# FieldRoutes Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FieldRoutes the right Pest Control solution for you? Explore 402 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146076/FieldRoutes/reviews --- FieldRoutes 4.3 (402) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 19th, 2026 # Reviews of FieldRoutes Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews Comprehensive feature set 83% positive reviews out of 54 Most reviewers find the platform offers abundant, useful features that simplify tasks and enhance business management. Chris C. Owner, 2 - 10 employees. "The extra features, the stat tracking, the competitions, the support, the simplicity and just all of it." Frequent bugs and slow fixes 72% negative reviews out of 67 Most reviewers report recurring glitches, system crashes, and lengthy resolution times that disrupt business operations. Hannah P. Owner/manager, 1 employee. "This company has been in violation of its contract with me since the beginning of the contract. When I tried to resolve the issue, I was replied to for a while and then ghosted." Supports scalable business growth 89% positive reviews out of 35 Most reviewers indicate the software adapts to evolving business needs, helping manage growth and streamline operations. Problematic and disruptive updates 58% negative reviews out of 38 Some users say updates cause new issues, lack clear communication, and occasionally make the interface feel outdated. Sylvia G. Office Assistant, 2 - 10 employees. "I also noticed that occasional updates or changes in the layout could make certain features harder to find at first." Intuitive and efficient navigation 89% positive reviews out of 27 Most reviewers describe navigation as straightforward, organized, and easy to learn, improving daily workflow efficiency. Payment processing challenges 61% negative reviews out of 36 Some users report issues with high fees, account lockouts, and difficulties managing or updating payment information. Jared W. Owner, 1 employee. "Not being able to run a business for three days because customer service won't get me back into my account after they have been paid is completely unacceptable." ## Showing most helpful reviews Showing 1-25 of 402 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Travis B. Service Operations Manager Environmental Services Used the software for: 2+ years ### "PestRoutes is the best" November 27, 2018 5.0 The team at PestRoutes is the best! I've used several softwares during my time in the industry and I have to say that PestRoutes is the hands down the best. We started using them two years ago and the growth of the system amazes me! The team is always pushing forward and deals with probably their most difficult customer with ease (us at TruForce)! We always have little things we'd like to see and I can't tell you how many beta versions we've had! Don't go anywhere else trust me! Pros The team behind the software is really what makes the great software it is! Cons I couldn't put my finger on any negatives in the capacity that I use them Review Source Response from ServiceTitan December 14, 2018 Thank you so much for the great review! DM Dennis M. President Writing and Editing Used the software for: Less than 6 months ### "Lots to like and some to improve" May 14, 2026 5.0 If I could combine what I love about my old CRM into field routes and make it way more user-friendly, I would. And make a mint as well. It was too techy. We're Pest Control operators, not IT techs. Pros Trigger rules make all the difference in reminder text, declined cards, and all-around collections. Allibilty to do gprhs for termite and inspection reports is the wat to go since we do that mooly. Cons Too many clicks to get stuff done. The calendar runs top to bottom, left to right, and is much better. The customer card is stuidp the customer card should be a full screen and have everything, including appointments. Charging for sms is dumb in an age where you can sms for free. Also, the credit card charges are the highest in the industry. Switched from [Pocomos](https://www.capterra.com/p/133292/Pocomos/) We need a way to do diagrams and reports for termites. We were using paper. Review Source NN Nadya N. Sales Associate Chemicals Used the software for: 1-2 years ### "Please Consult With Real Business Owners to Help You Smooth Out the Software" May 14, 2026 3.0 The program is not a smooth or easy software to use. It does not make the company life easier in many ways. It is a good start to a software, but y'all really need to use real business owners to help you develop it a little better. Pros I like the many options it provides and the reports. It looks neater than other software programs and is organized ok. Cons There are no ways to delete different events and mistakes, or to revert mistakes. If I create an event, or checklist, it is not easily undone. If I want to change the way I do things in the company, I cannot because there is not an easy way to change what I do on FieldRoutes. Switched from [ServSuite](https://www.capterra.com/p/25008/ServSuite/) Because I was told I had no choice in the matter and had to switch. Review Source MT Mathewe T. Owner Consumer Services Used the software for: 2+ years ### "Best Pest Control CRM" May 14, 2026 5.0 Since switching to Fieldroutes as our CRM, our day to day has run much smoother. From the app to the office interface, everything is just easier in our work day. Pros Makes scheduling and tracking services, billing, customer communication and employee management a breeze. Cons The learning curve for using all of the Fieldroutes can seem daunting. Take full advantage of the training they offer. Alternatives considered [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reason for choosing FieldRoutes Just like it better, to be honest. Customer service seemed more professional. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Just got way too expensive, and Fieldroutes had some features that PestPac didn't. Review Source JK Jon K. IT, Account Rep Manager. Architecture & Planning Used the software for: Less than 6 months ### "Field Routes Review" May 28, 2026 5.0 It has been great and is a complete software package with its bugs, but overall, it works great. You have people who really care about us as users. Pros It is very easy to use and is able to use third-party applications with ease. Has been easy to train new employees. Cons Support tickets are taking a long time to close. Some of the software is slower than other areas at times Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Price, API, Support Issues, Outdated software. Review Source JH Jenny H. Customer Service Representative Environmental Services Used the software for: 1-2 years ### "GOLD STAR :)" May 15, 2026 5.0 The transition from our old software provider was not easy but the overall experience w/FieldRoutes has been positive. Pros My favorite feature of FieldRoutes are the various tools to assist me w/scheduling, routing, & invoicing. This program assists me with all of my professional responsibilities as a CSR. Cons The "training" leading up to switching over from ServeSuite was really poor. It was way too condensed, way too surface level & in my opinion should be taught by people who actively use the program not the folks that create the software. Switched from [ServSuite](https://www.capterra.com/p/25008/ServSuite/) Reasons are too many to list - I believe they were sold to another company. Furthermore, it was our owner's decision. Review Source CC Chris C. Owner Consumer Services Used the software for: 2+ years ### "Great Software" May 15, 2026 5.0 Pros The secure payments, the variety of usage I can get out of it. Many apps/tools all in one place. The extra features, the stat tracking, the competitions, the support, the simplicity and just all of it. My company runs very smoothly because of this app. Cons Quite expensive for small companies, I've been a small company, under 500 customers for a fee years now, and it's costing me about $364/mo. I wish they had smaller company package pricing. Alternatives considered [Pocomos](https://www.capterra.com/p/133292/Pocomos/) Reason for choosing FieldRoutes The variety of what I can do with the software. Review Source TB Tim B. Owner Staffing and Recruiting Used the software for: 2+ years ### "Fantastic product, but it is not value priced." May 14, 2026 4.0 Support has improved greatly over the last year. This software has allowed us to grow beyond our imagination. Pros Field routes is the best thing we did! Routing is great, the fact you can use it when you don't have service is huge. Customer communication tools is great. Cons The cost of Field routes is the biggest con. Although it does everything we need it to do, we continue to have conversations about the future based solely on price. If it was a little more cost effective, we would be partners for life no question. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/)[GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reason for choosing FieldRoutes Mapping software and Job Pool functions. Also it can be used when not in network, mobile. Review Source RT Ryan T. Director of Operations Chemicals Used the software for: 2+ years ### "Directior of Operations" May 14, 2026 5.0 Overall experience with FieldRoutes has been exceptional. Tracking products used, scheduling, invoicing, and features are all a breeze once you learn the system. Pros FieldRoutes is great for scheduling and invoicing. Very user friendly and if there are any issues a quick call is all it takes to get issues resolved. Cons What I like the least about field routes is that you can't just reschedule an entire day, ie: shift a friday to a monday, you must reschedule individual routes on a given day. Switched from [ServSuite](https://www.capterra.com/p/25008/ServSuite/) servsuite sunset date was rapidly approaching and FieldRoutes was suggested by ServSuite Support team. Review Source Jerika Z. Chief Operating Officer Consumer Services Used the software for: 2+ years ### "Good system for complex reports and programs, not so flawless" April 10, 2019 4.0 Overall i like servsuite for its multi-tier program, adds multiple events for each program at predetermined intervals and pricing- but it comes with many many flaws, it has become very frustrating- their effors are great but fixes are very slow and it is impacting out work flow Pros multilayer programs, extensive reports, integrated document signing, Cons does not sync with google, many hiccups and tech support needed, updates tend to cause issues, programming takes a long time to fix issues and we have been struggling, lag in the email server system, Review Source Response from ServiceTitan April 12, 2019 Hello Jerika, thank you for taking the time to explain the issues you've experienced with ServSuite. We would like to help you get these resolved as quickly as possible, in this vain we have contacted your support team and they will be reaching out soon. All the best, the ServicePro Team. JK Jason K. Service Manager Retail Used the software for: 1-2 years ### "FieldRoutes for the win!" May 14, 2026 5.0 Pros FieldRoutes is user friendly, intuitive and multi-featured. Both the desktop and mobile app work smoothly Cons When there is an issue (which is rare) it seems to take a long time to hear back from the support staff to resolve a ticket Alternatives considered [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reason for choosing FieldRoutes Had more features we needed than the competition Switched from [ServSuite](https://www.capterra.com/p/25008/ServSuite/) Our old system was archaic, we were still using paper work orders Review Source SS Staci S. Office