--- title: "Page 4 | FieldRoutes Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 4 - Is FieldRoutes the right Pest Control solution for you? Explore 404 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/146076/FieldRoutes/reviews/?page=4" page_type: "reviews" language: "en" --- FieldRoutes 4.3 (404) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Page 4 - Reviews of FieldRoutes ## Showing most helpful reviews Showing 76-100 of 404 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FC Fabricio C. Owner Consumer Services Used the software for: 2+ years ### "Mediocre at best but likely poorly managed" August 16, 2023 2.0 Chronology of their poor management:1) Get locked out and no access to see my route on a working day with no previous warning.2) Call customer support and they tell me my payment info was outdated3) Offer new updated payment but they tell me I have to log in and update payment info myself, they don't take that over the phone. 4) No access to software to update payment info though5)Call again and Customer support provides temporary access to update payment info6) Payment info Field Not functioning and unable to update payment info, sent screen shots7)Customer support tells me they're working on it8) They sent an email, now is functional but by then my access is locked out again9) Had to call again, now a supervisor had to get involved and then finally resolved payment info.10) Asked why I was not given heads up about payment info being outdated, I had that card for years and is not reasonable to remember when they become outdated11) They said they did but when I updated my email in the software, their accounting department didn't get updated Meanwhile, I lost customers due to their poor communication skills. I had the same problem with my email domain. Payment info became outdated. I open my email daily and the first thing I saw was a warning showing X amount of days to update my payment info. I updated immediately and never had an issue. Here's the difference between a good company and whatever field routes is. Bad choice of a software overall Pros I signed up for the integration of Sentricon. I liked they offered that since I switched from Termite Liquid Treatments to a Baiting system. Outside of that, it did not offer me a better solution than my previous software in all aspects Cons The mobile app performs poorly. As a business operator, the app doesn't allow you to add a new customer, new service, subscription... etc. You have to log in into the desktop version in your mobile device which is not mobile friendly at all. All info looks tiny and difficult to navigate thru. New app has many bugs. Terrible when uploading info. Often times it crashes on android phones. Also customer info is terrible if something goes wrong outside "how I do this or that" Lastly, if you want out, they they weeks to give you your own cvs file with customer data. On top of it all, they duplicate info AND FIELD ROUTES IS KNOWN FOR MAKING DIFFICULT TO TRANSFER TO A NEW SOFTWARE.... DISGUSTING! Review Source Response from ServiceTitan December 5, 2023 Thanks for bringing these issues to our attention, Fabricio. This is definitely not the kind of experience we want for our customers. We’re forwarding this review to our Customer Success Team immediately. JW Jared W. Owner Chemicals Used the software for: 2+ years ### "Customer Service is a JOKE!" May 24, 2024 2.0 My onboarding guy, \[sensitive content hidden\], was incredible. He was the best part of my experience because he was always available and ready to help. The software has been great when there aren't issues, but as soon as an issue comes up, which it always will eventually, good luck getting any help from customer support. They rarely call back. They will always respond to emails, typically within a day or two, but the help there is laughable. I have been constantly frustrated with customer service. For that reason, I would suggest any other software as long as they have good customer service. I have lost so much money to their slow responses and how it has effected the operations of my business. It's unfortunate because the software is awesome, albeit a little pricey, but customer service just ruins the experience for me. Pros The software is pretty good. It is functional and integrates nicely with scheduling. The app is great. Cons Customer service is ridiculous. I have been a customer for 5 years now because I like the software, but I'm at the point where I am fed up with not feeling like a priority. When issues come up be ready to wait for days, weeks, and even months for a solution. Currently I have been locked out of my account for 3 days due to a bad card on file, and even though I paid the balance in full the second I was locked out, they have made no effort to get me back into my account to run my business, which has been on hold for three days now. This isn't even the worst thing I've experienced with their customer support, but I already wrote a novel review elsewhere on that experience. I am currently looking at competitors because I am blown away by the lack of interest in their customers. Not being able to run a business for three days because customer service won't get me back into my account after they have been paid is completely unacceptable. Review Source Response from ServiceTitan September 16, 2024 Hi Jared, We truly appreciate your feedback and understand how frustrating these support challenges must have been for you. We're sorry to hear that you've experienced delays in getting timely assistance, especially considering the impact it has had on your ability to run your business. We want you to know that we’ve made significant