# Page 4 | FieldRoutes Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is FieldRoutes the right Pest Control solution for you? Explore 337 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146076/FieldRoutes/reviews --- FieldRoutes 4.2 (337) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of FieldRoutes ## Showing most helpful reviews Showing 76-100 of 337 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AO Andrew O. Business Manager Consumer Services Used the software for: 2+ years ### "A good option" August 19, 2022 5.0 It's been a steady work horse for us. Pros Customer communication and history are in one place. Cons It doesn't have the same capabilities of integration with other networks as some others. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/)[Briostack](https://www.capterra.com/p/160267/Briostack/) Reason for choosing FieldRoutes More reliable than briostack and key seven, and simpler than pestpac Switched from [Structural Pest Control System](https://www.capterra.com/p/92925/Structural-Pest-Control-System/) Went paperless Review Source Response from ServiceTitan August 23, 2022 Thank you for your positive review, Andrew. We look forward to continuing to work with you in the future. DB Dana B. Administrative Environmental Services Used the software for: 2+ years ### "Review" May 24, 2023 5.0 Pros Functionality and online features are what our company needed. Cons We could have used a better set up with our services, contracts, etc. I do not feel like we use FieldRoutes at an optimal level. We need an explanation on features at a level that we can understand. Review Source Response from ServiceTitan December 6, 2023 Hello, Dana. Thank you for choosing FieldRoutes as your partner in growth. Please know that you can always reach out to our Support team at 1.888.997.5546. You also have access to our Knowledge Base, Tips & Tricks webinars, and our YouTube page. Feel free to contact us with any questions. BK Blaine K. Operations Manager Consumer Services Used the software for: Less than 6 months ### "Customer Support is Awful" May 17, 2022 4.0 If they can work out the bugs and actually respond to customers then it would be well worth it. As it is, you will spend time not even being able to use some of the features, wondering when you will be able to use them properly again, with no timeline. Pros This product will definitely save time with your scheduling. They have a lot of great features including recurring service planning and automatic reminders. Cons There have been bugs that last about 2 weeks at a time 3 different times now, all different problems, and we have only been on this system for 2.5 months. These aren't small glitches either, they are major issues with the system that make parts of it unusable. Customer service is abysmal. They either don't respond or they can't give you any information or workarounds for the problem. The person who actually sold us the product is basically unreachable and never responds. You would think that the company would want to respond to customers when there are issues, but they don't seem to care at all. You get a different customer service rep each time you contact PestRoutes also, no dedicated reps. Extremely frustrating. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing FieldRoutes Price. Switched from [Smart Service](https://www.capterra.com/p/149343/Smart-Service/) More functionality with PestRoutes. More automated notifications and scheduling. Review Source John E. Owner Consumer Services Used the software for: 1-2 years ### "Much better than Serve Suite Pest Pack and all the other old software companies" December 28, 2018 5.0 Pros I have use pestpac then switched to serve suite and then to PestMate for 2 years (which I liked PestMate) but Pest Routes has been by far the best, navigation speed is much better than PestMate, Routing system is the best I've seen, Easy to train employees on and the reports are clean and one of my favorite parts is you can really run any data point from the customer section. If I want to know how many active accounts are ontime services I can generate a report giving what ever data I want; address, phone number, there last service, anything. Lets say I want to know how many of those customers have a card on file or were sold via Yelp so I can know if a source I'm paying to get customers from is bringing me a lot of onetime services I can know all that. Pricing is great too. Cons I wish it integrated my communication systems like emails and phone system. I've been told for a 6 months now the phone integration is coming but no word yet. Review Source Response from ServiceTitan January 11, 2019 Thank you for your comments and feedback. We're working on the product roadmap and will keep you informed on the emails and phone integrations. LH Lexi H. Office manager Construction Used the software for: 6-12 months ### "CP Bat Mitigation Review" August 10, 2023 4.0 It has been great. Everyone is always willing to help and the response time is always timely. Pros It is easy to use even with high tech options Cons The app isn't as functional when trying to view or edit or search for customers. We are a pest service industry that does not have subscriptions. We visit a home only 2 times and then we never see them again (as long as we did our work well). It took a bit to figure out how we could make it most functional with our business model during set up. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) it wasn't doing all I know we could have done to save me time. Review Source Response from ServiceTitan December 5, 2023 Thank you for the feedback, Lexi. This is the insight we need to improve our customer experience. Your thoughts will be shared with our team. LL Lindsay L. Owner Environmental Services Used the software for: 2+ years ### "Thoughts on FieldRoutes" August 26, 2022 5.0 Even with a few headaches, FieldRoutes has been amazing at changing our business procedures for the better. We love how easily we are able to communicate with customers and the customer portal. Pros We like the user friendly interface of FieldRoutes. It is easy to navigate the system. We like that we can see a clear history of customer accounts and all the details given when scheduling customers. Cons We are not super happy with the reports that come out of FieldRoutes. There seems to be some inconsistencies even when you try to pull the same report twice. I like that there is a a lot of options to choose on what kind of report to pull, just want the info to be consistent. Review Source Response from ServiceTitan September 2, 2022 Lindsay, thank you for your review. We are glad to hear you find FieldRoutes friendly and easy to navigate. If you have any questions about reporting please reach out to our Support team as they are more than happy to assist. DM Debby M. Office Manager Accounting Used the software for: 2+ years ### "Some things are great others need work" August 18, 2022 3.0 It is easy to use on a daily basis. Reporting features are lacking and there seems to be a lot of bugs. When brought to the attention of support we get a lot of answers that have nothing to do with what our issue is (I feel because they really are not listening) and the "the team is looking into it". It can be very frustrating at times. Pros It is very user friendly and the receivables feature has made my job a lot easier. Cons Reporting features are lacking and there seem to be a lot of bugs. Alternatives considered [Briostack](https://www.capterra.com/p/160267/Briostack/) Reason for choosing FieldRoutes Cost and they seemed very responsive. Review Source Response from ServiceTitan August 23, 2022 Thank you for your review, Debbie. We're glad to see that it has been a user-friendly experience for you. We will be sure to share the comments you provided with our Support team. MS Michael S. Service Manager Chemicals Used the software for: 2+ years ### "Field Routes is absolutely the best" January 20, 2024 5.0 Pros The structure is well laid out and easy to navigate. Cons There are bugs still here and there, but nothing that impacts how I feel about FieldRoutes. Review Source Response from ServiceTitan January 22, 2024 Thank you for sharing your FieldRoutes experience, Micahel. We know how valuable improving a business’ efficiency can be—and we’re working on even more tools to help supercharge office operations, too. Thank you for continuing to be our industry partner. MB Matthew B. Service Manager Environmental Services Used the software for: 1-2 years ### "Bait and Switch" October 9, 2018 1.0 Pestroutes was a pretty big disappointment early on. Id just like for any prospective users to realize a few things that are not apparent until you have been using the software for a while. This will be a sort of stream of consciousness list. First of all make sure you ask about credit card processing. Thats a whole separate set of fees that they surprise you with. The graphing tool doesn't work. In fact the tool doesn't even track the stylus or pen or whatever you are using. Invoices will look crazy on mobile devices. When customers respond to me through email their invoices are lust thin strips of text one letter wide that go on for pages. Pestroutes tells me its normal and they can't fix it. My logo on invoices can also take up half a page. They told me that's my fault and I need to resize it. I did and it did NOT help. Their development team just doesn't get things right and that is apparent all through the system. The support staff is very nice and knowledgable but things don't really get fixed. Searching for an invoice number works about 90% of the time and is not a simple matter like it is on other systems. The contract templates are pretty dorky looking and you will need to hire someone (115 an horror so) so change them because of the graphical elements. The mobile app is really tedious and there are many annoying quirks that you will learn to work around. I could go on but I am out of room now. Pros Support staff is very nice. I can't say that here is usually much that they have been able to do for me because the problems are usually baked in to the software. They do try though. Cons Every feature is half baked. So much of the software seems unfinished. Review Source pW philip W. Office Environmental Services Used the software for: 2+ years ### "Review" October 28, 2023 4.0 after the review prompt not the biggest fan Pros I like being able to do that job I'm assigned to do Cons the fact you prompted this review over the alert and task bar option so i had to complete it to do my job. If you want people to review you dont hinder their ability to work. Or at least let them opt out of it instead of a forced review hyperlink that blocks and restricts me from doing my actual job till the review is done. Kinda scummy Review Source Response from ServiceTitan December 5, 2023 Hello, Phillip. We're glad that FieldRooutes supports you in getting your job done. We apologize for the inconvenience that the survey caused, and we will share this with our team. KM Kristy M. Office Manager Retail Used the software for: 1-2 years ### "FieldRoutes" August 25, 2022 5.0 Pros Scheduling of customers and the app that techs can see all their work. We can upload documents, so the paperwork can be seen by the customer and tech. Cons Only problem is we can't email the customer from the software. It seems to bounce back. Review Source Response from ServiceTitan August 29, 2022 Thank you for your review, Kristi. We're happy to see that the scheduling capabilities have been helpful to your business and that you've been able to transition to digital paperwork. Please let us know if there is any support you need in the future. SC Shauna C. operations manager Environmental Services Used the software for: 1-2 years ### "Happy Customer" September 6, 2022 5.0 Pros I find Fieldroutes to have a very user-friendly interface. I appreciate all of the customizable features to make Fieldroutes work for our business to the best of our capability. New hires seem to learn the