# Page 2 | FieldRoutes Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is FieldRoutes the right Pest Control solution for you? Explore 337 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146076/FieldRoutes/reviews --- FieldRoutes 4.2 (337) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of FieldRoutes ## Showing most helpful reviews Showing 26-50 of 337 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RM Reece M. Owner Chemicals Used the software for: 2+ years ### "Good pest software, not the best for lawncare" December 29, 2025 3.0 It is a good system for pest control, but I was promised that it handled lawn care as well. Although it did do the job I felt it was pretty basic for the price I was paying. Pros Fantastic reporting and scheduling. Pest control operations run pretty smooth. Support is responsive Cons I own a lawn and pest company. On the lawn side of things the software was pretty buggy with pre payments. Did not care for the service proposals on the lawn programs as it was as very confusing for the customer and any changes would cost over a hundred dollars per hour Alternatives considered [RealGreen](https://www.capterra.com/p/78106/Service-Assistant/) Reason for choosing FieldRoutes Pricing, this was by far the main factor for not choosing Review Source JM James M. owner Chemicals Used the software for: Less than 6 months ### "Worst software in the business" February 24, 2025 2.0 I would never recommend it to anyone . If you find it useful you dont know pest control Pros Wasnt very much to like . Have been in the pest control industry 38 yrs. Cons When first inquiring about it was told by the sales person "Its the greatest. We take pestpac customer every day ." would only get to see the sosftware for a few minutes then either had to sign or not. I signed what I though was a one year agreement which included an upload of our data. Our implementation person was knowlegdable about the software but not pest control. The we found out that I was not signed up for an upload but they took my $1300 anyway. You get one hour a day for the first week the one hour a week after that . They are going to charge you for months while you arent live. Customer service is non existent, .... It is a series of home offices ..Everyone works from home . They decided to try and upload data using our reports in excel format. That was great except no history , no phone numbers and no emails . we were 3 weeks in , no data, and still 3 months from going live and decided to cancel and stay with pestpac. Pest pac is hands down a superior software in every form and better customer svc. Then they informed us we had signed a 3 year agreement and we wont get a penny back even though they never did an upload,. The claims they make online are dreams Review Source JM Justin M. Technician Food Production Used the software for: 1-2 years ### "Setting up payments is an issue. " March 16, 2025 3.0 Overall everything excluding the payment set up has been good. Customer service is a little dodgy but all in all they get back to you relatively quick. Pros The User name interface is clean and everything excluding payment set up is pretty easy and clean to navigate. Cons Their payment set up is very odd. You have links for security that expire after X amount of days than when customer go to use the link it's expired and it has to be sent again. I wish their payment system was simpler like stripe. Simple email with a link that brings you right to a window to enter cc or bank account information. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing FieldRoutes Pricing was the main reason I chose fieldroutes. Review Source JH Josh H. President Accounting Used the software for: 2+ years ### "Great Software" November 25, 2024 4.0 4 out of 5 experience ds Pros easy to use, feature packed. df Cons the company has gotten very large which increases the inefficiency from a customer service standpoint Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing FieldRoutes Ease of use and the dashboard was much more intuitive Switched from [Prophesy, a Körber product](https://www.capterra.com/p/180560/ProphesySeries-Internet-Shipment-Tracking/) Their system was very outdated, lacked lots of needed updates/functions Review Source GS Gabriel S. Partner Consumer Services Used the software for: 6-12 months ### "NO SUPPORT!!" August 13, 2024 4.0 The set was easy. The training that we were given was ok. The trainer only gave us training on the office desktop software. She was not trained to give us real world training on the mobile app. We were given no training WDO reports. No training on reporting to state and counties. The product looks good and it has all the features you could want. But not having the proper training for them makes it all useless. Not being able to get a response from the support team creates a "you are on your own situation." Currently this is creating a situation that if not just us, but anyone is not able to properly report to the governing agencies who is going to held accountable? The state and county offices are not going to go after Fieldroutes. We are the ones at risk. Pros The soft has many good features that help you manage the business. Cons NO SUPPORT!! Left (and this the