changes to our support organization to better serve customers like you. Your experience highlights an area we’ve been focused on improving, and we are committed to ensuring that situations like this don’t continue to happen. While it's clear that we didn’t meet your expectations, we are working hard to improve the support experience and ensure faster response times going forward. We’re grateful for the time you've spent with us over the past five years, and we appreciate the kind words about our software and your onboarding experience. I’d love the opportunity to make things right. Please reach out to us directly so we can resolve this current issue and yB yudy B. V.P Facilities Services Used the software for: 1-2 years ### "Pest control company owner" May 1, 2024 5.0 very happy with the product and how smooth it has been recently Pros Online in the cloud/ability to save pictures to each account Cons Credit card fees/Went down for 2 days/glitches sometimes. Reason for choosing FieldRoutes best all around availability of features with the base product Switched from [Structural Pest Control System](https://www.capterra.com/p/92925/Structural-Pest-Control-System/) needed something that had no paper and was in the cloud Review Source Response from ServiceTitan September 16, 2024 Hi Yudy, Thank you for your fantastic review and for sharing your experience with FieldRoutes! We're thrilled to hear that you appreciate the cloud-based system and the ability to save pictures for each account—it’s great to know these features are making a positive impact on your business. We understand that issues like downtime and credit card fees can be frustrating, and we're continuously working to enhance the system's reliability and efficiency to avoid disruptions. Your feedback helps us pinpoint areas to improve, and we truly appreciate you bringing them to our attention. We're glad to hear that things have been running smoothly for you recently, and we remain committed to making sure you continue to have a seamless experience. aW amber W. technician scheduling Environmental Services Used the software for: 1-2 years ### "Why cant anyone help us?" August 23, 2022 1.0 awful. with the acception of a few very helpful agents. but very FEW Pros i LOVE the tech tracking, it is the only way we can truly keep track of where our techs have been and where they are going. this feature truly is awesome. Cons CUSTOMER SERVICE. no one seems to be able to help us with our issues and everytime we ask for assist we get the same response "wow, i've never seen this before" We are not naive enough to think we are the only company with problems, this app was designed for Pest management was it not? please spend more time training your customer service staff. Reason for choosing FieldRoutes we wanted to try something new. Review Source Response from ServiceTitan August 24, 2022 Amber, we appreciate your review. We're glad to see that tech tracking has been so helpful to your business. We will be sharing your comments regarding customer service with our team. SM Sarah M. Owner Consumer Services Used the software for: 6-12 months ### "Do not recommend" April 7, 2023 1.0 The software is NOT good for a pest control company that offers multiple service types. The only situation I can see this software working for is a mosquito-only company because it offers one type of service on one schedule. We offer multiple pest service types on multiple service schedules and have used their "work around" of doing services as "line items" on the invoice of another service, but it still doesn't work well. Clients get multiple confirmations, followups, invoices, etc for each service day they have multiple services line up (Ex. monthly mosquito and quarterly pest service and annual fire ant/termite). I really have tried to make this software work-- it was supposed to be an improvement to doing everything manually and allow our company the ability to grow. It has only been a headache. 6 months later we still cannot use the software and after reading the reviews here (how I wish I had found these non-sponsored user reviews sooner!!) I am going to forfeit the rest of the year subscription and get set up with GorillaDesk. The saddest part is when I ask other companies in my network who have used or are trying to use FieldRoutes/PestRoutes they tell me they have/had the same, overwhelmingly negative experience. I tried so hard to remain optimistic as this was supposed to be a positive change for our company and allow us the opportunity to grow. I cannot remain blindly optimistic any longer and would never recommend to a friend. Pros The poor guy they assigned us to help us with the onboarding process was genuine and amazing overall. Cons Everything else. Terrible onboarding process and the salesman lied to me about multiple things the software could and would do or what their onboarding team would do to get us going. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing FieldRoutes FieldRoutes was cheaper for a small company starting up and seemed to be a lot more user-friendly. SEEMED, key word. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Was looking for software that could handle our paperwork needs as well as offer automated routing, scheduling, and confirming. Review Source Response from ServiceTitan December 6, 2023 Thank you for bringing this to our attention, Sarah, this is definitely not the kind of experience we want for our customers. We’re forwarding this review to our Support and Customer Success Teams. CH Cindy H. Office Manager Consumer Services Used the software for: 2+ years ### "Very happy with FieldRoutes!" August 29, 2022 4.0 Using the software has helped us to streamline our billing and scheduling processes, thereby saving us time and money. We have also been able to improve our customer communications through the software. Highly recommend FieldRoutes. Pros Most helpful/impactful features: Billing, Scheduling, Reporting Their customer support is phenomenal! Every time I find a glitch or have a question about functionality, the customer support team is right on it. And recently, they have started offering informative webinars dealing with how to use different features and functions of the software. Cons We have had problems using API to integrate the software with forms on our website because we don't use FieldRoutes' marketing platform. Review Source Response from ServiceTitan September 2, 2022 Cindy, thank you for your review. We are glad to hear you are very happy with our platform and the features you find useful. If you are still having issues with API please reach out to our support team. DB Dori B. President Environmental Services Used the software for: Less than 6 months ### "Best Customer Service Ever" August 23, 2022 5.0 It makes things streamlined, and much faster. It is a very professional service which in turn makes us look more professional and we have even paid to have our contract personalized and made into html so it is available on the app. The reports are amazing and really gives us so much information at our fingertips. The whole process from the start until now 6 months late has been wonderful and I truly feel even to this day my hand has been held through the whole journey. Pros \[SENSITIVE CONTENT\] was amazing and helped us navigate a the huge change of transferring over our business. This program works wonderfully. THE CUSTOMER SERVICE IS AMAZING -- BEST I HAVE EVER DEALTH WITH IN ANY COMPANY. They truly care and follow-up is amazing -- they will talk you through steps and hold your hand throughout not only the beginning, but any bumps along the way. I am blown away by the customer service and with all the reps. They respond so quickly and always do their best to fix the problem and do anything they can. I have called/emailed them so many times, not even with problems, but just to find out how to do something in a better way. Cons Some of the glitches -- like where some customers were charged over 800 in one month because of a glitch without our knowledge -- have been rough or invoice numbers disappearing or changing to a different number have been touchy. I understand all programs have glitches and Pest Routes has been attentive and helpful in every situation. The only thing is I would suggest when a glitch comes out -- to let everyone know that this is something they could experience so that they can go in and run a report to stay on top of it. If we would have known about the multiple payment glitch we could have run a quick report called "Account with Credits" and we could have seen the multiple charges right away and let the customers know ahead of time - or even refunded them asap. Reason for choosing FieldRoutes Price, the promise of the customer service(which was more than we could have ever expected. The features. Review Source Response from ServiceTitan August 26, 2022 Dori, thank you for such a detailed and positive review. We're so glad that we have been able to provide you with such great support. We love to see how FieldRoutes make life easier for our customers. We will pass your comments on to our team. BS Brian S. Owner Utilities Used the software for: Less than 6 months ### "Helpful, but more left to be desired" August 18, 2022 4.0 The customer service has largely been responsive, kind, and they really do seem to care that we're able to be educated on how to use FieldRoutes as well as making sure we're in a position to being doing it correctly. The time it took us to implement was extremely frustrating - we signed on in mid/late January and didn't go live until June 15th of this year. And even when we did start, it felt like I had to keep explaining our business, what was important to us, and how we wanted to use the software, and despite that, constantly kept running into problems. The wait times to get things done were really frustrating to us. I'd communicated a ton with FieldRoutes implementation specialists/developers/customer success members about things we wished FieldRoutes would do in order to make it smoother for us to use, & be less of a "pest control only" type software, and my impression is that we're just a tiny fish in a very big sea of their clients so I'm left feeling very cynical we'll ever be able to have the software become more configurable to our industry. Simple things like adding different placeholders in forms/agreements, providing different customizable fields in customer cards, being able to download pdf's more easily in the Form Lookup, is stuff that would make a massive difference in our use of FieldRoutes but I have been provided with very, very little hope that those changes will ever be made. Although I must say, FR's been a real big improvement & help for us still. Pros Routing, dispatching, and scheduling have been great. The real time data and tools on the dashboard are extremely helpful to see how productive your company is and how your business is doing on the top line. Cons We've had a pretty difficult time adjusting things that we need in order to report to clients and to counties on the work we do. This software feels often like we've fit a square peg in a round hole, but it works for us. The thing that is the most frustrating to me is how this software still seems totally built for pestcontrol businesses, and if you aren't in that category, you seem to have to make your business flow fit as best you can into the software. The big thing I was excited about with software was being able to send out a crisp, smooth, digital, monthly renewal service subscription to customers throughout the year because we've historically done that using paper. We're still not to the point where any of the customer reporting/county reporting/renewal processes seem to really configure to what we need, which is frustrating. I'm hopeful FieldRoutes makes their product more configurable and adjustable to the industry needs of their customers, and makes it less of a static/"what you see is what you get" type software. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing FieldRoutes My business partner who operates our pest control business had implemented it months prior, and he'd really liked it and there seemed to be lots of parallels with the needs he'd made the decision to use it for and ours as well. Review Source Response from ServiceTitan August 23, 2022 Brian, thank you for your detailed review. We are happy to see that the real-time data in the dashboard has been so helpful regarding your company's productivity. We will be passing along your comments about implementation and desired features to the respective teams. If you have additional questions, please do reach out to our Customer Service team as you successfully have in the past. JC Jim C. Branch Manager Apparel & Fashion Used the software for: 2+ years ### "A very robust CRM for the pest control industry" August 23, 2022 4.0 I took over as Branch Manager after our company had been using PestRoutes for over a year. They had migrated from PestPac, and it appears for all intents and purposes that the migration went well. It was a steep learning curve for me, and they want to charge for additional hands-on training (what I would call "re-doing the onboarding"). Even 2+ years on I'm discovering that our people either weren't trained properly in the beginning, or that that tribal knowledge was lost in the general turnover that companies experience. However, their customer service has always been helpful as we've called in about simple questions because we didn't know where to look in the Help Wizard. Pros The reporting features are incredible....if you have good input. Not a FieldRoutes issue, just a pebcak error. Cons Reporting is a double edged sword: there are so many different ways to get the same information that I've had to create a library of how to run the reports that we want. Yes, you can save reports, but only in the Reports tab. Side note - why isn't the Sales Report in the Reporting tab but in the Customer tab? Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Marketing integration Review Source Response from ServiceTitan August 24, 2022 Thank you for your review, Jim. We're glad to see that the reporting features have been so impactful to your business. We look forward to continuing to work with you in the future. As in the past, please feel free to reach out to our Support team with anything you need. JE Julie E. Administrative Manager Chemicals Used the software for: 2+ years ### "Wonderful!" August 30, 2022 5.0 Utilizing the service categories to create different categories for types of services that you'd like to see individual totals for. For example, a subcontracted service for insulation is a One Shot, in pest control terms, but having the ability to separate this category from the rest of the One Shots is very useful in finding completed sub jobs quickly, and ensuring paperwork is submitted correctly and on time. Pros This software is user friendly, and versatile. Cons There is no ability to edit manual payment entries that are not run through the payment processors, for example, the payment date. There are some customers that submit ACH payments directly to our checking account, if this is not noticed the same day to enter in PestRoutes, you cannot back date the payment entry in PestRoutes to have both dates match. Reason for choosing FieldRoutes Versatility, updated software view & easy navigation, mobile app is user friendly, and report writing. Review Source Response from ServiceTitan September 2, 2022 Julie, thank you for your review. We are glad to hear about your experience using FieldRoutes software and mobile app. DH Debbie H. Treasurer Consumer Services Used the software for: 6-12 months ### "Field Rountes Review" November 30, 2023 5.0 Our experience has been great starting from the intergration from our former software to now. If we have any issues, we send an email to support and they are on it right away. Pros The ability to condence our routes using the map scheduling. Our technicians can do more jobs. We love the ability to use flags for billing which has lowered the amount of time we spend on billing. Cons The inventory tracking is not great. The other thing is in the billing section the c/o line is the first line, which is normally the second line. Our commercial customer do not like that. We have had to do some work arounds to make customers happy. Reason for choosing FieldRoutes We liked all the features of Field Routes and the price was in the middle. Switched from [Structural Pest Control System](https://www.capterra.com/p/92925/Structural-Pest-Control-System/) Our old software was good but we had to use paper invoices which created alot of extra work both from a technician and office stand point. We just needed a better way. Review Source Response from ServiceTitan December 5, 2023 Thanks for the feedback, Debbie. This is the kind of insight we need to make our customer experience even better. Your thoughts will be shared with our team. PH Philippe H. President Real Estate Used