# Page 3 | FieldRoutes Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is FieldRoutes the right Pest Control solution for you? Explore 337 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146076/FieldRoutes/reviews --- FieldRoutes 4.2 (337) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of FieldRoutes ## Showing most helpful reviews Showing 51-75 of 337 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SH Sharee H. President Consumer Services Used the software for: 6-12 months ### "Great Software" January 30, 2020 5.0 PestRoutes is great even with the billing issues. Once the billing is resolved it will easily be a 5 star software. Pros I like that many features that are "add ons" for other software is already included with PestRoutes at no additional charge. Cons Billing. The billing is not great for anything other than residential or one time jobs. I want each service to have a charge but then it automatically sends a bill when I want to send one bill at the end of the month. So then you can use the recurring bill option but it again will automatically send it out without you getting a chance to update it or add notes. Also, putting a charge in each individual ticket does not count as a "subscription" so when you are running reports you will not see the account listed. There is also not a way to send a bill to someone but not send a service notification. I have a customer that only wants invoices but if I put his email address under "billing", the system will still send him service notifications even if there is not an email address there. Also, the system does not separate pdf for service notification vs invoice. I want the invoice to include a pdf but then the system will automatically attach a pdf of the invoice to the service notification and many times the person receiving the notification should not be the person receiving the invoice. And if the invoice is zero because they get billed at the end of the month, the service notification will include a pdf of a zero dollar invoice which confuses the customer. So whenever I need to send an invoice, I have to change the system settings then change them back. I often will forget to change it back then I get calls from customers. Alternatives considered [Pocomos](https://www.capterra.com/p/133292/Pocomos/)[GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reason for choosing FieldRoutes Features, layout, functions Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) May 2019 Review Source Response from ServiceTitan February 3, 2020 Thank you for your review, Sharee. Our clients' feedback is very important to us. In regards to billing, we've asked a member of our team to reach out to you with support. If you need anything in the meantime, please contact us directly at (404) 800-7378. KM Krystle M. Office Manager Chemicals Used the software for: 2+ years ### "Great Product, Easy to Use!" August 18, 2022 5.0 Overall, I have been very pleased with learning and using PestRoutes. I can't wait to see what new features will roll out in the coming months and years! Pros There are so many features available to use and the "Tips & Tricks" webinars truly help you to learn how to utilize these features to suit your company's needs. Cons There are some things with billing and invoicing I wish were a little different. It would be nice to customize certain customers needs. Also, would love to be able to print multiple invoices on a customer(s) at a time instead of one by one. Review Source Response from ServiceTitan August 22, 2022 Krystle, we are thrilled to see that the Trips & Tricks webinars are helpful to you as a FieldRoutes customer. Ease of use is important to us, and it is our desire that we provide that to our customers. We look forward to offering additional features in the future that will continue to support your business and appreciate your comments that give us insight therein. JG Jennifer G. Assistant Office Manager Facilities Services Used the software for: 1-2 years ### "Field Routes helped us become more efficient" November 29, 2023 5.0 We are extremely happy with FieldRoutes! Pros It is easy to use. The ability to make changes to schedules that are seen by the technicians instantly has really saved the company time. The billing functions and features has helped us to reduce the use of paper, and speed up the monthly billing process. Cons I would like to see greater reporting capability on the custom side. There are some communication features that are so general we are unable to use them. