# Inn Style Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Inn Style the right Reservations solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146054/Inn-Style/reviews --- Inn Style 4.8 (71) [View alternatives](https://www.capterra.com/p/146054/Inn-Style/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Inn Style Ease of use 4.7 Customer Service 5.0 ## Pros and Cons in Reviews CP Chris P Guesthouse ProprietorHospitality, Self-employedUsed the software for: 1-2 years. “The high quality and personal service has remained as we have evolved which has helped us grow our business and contributed to achieving a significant increase in direct booking shifting reliance on OTA’s.“ November 8, 2024 JS Joy S Ranch Administrative CoordinatorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Not only are the products they offer of good quality, consistently, but everyone is truly helpful and responsive. “ October 10, 2025 CP Chris P Guesthouse ProprietorHospitality, Self-employedUsed the software for: 1-2 years. “Constantly evolving the service and enhancing the product with new features.“ November 8, 2024 CP Chris P Guesthouse ProprietorHospitality, Self-employedUsed the software for: 1-2 years. “Easy of use of the channel management platform.“ November 8, 2024 ## Showing most helpful reviews Showing 1-25 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Adam B. Business Owner Hospitality Used the software for: 2+ years ### "A great system with excellent customer service!" December 8, 2018 5.0 Since using Inn Style I love that I no longer have to spend time sending manual confirmations or quickly trying to close rooms on various platforms to stop double bookings. Overall the platform is in my opinion excellent - and having worked in IT in the past I am not easily pleased! One thing I have not yet mentioned is the exceptional customer service. The team are great and getting back to me really quickly and never take long to resolve my issues. Overall I would highly recommend Inn Style to anyone! Pros The system is easy to use, works on any platform and is constantly being updated with great new features. Compared to the previous system I used it is an absolute breeze to work with. I especially like the reporting section which allows me to get a quick overview of our sales/occupancy levels without having to manually work these out. I also love the various custom emails I can automatically send out and the integration with other OTA's such as Booking.com. It's a great help being able to manage all my bookings from one place! Cons To be honest its hard to find anything I dislike! Any problems I have had with the software the team have either fixed or implemented a new feature for me. If I had to pick something (its a feature I would like to see not a dislike) it would be that restrictions (e.g. please calls, no check-ins) were displayed on the admin dashboard as they are on the customer view. Review Source Response from Inn Style December 10, 2018 Thanks for your review Adam! We're so pleased that you like Inn Style, and hopefully our new features will continue to impress! SM Stephen M. Owner Hospitality Used the software for: Less than 6 months ### "The BEST PMS system in South Africa " July 16, 2025 5.0 Our overall experience with InnStyle has been outstanding. We've used other systems in the past that were either too complex, buggy, or overpriced – InnStyle is the perfect balance of simplicity, performance, and value. As a boutique off-grid lodge, we needed something reliable and intuitive, and InnStyle has become a core part of our operation. It’s rare to find a PMS that understands the needs of small to medium-sized lodges in South Africa – InnStyle does, and they deliver. Pros The system is incredibly user-friendly, fast, and reliable. The integration with OTAs is seamless, and the support team is always responsive and knowledgeable. Setup was quick, and the learning curve was minimal – it just works. The calendar and availability management tools are excellent, and the invoicing and guest communication features save us hours each week. Cons There’s honestly very little to fault. If we had to pick something, it would be that some of the more advanced reporting options could be more customizable – but their team is already working on updates, and they're open to feedback. Switched from [RoomRaccoon](https://www.capterra.com/p/153249/RoomRaccoon/) Expensive for What You Get Despite being pitched as a premium solution, RoomRaccoon felt overpriced – especially considering how often we had to work around its limitations. Add-ons and integrations quickly added up. Review Source Martin J. Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Getting better but..." December 10, 2018 4.0 It works but plenty of room for improvement. Pros Pretty good value and lots of functions. Cons Not very user friendly. Clunky navigation and awkward to move around the back office. Often illogical. I pointed out a few obvious flaws, like wrongly titled links and confusing use of English and they took no notice. Each 'booking' has a different (yet similar) reservation number and booking number - can be confusing - apparently a booking is different to a reservation!? Silly amateurish 'Ding a Ling' emails when you get bookings (would Airbnb do that?). Needs a more professional USER-oriented approach. Always adding and amending functionality - which can be useful - but without improving user experience. Uses Stripe for payments - with Stripe bank credits have no individual reference. So you have to then log in to Stripe, where only gross amounts are shown, and then try to cross reference to the net amounts received to find the booking (or is it reservation?) number to cross check. Nightmare. Review Source