--- title: "Page 2 | FieldRoutes Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is FieldRoutes the right Pest Control solution for you? Explore 404 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/146076/FieldRoutes/reviews/?page=2" page_type: "reviews" language: "en" --- FieldRoutes 4.3 (404) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Page 2 - Reviews of FieldRoutes ## Showing most helpful reviews Showing 26-50 of 404 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DR David R. Owner Environmental Services Used the software for: 2+ years ### "Worth a try" May 15, 2026 4.0 Though I have only used FR for the CRM side things (not much of the sales side) I have to say they have been great! I am able to set up customer payments the way the customer, and company, want and the system take care of the rest. Because this isn't the first CRM I've used, there a few quirks I hate, but they are meaningless unless you are used to the same that I am. Overall, I recommend any pest company to try them out and see for yourself. Pros FR has been pretty easy for us to use. Getting someone new trained quickly on both office and mobile is a breeze with Knowledge base at your fingertips. Support has always been on the ball to answer and help when something isn't explained fully. They have also walked us through a few things. Cons All contracts have had to be made off site and uploaded by you as the cost to have them integrated is a bit extreme considering. The acct. status for each customer was something I had to get use to. Learning that somethings mean the same thing but in different ways, is a little confusing when setting up customers or reading reports. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) PestPac was what I used at a previous company and what I was used to. We took the risks of using FieldRoutes when we started our own company because as it was explained, it hit each mark that we were wanting at the time. Review Source LA Lee A. Field Manager Chemicals Used the software for: 2+ years ### "Stop looking to found it! Why FieldRoutes should be your number one choice!" May 14, 2026 5.0 Very Well experience! Its easy to use and figure out! Its not overly complicated and functions with little to no errors! Highly Recommended! Pros Its amazing how fast and easy I can set appointments and do all my scheduling! Its easy to document your note of costumers to help service them better which leads to overall better customer support! Its defiantly better package deal then other providers like pestpac, and most cost efficient too! 10/10 service! I would Highly recommend! Cons I wish their was more tip and tricks to use all its features and shortcut to complete what you need. I now know a lot from using the program! Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing FieldRoutes Cost and the reviews help me make the Right choice for our needs! Review Source KJ Kendall J. Director of Operations Environmental Services Used the software for: 2+ years ### "Superior service, Superior management software" May 14, 2026 5.0 Field routes has been great! Customer support has been prompt and knowledgeable. When I submit a request, they keep me updated as they are actively working on it. I love how easy it is to navigate and this makes training new employees so much easier! I wish the user experience was optimized across all different kinds of devices. The layout I see on the computer, I want my smart phone to match. Overall, FieldRoutes is the superior management software! Pros I love how user friendly it is across all departments. It is very simple to understand when training someone new for the first time. Cons I wish the optimization was better across devices. As an office staff, sometimes, I have to write subscriptions from my phone. Once you get down to the recurring charges, you cant select the drop down arrow allowing to change the rate. This can be frustrating. I wish it was the same user experience whether I was on a phone, ipad, or computer Alternatives considered [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reason for choosing FieldRoutes Field routes does not allow for other credit card processing companies Review Source JE Jennifer E. Office Manager Chemicals Used the software for: 1-2 years ### "FieldRoutes Review" May 14, 2026 5.0 Overall, FieldRoutes is a great system. It’s a powerful all-in-one system. We enjoy these features. Its a strong scheduling and routing tools Good automation for invoices, reminders, and recurring services Centralized customer records and technician notes Integrates many office and field functions into one platform Pros Scheduling & routing – Helps organize technician routes efficiently and reduces missed appointments. Customer communication – Automatic appointment reminders, invoices, and service notifications save a lot of office time. Mobile technician access – Techs can upload notes, photos, and invoices directly from the field. Recurring service management – Makes handling quarterly, monthly, and renewal services much easier. Reporting & account history – Easy access to past treatments, balances, and service notes in one place. Customer portal access – Clients can often view invoices, statements, and service history without