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/)[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing FieldRoutes Combination of specializing in Pest Control and cost analysis. Switched from [Structural Pest Control System](https://www.capterra.com/p/92925/Structural-Pest-Control-System/) We were still very paper based. The previous program did not have the mobile capability and was extremely lacking in support. Review Source Response from ServiceTitan December 7, 2023 Hello Jennifer! Thank you for sharing how FieldRoutes has been able to save your company both time and money. We would love to know more about the reporting capabilities that you'd like to see. Please reach out to your Customer Success Manager to share your thoughts. CJ Cindy J. Owner Consumer Services Used the software for: 2+ years ### "What you ask for." December 27, 2023 5.0 Over all I think its the best software for a pestcontrol company. Pros All the records are together. The price is not bad. Cons Calling in for help. Making us take pictures. Not getting the help we ask for. Being told you will get a referral fee and it never comes. Its not easy to print. The monthly Job reports that the State of Georgia wants is not in this program. And there is other cheaper programs that has them in the software. the graph program is bad. Review Source Response from ServiceTitan January 3, 2024 Thank you for the feedback, Cindy. This is the kind of insight we need to make our customer experience even better. We are passing this along to our team to address the issues you brought up. RB Richard B. 3rd Party Audit Mgr. & Pest Ctrl Mgr. Food Production Used the software for: Less than 6 months ### "Field Routes 1.5 Month Review" November 22, 2021 3.0 COVID has become an excuse for companies to save money and reduce onsite customer support. The service tech has become and/or is becoming obsolete. All the issues that we are experiencing could be resolved in 0.5 - 1.5 days if we could simply get a tech to visit. There's no replacement for person-to-person, one-on-one interaction. We've been working the same issues for about a month. There's only so much that can be done via phone, video chat etc. Pros Compared to some other programs I've installed and used, this one is about as easy as it gets for the basic stuff. Setting up some of the detailed features is a little less intuitive. Cons It's only been 1.5 months so I'm willing to be a bit more patient but some of the features that were "guaranteed" aren't quite working. Our two companies have not been able to figure out why the emailing function doesn't work. The program is supposed to send out an email to select people when an inspection is completed using the mobile device. We have yet to receive any. We've been working on customization reporting and it's not quite where we need it to be. this is a long and tedious process when you only meet for an hour at a time, twice a week. Especially if the things worked on during the in-between time doesn't work. it's like starting from ground zero each mtg. Reason for choosing FieldRoutes They have the best demo of the group, the price was reasonable and it promised to meet all our needs. PestPac is the leader in Pest Control Software but they are outragously expensive. We are a company that simply wants to do our own in-house pest control, not become an IPMC. Switched from [ServSuite](https://www.capterra.com/p/25008/ServSuite/) 6 months working on the same issues we're having with FieldRoutes but with little or no positive improvements. FieldRoutes promised we wouldn't have these. I will update again if the issue are resolved or if we decide to move to another service provider. Review Source KM Kerri M. Office Manager Chemicals Used the software for: 2+ years ### "Satisfied customer" August 18, 2022 4.0 Pros They key features I like most about this product is the ease of use, the migration process coming over was fairly easy with no major setbacks. The customer service is very prompt to address your problems or concerns. Cons I feel like the Sentricon portion of the software could really use a lot more work. The routing would be more helpful if it were based of actual driving directions. Not proximity. Switched from [Briostack](https://www.capterra.com/p/160267/Briostack/) The ease of use, there were a lot more features that we use as a company. Review Source Response from ServiceTitan August 26, 2022 Kerri, thank you for your review. We're happy that you have experienced the ease of use that FieldRoutes provides, along with excellent customer support. We will share your comments with our team. LL Liana L. Owner Accounting Used the software for: Less than 6 months ### "Excellent Program! " August 18, 2022 5.0 Regardless of my issues, Customer SERVICE WAS THE BOMB. I use other softwares in another line of work, and don't get this kind of customer service. I recommended search by Invoices, not sure if my recommendation was what spurred this upgrade, but I certainly felt listened to. As I have used the product I have gotten better, and when I need something or don't understand why the product is doing something, the explanations from customer service are timely, educational and patient. Pros The ease of which I can track my customers, input their treatments with the pricing, and notification of completed treatment. It's AWESOME and takes less time to enter as used. Also like the merchant pay portal and the reporting features. I couldn't say more about the reporting features, it's just amazing! Cons not reliable when using a free email service and the extra costs to that, though minimal was annoying. Reason for choosing FieldRoutes ability to download to excel and export the data that I need for reporting