Response from Inn Style December 11, 2018 Hi Martin, Thanks for your feedback, and sorry to hear that you find parts of the system confusing. Please let us know when would be a good time to organise a training call to cover these points. As always, don't hesitate to send us your feedback as to what developments you'd like to see :) SV Samantha V. Owner Hospitality Used the software for: 2+ years ### "The Best" July 24, 2019 5.0 Inn style is just fantastic I can not praise the team enough. Pros It is just so fantastic, i love using the system as it looks really good. The customer service is amazing just simply the best nothing is ever to much trouble. Cons I can honestly say nothing as they are always improving the system with updates which o my make it better. Alternatives considered [Q-Book](https://www.capterra.com/p/129421/Q-Book/) Reason for choosing Inn Style The people were really nice and very helpful and I felt it looked better. Review Source Response from Inn Style July 29, 2019 Thanks for your feedback Samantha! We're so pleased you like Inn Style so much. I'll pass your comments onto the Product Support team. :) AO Alan O. Proprietor Hospitality Used the software for: 2+ years ### "Helps me save time and attract more guests " July 24, 2019 5.0 Pros Ease of use, intuitive, fast, loads of utility and constantly being improved. Help us always at hand and is fast, friendly and expertly given. Cons Can’t think of anything in Innstyle that I don’t like. Reason for choosing Inn Style Felt it was the right solution for me. Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Eviivo suffered f by being an early entrant and the package was very clunky. Review Source Response from Inn Style July 29, 2019 It's been great working with you for the last few years Alan. Many thanks for your review! We really appreciate you taking the time to leave feedback. EC Emma C. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Excellent platform" July 27, 2019 5.0 We found our precious software wasn’t user friendly for customers using mobile devices and Inn Style has helped us improve that. Pros Much better user experience for me as well as our customers booking online Cons Having to enter my password every time I access from my phone or iPad Reason for choosing Inn Style Recommended by my sister and excellent demo by team Review Source Response from Inn Style July 30, 2019 Thanks for your review Emma! Great to have you onboard. :) JS Joy S. Ranch Administrative Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "A Top-Notch Company with Consistently Great Service" October 10, 2025 5.0 Pros From top to bottom, the customer service at Innstyle is top-notch, and I have been a wholesale customer of theirs for years. Not only are the products they offer of good quality, consistently, but everyone is truly helpful and responsive. Everyone I've worked with at Innstyle goes above and beyond to find the products I need, and at the right price. I have purchased mattress pads, great pillows, blankets, bathmats and other items from Innstyle. All were great purchases. Each sales person working at this company understands and cares about your business in addition to knowing what they have to offer. As someone who has worked in customer service for many years, I truly appreciate a business such as Innstyle. They are consistent, fair and caring, with quality products to offer across the board. What more do you want?! I'm a huge fan... Cons There is nothing I don't like about Innstyle. Friendly, warm staff that make me feel as if they value and WANT my business. Review Source Ian S. Co-Owner Hospitality Used the software for: 2+ years ### "A Virtual Business Partner" December 8, 2018 5.0 Innstyle has been an essential contributor to the efficiency of our successful business, from start-up to our current position and I'm sure will continue to be so. In the four years of us running our small business we have seen many improvements to the system, some of which we didn't know we needed but which have made our daily tasks that little bit easier. So I'm confident they will continue to stay ahead of their game. Pros This software is an invaluable assistant to our Upthorpe Lodges business; daily reminders of arrivals and departures, automated alerts for bookings, customised customer messages, easy to use search facility and price updater. Cons Out of necessity it's very capable of loads of functions so it is complex, which has occasionally made it less easy to find what you want. However this can be born from my own inexperience as much as anything. I've found that the excellent and personal Help facility can eliminate wasted time as it responds and assists very quickly. Review Source Response from Inn Style December 10, 2018 Thanks for your review Ian. It's been great working with you over the past four years. Let us know if you ever need a hand with a new feature! Lizzie S. Guest lodge owner Hospitality Used the software for: 2+ years ### "Brilliant software that makes management a breeze!" July 24, 2019 5.0 Brilliant bit of kit and a right hand man to running my business Pros I love that Innstyle brings all my bookings from a variety of sources into one calendar. It is so easy to use and the team are really responsive and helpful at all times Cons It doesn’t integrate both ways with Airbnb so I have to put these in manually but still not a big problem. It does integrate with nearly all other platforms so I’m sure this is down to Airbnb not Innstyle Review Source Response from Inn Style July 26, 2019 Thanks for your review Lizzie! We've just released our two-way availability connection with Airbnb so we'll send you more information about this shortly and get you set up. :) Emma H. Director Hospitality Used the software for: 