calling the office. Cons Learning curve – There are a lot of features, so training new office staff or technicians can take time. Slow performance at times – Some users report lagging when loading large accounts, routes, or reports. Reporting customization – Certain reports can feel limited or require workarounds to get exactly what you need. Search functionality – Finding older invoices, notes, or customer details can sometimes be less intuitive than users want. Mobile app quirks – Techs occasionally experience syncing issues or delayed updates in the field. Price – as a Smaller company we sometimes feel the cost is high, especially when adding users or advanced features. Review Source HE Howard E. Owner Consumer Services Used the software for: 2+ years ### "Expensive!" May 14, 2026 3.0 Customer support is easy to contact; easy to schedule; a lot of features cost money. My customers do state that it is very user-friendly on their end, which is honestly the only reason I have not switched, but I am considering other options as this is very expensive. Pros It is a system I am used to because a previous company I worked for used FieldRoutes, so I knew how it worked in the field. Cons Expensive, and it cost me money when a customer uses the system to send emails, texts, or calls to me... I NEVER use FieldRoutes system to call or text my customers, but I always get charges for "calling or texting" the customer. Alternatives considered [Gmail](https://www.capterra.com/p/202338/Gmail/) Reason for choosing FieldRoutes I've used FieldRoutes as a technician working with past companies... figured it should be easy for us to use as a small business. Switched from [ServSuite](https://www.capterra.com/p/25008/ServSuite/) FieldRoutes bought them out... I made the switch prior to the full merger. Review Source HK Hallie K. Collections Manager Consumer Services Used the software for: 2+ years ### "Amazing Program" May 14, 2026 5.0 We have had this program for many years. The transition from our previous program to FieldRoutes was seamless. Everything transferred over amazing. Pros This program makes day-to-day pest control operations so smooth and easy. From scheduling to billing. Cons There is really not anything I don't care for. Sometimes the program freezes, but I usually attribute that to internet connection. Switched from [Structural Pest Control System](https://www.capterra.com/p/92925/Structural-Pest-Control-System/) The previous program was not internet based. The fieldroutes program works perfectly with our company. Review Source LS Luis S. Training and Quality Consumer Services Used the software for: 6-12 months ### "Efficient and Reliable Pest Control Management Platform" May 14, 2026 5.0 My experience with FieldRoutes Has been very positive overall. It helps streamline scheduling, routing, billing, and customer management, making daily operations more organized and efficient. The mobile app and automation features are especially useful for technicians and office staff. While there can occasionally be minor system delays or glitches, the platform is reliable and very helpful for managing pest control operations. Pros What I liked most about FieldRoutes is how it simplifies daily operations by combining scheduling, routing, billing, customer management, and service history all in one platform. The automation tools and mobile app make it very convenient for both office staff and technicians, helping improve efficiency, communication, and overall customer service. Cons At times, the system can experience minor delays or syncing issues, especially when updating accounts or processing changes in real time. Some features can also feel a bit complex for new users and may require additional training to fully understand and use efficiently. Review Source KH Kurt H. Customer service rep Consumer Services Used the software for: 2+ years ### "Great all-in-one platform for service companies" May 14, 2026 5.0 Overall, our experience with FieldRoutes has been very positive. It has helped improve scheduling, routing, invoicing, and customer management while keeping our operations organized and efficient. There is a small learning curve at first, but overall the platform has been reliable, secure, and a great value for our business. Pros FieldRoutes has been a great scheduling and routing solution for our company. The platform makes it easy to manage technicians, appointments, and customer information all in one place. The routing and scheduling tools help keep everything organized and efficient, which saves time and improves customer service. One of the biggest things I appreciate is the security and reliability of the system. Customer data, invoicing, and payment information feel secure and professionally managed, giving both our team and customers confidence in the service. The invoicing features are another huge benefit. Creating invoices, tracking payments, and managing recurring services is simple and streamlined. It cuts down on paperwork and helps keep everything accurate and professional. For the value, FieldRoutes offers a lot of useful features that help day-to-day operations run smoother. Between scheduling, routing, customer communication, invoicing, and reporting tools, it has become an important