the software for: 6-12 months ### "Great for pest, not so good for termite" August 20, 2022 4.0 Frustrating to set up. Difficult to understand the email templates. There should be a better editor. Same with the pest agreements. You almost have to know HTML which limits the average person's ability to customize the contracts. The credit card processing fees are very high, especially on top of the monthly cost of the platform. We had to hire a consultant, Pest SOS to help us dial it in quickly and train my CSR's. The initial training was too fast, and therefore my team did not retain it. Pros The ability to grow to thousands of pest customers, and handle the billing, routing and follow up without having to add CSR's. Cons We are a termite-heavy company with most revenue coming from termite work, fumigation, repair, etc. We pay extra to use the WDO reports for California. The report writing function for the WDO reports is terrible. The diagramming tool is nearly unusable. We have to create the diagrams in MS Paint. The WOrk authorizations that are automatically generated are uneditable, and cannot collect electronic signatures (like the pest control agreements) and as the owner, I cannot get reports for outstanding (unapproved) work authorizations. It's so bad that we are considering using another platform for termite. I do not feel that the extra money we pay is worth it for the CA version. In hindsight, I would have gone with another platform such as Bug Base instead. It doesn't have the reporting power, but does way more for termite-centric companies in CA. Reason for choosing FieldRoutes One of our investors uses PestRoutes. Review Source Response from ServiceTitan August 23, 2022 Phillippe, thank you for your review. We're happy to see that using FieldRoutes software has helped you grow your business without having to add additional employees. We will take the information you provided regarding implementation of termite-specific features back to our team for further consideration. BK Ben K. President Consumer Services Used the software for: 1-2 years ### "Best software available in pest right now." August 30, 2022 5.0 Does what we need it to which is great because there have not been any real great options in the pest industry until this came along. Not perfect but not making it a need to design our own. Pros It’s fairly feature rich while still being simple. Ease of use doing sales via mobile and being paperless is great. Cons I wish it had better user controls to protect data etc from accidental user mistakes etc. Also wish we could be a bit more modern with contract and invoice and customer portal and all thing customer facing in the design department. But those are minor. Reason for choosing FieldRoutes There wasn’t really anything else that checked the boxes so it’s why we switched. Review Source Response from ServiceTitan September 1, 2022 Ben, thank you for your review. We're happy to see that you're finding our software feature rich, while also easy to use. Please let us know if there is any support you need in the future. JH Joe H. Regional Manager Consumer Services Used the software for: 2+ years ### "Does EVERYTHING, but not everything well." August 27, 2022 3.0 Painful start, getting better over time but still would like to see it get more user friendly. Pros That it is built for pest control and allows you to input products with ounces, gallons, etc. Cons Absolutely not user friendly. Sooo much going on with every page and hard to figure out how to actually set something up and no way to tell if you've done it right. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reason for choosing FieldRoutes Ability to add pest products without a work around. Review Source Response from ServiceTitan September 6, 2022 Hi Joe, thanks for your review. We are glad to hear our software can do everything you ask of it. While it is robust and offers a wide array of functionality, we don't want it to be confusing or overwhelming. Our support team is available to assist navigating the platform and making life easier. AC Abi C. Office Manager Consumer Services Used the software for: 2+ years ### "Scheduling Game Changer " August 18, 2022 5.0 Field routes saves us time, money, and allows us to be better prepared for each day. With the ability to save extensive customer notes, no details are lost and we are able to provide high-quality services to our customers. Pros Like any big change for a small business, switching to Field Routes was a large undertaking for our team. However, once we had things in place, it has helped us grow and succeed in ways we didn't think were possible. Working in a rural area, it is extremely helpful to be able to view and schedule appointments in a map view. We have saved hundreds of dollars in fuel costs, and we have helped our technicians be more productive. Realtime views of the technicians day has helped us to better schedule for their capabilities. There are many excellent reports that have helped us track and monitor our growth which has been both encouraging and challenging. Cons According to our technicians there are a few lags with the app software. Often the technicians will find error codes and not be able to complete their work. While this is a frustration, Field Routes has always responded to our concern quickly. Reason for choosing FieldRoutes We preferred the overall ease of the software. The drag and drop and the left to right top to bottom approach makes things work smoothly. We also felt like the staff were more supportive and offered more training. Review Source Response from ServiceTitan August 26, 2022 Abi, thank you for such a thorough review. We're happy to