# Page 8 | FieldRoutes Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is FieldRoutes the right Pest Control solution for you? Explore 337 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146076/FieldRoutes/reviews --- FieldRoutes 4.2 (337) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of FieldRoutes ## Showing most helpful reviews Showing 176-200 of 337 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KS Krystal S. Office Manager Real Estate Used the software for: 1-2 years ### "Good program" September 28, 2020 4.0 The features in the program overall have saved us time and money! We absolutely love that we can now email our invoices as quickly as pressing a button! It has also cut down on the time and hassle of collection calls/letters. Pros This program has more features that we even knew was possible! We are very happy with the Pest end of the program! Cons We were told that the WDO report side would be able to be customized to our liking and unfortunately that we were not able to do so and have to use a different company for the WDO still. Reason for choosing FieldRoutes The price and the features! Review Source BD Barbara D. Office Manager Environmental Services Used the software for: 2+ years ### "The Best Ever " April 16, 2019 5.0 Absolutely love this program and the trainers/techs whatever you would call them I would like to say we became friends over the years Pros Everything, I love, love rep. I have worked with them both many times during the set up process for a couple companies. The software is great and has everything and more of what we need in our industry. Cons There isn't anything I don't like really. Review Source MP Megan P. Office Manager Environmental Services Used the software for: 6-12 months ### "Gets the job done" October 13, 2020 4.0 After one season, we are still learning about the software. Training was great, but implementation was touch and go- mainly because we are a seasonal business and the functions were not all customizable. Several questions to tech support have gone unanswered. Mainly a good software, but needs improvement for our business. Pros Streamlines routing, work orders, and reporting. Paperless billing, and storing account information more reliably than our previous method. Cons Doesn't do some of the things we need, frustrating to make changes on work orders. Creating forms is a nightmare. We can't even utilize invoices we have to use work orders because the invoices aren't customizable, and our state requires certain items on all invoices. Review Source LA Lorraine A. Collections Agent Retail Used the software for: Less than 6 months ### "My Review 8/24/22" August 24, 2022 3.0 Pros The integration was a little hard until I got used to it, very different from our old system. Processing credit cards is much easier. Cons I really don't like the fact of going back and forth between different screens, everything is not seen on one screen. I don't see an address when I am in invoices and that is what I am mostly looking at. When I check a payment it doesn't exactly say the date of the invoice, just the invoice number and then I have to look for that invoice. Review Source Response from ServiceTitan August 26, 2022 Thank you for your review, Lorraine. We're glad that processing credit cards is now easier for you after using FieldRoutes. Your comments will be shared with our team for review. BS BLAIR S. Office Lead Environmental Services Used the software for: 6-12 months ### "ServSuite Review" September 28, 2020 4.0 Pros User friendly, customizable, and allows for upgrades as needed to suit business needs. Cons Had a few problems during transition, however the team has been really helpful in resolving issues. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Switched from [BillMaster](https://www.capterra.com/p/17773/BillMaster/) Cost friendly and liked the fact that they can mail out invoices for us. Review Source RC Raul C. Owner Individual & Family Services Used the software for: 6-12 months ### "Business owner" August 8, 2019 5.0 Excellent I highly recommend it to all pest control business owners!!! Pros Easy to use very updated very helpful!!! Cons Maybe pricing could be adjusted to how many users Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) This software is made for pest control businesses everything you need will be in Pestroutes! Review Source Response from ServiceTitan August 9, 2019 Raul, thank you very much for your review. As we continue to grow, we depend on our customers' reviews to ensure our customer experience is as great as possible. We're glad to hear you're satisfied with our product and we look forward to our continued partnership with you. SH Stacy H. prez Consumer Services Used the software for: 2+ years ### "ServSuite Review" October 7, 2019 4.0 Good, long term relationship Pros Reporting functions, I trust the sales and tax reports Cons follow through on completing requested changes Alternatives considered [Arborgold](https://www.capterra.com/p/12741/Arborgold/) Reason for choosing FieldRoutes Didn't trust Arborgold Review Source JZ Jerika Z. Owner Consumer Services Used the software for: 2+ years ### "Elaborate fully functioning database, but missing many key features" April 26, 2018 4.0 Loved it overall, it's intense to set up and intense to maintain but gives so much valuable data for maintaining your business and running efficient routes Pros Excellent extended reporting, program building ability, payment plans, auto processing, emails and notifications Cons lacks some scheduling functions like customer confirmations, geographical scheduling for customers etc Review Source RW Randy W. Owner Consumer Services Used the software for: 6-12 months ### "Great Customer Service" September 25, 2019 4.0 My