system with ease. We appreciate all of the data compiled in an easy to read format and all of the available reports. Cons We struggle a bit with the contracts and have them set up differently. This costs us quite a bit to have them edited or changed. We may need to get with Fieldroutes to learn more and see if this is the most efficient way. Review Source Response from ServiceTitan September 7, 2022 Shauna, we're happy to see that FieldRoutes has been so user-friendly for you and your team. Feel free to reach out to Support in regard to the efficiency surrounding the contracts that you mentioned so we can see what will work best for your particular situation. CW Charles W. Owner Consumer Services Used the software for: I used a free trial ### "Pest" August 18, 2022 4.0 So far so good just need time to learn it Pros The fact that it helps me out with everything I need to do Cons Complicated and different than what I’m use to doing and how it’s done Alternatives considered [Hyperspin](https://www.capterra.com/p/80479/Website-Monitoring/) Switched from [Structural Pest Control System](https://www.capterra.com/p/92925/Structural-Pest-Control-System/) To get better help with what I do Review Source Response from ServiceTitan August 23, 2022 Hello Charles! Thank you for your review. We're happy to see that FieldRoutes has been helpful to you. Please feel free to reach out to us if we can support you in any way. BT Bill T. Business Manager Consumer Services Used the software for: 1-2 years ### "Best software for the pest industry" November 30, 2023 5.0 I've looked at several similar programs and FieldRoutes is by far the best out there. Pros FieldRoutes is easy to use, has great functionality, and is easy to integrate other programs with. Cons The only cons I've found in FieldRoutes is some of the reports and occasional issues with the mobile app not loading and having to be reinstalled on the device. Review Source Response from ServiceTitan December 8, 2023 Thank you for being a FieldRoutes customer and sharing your experience with us, Bill. It's important to us that our software supports you in getting your job done efficiently. Should you ever have issues, please reach out to our Support team at 1.888.997.5546 PW Patrick W. Owner Design Used the software for: 2+ years ### "Unable to access program" October 19, 2021 3.0 Frustrating. Pros Creating work orders is extremely easy. Mobile app is convenient for paperless services. Cons As I sit here and can not sign into serve suite I’d say that is a con. No answers from customer service. All my technicians and office staff are at a stand still. Customer service can not access my account. My technicians and myself can not see the schedules. Basically my whole company is at a stand still and we have no answers. We’ve had minor glitches in the past, but we are going on 24 hours with zero access. Needless to say, we will most likely receive some bad reviews today as we market our business on being on time. Reason for choosing FieldRoutes Sales team was very helpful Review Source CC Cyndel C. Administrative Document Specialist Consumer Services Used the software for: 2+ years ### "User Friendly Interface with Great Customer Service" July 30, 2019 5.0 Overall my experience with ServSuite has been great and I would highly recommend it to anyone in the pest control industry. Pros I've been using ServSuite for a little more than 2 years and it was my first experience with software designed specifically for pest control services. Because of the user friendly interface, I was able to learn how to navigate the system fairly quickly and what I couldn't find, customer service was right there to assist whether it was via email or phone. Whether I'm using the system to process the daily work, help a customer with a payment, or running reports for our company owner, ServSuite is a fast, secure, easy to use software for our business and I highly recommend it. Cons There are few cons to ServSuite, however, concerning the part of the program for drawing graphs on the wood infestation reports- it's limited in what it can do and I would rather use the Microsoft paint program and paste from there to the report. I also might would suggest a different formatting for the account private notes that includes "word wrap" so that if something is copied and pasted, it is all aligned correctly. Review Source DA Deborah A. Controller Used the software for: 2+ years ### "I believe ServSuite's is excellent with our Team5 technical team support. " April 23, 2018 4.0 Pros Vast capabilities and generally ease of use. We have a great tech team referred to as, Team5. We are assigned Team5 and work with them whenever we have issues with the software, technical info needed or general questions where to find a report, etc. Team5 have excellent follow through and communication with us. Sometimes issues have to sent to programming and they are vigilant to get back with us along the way till resolution. They are friendly and helpful. Cons Since the software has a vast ability, we aren't always up to speed on what would help us the most. I just came across an issue and part of the correction was to run a report monthly. We could have saved quite a bit of money if we would have been aware to process this report monthly for a few years now. I am disappointed that we thought the one step we were processing was all we needed to do, but that was not the case. That step does not communicate the final result and a report still needs to be done to handle the final communication piece. Again, that final step caused us to be over charged for a few years. They are working on a solution so when that one step is processed it is final, but not there yet and that does not help the past overcharges to us. We have been with ServSuite for over 13 years. Review Source cH craig H. Owner Consumer Services Used the software for: 1-2 years ### "Owner H&N " December 10, 2023 5.0 Great haven't had any issues at the present Pros ease of use all aspects TechnicalSupport Cons none that