# Page 8 | WebTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is WebTitan the right Cloud Security solution for you? Explore 276 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/146034/WebTitan/reviews

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WebTitan

4.5 (276)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 8 - Reviews of WebTitan

## Showing most helpful reviews

Showing 176-200 of 276 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DB

Daniel B.  
IT Manager  
Legal Services  
Used the software for: Less than 6 months

### "Excellent product that performs exactly as we require"

July 29, 2019

5.0

Pros

We use the software to monitor internet usage and filter out content we may not wish to expose to our staff or network. The software sits there doing it's job with no noticeable performance hit and very few false positives.

Cons

Getting up and running is fairly straight forward with a simple DNS change. There are extra steps however for SSL sites which will involve you installing a SSL certificate onto each users desktop / device. Group Policy can assist.

Reason for choosing WebTitan

Price, features, performance.

Review Source

VR

Verified Reviewer  
Head of IT Services  
Information Technology and Services  
Used the software for: Less than 6 months

### "Good value, robust protection"

May 7, 2019

4.0

Pros

Good price, easy to setup, good filtering

Cons

Portal has a dated look. Could be a bit simpler to setup

Review Source

CD

Chad D.  
Systems Engineer  
  
Used the software for: Less than 6 months

### "Set it and forget it. It just works."

July 16, 2018

5.0

Pros

We have experienced very few false positives. The support is fantastic; I have yet to experience an issue that they have not been able to help me figure out.

Cons

The only thing I do not like is how the policies apply. The policies are not cumulative, so I am managing three separate policies, adding exceptions to each when they are identified. It would be nice to have a baseline policy, and then further exceptions or settings based on the AD user accounts or groups.

Review Source

sN

santoshkumar N.  
Manager-Network & Security Operations  
Information Technology and Services  
Used the software for: 6-12 months

### "WebTitan"

August 26, 2020

4.0

Overall its good and easy to access

Pros

Easy to access and price is also reasonable

Cons

OTG should be stable. Issues observed in OTG

Review Source

KW

Ken W.  
IT Administrator  
Restaurants  
Used the software for: 6-12 months

### "Works great for our 22 locations"

December 20, 2017

5.0

Keeps employees from mis-using work computers

Pros

The stability of operation. There's never been an issue of web blocking. The tracking of the attempted sites is also a huge plus.

Cons

Web interface is a little cumbersome, but support is great in helping out with any questions. They walked me through the actual setup

Review Source

RJ

Ryan J.  
Network admin  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "The use of Spamtitan in our network is been a great benefit to our office."

February 6, 2018

5.0

Better spam filtering and reduced phishing attacks

Pros

It's cloud based and it takes the network traffic of spam out of our network since we don't receive emails until it goes through their filters.

Cons

That it's cloud based, so if there is a network outage there and we don't nnow, we won't get any email.

Review Source

VR

Verified Reviewer  
VP of Information Technology  
Automotive  
Used the software for: Less than 6 months

### "Webtitan review"

April 5, 2019

5.0

it was an easy setup and install; we are using it as the gateway so everyone is using it without having to login a separate device, such as the Cisco WSA.

Pros

I love how we can get granular on sites; you can search yahoo!, but not log into yahoo! email. costs less than yearly license from cisco with 2x the users AD integration which allows seamless logging

Cons

If you are trying to allow a part of a website to be able to be accessed, it will allow the entire website to be accessed

Review Source

CI

Charles I.  
IT Director  
Aviation & Aerospace  
Used the software for: Less than 6 months

### "A top tier software at a mid tier price!"

April 15, 2019

5.0

Seeing our blocked requests by users has been a big game changer. It allows us to seek out and monitor problematic users and working with HR to get these issues resolved.

Pros

The entire setup process was simple and painless. AD integration is wonderful, tracking by user has been very helpful.

Cons

The interface is quite boring and "old looking". Could use a modern design refresh. Interface be a little sluggish at times but DNS queries are quite fast and that's what matters.

Review Source

DW

Des W.  
Director  
Computer & Network Security  
Used the software for: 6-12 months

### "Once set up it works well"

July 16, 2018

5.0

Happy customers we are an MSP

Pros

low impact on user experience OTG agent is small footprint DNS proxy is able to run on a hyperV setup

Cons

OTG agents do not auto update this means a manual update on each laptop and remote PC Obtaining the latest released OTG version is a painful process

Review Source

Bujor T.  
Teacher  
Automotive  
Used the software for: Less than 6 months

### "A little expensive for what it offers"

October 26, 2018

4.0

After a while, the management decided to switch and I think it was a good choice.

Pros

The absolute best URL Filtering we could find at that moment, also it made us able to filter by category of content which came in handy a few dozen times. We never got to use cloud keys, but it's an awesome feature and is worth checking out.

Cons

Occasional proxy crashes at inappropriate times made us change our point of view to other products.

Review Source

JH

Jacob H.  
Administrator  
  
Used the software for: 6-12 months

### "Excellent"

April 26, 2018

5.0

Pros

Easy to use interface with industry leading SPAM detection services. The prices are also competitive, which was a bonus for our small company.

Cons

Customer support was somewhat lacking. I ended up having to wait a couple of days for my initial quote.

Review Source

SD

Sevket D.  
IT director  
  
Used the software for: 6-12 months

### "I used it for the first time. I am very satisfied. Very successful software."

February 15, 2018

5.0

Pros

The greatest advantage of being able to respond to all needs. The most important feature of e-mail traffic monitoring

Cons

the antivirus service stops at certain periods. we are not aware that the service has stopped. we run it manually again.

Review Source

JH

Jason H.  
Network Admin  
  
Used the software for: 6-12 months

### "Excellent Product!"

March 14, 2018

5.0

Pros

It just works. Simple to deploy and easy to customize as needed. Very easy to deploy AD Integration and track per employee browsing.