see that our scheduling capabilities have helped your business so much. We look forward to continuing to work with you to provide high-quality service to your customers. David D. Owner Consumer Services Used the software for: 1-2 years ### "Will get the job done and can scale with you but push for growth has left critical features behind" August 18, 2022 4.0 It got the job done - probably the best on the market in terms of features and scalability for the price; but not without its issues. They also love to find ways to stick it to you: $.04 per text message sent and received and they MAKE you use their payment processor. It's not terribly priced but they're not giving you any deals or anything. Pros It's easy to get started and implemented off the bat. It also has virtually all the features you will need for a young to mid-size business. Some advanced features also exist (e.g., multi-unit tracking) which is great. Cons So many bugs in the software lately Pushing out lots of product updates that don't really work They don't tell you when they release new features There are really basic things (such as creating bundle packages) that are impossible to do so you have to get creative to make work-arounds. Poor / terrible sales & marketing related features Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/)[Briostack](https://www.capterra.com/p/160267/Briostack/)[GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reason for choosing FieldRoutes More features and a better pricing mechanism (number of customers vs number of users) Review Source Response from ServiceTitan August 22, 2022 Thank you for your feedback, David. One of our goals is to create software that keeps it simple so that you can accelerate your growth and scale your business. We're happy to see that FieldRoutes software has been helpful in doing that. We also appreciate you sharing your experience in the product updates and will be sharing with our team help inform future action. LA Lisa A. Owner Environmental Services Used the software for: 1-2 years ### "Love it!! Thankful we changed from pestpac! " August 18, 2022 5.0 Seeing our dashboard is awesome we are thrilled with accounting side. Pros Integration was not easy because we were converting data. Not all the termite clearance letters with pdf files came over. Cons Mobile app needs a lot of help. Call us for beta help. They cannot update contact info in the field. We have podium but the reviews in pestroutes do not go to google unless we get them on podium. Reviews in Pestroutes are only visible to us. Review Source Response from ServiceTitan August 23, 2022 Lisa, thank you for your review. We're so happy that the dashboard and accounting features have been helpful to you. We will pass your comments regarding the mobile app and reviews to our team. AP Ashley P. Office Assistant Construction Used the software for: Less than 6 months ### "There are definitely changes that could be made" August 19, 2022 4.0 It's been a bit of a headache to get it figured out, but overall it does help keep things running smoothly from the office. The workers using the mobile app have the most trouble. Pros I like being able to schedule appointments and then when completed, they make automatic invoices for me. Cons The time clock on the mobile app, as well as a lot about the app. I feel it should be more easily used like the website is. The reset for the "sent" feature on the invoices is frustrating because it throws things off. The fact of setting it up to quickbooks is a headache and next to impossible it seemed. A lot of it is done manually because the software doesn't organize things as well as I think it could. Reason for choosing FieldRoutes Wanted workers to be able to clock in and out and have their schedules where they can see them each day and know what they are doing. Review Source Response from ServiceTitan August 23, 2022 Thank you for your review, Ashley. We're happy to see that the scheduling and automation that FieldRoutes provides has been helpful to you. Your comments regarding the mobile app and Quickbooks® integration will be passed along to our team. MB Martin B. Owner Chemicals Used the software for: 6-12 months ### "Ideal software albeit pricey and lacks certain things" August 18, 2022 4.0 I think my overall experience is very good. Not perfect. Customer service for me has been fantastic, some features are lacking, proce is. A bit high but the ease of use and functionality makes those things easier to deal with. Pros I like how integrated everything is and how I can have everything under one company. My CRM, SEO and Marketing adverts are all done by you guys. I do find it to be a bit pricey though. I also enjoy all the landing page stats, it feels real professional. Cons Pricing is a bit much for my small company. I don't like that we can't make the comments for customers bigger so it's easier to read. I also don't like that we can't book jobs on the app as well as techs can't print their own route summary from the app as well. