# Page 7 | FieldRoutes Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is FieldRoutes the right Pest Control solution for you? Explore 337 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146076/FieldRoutes/reviews --- FieldRoutes 4.2 (337) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of FieldRoutes ## Showing most helpful reviews Showing 151-175 of 337 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LM Laura M. Office Manager Used the software for: 2+ years ### "I have been stuck with this program because it was being used by my company when I started here." April 19, 2018 2.0 It is not user friendly and the updates are extremely annoying bc when you finally get used to something, you guys change it again. I can't wait to bail on this product!! Pros That I can kinda fix stuff myself because if I were to wait for you guys to, I would never get anything done. Cons That you guys insist on doing updates that destroy the current program and cause all sorts of issues that no one seems to know how to fix. I can call and you will open a ticket but no one seems to fix it generally. I normally end up having to fix the issue myself. Review Source Response from ServiceTitan November 7, 2018 Hi Laura, we are sorry to hear that you have been having some issues with the updates. A member of ServicePro's customer advocacy team has been trying to reach out to you in order to resolve these issues. Alternively please contact your dedicated support team who will be more than happy to help you resolve them. All the best, the ServicePro Team. EM Erika M. Co Owner/ Office Mgr Facilities Services Used the software for: 1-2 years ### "Not changing our software anytime soon" December 2, 2016 5.0 ServSuite is definitely an established company that values their customers. We decided a while ago we wanted the best customer service software no matter how much it costs because it is extremely important to our business. ServSuite definitely has a lot to offer and keeps our office and tech operations running as smoothly as possible. There are occasional glitches, but overall the benefits of using the software outweigh any downsides. The support team is very helpful and professional. I just wish with my plan I didn't have to pay for customer support. There are so many functions on the software, we believe we are not taking full advantage of everything it can do. We plan to attend ServSuite University to make sure we know everything we want to know. Pros Pretty easy to set up new customers and manage them from their customer account page Cons Sometimes with convenience billing, the amount charged is not applied to the invoices. Techs experience glitches sometimes when leads are rescheduled. Too many reporting options might be better to just be able to choose the fields you want a report about. Review Source JS Jim S. Route tech Environmental Services Used the software for: 1-2 years ### "Unreliable " November 19, 2022 1.0 Pros When working properly it is easy and fast to use unfortunately this is rare Cons Everyday it glitches! Freezing up daily, won’t allow me to enter materials used or service areas! I have done all updates and half of our techs having same issues! I tried calling tech support with no help! Stay away from this software not good Review Source Response from ServiceTitan December 6, 2023 Thank you for bringing this to our attention, Jim, this is definitely not the kind of experience we want for our customers. We’re forwarding this review to our Customer Success Team. If you're not able to each our Support team by phone, you can also reach out by email at support@fieldroutes.com. VR Verified Reviewer Executive Administrative Assisstant Chemicals Used the software for: 2+ years ### "Great Value" June 10, 2019 4.0 Pros I love all of the features that ServicePro offers. The support is wonderful and responsive. Cons Sometimes there are repeated bugs that can take awhile to fix. Review Source JL Jamie L. CEO Security and Investigations Used the software for: Less than 6 months ### "FieldRoutes Review" August 31, 2022 4.0 Overall, it does what we wanted it to do with subscriptions, billing and scheduling. Do we wish it were better is some areas? Yes. But overall, we are pretty happy with it for the money. Pros It's great to be able to set up a subscription customer for life using the customer agreement and auto-renewal features. And the scheduling works great. Cons The mobile app isn't very easy to use, so we've mostly stopped using it. The reports are not very good. Could be way more comprehensive. Especially for technician upsell data. Reason for choosing FieldRoutes I was referred to you guys by a friend in the pest control business. That played a big part. The scheduling piece of things seemed much better than others, which we liked. Review Source Response from ServiceTitan September 1, 2022 Jamie, thank you for your review. We appreciate you sharing your experience, and thank you for being a customer. JW