2+ years ### "Professional and Easy to Use" December 11, 2018 5.0 Pros It is very easy to set up whatever the size of your business, and is generally very easy to use. I like the user interface with the customer. Cons It can sometimes be difficult to get the pricing synchronisation right with OTAs such as Booking.com and Expedia, but there is always someone on hand to help with this so it's not a problem. Review Source Response from Inn Style December 18, 2018 Thanks for your feedback Emma! We're just a phone call away if you ever need a hand with sending prices to OTAs :) DH Daniel H. General Manager Hospitality Used the software for: 2+ years ### "Making Management Easier" July 11, 2019 4.0 Pros InnStyle has been improving year on year. Synching with more booking sites and making reservation management much easier and straightforward. The inclusion of a diary for housekeeping sheets is perfect, sections for public and private notes is good, and the ability to switch guests from room to room is pain free. The customer service is also fantastic, dealing with most issues quickly and efficiently. Cons There is no longer much to dislike, the team have worked hard on the software for the last few years to iron out the original issues. Review Source Response from Inn Style July 16, 2019 Thanks so much for your feedback Daniel. We're delighted you like Inn Style, and it's great to hear that you're a fan of the new updates. :) JG Jamie G. Manager Hospitality Used the software for: 2+ years ### "Excellent efficient customer service and platform " July 11, 2019 5.0 My overall experience with innstyle has been second to none from day one! They are a friendly knowledgeable team who strive to sort any issues immediately. Strongly recommend them Pros Easy to use, customisation is excellent and the customer service is prompt. Website integration is easy. I have used this software for a few years and have no intention of changing provider, the price is competitive and the customer service exceptional Cons No complaints whatsoever. The team are very knowledgeable and nothing is too much trouble Review Source Response from Inn Style July 16, 2019 Thanks for your feedback Jamie! We're so pleased you love Inn Style long may that continue! Have a great week. :) SB Susan B. Owner Manager Hospitality Used the software for: 1-2 years ### "Excellent tool for my holiday home" July 24, 2019 4.0 As a single holiday home owner I can use Innstyle to manage my webpage and take my bookings. I was recommended to this platform by my son. From day one my experience of them has always been above and beyond! Pros The company is uk based and using the chat line is promptly dealt with. Easy to add bookings, contact guests and take payments. Easy to link up to other calendars. Quick online bookings and collection of secure payment Cons The 7 day wait for guests money payments to be processed by Stripe. Review Source Response from Inn Style July 25, 2019 Thanks for your review Susan! We're delighted to hear you're so happy with Inn Style. Sadly we can't change Stripe's payout timeframe, as this is something that they determine. However we're more than happy to chat about other payment processors if you'd like to see what else is out there! MJ Meira J. Cottage Owner Hospitality Used the software for: 2+ years ### "Great satisfaction" July 11, 2019 5.0 No problems whatsoever. There are easy to follow tips if the office is closed. If you leave a message they always call back promptly. Pros The software is easy to follow. If unsure I can always call up the friendly team at Innstyle. The fact that the system syncs with most OTA's saving me time!! Cons The few teething problems when I started using it, otherwise no problems. Reason for choosing Inn Style A friend recommended the Innstyle system, and gave me a demonstration at home here, Brilliant. Review Source Response from Inn Style July 16, 2019 Thanks for taking the time to leave us a review Meira! Have a great week. ST Sylvia T. Owner Hospitality Used the software for: 2+ years ### "First class booking system" December 12, 2018 5.0 As a small business this software has brought all our income streams together and therefore is so much easier to manage , emails, bookings, payments. If we have had a problem Inn Style are there to advise and help always with a smile, as with any business communication is key and Inn Style communicate regularly in a clear and concise way new innovations. We would certainly recommend. Pros The software is clear and concise all the information required in a easy format. Cons What I did like the least has recently been fixed, which was not been able to block out a specific room for multiple dates, so I am very happy now this is a simple process. Thank you Inn Style Review Source Response from Inn Style December 14, 2018 Thanks for your feedback Sylvia! We're so pleased to hear that you like the latest update :) MB Malcolm B. Partner Leisure, Travel & Tourism Used the software for: 2+ years ### "Fabulous " July 24, 2019 5.0 Innstyle literally saved me hundreds of hours work when I started using it!! Believe me it is the best value business tool you could ever invest in if your in the letting business. Fantastic Pros In style is very easy to setup and use and integrates intyour website seamlessly. Cons I do not have any issues or anything I would change Review Source Response from Inn Style July 26, 2019 Thanks Malcom! It's been great working with you over the past few years, and we're delighted to have saved you so much admin. TT Terri T. Owner Hospitality Used the software for: 2+ years ### "I reccomend them alllll the time" December 12, 2018 5.0 see previous comment. Pros The personal support and quick reply. Clean and easy for my customers to