--- title: "Akita Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Akita Software - reviews, pricing plans, popular comparisons to other Business Intelligence products and more." source_url: "https://www.capterra.com/p/146056/Akita/" page_type: "product" language: "en" --- # Akita Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Akita ## What is Akita? Akita connects to 100+ of the leading SaaS tools building one unified view of your customer data. Ensure no customers fall through the cracks with Akita's customizable health scoring system. Define tasks and targets for each step of the customer journey. Keep customers on track to success with scheduled business reviews and "playbooks" - triggered by user behavior (good or bad). Slack notifications and a two-way Salesforce sync keep the entire organization in the loop. ## What is Akita used for? [Customer Success](https://www.capterra.com/customer-success-software/)[Sales Enablement](https://www.capterra.com/sales-enablement-software/)[Customer Retention](https://www.capterra.com/customer-retention-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $160 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Akita?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.akitaapp.com&name=Akita) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Akita 4.4 (8) VS. [4.9 (122)](https://www.capterra.com/p/190125/Custify/reviews/) Starting Price $160 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (8) Ease Of Use 4.8 (1,767) Value For Money 4.0 (5) Value For Money 4.9 (1,517) Customer Service 4.2 (5) Customer Service 5.0 (1,536) ## Akita alternatives [4.8 (17)](https://www.capterra.com/p/10025816/Customerscore-io/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (4,087)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/) Starting price $12000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (127)](https://www.capterra.com/p/232772/Rocketlane/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/146056/Akita/alternatives/) ## FAQs about Akita Overview ### What company size and specific industries is Akita built for? Akita is designed for SMBs and enterprises across software and service-based businesses that need customer segmentation, automated playbooks, customizable health scores, and cross-selling support. It suits teams that manage customer relationships and growth processes rather than organizations in a single industry. Features and Usability ### What are the key features of Akita? Akita offers account management and customer data management tools, plus activity tracking, behavior tracking, and usage tracking/analytics. It also includes health scores, alerts/notifications, customer segmentation, workflow automation, reporting and analytics, configurable workflows, and third-party integrations for managing customer engagement, churn, renewals, and onboarding. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? Akita starts at $99 per month for the 3-month Pilot plan, which is fully featured, fully supported, and includes unlimited users and integrations. The $160 per month Start plan is a self-service option, and the $480 per month Connect plan adds 100+ pre-built applications. A free trial is available. Integrations ### Which third-party tools and platforms does Akita integrate with? Akita integrates with over 40 third-party tools and platforms, including ActiveCampaign, Basecamp, Brevo, Capsule, Freshdesk, Harvest, Intercom, and Insightly. It also connects with Agile CRM, AllClients, Billomat, Chargify, CheddarGetter, ClickDesk, Close, and GetResponse across CRM, support, billing, and marketing workflows. Getting Started and Support ### What training and onboarding options does Akita offer? Akita provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review and setup steps. Getting Started and Support ### What customer support options does Akita offer? Akita offers email/help desk support, FAQ/forum resources, a knowledge base, and chat. User feedback on support quality is not available in the catalog data, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 2,534 Business Intelligence reviews Capterra data shows that buyers of business intelligence software rank the following features as their top priorities: - **Multiple Data Sources** (**60%** of reviewers rated this feature as critical) - **Reporting/Analytics** (**53%**) - **Data Visualization** (**47%**) Akita supports all three of the features reviewers value most: **Multiple Data Sources**, **Reporting/Analytics**, and **Data Visualization**. Together, these capabilities help businesses connect data from different systems, turn information into clear reports, and present insights visually, allowing teams to make faster and more informed decisions. Multiple Data Sources 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Allows users to manage data from a number of sources Data Visualization 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Graphical representation of data Data Import/Export 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Import and export data to and from software applications Dashboard 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Data Connectors 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Connect to big data sources Engagement Tracking 3.