Joshua W. Inspection Expert Telecommunications Used the software for: 1-2 years ### "The future" December 17, 2022 5.0 Very well. No complaints. Pros How accessible everything is with just the click of a mouse. Cons Nothing to really name. I have no dislikes at the moment. Review Source Response from ServiceTitan December 6, 2023 Hello, Joshua. We're happy to see that FieldRoutes is working well for you in your business. We look forward to partnering with you long into the future. VE VICTORIA E. Bookkeeper/HR Rep. Chemicals Used the software for: 1-2 years ### "Best pest control software available" January 5, 2019 4.0 After using the demo for two other software products, the owner of the company and I liked this one the best. In my opinion, this software needs some work, but is the best out there right now Pros Great customer service, easy to use. I could access it from the office and the field techs could access it out in the field. It routes calls to save time and mileage. Can track when a field tech is finished with a service call. Cons for a small company, its a bit pricey. Doesn't always update service appts. added on later in the day. Not a good option if you want to note strengths of chemicals used and other chemical related information needed at a later date Review Source Response from ServiceTitan January 11, 2019 Thank you for the positive comments. We appreciate your feedback. jR jeffrey R. Manager/Member Chemicals Used the software for: 1-2 years ### "Pest Control " January 7, 2021 5.0 it is a great scheduling and tracking tool, however our lack of knowledge on all the benefits that this software has and how to use them may push me to other software in the future. Pros Our field technicians find it very user friendly. great for scheduling routes. Cons Lack of training on daily use and additional features. This software is great for our company however as we are growing we are discovering other software needs that we are not sure pest routes offer. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing FieldRoutes Scheduling aspect of the product. Review Source SM Stacy M. BSP Environmental Services Used the software for: 1-2 years ### "Field routes review" July 1, 2022 5.0 Pros Easy to use. Quickly to navigate throughout Cons No complaints at all. Like the software a lot Review Source Response from ServiceTitan July 5, 2022 We are happy to see that you are enjoying FieldRoutes software. Ease of use is an important factor to us, and your review lets us know what we are doing right. Thank you! CK Cliff K. Manager Consumer Services Used the software for: 2+ years ### "Best software company to support your Pest Control Operations" June 26, 2020 5.0 All our top priorities were fundamental parts of the web version and the mobile version. That was at the core decision to go with PestRoutes. Pros Their customer support is the best I have experienced. Cons Because the software can accommodate complex scenarios like billing other parties, multiple services etc. some of the software is complex. Review Source Response from ServiceTitan July 4, 2020 Thank you so much for your review, Cliff. We are pleased to hear you have had good experiences with our team, and we look forward to our continued partnership. Aaron T. Manager Chemicals Used the software for: 1-2 years ### "If you're a pest control owner you need PestRoutes" January 18, 2019 5.0 Pros I like just about everything about this software. We tried a couple others before switching to PestRoutes and it's been awesome. Cons I honestly can't think of anything major I would change Review Source Response from ServiceTitan January 25, 2019 Thank you for the great review. We're proud to have you as a PestRoutes customer. Sadie L. Office Assistant Environmental Services Used the software for: 1-2 years ### "Lots of issues" October 16, 2018 3.0 Pros It works for the job. We are able to cut area for the reps and keep track of what they are doing. Cons It has so many technical issues. It would shut down a lot. Sometimes while I was using it, it would randomly freeze and not save what I was doing. Review Source Stuart B. Owner/General Manager Consumer Services Used the software for: 6-12 months ### "Year 1 with pest routes complete" November 27, 2018 5.0 We are now starting to use the intelligent routing aspects. Great timesaver. Pros Intuitive. Works well with multi users and our tablets in the field with technicians. The customer portal is really good and customers can review past services and/or make payments. Cons No QuickBooks access - This is a huge disadvantage. Review Source Response from ServiceTitan December 14, 2018 Thank you for the comments about QuickBooks. We'll take that into consideration as we make improvements to the platform. TM Tiffany M. Office Supervisor Accounting Used the software for: 2+ years ### "Company Software " December 12, 2019 4.0 My overall experience with this software is fairly positive. Pros There are quite a few pros about