truth) 57 voice message when we were not able service a huge account with over 70 devices. Was not able to get answer for three days. Reason for choosing FieldRoutes They said they would wave the $5000.00 set up fee. Which they did. We were led to believe that moving our data base would be about that much regardless of who we switched to. Switched from [ServSuite](https://www.capterra.com/p/25008/ServSuite/) Fieldroutes bought out Servsuite. ServSuite is going to be shut down. Review Source Response from ServiceTitan September 13, 2024 Dear Gabriel, Thank you for speaking with me earlier. I’m sorry to hear about the challenges you’ve faced with support and training. I want to assure you that we’re taking your feedback seriously and are working to resolve the issues you encountered. We understand how critical timely support and comprehensive training are to effectively use our system. We’re currently addressing the lack of response you experienced and will ensure that you receive the support you need moving forward. Additionally, we’re reviewing our training materials to better cover real-world applications, including mobile app usage and reporting requirements. Thank you for your patience and for bringing these concerns to our attention. We’ll be following up shortly to ensure everything is resolved to your satisfaction. If you have any more questions or need immediate assistance, please feel free to reach out directly. Best regards, kR ken R. owner Accounting Used the software for: 1-2 years ### "needs work in support department " November 25, 2024 2.0 i like the system just the lack of support when its needed not two to three days later if they ever call back at all no one ever answers the phone Pros scheduling seeing your whole schedule for the month Cons service no support when you need it they calll back 2-3 days if at all Review Source DS Dionte S. GM Retail Used the software for: 6-12 months ### "It works for the job " February 26, 2025 5.0 Great system, smooth slow and easy to navigate Pros That it works and I like that the customers are easy to look up Cons That it work slow sometimes and makes it hard to open the routes Review Source JR James R. Pest control technician Environmental Services Used the software for: 1-2 years ### "Well integrated, runs smoothly, would recommend. " September 6, 2024 5.0 Been using it for a few years now. Every app has glitches but I feel it’s been relatively smooth. Pros Everything is pretty integrated and works well. Cons I wish the app didn’t refresh or reload while checked into an appointment. If I leave the app and go back, the app starts from the schedule menu. That could be a setting on my phone, not really sure. Review Source Response from ServiceTitan September 13, 2024 Dear James, Thank you for your positive review! We’re glad to hear that FieldRoutes has been running smoothly and that you find its integration beneficial for your work. We understand your concern about the app refreshing while you’re checked into an appointment. This may be related to specific settings on your device, but we’ll look into it to see if there’s anything we can do to improve this experience. We appreciate your feedback and are happy to hear that, despite occasional glitches, FieldRoutes has been relatively smooth for you. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to support you! RR Randolf R. Termite Service Manager Consumer Services Used the software for: 6-12 months ### "Simplicity at its finest. " October 6, 2024 5.0 Simple and so so if it means functionality. Pros It’s simplicity. But the support system that it provides is refreshing. Cons Its simplicity. Review reports such as this one. I should be paid for this kind of feedback. Review Source HV Hector V. Operation Management Environmental Services Used the software for: 2+ years ### "Perfect Software" July 25, 2024 5.0 Pros Is very easy to manage and to search any client. Cons \- nothing, is really easy with work for. Review Source Response from ServiceTitan September 16, 2024 Hi Hector, Thank you for your review! We’re glad to hear that you find the software easy to manage and useful for searching clients. We’d love to know if there are any specific areas where you think we could improve to enhance your experience. Your feedback is invaluable as we strive to make our software even better. Feel free to reach out if you have any suggestions or need support. NL Norland L. Sales manager Research Used the software for: I used a free trial ### "Review of app" August 8, 2024 4.0 I’d use it but it could be better ….. thank you Pros It’s user friendly …..like how it works Cons Too slow sometimes also when clicking on a tech it shoots the screen back to the top Review Source Response from ServiceTitan September 13, 2024 Hi Norland, Thank you for your feedback and for highlighting the user-friendly aspects of our app. We’re glad to hear that you find it easy to use! We’re sorry to learn about the issues with the app’s speed and the screen jumping when clicking on a tech. Your input is valuable, and we’re actively working to address these concerns to improve the overall experience. Thank you for taking the time to share your thoughts. If you have any additional feedback or need further assistance, please don’t hesitate to reach out. FC Fabricio C. Owner Consumer Services Used the software for: 2+ years ### "Mediocre at best but likely poorly managed" August 16, 2023 2.0 Chronology of their poor management:1) Get locked out and no access to see my route on a working day with no previous warning.2) Call customer support and they tell me my payment info was outdated3) Offer new updated payment but they tell me I have to log in and update payment info myself, they don't take that over the phone. 