taxes, chemical, history of appointments, ability to run reports on most everything (very very important for tracking purposes) and the ability to see in real time, where the technician has checked in, and when completed. Review Source Response from ServiceTitan August 23, 2022 Liana, thank you for your positive review. We're happy to see that you've been able to save time and that the merchant pay portal and the reporting features have been so helpful to your business. We look forward to providing you excellent customer service long into the future. TS Teresa S. Office Manager/ Technician Consumer Services Used the software for: 1-2 years ### "Great Overall Product" August 29, 2022 4.0 Overall, we have had a great experience with Field Routes. The customer service is very good and helpful. Pros It is fairly easy to use once you get the hang of it. The mobile app is extremely easy to use. The desktop/browser takes some training because there are so many options but once you get the hang of it, it's not bad at all. Cons There could be some updates for it to be more user friendly in certain areas. I also wish that it was integrated with QuickBooks as that is what we do our invoicing in. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing FieldRoutes It had all the options we wanted and more. Review Source Response from ServiceTitan September 7, 2022 Teresa, Thank you for your positive review. Here is the link to our YouTube QuickBooks Integration Overview https://youtu.be/nN0o4vBiA2M. If you should need any additional assistance in that area. Please reach out to our Support team. They will be more than happy to help! AT Amber T. IT and Project Specialist Consumer Services Used the software for: 2+ years ### "Complicated and Faulty" October 2, 2018 2.0 Very frustrating. Luckly our direct customer service contact is a genius! Calling in to their normal customer service line is always a waste of time and I find I generally know more about their software than they do. Automatic doesn't exist for ServSuite, if you want something "automatic" to happen in this software, someone has to push a button. Pros It keeps track of our customers and their program and payment information. ServSuite Mobile is easier to complete services on than doing it via paper. It stores which chemicals were used and can print them on the work orders that get sent to customers (very handy when we get audited by the state). Cons Where to start... Everything about ServSuite is buggy. For instance, if you don't put the address in perfectly, it won't show up in any searches. If you don't click the right buttons in just the right order, you won't get the results you're looking for (or the same results you got the time before). We are constantly sending in issues to our direct customer service contact and they have to look into them and fix them on the back end or send them in for programming to be resolved. Their marketing module doesn't work. Their forms (templates for emails, letters, etc.) are so complicated, clunky, and archaic that we don't even want to use them. Everything is so intertwined with everything else that if they do an update to fix something, it kicks something else out of functionality. We get by, but "Well, it's ServSuite..." is the constant joke in the office when we don't have an explanation for something random that happened. We shouldn't have to find alternate ways to get around something that we pay for in order to run our business, but that's become a daily task for us. Review Source Response from ServiceTitan November 7, 2018 Hi Amber, Thank you for bringing the issues that you have experienced to our attention. A customer care representative has been in touch to help resolve these and will continue working alongside your team to ensure ServSuite meets your business needs. We apologize for any inconvenience caused. All the best, the ServicePro Team. AM Alex M. President Consumer Services Used the software for: 1-2 years ### "A great software program that is a little rough around the edges." August 27, 2022 4.0 Overall I am very please with FieldRoutes and plan on using them for years to come. Pros I like that it handles everything that I need to run my company. From start to finish Cons This software program is very technincal and is fairly difficult to use on the small things. There should be a bigger help center and articles on how to do things and how to troubleshoot problems. However, the support team is very helpful. Also I wish on the service side of the app that it would show the time of when an appointment is scheduled even if it's an any time service. The sales side shows this so I don't understand why the service side can't as well. Review Source Response from ServiceTitan September 2, 2022 Alex, thank you for your review. We are glad to hear that the software has everything your business needs to run. You'll be pleased to know we are working on a more detailed help section and articles to better utilize the features in the software that will be released soon! HP Hannah P. Owner/manager Environmental Services Used the software for: 1-2 years ### "A careless