# Page 2 | Inn Style Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Inn Style the right Reservations solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146054/Inn-Style/reviews --- Inn Style 4.8 (71) [View alternatives](https://www.capterra.com/p/146054/Inn-Style/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Inn Style ## Showing most helpful reviews Showing 26-50 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use pG polly G. Owner Hospitality Used the software for: 2+ years ### "The best B&B booking system" July 11, 2019 5.0 Helps me to present a professional front for guests bookings and gives them confidence in placing their personal and financial data on our system, this then follows through with easy to manage bookings and payments through Stripe. 100% has saved me hours in front of the computer typing up confirmations and emailing guests with their individual requirements. Customer service is 2nd to none and I cannot fault them in any way - I would recommend this software to all small hoteliers, campsite owners and B&B's - I am sure it works fabulously for large establishments, but I have no end user experience of this :) Keep doing what you do, keep the pricing fair for small businesses and keep the customer service on the personal level and I will never look at a different product. Pros Simple, easy to use software that helps you organise your bookings, take payments and manage 3rd party agent bookings. Website templates are brilliant for a non-IT person to understand and implement. Customer support is fantastic and they 'hold your hand' through any areas that you do not fully understand. Diary or Calender views of bookings are great - you can see at a glance what rooms are booked. Automatic email confirmations make the all important 1st communications with your guest, giving them important information which saves you time. Quick analytical reports are great for future planning. Seasonal room rates allows for quick and easy updating of rates. Huge flexibility of how you can present your property, from single night room rate to whole week. The most important factor, for us, in deciding to implement Inn Style as our booking system was the assistance and support that we received from day 1, guiding us to ensure we obtained the best look and operating system for our small B&B. We have already recommended to other hoteliers. Cons Would like to see more ability to analyse booking data - however as a small establishment we are able to do this with the reports available and an excel spreadsheet. Review Source Response from Inn Style July 16, 2019 Thanks for taking the time to leave such a detailed review, Polly. We're so pleased that you value our customer support so highly, and we're equally as happy to hear that we've saved you heaps of time on the admin side of things. We're currently developing the reports section of Inn Style too, so you should shortly have much more flexibility when it comes to analysing booking data. As always, feel free to get in touch if you have any other suggestions! Best wishes to you all. AC Alexandra C. Property Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Booking portal for small hotel businesses" March 4, 2019 4.0 I have been generally very impressed with Innstyle. They are approachable and deal with issues quickly. I have recently moved to use them as a channel manager and my booking.com bookings have been transferred to them. I have to say that this process was not very smooth and I felt generally abandoned throughout. There needs to be a better process in place to assist owners to do this as it is a complex switchover and is not properly explained. You feel left in the dark somewhat. I am hoping that over time it will get better but i'm glad that I am not a hugely busy customer because trying to sort the switch over was difficult. Pros The calendars are clear and easy to view. There is an easy process to quickly block rooms. The booking system is excellent for seeing details of the guest and payments made etc Cons Very complicated for loading prices when you are a small business. I feel like the software has been designed for big companies and is not really suited to a small business. There are aspects of the software that have been created specially for a large client but these are then copied across to all clients and they are not relevant to small businesses. It seems to be at time a 'one size fits all' mentality and this can feel isolating for small businesses who feel their business is not as important. eg the calendar view that shows 7 day bookings etc Review Source Response from Inn Style March 8, 2019 Hi Alexandra, Thanks for your feedback. I'm glad that the calendar view and guest/payment details are useful, although I'm sorry to hear that you've found loading prices complicated. We'd love to organise a call or training session to run you through things. We've recently updated our pricing tools, so they are very user-friendly and designed for businesses of all sizes. It would also be great to discuss the switch. We have several help guides that are really useful, as well as dedicated