part of keeping our business organized and efficient. Overall, FieldRoutes is a solid investment for service companies looking for a dependable, feature-rich system that improves workflow, customer management, and overall productivity. Cons Minor cons would mainly be the learning curve when first getting started and occasionally having to dig through menus to find certain settings or reports. Some updates can slightly change workflows, which may take a little adjustment for the team. The mobile app can sometimes lag depending on internet connection, but overall nothing major enough to outweigh the benefits of the platform. Review Source VR Verified Reviewer President Hospitality Used the software for: 2+ years ### "Optimize your Schedule " May 14, 2026 5.0 Once you know where things are, they system is great. You as the user have to know how to get the info. Pros Scheduling. Allows us to optimize as we scale in a busy sales season. Pulling Reports off of almost any field and the 60% rule Cons Wish widgets where based on contract value and not included 60% rule. Wish there where stock Standard reports. Least thing...I wish each tech has a color assigned to them and it never changed. FYI I love the 60% rule Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) scaleability, data collected and parent child account Review Source EM Engel M. sales agent Consumer Services Used the software for: Less than 6 months ### "Efficient All-in-One Platform" May 14, 2026 5.0 My overall experience with FieldRoutes was positive. The platform helped keep daily operations organized and made it easier to manage scheduling, customer accounts, recurring services, invoicing, and technician communication all in one place. It improved efficiency throughout the day and simplified follow-ups and account management. Pros FieldRoutes helped keep everything organized in one place. I liked being able to easily review customer accounts, service history, scheduling, technician notes, recurring services, invoicing, and asset management without having to switch between multiple systems. It also improved customer support and communication, helped daily operations run more efficiently, and provided good value for the money with all the features included in one platform. Cons At times, the system can feel a little slow or overloaded, especially when navigating between accounts or updating notes quickly during busy periods. Some features also take multiple steps to complete, which can make certain tasks less efficient than they could be. Review Source LC Landon C. Operations Coordinator Environmental Services Used the software for: 6-12 months ### "Not perfect, but very necessary!" May 14, 2026 4.0 It's been good overall. It definitely has its quirks, but I'm not sure how our business would function without it. Pros It really helps us visualize our technicians' routes in a simple, intuitive way. Intelligent routing for our residential technicians has made building routes very easy. Great feature. Cons It can be laggy at times. Switching between groups on the left side of the routes screen is always laggy, visual grouping often doesn't load without refreshing the page ten times. Worst feature is that routes built on a recurring schedule don't go to their assigned times on future dates, so you have drag appointments around to their correct spots constantly. They claim this was a "user requested feature" to have appointments be where they were first scheduled, but it's just terrible and makes zero sense. If a customer is assigned to a recurring time slot, that's where it should be when routes automictically generate! Review Source TB Tim B. Owner Staffing and Recruiting Used the software for: 2+ years ### "Fantastic product, but it is not value priced." May 14, 2026 4.0 Support has improved greatly over the last year. This software has allowed us to grow beyond our imagination. Pros Field routes is the best thing we did! Routing is great, the fact you can use it when you don't have service is huge. Customer communication tools is great. Cons The cost of Field routes is the biggest con. Although it does everything we need it to do, we continue to have conversations about the future based solely on price. If it was a little more cost effective, we would be partners for life no question. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/)[GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reason for choosing FieldRoutes Mapping software and Job Pool functions. Also it can be used when not in network, mobile. Review Source NN Nadya N. Sales Associate Chemicals Used the software for: 1-2 years ### "Please Consult With Real Business Owners to Help You Smooth Out the Software" May 14, 2026 3.0 The program is not a smooth or easy software to use. It does not make the company life easier in many ways. It is a good start to a software, but y'all really need to use real business owners to help you develop it a little better. Pros I like the many options it provides and the reports. It looks neater than other software programs and is organized ok. Cons There are no ways to delete different events and mistakes, or to revert mistakes. If I create an event, or checklist, it is not easily undone. If I want to change the way I do