this software. Notifying customers, scheduling and the ease of setting up a customer in the system is wonderful! Cons With quite a few pros comes a few cons. The lead system on the software is not the greatest, customer schedule was not quite commercial friendly at first - but we made it work. Review Source Response from ServiceTitan December 18, 2019 Thank you for your feedback Tiffany. We'd like to know more, so a member of our support team will reach out to you. DC Dan C. President Environmental Services Used the software for: 2+ years ### "Does everything." December 2, 2016 5.0 We were looking for a unified software platform to run our pest company. We were using multiple software programs for scheduling, accounting and two programs to run our general pest and termite business. We were able to eliminate most of those programs with ServSuite. Additionally, we added a mobile capability for our techs to eliminate some processing tasks. The software platform is robust, has many features more than we currently, but plan to learn how to use it to its full. Pros Extensive features. Cons Service tickets tend to disappear when sent to programming. I am sure it is because some requests are features they are planning to release in later versions but, that is a hopeful guess on my part. It would be nice to get feedback on what is going on. Review Source DL Dawn L. Office Manager Construction Used the software for: Less than 6 months ### "Comprehensive Software for the Pest Control Business" September 16, 2018 4.0 I really, really do like ServSuite and am glad our company has made the change. We are getting a good oversight of our employee's daily schedules and completed activities throughout all of management and not just an immediate supervisor. It is beginning to pay off and I am confident that we will see a good return on our investment. Pros The extensive training and expertise with setting up the different areas of the program correctly. I know from past experience, that learning how to adapt the software to meet your business' individual needs is critical, and with such an extensive list of set up options, the training is invaluable. The field technicians and sales managers also love how easy the mobile app is to learn and use. Cons I have chosen to use the line item proposal with required questionnaire responses, but this has lead to an error that I reported a few weeks ago and it is still happening every time. Also, the error when editing the account information hasn't been resolved either and that was reported over a month ago. I know it takes time to resolve issues, but I feel that the program should work as promised and bug fixes should be TOP priority since it is not a customer created issue. The report portion is very limited in the fields to be chosen and the filters available, I would definitely like a more flexible reporting module. Review Source VR Verified Reviewer Inspector Environmental Services Used the software for: 1-2 years ### "Simple" January 28, 2019 5.0 Pros It is very simple and easy to understand, especially if it is your first year selling. Cons It looks vintage and not so smooth. I wish it would improve a little bit more on how it looks. Review Source Response from ServiceTitan February 12, 2019 Great feedback, thank you! MC MICHAEL C. BRANCH MANAGER Consumer Services Used the software for: 2+ years ### "I LOVE PESTROUTES" October 4, 2018 5.0 I really have no complaints. I've used other software for my business and when we made the switch to PestRoutes, it has made our lives so much more easier. We don't need as many hired staff either, because of the level of automation and efficiency built into the software. Pros PestRoutes is fast, easy to use, and allows us to be highly productive. Cons The team is always working on innovating the software. This sometimes can lead to parts going down for a brief time, or errors. However, the support team is awesome! They are highly responsive to anything you bring to them, and listen to suggestions for improvements. I've actually had them implement features from my recommendations. Review Source AK Andrew K. President Facilities Services Used the software for: 2+ years ### "ServSuite - we recommend it." March 8, 2019 4.0 Customer Service is eager to help Pros The software was familiar considering we used it with a prior company that we were employed with, it is easy to use and as they add functionality it is more and more in line with what we want in our day to day use. Cons The Software updates are likely to cause issues, and the fact that it doesn’t work seamlessly with Apple Safari, need to use a third party browser such as Puffin. Review Source DE Daniel E. Director Facilities Services Used the software for: Less than 6 months ### "Well worth the money" October 1, 2019 4.0 Very happy with the solution, all be it, that i find my self swearing a few times when i forget to trigger a process. I would recommend you give it a go, yes it is a bit