online training sessions, and our Connectivity team are always on the end of the phone to help you with any queries. Our aim is to make the changeover process as smooth as possible. Please do let me know if there's anything else we can help with. Best wishes, Anna JM James M. Owner Hospitality Used the software for: Less than 6 months ### "It's a great booking and reservation system but.. " January 29, 2020 4.0 Second to none customer service and development plans which mean ultimately I'll be staying but if simple functionality isn't addressed it would be hard to develop this as a system for my hospitality businesses moving forward. Pros It's fantastically elegant and easy to navigate. The entire system looks amazing and visually, it's probably the most well crafted reservation system out there today. Coming from a rather antiquated system (SuperControl), even features like drag and drop were very much welcomed and I found myself overcomplicating matters because I simply wasn't used to something so, simple. I personally think that with tweaks, this will be the best reservation system on the market. Cons This is where it becomes quite confusing because for a system that is so refined visually.. things start to become somewhat disjointed and you can only truly get to grips with the system once you start using it properly. So here is my list of what I found rather problematic. 1. There is no way for the system to calculate a deposit. Meaning if you take a reservation in person or over the phone. Unless they reserve online, you have to manually calculate the deposit and send them the link manually. 2. There is no real CRM system behind the scenes, you can't "e-mail" anyone from within the system only to send them a confirmation email. If wanting to send them an email, you have to write it from your own email client which then detaches itself from the booking completely so you lose the paper trail. 3. There is no way to send custom letters/emails apart from the very basic ones they have on file which are sent according at a predetermined time. If you wanted to write your own letter for whatever reason (pre check out etc) - you cannot. 4. The reporting is very very basic and there is no simple way to calculate individual room type occupancy figures or year on year or where most of the visitors are coming from geographically. If you want to know how much revenue a room type is bringing in each year, you cannot easily locate this information without downloading a CSV and working it out manually. If the above was sorted. Hands down the best system on the market today. Review Source DE David E. Senior Partner Hospitality Used the software for: 2+ years ### "Innstyle Easy to Use, Affordable Booking System for Small Businesses" July 24, 2019 4.0 I have found the most useful benefit of Inn Style to be the ability to keep multiple booking systems updated and avoid duplicate bookings, price discrepancies etc. Also, the Web Builder option has enabled me to set up and tailor a new website for my business with minimum fuss. Pros I have found Inn Style to be great for small accommodation providers (i.e. Bed & Breakfasts, providers of small numbers of Self Catering Units). It is simple to use, has a brilliant support team and allows integration with other booking systems e.g. Online Travel Agents. It is excellent value for money and very affordable for small businesses. The additional functions it supports such as the ability to enable a customer of the booking system to write their own website within the software itself is a useful addition. Cons Occasionally, functionality gives way to simplicity but overall it provides a flexible and comprehensive system that is easy to use and not over complicated. Answers to 'help' questions are all there via the virtual system or the actual helpdesk, but sometimes an indexed or cross-referenced/linked list of topics would be useful. Review Source Response from Inn Style July 26, 2019 Thanks for your feedback David! We really appreciate your comments. AM Amanda M. Proprietor Hospitality Used the software for: 2+ years ### "A Review for InnStyle" July 24, 2019 4.0 A happy experience - they always answer my queries and deal with my problems promptly and professionally. Pros Cards are checked when they are entered so that you immediately know whether or not they are valid - this is via Stripe but it is all integrated with InnStyle so everything was easy sign up for and use. Also other booking agencies I use are integrated so everything can be done through InnStyle rather than multiple sites. Cons Putting in more availability prices and number of nights. Don't always know which option to use such as minimum number of nights, exact nights, number of nights based on check in date, etc. I always have to ask for help (which is willingly given) but I do lose the will to live by the time I have struggled my way through all the different options, etc. Review Source Response from Inn Style July 25, 2019 Thanks for your feedback Amanda! If you'd like to organiser a refresher training session, please do let us know. We're always happy to run