things in the company, I cannot because there is not an easy way to change what I do on FieldRoutes. Switched from [ServSuite](https://www.capterra.com/p/25008/ServSuite/) Because I was told I had no choice in the matter and had to switch. Review Source RT Ryan T. Director of Operations Chemicals Used the software for: 2+ years ### "Directior of Operations" May 14, 2026 5.0 Overall experience with FieldRoutes has been exceptional. Tracking products used, scheduling, invoicing, and features are all a breeze once you learn the system. Pros FieldRoutes is great for scheduling and invoicing. Very user friendly and if there are any issues a quick call is all it takes to get issues resolved. Cons What I like the least about field routes is that you can't just reschedule an entire day, ie: shift a friday to a monday, you must reschedule individual routes on a given day. Switched from [ServSuite](https://www.capterra.com/p/25008/ServSuite/) servsuite sunset date was rapidly approaching and FieldRoutes was suggested by ServSuite Support team. Review Source EW Elizabeth W. Director of Operations and Marketing Utilities Used the software for: Less than 6 months ### "This was not our cup of tea" August 11, 2026 2.0 Overall, I would avoid FieldRoutes at all costs. Literally would use a whiteboard and pen and paper to create routes and keep records before I would use this again. Pros What did I like most about FieldRoutes......?????? The IT team that they have is awesome and was super helpful. They did fix bugs and issues, and the IT team was friendly. Cons First, in order to use their software, you have to set through a weeklong zoom class. Granted, it's only an hour or so long per day, but it is a 5-day class. You are also quizzed on this class. Thankfully I passed, but I am not sure what happens if you don't pass the class. Your "onboarding specialist" is supposed to help you with any questions or concerns. Pray you get a specialist that actually cares about their job. You can only have 1 person in an account at a time meaning if there are multiple users, only 1 can edit/update and everything else is view only. There is defiantly room for error when trying to put in a customer the "proper" way. By the time we transferred everyone from our old software into this software, we realized that this was not going to work for us and the cancellation process was atrocious! We did submit our notice to cancel in time, but they made it super hard to do so. Switched from [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Our owner wanted a dashboard and FieldRoutes offered a dashboard Review Source SG Stephen G. General Manager Consumer Services Used the software for: 6-12 months ### "Customer Feedback" May 14, 2026 4.0 Some billing issues, great Cust Service, very good reporting, need to work on the bundle packaging to improve this area for selling. Pros System was easy to learn, operate and train on. Fairly good value compared to other CRM's that are out there. Cons A lot of little things such as timing out within an hour of use and being forced to sign back in. Very annoying. Termite program needs a lot of work and improvement to run more efficiently. Onboarding was terrible. Happy to elaborate with someone on that in a full conversation if you are interested. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing FieldRoutes Better value we thought overall for the price vs. services Switched from [Pocomos](https://www.capterra.com/p/133292/Pocomos/) Pocomos was no longer robust enough to handle our business needs. Review Source VA Victor A. Owner Environmental Services Used the software for: 2+ years ### "All in one pest control system" May 14, 2026 5.0 Great experience with FieldRoutes and if any issues, their customer service is top notch. I've called a few times and they took me by the hand and walked me through any technical issues. Pros I love the fact that FieldRoutes is an all in one system and very user friendly. I am not great with technology but using FieldRoutes is simple. If I can do it, anyone can. Cons I think there should be some kind of notification that shows if a route has already been optimized. This will help in preventing optimizing the route multiple times. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Difficult to use and difficult to even set up Review Source PK Patrick K. Scheduler Consumer Services Used the software for: 1-2 years ### "Recommended Routes Pop Up" May 15, 2026 3.0 As a scheduler it generally is a very useful tool. The department works in a high paced environment and the recommended route pop up window slows us down. Pros Very capable application the allows the scheduling department to place services on routes in a generally efficient manner. Cons It is very laggy. The recommended routes pop up window is extremely aggravating for schedulers and slows down our process repeatedly. There should be an admin only option to turn the recommended routes pop up window on or off. Upgrades seem to happen without notice to the users of field routes and in the middle of the day the application can from time to time become unusable. Review Source AD Aila D. Scheduling Team and Customer Service Representative Public Safety Used the software for: 6-12 months ### "Fieldroutes