# Page 5 | FieldRoutes Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is FieldRoutes the right Pest Control solution for you? Explore 337 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146076/FieldRoutes/reviews --- FieldRoutes 4.2 (337) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of FieldRoutes ## Showing most helpful reviews Showing 101-125 of 337 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NJ Neil J. Owner Environmental Services Used the software for: I used a free trial ### "Good compact reliable program" February 17, 2023 4.0 Field Routes solves the perennial problem of keeping records of customers, applications, dollars owed, scheduling and etc. Pros Although we have not used it long, from our initial presentation to the present, we have found it easy to implement, and easy to use. There are no long complicated methods to entering customer information, scheduling services, collection, and getting relevant reports. Cons To date, we have not found any appreciable cons to the software. Review Source Response from ServiceTitan December 6, 2023 Neil, thank you for the positive review. We are happy to see that you are having such a good experience with FieldRoutes. Thanks again for sharing this, and we look forward to working further with you! AD Alex D. Director Individual & Family Services Used the software for: 1-2 years ### "Keep away from this software" March 27, 2022 1.0 If you are a growing company or even a well established company, avoid this software, it is time consuming. Pros Many issues with the software between the updates and glitches. Nothing to say good about. Cons Many issues with the software between the updates and glitches. Very hard for your team to learn about all functionalities. Many are useless. Worst part of it is the glitches about invoicing. Many invoices not created. We are leaving this week. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing FieldRoutes French support was offered, it was a plus. At the first look, the software looked very complete with many features, even more than expected. Switched from [Plannit](https://www.capterra.com/p/228458/Plannit/) The new software is way more user friendly, it is efficient. It is a stable software well built with no glitches or errors. We save time and money. Review Source Brendon R. Digital Marketing Consumer Services Used the software for: 2+ years ### "Great service" September 5, 2019 5.0 I find that the software is worth the money and would definitely recommend it to a friend. Pros I work with over 40 branches. I like that I can easily jump back and forth from branch to branch. This helps with scheduling. Cons The software itself could use a facelift. It looks a bit outdated. Sometimes it runs a bit slower than I think it should. Review Source Response from ServiceTitan September 6, 2019 Hey Brendon, Thank you for your feedback. As we continue to grow, our customer experience is very important to us. If you ever need assistance, please don't hesitate to call (404) 800-7378. Also, we are running a referral program with some awesome rewards. If you have anyone you'd like to refer, visit: https://info.pestroutes.com/customer-referral-program AC Annette C. Owner Financial Services Used the software for: 2+ years ### "A good product to suits our needs" August 26, 2022 5.0 Pros I like the auto Billing feature and the ease of invoicing Cons I am having an issue with Figuring commission Switched from [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Some of the features were easier Review Source Response from ServiceTitan September 2, 2022 Hi Annette, thank you for your review. We are happy to hear you enjoy our software and the features. If you have any issues our Support team would be happy to help! DD Daniel D. President/Owner Environmental Services Used the software for: 2+ years ### "Helpful " August 23, 2022 5.0 Good so far Pros The customer service team if i have questions. Cons Not being able to set up custom agreements. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/)[GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reason for choosing FieldRoutes Already knowledgeable with the system Review Source Response from ServiceTitan August 24, 2022 Thank you for your review, Daniel. We're glad that you are benefiting from partnering with FieldRoutes. We look forward to continuing to work with you. AB Amy B. Owner Consumer Services Used the software for: 1-2 years ### "Could be a lot better" August 18, 2022 3.0 Customer service is good but overall getting anything resolved takes forever. Pros I like the ease of scheduling and moving customers. Looking up customers became easier when they added the option to look up invoice numbers. Cons Their mobile app is extremely slow or not working at times. The guys cannot see the amounts previously charged. The app has had a few "bugs" that took them a week or more to fix. Review Source Response from ServiceTitan August 23, 2022 Thank you for your review, Amy. We're happy to see that FieldRoutes software has provided ease of use for you in terms of scheduling. She will be sharing your comments regarding your mobile app experience with our team. RN Raul N. Administrative Manager & Training Specialist Consumer Services Used the software for: 2+ years ### "User Friendly" August 18, 2022 5.0 Pros This software is easy to learn to us from the downline employees. It also