# Page 10 | FieldRoutes Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is FieldRoutes the right Pest Control solution for you? Explore 337 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146076/FieldRoutes/reviews --- FieldRoutes 4.2 (337) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of FieldRoutes ## Showing most helpful reviews Showing 226-250 of 337 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Owner Consumer Services Used the software for: 1-2 years ### "Horrible Customer Service" January 11, 2022 1.0 Horrible experience. After you do the onboarding process then good luck with ever getting help again. They could care less once they have your money. Pros I didnt like anything. It is horrible and so is the com0any and its employees Cons Horrible customer service. I pay over $200 a month for a program that i can't even use. They get you with a 2 year contract and then they could care less about your business or helping you. I will tell everyone i know to never give this heartless company any of their hard earned money. Reason for choosing FieldRoutes I heard other companies were using it Review Source CS Cherie S. Inside Sales Support Consumer Services Used the software for: 1-2 years ### "Changes" April 18, 2019 3.0 Pros It is easy to use overall and has a decent notes feature Cons Changes are made without any warning and some functions disappear with updates. Review Source Response from ServiceTitan April 23, 2019 Thank you for your review and feedback. We'll make sure to share the cons with our product team to ensure product changes are communicated clearly. KB Karen B. Pest Control Co-Ordinator Printing Used the software for: 6-12 months ### "Great Software System" October 3, 2019 5.0 This has been great for our pest control. Its saved us so much money and time. Making our service super efficient. Pros Using this software has decreased the amount of paperwork we were using. Plus we can book in next appointments whilst on site and the scheduler allows us to move, change booked in appointments. Cons Can't always easily find work orders that have been cancelled or skipped would be better if you got an alert for this. Review Source DL Debra L. Owner Consumer Services Used the software for: Less than 6 months ### "Lied too" January 22, 2021 1.0 horrible Pros I was misled by the salesperson, now they want over $1000 to cancel after I was told a year agreement. They made it 2. The platform after 2 on board calls did not fit with my company. Now they are holding me hostage. Bad business. As a single mom, running a business with covid; I now have to fight this. I can see if I used it for over 30 days' I did not. I had a salesperson lie to me and 2 calls to actually set up the platform. I will be disputing, contacting the BBB and small claims court if necessary. Do Not Sign On Until you are 100% First. This is not accessible to the field technicians through an app like I had asked for.. BUYER BEWARE ! Cons It is not accessible to field technicians Switched from [GoCanvas](https://www.capterra.com/p/139882/Canvas-Mobile-Forms/) I didn't.. I am staying with go canvas Review Source Response from ServiceTitan January 27, 2021 We've reached out multiple times the past week by phone, voicemail & email. We're anxious to discuss this situation further with you. We will continue to reach out and try to connect. If we cannot, we wish you and your company nothing but the best. NP Nick P. Director of Service Environmental Services Used the software for: 2+ years ### "PestRoutes" October 30, 2018 5.0 Pros I like the ease of pestroutes it makes things very easy and streamlined. The integrated review system is great and lets us get the instant feedback we need. Cons I think there can be some improvements to the way routing is done. But it is possibly im not using it to its full potential. Review Source DC Donnie C. Owner/Operator Chemicals Used the software for: 6-12 months ### "Great Software Love It!" February 5, 2020 5.0 Great form start on! Pros It does everything you need! Plus a lot of other things, from start to finish its the complete deal. Cons Some things can be a little complicated. Switched from [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) It didn’t stack up to pest routes Review Source JY Julie Y. Owner Used the software for: 2+ years ### "Servsuite is great!" December 2, 2016 4.0 We especially appreciate the support team - it blows our previous provider out of the water! Whenever I have a question or an issue, I get the help we need from kind & caring people. Thank you Servsuite for hiring great folks! Pros Tech support Cons Limitations in functionality, however, we usually find a work around solution. Review