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Akita 72 features ### All Features - Account Alerts: Informs of any account changes and notifications - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Behavior Analytics: Track and analyze user behavior within a system or network - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Data Management: Searchable repository of information about clients - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Connectors: Connect to big data sources - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Mapping: Track the management and flow of data throughout the organization - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Transformation: Translate EDI formats into data suitable for use with company applications. - Data Visualization: Graphical representation of data - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Health Score: Calculate a company, client account or person's health via a scoring system - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Lifecycle Management: Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Messaging: Communicate using messages within the system - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - NPS of Customers: Calculate NPS of customers - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Prioritization: Arrange tasks based on the level of priority or urgency - Profitability Analysis: Evaluate the degree to which business operations bring monetary gains - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Renewal Management: Manage and track the renewal process for various services, subscriptions, contracts, or licenses - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retention Tracking: Measures the retention rate and satisfaction of customers. - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scorecards: Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend/Problem Indicators: Visually identify direction of development and areas that require attention - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Onboarding: Guide new users to understand and become proficient in using a product or service - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Web Traffic Reporting: Collect and analyze traffic data about website visitors - Win/Loss Analysis: Analyze lost and won opportunities - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (8) 4.3 Based on 8 reviews ## Pricing Value for money 4.0 (5) Free Trial [View pricing plan details](https://www.capterra.com/p/146056/Akita/pricing/) START $160.00 Flat Rate,Per Month It includes: - 360 Degree Account Views - Powerful Customer Segments - Customizable Health Scoring - Customizable Dashboards - Task Management - Automated Playbooks - KPI Tracking - Standard Support CONNECT $480.00 Flat Rate,Per Month It includes: - Fully Supported - 360 Degree Account Views - Powerful Customer Segments - Customizable Dashboards - KPI Tracking - Automated Playbooks - Task Management - Customizable Health Scoring - Automated Alerts PILOT $99.00 Flat Rate,Per Month It includes: - Fully Supported - 360 Degree Account Views - Powerful Customer Segments - Customizable Health Scoring - Automated Playbooks - Automated Alerts - Task Management - KPI Tracking - Customizable Dashboards Value for money 4.0 (5) 4.0 Based on 5 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Basecamp](https://www.capterra.com/p/56808/Basecamp/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[ Brevo](https://www.capterra.com/p/132996/brevo/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (5) 4.2 Based on 5 reviews ## User reviews Overall rating 4.4 Based on 8 reviews Filter by rating 5(6) 4(1) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent Julian R. Finance and foreign trade Retail ### "Better customer satisfaction" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 18, 2025 It is fabulous for keeping an entire team informed of the tasks to be carried out and thus having equitable and orderly teamwork. Pros Akita has allowed me to improve a more personalized attention for clients by giving them more support and being clearer about the possible problems that each one presents. It has allowed me to have a more organized work in the control of the tasks carried out and those that remain to be done and with my work team to keep ourselves informed of each project and complete it. Cons Akita is good and has shown me that I can trust the functions that are optimal for the performance of my work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IH Iva H. CSM Computer Software ### "Cannot recommend at all" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 November 11, 2024 Was testing it for a couple of weeks during summer 2024, every day there was something else which was not working, in the end I decided to search for another tool. Pros Incredibly buggy, terrible design, horrible UX Cons I had a chance to try the tool free of charge - I've never seen such a buggy tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Mercy M. Account Executive Automotive ### "Love st first sight Definitely the B.O.A.T " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 22, 2024 Pros The customer service is legit Essy to use User interface is simple Satisfies all your needs Cons This platform is the best i gind nothing to state as a dislike Switched from [Stames](https://www.capterra.com/p/211503/Stames/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Pedro L. CEO Information Technology and Services ### "It does what is offering" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 March 16, 2024 Pros Good set of options and features which makes it a great solution Cons Sometimes it's not as easy to use as we wanted to Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Comptable Accounting ### "C'est une application extraordinaire " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 7, 2024 Pros Il me facilite la vente de mes produits sans aucune déplacement Cons Il faut essayer de mettre cette application sur les applications qui permettent de télécharger d'autres applications comme play store Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Gloria A. Comptable Investment Banking ### "Akita est une bonne application " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 1/10 November 21, 2023 Pros Akita est une très bonne application. Il est bon de l'utiliser Cons Étant donné que cette une logiciel on rencontre des problèmes de connexion. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Gestion de clientèle Accounting ### "Mon avis sur Akita " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 24, 2023 Pros Ce logiciel est très bon et facile à utiliser. Cons Je n'ai rencontré aucun problème de son utilisation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Damien B. Customer Success Computer Software ### "" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 13, 2016 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/146056/Akita/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.