Cons

Some of our medical / insurance sites get flagged as online ads so we have to add them to the whitelist.

Review Source

GA

Geoff A.  
IT manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Great Product, Works effectively"

February 7, 2018

4.0

Reliable spam filtering

Pros

Great value for money, easy to use and good responsive customer support, I would recommend to customers

Cons

There are some features that are lacking, can be cumbersome to whitelist files that are on the auto blacklist list.

Review Source

VR

Verified Reviewer  
Owner  
  
Used the software for: 6-12 months

### "Very easy to use and a great tool for migrations"

December 29, 2017

4.0

Quicker migrations and more accurate migrations. The scheduling makes it easy to set it up for off hours.

Pros

Ability to set everything up, test, and schedule the migration. The types of endpoints are very expansive and it makes finding the right one easy.

Cons

Sometimes messages aren't clear. When there are errors, it is difficult to determine the real cause sometimes.

Review Source

JJ

Joe J.  
IT Services Manager  
  
Used the software for: 6-12 months

### "Couldn't be happier"

July 17, 2018

5.0

Pros

Easy to set up, easy to manage, easy to use, very effective and reasonable price. Tech support is the best.

Cons

AD user sometimes appear to be anonymous causing them to fall on a different policy that was not intended for them.

Review Source

snM

saw naing M.  
marine engineer  
Oil & Energy  
Used the software for: Less than 6 months

### "Web Titanic is worth to subscribe because of its features and reasonable fees."

October 31, 2021

4.0

Pros

Great interface. Easy to configure and usage is easy. Customer support is good. Blocking in spam mail and messages is acceptable. GUI is familiar with user. Spams are removed automatically without notification. Assist saving time for administrator by monitoring user's web access. Even in trial period, customer care is satisfied. Subscription fee is reasonable compare with other competitors.

Cons

Support team can access through email only.Suggest to add in future by phone or live chat. Software update should be more frequently.

Review Source

JW

Jason W.  
Network Administrator  
  
Used the software for: 6-12 months

### "Great product."

February 6, 2018

5.0

Spam Control

Pros

Software portal is great. It easy to search for spam and missing emails and my customers enjoy it also.

Cons

Sometime searching for the missing or quarantine email takes awhile to populate just one day of emails.

Review Source

CM

Chris M.  
Systems Admin  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Great experience with the guys at WebTitan"

December 29, 2017

5.0

We've implemented this in our call center and now they no longer can go to any sites that we deem unnecessary. It's awesome and works great

Pros

Their customer support is incredible, fast and easy to communicate with. Also everything they've offered us has worked without issue.

Cons

Wish you could submit a ticket without having to log in or make an extra account for just their customer service.

Review Source

KM

Keitumetse M.  
IT Administrator  
Education Management  
Used the software for: Less than 6 months

### "Royal Bafokeng Administration"

April 16, 2019

4.0

Transparent proxy deployment which enabling our education part of the network ease of access to education resources

Pros

It is easy to install and manage, the fact that you don't need to buy expensive equipment to protect the organisation its a bonus

Cons

The time it takes to recognise the new logged on user on the lab PC is long, and the fact that we can't filter based on IP address

Review Source

BT

Brian T.  
Systems Administrator  
Printing  
Used the software for: Less than 6 months

### "Great concept that works"

September 7, 2018

5.0

It's been great so far, tech support and the sales team entertained all of our requests and were helpful in getting us familiar with the tools required to get the product up and working. Tech support is responsive as well, always same day (at worst) but usually within 2 hours of requesting help.

Pros

The entire platform is simple to navigate, and it just works. If you're looking for web filtering and auditing to boot, this is definitely worth taking a look at.

Cons

Sometimes WMI doesn't work with the WADA agent, especially if you have users using RDP. It definitely doesn't like WIndows 10.

Review Source

TR

Tim R.  
General Manager  
  
Used the software for: 6-12 months

### "Great product for filtering web traffic"

February 12, 2018

5.0

Pros

The online portal is very easy to use and intuitive. The filtering does a great job preventing inattentive employees from unintentionally harming the company through malware or phishing. It is also nice to have reports seeing where web traffic is going.

Cons

There aren't really any cons I can think of. I do wish there were more customization options for categories.

Review Source

VR

Verified Reviewer  
Account Manager  
  
Used the software for: Less than 6 months

### "Bye-bye time wasting and scams"

March 27, 2018

5.0

Pros

This software keeps my business and employees safe and on track. Blocking sites is extremely easy and the detailed reports on web traffic are easily readable and useful.

Cons

The worst part about WebTitan is the price. I may be a little too protective over all my employees but it gets pricey. I think its worth the cost however

Review Source

JC

Jose C.  
Technician  
Telecommunications  
Used the software for: Less than 6 months

### "Webtitan Web Filter Service is Awesome"

November 20, 2018

5.0

we are highly content with this service, we do the month to month and this is a huge plus as it makes it easier to get approvals from management versus telling them to sign up for a year or more. at the end they still stay on for a year or more. working with their support team was great and they got to the point each time quick and easy.

Pros

my favorite item of this software is the ease of use. any one with basic understanding can administrate this and if not the documentation they have fills in all gaps.

Cons

not much to say here, overall we are highly satisfied and cannot think of any negatives

Review Source

jK

jason K.  
it expert  
Higher Education  
Used the software for: 2+ years

### "needed a modern replacement for our outdated virus/spam scanner for a department managed mail server"

February 9, 2018

5.0

turnkey solution

Pros

ease of management, level of control over domains/subdomains, support requests and adjustments responded to very quickly.

Cons

ability to create favorite links on the main page to take me to parts of the interface that i use the most.

Review Source

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