navigate. Cons I have used this group for the past 4.5 years. I have seen them grow, improve, address bugs, make the process more and more user friendly. Were there times when parts of the system were irriating, yes. But knowing that they are always working towards improvement and eager to help you navigate any problems far outweighed those moments. Review Source Response from Inn Style December 14, 2018 Thank you Terri! It's been great working with you for the last four years. We really appreciate you recommending us :) BK Bob K. Co-owner Hospitality Used the software for: 2+ years ### "Excellent!" July 11, 2019 5.0 First Class! Highly recommended. Pros Easy to use, intuitive, and feature-rich. Cons Managing sending of emails not easy. Some features slightly difficult to find Review Source Response from Inn Style July 16, 2019 Thanks for the feedback Bob, and thank you for recommending us! Let us know which features you think are difficult to find, and we'll see if we can do something about that. Have a great week! AR Angela R. Owner & Manager Hospitality Used the software for: 1-2 years ### "Amazing" July 11, 2019 5.0 Exceptional. Especially the customer service from the help team who are always friendly, fast responses, and don't make you feel stupid no matter what question you ask. THANK YOU Pros It's very user friendly and gives all the information required reporting wise Cons I don't have anything at the moment that I don't like about the software. Review Source Response from Inn Style July 16, 2019 Thank you for your feedback Angela! We're so pleased you love Inn Style, and we're always at the end of a phone, instant message or email if you need a hand. :) HB Helen B. Owner administrator Leisure, Travel & Tourism Used the software for: 2+ years ### "Great booking system" December 8, 2018 5.0 Great one stop system. The team are developing it all the time adding additional features. Excellent support offered. Pros Does almost everything I want in an online reservation system. Staff very receptive to customer suggestions and offer excellent support. Cons Takes a little bit of getting used to, but then doesn't anything! One size fits all approach works but you need to find the best fit for your own use. Review Source Response from Inn Style December 10, 2018 Thanks for your feedback Helen! We hope you like the most recent updates. JP James P. Owner Marketing and Advertising Used the software for: 2+ years ### "Great property reservation software" July 11, 2019 5.0 I've been using this for a couple of years now and now owner or client issues have been encountered. Clearly does the job very well. Pros Great mobile friendly system that does an excellent job and delivering a clear, secure and well designed reservation experience for clients and owners. Excellent value for money and customer service too. Cons Some of the deeper functionality takes a while to master, yet this was still the easiest system to get to grips with out of many that I tested before making a purchase decision. Review Source Response from Inn Style July 16, 2019 Thanks for your feedback James! Our team works hard to make sure that Inn Style is as user-friendly as possible. :) TK Tony K. Owner Hospitality Used the software for: 6-12 months ### "Inn style invaluable software tool" July 24, 2019 5.0 Using this software really cuts down the chances of double bookings , customised emails , booking confirmations/ cancellations all automatic. Guest information/ Callander all easily viewed Pros Ease of operation and cost . One stop place for all your guest information, booking calendar , Cons Doesn’t cover all booking channels as yet, some have only one way communication. Review Source Response from Inn Style July 25, 2019 Thanks for your feedback Tony! We really appreciate your thoughts. NT Nia T. Owner Hospitality Used the software for: 2+ years ### "Excellent" July 24, 2019 5.0 Excellent Pros Always at the other end of the phone and corteous. Cons Didnt like the latest update- went back to the original version Review Source Response from Inn Style July 25, 2019 Hi Nia, Thanks for your review! We're so pleased you like our system, and we hope you're a fan of the next few updates we've got lined up. JE Julesl E. Owner Hospitality Used the software for: Less than 6 months ### "Fab software" July 11, 2019 5.0 Excellent. Transformed our business. Pros Ease of use - has transformed our business. Cons Some difficulties getting set up at the beginning. Review Source Response from Inn Style July 16, 2019 Thanks for the feedback Jules! Hope all's well with you guys. CP Chris P. Guesthouse Proprietor Hospitality Used the software for: 1-2 years ### "Exceptional channel management platform/High quality personal service & support/Direct bookings increased" November 8, 2024 5.0 Have partnered with Inn Style as our channel manager over the last few years. When we first started in our guesthouse/bed and breakfast and knew nothing about these systems they helped and guided us all the way. The high quality and personal service has remained as we have evolved which has helped us grow our business and contributed to achieving a significant increase in direct booking shifting reliance on OTA’s. For us it is the perfect system, efficient and easy to use. Highly recommend for any guesthouse, bed & breakfast or hotel. Pros Easy of use of the channel management platform. Helped and guided us all the way when we first started running a guesthouse. Very personal service who respond promptly and quickly to queries. Support provided for anything urgent outside of office hours. Constantly evolving the service and enhancing the product with new features. Cons Cant think of anything for this category. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.