review" May 14, 2026 3.0 It took a while getting used to and using the functions, but overall is alright once you get to know it more Pros I like how easy it is to schedule a customer and when looking at the map for routes, I like how it's color coded Cons NOT being able to cancel a message/email after it's sent. Sometimes I'm sending multiple of the same messages and accidentally send one to the wrong customer, and have to message them AGAIN apologizing about the error. Review Source LW Lucinda W. Office Consumer Services Used the software for: 1-2 years ### "Office assistant" June 30, 2026 4.0 Once you get the hang of where everything is or at least how or where to find it - its pretty easy to use Pros The amount information made available, knowledge base, reports, the ease of doing the previous day's production Cons It is kind of slow - when your calls are "timed" its frustrating; seems to have glitches that effect customer payments/ invoicing when applying discounts Switched from [ServSuite](https://www.capterra.com/p/25008/ServSuite/) The number of specific reports are better for tracking information Review Source OG Ovidio G. Dispatch manager Accounting Used the software for: 1-2 years ### "5 star Review Guaranteed!!!" May 18, 2026 5.0 Overall, a very comfortable experience. The support service has been very helpful, as have the monthly meetings which provide more information about the interface. But overall, I'm very pleased with the system. Pros the convenience it offers for handling operations in general, shceduling works easy and very smoothly Cons I have no complaints about that; I find it very comfortable and easy to work with field routes since its interface seems very interactive to me. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) the system in general is smoother and easier Review Source MF Matt F. Owner Environmental Services Used the software for: 2+ years ### "Fieldroutes is the BEST! " May 14, 2026 5.0 It has been great, I love Fieldroutes and would recommend it to anyone. IF you are looking for a CRM in the service industry, this is the one. Pros It is all inclusive. You have everything you will ever need in one platform. You have scheduling, tracking, and billing all in one. Cons The only thing is every time I sign on it says my registration can't be found and I haven't been approved to text through Fieldroutes yet. Alternatives considered [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reason for choosing FieldRoutes Familiarity, all inclusive, it was easier to use and navigate. Review Source EN Ethan N. Owner Consumer Services Used the software for: 6-12 months ### "Pretty good system overall..." May 14, 2026 4.0 There were things promised to me during the onboarding process that never got delivered on, or were not what was explained to me when I was originally onboarded. A few of which, namely the reviews system, was EXTREMELY frustrating because it was a big part of why I chose this system in the first place. However it has delivered on many other items that have greatly improved my workflow and customer communication. Overall fieldroutes has greatly improved my business and I am mostly happy with the product. Pros This software saves me a lot of time, and therefore money! Especially when I am out in the field working. Cons The software is not the most intuitive software, and it can be difficult at times to track down issues that arise in the system. It also has not been the most user friendly on the customer end. I would like to see the end user accessibility improved. Review Source MB Mark B. Lawn Supervisor Environmental Services Used the software for: Less than 6 months ### "Highly recommended!" May 14, 2026 5.0 I have only been using this app for about four months now I found it easy to learn easy to navigate and has a plethora of information. I have used several other apps in the past and this one is by far the most complete package. is the only app you will ever need which makes it a great value for the money. Pros The website and the app are extremely user friendly. The data is secure and easily accessible. The schedules are easy to make and adjust as needed. The customer support is friendly and knowledgeable so issues are resolved quickly. There are a ton of features which makes this app the only app you need. Cons I didn’t like that only one user could make adjustments to a customer card at once, sometimes a user might forget to close out a tab and so you unable to make adjustments until that user logs off. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Wanted a better, cost effective, more efficient product. Review Source CG Chad G. CEO Chemicals Used the software for: 1-2 years ### "Great Software" May 15, 2026 4.0 Very satisfied with customer service. Some things are a little hard to learn but overall everything is so much better than my previous software. Pros Everything is better than Pest Pac. Very user friendly. Easy to use and navigate. Scheduling is a breeze Cons Still a learning curve a year later. Customer services is great at answering questions in a timely mannet Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Pricing, Ease of use, Customer service is local Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.