experience with ServSuite has been very positive and am glad that I switched to them. Their customer service team that I deal with are very helpful in resolving my problems Pros If I had a question or a problem I needed solved they were very helpful. If I call and they don’t answer they always call me back usually within 5-10 minutes Cons The only negative experience I’ve had was when they assigned me an intermediate representative, He was slow to respond and often had to get back to me with a question. He is no longer with Ser Suite. Review Source RV Rodger V. Customer Service & Inside Sales Manager Consumer Services Used the software for: 2+ years ### "PestRoutes Works" August 13, 2019 4.0 Pros It is very easy to use and train. Has a good look Cons Optimizer is not as good as I would like when scheduling Reason for choosing FieldRoutes Easiest to use and price Review Source Response from ServiceTitan August 14, 2019 Rodger, Thank you for your feedback. As we continue to grow, our customers' experience is still very important to us. If you need any assistance, please don't hesitate to reach out. TE Tammy E. Office Manager Environmental Services Used the software for: 2+ years ### "Serv Suite" June 18, 2019 5.0 Pros The greatest thing about this software is the ease and simplicity of using it daily. The best function is the Print to Mail....AWESOME!!! The support team that we have is AMAZING!! but I am sure that all of them are that way also! Cons The least thing I like about this software is...Nothing!! Review Source JB Janine B. Office Manager Chemicals Used the software for: 6-12 months ### "Worth every Penny!" January 8, 2019 5.0 The Transition to their programs was amazing. Staff is very helpful and I love that sometimes if the support line can't get the answer right away, they are like hold on just I sec I see one of the developers or the implementation specialist. It's nice that all their staff is like an arm length away and they really strive to get you questions answered right away. Doesn't take days to get things done like others we've had to work with. Pros Their program is pretty self explanatory and easy to navigate and now with the ability to communicate with DOW it's like one stop shopping. Can get everything done in one system. Simplified life, which is always a plus. Cons The only con I have is that you can't search up accounts by invoice #. Some payments come in with only a invoice # on it and having a search feature with that would be helpful. Review Source Response from ServiceTitan January 11, 2019 Thank your for the review and positive comments. We're honored to have you as a customer! VR Verified Reviewer Marketing Manager Consumer Services Used the software for: 2+ years ### "Overall User Friendly, but lacking in some features" April 17, 2019 4.0 Pros That it is pretty easy to learn and navigate. Cons That they do not communicate updates very well, and there is no training offered when they release these updates. Review Source Response from ServiceTitan April 19, 2019 Thank you for your product feedback! Your comments regarding communicating updates well and offering training are very impactful. We'll make sure to add both to our future releases. JS Jason S. operations Used the software for: 1-2 years ### "Customer service and training is lacking" March 20, 2018 3.0 Pros The software has a lot of potential and has a lot of features, but unfortunately all of the features do not always work as intended. Cons Let's face facts, it's a glorified database. But what good is a database if data disappears or you can't get out what you're putting into it. Big vision but lack of follow through and support. Severely disappointed in this software package. Review Source Response from ServiceTitan April 2, 2018 Hi there Jason, we're very sorry to hear that you've had a disappointing experience with ServSuite. We see that you've been in touch with support in order to resolve these issues, we hope that they have been resolved. If there is anything else you need please don't hesitate to contact your dedicated support team. All the best, the ServicePro Team. DR Deborah R. Head Secretary Consumer Services Used the software for: 2+ years ### "Improvement needed " December 2, 2016 3.0 We supply our customers with a printout of the Sentricon stations around their homes with a time stamp for each station so our customers can see when our techs are at the homes and the time stamp has been messed up for quite a while, I was told they are working on it with programming , still waiting. The new drawing area was changed without warning and training , so it creates a problem operating the system, when we have to figure out the program. Pros It does allow you to run regular pest control and termite control on same program. Cons software changes all the time, without proper training. Review Source AL Alfonso L. President/Owner Chemicals Used the software for: 2+ years ### "PestRoutes Software" October 9, 2018 5.0 Wonderful! Pros I love how user friendly the software is! After using PestPac for a year and a half I was introduced to PestRoutes and haven't looked back. It is so easy to use and makes my job as a small business owner so much easier. Cons The one thing I can think of is it would be nice to have some different templates for the different services in the industry such as mosquito and termite. Review Source Response from ServiceTitan October 17, 2018 Alfonso, Thank you so much for taking the time to review us and share valuable feedback. We love your suggestion. Keep them coming. LK Larry K. Owner Environmental Services Used the software for: 2+ years ### "Best pest Control Software on the market!!" March 19, 2018 5.0 Pros This a wonderfully automated system. The fact that I am now paperless means