company" October 16, 2023 1.0 This company has been in violation of its contract with me since the beginning of the contract. When I tried to resolve the issue, I was replied to for a while and then ghosted. This company lacks any regard for its customers and is simply here to gouge your pocket. There isn’t a single good quality about this company as a whole that I can think of. I wouldn’t even recommend this company to someone I despise. They seem to have the spirit of thief’s and cons. You won’t get what you paid for, yet they will continue to charge you for what they aren’t providing. Pros None. The only reason I’m writing this is because this cite is forcing me to write something in this box Cons This company ignores customers, misplaces information, acts as if they don’t know what’s going on, has a revolving door of employees, runs in circles (and runs you in circles as well) and somehow expects you to pay cancellation fees when you’re out of contract length. Review Source Response from ServiceTitan December 5, 2023 Thank you for your feedback, Hannah. We apologize for your negative experience. We’re going to go ahead and forward this review to both your Success Manager and our Support department, so expect to hear from someone shortly. We appreciate your patience. VL Victor L. Owner Chemicals Used the software for: 1-2 years ### "Small business owners, get something that is worth every one of your hard earned dollar!" March 10, 2023 5.0 Great, easy, and appreciate a good software more and more with everyday that we use it. Pros The training that the Fieldroutes community provides to make sure we fully understand the software. It took no more than 1 month to integrate from our previous software and be up and running. And even until today, I still have questions and Im learning more new features that make Fieldroutes that much more awesome! Cons I think what could be more helpful is to make certain features a part of the program, rather than having an extra charge to use it (i.g route optimization). Review Source Response from ServiceTitan December 6, 2023 Thank you for this amazing review, Victor. We work really hard to provide the best experience possible for our customers, so your feedback is exactly the kind of story we love to hear. Thanks again—and reach out to your Success Manager if you need anything else! JT Johnathan T. Owner Chemicals Used the software for: 2+ years ### "We will zelle money for Google reviews too .. SkeeterCide " August 26, 2022 4.0 I wish there was someone that would've walked us through the set up. process ie contracts, trigger rules, permissions etc. There is so much to know and I feel like we are not getting the full potential of the software even at our current use. Pros Invoicing, scheduling and chemical tracking Cons Mobile app - I don't like that it forces the techs to use the cell number they are operating from to communicate with the customer. House Call Pro has a great system in place for this. Alternatives considered [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Chemical tracking and scheduling Review Source Response from ServiceTitan September 2, 2022 Hi Johnathan, thank you for your review. We are happy to hear that you are finding many features helpful. For any assistance please reach out to our Support team with any needs you may have. EL Eric L. Owner Chemicals Used the software for: 2+ years ### "FR Review" August 18, 2022 4.0 Been very happy since switching from prevoius software. FR fits our model much better. Pros Cloud based software. Uptime is solid. Billing options and scheduling options are customizable. Cons Mobile app needs attention. Slow and not user friendly. Contracts need to be streamlined and less confusing to customers Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/)[Gorriladox](https://www.capterra.com/p/136717/Food-Safety-Plus/) Reason for choosing FieldRoutes Customizable billing options. The ability to grow with our company growth Switched from [Briostack](https://www.capterra.com/p/160267/Briostack/) Limited and did not fit our business model Review Source Response from ServiceTitan August 23, 2022 Thank you for your review, Eric. We're happy that the billing and scheduling options have worked well for you. We look forward to working with you to help you grow your business and will be sharing your comments regarding the mobile app with our team. TS Trish S. Office Manager Consumer Services Used the software for: 2+ years ### "Happy Customer" August 24, 2022 3.0 Over all we are happy with the software Pros The best part of the program is the scheduling feature. Cons Can be difficult to use, Still learning the program a year later. Review Source Response from ServiceTitan August 26, 2022 Trish, we're glad to see that you are happy with your FieldRoutes experience. To continue learning more about the software, we recommend registering for our Tips & Tricks Webinar series. Also, know that you can always reach out to our Support team for any assistance. NC Nadir C. owner Retail Used the software for: 2+ years ### "Worse Support, Never answer!" September 7, 2023 2.0 Very bad Pros IS