--- title: "Hostel.ly Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hostel.ly Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/146042/Hostel-ly/" page_type: "product" language: "en" --- # Hostel.ly Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Hostel.ly ## What is Hostel.ly? Cloud-based reservations management software for hotels and hostels with features such as integrations and a channel manager. ## What is Hostel.ly used for? [Reservations](https://www.capterra.com/reservations-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hostel.ly?[Manage this product listing](https://www.g2.com/products/hostel-ly/claim_requests/new?auto=true) ## Hostel.ly Overview Updated September 2026 AI summary Hostel.ly is a reservations solution designed for businesses seeking to manage online bookings, room assignments, group reservations, and third-party bookings across multiple channels. It incorporates payment processing, booking notes, and customer support tools to help organizations handle guest inquiries and transactions. Hostel.ly is available via cloud, web, and a range of desktop and mobile platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hostel.ly 5.0 (2) VS. [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting Price Contact vendor Starting Price $30 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (405) Value For Money 0.0 (0) Value For Money 4.6 (363) Customer Service 4.5 (2) Customer Service 4.8 (398) ## Hostel.ly alternatives [4.6 (59)](https://www.capterra.com/p/145487/Mews-Commander/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (349)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars ## FAQs about Hostel.ly Features and Usability ### What are the key features of Hostel.ly? Hostel.ly offers online booking, room booking, group reservations, and third party booking for managing reservations across multiple channels. It also includes payment processing for handling transactions, booking notes for recording reservation details, and customer support features for managing guest inquiries and service requests. Getting Started and Support ### What training and onboarding options does Hostel.ly offer? Hostel.ly provides webinars as a training option for teams getting started. Webinars can support guided instruction and live presentation of product features, while also giving participants a chance to follow along with demonstrations and ask questions during the session. Getting Started and Support ### What customer support options does Hostel.ly offer? Hostel.ly provides chat support for customer assistance. No reviewer feedback is available about response speed, helpfulness, or common support issues, so user experience with support cannot be assessed from the catalog data. ## Features AI summary Based on 5,388 Reservations reviews Capterra data shows that buyers of reservations software rank the following features as their top priorities: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) Hostel.ly supports **Online Booking**, making it easier for businesses to accept reservations through digital channels. However, it does not include **Booking Management** or **Calendar Management**. Instead, it offers other features that reviewers also consider important, such as **Payment Processing** (**51%**) and **Customer Support** (**46%**), helping businesses handle transactions and respond to guest needs while keeping the reservation process more organized. Booking Notes Keep notes on the specifics of a reservation including customer information and special requests Customer Support Provide online support for your customers through live chat or help desk functionality Group Reservations The ability to reserve times in groups. Online Booking Book meetings and appointments through a website or digital platform Payment Processing Accept, record, and reconcile financial transactions Room Booking Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Hostel.ly 7 features ### All Features - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Customer Support: Provide online support for your customers through live chat or help desk functionality - Group Reservations: The ability to reserve times in groups. - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Third Party Booking: Allows bookings to be made through a third party service --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JG June G. CEO ### "Extremely easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 September 24, 2015 It's simple, practical, and extremely easy to use. We've never used any software to help manage our bookings and housekeeping and the difference is incredible. We have twice as many bookings and more time to focus on what matters most- our customers. Thanks Hostelly! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 24, 2015 Thanks June for your valuable review. MF Marietta F. Director ### "We love it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 23, 2015 We don't have to worry about updating reservations from our OTAs manually. Hostelly connects and talks to all our channels for us. It's my booking engine, my calendar, my front desk, and my right hand in all my operations. I can't imagine running my small hotel without it. Our bookings have gone up and administrative tasks have gone down. Our receptionist love it and we love it more! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.