Source DV Dino V. Quality Assurance Manager Consumer Services Used the software for: 2+ years ### "ServSuite Rocks!" December 15, 2016 5.0 I've been using ServSuite for 3+ years and it simplifies our process. With all the updates, we hope to continue to use the software. Keep up the good work! Pros Scheduling. Payment Processing. Reports. Cons Glitches w/ reports. Glitches w/ Form Designer. Glitches w/ mobile handheld/tablet. Review Source MB Manuel B. Office Manager Used the software for: 2+ years ### "I find it easy to use and the help desk is aviable when needed." April 23, 2018 4.0 Pros The different kind of reports. Differente ways to search for customers. Easy to learn and can be use outside work place. Cons Having a an issue does not get resolved fast. A ticket is created and days or weeks may pass and it has not been resolved. Review Source CK Christina K. Used the software for: ### "Customer Service is attrocious" April 8, 2015 3.0 Any time I have ever had to call customer service for a technical problem for any program ever, I have never had to automatically be forced into a Turbo Meeting. Those are usually reserved for when you no longer have an answer. This is what ServicePro seems to be primarily made of. When there is an issue, even after they've forced you into a pointless Turbo Meeting, it takes TWO MONTHS for them to resolve whatever issue you had. Whether it be a programming issue THEY caused in the first place or an issue of another sort. I've been MOST dissatisfied with how they deal with their issues and the time in which is takes to resolve the issues. The program itself is acceptable overall, but you had better hope you don't have a problem with part of the program because it will never be resolved and they are the least helpful people I've ever dealt with. Review Source Response from ServiceTitan April 10, 2015 We would like to offer our deepest apologies for the trouble you had to experience, these incidents are not typical of us, this is not the experience we want you to have, the problems that you mentioned have been brought to the attention of a manager that we are aware, has already contacted you and is working with you to solved these concerns. Thank you for raising this matter and giving us an opportunity to perform even better and for sharing your feedback which we deeply appreciate. We value you opinion and see it as an opportunity to learn and improve RF Rachel F. Office Manager Used the software for: 2+ years ### "Lots of Reports!" December 14, 2016 4.0 One of my favorite aspects of ServSuite, is the ample amount of of reports they offer. If you can't find one you need (which I doubt) you can create your own custom report. All of their reports can be exported to Word or Excel. I love it! Pros Ease of use Cons I wish the invoice creator was more up to date Review Source RW Reginald W. Owner Used the software for: 2+ years ### "ServSuite software has been a great experience. It 's been great in the field and in the office. " April 27, 2018 5.0 Pros It's made my stress level go down quite a bit. It allowed us to go paperless and not have to enter all of those invoices by hand. Cons So many updates with so much to learn. It can be overwhelming. I don't know how to use many of the features. Review Source AC Alberto C. Owner Chemicals Used the software for: 6-12 months ### "There is always help" October 1, 2020 5.0 Pros There is always someone there too help and takes you step by step of the process. Cons I like the program and dont have nothing bad to say or something i least like. Review Source MC Mike C. Owner Consumer Services Used the software for: 6-12 months ### "Best program ever. 1 year of searching" June 27, 2018 5.0 I just want to thank all the people that have worked with me during the transition. The attentiveness to your needs and willingness to help in such a caring way is very refreshing and appreciated. The program is Simply Amazing I cannot wait to you lies every single function. It's simply just Springs you to a pleat different level of operation with your business and removes so much wasted time and stress it is just simply amazing great job thank you to everyone. I strongly recommend this program to anyone in this industry if you do not have this program you're missing out and losing money. Pros This program does everything in a simply amazing in an absolute necessity for profit and loss scheduling and unlimited amount of data and detailed information that most business owners don't even think about. I was using another program the biggest positive is the customer service and support team are all top notch and always ready to go. Cons There I really no negative features when comparing