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/)[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing FieldRoutes I was familiar with fieldroutes Review Source Response from ServiceTitan August 22, 2022 Thank you for your feedback, Martin. We're happy to see that the integration with the FieldRoutes Marketing suite has been so beneficial to your business. We also appreciate your positive feedback regarding our customer service. We will be sharing your comments about additional features with our team as we look forward to continuing to work with you in the future. CC Curtis C. IT Manager Consumer Services Used the software for: 2+ years ### "Long time user First time caller...." August 25, 2022 5.0 Overall I love field routes and have talked up the company for the last 8 years as a tech, a service manager, a branch manager, and call center support manager. I have learned to work around the challenges FR can throw your way. I have become a expert and a valued source for running custom reports. The low level support staff is amazing I've only had 2 questionable experiences in 8 years with them. They are quick to respond to your initial question and have a fair amount of tools at their disposal. Tech routes is a great app and has become a powerful tool for techs allowing them diagram stops and what/where the issues are present. Sales routes does a good job at keeping salesmen from knocking existing customers saving time wasted hitting existing customers. Pros Scheduling optimization, Raw power in reporting and finding whatever it is you need from a reporting perspective. Most low level support agents are amazing to deal with. Cons Mapping out stops there is no true distance score and the miles shown are as the crow files causing huge issues with proper routing without having an extensive knowledge of the surrounding areas. its to easy to run the wrong report due to the advanced and complex reporting system (I do love the power but my owners, managers, and agents can all run what they think is the same report and return different information. ) Integration with vendors is difficult at best. there is little support or care with large projects that don't benefit FR directly. updates are sudden, with no information, and after the updates made you don't find anything out about it for days or longer if you don't touch the system daily. Reason for choosing FieldRoutes used it before and liked it Review Source Response from ServiceTitan September 2, 2022 Curtis, thank you for your review. We are glad to hear you have been a fan of us for years and you find the software useful. KL Kimberly L. Office Manager Consumer Services Used the software for: 2+ years ### "FieldRoutes Review" August 22, 2022 5.0 The software has helped us grow by better organizing our business. Reports are awesome for enabling us to see the growth in so many ways! Pros There is SO much customization available so we can really tailor it to suit our business and adapt it as our business grows. Cons There are an abundance of features and a library of guides on how to use them. It might be helpful to have more access to step by step training with a FieldRoutes rep to answer questions as they might pertain to applying them to our business. Switched from [Briostack](https://www.capterra.com/p/160267/Briostack/) As the business was growing we needed more features in an easy to use format. Review Source Response from ServiceTitan August 23, 2022 Thank you for your review, Kimberly. We're glad that you have been able to utilize FieldRoutes software in a way that best suits your business. Please know that whenever you need assistance, you can reach out to our Support team. They will be happy to walk you through anything you are needing. Also, you can register for our Tips & Tricks webinars to learn directly from FieldRoutes experts how to best utilize the software. AG Austin G. Owner Consumer Services Used the software for: 2+ years ### "Good but could be better" August 23, 2022 4.0 It does what we need it to do and more but the negatives just might out-way the pros. But we will continue to use them for now because its really hard to switch. Pros FieldRoutes offers most everything we need as far as features and capabilities. Even some things we wouldn't necessarily need but find very useful. Overall a good product that makes our job easier. Cons I know that every software has issues... thats to be expected. But what isn't to be expected is poor customer services when reaching out to support. I have been using them for years and whenever there is an issue, the rep will always blame us until we prove that it is a FieldRoutes issue. It is incredibly frustrating when we are trying to solve a problem that affects our ability to make money and then to have a CSR from FRs say, not in these words but close to it, "you've done something wrong." If we've done something wrong, help us learn how to do it write, don't just point the finger back at us. Very aggravating. Second would be more training available to understand what is offered. We come across things quite a bit that make us thing "I didn't now it could do that." Along with the bad customer service from support, the one thing that will probably drive us away from FR's is the payment processing fees. Even when we weren't with Filed Routes payments, FR's would dictate what Braintree would charge us. There wasn't any ability to negotiate or be competitive. It's been the same experience after we switched to FRs Payments. To be honest, we are highly considering leaving because of how high the fees are. Its getting to be ridiculous but they won't let us go to other payment processors. The billing on this is also very hard to understand because you have to look through a massive invoice and there isn't an easy way to understand what we are being charged and why. Review Source Response from ServiceTitan August 26, 2022 Austin, thank you for your review. We're glad that you have been able to experience so many features that FieldRoutes offers. Please consider registering for our Tips and Tricks webinar series, where FieldRoutes experts provide training and answer questions regarding the software and how to best use it. Your comments will be shared with our team. GS Gabriel S. Partner Consumer Services Used the software for: 6-12 months ### "NO SUPPORT!!" August 