4) No access to software to update payment info though5)Call again and Customer support provides temporary access to update payment info6) Payment info Field Not functioning and unable to update payment info, sent screen shots7)Customer support tells me they're working on it8) They sent an email, now is functional but by then my access is locked out again9) Had to call again, now a supervisor had to get involved and then finally resolved payment info.10) Asked why I was not given heads up about payment info being outdated, I had that card for years and is not reasonable to remember when they become outdated11) They said they did but when I updated my email in the software, their accounting department didn't get updated Meanwhile, I lost customers due to their poor communication skills. I had the same problem with my email domain. Payment info became outdated. I open my email daily and the first thing I saw was a warning showing X amount of days to update my payment info. I updated immediately and never had an issue. Here's the difference between a good company and whatever field routes is. Bad choice of a software overall Pros I signed up for the integration of Sentricon. I liked they offered that since I switched from Termite Liquid Treatments to a Baiting system. Outside of that, it did not offer me a better solution than my previous software in all aspects Cons The mobile app performs poorly. As a business operator, the app doesn't allow you to add a new customer, new service, subscription... etc. You have to log in into the desktop version in your mobile device which is not mobile friendly at all. All info looks tiny and difficult to navigate thru. New app has many bugs. Terrible when uploading info. Often times it crashes on android phones. Also customer info is terrible if something goes wrong outside "how I do this or that" Lastly, if you want out, they they weeks to give you your own cvs file with customer data. On top of it all, they duplicate info AND FIELD ROUTES IS KNOWN FOR MAKING DIFFICULT TO TRANSFER TO A NEW SOFTWARE.... DISGUSTING! Review Source Response from ServiceTitan December 5, 2023 Thanks for bringing these issues to our attention, Fabricio. This is definitely not the kind of experience we want for our customers. We’re forwarding this review to our Customer Success Team immediately. aW amber W. technician scheduling Environmental Services Used the software for: 1-2 years ### "Why cant anyone help us?" August 23, 2022 1.0 awful. with the acception of a few very helpful agents. but very FEW Pros i LOVE the tech tracking, it is the only way we can truly keep track of where our techs have been and where they are going. this feature truly is awesome. Cons CUSTOMER SERVICE. no one seems to be able to help us with our issues and everytime we ask for assist we get the same response "wow, i've never seen this before" We are not naive enough to think we are the only company with problems, this app was designed for Pest management was it not? please spend more time training your customer service staff. Reason for choosing FieldRoutes we wanted to try something new. Review Source Response from ServiceTitan August 24, 2022 Amber, we appreciate your review. We're glad to see that tech tracking has been so helpful to your business. We will be sharing your comments regarding customer service with our team. BS Brian S. Owner Utilities Used the software for: Less than 6 months ### "Helpful, but more left to be desired" August 18, 2022 4.0 The customer service has largely been responsive, kind, and they really do seem to care that we're able to be educated on how to use FieldRoutes as well as making sure we're in a position to being doing it correctly. The time it took us to implement was extremely frustrating - we signed on in mid/late January and didn't go live until June 15th of this year. And even when we did start, it felt like I had to keep explaining our business, what was important to us, and how we wanted to use the software, and despite that, constantly kept running into problems. The wait times to get things done were really frustrating to us. I'd communicated a ton with FieldRoutes implementation specialists/developers/customer success members about things we wished FieldRoutes would do in order to make it smoother for us to use, & be less of a "pest control only" type software, and my impression is that we're just a tiny fish in a very big sea of their clients so I'm left feeling very cynical we'll ever be able to have the software become more configurable to our industry. Simple things like adding different placeholders in forms/agreements, providing different customizable fields in customer cards, being able to download pdf's more easily