# Page 12 | FieldRoutes Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is FieldRoutes the right Pest Control solution for you? Explore 337 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146076/FieldRoutes/reviews --- FieldRoutes 4.2 (337) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of FieldRoutes ## Showing most helpful reviews Showing 276-300 of 337 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jennifer S. Administrative Consumer Services Used the software for: 2+ years ### "Excellent!" September 20, 2018 4.0 Pros User friendly, excellent customer support, continuous improvements and then subsequent training to go along with the changes, university, online support videos etc... Cons I cannot think of any! All experience with this product has been a positive one so far. If we do run into an issue we contact support and they have it remedied as quickly as possible. Review Source sA sultan A. IT Supervisor Public Safety Used the software for: 6-12 months ### "not flexible use" March 14, 2019 3.0 the system is not flexible for users and technical support are not doing their job at right way Review Source TV Tyler V. Owner Used the software for: 6-12 months ### "Great software for the money. Support could add a few people but is overall pretty good!" August 29, 2017 5.0 Pros Everything all in one and ease of use. Easy to navigate and learn. The chemical add section helps with records Cons Don't want to be negative about a great software but the routing could imporove a bit and a better quoting function on sales routes Review Source CG Chauna G. Administrative Assistant Consumer Services Used the software for: 6-12 months ### "Pest Routes Review" June 22, 2017 4.0 Pros It was easy to navigate, it's allso easy to learn. I didn't require to much training to be able to e perfrom the necessary duties. Cons Can't think of one. The pestroutes system had so many features to utilize however they weren't difficult to learn. Review Source JT Jeffrey T. Customer service specialist Chemicals Used the software for: 1-2 years ### "Pest Routes done great" October 17, 2018 5.0 Pros Easy to access and navigate. Super simple Cons A bit of lag when moving in between screens. Review Source SE Steven E. Owner Consumer Services Used the software for: 6-12 months ### "Lackluster Experience" March 30, 2019 4.0 We were using this software for scheduling and tracking customer information. Several glitches made it cumbersome, and hard to use as a long term solution. Pros This software had many useful features, such as texting customers. Cons The mobile app associated with this software was glitchy, making it difficult to use in the field. Review Source Response from ServiceTitan April 3, 2019 Thank you for your feedback Steven. We're sorry to hear that you have had some issues, and hope that you will reach out to our dedicated Support Team to resolve to your satisfaction. JS José S. President Consumer Services Used the software for: Less than 6 months ### "Excellent Software" July 3, 2019 5.0 ServSuite helps our business with organization, innovation and sales. Pros This software is really good, has the most important thing that we need to improve our services. Cons The software have the capacity to works faster. Reason for choosing FieldRoutes We selected ServSuite because the sale department and training department explain us the most important and relevant benefit to our company. Review Source TA Teresa A. Owner Performing Arts Used the software for: 1-2 years ### "Cross Exterminating" December 14, 2016 3.0 I like the system. Was very time consuming to learn. At times very slow and has fewer shortcuts than our old system. Although there are things I do not like, there are many things I do like. Pros Can store a lot of information. Notifications, Posting & payments are easy. Cons The system can be slow at times. Do not like that you have Programs and then events, do not need both. Do not like that when a customer prepays is has to be to an event, not just to the customer profile. Review Source MW Makeda W. Office Manager Used the software for: Less than 6 months ### "ServSuite is an exceptional software program. There are some areas that can use improvement." April 20, 2018 4.0 It assists in my daily scheduling, payments, and collections for each client. Pros The customer service aspect from the representatives is PHENOMENAL!!! Never have I contacted the customer service number and was unable to get my issue resolved within that same phone call. Cons The updates interfere with what already exists most of the time, which then interferes with accounts. Some of the bugs that instantly appear cannot always be fixed within a matter of minutes to hours so it can lead to frustration and low performance on the office's end. Review Source JB Julie B. Office Manager Environmental Services Used the software for: Less than 6 months ### "Poor experience " December 16, 2020 1.0 Poor, again poor customer service, lack of knowledge, difficult to set up. Pros We were excited to try it based on the demo. Cons Poor customer service, software has to be set up by you not them, the teachers did not know the product and had more than once put Plant Health Care throughout even though we do not do that, and requested it not be in there. Alternatives considered [Arborgold](https://www.capterra.com/p/12741/Arborgold/)[SingleOps](https://www.capterra.com/p/176935/SingleOps/) Reason for choosing FieldRoutes We had thought it looked nicer due to demo at TCIA Convention, but ended up switching to SingleOps which we would HIGHLY recommend to anyone! Review Source AS Adam S. Customer Service Representative Research Used the software for: Less than 6 months ### "First Time User" December 21, 2018 5.0 For a first time user with pest management software. Im very happy to use it. looks good, works well. Pros Looks very clean and polished. Easy to navigate. Cons Some of the areas of the interface that I need to use are not that obvious to me. At first glance it looks like some of the options are just light grey labels, but in fact you can click them. Example: Date, Time, etc.. to further setup a customer card. Review Source Response from ServiceTitan January 11, 2019 Thank you for the great review and the comments regarding the UI. Customer success is here to help! JO Jennie O. Assistant Used the software for: 2+ years ### "Great for pest control " March 15, 2018 5.0 Pros We use servsuite for pest control using Sentricon. It has great features like all the different reports you can do. Easy billing Review Source GL Glenn L. Used the software for: ### "Gets better every day" December 14, 2016 5.0 My company has been involved with ServSuite for over five years now, and they are continually improving their service. After introducing one new feature after another, they continue to add useful function and