has very useful and in depth reporting capacities that help make my job easy. Cons Sometimes it takes a while to get a resolution from software development, but they are always super friendly. Review Source Response from ServiceTitan August 23, 2022 Raul, thank you for your review. We are happy to see that FieldRoutes has helped to make your job easier. We look forward to working with you to scale your business on into the future. AB Ashley B. Branch Manager Consumer Services Used the software for: 2+ years ### "Great Software!" October 3, 2018 5.0 Overall experience has been great - a for sure improvement over Pestpac (except in the scheduling department). The support team is friendly & knowledgeable as well. Pros The software is easy to use, especially when running reports. There are multiple reports that gather any information you could possibly want. It is easy to train & continues to receive updates that benefit our company - employees & customers. It is clean & modern - enough information on each page without making it appear cluttered. Cons Scheduling could be improved. If a technician arrives at a stop out of order, it does not put it where he clocked in. We then have to review the QA reports just to see how he checked in. The combo of some of the access controls make it difficult for management to ensure employees are not adjusting items they shouldn't - invoices for example. Review Source Response from ServiceTitan October 17, 2018 Thank you, Ashley! We're so glad the software has made it easier for you to run reports. We'll take your great feedback on scheduling. Super helpful. VR Verified Reviewer Manager of Operations Public Safety Used the software for: 2+ years ### "Good software that is constantly improving" May 7, 2018 4.0 It creates invoices, takes signatures, and shows products used. Pros IT team is easy to reach and can usually talk with the same couple of people within a team. Software does what we need and keeps compliance. Cons We need help utilizing the software. Scheduling, invoicing, seasonal reminders, etc. We are using this as a very basic means and it appears there are more functions that we are just not aware of how to use. Training online is a drawn out and is a quiz template which takes forever to pinpoint what you are wanting to learn. Review Source JS Jeffrey S. Business Owner Consumer Services Used the software for: 2+ years ### "Field Routes (Pest routes) is WELL THOUGHT OUT! " March 7, 2022 5.0 Very functional software, I don't know of anything better at the moment. Pros The have great apps for the techs in the field, as well as wonderful apps for the salesmen. The software is virtually paperless! Cons The support has gone down the tubes in the last year. Reason for choosing FieldRoutes It is taking the industry by storm Review Source Response from ServiceTitan March 23, 2022 We really appreciate the 5 star review Jeffrey and are glad to hear our software and apps are working so well for your team! SS Sharon S. Office Manager Think Tanks Used the software for: 1-2 years ### "Pest Routes review after using it for a year" December 20, 2016 5.0 We started using the software just about a year ago, in December of 2015. A rep came and showed us the basics, answering many questions with the utmost of patience. After the rep left, we had to call into the Pest Routes Customer Service department, many times. The customer service agent and her team of customer service representatives always helped us out, with a smile, despite the repeated questions. If the agent, or her team, couldn't give us an instant answer, they would create a ticket and get back to us. I would recommend this software to anyone running a pest control office. It has so many utilities included in the software, such as various reports detailing types of customers (those who pay with checks/credit cards/cash and how much and often they pay). It also has the ability for customers to leave feedback on the technician (which is also detailed in another report). It's easy for customers to be contacted for any voicemail the office can create beforehand as well as emailing/leaving voice-mails for the customers regarding their next service including time frames. I can go on and on, but I'm sure it's all in their marketing material. Great product with a great customer service/development team! Pros The best feature of PestRoutes is the method of notifying customers of their next service. We have the option of SMS (texting), emailing and calling (all optional, at the customer's request). Cons I don't like the Paid In Full report, not very functional for those with multiple subscriptions. Review Source Response from ServiceTitan December 20, 2016 Thank you! CC Celise C. Office Manager Consumer Services Used the software for: 2+ years ### "Title of Review" November 29, 2023 4.0 Pros Versatility and customization. Meets most of our needs in one system. Cons As far as the conference goes, I think the seminars could have been titled and described a lot better. I found myself in several sessions that I wished my co worker would have gone to instead of me because it applied more to them. Or vice versa. Review Source Response from ServiceTitan December 7, 2023 Thank you for this review, Celise. We're glad to see that FieldRoutes is able to meet your company's needs. We particularly appreciate your thoughts on the IGNITE conference and will