtering primarily. I have gained a lot of time from not having to deal with constant whitelist/blacklist requests from my users as they can manage their own quarantines now. I have also gained some peace of mind knowing that emails are not being delayed by minutes/hours/days unlike our last service.

Pros

The interface is clean and quick. Emails are never delayed and instantly delivered when requested. It has been very reliable and causes me to spend far less time dealing with user issues than other spam filters we've used in the past.

Cons

The interface can be confusing and sometimes requires round-about ways to do things that should be straightforward and simple (such as blacklisting). Also it requires HEAVY use of the whitelisting feature because it will quarantine random emails from a long conversation for no apparent reason.

Review Source

CA

Carlos A.  
Operations Manager  
Telecommunications  
Used the software for: 1-2 years

### "Amazing Product"

February 6, 2018

5.0

Pros

Ease of Use and design flow. Vary understandable product and most effective. Would recommend this to anyone.

Cons

Nothing Really. It is a complete package. Support services can be a bit faster in their response but once communication is established problems get solved.

Review Source

SS

Steve S.  
IT Manager  
  
Used the software for: 1-2 years

### "Good spam filtering software"

February 6, 2018

4.0

Pros

Cost effective, very flexible spam filtering software that gave me the ability to assign different user groups and easily monitor malware/spam activity.

Cons

Interface is a little terse - have to drill down a bit too far IMHO in order to access trusted/blocked list

Review Source

DL

Drew L.  
IT Support  
  
Used the software for: 6-12 months

### "Outstanding"

February 6, 2018

5.0

Pros

The software is very easy to use, and very easy to configure. the support offered by SpamTitan was sensational at all times, enabling me to roll out the filter in a timely manner, with zero effect on business. the value we have gotten has been amazing, and we have seen a roughly 90% drop in visible spam

Cons

The layout can be a bit hard to navigate for the first time, but once you know your way around, its a breeze

Review Source

AS

Alan S.  
IT Engineer  
Consumer Services  
Used the software for: 1-2 years

### "Great Product and Service! "

December 12, 2017

4.0

Geart WEB filtering

Pros

It's simplicity to the end user. Also very impressed with the customer service. They are very professional and responsive.

Cons

The filter is DNS based which runs into issues with cached sites in the browser and dns entries locally cached.

Review Source

JM

Jennifer M.  
IT Manager  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "We are pleased..."

February 6, 2018

5.0

Pros

This product has drastically reduced our inbound Spam. I like that I can set thresholds so that the definitely junk items my users don't have to weed through to find the legitimate emails.

Cons

I wish there was a way to send spam reports multiple times a day, vs 1. There are a few mailboxes that we have for customer orders and such, that it would be better to have the summary report come more regularly.

Review Source

DC

David C.  
Engineering manager  
  
Used the software for: 1-2 years

### "Reduced spam delivery over our in-house use of rtbl checking. "

February 11, 2018

4.0

Pros

Simple way to offload the task of spam filtering from our in house mail server to webtitans cloud based service.

Cons

Better support for checking the reputation of dkim verified domains. Appears the is no support or dkim reputation not used.

Review Source

ES

Edward S.  
Dir Information Security  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "WebTitan Review"

July 20, 2021

4.0

Pros

Cost and ease of deployment. We were able to deploy within hrs.

Cons

Agent is needs to be matured. Securing DNS traffic via the agent is problematic. We decided against using the agent.

Review Source

SL

Steve L.  
IT Manager  
Financial Services  
Used the software for: Less than 6 months

### "Not bad"

August 31, 2020

4.0

Pros

Implementation is easy, adding sites to the white/blacklist is simple. Creating policies is overall pretty smooth, have had to contact support a couple of times.

Cons

The DNS Proxy is another annoying black box VM to have to "maintain".

Alternatives considered

[Zscaler](https://www.capterra.com/p/175516/Zscaler-Internet-Access/)

Reason for choosing WebTitan

Much lower price, a simpler product that did what we wanted.

Review Source

SP

Steve P.  
Systems Administrator  
Hospitality  
Used the software for: 6-12 months

### "Web Titan"

November 21, 2018

5.0

It does its job without causing me any problems. I don't have to waste time trying to fix things

Pros

It just works. It sits in the background and does a thorough job on monitoring and protecting your network. It very rarely causes any problems and all i generally have to do is occasionally blacklist or whitelist something

Cons

The cost is a little high but, like anything, you get what you pay for

Review Source

AM

Arron M.  
Owner  
  
Used the software for: 1-2 years

### "No more calls from ISP for illegal content downloads on our public WiFi"

February 9, 2018

5.0

Pros

The price is better then OpenDNS and that I can get a daily report emailed to me of blocked request.

Cons

The renewal process is a little aggravating . Wish there was a way to just do it through the dashboard

Review Source

CS

Chris S.  
CTO  
Information Technology and Services  
Used the software for: 6-12 months

### "Good Value, but a nit buggy"

July 11, 2018

3.0

An alternative to Cisco Umbrella that most people can afford.

Pros

Good value for what you pay for. Has all the core needs for an MSP. Web categories work well and is simple to use.

Cons

Missing some major features. Web browser support is always behind.. Chrome TLS issue. IPV6 Support is not there. Cant run the DNS proxy in Azure or AWS, Needs multiple customer Admins.

Review Source

VR

Verified Reviewer  
Owner and resident slave driver  
  
Used the software for: Less than 6 months

### "It does what it says it will do!"

December 19, 2017

5.0

Pros

Once installed, the software showed me every single web url accessed, in real time, allowing me to monitor and observe the websites my user visited.

Cons

The only problem I had was that my internet service provider would not allow me to modify the network gateway to observe all web traffic, forcing me to install it on each user's computer. Without an official IT department in my small business, this made it hard to monitor the user's traffic without their knowledge.

Review Source

MP

Mike P.  
IT Director  
  
Used the software for: 6-12 months

### "Quick and easy"

July 10, 2018

4.0

Easy deployment of web filtering

Pros

Fast setup and deployment. WebTitan interface allows you to manage every user and setting from the single console

Cons

The interface doesn't show the DNS address. It also isn't as intuitive as other competitors. Not a big deal, but those would be nice to have. There is also no support for workgroups, must have AD

Review Source

Jeff G.  
President  
Computer Networking  
Used the software for: Less than 6 months

### "We have had good experiences with SpamTitan"

December 12, 2017

5.0

Pros

We like that all of the filtering options happen in the cloud ,, and they don't consume our bandwidth.

Review Source

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