in the Form Lookup, is stuff that would make a massive difference in our use of FieldRoutes but I have been provided with very, very little hope that those changes will ever be made. Although I must say, FR's been a real big improvement & help for us still. Pros Routing, dispatching, and scheduling have been great. The real time data and tools on the dashboard are extremely helpful to see how productive your company is and how your business is doing on the top line. Cons We've had a pretty difficult time adjusting things that we need in order to report to clients and to counties on the work we do. This software feels often like we've fit a square peg in a round hole, but it works for us. The thing that is the most frustrating to me is how this software still seems totally built for pestcontrol businesses, and if you aren't in that category, you seem to have to make your business flow fit as best you can into the software. The big thing I was excited about with software was being able to send out a crisp, smooth, digital, monthly renewal service subscription to customers throughout the year because we've historically done that using paper. We're still not to the point where any of the customer reporting/county reporting/renewal processes seem to really configure to what we need, which is frustrating. I'm hopeful FieldRoutes makes their product more configurable and adjustable to the industry needs of their customers, and makes it less of a static/"what you see is what you get" type software. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing FieldRoutes My business partner who operates our pest control business had implemented it months prior, and he'd really liked it and there seemed to be lots of parallels with the needs he'd made the decision to use it for and ours as well. Review Source Response from ServiceTitan August 23, 2022 Brian, thank you for your detailed review. We are happy to see that the real-time data in the dashboard has been so helpful regarding your company's productivity. We will be passing along your comments about implementation and desired features to the respective teams. If you have additional questions, please do reach out to our Customer Service team as you successfully have in the past. JE Julie E. Administrative Manager Chemicals Used the software for: 2+ years ### "Wonderful!" August 30, 2022 5.0 Utilizing the service categories to create different categories for types of services that you'd like to see individual totals for. For example, a subcontracted service for insulation is a One Shot, in pest control terms, but having the ability to separate this category from the rest of the One Shots is very useful in finding completed sub jobs quickly, and ensuring paperwork is submitted correctly and on time. Pros This software is user friendly, and versatile. Cons There is no ability to edit manual payment entries that are not run through the payment processors, for example, the payment date. There are some customers that submit ACH payments directly to our checking account, if this is not noticed the same day to enter in PestRoutes, you cannot back date the payment entry in PestRoutes to have both dates match. Reason for choosing FieldRoutes Versatility, updated software view & easy navigation, mobile app is user friendly, and report writing. Review Source Response from ServiceTitan September 2, 2022 Julie, thank you for your review. We are glad to hear about your experience using FieldRoutes software and mobile app. PH Philippe H. President Real Estate Used the software for: 6-12 months ### "Great for pest, not so good for termite" August 20, 2022 4.0 Frustrating to set up. Difficult to understand the email templates. There should be a better editor. Same with the pest agreements. You almost have to know HTML which limits the average person's ability to customize the contracts. The credit card processing fees are very high, especially on top of the monthly cost of the platform. We had to hire a consultant, Pest SOS to help us dial it in quickly and train my CSR's. The initial training was too fast, and therefore my team did not retain it. Pros The ability to grow to thousands of pest customers, and handle the billing, routing and follow up without having to add CSR's. Cons We are a termite-heavy company with most revenue coming from termite work, fumigation, repair, etc. We pay extra to use the WDO reports for California. The report writing function for the WDO reports is terrible. The diagramming tool is nearly unusable. We have to create the diagrams in MS Paint. The WOrk authorizations that are automatically generated are uneditable, and cannot collect electronic signatures (like the pest control agreements) and as the owner, I cannot get reports for outstanding (unapproved) work authorizations. It's so bad that we are considering using another platform for termite. I do not feel that the extra money we pay is worth it for the CA version. In hindsight, I would have gone with another platform such as Bug Base instead. It doesn't have the reporting power, but does way more for termite-centric companies in CA. Reason for choosing FieldRoutes One of our investors uses PestRoutes. Review Source Response from ServiceTitan August 23, 2022 