the same all others, Nothing special about it Cons "I am a customer of fieldroutes for almost 5 years,the support necer work for me. for that reason, I decided to cancel my subscription, and since then, they have been ignoring me. Now they suddenly contact me and claim that I have to pay some cancellation fees. This is unfair, because the contract clearly states that “This agreement is for an initial 12-month period". I fulfilled that term long ago and there is no mention of any charges for terminating the service after that period.Do not sign anything, I think they are trying to trick you too." Reason for choosing FieldRoutes I was trick Review Source Response from ServiceTitan December 5, 2023 Thank you for the feedback, Nadir. We apologize that you’ve had these issues. We’re going to go ahead and forward this review to both your Success Manager and our Support department, so expect to hear from someone shortly. We appreciate your patience. RS Robert S. Director of Operations Environmental Services Used the software for: 2+ years ### "One Simple Reason Not To Use This Software" July 10, 2020 1.0 In 2017 they cared. They needed customers and they worked with you. In 2020 they seem to cater to their large customers, leaving the local companies to adapt to their will. Pros We used to like that the company appeared to be innovative and flexible. They use to let you use their software in a fashion that best suited your company. Cons One Simple Reason to Run From This Software: They make significant changes to their software with zero notification to their clients. This requires restructuring how you use their software, retraining your staff how to use their software, and then you need to spend time repairing the damage their change made to how you use their software. All of this; of course, after you discover the changes they made on your own... Days to weeks after they made the change. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing FieldRoutes We thought we were getting a company that cared. Review Source Response from ServiceTitan July 21, 2020 We apologize for not meeting your expectations. We work hard to present and provide the best possible software solution for pest control businesses. We have many satisfied customers and a team of talented individuals who take meeting and exceeding our customers' expectations seriously. We have also taken steps to ensure our customer communications are frequent and helpful. We know our team has recently spoken with you about your concerns, and we appreciate you helping us continue to improve. Thank you. FB Ferdinand B. Branch mngr Environmental Services Used the software for: 1-2 years ### "Great job pest routes" August 23, 2022 4.0 Overall it’s been a 5 star experience features are great mobile app is the best part Pros Easy to use great features easy customer interface Cons Had some navigation issues double billed some customers and duplicated tickets Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing FieldRoutes Better software was pest routes Switched from [ISNetworld](https://www.capterra.com/p/145737/ISNetworld/) Needed a change Review Source Response from ServiceTitan August 26, 2022 Thank you for your review, Ferdinand. We're happy to see that you have experienced the ease of use that FieldRoutes offer and that you have enjoyed the mobile app. Please let us know if we can support you and your team in any way. JE Jessica E. Office Manager Consumer Services Used the software for: Less than 6 months ### "Easy to use" November 29, 2023 5.0 Excellent! Ready to get completely involved! Pros It appears to be a much easier system to use and provides so much more options for viewing customer locations and scheduling looks to be so much easier. Cons So far there is nothing I don't like. We are in the onboarding stage. Reason for choosing FieldRoutes The transition was going to be much easier and cost was going to be manageable. Switched from [Service Pro](https://www.capterra.com/p/114456/Service-Pro/) We learned that Service Pro was going to become obsolete, so we needed to find something new and having Fieldroutes transition us seamlessly made this decision easy. Review Source Response from ServiceTitan December 7, 2023 Hello, Jessica, and welcome to FieldRoutes. We're happy to see that you have gotten off to a strong start and look forward to working with you long into the future. JB John B. Partner/ COO Consumer Services Used the software for: 6-12 months ### "10/10 Recommend!" August 24, 2023 5.0 Pros I love how FieldRoutes allows me to manage each interaction with each of my customers from a centralized site/app. Customer communications are all very professional and visually appealing and lend credibility to my company. Cons While helpful, the mobile app could use further development. An integration with mobile pay or Apple pay would also be nice. Review Source Response from ServiceTitan December 5, 2023 Thank you so much for this incredible review, John! We’ve dedicated our company to helping our customers succeed, so this kind of feedback means a lot to us. Thanks for making your voice heard—and we look