--- title: "FieldRoutes Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is FieldRoutes the right Pest Control solution for you? Explore 404 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/146076/FieldRoutes/reviews/" page_type: "reviews" language: "en" --- FieldRoutes 4.3 (404) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of FieldRoutes Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews KH Kurt H Customer service repConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “Between scheduling, routing, customer communication, invoicing, and reporting tools, it has become an important part of keeping our business organized and efficient.“ May 14, 2026 DR David R OwnerEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “I am able to set up customer payments the way the customer, and company, want and the system take care of the rest. Because this isn't the first CRM I've used, there a few quirks I hate, but they are meaningless unless you are used to the same that I am.“ May 15, 2026 EM Engel M sales agentConsumer Services, 51 - 200 employeesUsed the software for: Less than 6 months. “I liked being able to easily review customer accounts, service history, scheduling, technician notes, recurring services, invoicing, and asset management without having to switch between multiple systems.“ May 14, 2026 SR Shannon R Administrative AssistantChemicals, 11 - 50 employeesUsed the software for: 6-12 months. “Every time you link or unlink an account, you have to move an invoice & then get 3 invoice numbers instead of one & it can be extremely confusing.“ May 14, 2026 LS Luis S Training and QualityConsumer Services, 51 - 200 employeesUsed the software for: 6-12 months. “It helps streamline scheduling, routing, billing, and customer management, making daily operations more organized and efficient.“ May 14, 2026 LC Landon C Operations CoordinatorEnvironmental Services, 51 - 200 employeesUsed the software for: 6-12 months. “Switching between groups on the left side of the routes screen is always laggy, visual grouping often doesn't load without refreshing the page ten times.“ May 14, 2026 LS Luis S Training and QualityConsumer Services, 51 - 200 employeesUsed the software for: 6-12 months. “The mobile app and automation features are especially useful for technicians and office staff. While there can occasionally be minor system delays or glitches, the platform is reliable and very helpful for managing pest control operations.“ May 14, 2026 AH Angela H Dispatch LeadEnvironmental Services, 11 - 50 employeesUsed the software for: 1-2 years. “However, these limitations are creating extra administrative work, slowing down reporting, and making it harder to make fast operational decisions.“ May 14, 2026 ## Showing most helpful reviews Showing 1-25 of 404 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Travis B. Service Operations Manager Environmental Services Used the software for: 2+ years ### "PestRoutes is the best" November 27, 2018 5.0 The team at PestRoutes is the best! I've used several softwares during my time in the industry and I have to say that PestRoutes is the hands down the best. We started using them two years ago and the growth of the system amazes me! The team is always pushing forward and deals with probably their most difficult customer with ease (us at TruForce)! We always have little things we'd like to see and I can't tell you how many beta versions we've had! Don't go anywhere else trust me! Pros The team behind the software is really what makes the great software it is! Cons I couldn't put my finger on any negatives in the capacity that I use them Review Source Response from ServiceTitan December 14, 2018 Thank you so much for the great review! HK Hallie K. Collections Manager Consumer Services Used the software for: 2+ years ### "Amazing Program" May 14, 2026 5.0 We have had this program for many years. The transition from our previous program to FieldRoutes was seamless. Everything transferred over amazing. Pros This program makes day-to-day pest control operations so smooth and easy. From scheduling to billing. Cons There is really not anything I don't care for. Sometimes the program freezes, but I usually attribute that to internet connection. Switched from [Structural Pest Control System](https://www.capterra.com/p/92925/Structural-Pest-Control-System/) The previous program was not internet based. The fieldroutes program works perfectly with our company. Review Source AH Angela H. Dispatch Lead Environmental Services Used the software for: 1-2 years ### "Not Workflow Reliable" May 14, 2026 2.0 We have invested a lot of time building workarounds because we rely on FieldRoutes heavily. However, these limitations are creating extra administrative work, slowing down reporting, and making it harder to make fast operational decisions. I would appreciate help understanding which of these issues have existing solutions, which are on the product roadmap, and which ones FieldRoutes does not currently plan to support. Pros The most I can say about FieldRoutes is that it gets the job done as long as we use the workarounds we have built. Cons In general, the biggest frustration is that FieldRoutes is our core operational system, but many of the things we need to run the business well require external tools. We are not trying to overcomplicate our workflow; we are trying to get reliable access to the data and visibility that should support scheduling, dispatching, reporting, customer retention, and technician performance. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) We heard that FieldRoutes would be better and make workflow better. Review Source CL Chloe L. Customer Service Representative Consumer Services Used the software for: Less than 6 months ### "Platform of the Century!" May 14, 2026 5.0 Overall, my experience with Field Routes has been like no other. I have worked with many scheduling platforms, similar to this, and they have always lacked proficiency. They function and all the tools are there, but it is all so disconnected. Field Routes is not like that, I have said it and I will say it again it scores 10's across the board! Pros Field Routes is an incredibly efficient and easily navigated platform. You can't help but fall into a very natural pattern of use. With its quick response time, simple yet effective layout, and efficient organization it is the ideal platform. Cons I honestly do not have any complaints other than not getting to use it sooner. It is user friendly, easy to learn, and unlikely to have issues. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) We needed a quicker and more compact, reliable, system for our technicians and customers benefit and Field Routes has been just that. Review Source JK Jon K. IT, Account Rep Manager. Architecture & Planning Used the software for: Less than 6 months ### "Field Routes Review" May 28, 2026 5.0 It has been great and is a complete software package with its bugs, but overall, it works great. You have people who really care about us as users. Pros It is very easy to use and is able to use third-party applications with ease. Has been easy to train new employees. Cons Support tickets are taking a long time to close. Some of the software is slower than other areas at times Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Price, API, Support Issues, Outdated software. Review Source DM Dennis M. President Writing and Editing Used the software for: Less than 6 months ### "Lots to like and some to improve" May 14, 2026 5.0 If I could combine what I love about my old CRM into field routes and make it way more user-friendly, I would. And make a mint as well. It was too techy. We're Pest Control operators, not IT techs. Pros Trigger rules make all the difference in reminder text, declined cards, and all-around collections. Allibilty to do gprhs for termite and inspection reports is the wat to go since we do that mooly. Cons Too many clicks to get stuff done. The calendar runs top to bottom, left to right, and is much better. The customer card is stuidp the customer card should be a full screen and have everything, including appointments. Charging for sms is dumb in an age where you can sms for free. Also, the credit card charges are the highest in the industry. Switched from [Pocomos](https://www.capterra.com/p/133292/Pocomos/) We need a way to do diagrams and reports for termites. We were using paper. Review Source MT Mathewe T. Owner Consumer Services Used the software for: 2+ years ### "Best Pest Control CRM" May 14, 2026 5.0 Since switching to Fieldroutes as our CRM, our day to day has run much smoother. From the app to the office interface, everything is just easier in our work day. Pros Makes scheduling and tracking services, billing, customer communication and employee management a breeze. Cons The learning curve for using all of the Fieldroutes can seem daunting. Take full advantage of the training they offer. Alternatives considered [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reason for choosing FieldRoutes Just like it better, to be honest. Customer service seemed more professional. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Just got way too expensive, and Fieldroutes had some features that PestPac didn't. Review Source JH Jenny H. Customer Service Representative Environmental Services Used the software for: 1-2 years ### "GOLD STAR :)" May 15, 2026 5.0 The transition from our old software provider was not easy but the overall experience w/FieldRoutes has been positive. Pros My favorite feature of FieldRoutes are the various tools to assist me w/scheduling, routing, & invoicing. This program assists me with all of my professional responsibilities as a CSR. Cons The "training" leading up to switching over from ServeSuite was really poor. It was way too condensed, way too surface level & in my opinion should be taught by people who actively use the program not the folks that create the software. Switched from [ServSuite](https://www.capterra.com/p/25008/ServSuite/) Reasons are too many to list - I believe they were sold to another company. Furthermore, it was our owner's decision. Review Source CC Chris C. Owner Consumer Services Used the software for: 2+ years ### "Great Software" May 15, 2026 5.0 Pros The secure payments, the variety of usage I can get out of it. Many apps/tools all in one place. The extra features, the stat tracking, the competitions, the support, the simplicity and just all of it. My company runs very smoothly because of this app. Cons Quite expensive for small companies, I've been a small company, under 500 customers for a fee years now, and it's costing me about $364/mo. I wish they had smaller company package pricing. Alternatives considered [Pocomos](https://www.capterra.com/p/133292/Pocomos/) Reason for choosing FieldRoutes The variety of what I can do with the software. Review Source Jerika Z. Chief Operating Officer Consumer Services Used the software for: 2+ years ### "Good system for complex reports and programs, not so flawless" April 10, 2019 4.0 Overall i like servsuite for its multi-tier program, adds multiple events for each program at predetermined intervals and pricing- but it comes with many many flaws, it has become very frustrating- their effors are great but fixes are very slow and it is impacting out work flow Pros multilayer programs, extensive reports, integrated document signing, Cons does not sync with google, many hiccups and tech support needed, updates tend to cause issues, programming takes a long time to fix issues and we have been struggling, lag in the email server system, Review Source Response from ServiceTitan April 12, 2019 Hello Jerika, thank you for taking the time to explain the issues you've experienced with ServSuite. We would like to help you get these resolved as quickly as possible, in this vain we have contacted your support team and they will be reaching out soon. All the best, the ServicePro Team. JC Jose C. owner Consumer Services Used the software for: Less than 6 months ### "Great software, even for lawn companies!" May 15, 2026 5.0 so far the experience has been really good. I highly recommend it to anyone I know that used the