Manager Environmental Services Used the software for: Less than 6 months ### "New to Fields Routes" May 14, 2026 5.0 We have only been using Field Routes since October 2025 and it has helped us Decrease the Office Staff. It is a Great once you learn the System! Pros I like the Automated Scheduling it help cuts down on the time you are calling clients trying to get them on the Schedule. It has really helped with A/R it send out Reminders Periodically to let the Client know they still have a balance. Cons When the Technician Closes a ticket it should send a PDF File of the Invoice and not just the Portal Log in for them to pay. Switched from [Briostack](https://www.capterra.com/p/160267/Briostack/) Partnership, For ease of Scheduling all in one spot Review Source BB Brandi B. Collections Environmental Services Used the software for: Less than 6 months ### "Easy to use program" May 15, 2026 5.0 So far my overall experience has bee great. I would highly recommend this program over the ones that I have used in the past. Pros It is a very easy program to use at an affordable price. Ease to communicate with customers and to update accounts. Cons I really have not had too many issues so far. Just learning a new program can sometimes be a little challenging. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) The pricing was too high, and was not easy to use. Review Source SG Sylvia G. Office Assistant Environmental Services Used the software for: 2+ years ### "Great All-in-One Solution for Managing Daily Operations" May 14, 2026 5.0 My overall experience with FieldRoutes has been positive because it helped make daily operations more organized and efficient. The platform made it easier to manage scheduling, customer communication, billing, and service tracking all in one system. I appreciated how much time the automation features saved and how accessible important information was for both office staff and technicians. While there was a bit of a learning curve in the beginning, the software became much easier to navigate with regular use. Customer support was also helpful whenever issues or questions came up. The system improved workflow and helped keep the business running more smoothly overall. Pros What I liked most about FieldRoutes was how easy it made managing daily operations. The platform is very user friendly and helped keep scheduling, customer information, invoicing, and communication all in one place. I also liked how organized everything felt because it reduced a lot of manual work and saved time throughout the day. The automation features made it easier to stay on top of appointments and follow ups without missing important details. Another thing I appreciated was the customer support team because they were responsive and helpful whenever questions came up. Overall, the software helped improve efficiency and made day to day tasks much smoother for the business. Cons One thing I liked least about FieldRoutes was that there can be a learning curve when first getting started, especially with some of the more advanced features. At times the system felt a little overwhelming because there are so many tools and settings to navigate. I also noticed that occasional updates or changes in the layout could make certain features harder to find at first. Another downside was that the mobile app could sometimes run slower than expected depending on connectivity. While the platform is very helpful overall, there were moments where customization options or report generation felt more complicated than necessary for everyday use. Review Source SR Shannon R. Administrative Assistant Chemicals Used the software for: 6-12 months ### "Streamlined & Easy" May 14, 2026 5.0 It has been overall great, the only thing I find an issue with is the linked billing. Everything else has been straightforward and easy to learn & use. Pros My company just switched to Field Routes from a very old pest control program. This program has been a breath of fresh air for us! It has streamlined everything we used to have to have 4-5-6 steps to get done we can now do in 1 click! It's so easy to schedule appointments & know exactly how far away from the next stop they are. I love the map features so we know we are not going out of the way & keeping all the routes right in line. This is definitely worth the subscription price, the features alone speak for themselves. Anytime you have an issue there are so many answers in the knowledge base & if you can't find an answer email support & they reach out right away. I like the security & knowing whos logged in & seeing everything being done by every user. Invoicing has never been easier, click a button & it's done! I like knowing that the system will tell us if we have missed an appointment & can get it right back into the schedule. This helps us manage our business & make sure we have the least amount of risk while still being able to grow & makes it so easy to manage all of our products, etc. Cons The linking of bills/accounts. It was never really explained in any training forum. Every time you link or unlink an account, you have to move an invoice & then get 3 invoice numbers instead of one & it can be extremely confusing. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing FieldRoutes extremely expensive & not easy to get set up Review Source OL Orysia L. CSR Environmental Services Used the software for: 1-2 years ### "Ease of Fieldroutes" May 14, 2026 4.0 My experience has be good and like I stated previously I love the ease of the application to conduct my daily workload. Pros The ease and clean set up of the application to do my daily work. It makes my daily workload fly by with ease to give great customer support securely. Cons The app freezes at times while attempting to schedule a customer appointment. I have to reboot the app or just wait to get scheduling done! Review Source OG Ovidio G. Dispatch manager Accounting Used the software for: 1-2 years ### "5 star Review Guaranteed!!!" May 18, 2026 5.0 Overall, a very comfortable experience. The support service has been very helpful, as have the monthly meetings which provide more information about the interface. But overall, I'm very pleased with the system. Pros the convenience it offers for handling operations in general, shceduling works easy and very smoothly Cons I have no complaints about that; I find it very comfortable and easy to work with field routes since its interface seems very interactive to me. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) the system in general is smoother and easier Review Source LC Laura C. Dispatch Specialist Consumer Services Used the software for: Less than 6 months ### "hit or miss" May 14, 2026 3.0 It hit or miss, somedays it runs great and some days it doesn't. I wish there was intro to using the software classes so that new users can learn and train and use it to its full ability. There are also a lot of restrictions for business use, whether its billing, color coding, note capacity. Pros I like the rescheduling aspect of it, it makes relocating jobs a lot easier. The different ways to see how routes can be scheduled to maximize efficiently. Cons On map scheduling, it would be nice to have the ability to assign techs colors, so its easy to look at their routes. The lagging when moving appointments has been problematic. There is also no really good manual for a 100% new person that's never used field routes they can reference for training. I feel like I am not utilizing the software as much as I could due to lack of training information for new users. Review Source TS Timothy S. Service Manager Consumer Services Used the software for: 2+ years ### "FieldRoutes Review" May 15, 2026 4.0 Since starting using FieldRoutes, I feel its ease of use and features makes it one of the best apps for the industry. Pros Ease of use, features, asset management, scheduling. Used for many years in the pest control industry. Cons I don't do anything on the back end of fieldroutes but I'm sure it's just as easy to use as the app. Review Source mN melissa N. customer service rep Consumer Services Used the software for: 1-2 years ### "Simple & Easy " May 14, 2026 5.0 my first time using and it was very easy to learn . everything was simple to ready and understand where to make changes. Pros its easy to use . makes it easy to see multiple accounts at once . doesn't kick me off even after a phone call Cons sometimes the side tabs don't open as they should . could be a little bit more simple in the notes sections. Review Source JM James M. owner Chemicals Used the software for: Less than 6 months ### "Worst software in the business" February 24, 2025 2.0 I would never recommend it to anyone . If you find it useful you dont know pest control Pros Wasnt very much to like . Have been in the pest control industry 38 yrs. Cons When first inquiring about it was told by the sales person "Its the greatest. We take pestpac customer every day ." would only get to see the sosftware for a few minutes then either had to sign or not. I signed what I though was a one year agreement which included an upload of our data. Our implementation person was knowlegdable about the software but not pest control. The we found out that I was not signed up for an upload but they took my $1300 anyway. You get one hour a day for the first week the one hour a week after that . They are going to charge you for months while you arent live. Customer service is non existent, .... It is a series of home offices ..Everyone works from home . They decided to try and upload data using our reports in excel format. That was great except no history , no phone numbers and no emails . we were 3 weeks in , no data, and still 3 months from going live and decided to cancel and stay with pestpac. Pest pac is hands down a superior software in every form and better customer svc. Then they informed us we had signed a 3 year agreement and we wont get a penny back even though they never did an upload,. The claims they make online are dreams Review Source TS Trevor S. Fireplace Installer Construction Used the software for: Less than 6 months ### "Love it! It's so easy to use" May 14, 2026 4.0 Pros I really like that Field Routes is very easy to navigate. The features provided are easy to learn and the mobile app is very intuitive. Cons One minor thing that I disliked was attempting to schedule something for an entire day. I wish there was a quicker way to schedule a technician's entire work day with one click. Review Source JB James B. Service Manager Consumer Services Used the software for: Less than 6 months ### "My field routes review" May 14, 2026 5.0 Pros I like how field routes gives techs all the information they need prior to service. Its easy to move stops around Cons Sometimes after stop is completed field routes doesn't update in real time. It makes it seem like the techs have not completed a stop Review Source AW Allen W. Owner Environmental Services Used the software for: Less than 6 months ### "Great support and easy to use" May 14, 2026 5.0 Pros Customer support is incredibly helpful and available. Scheduling clients and keeping track of their subscription is also very simple Cons I wish I was able to make it so one of my employees could have multiple titles, like being a technician as well as a sales rep. Review Source DS Dionte S. GM Retail Used the software for: 6-12 months ### "It works for the job " February 26, 2025 5.0 Great system, smooth slow and easy to navigate Pros That it works and I like that the customers are easy to look up Cons That it work slow sometimes and makes it hard to open the routes Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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