through things again if that would help. Best wishes, Anna AW Alan W. Manager Hospitality Used the software for: 2+ years ### "An easy option in all ways" July 11, 2019 5.0 Overall I always get great service whenever I call with a problem and as a software package it is very easy to work with and on a day to day basis it is excellent. Pros This software is so user friendly and it is clear and precise to show our diary and availability to future guests and for us. Cons I would have said that you couldn't always edit new bookings when clicking on the date to start but that has now been rectified. Also, I would like to be able to get the credit details for any bookings that do not show and have booked direct on the site. To charge the cancellation fee we have to go through the company holding the records and pay their fees. Not the same on our other booking agent..... Reason for choosing Inn Style The ease of use, the cost and the behind the scenes back up offered.....and I haven't been let down at all on all areas. Review Source Response from Inn Style July 16, 2019 Thanks for your review Alan! In order to remain PCI-compliant, Inn Style safely stores and encrypts a guest's card details. This means that you can't view the full card details, but you can charge any no-shows from within a reservation. :) AC Alex C. Owner Hospitality Used the software for: 2+ years ### "So much potential - but not there yet." December 10, 2018 4.0 Pros For the customer a clean and simple to use interface without too much complication. Allows for simple additional items to be 'sold' at the time of booking. Excellent showcase for the rooms/property for the public once on the booking engine. The client interface is also well designed and easy to use. Quick reports have improved giving a good insight to the various business matrices. Easy integration to Stripe for on-line payments and for sending payment requests. Quick, responsive and helpful support team. Cons No additional language options -so only English available. No invoice option available - so you have to manually create tax compliant invoices for every payment taken. Difficult to generate accurate analytics for the customer journey as once on the booking engine the data stops there, so not a full picture of if and when you might be losing potential bookings. No way of reaching users that tried but failed to complete the booking process. Small development team and so improvements are slow to market. Review Source Response from Inn Style December 11, 2018 Thanks for your feedback Alex. We'll have an integration with Xero in 2019, so this will definitely be a big help for your business! We also offer French, German, Spanish and Italian language options, so please let us know if you would like us to implement this in your booking calendar. FW Fran W. Company Secretary Hospitality Used the software for: 6-12 months ### "Inn Style is easy!" July 11, 2019 5.0 Overall experience is good and the customer service is great. Whenever I've contacted them with a query the response is more or less immediate! Pros This software has all you need to keep up to date with reservations for your business. Its easy to use, easy to read for both the user and the administrator and keeps tabs on the finances. Great to have the function for emailing customers before arrival and after they leave and also great to be able to offer discounts for future bookings. Saves so much time!!! Cons There just seem to be a few little hiccups.... for example when someone is searching and click on 2 adults staying this stays in the system and doesn't update when the booking changes to 2 adults and 2 kids. But these are minor details - in general the system works really well. Reason for choosing Inn Style None of the alternatives offered as complete a package as Inn Style. The initial contact and explanation of what was offered was excellent - very comprehensive . Review Source Response from Inn Style July 16, 2019 Thanks for your feedback Fran! We're working on improving the search. :) SG Sharon G. Owner Hospitality Used the software for: 1-2 years ### "Great product & easy to use!!" July 11, 2019 5.0 After swapping to Inn Style I'm extremely impressed with the friendliness service & overall attention. The customer service is above & beyond I have ever received from any other agency.Simply the best!!! It doesn't matter if you ask a question a 10 pm there is always someone that'll happily send a replay. I won't be swapping from these guys they are just so incredibly patient & friendly.Thank you.x Pros The best thing is you can see each booking name if you hover over the booking,site it was booked from & amount to pay.Making a simple colour is easy to see. Cons Maybe too many options?I'm still learning how ever thing works as sometimes I only use some parts once a year. Review Source Response from Inn Style July 16, 2019 Thanks Sharon! We're so pleased that you love our support team. Let us know if you'd like to organise a refresher training session to go over any sections that you haven't used for a while. :) BC Ben C. Property Owner Hospitality Used the software