clunky, but the overall result and price makes it well worth using. Pros The solution includes all the features I require in one easy to manage package, without the need to purchases hundreds of bolt on features. The mobile app is great, giving my pest controllers everything they need at their fingertips. For what you pay the customer service from the company is amazing and makes the product the perfect fit for any company. I have worked with other platforms where i have had to pay thousands to even get close to this level of service. The application is changing fast. They are currently working hard on updating the platform to bring it more in line with other modern applications. Cons The program does feel slightly outdated and some elements are a little clunky, not always feeling as smooth and efficient as it could be. I find i am bouncing around all over the place triggering processes that in my eye should be automated. Review Source AM Amy M. Owner/operator Consumer Services Used the software for: 6-12 months ### "I couldn’t be more pleased" October 5, 2020 5.0 Although I got off to a rocky start the team helping me walked me through and taught me everything thing I needed to know. They are always on hand when I have a question as well. The software is completely comprehensive and easy to adjust to fit my specific needs. I feel like we are growing and profiting from the use of this product Pros It is So very comprehensive it was also adjustable to fit my company Cons It took me a while to learn but it was worth it Reason for choosing FieldRoutes It was most comprehensive and a great value Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) To facilitate growth we weren’t getting with our previous service Review Source AO Alicia O. Technician Environmental Services Used the software for: 6-12 months ### "Issues with notes" January 31, 2023 4.0 Pros The app is super easy to use and I don't usually have issues Cons I have issues with the app crashing when filling out notes so I have to repeatedly save and close and reopen the app Review Source Response from ServiceTitan December 6, 2023 Hello Alicia. We are sorry to see that you are having these issues. Please contact your Customer Success Manager or our Support team at support@fieldroutes.com or 1.888.997.5546 so we can work through this with you. Tommy L. Branch Manager Consumer Services Used the software for: 6-12 months ### "Best operating system for pest control companies" February 11, 2019 5.0 Pros Pestroutes is the EASIEST sand most user friendly system I have ever used in 12 years in the pest control industry. Cons No one single thing. From accessing customers accounts to looking at my entire business on one screen and don’t have to run 5-10 reports to check on kpi’s or anything. Review Source Response from ServiceTitan February 12, 2019 Thank you Tommy! CT Craig T. CLS Veterinary Used the software for: 6-12 months ### "Pest Control Software" July 11, 2020 4.0 Mapping issues such as overlapping routes were easy to spot with the color coding scheme. Pros It is a user friendly tool for employees of all grades. The mapping was very clear including such things as the zoom. Cons This software seemed to crash too much. Sometimes at a key time of day. Also was down for maintenance during office hours. Would prefer any maintenance to be carried out at other times. Review Source Response from ServiceTitan July 15, 2020 Hi Craig - Thank you for the four-star rating and for providing us honest feedback. Hearing your experience and recommendations are what helps our organization grow and improve. We aim to deliver you an excellent experience with PestRoutes. As always, if you need anything, we are happy to assist and you can reach our team at 404.800.7378 or at support@pestroutes.com. Thank you. BW Bonnie W. Owner/Office Manager Environmental Services Used the software for: 6-12 months ### "PestRoutes Frees Up My Time to Build My Business" October 18, 2018 5.0 As a two-person start-up company, PestRoutes has freed up hours of office time spent managing paper documents and juggling several software programs. It is also improving communication between me in the office and the technician in the field. The best word I have for PestRoutes effect on our business is "streamlined". We are more efficient at the daily tasks which frees up time for the important work of networking to build our business. Pros By combining the office functions of scheduling, customer relations, tech communication, and billing, PestRoutes frees me to do the important work of building my business through networking. Cons The User Guide within the software is not easily searchable and some of the information is not up to date with the latest version. While my implementation specialist was a good teacher and worked hard to find solutions for me, the response time was often over 24 hours. This made the early days of implementation frustrating. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.