Phillippe, thank you for your review. We're happy to see that using FieldRoutes software has helped you grow your business without having to add additional employees. We will take the information you provided regarding implementation of termite-specific features back to our team for further consideration. BK Ben K. President Consumer Services Used the software for: 1-2 years ### "Best software available in pest right now." August 30, 2022 5.0 Does what we need it to which is great because there have not been any real great options in the pest industry until this came along. Not perfect but not making it a need to design our own. Pros It’s fairly feature rich while still being simple. Ease of use doing sales via mobile and being paperless is great. Cons I wish it had better user controls to protect data etc from accidental user mistakes etc. Also wish we could be a bit more modern with contract and invoice and customer portal and all thing customer facing in the design department. But those are minor. Reason for choosing FieldRoutes There wasn’t really anything else that checked the boxes so it’s why we switched. Review Source Response from ServiceTitan September 1, 2022 Ben, thank you for your review. We're happy to see that you're finding our software feature rich, while also easy to use. Please let us know if there is any support you need in the future. AC Abi C. Office Manager Consumer Services Used the software for: 2+ years ### "Scheduling Game Changer " August 18, 2022 5.0 Field routes saves us time, money, and allows us to be better prepared for each day. With the ability to save extensive customer notes, no details are lost and we are able to provide high-quality services to our customers. Pros Like any big change for a small business, switching to Field Routes was a large undertaking for our team. However, once we had things in place, it has helped us grow and succeed in ways we didn't think were possible. Working in a rural area, it is extremely helpful to be able to view and schedule appointments in a map view. We have saved hundreds of dollars in fuel costs, and we have helped our technicians be more productive. Realtime views of the technicians day has helped us to better schedule for their capabilities. There are many excellent reports that have helped us track and monitor our growth which has been both encouraging and challenging. Cons According to our technicians there are a few lags with the app software. Often the technicians will find error codes and not be able to complete their work. While this is a frustration, Field Routes has always responded to our concern quickly. Reason for choosing FieldRoutes We preferred the overall ease of the software. The drag and drop and the left to right top to bottom approach makes things work smoothly. We also felt like the staff were more supportive and offered more training. Review Source Response from ServiceTitan August 26, 2022 Abi, thank you for such a thorough review. We're happy to see that our scheduling capabilities have helped your business so much. We look forward to continuing to work with you to provide high-quality service to your customers. David D. Owner Consumer Services Used the software for: 1-2 years ### "Will get the job done and can scale with you but push for growth has left critical features behind" August 18, 2022 4.0 It got the job done - probably the best on the market in terms of features and scalability for the price; but not without its issues. They also love to find ways to stick it to you: $.04 per text message sent and received and they MAKE you use their payment processor. It's not terribly priced but they're not giving you any deals or anything. Pros It's easy to get started and implemented off the bat. It also has virtually all the features you will need for a young to mid-size business. Some advanced features also exist (e.g., multi-unit tracking) which is great. Cons So many bugs in the software lately Pushing out lots of product updates that don't really work They don't tell you when they release new features There are really basic things (such as creating bundle packages) that are impossible to do so you have to get creative to make work-arounds. Poor / terrible sales & marketing related features Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/)[Briostack](https://www.capterra.com/p/160267/Briostack/)[GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reason for choosing FieldRoutes More features and a better pricing mechanism (number of customers vs number of users) Review Source Response from ServiceTitan August 22, 2022 Thank you for your feedback, David. One of our goals is to create software that keeps it simple so that you can accelerate your growth and scale your business. We're happy to see that FieldRoutes software has been helpful in doing that. We also appreciate you sharing your experience in the product updates and will be sharing with our team help inform future action. AP Ashley P. Office Assistant Construction Used the software for: Less than 6 months ### "There are definitely changes that could be made" August 19, 2022 4.0 It's been a bit of a headache to get it figured out, but overall it does help keep things running smoothly from the office. The