to other programs if you want to run your company right this is the program. Review Source JD Jerome D. Owner/President Consumer Services Used the software for: 1-2 years ### "The most user friendly pest management program, PERIOD!" September 10, 2018 5.0 We’ve had experiences with PestRoutes and the support team. They are very responsive and help. I would recommend this program to anyone looking for a pest management program. Pros Easy to learn Developers are always improving the platform Integrated credit card processing system Affordable Cons Needs graphing for termite inspections and treatments Review Source Response from ServiceTitan September 19, 2018 Thank you for the great review and comments on termite inspections and treatments. It's on the roadmap. DH Donna H. Technician Consumer Services Used the software for: 6-12 months ### "Great software!" January 15, 2020 5.0 Saves paper and time Holds lots of customers and their information Is simple to read documents Pros This software can do a lot of things for a business. I like how it keeps up with customers and stores their information. Cons There is so much that can be done on this software, but it is overwhelming and time consuming to learn what can be done with it besides the basics. Review Source KD Kalisi D. Office Manager Consumer Services Used the software for: 2+ years ### "Strong software" December 14, 2016 5.0 We made the transition almost 3 years ago, and have been amazed by the software's ability to keep up to demand, requests for change and ability to fit and exceed our needs. Pros I like its mobility Cons Formatting of letters, it can get quite cumbersome. Review Source MH Mike H. Technician Chemicals Used the software for: 6-12 months ### "My review " June 25, 2019 5.0 My overall experience so far is great. Pros How easy it is to use. And the communication with the staff for help. And our customers get to be part of their profile. Cons Still new so not sure at this time. With more experience I can give a better review. Review Source Response from ServiceTitan July 1, 2019 Mike, Thank you for your review. We value your feedback and look forward to our continued partnership. JM Jeremy M. OFFICE MANAGER Chemicals Used the software for: 2+ years ### "Excellent Software!" December 20, 2016 5.0 I have been using this softeare since 2013, it is easy to use once you learn it. I love this software and being web based it is great. Pros Ease of use and portability Cons It is web based so when internet is our you are dead in the water! Review Source MF Myra F. Officemanager Consumer Services Used the software for: 2+ years ### "Happy management happy life " November 30, 2018 5.0 I love it and the support staff is great when I do need them Pros It is so easy that use and love that I can access it from mobile devices. Cons That I can only be logged into one device at a time but I understand why. Review Source SM Saifee M. Project Manager Used the software for: 2+ years ### "Top Notch Support. " April 26, 2018 5.0 Pros Excellent Support Staff who is ready to help you solve any issues to your satisfaction. Great Scheduling Module which helps us in providing the best Customer Service to our Clients. Review Source JD Joshua D. IT Project Manager Information Services Used the software for: 2+ years ### "ASystems Analysts Review" December 2, 2016 4.0 The solution is 100 percent relevant to and domestic or commecial Service company. What is also good is that there is adequate support and the solution us evolving with the industry. Pros Flexible and agile Cons Webbase only option Review Source CC Colleen C. Office Manager Consumer Services Used the software for: 2+ years ### "Great Product" December 2, 2016 4.0 We have had great success with this product. It is user-friendly and that is a great feature when using the software for mobile applications. Pros User friendly Cons Sometimes get "stuck" when using Internet Explorer Review Source BC Bill C. Research and Development Chemicals Used the software for: 2+ years ### "Very Robust Software" March 5, 2019 4.0 Pros I like how you can do everything in the software from Scheduling, Posting Payments, GPS it is a one stop shop. Cons On line Training materials are the worst i have ever seen. Review Source BP BRENT P. OWNER Consumer Services Used the software for: 2+ years ### "best owner decision i've made." November 26, 2018 5.0 Pros Ease of use, great way of collecting money, time saved in office cost. Cons not much, maybe its has to many features sometimes. Review Source Response from ServiceTitan December 14, 2018 Thanks for the great review! So glad to have you onboard. Talk to a Capterra advisor for free and get results within 15 minutes.