for: 1-2 years ### "InControl with InnStyle" July 29, 2019 5.0 The overall experience of InnStyle is very very good. The software is excellent and support is brilliant. If you need any assistance the team at InnStyle are always around to go through anything with you. They explain everything clearly and with great knowledge. I wish all companies had this high level of customer support. Pros A comprehensive software package that allows total control over your bookings. The interface is clear and easy to use. All financial transactions are recorded clearly, and we have ours linked to Stripe for secure payments. Notes can be made on individual guests on there individual booking sheet, to remind you of any particular requests. It can be configured to your requirements, how you like to work so that it becomes more instinctive for the user. The software has so many further functions and layers that one can use, from room analysis and reservation reports to payment reposts and reviews. Cons I would like to see further developments on the client interface Review Source Response from Inn Style July 30, 2019 Thanks for your review Ben! We're so pleased you like Inn Style, and I'll pass your positive comments onto the support team. :) PF Philippa F. Owner Hospitality Used the software for: 2+ years ### "I finally found my Prince!" November 8, 2019 5.0 Pros Easy to use and sensible. Very seldom problems with the system itself and any quirks ironed out swiftly and efficiently. Excellent customer support, one of the reasons I moved to Inn Style initially was because they offered customer support when other systems did not, however, I have to say that as Inn Style is in itself superior and more user friendly than other systems there is much less need for support. I would definitely recommend this product to small Hotels, guest houses and B & B’s . Cons No problems at all , this system works well for us. One small thing, during the customer search , when restrictions are put in place ie no-check in or minimum nights stay, it is a little literal. I would prefer a softer reply. Review Source Response from Inn Style November 12, 2019 Thanks for your review Philippa. It's been great working with you both over the last few years and long may that continue! RB Rochelle B. Owner Hospitality Used the software for: 1-2 years ### "Simple to use and wonderful customer support" July 11, 2019 5.0 We initially moved from a competitor, which was more expensive . The changeover was seamless, and after 2 years, I can honestly recommend Inn Style as the PMS to use if you are an independent small hotelier, B&B or guesthouse. The main reason is the simplicity of the system. The software has vastly streamlined our day to day tasks, increased our visibility and maximised our direct bookings through our website. I am not vey IT savvy, so I am always impressed with the support I receive from their team. A great product! Pros Ease of use Intuitive software Customer support team Increased sales Cons No problems I can think of, but If I i had to think of something, integrations to accounting software and POS systems would help. Reason for choosing Inn Style Value for money and simplicity Review Source Response from Inn Style July 16, 2019 Thanks for the review Rochelle! We're really pleased to hear that Inn Style has helped streamline the back office work and increase your direct bookings in the process. We've recently integrated with Kobas (EPos) and we're also working on a Xero integration at the moment. As and when we're able to integrate with more EPoS systems we'll let you know! Have a great week. DS Deborah S. Proprietor Hospitality Used the software for: 1-2 years ### "Rivendell Guest House - Feedback" December 12, 2018 5.0 Inn Styles customer service has been outstanding so far. I am qualified to say this as I trained customer service/sales for over 20 years in the Contact Centre industry, so I know. I can communicate, using several methods and I am confident that when I do, I am a valued customer. I have received regular feed back and updates when there has been issues or queries and they have all been resolved within a timely manner. Pros The Dashboard is very user friendly. The colour coordinated fields make it easy to establish where bookings are coming from and you can see availability at a glance. It is very simple to reserve and edit guests bookings and you can communicate with them at the touch of a button when confirming reservations. Taking card payments and recording alternative transactions is very secure and helpful for record keeping. Cons There is one minor thing that I least like about this software. The Dashboard tells you when you have a new reservation from a 3rd party booking, however you have to scroll down the front page to look for a direct booking, unless you monitor your emails. Review Source Response from Inn Style December 13, 2018 Thanks for taking the time to leave us a review Deborah! We're so pleased to hear you like Inn Style. Sarah H. Marketing & Business Development Coordinator Events Services Used the software for: 2+ years ### "Fantastic development!" December 