13, 2024 4.0 The set was easy. The training that we were given was ok. The trainer only gave us training on the office desktop software. She was not trained to give us real world training on the mobile app. We were given no training WDO reports. No training on reporting to state and counties. The product looks good and it has all the features you could want. But not having the proper training for them makes it all useless. Not being able to get a response from the support team creates a "you are on your own situation." Currently this is creating a situation that if not just us, but anyone is not able to properly report to the governing agencies who is going to held accountable? The state and county offices are not going to go after Fieldroutes. We are the ones at risk. Pros The soft has many good features that help you manage the business. Cons NO SUPPORT!! Left (and this the truth) 57 voice message when we were not able service a huge account with over 70 devices. Was not able to get answer for three days. Reason for choosing FieldRoutes They said they would wave the $5000.00 set up fee. Which they did. We were led to believe that moving our data base would be about that much regardless of who we switched to. Switched from [ServSuite](https://www.capterra.com/p/25008/ServSuite/) Fieldroutes bought out Servsuite. ServSuite is going to be shut down. Review Source Response from ServiceTitan September 13, 2024 Dear Gabriel, Thank you for speaking with me earlier. I’m sorry to hear about the challenges you’ve faced with support and training. I want to assure you that we’re taking your feedback seriously and are working to resolve the issues you encountered. We understand how critical timely support and comprehensive training are to effectively use our system. We’re currently addressing the lack of response you experienced and will ensure that you receive the support you need moving forward. Additionally, we’re reviewing our training materials to better cover real-world applications, including mobile app usage and reporting requirements. Thank you for your patience and for bringing these concerns to our attention. We’ll be following up shortly to ensure everything is resolved to your satisfaction. If you have any more questions or need immediate assistance, please feel free to reach out directly. Best regards, CB Carl B. Owner & President Environmental Services Used the software for: 1-2 years ### "Should I buy FieldRoutes?" August 23, 2022 4.0 It has been good, bad, and even ugly at times. The help desk is usually anything but helpful. I do have a contact who is very approachable and generous with his time which is greatly appreciated. But there aren't tpoo many of him to go around.... If I had one suggestion to FieldRoutes, it would be to get involved from jump with the set-up and implematation of the softeware. Many of us don't know trh w questions toi ask until it is too late! I would encurage buyers to have someone dedicatd to the set-up and implematation. Hours invested up front (by Field Routes and end users) will pay dividends in the form of an overall better user experience, less frustration, and hours --even days--trying to solve seemingly unsolvable problems. If I had it to do over, would I? Given what was on the market then and what I know now, a definite maybe. I would have asked more questions and pushed harder for real answers (less 'sales-speak'). Pros The single biggest factor driving our decision to go with then PestRoutes, was that it wasn't the "other" software. Cons Data migration was a nightmare.... The diffculty in creating custom service service agreements and implematation thereof, the route optimazation software provides far from optimal routing, and zero explanation of the "Distance Score" so that we can actually use this tool to aid in routing and dispatch. Also, I have a tremandous anmount of difficult extracting data. The "shiny dashboard" and the flood of reporting capabilities that were shown as part of the sales procewss were impressive, to say the least. What is there is much easier to use than the competitor I left. I am frustrated that when I want certain data, the answer is "sorry, can't do that". The initial purchasing process was less than "transparent" and I wasn't educated enough to ask certain questions that would have guided my buying decison. Review Source Response from ServiceTitan August 24, 2022 Carl, thank you for your review. We have noted your comments regarding the sales experience, implementation, and the dashboard and will be sharing them with our respective teams. AO Angie O. Office Manager Chemicals Used the software for: 2+ years ### "Over all worth it" August 30, 2022 5.0 I believe over all the database is great. I think it is something that is great for the ease of use and the reports are easy to find. I do like that the scheduling is easy and you have several different ways to schedule. Pros I like that it is user friendly and simple with most of the actions that need to be performed. Cons I do not like that it is difficult to remove a payment. Actually that you can not remove a payment if it is placed on the incorrected account by accident. The only way I know how to fix it is to just make the payment 0. I do not like that you can not get a list of customers for a technician. I would like to print out each techs customers with last date of service. I have called customer support and they have given me ways to do this but it always leaves out customers. Review Source Response from ServiceTitan September 1, 2022 Thank you for your review, Angie. We're happy to see you find our software easy to use. 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