forward to making an even bigger impact on your business. BR Barry R. owner Chemicals Used the software for: 6-12 months ### "Operations" August 21, 2023 5.0 the techs in the field now more less record everything in the field eliminating office work. Pros Eliminates a lot of time in the office where we now put that saved time into production Cons I would like a few more report options, also better estimate features within the program Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing FieldRoutes Field Routes is a more complete software Review Source Response from ServiceTitan December 5, 2023 Thank you for taking the time to share your experience with us, Barry. We know how valuable improving a business's efficiency can be—and we’re working on even more tools to help supercharge office operations, too! Thank you for continuing to partner with us. DW Denise W. CEO Environmental Services Used the software for: 6-12 months ### "Intuitive, reliable software that is easy to use" September 27, 2020 5.0 We are so pleased with the sales, training and use of the product. In terms of time and communication with customers it is a game changer. We have not had to manually sift through customer accounts and print monthly bills since we started. Pros Real time data; easy and efficient routing for service; ; digital forms and communication with customers is streamlined. Cons Three items are difficult: 1- Payments should be automated and not a manual run if set up for monthly payment 2-Renewals should auto renew if set up for annual renewal. Sending notices for renewal with customer acceptance should be one option and another option should be auto renewal 3- There needs to be an option (trigger rule) to set up a "sales drip" email campaign for lost leads. Alternatives considered [Briostack](https://www.capterra.com/p/160267/Briostack/) Reason for choosing FieldRoutes \[SENSITIVE CONTENT HIDDEN\] is impressive and made it easy to understand the benefit. Pest Routes has a track record of success. PCO Bookkeepers highly recommended. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Pest Pac is a customer data base you have to manipulate, Pest Pac has TERRIBLE service, the software is clunky and it is expensive, they nickle and dime you for every feature. It is nearly impossible to go to a digital platform with Pest Routes. Review Source Response from ServiceTitan October 13, 2020 Denise, Thank you for your review. Our customers' feedback is very important to us. If there's anything we can help you with, please reach out to support@pestroutes.com JD Jacob D. VP Operations Retail Used the software for: 2+ years ### "Great Product" August 18, 2022 5.0 Pros This product is great in automating certain tasks, whether it's trigger rules or pre built routes. It helps save a lot of time that can then be focused elsewhere. Cons Customer support is sub-par. We have a pending issue that has been in the works for weeks now without an answer or even a follow up on where they're at with it. For the most part, if we don't know how to do something we've learned to just figure it out on our own because support is useless. The learning curve can be very difficult as well. Reason for choosing FieldRoutes Ease of use Review Source Response from ServiceTitan August 23, 2022 Thank you for your review, Jacob. We are happy to see that FieldRoutes software features like trigger rules, routing, and general automation have helped to save you time in your business. We will pass your comments regarding customer support over to our team. JL Joey L. Owner/Technician Retail Used the software for: 6-12 months ### "Great Service " July 28, 2023 5.0 Overall the experience has been great. Pros The ease of use and being able to navigate through all of the aspects of the App. Cons Have not had any issues, just questions when I am not sure about certain things. I was able to email and get a response, response was from implementation specialist not from help desk. Review Source Response from ServiceTitan December 6, 2023 Thank you for sharing your experience with us, Joey. We strive for our software to be easy to use while supporting you in getting the job done. If you need assistance in the future, feel free to contact our Support team at support@fieldroutes.com or 1.888.997.5546. DL Danielle L. Office Assistant/ Accounts Receivable Consumer Services Used the software for: 2+ years ### "Tps Review by Office Staff" August 26, 2022 4.0 Pros This product was very easy to learn overall not a bad product. Cons I think the invoicing and sending the alerts out to customers could use some work. I also would request that when an update is being done we are made aware of it instead of after it has already launched and then seeing the news button at the bottom light up about it weeks after it has already launched and we have to learn things on our own Review Source Response from ServiceTitan September 2, 2022 Danielle, thank you for your review. We are glad to hear that FieldRoutes is a great fit and pleased to hear about the rate your company has grown. Talk to a Capterra advisor for free and get results within 15 minutes.