7, 2018 5.0 Pros Looks great, really user friendly, great flexibilty. The team! Really great customer service and so prompt! (Especially at weekend!) Cons As we are a very specific type of venue, we sometimes require a something specific, some of which I would consider paying for, but this isn't an option Review Source Response from Inn Style December 10, 2018 Thanks Sarah ¿ we aim to please! Really appreciate your feedback. GH Geoff H. Cottage Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Class customer service...." December 13, 2018 5.0 Inn style has streamlined our online booking processes, and it's made it easy for customers and that's translated into less work for us for more bookings. Once a year I sit down and spend a while uploading prices for the coming year - other than that I nip on to confirm a booking with a couple of clicks - very rapid and easy and where ever I am I can now check up on my booking diary which used to be only accessible when at my laptop. Pros The online chat based customer service is truly brilliant - rare for me but I am happy to use it rather than call as it saves me loads of time - I have dealt with complex issues (mostly with my own understanding as I have zero patience) online whilst doing several other things at once. On the rare occasion I have phoned I've been met with the same friendly, helpful and efficient service. Only once has the issue proved to be the software - usually it's me being a clutz, and it was fixed in a few hours. Inn Style has allowed me to simplify my own processes, meaning I spend less time on booking admin, it does exactly what I need it to do. Cons The software handles much bigger and more complex operations than ours, so when one first looks at it it appears daunting. Don't be put off. It's a lot easier than it first looks. Review Source Response from Inn Style December 14, 2018 Thanks for your feedback Geoff! We're so pleased to hear that we've helped :) Chatney S. Front desk clerk Hospitality Used the software for: 2+ years ### "What would I do without you?!? " August 12, 2019 5.0 We depend on our computer programs to keep our business running smoothly, without inn I don’t know what we would do! Pros It’s so easy to use and works so well. Makes my job so much easier! Cons Nothing I didn’t like! Other than my computer at home doesn’t have it. Review Source Response from Inn Style September 4, 2019 Thanks for your review Chatney! We're so pleased you love Inn Style. :) JM James M. Owner Hospitality Used the software for: 2+ years ### "InnStyle best of the smaller providers " July 11, 2019 4.0 Have been working with them for around six years or more, I have recommended them to other hospitality companies too. From the outset they have been a responsive company offering a good product Pros The design of the control panel is very good and instinctive to navigate around, the integration with booking.com is good. Cons only failings are to do with details of some features. It can be confusing to set aspects of your rules. But the support team are quick and very good. Review Source Response from Inn Style July 16, 2019 Thanks for your review James! We're really pleased to hear you like the design of our system, and it's been great working with you for so many years. As always, feel free to get in touch if there's anything that we can help with! Alex Y. Owner / Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "A joy to use" December 15, 2018 5.0 Works well for our customers - easy for them to see when is available and when is not. Good for me to put special offers on with 'secret codes'. Pros Easy to use. Links with other sites I list on. Value for money good. Customer support very good if ever needed. Cons Some customers find it difficult to figure out how to book 2 of our units together. Review Source Response from Inn Style December 17, 2018 Thanks for your review Alex! We really appreciate your positive feedback. JC Julie C. B&B proprietor Hospitality Used the software for: 2+ years ### "Amazing staff support " July 24, 2019 5.0 From start up to present daily use, a fabulous supportive experience. Pros The user friendly software. But most of all the fantastic on going technical support. The phone is always answered immediatly, by a willing and able person in the UK with no phone queue or recorded menu. This is worth so much to me. They listen to your problem and rectify it straight away and also adapt soft ware to accommodate your businesses needs. They go above and beyond. They are all amazing :) Cons I really could not find a fault or anything I dislike. Review Source Response from Inn Style July 26, 2019 Thank you for your lovely feedback Julie! I've passed on your comments to the support team. :) RT ROBERT T. OWNER Hospitality Used the software for: 1-2 years ### "Innstyle really has it - Style!" December 21, 2018 5.0 It must be hard to survive without online booking on your website so making the right choice and getting the right help is paramount in reducing the headaches that have come with the big changes in how guests book. Pros I checked out lots of booking systems and