come to mind with all employees Review Source Response from ServiceTitan December 13, 2023 Thank you for your being a FieldRoutes customer and for the positive review, Craig. We're happy to hear about your positive experience. It means a great deal to us to support our customers in a way that allows them to simplify, scale, and grow their business. Please reach out with any questions in the future. KT Kelly T. President Consumer Services Used the software for: 2+ years ### "Good out of the box but…" August 27, 2022 4.0 Pros We were up and running in no time with all the help and advice we needed to get everything right the first time. Cons Though the invoicing is pretty straight forward it is sometimes difficult to see which customers have fallen behind in payments. Invoices don’t have past due amount so you are required to send a statement. Definitely not a deal breaker. Reason for choosing FieldRoutes We anticipated using the sales functionality which is top of the line. Review Source Response from ServiceTitan September 2, 2022 Hi Kelly, thank you for your review. We love hearing from our long-term customers and glad you got up and running quickly! DC Donna C. Branch Manager Consumer Services Used the software for: 2+ years ### "Customer Service is Very Good" July 2, 2019 4.0 We are much more productive on Servsuite than we were with our past software. We are able to review and adjust our business based on the information available in reports from the system. Pros For day to day use it is easy to use. The Customer Service team does an excellent job responding timely almost every time they are contacted. The system is very dependable little to no down time as a result of a ServSuite issue. Cons If anything requires any sort of programmer to get involved the length of time is entirely to long and no updated are provided. Also, if one client reports an issue that would involve us all, Servsuite does not sent out any sort of bulletin to all their customers, this would be a great idea to assure as little damage as possible when a major issue takes place. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing FieldRoutes Ease of use, and support staff Review Source MP Marianne P. Clerical Consumer Services Used the software for: 6-12 months ### "ServSuite for Pest Control" December 10, 2021 4.0 Pros It is user friendly and I personally learned the soft ware quickly. Cons Sometimes the system is slow and often times we have to call for tech support Review Source MB Mitch B. Branch manager Consumer Services Used the software for: 2+ years ### "Love this product and would highly recommend it" August 18, 2022 5.0 Pros Love this product and would highly recommend it. easy access for technicians and management routing has been made easer Cons I would like to see improvements in Mobile service for technicians and management Review Source Response from ServiceTitan August 26, 2022 Thank you for your review, Mitch. We're glad that the routing capabilities have been so helpful. Your comments will be shared with our team. BB Bambi B. Office Manager Environmental Services Used the software for: 1-2 years ### "Gateway Pest Control" March 9, 2019 5.0 Outstanding customer support especially to new users as myself. Patience is one of the key factors in talking to support that I have noticed. Response is prompt and they are consistently keeping you in the loop when your problem cannot be solved right away. I would like to give a big thanks to CSR for all her help and support in addressing a newcomers concerns and lack of knowledge using this software. For someone who was not trained and thrown into this position as office manager, she was vital as well as, Team 1 in helping me navigate and work through my difficulties. Thanks ServSuite! We continue to look forward in growing with you. Keep up the good work! Pros We have been using ServiSuite for approximately 2 years. We are a small family owned pest control company with advanced growth each year. Since coming on board with ServSuite it has enhanced communication, scheduling, reporting and organization for our business and customers. Honestly, there are too many positive features to mention in what this company has to offer. If they do not have a feature that is one size fits all they will improvise and compromise to make the system work for you if possible. Cons I cannot comment on what I like least about this software. I am not well versed enough to make such a comment. It has only helped our company. Review Source BS Brian S. CEO Consumer Services Used the software for: 2+ years ### "The best PC software available" August 23, 2022 5.0 Pros In comparison with other CRMs, FieldRoutes is the easiest tool to use and train on. Cons The routing/scheduling needs to be tied to actual roads and drive time, not as the bird flies. Many of the reports aren't clear. You can get different answers for what seems to be the similar or the same reports. Review Source Response from ServiceTitan August 26, 2022 Thank you for your review, Brian. We're glad that you have been able to easily implement FieldRoutes into your business. Should you ever need support, please reach out to our team. VR Verified Reviewer Independent Sales Consultant/ Recruiter Consumer Services Used the software for: 2+ years ### "After Several Years of Use, We’re Switching" November 14, 2018 4.0 Pros We’ve enjoyed managing all of our pest control customers using Pestroutes for years. They’ve been good at keeping things organized. Cons Reporting numbers through pestroutes is horrific. Managing profiles for different areas messed up our numbers for the year, and now Pestroutes is calling us out on “fudging our numbers.” Each of our managers has multiple profiles so they can sell in multiple markets, and many of our salesman have multiple seller profiles so they can sell in Utah as well as other places. But Pestroutes says we have one salesman for every profile, which screws up our sales averages for the year. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.