alot to us. I really enjoy the ease and depth of the reporting and scheduling has never been easier. I was a Pest Pac user for many years and I am so glad we made the switch to Pest Routes. Cons The hardest part of this was unlearning the procedures from our past software provider. It took me a minute to grasp the job pool but when I realized it was not a set appointment but merely a look at whats due. Review Source DA Dennis A. Commercial Sales Manager Consumer Services Used the software for: 2+ years ### "Nice product" October 9, 2019 4.0 ServSuite is continually upgrading and tweaking to make the experience better for the end user. In talking to other companies that use other products, we are happy with what we have. Pros It fully integrates with our business - from billing to routing. Cons We have had issues with double billing / invoicing and a few other minor issues. Review Source BH Blake H. Director of Operations Consumer Services Used the software for: 1-2 years ### "Great application for pest control companies" October 29, 2019 4.0 It was a great product and I was happy with most of the services. Just needed to switch to a more robust software as we grew our business. Pros This software is very easy to use and does what is needed for most pest control companies at a great price point. It also works very well for door to door sales in the pest control industry. Cons It was lacking some of the more advanced features that we were needing to effectively run commercial pest control services, such as barcoding. Review Source DH Doug H. Vice President / General Manager Consumer Services Used the software for: 1-2 years ### "PestRoutes has been integral in improving efficiency for our company in both the field and office." September 14, 2017 5.0 Great reporting, efficiency, and a quick software to learn for end users both in the office and field. Pros We love the customer interface, Customer Reviews, Field software TechRoutes, as well as office program. Our old program took a lot of training and time to transition in new employees. With PestRoutes our training time is minimal and the ease of adding customers & scheduling work is so much faster. Our office staff love the ease of getting around the system and quick ability to set things up. You can see technicians progress real-time in the field and there are a lot of reporting that help you truly manage work flow of field personnel. Review Source MR Margaret R. ACCOUNTS REC. Environmental Services Used the software for: 2+ years ### "ACCOUNTS RECEIVABLE" September 14, 2018 4.0 OVERALL MY EX EXPERIENCES HAVE BEEN BEEN ABOUT A 7 OUT OF 10. THE REASON FOR THIS IS AN ERROR THAT COST THE COMPANY THOUSANDS OF $ OVER THE LAST SEVERAL YEARS. THE EXTRA CREDIT CARDS THAT ARE STORED AND THAT WE ARE BEING CHARGED FOR STORING ON THE VATIV SITE. WHEN POINT OF ACCESS DELETES A CARD THE CARD SHOULD THEN BE REQUESTED TO BE DELETED BY SERVSUITE TO VANTIV. THIS WAS NOT DONE AND WE WERE BEING CHARGED FOR YEARS. Pros THAT IT WORKS WITH THE PROCESSING COMPANY AND UPDATES CUSTOMER ACCOUNTS. Cons COMMUNICATION BETWEEN WHAT SOFTWARE DOES AND WHAT PDPS CAN UTILIZE. Review Source CC Carol C. Office Administrator Used the software for: 2+ years ### "Frank answered my questions quickly and provided assistance with ease in understanding" April 24, 2018 4.0 At the time of purchase we were not using an online software. Pros Has many options to choose from. Wide variety of reports. Easy to understand and easy to show new employee how to use. I really like the videos showing how to use the different aspects of the software. Cons At one time the calculations were off because the software rounded everything up when taxed now there is extra pennies due that are unable to be paid or credited. Have brought this to their attention still not fixed. Review Source IU India U. secretary Consumer Services Used the software for: 1-2 years ### "ServSuite" April 10, 2019 5.0 I think it is a great program. I am glad that we decided to use this. Pros I love that it has SEVERAL features I can use as far as emailing, texting, calling my customers to schedule work. Cons I don't like when I call for help and customer service always says they will have to issue a ticket. Usually they don't know what the problem is. But I have gotten to know a few people and now I am able to bypass customer service and get the help I need. Review Source JB Jess B. Owner Chemicals Used the software for: 6-12 months ### "Great Program, Fantastic Support" November 1, 2019 5.0 I have had a great experience throughout. A company that cares and listens to its clients is bound for greatness! Pros Functionality and Support to implement. They are always improving and accept feedback seriously. Cons Has a few redundant features, or sensitive features that can throw things off Reason for choosing FieldRoutes Functionality/programming/price Switched from [Briostack](https://www.capterra.com/p/160267/Briostack/) Functionality/programming/price Review Source Response from ServiceTitan November 4, 2019 Hey Jess, Thank you very much for your review. SO Stephanie O. Customer Retention Director Used the software for: 2+ years ### "LOVE SERVSUITE" December 2, 2016 5.0 We have been using the software for a little over two years. I absolutely love it. There have been some challenges along the way but it has been a nice experience overall. Pros It's easy to use, easy to understand after you get used to it, it's very simple Cons It can be slow at times but usually doesn't last long. There are so many reports but in some situations, I can't find a report I need. One would think with the amount of reports that are offered there would be one to fit my needs Review Source Talk to a Capterra advisor for free and get results within 15 minutes.