networked with forums before I decided on Innstyle following an enthusiastic recommendation from one of our network. I particularly value its syncing with Booking.com and others so I can avoid double booking. All the staff are friendly and helpful even when I ask newbie questions. The system is quite user friendly although navigation can at times be challenging for those of us from the pre-computer era! Thanks for all your help getting us on Expedia and a Very Happy Christmas and Prosperous New Year. Cons As above - sometimes the explanations are not as explicit for those technologically challenged! Review Source Response from Inn Style January 2, 2019 Happy New Year Rob! Thanks for the review. We will continue to ensure that our system is as user-friendly as possible :) VR Verified Reviewer Group reservation manager Hospitality Used the software for: 2+ years ### "Great system " December 8, 2018 5.0 Really good and easy to use Pros User-friendly​, easy to understand and web base Cons When you have more than 1 name per booking Review Source Response from Inn Style December 10, 2018 Thanks for your review! We're really pleased to hear your positive feedback. KC Katherine C. Cottage owners Hospitality Used the software for: 2+ years ### "Excellent Holiday Cottage booking calandar" July 11, 2019 5.0 Very helpful team, always willing to provide advice. A few blips over the last few years, but most now sorted out, and improving the software all the time, based on feedback. Great that they are responsive to these Pros Automatic notifications, so that I don't have to manage the bookings and reminders myself Cons Would like more shortcuts for loading up discounts based on standard prices for different numbers of days Review Source Response from Inn Style July 16, 2019 Thanks for taking the time to leave us a review Katherine! We're always working hard to keep Inn Style as user-friendly as possible, so we really appreciate any and all feedback you have about our system. :) MM Meirion M. Owner Hospitality Used the software for: 2+ years ### "Couldn’t be without it!" July 11, 2019 5.0 Die to its ease of use as well easily incorporated into our website ithelped us immenseley when we started our business. Many other Channel Managers offer more bells and whistles but we like the simplicity and clearness of the dashboard etc. The customer service guys are also cool and very helpful. Pros Ease of use for ourselves who use it all the time as well as occasional staff use. Cons Honestly we can’t fault it. It does exactly what we want it to do. Review Source Response from Inn Style July 16, 2019 Thanks Meirion! We love working with you guys at Bryn Eisteddfod, and we're really pleased that you find Inn Style so user-friendly. (Thanks also for thinking we're cool.) JP John P. General Manager Hospitality Used the software for: Less than 6 months ### "A new start" August 6, 2019 5.0 On the whole, the best part of Innstyle has been the online assistance. For me, the system needs some more adaptations to make it what would be perfect in our industry. Pros There were some good functionality tweaks from our previous PMS. Cons The rigidity in not being able to move online bookings to different upgraded room types is particularly restrictive. Also the room price calculator is awful - tje total booking price needs to be inputted with the booking and, if the room checks out early the room still shows a debt, even if there isn't one. Review Source Response from Inn Style August 7, 2019 Thanks for leaving us a review John! We're really pleased you rate our online support so highly. You can drag and drop direct bookings into any room you like. However, upgrading bookings from online travel agents is something that we do for you just so we can make sure the OTAs are aware of room changes on their sites. If you send us a message through the in-app chat or give us a call, we're always happy to assist! If you've taken or recorded full payment for the booking, the balance will update accordingly. If you have any other questions or comments, please feel free to get in touch! Thanks again for using Inn Style. TP Tony P. Owner Hospitality Used the software for: 2+ years ### "Functional, flexible and supported by World Class Service" December 4, 2018 5.0 I have worked with Innstyle taking over the business and right from the start they have helped me with the platform. From walking me through the basics functionality to supporting me when I get stuck, which is often. They are constantly adding functionality to the platform and enhancing its look and feel. The team are always on hand to help and in many cases carry out the functions I 'should' do myself. Pros It is flexible and functional, as well as links to all my channels. It integrates well into my own website and is supported by world class service. The Innstyle team are always available and willing to help. Cons Nothing, only the features I have not yet discovered. Review Source Response from Inn Style December 10, 2018 Thanks for your feedback Tony! We're really pleased that you've enjoyed using Inn Style for so long. Similar Products Featured