same previous crm we used. It's a big improvements in the majority of areas that a good crm should be good at. Pros Customer support, features, invoicing, scheduling. It does all of those things VERY well. Specially the scheduling! There's so many options to schedule jobs, it's nuts! Cons no job costing, and no internal map measuring, the estimates are not very customizable AFTER you set them up. Makes it hard for custom, one-off jobs. Alternatives considered [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reason for choosing FieldRoutes My mentor, \[sensitive content hidden\], highly recommended this software over Gorilla Desk Switched from [Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) Many reason, they kept raising pricing without fixing existing features. Customer support was horrid. Review Source JK Jason K. Service Manager Retail Used the software for: 1-2 years ### "FieldRoutes for the win!" May 14, 2026 5.0 Pros FieldRoutes is user friendly, intuitive and multi-featured. Both the desktop and mobile app work smoothly Cons When there is an issue (which is rare) it seems to take a long time to hear back from the support staff to resolve a ticket Alternatives considered [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reason for choosing FieldRoutes Had more features we needed than the competition Switched from [ServSuite](https://www.capterra.com/p/25008/ServSuite/) Our old system was archaic, we were still using paper work orders Review Source JM Justin M. Technician Food Production Used the software for: 1-2 years ### "Setting up payments is an issue. " March 16, 2025 3.0 Overall everything excluding the payment set up has been good. Customer service is a little dodgy but all in all they get back to you relatively quick. Pros The User name interface is clean and everything excluding payment set up is pretty easy and clean to navigate. Cons Their payment set up is very odd. You have links for security that expire after X amount of days than when customer go to use the link it's expired and it has to be sent again. I wish their payment system was simpler like stripe. Simple email with a link that brings you right to a window to enter cc or bank account information. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing FieldRoutes Pricing was the main reason I chose fieldroutes. Review Source SG Sylvia G. Office Assistant Environmental Services Used the software for: 2+ years ### "Great All-in-One Solution for Managing Daily Operations" May 14, 2026 5.0 My overall experience with FieldRoutes has been positive because it helped make daily operations more organized and efficient. The platform made it easier to manage scheduling, customer communication, billing, and service tracking all in one system. I appreciated how much time the automation features saved and how accessible important information was for both office staff and technicians. While there was a bit of a learning curve in the beginning, the software became much easier to navigate with regular use. Customer support was also helpful whenever issues or questions came up. The system improved workflow and helped keep the business running more smoothly overall. Pros What I liked most about FieldRoutes was how easy it made managing daily operations. The platform is very user friendly and helped keep scheduling, customer information, invoicing, and communication all in one place. I also liked how organized everything felt because it reduced a lot of manual work and saved time throughout the day. The automation features made it easier to stay on top of appointments and follow ups without missing important details. Another thing I appreciated was the customer support team because they were responsive and helpful whenever questions came up. Overall, the software helped improve efficiency and made day to day tasks much smoother for the business. Cons One thing I liked least about FieldRoutes was that there can be a learning curve when first getting started, especially with some of the more advanced features. At times the system felt a little overwhelming because there are so many tools and settings to navigate. I also noticed that occasional updates or changes in the layout could make certain features harder to find at first. Another downside was that the mobile app could sometimes run slower than expected depending on connectivity. While the platform is very helpful overall, there were moments where customization options or report generation felt more complicated than necessary for everyday use. Review Source SR Shannon R. Administrative Assistant Chemicals Used the software for: 6-12 months ### "Streamlined & Easy" May 14, 2026 5.0 It has been overall great, the only thing I find an issue with is the linked billing. Everything else has been straightforward and easy to learn & use. Pros My company just switched to Field Routes from a very old pest control program. This program has been a breath of fresh air for us! It has streamlined everything we used to have to have 4-5-6 steps to get done we can now do in 1 click! It's so easy to schedule appointments & know exactly how far away from the next stop they are. I love the map features so we know we are not going out of the way & keeping all the routes right in line. This is definitely worth the subscription price, the features alone speak for themselves. Anytime you have an issue there are so many answers in the knowledge base & if you can't find an answer email support & they reach out right away. I like the security & knowing whos logged in & seeing everything being done by every user. Invoicing has never been easier, click a button & it's done! I like knowing that the system will tell us if we have missed an appointment & can get it right back into the schedule. This helps us manage our business & make sure we have the least amount of risk while still being able to grow & makes it so easy to manage all of our products, etc. Cons The linking of bills/accounts. It was never really explained in any training forum. Every time you link or unlink an account, you have to move an invoice & then get 3 invoice numbers instead of one & it can be extremely confusing. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing FieldRoutes extremely expensive & not easy to get set up Review Source OL Orysia L. CSR Environmental Services Used the software for: 1-2 years ### "Ease of Fieldroutes" May 14, 2026 4.0 My experience has be good and like I stated previously I love the ease of the application to conduct my daily workload. Pros The ease and clean set up of the application to do my daily work. It makes my daily workload fly by with ease to give great customer support securely. Cons The app freezes at times while attempting to schedule a customer appointment. I have to reboot the app or just wait to get scheduling done! Review Source HK Halene K. OFFICE MANAGER Consumer Services Used the software for: 2+ years ### "Amazing internet-based pest control program!" May 14, 2026 5.0 This program has simplified my day-to-day operations with my pest control company. Made my life so much easier. Pros I the ease of A/R and invoicing. WIth the push of a button credit cards are charged and past due accounts are emailed. Cons I wish I could toggle through account just using the arrows on my keyboard. Then running through customers would be a bit easier Review Source LC Laura C. Dispatch Specialist Consumer Services Used the software for: Less than 6 months ### "hit or miss" May 14, 2026 3.0 It hit or miss, somedays it runs great and some days it doesn't. I wish there was intro to using the software classes so that new users can learn and train and use it to its full ability. There are also a lot of restrictions for business use, whether its billing, color coding, note capacity. Pros I like the rescheduling aspect of it, it makes relocating jobs a lot easier. The different ways to see how routes can be scheduled to maximize efficiently. Cons On map scheduling, it would be nice to have the ability to assign techs colors, so its easy to look at their routes. The lagging when moving appointments has been problematic. There is also no really good manual for a 100% new person that's never used field routes they can reference for training. I feel like I am not utilizing the software as much as I could due to lack of training information for new users. Review Source TS Timothy S. Service Manager Consumer Services Used the software for: 2+ years ### "FieldRoutes Review" May 15, 2026 4.0 Since starting using FieldRoutes, I feel its ease of use and features makes it one of the best apps for the industry. Pros Ease of use, features, asset management, scheduling. Used for many years in the pest control industry. Cons I don't do anything on the back end of fieldroutes but I'm sure it's just as easy to use as the app. Review Source mN melissa N. customer service rep Consumer Services Used the software for: 1-2 years ### "Simple & Easy " May 14, 2026 5.0 my first time using and it was very easy to learn . everything was simple to ready and understand where to make changes. Pros its easy to use . makes it easy to see multiple accounts at once . doesn't kick me off even after a phone call Cons sometimes the side tabs don't open as they should . could be a little bit more simple in the notes sections. Review Source LM Laura M. Operations Manager Consumer Services Used the software for: Less than 6 months ### "A Good Start!" May 14, 2026 3.0 Pros The software is easy to use and has a friendly user interface. I love being able to customize employees' dashboards to fit their role in the company. The ability to quickly send digital contracts has been very helpful in growing our company quickly. Cons I wish the knowledgebase was more thorough and in depth. Best use suggestions in the knowledgebase would be incredible helpful! There's a lot that the reporting can do, but there's a lot it's missing as well. The invoicing process could be more specific and robust. Review Source JT Jackie T. Admin Assistant Individual & Family Services Used the software for: Less than 6 months ### "Fantastic Experience" May 14, 2026 5.0 My overall experience with FieldRoutes was fantastic. The platform was easy to use, reliable, and helped improve the efficiency of our day-to-day operations. The features worked well for our team, and overall it was an amazing experience using the software. Pros What I liked most about FieldRoutes was how easy it was to use. The interface is user friendly, which made scheduling, dispatching, and managing customer information straightforward for the team. Cons I can’t think of anything specific I disliked about FieldRoutes. Overall, my experience with the platform was positive, and it met our operational needs well. Review Source DM Donald M. Sales Consultant Retail Used the software for: Less than 6 months ### "Field Route Review for It’s Bugs Or Us" May 14, 2026 4.0 Overall, it is a very useful database that helps locate and find information on all of my customers. Pros Easy to add customers and find info for each of them. Entering and locating the contracts for each customer. Cons The buttons for saving, signing, and requesting customer signatures are very small and sometimes the incorrect button is selected. Review Source TS Trevor S. Fireplace Installer Construction Used the software for: Less than 6 months ### "Love it! It's so easy to use" May 14, 2026 4.0 Pros I really like that Field Routes is very easy to navigate. The features provided are easy to learn and the mobile app is very intuitive. Cons One minor thing that I disliked was attempting to schedule something for an entire day. I wish there was a quicker way to schedule a technician's entire work day with one click. Review Source JB James B. Service Manager Consumer Services Used the software for: Less than 6 months ### "My field routes review" May 14, 2026 5.0 Pros I like how field routes gives techs all the information they need prior to service. Its easy to move stops around Cons Sometimes after stop is completed field routes doesn't update in real time. It makes it seem like the techs have not completed a stop Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.