share them with our team as we plan for next year. EG Eric G. Shop Manager Consumer Services Used the software for: 2+ years ### "FieldRoutes Review" August 23, 2022 2.0 We use it because there is not too much on the market like it. It allows us to get the job done so we continue to use it, however it is very frustrating a good percentage of the time. Pros It allows us to do our jobs all be it frustrating a good percentage of the time. Cons The system constantly freezes or glitches out. Runs very slowly and hard to get things done in a timely manner. Review Source Response from ServiceTitan August 24, 2022 Eric, thank you for your review. We will share your frustrations and concerns with our team. Please reach out to us if there are specific issues we can help you with. IS Isaac S. District Manager Environmental Services Used the software for: 1-2 years ### "Field Routes" August 18, 2022 4.0 Overall field routes is as good of a service software as we have seen. Many features could be added to improve. Pros The monthly billing feature is the primary reason we utilize this software. Cons Scheduling in field routes is extremely cumbersome. Appointments get lost in the “ether” if you are not careful. Reason for choosing FieldRoutes The monthly billing option. Review Source Response from ServiceTitan August 19, 2022 Thank you for your feedback, Isaac. We're happy to see that FieldRoutes software has made your billing process easier. We look forward to continuing to work with your business and growing together. cS christopher S. general manager Chemicals Used the software for: 2+ years ### "versatility" September 22, 2020 5.0 I am very happy with it, I started using this program many years ago, early 2000, so about 20 years watching it grow and become a very competitive service. Pros very versatile, the learning curve is a bit tough but once you understand how it works it can be a real quality time and money saver. Reports are detailed and help with many aspects of management. scheduling is probably the best component. customer portal and card payments are seamless. Cons the mobile application and stability, we have had issues in the field with tablets and the software. support has been good on resolution Reason for choosing FieldRoutes familiarity and confident reviews, the price was very fair Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) growth demanded a quality software Review Source AA Aaron A. Owner Consumer Services Used the software for: 2+ years ### "The only way to go" January 1, 2020 5.0 This software has made day to day operations easy. From the csrs to the techs to the service manager, all can easily use this this software. I highly recommend! Pros This software is not only helpful with your day to day routes, making routing your technician easy so they don't have to travel so far in one day grouping the homes that are closer together in one day. Csr work is done with ease making collections and customer info easy to get to and understand. I highly recommend this for small,med, or even large pest control companies. Cons I would say I would the app that links to pest routes (tech routes) map the route to each home a lot better. But apparently a new app was created and it is a lot easier to navigate the route through it with a little practice. Review Source Response from ServiceTitan January 2, 2020 Aaron, Thank you for your review and continued partnership. We're happy to hear that you've had a great experience with our platform. SM Sharon M. Admin Manager Used the software for: 2+ years ### "Virginia Green Lawn Care" December 2, 2016 4.0 We have really challenged ServSuite to build/code new changes to be more tailored to our needs. Everyone we have worked with has really gone above and beyond in their efforts and we look forward to the final product. My reps have been very responsive to our needs. Thank you. Pros the software has come a long way over the last few years. we are new to using a lockbox and this feature has really streamlined our a/r. we are also getting ready to implement tablets for production and sales Cons the redundancies in the mouse clicks, for example: to print, we have click 3-4 times before something will actually print, to change job instructions you have to erase all the boxes one at a time, change the primary note and then apply to all future services and click one at a time to change current services (there should be one button to apply notes to all services), there are more examples but I have only listed 2. I wish financial holds were automatic based on criteria you would set up, instead of pulling a list and putting accounts on hold, the software should automatically do it. Review Source VR Verified Reviewer Server Food & Beverages Used the software for: 2+ years ### "Great Product" December 3, 2019 5.0 Overall this is a great product that allowed our business to flourish and become more organized Pros What I like most about this software is the ease of inputting. There are so many different fields that allow you to have very specific customer information. This also allows you make very specific reports which are all customizable. Cons From time to time glitches happen in the software that cause mixups with customers which can become a huge issue. Review Source CE Celeste E. Administrative Supervisor Consumer Services Used the software for: 2+ years ### "Able Review" August 23, 