workers using the mobile app have the most trouble. Pros I like being able to schedule appointments and then when completed, they make automatic invoices for me. Cons The time clock on the mobile app, as well as a lot about the app. I feel it should be more easily used like the website is. The reset for the "sent" feature on the invoices is frustrating because it throws things off. The fact of setting it up to quickbooks is a headache and next to impossible it seemed. A lot of it is done manually because the software doesn't organize things as well as I think it could. Reason for choosing FieldRoutes Wanted workers to be able to clock in and out and have their schedules where they can see them each day and know what they are doing. Review Source Response from ServiceTitan August 23, 2022 Thank you for your review, Ashley. We're happy to see that the scheduling and automation that FieldRoutes provides has been helpful to you. Your comments regarding the mobile app and Quickbooks® integration will be passed along to our team. MB Martin B. Owner Chemicals Used the software for: 6-12 months ### "Ideal software albeit pricey and lacks certain things" August 18, 2022 4.0 I think my overall experience is very good. Not perfect. Customer service for me has been fantastic, some features are lacking, proce is. A bit high but the ease of use and functionality makes those things easier to deal with. Pros I like how integrated everything is and how I can have everything under one company. My CRM, SEO and Marketing adverts are all done by you guys. I do find it to be a bit pricey though. I also enjoy all the landing page stats, it feels real professional. Cons Pricing is a bit much for my small company. I don't like that we can't make the comments for customers bigger so it's easier to read. I also don't like that we can't book jobs on the app as well as techs can't print their own route summary from the app as well. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/)[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing FieldRoutes I was familiar with fieldroutes Review Source Response from ServiceTitan August 22, 2022 Thank you for your feedback, Martin. We're happy to see that the integration with the FieldRoutes Marketing suite has been so beneficial to your business. We also appreciate your positive feedback regarding our customer service. We will be sharing your comments about additional features with our team as we look forward to continuing to work with you in the future. CC Curtis C. IT Manager Consumer Services Used the software for: 2+ years ### "Long time user First time caller...." August 25, 2022 5.0 Overall I love field routes and have talked up the company for the last 8 years as a tech, a service manager, a branch manager, and call center support manager. I have learned to work around the challenges FR can throw your way. I have become a expert and a valued source for running custom reports. The low level support staff is amazing I've only had 2 questionable experiences in 8 years with them. They are quick to respond to your initial question and have a fair amount of tools at their disposal. Tech routes is a great app and has become a powerful tool for techs allowing them diagram stops and what/where the issues are present. Sales routes does a good job at keeping salesmen from knocking existing customers saving time wasted hitting existing customers. Pros Scheduling optimization, Raw power in reporting and finding whatever it is you need from a reporting perspective. Most low level support agents are amazing to deal with. Cons Mapping out stops there is no true distance score and the miles shown are as the crow files causing huge issues with proper routing without having an extensive knowledge of the surrounding areas. its to easy to run the wrong report due to the advanced and complex reporting system (I do love the power but my owners, managers, and agents can all run what they think is the same report and return different information. ) Integration with vendors is difficult at best. there is little support or care with large projects that don't benefit FR directly. updates are sudden, with no information, and after the updates made you don't find anything out about it for days or longer if you don't touch the system daily. Reason for choosing FieldRoutes used it before and liked it Review Source Response from ServiceTitan September 2, 2022 Curtis, thank you for your review. We are glad to hear you have been a fan of us for years and you find the software useful. KL Kimberly L. Office Manager Consumer Services Used the software for: 2+ years ### "FieldRoutes Review" August 22, 2022 5.0 The software has helped us grow by better organizing our business. Reports are awesome for enabling us to see the growth in so many ways! Pros There is SO much customization available so we can really tailor it to suit our business and adapt it as our business grows. Cons There are an abundance of features and a library of guides on how to use them. It might be helpful to have more access to step by step training with a FieldRoutes rep to answer questions as they might pertain to applying them to our business. Switched from [Briostack](https://www.capterra.com/p/160267/Briostack/) As