value for the amount you invest in participating with their program. Customer support is always quick and responsive, offering fast follow-up if an immediate answer to a need is not possible. Allowing users to make suggestions for additional features or changes in the way the system operates is a huge plus for my company. It leaves the impression that they truly are customizable to how each individual company uses their features. We wouldn't be able to be as efficient as we are without ServSuite! I am looking forward to my first ServSuite University coming up in February 2017. Review Source JS Jeremy S. President Consumer Services Used the software for: Less than 6 months ### "Amazing!" November 28, 2018 5.0 I am completely streamlining my business making it run so much more efficiently. Pros It’s ease of use and functionality. Makes everything run so much smoother. Cons Nothing everything works great! I haven’t had one issue. Review Source BJJ Bill Johnson J. Owner of Johnson Pest Control Environmental Services Used the software for: Less than 6 months ### "Johnson Pest Control Review" September 17, 2018 5.0 We would do it again. Pros The overall structure of the software, and the great features this software provides. I also have to give a shout out to those who helped us with the transition, training, and overall experience. thank you all very much. Cons I believe it could be a bit more simplified. Went through three weeks of training and their is still parts of the software we become stuck on. Review Source DA Darrel A. President Chemicals Used the software for: Less than 6 months ### "Installing now so I will have a better perspective soon" October 7, 2019 4.0 The ease of printing and organizing the day Pros Functionality, ease of use. Good customer service and response time. Cons Everything seems good so far. The learning curve seems easy Reason for choosing FieldRoutes Ease of use Review Source MH Merrell H. General manager Consumer Services Used the software for: Less than 6 months ### "Great software" March 5, 2019 5.0 Streamlining our entire process it has made everything so much easier Pros How streamlined it is to get stuff done. Cons Not a whole lot. We have had very little issues with anything with service pro. Review Source LS Lauren S. Office Manager Consumer Services Used the software for: Less than 6 months ### "Incredible program with an awesome support team" November 29, 2018 5.0 Excellent program with excellent staffing. Very professional and efficient. Pros Well, aside from the functionality of the software, I cannot say enough about the people who walk you through the process from start to finish. Cons The forms and letters have been our most challenging aspect, but I know the team is working hard to bring new and customizable forms. Review Source BC Bob C. Owner Consumer Services Used the software for: Less than 6 months ### "PestRoutes has streamlined our operations perfectly. The training and support has been superb. " August 30, 2017 5.0 Pros The integration of so many of our daily tasks are combined into one application, where we used to use four or five separate non-integrated apps. Cons There is no integration with an accounting program - like Quick Books. Also, we were not able to transfer customer service history successfully over to PestRoutes from our Quick Books program. Review Source CB Corianna B. Administrative assistant Consumer Services Used the software for: Less than 6 months ### "Amazing" August 4, 2017 5.0 Several different scheduling options. Pros The representative we were linked up with! He is so helpful, friendly, hardworking, and has such a can do attitude. We feel like he really is a part of our team! Cons There is no way to view your whole months schedule at once. We came from a company that had many issues but that 'feature' was great! Review Source JF Jessica F. Owner Hospitality Used the software for: Less than 6 months ### "Excellent service " November 27, 2018 5.0 Once I bit the bullet and purchased the software it was very easy and I had hands on help the entire process from the company Pros So the software seems overwhelming it actually ended up being easy because the customer support was phenomenal Cons My least favorite was that there’s so much to the software to learn however that is actually in a vantage Review Source WB Wayne B. General manager Used the software for: Less than 6 months ### "The switch was relatively quick and the customer support was awesome!" November 14, 2017 4.0 Our office will run more efficiently and smoothly Pros Linking our techs in the field with the information in the office is great. The ability to go paperless is also a huge benefit for us. Cons The learning curve has been challenging for us. Some of the information during the import process didn't come over accurately . Review Source JR Jeff R. VP, Co Owner Marketing and Advertising Used the software for: Less than 6 months ### "Co Owner and Technician" October 25, 2018 3.0 Pros No more paperwork! Also can see past services and initial issues. Cons It's kind of petty but when the office adds a new appointment or changes an appointment, the app does not tell you the date or time. Missed one because a new appointment was added late in the day and did not refresh the app to see it. Review Source DH Darren H. Used the software for: ### "Great and affordable software, with the cleanest look!!!" January 25, 2016 5.0 I've been using Pest Routes for almost a year now and it's been nothing but awesome!! The software has saved at least 10 hours of office work a week. Jared and his crew are always working to improve their software, unlike other companies who think their software is complete but it's living in the 80's. I researched and did demos with every software company I knew of and even spent hours with some to see all aspects of the software. After nine months of looking I'm so glad I found PestRoutes. Even my customers have made comments of how much they like the invoicing and customer portal to make payments and review the service. Review Source JB Joanne B. Used the software for: ### "When it works without issues its GREAT" December 14, 2016 4.0 When features go wrong, that actually interfere in my companies ability to function its a huge problem because, it takes too long for the people answering to send it to the programmer. They can usually NEVER fix the issue. Make you go through a series of wasted procedures that we have already tried before we call. (which is the last thing we want to do)Team changes are constant, I have a list of 20 people in 4 years that have been my contact person, with 20 telephone numbers. I still don't know what team I belong too. Pros Makes you cross every T and keep great records. Cons Support when you need it> Review Source Talk to a Capterra advisor for free and get results within 15 minutes.