2022 5.0 Pros The ease of routing technicians and how easy it is to navigate through the software. Cons Some customer communication features are lacking Reason for choosing FieldRoutes Ease of use, reporting features Review Source Response from ServiceTitan August 24, 2022 Thank you for the positive review, Celeste. We're glad to see that ease of use and the routing and reporting features have been helpful to your business. We look forward to continuing to support you in your business. OV Orliomar V. Owner Environmental Services Used the software for: 6-12 months ### "Way too expensive for what it is" November 21, 2019 1.0 Invoicing customers. But too long of a process at best 10min making a receipt for customers and had to pay for per email. Pros Routing part is ok. But too expensive for what it is. Cons 1) $200 per month plus extra for anything phone, text, email. 2) too long to do an invoice for customers. NOT USER FRIENDLY AT ALL. 3) it was told that all products where imputed. But not so ( which was fine but) you have to go through everything and look up what you input in. Looks like there might be a 1000 applications of treatment so you have to hunt down which yours. With quickbooks which you do have input the product also anyway but not $200 a month nor email customers for free. Reason for choosing FieldRoutes Misunderstanding on my behave Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Mistake on my behave have which back Review Source Response from ServiceTitan November 22, 2019 Thanks for your feedback Orliomar. To clarify, emails sent through the system do not incur any additional fees. We will reach out directly to walk you through some additional training to make sure you are able to create your invoices in a timely manner. JN Jennifer N. Office Manager Consumer Services Used the software for: 2+ years ### "Pest Control Use" April 9, 2019 4.0 Overall - ServSuite is an essential part of our day to day operations and I cannot see our company changing software in the foreseeable future. Their customer service is prompt, dedicated, thorough and reliable. This is truly the best software for our industry, hands down! Pros What I love about ServSuite is that not only does it track all of the vital information we need for our clients, but it allows us to paint a picture of their history with us. From initial set up, to scheduling recurring services, invoicing, payment history, collections and everything in between ServSuite is a one stop shop for our industry. They are also excellent at letting you know when and what kind of updates are on the way! Cons When it crashes, our entire branch is affected, which sends our daily operations to a halt. The scheduler tends to crash and malfunction as well. Review Source SK Sandy K. Manager Consumer Services Used the software for: 2+ years ### "PestRoutes Fan" August 28, 2022 4.0 Excellent for our small business running a few routes. Pros Service Notifications, Mobile app for technicians, Billing, Digital Agreements Cons Lots of changes to the software during the past year that drove us nuts. Review Source Response from ServiceTitan September 2, 2022 Sandy, thank you for your review. We are glad to hear there are many features you enjoy within the FieldRoutes platform. We update our software regularly to provide new features. Thanks for sticking with us! VR Verified Reviewer Co-Founder and CEO Consumer Services Used the software for: 2+ years ### "Great for small companies, less-great for big ones" October 31, 2019 4.0 Definitely has been great overall -- just think the software isn't as geared up for scaling as some other platforms are. Pros They really have done just about everything -- you can trust the software and take care of just about everything through their ecosystem. Cons For companies with several offices, there aren't as many features geared toward seeing stats from all of them in one place. Not super userfriendly in my opinion. Review Source TG Tracy G. Office Manager Consumer Services Used the software for: 1-2 years ### "FieldRoutes Review" August 23, 2022 3.0 Pros The system is pretty easy to learn and use. Cons Changes are made to the database without notice. Ongoing issues that customer service tells you have been fixed are still an issue. The online customer portal continues to have ongoing issues - customer unable to access, unable to make online payments, etc. Review Source Response from ServiceTitan August 26, 2022 Tracy, thank you for your review. We're happy to see that using FieldRoutes in your business has been easy for you. Please reach out to our Support team with any needs that you have. TT Teresa T. Office Chemicals Used the software for: 1-2 years ### "Survay" August 25, 2022 4.0 Customer service is very helpful Pros Hard to tell. It runs good when you need it to then BUGS get into the system and things dont work so good. Trying to get answers and have customer support get back with you can sometimes be tricky.. Cons When scheduling it says miles. Then you go to the map, and it is not correct. It is way off Review Source Response from ServiceTitan September 2, 2022 Teresa, thank you for your review. We are glad to hear our customer service has been helpful. We update our software regularly with new features and bug squashing to make it easier for you to run your business. Talk to a Capterra advisor for free and get results within 15 minutes.