the business was growing we needed more features in an easy to use format. Review Source Response from ServiceTitan August 23, 2022 Thank you for your review, Kimberly. We're glad that you have been able to utilize FieldRoutes software in a way that best suits your business. Please know that whenever you need assistance, you can reach out to our Support team. They will be happy to walk you through anything you are needing. Also, you can register for our Tips & Tricks webinars to learn directly from FieldRoutes experts how to best utilize the software. AG Austin G. Owner Consumer Services Used the software for: 2+ years ### "Good but could be better" August 23, 2022 4.0 It does what we need it to do and more but the negatives just might out-way the pros. But we will continue to use them for now because its really hard to switch. Pros FieldRoutes offers most everything we need as far as features and capabilities. Even some things we wouldn't necessarily need but find very useful. Overall a good product that makes our job easier. Cons I know that every software has issues... thats to be expected. But what isn't to be expected is poor customer services when reaching out to support. I have been using them for years and whenever there is an issue, the rep will always blame us until we prove that it is a FieldRoutes issue. It is incredibly frustrating when we are trying to solve a problem that affects our ability to make money and then to have a CSR from FRs say, not in these words but close to it, "you've done something wrong." If we've done something wrong, help us learn how to do it write, don't just point the finger back at us. Very aggravating. Second would be more training available to understand what is offered. We come across things quite a bit that make us thing "I didn't now it could do that." Along with the bad customer service from support, the one thing that will probably drive us away from FR's is the payment processing fees. Even when we weren't with Filed Routes payments, FR's would dictate what Braintree would charge us. There wasn't any ability to negotiate or be competitive. It's been the same experience after we switched to FRs Payments. To be honest, we are highly considering leaving because of how high the fees are. Its getting to be ridiculous but they won't let us go to other payment processors. The billing on this is also very hard to understand because you have to look through a massive invoice and there isn't an easy way to understand what we are being charged and why. Review Source Response from ServiceTitan August 26, 2022 Austin, thank you for your review. We're glad that you have been able to experience so many features that FieldRoutes offers. Please consider registering for our Tips and Tricks webinar series, where FieldRoutes experts provide training and answer questions regarding the software and how to best use it. Your comments will be shared with our team. CB Carl B. Owner & President Environmental Services Used the software for: 1-2 years ### "Should I buy FieldRoutes?" August 23, 2022 4.0 It has been good, bad, and even ugly at times. The help desk is usually anything but helpful. I do have a contact who is very approachable and generous with his time which is greatly appreciated. But there aren't tpoo many of him to go around.... If I had one suggestion to FieldRoutes, it would be to get involved from jump with the set-up and implematation of the softeware. Many of us don't know trh w questions toi ask until it is too late! I would encurage buyers to have someone dedicatd to the set-up and implematation. Hours invested up front (by Field Routes and end users) will pay dividends in the form of an overall better user experience, less frustration, and hours --even days--trying to solve seemingly unsolvable problems. If I had it to do over, would I? Given what was on the market then and what I know now, a definite maybe. I would have asked more questions and pushed harder for real answers (less 'sales-speak'). Pros The single biggest factor driving our decision to go with then PestRoutes, was that it wasn't the "other" software. Cons Data migration was a nightmare.... The diffculty in creating custom service service agreements and implematation thereof, the route optimazation software provides far from optimal routing, and zero explanation of the "Distance Score" so that we can actually use this tool to aid in routing and dispatch. Also, I have a tremandous anmount of difficult extracting data. The "shiny dashboard" and the flood of reporting capabilities that were shown as part of the sales procewss were impressive, to say the least. What is there is much easier to use than the competitor I left. I am frustrated that when I want certain data, the answer is "sorry, can't do that". The initial purchasing process was less than "transparent" and I wasn't educated enough to ask certain questions that would have guided my buying decison. Review Source Response from ServiceTitan August 24, 2022 Carl, thank you for your review. We have noted your comments regarding the sales experience, implementation, and the dashboard and will be sharing them with our respective teams. Talk to a Capterra advisor for free and get results within 15 minutes.